Trọn bộ câu hỏi trắc nghiệm môn HÀNH VI TỔ CHỨC bao gồm câu hỏi trắc nghiệm thông thường và trắc nghiệm đúng sai (True or False). Chapter 7: Workplace Emotions, Values, and Ethics. After reading this chapter, you should be able to: Discuss the linkages between emotions and behaviour. Outline the model of job satisfaction. Discuss the effect of job satisfaction on task performance and customer service. Describe five strategies to increase organizational commitment. Identify the conditions for and problems with emotional labour. Outline the dimensions of emotional intelligence. Define five main values that vary across cultures. Describe three ethical principles and other factors influencing ethical behaviour. Discuss why ethical conduct varies across cultures.
Chapter 7: Workplace Emotions, Values, and Ethics 7-1 Love, sadness, and surprise represent: a Perceptions b Emotions c Attitudes d Behavioural intentions e Values The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 7-2 Emotions are _ , whereas attitudes are _ a experienced feelings, judgments b perceptions, values c fictitious, real d thoughts, behavioural tendencies e real, fictitious The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 7-3 Which of these is not a category of emotions identified in the text? a Fear b Sadness c Surprise d Love e Values The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 7-4 Which of these represent the cluster of beliefs, assessed feelings, and behavioural intentions toward an object? a Attitude b Values c Personality d Moods e Perception The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 7-5 Which component of attitude represents a positive or negative assessment of our emotional experiences related to the attitude object? a Behavioural intentions b Values c Feelings d Perceptions e Beliefs The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) 7-6 What people experience when their beliefs, attitudes, intentions, and behaviours are inconsistent with one another? a Uncertainty avoidance b Cognitive dissonance c Negative affectivity d Organizational commitment e Emotional intelligence The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 7-7 Researchers have found that: a Most people have excessive levels of negative affectivity b Emotions are unaffected by personality traits c Positive affectivity is a form of cognitive dissonance d Positive and negative affectivity influence our emotions to some extent e Positive affectivity has a much stronger effect on our emotions than the immediate situation The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 7-8 Which of these concepts is part of the job satisfaction model? a Expectancy theory b Team cohesiveness c Self-leadership d Goal setting e Equity theory The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 7-9 Surveys indicate that between percent of Canadians are moderately or very satisfied overall with their jobs a 82 and 86 b 23 and 29 c 10 and 15 d 93 and 98 e 31 and 47 The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 7-10 Job performance leads to job satisfaction under which of these conditions? a When performance is twice than what was expected b When performance is linked to punishment c When performance is at par d When performance is linked to valued rewards e When command and control management style is implemented The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 7-11 Which of the following actions is most likely to increase continuance commitment? a Keep employees informed of organizational events b Offer employees large stock options that pay out only after a long period of service c Involve employees in organizational decisions d Ensure that the employee's psychological contract is not violated e Demonstrate the management trusts its employees The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 7-12 Which of the following tends to increase when employees are involved in organizational decisions? a Affective commitment b Cognitive dissonance c Continuance commitment d Unethical conduct e Emotional dissonance The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 7-13 When interacting with co-workers, customers, suppliers, and others, employees are expected to act according to: a Display rules b Our current level of job satisfaction c Our true emotions d Our moral intensity e Our level of emotional dissonance The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 7-14 Conflict between required and true emotions is called a display rules b cognitive dissonance c negative affectivity d moral intensity e emotional dissonance The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 7-15 Emotional intelligence includes all of these dimensions EXCEPT: a self-awareness b self-regulation c self-motivation d self-satisfaction e social skills The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 7-16 Researchers have traditionally distinguished values as: a Past or future oriented b Attitudinal or behavioural c Geographical or demographic d Cognitive or emotional e Instrumental or terminal The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 7-17 In terms of cultural values, Canada has relatively high: a individualism b Power distance c long-term orientation d Nurturing orientation e Collectivism The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 7-18 The degree of which an issue demands the application of ethical principles refers to a utilitarianism b distributive justice c moral intensity d action learning e ethical sensitivity The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) TRUE or FALSE 7-1 Emotions are experiences, whereas attitudes are judgements True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 7-2 Some of the major categories of emotions include collectivism, power distance, and organizational citizenship True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 7-3 Feelings result from our emotions about the attitude object True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 7-4 Discrepancy and equity theories predict that as reality meets and exceeds expectations, job satisfaction will decrease True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 7-5 The level of job satisfaction reported in one culture is directly comparable to the level of satisfaction reported in another culture True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 7-6 Continuance commitment occurs when employees believe it is their own personal interest to remain with the organization True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 7-7 Employees with low affective commitment tend to have higher work motivation and organizational citizenship True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 7-8 Self-serving bias is one of the dimensions of emotional intelligence True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 7-9 Emotional labour refers to any work activity where the employee experiences job dissatisfaction True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 7-10 Emotional dissonance occurs when our true emotions conflict with the emotions we are required to display True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 7-11 Instrumental values are desirable modes of behaviour that helps us reach the objectives of terminal values True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 7-12 Employees with low uncertainty avoidance value structured situations where rules of conduct and decision making are clearly documented True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 7-13 People who are able to recognize the presence and importance of an ethical issue have a high level of ethical sensitivity True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) ... answered questions) 7- 7 Researchers have found that: a Most people have excessive levels of negative affectivity b Emotions are unaffected by personality traits c Positive affectivity is a form of... answered questions) 7- 17 In terms of cultural values, Canada has relatively high: a individualism b Power distance c long-term orientation d Nurturing orientation e Collectivism The question was... questions) 7- 6 What people experience when their beliefs, attitudes, intentions, and behaviours are inconsistent with one another? a Uncertainty avoidance b Cognitive dissonance c Negative affectivity