Recommendations to enhance the loading and unloading container procedure at quayside in vietnam container shipping joint stock company green port

Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port PREFACE I declare that this report is my own unaided work It has not been submitted before If violated, I am solely responsible for and bear the punishments of the Institution and University Student Name and Signature Vu Thi Thuy Tien Vu Thi Thuy Tien – GMA02 Page i Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port ACKNOWLEGEMENT Firstly, I would like to express my sincere gratitude to my advisor - Master Tran Hai Viet for the continuous support of my study and related research, for his patience, motivation, and immense knowledge His guidance helped me in all the time of research and writing of this thesis I could not have imagined having a better advisor and mentor for my study Vu Thi Thuy Tien – GMA02 Page ii Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port TABLE OF CONTENT PREFACE……………………………………………………………………………i ACKNOWLEGEMENT ii TABLE OF CONTENT iii LIST OF ABBREVIATIONS……………………………………………………….v LIST OF TABLES………………………………………………………………….vi LIST OF FIGURES………………………………………… ……………………vii INTRODUCTION……………………………………………………………… viii CHAPTER I: LITERATUREREVIEW 1.1 Overview of seaport 1.1.1 Concept of port 1.1.2 Classification of Ports 1.1.3 1.1.4 1.1.5 1.2 1.3 Functions of Port Economic meaning of Port Factors and trend effect the port development Main areas in Port Main contents of container 1.4 Definition of quayside, quayside operation activity, loading and unloading cargo process at quayside……………………………………………………………8 CHAPTER II: PROCEDURE OF LOADING AND UNLOADING CONTAINER AT QUAYSIDE IN GREENPORT ………………………………………10 2.1 Overview of Greenport ………………………………………………10 2.1.1 Facilities ……………………………………………………………10 2.1.2 Quay system……………………………………………………………… 12 2.1.3 Channel of port 13 2.1.4 Organizational Chart 14 2.2 Procedure of loading and unloading cargo at quayside in Green Port 15 2.2.1 Ship arrive at Green Port 15 2.2.2 Ship arrive at alternative port 23 CHAPTER III: EVALUATION ABOUT THE PROCEDURE AND RECOMMENDATIONS TO ENHANCE THE LOADING AND UNLOADING CARGO PROCEDURE AT QUAYSIDE IN GREEN PORT 26 3.1 Evaluation the advantages and disadvantages of procedure 26 3.1.1 Advantages 26 Vu Thi Thuy Tien – GMA02 Page iii Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port 3.1.2 Disadvantage 27 3.2 Recommendations to enhace the loading and unloading container procedure at quayside in Green Port 29 3.2.1 Suggestion for information technology 29 3.2.2 Suggestion for facilities and machinery 29 3.2.3 Suggestion for human resources…………………………………………… 30 3.2.4 Suggestion for administration formalites 30 CONCLUSION 32 REFERENCE 33 Vu Thi Thuy Tien – GMA02 Page iv Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port LIST OF ABBREVIATIONS PL-TOS Portlogics-Terminal Operation System LCL Less Than Container Load ISO International Organization of Standardization WTO World Trade Organization RF Reefer Container DG Dangerous container TEU Twenty-foot equivalent units CFS Container Freight Station C/O Chief Officer FTZ Free Trade Zone EDI Electronic Data Interchange C.O.R Cargo Outurn Report ROROC Report on receipt of cargo OT Open Top Container OPS Operations Plan Layout CMC Container Movement Card MC Monitoring and control CHE Container handling equipment HHC Hand Handling Container VHF Very High Frequency Vu Thi Thuy Tien – GMA02 Page v Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port LIST OF TABLES Table 2.1.1: Ship-shored facilities…………………………………………………11 Table 2.1.1: Container Yard Equipment………………………………………… 11 Table 2.1.2: Quay system………………………………………………………… 13 Table 2.1.3: Organizational Chart………………………………………………….14 Table 2.2.1.1: Plan of loading and unloading container at quayside in Green Port 15 Table 2.2.1.1: Steps of loading and unloading container in alternative port………23 Vu Thi Thuy Tien – GMA02 Page vi Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port LIST OF FIGURES Picture 2.1: Green Port Layout……………………………………………………10 Picture 2.1.2: Channel of port………………………………………………… …14 Vu Thi Thuy Tien – GMA02 Page vii Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port INTRODUCTION In the current integration trends, the world economy is changing constantly, which step into the phase of diversity integration and this trend takes place strongly In this general situation, Vietnam has achieved a large number of noticeable achievements, specially joining the World Trade Organization (WTO) in November 2006 This has enormous implication for Vietnam’s economy, especially in foreign trade activities, in which contains port operation service, play an important role for the development of Vietnam economy Mentioning to transport activities, we have to mention to the transportation because most of activities of forwarding export and import cargoes chose this method of transport Port is an integral part of the transport system of inland cargoes transport in the international trade, 80% of goods are transported by sea Port, which not only serves for the travel needs for mankind, but also is a place to exchange goods for domestic and export demand, that contributed to boost the economic growth Nesessation In reality, there are many topics, newspapers, and special subjects related to seasport such as: investment in building seaport, investment in operating infrastructure of seaport, developing port services… However, there is no document, topic about the port operation in seaport and having some suggestions to enhace the efficiency of operation activities in these operation areas, especially in Hai Phong Port area In a seaport, it has many port operation areas, in which is quayside Therefore, reseasrching about loading and unloading cargo process in port operation activities in Hai Phong Port area will be more practical With the general situation of the economy, Green Port – one of the subsidiaries of VICONSHIP has steadily related to the process of economic integration in the world Green Port is on stream in September 2004 with mainly containerized cargoes And I chose Green Port as an ideal place for me to my research related to loading and unloading cargo process During practice and learn at Green port, with the knowledge of a student of the Global Maritime Affair, with the desire to contribute significantly to the development of the port, I have chosen a topic:” Recommendations to enhance Vu Thi Thuy Tien – GMA02 Page viii Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port” Research Object This research will help to learn more details about the problems associated with the unloading and loading cargo at quayside On that basis, bring out the most objective assessment of the quality of service that company provided Research Scope This dissertation’s information is collected within the 1- month internship, from August to September During this period, I had chance to observe loading and unloading container procedure in Green Port and gain knowledge and experience to complete this dissertation Methodology of the research For the research, I use both primary and secondary source to collect informaiton Firstly, with primary source, observing the operation at quayside in Green Port to collects informations Secondly, with secondary source, informations are selected that related to operation activities in Green Port, researches, books, journals related to quayside operation, loading and unloading container in quayside Limitation of the research During the process of researching this topic, there are some limitations in carrying out this dissertation To begin with, researching and evaluating loading and unloading container need to take a long time Because of time shortage, this dissertation is not conducted well Information is seleted by observing and researching in the appointed time, thus, the lack of information is unadvoided Next, during observing the real process of loading and unloading container, it is not easy to oberserve all process because it is really dangerous and it hard to go nearby, thus, the degree of accuracy of data is not totally perfect Besides, with the limataion of knowledge, giving some suggestion to enhace the efficiency of loading and unloading cargo at quayside in Green Port is really hard Vu Thi Thuy Tien – GMA02 Page ix Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port Research Findings This dissertation provides information related to understanding of quayside, studying of operation activities in quayside, especially loading and unloading container activity and brings out some suggestions to enhace the loading and unloading container procedure at quayside Structure of research There are main chapters: Chapter 1: Literature review Chapter 2: Procedure of loading and unloading container at quayside in Green Port Chapter 3: Some recommendations to enhance the loading and unloading container procedure at quayside in Green Port Vu Thi Thuy Tien – GMA02 Page x Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port Tallyman checks containers, seal, and situation of container and write it down to TallySheet and CMC (CMC is sent to driver to hand over to staff at container yard) With reefers, they need to take pictures, check the status of plug, socket, real exported temperature…Update information of imported cargoes through HHC, if they have problems, tallyman must contact with MC section in operation center to ask for supporting With imported containers that are lifted at quayside, tallyman updates HHC resonably With ship that has containers are transported to ouside yard, tallyman write down delivery notes (3 copies), take back copy, hand over to driver copies (one for guard and one is handed over to lift yard by driver) On this note must have the number of containers, type of container, the situation, and location of lifting cargoes…Quayside optional manager solves the problems related to the loss of cargoes, facilities on time with the witness of the related unit The serious accidents must have field report along with the related unit such as verification, insurance; …the potential issues must be notified to the relevant leaders Report to operating center’s leader to update information at the same time When having issues related to crane, quayside optional manager must motify immediately to technical department to deal with problems and notify to the leaders of operation department to catch information Truck driver transport container to lifting yard that has been planned and follow the instructions of receiving and delivering Forwarder at yard check the situation of container, compare with CMC If it is missing, they must report immediately to tallyman to add in Tally sheet and C.O.R MC have responsibility for on duty 24/24 on computer in operation center, receive information and support to tallyman and staff at container yard, and forklifts truck to deal with the potential problem when these sections are unable to deal with information on VHF software Supporting manufacturing operation department in work distribution, transport equipment when required Forklift driver lifts cargoes in the area that following regulations, updating the exact location of container in systems through CHE + Finish to unload cargoes and balance the document of imported cargoes Vu Thi Thuy Tien – GMA02 Page 18 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port When shift is finish, quayside optional manager, tallyman and staff at container yard, driver for crane and forklift must hand over to the next team and write down the work diary in a book (follow regulated sample) Quayside optional manager, staff at container yard sign documents related to workers, facilities… Tallyman bases on Tally Sheet to establish C.O.R, ROCOR and sign with ship Check and compare all information by using management software Resolving outstanding work of imported ship (If have) Providing information, images, documents of imported cargoes when having request from shipping company, other departments of port Step 3: Organize to load cargoes + Making cargo plan Quayside optional manager reveive loading list from agents, shipping company before carry out the operation follow given period (depend on closing time of each company) Notify exporting cargoes plan to the related unit (number, type, weight ) Bases on Ship particulars, bay plan, and information about cargoes (discharge list) to make ship’s stowage plan by file EDI and send it to chief officer to inspect When planning cargoes, quayside optional manager need to pay attention to: Number of container 20’, 40’, 45’, RF, DG, OT, FL, weight, the next unloading port, number and type of R.O.B container, type of cargoes will be loaded in the next port… Ship’s stowage plan is only accepted when the person who in charge of making stowage plan (Ship agent or Chief officer confirms) After chief officer has been finished to examine, making loading cargo plan on GP TOS, allocate work of exporting goods by using software Provide stowage plan, list of exports for the related unit as a basis to coordinate with the effective operation Making order of loading cargoes, comply with special requirement of the carrier Based on bay plan and loading cargoes plan to adjust the real order These changes and adjustments in loading cargoes process that needs to notify to the units that take part in manufacturing to carry out It must comply with the requirements of the shipping company’s direction Vu Thi Thuy Tien – GMA02 Page 19 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port While loading cargoes, if some cargoes are forwarded to other port, Greenport need to consider the transshipment or change the position of container Connect with shipphing company or ship agent to change Obey totally to the regulations of customs formalities about imported and exported cargoes In hours before outgoing vessel, it needs to check the removal cargoes with the carriers, and calculate the location of loading cargoes to make the ship balance + Receiving and delivering cargoes and loading it Customer’s care department based on list of exported cargoes, customs formalities as well as the requirements of planning cargo and the actual situation to talk to quayside optional manager, the outside depots under the management of Greenport In the process of operating exported cargoes, they talk to quayside optional manager, operation of shipping company, staff at container yard to have real information of exported cargoes Forklift truck will base on the available job on CHE to load cargoes on truck Staff at CY compares the list of exported cargoes accuracy and exactly, check the seal, if having some misleading, it must be reported immediately to operation center to examine and decide Only exporting container that have completely done with customs formalitites Driver under the command of customer’s care department about requirement of transport, receive goods from yard forwarder to the quayside, allow truck go through trough follow the information of exported cargoes that is provided by tallyman under the guidance of quayside optional manager Workers support crane driver to lift container After finished hold, bay must be tie up follow ship’s request Workers for crane give signals to drive crane to ensure the safety when crane is operating, and they combine with tallyman to operate at gang suitablely Tallyman check the number of container, situation of container, seal, write down in Tally sheet, direct worker to load container in the right position in stowage plan, write Vu Thi Thuy Tien – GMA02 Page 20 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port down the real position of container that are loaded exactly in bay plan Updating information about exported cargoes, and positon of container on ship in HHC MC supports other departments to deal with potential issues on software, allocate work follow exporting plan Quayside optional manager handle, compare, and deal with special case and support some departments to update information accurately During the process of loading cargoes, quayside optional manager must check the number of cargoes that already be exported, number of the rest container at yard… to adjust the progress, number of gang, plan for exporting ship… to ensure handling capacity that has been set Step 4: Finish the operation cargoes + Check the loading cargoes Quayside optional manager check the loading cargoes according to the reality and list of exported cargoes, work with the representatives of the carrier or Shipping agents to confirm the ending of operating cargoes This person deals with the problem in one turn Notify the time of ending cargo operation to workers, forwarder to complete the work related to loading, lashing, and document… At the end of exporting cargoes, ship leader makes final EDI and send it to chief officer when having requirement from shipping company Establishing operating cargo documents: dairies about loading and unloading cargoes (Statement of Fact)… + Liquidates and hand over the document Tallyman signs some documents related to workers, means of transportation… After finished operating cargoes, quayside optional managerrequire arranging operating equipment follow the regulation Recheck and prepare for ship dispatch MC must check, compare the data, reports on software with the fact; deal with incomplete work on the system Check on everything to finish the operation Step 5: Arrangement for ship dispatch A Maner ship Vu Thi Thuy Tien – GMA02 Page 21 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port Quayside optional manager check the water area in fornt of quayside, safe distance, lash, and appoint worker for ship leaving safety Crane drivers are ready on cabin to move crane and make sure the safety when maner ship Quayside optional manager prepare for lashing, keep in touch with pilot to give some necessary warning signs for the safe leaving of ship and moniter to unlash vessel Give order for worker to unlash follow ship’s requirement, keep in touch with ship until when ship go out of the water area in fornt of port B Report and document Operation center department gather the information, document to set up some reports for interior port, report for shipping company Send it right after when ship leaving that depend on the level of dealing with information Save the file related to the ship Vu Thi Thuy Tien – GMA02 Page 22 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port 2.2.2 Ship arrive at alternative port 2.2.2.1 Plan for loading and unloading container in alternative port Table 2.2.2.1: Steps of loading and unloading container in alternative port Making Plan - Director of operation department ask director of Green Port for trans-ship to alternative port Green Port receive manifest, list of dangerous container from shipping company => making plan for ship dispatching Unloading cargo Green Port combines with alternative port to discharge cargo Dealing with problem together Exporting cargo Tallyman of Green Port writes down Tally sheet as the same when ship arrival at Green Port Green Port receive loading list, manifest from shipping company=> making stowage plan Conduct to loading cargo as the same at Green Port Finish the operation and report Green Port notifies time of ship departure for alternative port Liquidates work is the same as when ship departure from Green Port Vu Thi Thuy Tien – GMA02 Page 23 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port 2.2.2.2 Detailed procedure Step 1: Making plan Director and Deputy director of operation center bases on ship schedule in the time of ship arrival It has a case that there is three ships arrive at Green Port at the same time, or due to the condition of real operation of Green Port cannot receive ship; director of center will ask Port Director’s advice about moving ship to alternative port He checks ship schedule on satellite ports that Green Port have contract with to lay out for ship arrival suitably, send requirement for satellite port that need to moved and providing service department (receiving and delivering, tug boat…) in 24 hours before ship docking Leader of Green Port and operation department make plan of ship dispatching and send it to the related units by email (according to 53 – M01 sample) Send email for request support in necessary case of assembling empty container prior to follow the progress of operating ship timely Business department: Before ship docking in 12 hours, they receive manifest, unloading list, reefer container, and dangerous container… and other documents related to cargo for ship docking, give necessary documents to tally man (R.O.B list, unloading list…) Step 2: Unloading cargoes Director of Green Port: When ship docking, he associates with director of alternative port to unload imported cargo according to plan He combines with director of alternative port to give some necessary requirement for director of alternative port and to ensure the fastest time of discharging imported cargo Director of Green Port and alternative work togerther in dealing with potential problems and conducting to requirement of shipping company during the process of unloading cargo He notifies to the leader of center directly when having potential problem that could has impact on the speed of ship dispatching to interfere Step 3: Exporting cargo Vu Thi Thuy Tien – GMA02 Page 24 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port Tallyman of Green Port conducts to write tally sheet when ship docking at Green Port Leader of Green Port receive export list from agent of shipping company before loading cargo according to given period (depending on closing time of each company) Notify the related unit of exporting cargo plan (number, category, weight…) On the basis of database of ship (ship particulars), bay plan, information about cargo (export list), and making ship’s stowage plan on software, sending exporting cargo plan to chief officer by EDI file when being asked Stowage plan only is accepted when people who in charge of cargo plan like agent of shipping company or chief officer confirm it When having stowage plan, loading list, director of Green Port provide these to the related unit as basis to associate with the efficiency of operating cargo Making order of loading cargo, comply with special requirement of shipping company Tally man of Green Port based on these step of work as when ship arrival at Green Port Bases on Bay plan and exporting cargo plan to adjust the Oder of loading cargo in reality The change and adjustment in the process of loading container need to be reported to who has responsibility for manufacturing to conduct It must comply with requirement and guidance of shipping company/ Shipping agent During the loading cargo, if cargoes are forwarded to another port, it needs to be considered the transshipment or change of postion of these containers Contact with shipping company/ Shipping agent to change It must obey completely all regulations about customs formality about import – export cargo Customer’s care department and tallyman of Green Port prepare all steps of work before having notice of export when ship arrival at Green Port Contact with director of Green Port who working in alternative port to provide exported cargoes suitablely In necessary case, it intensifies to support operation work directly in alternative port with tallyman of Green Port Tallyman of Green Port conduct to each step of operating exported cargoes when ship arrival at Green Port Step 4: Finish the operation and report Operation department will notify the time of ship departuring to alternative port, sign and inspect EDI when being asked Conducting to each step of work as when ship arrival at Green Port Vu Thi Thuy Tien – GMA02 Page 25 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port CHAPTER III: EVALUATION ABOUT THE PROCEDURE AND RECOMMENDATIONS TO ENHANCE THE LOADING AND UNLOADING CARGO PROCEDURE AT QUAYSIDE IN GREENPORT 3.1 Evaluation the advantages and disadvantages of procedure 3.1.1 Advantages + The use of facilities, machines, loading and unloading equipment Green Port has adequate technical facilities such as quay, CFS warehouse, container yard and it suitable for handling container Currently, port owns a machinery system, dedicated handling container facilities like RTG, portal crane, and forklift truck…in quay area and container yard Currently, the handling productivity in Green port in average is about 40 - 45 containers/hour Therefore, handling productivity at quayside is high, that lead to ship dispatching quickly, effectively, reduce the time of handling cargoes, contribute to the decrease of ship’s cost for ship owners in port + Making plan and job planning It has unification from operation department to department on duty for production Making plan for ship dispatching is really effective; ensure compliance with the principles, according to regulation Manufaction layouts of direct team and team on duty are suitable Manufaction layout in day is quite suitable with production plan and according to the regulations of state; ensure the efficiency of safety in port operation + Information system Information system in Green Port is not modern but it still ensure the communication between port and customers, between port and ship owners, shipping companies, between customers and customs authorities through media like internet, phone, fax and communicate system VHF Besides, Green port is using the system management called PL – TOS, modern software that is really useful for making plan and ship dispatch more convenience, gathering and dealing with information form many offices quickly Besides this software helps to save the cost, reduce labor force, and time of operating machinery Vu Thi Thuy Tien – GMA02 Page 26 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port 3.1.2 Disadvantages - Temporary congestion in the most stressful day When receiving two ships at once, especially with large vessels, equipment that use for releasing the ship (gantry crane, forklift…) must be separated Therefore, the time of releasing ship will be longer Moreover, cargoes yard must receive more cargoes, thus it leads to delay of the importing and exporting cargoes Furthermore, the time of planning yard is shortened and it causes many difficulties in the transshipment process and it could be a mess temporally in container yard Besides, loading and unloading cargoes, container yard are not meet the increasing volume of cargoes and receiving ship simultaneously, especially handling for VIP customers at the same time - Quayside system Green Port has a quayside system with a total length of river surface of 340 m, which contains two main cranes with the length of 160 m that can receives two 10000 DWT vessels The current quay system does not meet the requirement of customer with receiving greater vessels The designed quay could not suitable for the current situation when receiving greater tonnage vessels for container operation Therefore, some vessels have to discharge cargoes in another port - Operation and repairing machinery and facility group of port Operation group under the management of steering committee, haves responsibility for operation work, repair and cure all operating facilities of port such as gantry crane, and operation vechicles With the number of operation workers are 90, it just temporarily meets the operation of facilities If operation equiments are having troubles, damaged and they could not be repaired immediately due to the lack of human resources as well as not having specific regulations about repair mission Thus, damaged facilities have to wait group leader to consider and suggest not having initiative in this problem This factor causes the interruption of work; extend the time and it leads to the productivity of ship dispatching not meet the requirement - The professional ability of handling workers Vu Thi Thuy Tien – GMA02 Page 27 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port The productivity of loading and unloading cargo not meet the requirement of customer due to the shortage of worker and the ability is inexperienced and limited, not professional that not ensure the productivity of loading and unloading cargo, the standard of work is not good as well as loading cargo not make sure the coefficient of cargo stowage, and productivity of loading and unloading cargo is not high, it extend the time of ship dispatch It is the leading attention of customer Because when signing contract of charter, if the time of loading and handling cargo is extended according to given period, cargo’s owner must pay for detention cost - Administrative formalities Admisnistrative formalities such as customs formalities, navigator, and port authorities are conducted according to the regulations and policy of governement However, admistrative formalities are conducted on paper, it takes much time to make formalities and it make customer feel upset when must make customs clearance Besides, when formalities have some mistakes or they must change information, making formalities must start from the beginning and customer have lost much time for this, which has a huge impact on reducing the productivity of port as well as the impulse of port - Information technology Using PL – TOS of Green Port is useful for port management; port can update the information of customer as well as data of ship, containers, and regular line However, a Vietnamese technologist programs this software so the compatibility of software with foreign programme is not really effective and could be cause some problems 3.2 Recommendations to enhace the loading and unloading container procedure at quayside in Green Port 3.2.1 Suggestion for information technology Green port is using management software and management information systems named PL – TOS, management system software that takes responsible for port’s operation This is domestic product that is programmed by Vietnamese software engineers; develop follow the latest technology, standard specialist skill and international practices This program has plan and operating in real time from the Vu Thi Thuy Tien – GMA02 Page 28 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port center to production place Besides, this program has been verified stability and effectively through seven ports of Vietnam, in which have ports that applied this system in production operation on computer in the real time Moreover, this system has been verified and integrated with the top software manufacturers in the world such as Motorola, Honeywell, and PL – TOS well integrated with assemble technology and automatic identify data DGPS from Cargotech/ Kalmar, camera Information System PL – TOS includes subsystem about making plan, operation and port management However, the compatibility and accommodation of system with port is not high, thus, the application of system is not truly effective It leads to the updating information by hand is still happening in the process of port operation Therefore, Green Port must check and verify the function, component of each part of using information system, and require providing software center to have appropriate adjustment to suitable with the actual conditions of port Moreover, port should combine with authorities to invest money to upgrade and refresh the software, absolutely data mining to enhance the efficiency of port operation Company need to make plan to improve computer – used as much as possible some important steps such as expand this software 3.2.2 Suggestion for facilities and machinery With necessary technical facilities, machines in Green Port, port has enough equipment that meets the demand of customers Due to the specific kind of port operation, these above factors that be cared mostly by the customers when they decide to choose port and allow the vessel operate This thing requires technology and productivity of cargo operation, it is really important, because if the productivity of handling cargoes is not guaranteed so it extends the time of operating cargoes and generate more many special cost, sepically the detention cost It is the result of exceeds allowing time of operating cargoes and this cost is usually high Therefore, facilities play an important role in the development of port Furthermore, as the fact that the number of the greater tonnage vessels sailing in and sailing out port is increasing significantly Specially, Green port has not have RTG system for handling container at quay area Thus, with the trend, port should invest more in new modern equipment in backward area to be able to meet the demand of the volume of container goods through port and number of ship as well as container ship Vu Thi Thuy Tien – GMA02 Page 29 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port that has huge capacity sailing in and out of Greenport Besides, port has to improve handling productivity up to 60 containers/1 hour Concurrently, with the investment of more modern handling equipment, quayside could open more handling gang, expand the quayside to improve the productivity and reduce the time of ship dispatch 3.2.3 Suggestion for human resources Focusing on developing human resources in Green port is extremely important The lack of labor force is a factor that leads to the productivity of handling cargoes and dispatching ship not meet requirements Human resources plays one of the most important role and that contributes to the growth of Green port Port should recruit more professional employees, have suitable policies for all workers at port Besides, port has associate programs with many universities such as Maritime University, Hai Phong University… to organize training program, create good condition for internship, actual working in terminal by doing this occupational, Green Port can recruit many potential students with ability and meet high requirement of business With labor force in Green port, it needs to retrain the specialist knowledge by English, arrange training program for workers about politic, special work by two forms: in port or study abroad Besides, port has many activities to support and help people who have poor condition, and encourage their effort by rewarding for them 3.2.4 Suggestion for administration formalites Port should put forward to authority to change the policy of the procedure that allow the use of information technology in customs formalities, it helps customer to be able to register to carry out procedure online without going far away nor not take much time on doing procedure, which help to operate port quickly and satisfied customers For ports, customers is always priority object, meets the requirement of customer always be payed attention mostly Helping customer to gain benefit is also enhace the efficiency of business as well as port’s reputation Vu Thi Thuy Tien – GMA02 Page 30 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port CONCLUSION Seaport has increasingly important significance for the development of port of city, and nation Seaport that not only brings enormous economic benefits, contributes to GDP of the country, but also it creates thousands of jobs for people in the city and neighboring provinces Business activities in seaport are providing a large number of types of port’s services in many different operating areas in seaport One of the most important operating areas in seaport is quayside This is an area that reflects the number, turn of entrance and clearance, and the volume of cargoes through the port With the trend of transporting goods by container are becoming increasingly popular and this trend accounts for a large proportion as today, the exploitation container in berth area is increasingly important for business and production activities of a seaport Container cargo is a type of cargo that requires many specific technical facilities, specialized machines, high level of organizing handling process to improve handling productivity, and reduce the time of loading and unloading cargoes to release the vessel faster In fact, the port in Haiphong City play an important role for the economic – society development in northern of Vietnam Transporting goods by container through ports increasingly accounts for greater proportion of research on the real status of the process of container berth operation in Green Port, and this process has reflected the real situation of material facilities, machine system and organize to handling cargoes in berth area This indicates that the level of organization, management, and arrangement between departments in port with State Management Agency outside the port, the shipping company and with customers in Green Port On that basis, I gave number of measures to improve somewhat the procedure of loading and unloading container at quayside and CFS warehouse become well in the future Through doing research about the fact situation in Green Port under Vietnam Container Shipping Joint Stock Company (VICONSHIP), with the enthusiastic guidance of staffs in operating center department, I have gained the practical knowledge that very useful However, due to the limitation so the defect of carrying out this subject is unavoidable I ‘m looking forward to receiving teacher’s feedback to complete my dessertation Vu Thi Thuy Tien – GMA02 Page 31 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port REFERENCE Master Hoang Thi Lich (May, 2015), Research on real process of operating container at quayside in the region of HaiPhong Port, – 22 Viconship Retrivied from: http://www.viconship.com/index.php?option=com_content&task=view&id=95&Itemi d=93&lang=vietnam N.K.D.Khôi (31st December, 2012) - Greenport – Mannual of procedures (QMS – SQT – 02), – Vu Thi Thuy Tien – GMA02 Page 32 ... Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port the loading and unloading container procedure at quayside. .. 14 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company - Green Port 2.2 Procedure of loading and unloading container. .. and documents related to container operation procedure Page 15 Recommendations to enhance the loading and unloading container procedure at quayside in Vietnam Container Shipping Joint Stock Company