Trọn bộ câu hỏi trắc nghiệm môn HÀNH VI TỔ CHỨC bao gồm câu hỏi trắc nghiệm thông thường và trắc nghiệm đúng sai (True or False). Chapter 13: Organizational Conflict and Negotiation. After reading this chapter, you should be able to: Distinguish taskrelated conflict from socioemotional conflict. Discuss the advantages and disadvantages of conflict in organizations. Identify six sources of organizational conflict. Outline the five interpersonal styles of conflict management. Summarize six structural approaches to managing conflict. Outline four situational influences on negotiations. Compare the three types of thirdparty dispute resolution.
Chapter 13: Organizational Conflict and Negotiation 13-1 The process in which one party perceives that its interests are being opposed or negatively affected by another party is called a mediation b arbitration c conflict d negotiation e task interdependence The question was not answered The correct answer is "c" 13-2 With , differences are viewed as personal attacks rather than attempts to resolve as issue a negotiations b socioemotional conflict c avoiding style of conflict management d task-related conflict e both b and d The question was not answered The correct answer is "b" 13-3 Intervention that alters the level and form of conflict in ways that maximize its benefits and minimize its dysfunctional consequences is referred to as a differentiation b procedural fairness c task interdependence d conflict management e arbitration The question was not answered The correct answer is "d" 13-4 All of these are sources of conflict in organizations except a task interdependence b ambiguity c goal incompatibility d scarce resources e integration The question was not answered The correct answer is "e" 13-5 As a source of conflict in organizations, occurs when people hold divergent beliefs and attitudes due to the their unique backgrounds, experiences, or training a differentiation b goal incompatibility c ambiguity d task interdependence e All of these The question was not answered The correct answer is "a" 13-6 The degree to which team members must share common inputs, interact in the process of executing their work, or receive outcomes determined partly by their mutual performance refers to a differentiation b goal incompatibility c ambiguity d task interdependence e All of these The question was not answered The correct answer is "d" 13-7 occurs when the output of one person or unit becomes the direct input for another person or unit a Sequential interdependence b Differentiation c Reciprocal interdependence d Goal incompatibility e Pooled interdependence The question was not answered The correct answer is "a" 13-8 Which of these is the highest level of interdependence? a Sequential interdependence b Differentiation c Reciprocal interdependence d Goal incompatibility e Pooled interdependence The question was not answered The correct answer is "c" 13-9 Which of these is trying to find a mutually beneficial solution for both parties through problem solving? a Avoidance b Collaboration c Compromise d Accommodating e Competing The question was not answered The correct answer is "b" 13-10 An individual high on assertiveness and low on cooperativeness would probably have which of these conflict management styles? a Avoidance b Collaboration c Compromise d Accommodating e Competing The question was not answered The correct answer is "e" 13-11 Which of these is the only style that represents a purely win-win orientation? a Avoidance b Collaboration c Compromise d Accommodating e Competing The question was not answered The correct answer is "b" 13-12 People from individualistic cultures tend to use which of these styles more frequently with co-workers? a Avoidance b Collaboration c Compromise d Accommodate e None of these The question was not answered The correct answer is "c" 13-13 Common objectives held by conflicting parties that are more important than their conflicting departmental or individual goals are called a superordinate goals b differentiation c task interdependence d resource negotiations e bargaining zone The question was not answered The correct answer is "a" 13-14 Which of these is not a structural approach to conflict management? a Reduce differentiation b Clarify rules and procedures c Increase resources d Emphasize superordinate goals e Mediation The question was not answered The correct answer is "e" 13-15 Which of these refers to a structured conflict management intervention in which the parties discuss their perceptions of each other and look for ways to improve their relationship by correcting misinterpretations? a Mediation b Intergroup mirroring c Dialogue d Arbitration e Superordinate goals The question was not answered The correct answer is "b" 13-16 occurs when two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence a Differentiation b Negotiation c Task interdependence d Bargaining zone e Goal incompatibility The question was not answered The correct answer is "b" 13-17 All of these are important situational influences on negotiations except a location b time c audience d behavior e physical setting The question was not answered The correct answer is "d" 13-18 Which of these is not a negotiating behavior in resolving conflict? a Gathering information b Communicating effectively c Audience characteristics d Planning and goal setting e Making concessions The question was not answered The correct answer is "c" 13-19 Which of these is(are) main objective(s) in third party conflict resolution? a Efficiency b Outcome fairness c Effectiveness d Procedural fairness e All of these The question was not answered The correct answer is "e" 13-20 The main purpose of which of these third party interventions is to manage the process and context of interaction between the disputing parties and not making the final decision about how to resolve the differences between the parties? a Mediation b Inquisition c Arbitration d Intergroup mirroring e Compromise The question was not answered The correct answer is "a" TRUE or FALSE 13-1 People experience socioemotional conflict when they view the conflict experience as something separate from them True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-2 Effective conflict management involves suppressing task-related conflict and encouraging socioemotional conflict True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-3 Conflict that occurs among employees following a merger is usually caused by different values and beliefs True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 13-4 The higher the level of task interdependence, the higher the risk of conflict True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 13-5 The potential for conflict between two employees would be highest under conditions of reciprocal interdependence True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 13-6 With a win-lose orientation, people adopt the belief that the resources at stake are expandable rather than fixed if the parties work together to find a creative solution True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-7 The compromising conflict management style should be used when both sides trust each other and not have opposing interests True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-8 The accommodating style may be appropriate when the other party has substantially more power or the issue is not as important to you as to the other party True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 13-9 Job and occupational specialization helps to minimize conflict True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-10 In conflict management, dialogue meetings mainly avoid dysfunctional conflict by reducing task interdependence True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-11 The negotiation process moves each party along a continuum with an area of potential overlap called the opponent's target point True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-12 Persuasive communication should never be used in negotiations True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 13-13 Arbitration, mediation, and inquisition represent the three main types of third-party intervention True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 13-14 Inquisitors have high decision control and low process control True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) ... not answered The correct answer is "c" 13- 13 Common objectives held by conflicting parties that are more important than their conflicting departmental or individual goals are called a superordinate... physical setting The question was not answered The correct answer is "d" 13- 18 Which of these is not a negotiating behavior in resolving conflict? a Gathering information b Communicating effectively... d Accommodating e Competing The question was not answered The correct answer is "b" 13- 12 People from individualistic cultures tend to use which of these styles more frequently with co-workers?