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Trọn bộ câu hỏi trắc nghiệm môn HÀNH VI TỔ CHỨC bao gồm câu hỏi trắc nghiệm thông thường và trắc nghiệm đúng sai (True or False). Chapter 5: Stress Management. After reading this chapter, you should be able to: 1. Define stress and describe the stress experience. 2. Outline the stress process from stressors to consequences. 3. Identify the different types of stressors in the workplace. 4. Explain why a stressor might produce different stress levels in two people. 5. Discuss the physiological, psychological, and behavioural effects of stress. 6. Identify five ways to manage workplace stress.
Chapter 5: Stress Management 5-1 General adaptation syndrome involves which of these stage sequences? a Alarm reaction, resistance, exhaustion b Emotional exhaustion, depersonalization, reduced personal accomplishment c Adaptation, reduction, dissemination d Ambiguity, clarity, confusion e Resistance, ambiguity, depersonalization 5-2 During which stage of the general adaptation syndrome is it that a person's ability to cope with the environmental demand rises above the normal state? a Exhaustion b Alarm reaction c Perception d Resistance e None of the above 5-3 Employees who face competing demands are experiencing: a A role-related stressor b A physical environment stressor c An interpersonal stressor d Type B behaviour pattern e A temporary withdrawal strategy 5-4 Technostress refers to: a An interpersonal stressor caused by recent information technologies b The general adaptation syndrome observed through monitoring equipment c a role-related stressor caused by recent information technologies d Stress caused by information systems employees after an incident of workplace violence e The technical process of avoiding job burnout 5-5 Situations in which a person's employment or job performance is conditional on unwanted sexual relations refers to a hostile environment b strain-based conflict c role ambiguity d quid-pro-quo e role conflict 5-6 Time-based conflict mainly refers to: a The challenge of performing a job that requires more skill and knowledge than you currently possess b The most common outcome of job burnout c The conflict that people experience when they possess a Type B behaviour pattern d All of the above e None of the above 5-7 When people who act logically and impersonally at work have difficulty switching to a more compassionate role in their personal lives, they are experiencing which of these? a Technostress b Interpersonal conflict c Role-behaviour conflict d Time-based conflict e Strain-based conflict 5-8 Which of these is generally identified as a high stress occupation? a Artist b Telephone operator c Forester d Accountant e Auto mechanic 5-9 People with a Type A behaviour pattern tend to: a Have a relaxed approach to life b Have a low concern about time limitations c Contemplate issues carefully d work at a steady pace e easily lose their temper 5-10 Which of these is a characteristic of a Type B behaviour pattern? a Struggles to perform several tasks b Devoted to work c Talks rapidly d Low concern about time limitations e Interrupts others 5-11 Which of the following activities tries to manage stress by controlling its consequences? a Improved person-job matching b Work breaks c Meditation and relaxation d Seminars that increase self esteem e All of the above 5-12 Which of these is a behavioral consequence of distress? a Sleep disturbances b Moodiness c Burnout d Workplace aggression e Depression 5-13 Which of the following is NOT explicitly mentioned in the job burnout model? a Alarm reaction b Depersonalization c Emotional exhaustion d Reduced personal accomplishment e Role-related stressors 5-14 Which of the following removes stressors from the workplace? a Child care facilities b Flexible work hours c Empowering employees d Matching employee competencies with job requirements e All of the above 5-15 Relaxation and meditation: a Are interpersonal stressors b Control the physiological consequences of stress c Usually remove the sources of stress d Minimize stress mainly through social support e Tend to increase rather than minimize stress in the workplace TRUE or FALSE 5-1 Eustress is the stress experience in moderation, enough to activate and motivate people True False 5-2 Resistance is the first stage of the stress experience (i.e., the general adaptation syndrome) True False 5-3 Sexual harassment represents a type of interpersonal stressor True False 5-4 Canadians are less likely than Americans of experiencing workplace assault True False 5-5 Time-based conflict is more acute for women than for men True False 5-6 Hospital manager, telephone operator, and waiter/waitress are usually identified as low-stress occupations True False 5-7 Regarding job performance, Type B people tend to work faster than Type A people and are more effective in jobs involving time pressure True False 5-8 Cardiovascular diseases represent one of the most disturbing effects of stress or modern society True False 5-9 Job burnout is most common among people who serve and frequently interact with others True False 5-10 Workplace aggression represents the "flight" reaction to stress True False 5-11 Coffee breaks and playing games in the hallway manage stress by temporarily withdrawing from the stressor True False 5-12 Changing stress perceptions is an ineffective way to minimize stress because nothing really changes True False 5-13 Relaxation and meditation reduce stress mainly by controlling the physiological consequences of stress True False