RECOMMENDATIONS TO ENHANCE DELIVERING AND RECEIVING CONTAINER PROCEDURE AT CONTAINER YARD IN VIETNAM CONTAINER SHIPPING JOINT STOCK COMPANY GREEN PORT

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME: HOANG BICH THAO DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATIONS TO ENHANCE DELIVERING AND RECEIVING CONTAINER PROCEDURE AT CONTAINER YARD IN VIETNAM CONTAINER SHIPPING JOINT STOCK COMPANY- GREEN PORT HAI PHONG – 2015 MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME: HOANG BICH THAO CLASS: GMA02 DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATIONS TO ENHANCE DELIVERING AND RECEIVING CONTAINER PROCEDURE AT CONTAINER YARD IN VIETNAM CONTAINER SHIPPING JOINT STOCK COMPANY- GREEN PORT Supervisor: PHAM THI YEN Division: Logistics Faculty: Economics HAI PHONG – 2015 Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port PREFACE I declare that this report is my own unaided work It has not been submitted before If violated, I am solely responsible for and bear the punishments of the Institution and University Student Name and Signature Hoang Bich Thao Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port ACKNOWLEGEMENT Firstly, I would like to express my sincere gratitude to my advisor Pham Thi Yen and Tran Thi Minh Trang for the continuous support of my dissertation and related research, for their patience, motivation, and immense knowledge Their guidance helped me in all the time of research and writing of this thesis I could not have imagined having a better advisor and mentor for my study Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port TABLE OF CONTENTS PREFACE i ACKNOWLEGEMENT ii TABLE OF CONTENTS .iii LIST OF ABBREVIATIONS v LIST OF TABLES vi LIST OF FIGURES .vii INTRODUCTION Neccessation Research Object Research Scope Research Findings CHAPTER I: LITERATURE REVIEW 1.1 Overview of container yard (CY) 1.2 Main features of Container yard 1.3 CY planning 1.4 The methods of container arrangement in CY .5 1.6 The matters related to CY management 1.7 Regulations of delivering and receiving container CHAPTER II: DILIVERING AND RECEIVING CONTAINER PROCEDURE AT CONTAINER YARD IN VICONSHIP-GREEN PORT 10 2.1 Overview of Viconship- Green Port .10 2.1.1 Features of Green Port 10 2.1.2 Main services 12 2.1.3 Organization 13 2.1.4 Business activities in Green Port 14 2.2.Overview of Container Yard 15 2.2.1 Facilities of CY 16 2.2.2 Organization 16 2.3 Delivering and receiving containers in CY 17 Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port 2.3.2 Delivering containers in CY 17 2.3.2 Receiving containers in CY 20 CHAPTER III: EVALUATION AND RECOMMENDATIONS TO ENHANCE DELIVERING AND RECEIVING CONTAINER PROCEDURE AT CY IN GREEN PORT .23 3.1 Evaluation delivering and receiving container procedure at CY in Green Port 23 3.1.1 Strength 23 3.1.2 Weakness 24 3.1.3 Threat 25 3.1.4 Opportunity 26 3.2 Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port 27 3.2.1 Investment in CY planning and information technology 27 3.2.2 Training and developing human resource .28 3.2.3 Promotion .29 CONCLUSION .30 REFERENCES 31 APPENDICES .32 Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port LIST OF ABBREVIATIONS CY Container Yard EIR Equipment interchange receipt FCL Full Container Load LCL Less- than- Container Load CMC Container movement card D/O Delivery order Viconship Vietnam Container Shipping Cooperation Hoàng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port LIST OF TABLES Table 1: Vehicles in CY 16 Table 2: SWOT 26 Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port LIST OF FIGURES Figure 1: The 3D diagrams of Green Port 11 Figure 2: The 2D diagram of Green Port .11 Figure 3: Shipping way of Green Port 12 Figure 4: Organization of Green Port 13 Figure 5: The cargo volume through Green Port in 2014 14 Figure 6: The cargo volume through Green Port (2010-9 first months of 2015) 15 Figure 7: Vehicles in CY .16 Figure 8: CY organization .17 Figure 9: Delivering process 17 Figure 10: Receiving process 20 Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port INTRODUCTION Neccessation Maritime transportation is always the most oriented fields in Vietnam in particular and worldwide generally By the time, shipping industry as well as other transport industries is increasingly developed The modernization takes place according to many trends especially Container shipping is important trend This alters aspects of shipping industry In order to bring containerization into full play, it requires complete investment not only in shipping companies but also in terminals as well as related sectors The results of this investment show the advantages of Containerized revolution Benefits of containers not just stop in convenience of transferring progress They also bring advantages in managing, delivery and receiving cargoes procedures It can be said that containerization brings convenience to transporters, cargoes owners, terminals, ports… Containerization also requires transport companies, container yard, and container port to have large change about workforce, infrastructure, and facilities as well as continuously improve and complete services quality in order to serve customers with increasingly high quality services In conditions of the current economic integration, the concentration for developing financial resources, investment in extending berth and container yard, upgrading facilities and infrastructure with the aim of operating container yard effectively are urgent problems of CY and other transport services business enterprises In the process of integration and national development, Vietnam Maritime Transport sector has achieved strong development in both scale and quality Along with the innovative modernization of material and technical basis at the ports, the research, analysis, evaluating the business activities of enterprises are also being attention VICONSHIP is one of the firm of shipping agents and freight leading container port system, storage, private fleet services catering to the transportation of goods both conventional and containerized cargo in Vietnam As the development of the country, the annual volume of goods transported by inland waterways swelled to serve industrial parks, factories, new urban areas Facing the opportunities, advantages and new challenges, waterway transport sector in general and container JSC Vietnam (VICONSHIP) in particular has been gradually rising Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port driver in picking up containers area and requires reach stacker to take containers according to right number in order Before taking containers, tallyman need to chek type, number of containers, seal number (the information must be accurate with recorded documents If there is wrong order, staff must annouce with customer services to resolve.) In the case of reefer containers, electrican unplug power, roll in electrical wire so that reach stacker driver can load containers to the truck After that, staff record temperature and time when unpluging into position notice and then sign plus stamp In the end, Tallyman record: truck number, time of delivery, container situation, meters number of electrical cable ( for reefer containers) Talllyman sign, write clearly name in position note and give EIR copies to truck driver In which, staff issue red and blue copies, keep yellow copy and give to Logistic department to store c Delivering containers to cargoes owner for inspection or fumigate cargoes Customer service staff receive D/O including an original and a copy from customers, print inspection/ quarantine/ fumigation order (JSO) containing three copies, financial bill On JSO has container number, expected implementation time, expected facilities and other notices… Staff request customers to sign in three copies of JSO Customer care staff keep the original of D/O, stamp operational seal and provide copies of JSO, D/O to customers affixed with “Saved original order” Tallyman receive blue copy of EIR from consignees They then check the information on the EIR (if command is overdue, carriers must return Business department to extend the date), give position note to consignee or truck driver to take cargoes The staff mobilize reach stacker to pick up container according to container number recorded in order to certain area for inspection or drawwing Before taking containers, the staff need to chek type, number of containers, seal number (the information must be accurate with recorded documents If there is wrong order, staff must annouce with customer services to resolve.) With container for inspecting, staff check position note If the information is correct, staff delivery container to cargo owner to inspect When cargo owner finishing inspecting, tallyman confirm seal number, write clearly full name in Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port position slip, then give cargo owner to bring workstation deparment to input in system seal number after inspecting With container for drawwing, staff deliver intact container, intact seal to customer After this time, quantity and quality of cargoes inside container belong to responsibility of customer All complains must be announce to customer services and agree solution before removing seal and openning container After customer draw cargoes from containers, staff comfirm situation of empty containers into position slip and sign on it These empty containers must be ensure no longer have stamp or label The staff issue red copy and yellow copy of EIR, keep yellow copy and position note in order to transfer to Logistics team Customer care staff check JSO confirmed by tallyman and new seal number Then, they update new seal number in TMS After customers complete payment procedures, staff require them to sign in EIR Finally, staff give EIR to customers and keep one copy In the case having any correction in EIR, it must be stamped with CORRECT sign d Delivering containers for exporting to ships, barges The staff receive Loading list, requirement about priority order of exported containers from customer services Shift leader bases on volume of exported containers in areas so as to assign for suitable delivery Tallyman guides truck driver to enter to area for taking containers, ask reach stacker to lift container according to Loading list Tallyman always keep in touch with shift leader and workers to ensure about vehicles Staff mark loaded containers and notice with customer services for final settlement with shipping line For containers will be loaded to barges, without delivery in berth, tallyman in CY makes tally sheet (3 copies) and hand over containers to reprentative of barge and give barge one copy, keep two copies e Delivering empty container Staff in customer services receives Booking or packing list, Empty container delivery order or discharging list of carrier from customers Customer care staff insert data according to packing list or booking of customers, print EIR and issue financial bill After customers complete payment procedures, staff require them to Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port sign in EIR Finally, staff give EIR to customers and keep one copy In the case having any correction in EIR, it must be stamped with CORRECT sign Tallyman receive blue copy of EIR from consignees They then check the information on the EIR (if command is overdue, carriers must return Log team to extend the date).Staff check empty container condition, if this is not eligible to stuff cargoes, staff must announe with Logs department to resolve Tallyman guides truck driver to enter to area for taking empty containers and ask reach stacker to lift empty container With containers used for hanging cargoes, OT is sealed, staff must check seal number, and it must for correct with order Tallyman confirm condition of container, write clearly full name in position slip, then give blue copy of EIR and position slip to truck driver The staff issue red copy and yellow copy of EIR, keep yellow copy and position note in order to transfer to Logs department With empty containers for being loaded to ship or barges, it will be loaded to truck of terminal according to Loading list provided by Customer services These containers must be cleaned in accordance with requirement of shipping line, and the door must be tightly closed With Flat rack empty containers, the folding in bundles will be implemented following with shipping line’s requiring before loading 2.3.2 Receiving containers in CY Receiving essential document Checking containers Accepting containers Finishing Figure 10: Receiving process (Source: http://www.viconship.com) a Receiving FCL containers from ship or barge 12 hours before the vessel arrives, staffs in Business department receive cargo manifest, loading list, reports on special containers and other dispatches related to containers from ship agency They then insert detailed information of containers into Terminal management system (TMS) After that, they print and send Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port document to operation center, tallyman at berth, CY operation department, security department… Tallyman receive planning information of receiving containers at plan board made by shift leader When the truck enters unloading area, staff accept Container movement card (CMC) from truck driver, check and compare information in CMC with reality If it need to be added or corrected, staff contact with tallyman at quay in order to add and correct in tally report Then, staff require reach stacker to load containers in position according to planning After that, staff update real position in CMC and write in tally In the case of reefer container, after loading or unloading, electrician plugs power, check real situation If the situation is dissimilar to reality, electrician must announce to Customer services to recheck With containers are torn or have holes, staff arrange at tier I and announce to Customer services in order to assign worker to stick for ensuring quality of cargoes inside Staff transfer CMC, tally report to Logs team to update data b Receiving containers for waiting to load into ship Tallyman receive blue copy of EIR from consignees They then check the information on the EIR (if information is wrong, carriers must return Log team to resolve) After that, logistics team give position slip to carriers Next, staff guide truck driver to enter in container lowering area and require reach stacker to lower container in planned area With reefer container, electrician plugs power, check machine operation, real temperature and confirm time of plugging in position slip, signs and stamps In the case of hazardous container, tallyman must check stamp to be right with ISO, CLASS number and glued all four sides Then, Tallyman record truck number, time of receiving container, meters of electric wire (for reefer container) in position slip After signing and writing full name, tallyman give blue copy of EIR to truck driver Staff issue red and blue copies, keep yellow copy and give yellow copy plus position slip to Log department to store Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port c Receiving empty containers Tallyman receive blue copy of EIR from consignees They then check the information on the EIR with reality (if information is wrong, carriers must return Logistics team to resolve) The lowered empty containers must be ensure no longer stamps and labels Then tallyman checks empty containers according to standards, takes picture of container situation in specific requirements of each shipping company Besides, tanks must be recorde in detail about clock, frame, Flat rack must be check in joint, springs, Reefer containers must be electric tested, engine, pin, electric plug, length of wire In the case of having any problems, tallyman informs to customer services to solve Next, tallyman guides truck driver to enter in empty container lowering area and require reach stacker to lower empty container in planned area Then, Tallyman records truck number, time of receiving container, meters of electric wire (for reefer container) in position slip After signing and writing full name, tallyman gives blue copy of EIR to truck driver Staff issue red and blue copies, keep yellow copy and give yellow copy plus position slip to Logistics team to store Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port CHAPTER III: EVALUATION AND RECOMMENDATION TO ENHANCE DELIVERING AND RECEIVING CONTAINER PROCEDURE AT CY IN GREEN PORT 3.1 Evaluation delivering and receiving container procedure at CY in Green Port 3.1.1 Strength a Using EIR for delivering and receiving container at CY As soon as newly establishing, Viconship signs contract about leasing yard with potential shipping lines Based on contract, CY in Viconship as a whole and CY in Green Port particularly provides full of services including: delivering and receiving full and empty containers at yard, stuffing and withdrawing containers along with other services to set up a closed service cycle Thanks to those activities, CY will be on behalf of shipping company to implement works related to delivering, receiving containers or facilities with cargo owners When there are any containers loaded in CY, tallyman has responsibility to check container condition carefully All information of containers is performed on EIR in detail such as: container number, inside and outside situation of container, shipping line of container, time… This information is also updated accurately and detailed into container management system This is the base for statistic staff in CY to make report about daily shifting for shipping lines At the same time, shipping companies also know data of their containers Furthermore, all empty or full containers delivered and received at yard must obey shipping lines’ requirements According to these regulation, tallyman will be in charge of providing services The evidence of implementation delivering and receiving services is EIR EIR will be legal base to solve problems between parties (if there) (CY, cargo owner, shipping line) In addition, in accordance with time of exporting and importing containers at yard, managers of containers can calculate time at yard for each container (thanks to management function of container management software) and send finalization to shipping companies Today, delivering and receiving containers process is updated and improved yearly This helps to complete services in CY and bring many benefits to customers Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port Additionally, all full or empty containers are arranged in specific positions according to yard planning, types, size, shipping line… When cargo owners come to port to make procedures to stuff containers, CY has responsibility to offer shipping company accurate and in detail report of cargoes to help them plan loading containers into ships Simultaneously, shipping lines have to send loading list for CY to staff make plan of loading container fast and effectively In the case, cargoes are exported in Green Port, as soon as cargoes are transported into yard, yard directing team will plan to load cargo to ship to decrease transferring fee, time for handling… to complete services of port to attract more customers b TMS utilization The use of Terminal Management System (TMS) and Wi-Fi system to make plan, arranges cargoes, update a number of containers, seal number, and determine correctly position for loading containers in C/Y that helps find containers, empty (MT) containers rapidly and conveniently In particular, this system has duties as following: forming map of CY with code, positioning; helping to count export, import or inventory; processing information of exported or imported container and its change of position at CY; finding container according to requirement… The system allows manager to get information including: detailed shifting information of any containers through CY; map of CY in detail; position, information of a certain container at CY; empty container list; report of productivity daily, momthly, yearly or quarterly; time of storing full or empty containers of any carriers The utilization information technology for container managing container in delivering and receiving progress makes containers’ information and position be encoded Thus, once container is loaded to CY, it has a certain position in map of TMS Every change is all updated and performed in CY map By doing so, manager always knows the situation of container at CY 3.1.2 Weakness a Arranging containers at yard sometimes does not follow with yard planning As the matter of fact that, Green Port has yard planning However only Reefer containers area is fixed, the areas for other containers are usually changed depending on situation or space…Moreover total area of CY is limited for arranging containers without new yard Especially, at this time, the cargo volume more and Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port more increase while CY area is only approxiately Therefore, when shippers or vehicles come to deliver or receive containers, this can make congestion at CY as well as cause difficulties for staffs to work b The change of procedure yearly Delivering and receiving containers procedures are often changed and improved yearly Besides benefits, this also causes side effects that sometimes employees have difficulties to catch up with these changes c, Using CMC in receiving process Furthermore, in receiving process from ship to CY, tallyman use CMC (a kind of document to confirm about containers at berth) to check information about containers Meanwhile, tallyman in Chua Ve port use Radar handy terminal (RHT) machine to check containers information In unloading process, tallyman enters data on Radar handy terminal (RHT) machine and check container condition, he update the latest information of container and data is automatically transferred to Mobile data terminal (MTD) machine on vehicle transportation and RTG RTG driver push in MTD to confirm actual containers transported to CY Then, containers will be transfer from vehicle transportation to the respective position in CY Obviously, using machine will be more accurate and convenient than document paper Because, when tallyman reports information of containers into CMC, they may make mistakes or count wrongly numbers of containers…Meanwhile, information technology will help this work be faster as well as save time and energy for people 3.1.3 Threat Hai Phong is one of the biggest port cities in Vietnam There are many seaports in there It is evaluated that about thirdty seaports have been established in Hai Phong Thus, it causes great competition among ports It requires Green Port particularly and others generally to contansly improve their services to compete to each other Actually, Chua ve terminal and Dinh Vu Port are the ports which are invested most in information and technology at present in Hai Phong To be more specific, delivering and receiving containers at CY in Chua Ve are increasingly improved due to investment in Container Management System (CTMS) combined with using Radar handy terminal (RHT) and Mobile data terminal (MTD) machine on vehicle transportation and Rubber tyred gantry crane (RTG) In addition, Global Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port position system (GPS) is utilized in CY of Dinh Vu port helping a lot in finding containers that make delivering and receiving process be more effective and faster Obviously, this brings challenges to Green Port It is essential for them to advance their procedures continuously to keep their customers If not, they may even loose their familiar customers for stronger competitors 3.1.4 Opportunity It is undeniable that one of the most remarkable events recently is the joining Trans-Pacific Partnership Agreement (TPP) of Viet Nam Actually, TPP is a free trade agreement among twelve countries with the aim of integrating economies in Asia – Pacific The twelve members of the TPP include: Australia, Brunei, Chile, Malaysia, Mexico, New Zealand, Canada, Peru, Singapore, Vietnam, the USA and Japan Obviously, this agreement brings to country many benefits in aspects of society, especially in commercial trading TPP given exemption policies tariff barriers as well as non-tariff with most types of goods, services and investment creating opportunities and new benefits for business and consumers There is no doubt that it will promote export and import in Vietnam Being one of the most important ports of nation, TPP’s polices will impact on delivering and receiving container procedures of Green Port in the future The steps may be shorten which creat convenience for customers when using services of company Hence, this also will attract more potential overseas customers to Green Port Overall, the fast pace of globalization and international integration influence thoroughly on development of country in many side such as: economy, sicence and technology, society and even transportation In this case Green Port is also affected by this trend with many opportunities and threats as well Nowadays, it is complicated and hard to predict about cargo follows in the next periods Thus, it requires reasonable strategies to maximize production capacity which can bring company great profit, increase competitive ability with other firms In particular, the advance of delivering and receiving container procedure at CY plus other processes are essential and should be focused to adapt requirements of domestic market and overseas Table 2: SWOT Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port Strength - Providing a closed service cycle when sign contract with carriers Using EIR for both delivering and receiving process Improving procedure yearly Using information technology (TMS) Weakness - Arranging containers at CY sometimes does not follow with yard planning causing difficulties for staff and customers when deliver and receive containers The change of procedure yearly cause difficult for staff to keep up with It is necessary to adapt more technology in procedure Competition from other ports requires Green Port to continuously improve procedure to increase competitive capacity - Threat Opportunit y - - Attending TPP of Vietnam brings Green Port many opportunities They can improve their delivering and receiving procedure and other processes in future 3.2 Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint StockGreen Port In leaps and bounds development of globalization and international integration in almost aspects of society today: economy, science and technology, environment… the movements in the world play an important role, influence comprehensive on developing progress of a certain country with new challenges and opportunities as well However, the international economy has faced with many difficulties, complicated fluctuations and it is hard to predict recently This requires effective plans and strategies which mobilize maximum capacity, renew thinking in business, build adaptability in order to achieve aims basing on stable development 3.2.1 Having yard planning clearly In order to increase the volume of cargoes through port as well as be suitable development of this field, company should implement re- plan yard, arrange exclusively used equipment to unload and load cargoes conveniently and promptly Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port With the purpose of making Green Port become specialized port having competitiveness with others in the same area, the company ought to have plan to widen terminal, spend the yard area nearby quayside on arranging exported containers and have spaces which are extensive enough for customers to come to exploit or withdraw cargoes at yard Then, company should purchase or hire yard to run logistic services so that they will attract more many customers plus avoid area limitation By doing so, this will make delivering and receiving containers faster and more convenient as well as attract more customer to use services of port 3.2.2 Investment in information technology Green Port should promote untilization of information technology in delivering and receiving containers such as using Radar handy terminal (RHT) machine or Mobile data terminal (MTD) machine like Chuave Port This will improve accuracy information of containers and help to increase productivity Until now, Green Port is still newly established port and not have not many competitive advantages compared to others in shipping field Furthermore, it also has not reached professional level of advanced ported The volume of cargoes more and more increase requiring effective network operation and multidimensional information management system as well This system helps to exchange information, data in the middle of CY with cargo owners or outside yard It also helps to operate, mobilize facilities to stuff, withdraw or gather cargoes according to right positions 3.2.3 Training and developing human resource In recent years, international situation has many complicated happenings Particularly, many countries are facing with economic crisis This impact significantly on the growth of transportation and port system In that condition, many states overcome recession, recover development From that their shipping industry continue to develop fast and effectively For that situation, company should promote training plans for developing human resource so as to bring customers perfect services with the best serving quality In the international integration trend, it requires leaders and staff in each firm as well as each production department must have ability to use modern technical equipment, understand new regulations, have condition to expose up- to- date Hoàng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port information technology Hence, besides training new labor force, company should have policy of retraining available human resource Every year, terminal should cooperate with other units in this field, assign staff to study, advance management level, skills of using new equipment, facilities and learn new regulatory or policies about port in accordance with international standards Furthermore, company also should organize training courses, assign employees having experience to directly teach about professional fields, real producing situation of company and requirements of works In addition, company need to check activities of units, labor division of each unit to issue reformation, rearrange labor force reasonably to avoid the case that a department does too much work meanwhile another one is lack of staff Not only that employees at young ages with good health, skills, ability to cooperate with each other will help to increase productivity Company also ought to have labor encouraging policy, reasonable salary and bonus so as to increase working morale in manufacturing process, avoid troubling for customers when they come to CY 3.2.3 Promotion Company need to establish marketing awareness to each department, make employees be conscious of introducing services of terminal for customers It is essential not only in approaching or meeting customers but also marketing must be implemented in company day by day by their works At work, they must work hard and perform fully the sense of responsibility This is also an effective method to introduce about image of company to customers It requires to set up customer services, classify customers in order to suitable services, price for certain customer group This both encourage customers and increase productivity for company Simultaneously, company should analyses commodity structure in port yearly and make project for cargo volume in the next years for having reasonable and accurate marketing strategies Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port CONCLUSION Through the internship in Green Port, I have gained a lot of importantly practical knowledge, have condition to compare and complement the theoretical knowledge learned in class, understand more about the role, as well as the reality, opportunities- challenges of company The role of maritime transport in Vietnam's economy is extremely important In recent years the development of sea transport has contributed significantly to the economic development of our country, to continue to promote the role that shipping must constantly innovate and improve themselves in all present time to catch up and meet the development requirements of the economy, the transportation of goods and passengers in the exchange and trade with the world So the development of company has important distribution in the general develop of our country Actually, CY has a vital role in development of a certain port To be more specific, CY operation includes: yard planning, container management, delivering and receiving full or empty containers CY effectively brings benefit to all parties: port, shipping line, cargo owner With purpose of studying about processes at CY, in this dissertation, I set forth situation of delivering and receiving containers at CY in Green Port and suggest some effective method to improve effectiveness of these processes Nothwithstanding, due to limitation of time and knowledge, the mistakes are unavoidable in this dissertation I desire to listen to comments and review from lecturers Hoàng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port REFERENCES Container Yard (n.d.) Retrieved 2015.http://www.businessdictionary.com/ (Business dictionary, 2015) Chuanyu Chen, Wen-jin Hsu, Shell- Ying Hoang, 2015, “Stimualation and Optimization of Container yard”, a study of operations in container terminal, Nanyang technological university, Singapore, pp 6-12 (Chuanyu Chen, Wen-jin Hsu, Shell- Ying Hoang, 2015) Le Thi Thuy Linh 2009 “Some fundamental measures to enhance efficiency of managing and operating Container Yard of Vietnam Container Shipping Joint Stock Company” Master’s thesis, Vietnam Maritime University (Le Thi Thuy Linh, 2009) Ezlaw 2015 “Ten basic ideas about TPP agreement” Ezlaw’s blog http://www.ezlawblog.com/2015/05/10-kien-thuc-can-ban-ve-hiep-inhtpp.html (Ezlaw, 2015) Vietnam container shipping joint stock company 2015 “Green Port” The accessing day: 20 October, 2015 http://www.viconship.com/GreenPort (Viconship, 2015) Hồng Bích Thảo – GMA02 Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port APPENDICES Appendix 1: Equipment interchange receipt Appendix 2: Position slip Hồng Bích Thảo – GMA02 Page ... Page Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port driver in picking up containers area and requires... Recommendations to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port is neccessary for allocation of containers in the yard. .. to enhance delivering and receiving container procedure at Container yard in Vietnam Container Shipping Joint Stock- Green Port Directing team : They are in charge of managing and directing delivering,