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Tài liệu đặc tả giải pháp hệ thông thông tin quản lý nguồn nhân lựcTài liệu đặc tả phần mềmINFORMATION SYSTEM Theories PracticesCONDUCTING THE SOLUTION TO PROVISION OF STAFF MANAGEMENT SOFTWARE FOR FMSTYLE STOREI.THE NEED OF THE STAFF MANAGEMENT SYSTEMsự cần thiết của hệ thống quản lý nhân sự
PFIEV PROGRAM DA NANG UNIVERSITY OF TECHNOLOGY Topic: CONDUCTING THE SOLUTION TO PROVISION OF STAFF MANAGEMENT SOFTWARE FOR FMSTYLE STORE Instructor : Group : Nguyen Tran Nhu Ngoc Da Nang, 24th Feb, 2017 IS Theories & Practices – Team Staff Management Software INTRODUCTION N owadays, Information Technology plays an important rule of our life It was said that USA is wealthy and strong partly thanks to Information Technology Information Technology was considered as a fiction but now it becomes an indispensable part of many fields such as Medicine, Business, even Education, etc The practical demands of society require people to be active and creative in order to produce as much as possible The more the companies develop, the more applications there are Thus, there's a need of large collections to store the employees' profiles when they are hired With the aim to minimize the difficulties in management and payments, the most effective solution now is investing more in technology and modern equipment Applying information technology and automatics in management aims to improve the quality of services, innovate the way of managing and increase productivity These are the core issues that are discussed in this topic As we know, human is the main factor for a company to maintain With the speed of the development of Information Technology, the programmers have invented many software so as to assist people's work The software of human sources management is one of the issues that has been most considered recently The software helps to minimize the difficulties in managing files and documents and make a lot of room to store them The topic of staff management is not a new one, and there are many software introduced by many professional technology companies But we with a hope to find out and make out a piece of knowledge in a very large amount of information technology, decided to take a further look in the structure of the company in order to write a software of human management to assist the company My applied software mat not be complete yet and there must be some drawbacks, but above all, it is the result of our efforts to get access to the working environment of Information Technology We sincerely thank for the enthusiastic support of MSc Nguyen Thi Thanh Tam to help us to accomplish this topic Page IS Theories & Practices – Team Staff Management Software TABLE OF CONTENTS INTRODUCTION I THE NEED OF IMPLEMENTING A STAFF MANAGEMENT SYSTEM 1.1 Project objectives 1.2 The scope of Project 1.3 The benefits II OVERVIEW OF A COMPANY 2.1 Company Introduction 2.2 The SWOT of a Company 2.3 Company’s Capabilities III OVERVIEW OF A STAFF MANAGEMENT SYSTEM 3.1 The main functions of a system 3.2 The purpose of functions IV INTRODUCING SOLUTIONS AND DEPLOY A SYSTEM 4.1 Software solution 4.2 Hardware solution 4.3 Network solution 4.4 Deployment plan 10 V SOFTWARE DESIGN SOLUTIONS 11 5.1 System scale 11 5.2 Designing an Effective Privacy and Security Plan 16 Page IS Theories & Practices – Team Staff Management Software VI AVAILABILITY MANAGEMENT 17 6.1 Customer Requirement Analysis of Project Availability 17 6.2 Service Availability 17 6.3 Availability Planning 18 VII CONTINUITY MANAGEMENT 18 7.1 Developing continency plans 18 7.2 Planning for ITSCM 19 VIII FINANCIAL MANAGEMENT 20 8.1 Analysis Financial & Prepare Budget 20 8.2 Accounting price for software 21 8.3 Accounting 21 8.3.1 Hardware 21 8.3.2 Infrastructure 22 8.3.3 Software 23 8.3.4 Training 24 8.3.5 Setup and maintaining 24 8.3.6 Other 24 8.4 Charging 24 IX CONFIGURATION MANAGEMENT 24 Page IS Theories & Practices – Team I Staff Management Software THE NEED OF THE STAFF MANAGEMENT SYSTEM 1.1 Project objectives - The Project objectives will help customer understand about the need of them based on the difficulties they encounter From that we will build the system to support and improve the situation, save costs In addition, the system will help businesses create and maintain competitive advantage to rivals - Based on customer requests, we decide to learn process of FM STYLE Shop By research and transforming the process from manual to professionalize, we had the requirement for build our project 1.2 The scope of Project This project is a staff management system Range deployment is limited within in area Final product of the project is designed to staff management for restaurants, coffee shops and hotels In this project, we focused on limited the scope of the system in a fashion store chain 1.3 The benefits Efficiency of Administration The FMSTYLE Company more than a few dozen people working in each store and it can become an administrative nightmare about keeping track of basic staff information if on a paper-based system The system will save and keep track anything customer need about their staff (ex: Profile, payroll, working schedule, ), this leads to reduced customer cost Improves management of staff time The system eliminates time theft of staff The Company lose tremendous amounts of work hours each year because employees waste 20 minutes per day, minimum Monitoring remote staff The system also monitors remote workers This technology can integrate with mobile devices or the internet The use of camera and fingerprint reader can monitor employees working from places, even if our customer is halfway around the world Page IS Theories & Practices – Team Staff Management Software II OVERVIEW OF A COMPANY 2.1 Company introduction Founded in 2012, starting a business from one small store, today FM STYLE has constantly developed and became a specialty store system young fashion business with more 15 branches, is one of the leading fashion brands in Da Nang City Name: FM STYLE Store Location: The larges fashion shop chain in Da Nang city, Vietnam Headquartered at 172 Le Duan Street, Thanh Khe District, Da Nang City Size: 150 - 200 employees, doing business in provinces nationwide Headquartered in Da Nang city Major areas: Clothes Organizational type: Consortium of the multi-sector economy Human resource situation in a one of FM STYLE store: Position Quantity Head store Vice store Salesperson Cashier Marketer Security guard Total 11 Page IS Theories & Practices – Team Staff Management Software 2.2 The SWOT of a company STRENGTHS - WEAKNESSES More 15 branches all over Da Nang - Information technology has been mainly City - applied to the management of bill only A major retail fashion brand for young - Need more head people in each store to people managing - Large customer base - Financial strength - Payroll for staff manually OPPORTUNITIES - System - can create and THREATS maintain competitive advantage to rivals one manager Customer need to recruit Competitors have poor system The administration for system application of information technology is - - Large system with 15 branches but only - Information Technology is developing very limited in most fashion shop quickly with competitors having to Profit margins could increase continually upgrade to compete 2.3 Company’s Capabilities They have strong financial resource For long-term, they understand the importance of Information System application in company The company ready to cooperate and invested capital with the development team to conducting the system The company plan change activities, want to standardizing & simplifying managing Each store has four surveillance cameras, one computer Company can use the devices available to integrate with system III OVERVIEW OF A SYSTEM 3.1 The main functions of a system Add staff Working schedule Timekeeping Evaluation Page IS Theories & Practices – Team Payroll Delete staff Staff Management Software 3.2 The purpose of functions Add staff Administration or Manager add new staff into the system They will add all information of staff as require of the system (Full name, Date of birth, Sex, Address, Phone number, Position, …) This function will support customer manages staff information easily Working schedule Because fashion stores often recruit students to work part-time, this function will help Manager Staff will sign in working schedule and Administration or Manager will follow it If staff arrange or change schedule together, Administration or Manager will know it on system Timekeeping This function based on the “Working schedule” function to timekeeping Working schedule will be saved to database and the system based on it to timekeeping automatic Evaluation The staff work overtime will be considered to reward and take disciplinary action against staff who is late for work or leave earlier than closing time The system will filter out the report about list of staffs are rewarding or disciplinary and it will be send to Administration or Manager This function can be increased or reduced income for staff Payroll This function based on "Timekeeping" and "Evaluation" functions to determine automatic salary for staff and send report to Manager Delete staff Administration or Manager may be removed or fired a staff out of the system This function based on list of staff who is often violations in “Evaluation” function or the staff want to quit And the system will send a message reason why they were fired Page IS Theories & Practices – Team Staff Management Software IV INTRODUCING SOLUTIONS AND DEPLOY A SYSTEM 4.1 Software solution - Design a software have fully integrated functions was mentioned Software will have two main interface: User interface – for staff, and Management interface – for Manager - The User interface displays only personal information, working schedule, and personal evaluation Staff can change personal information, register working schedule, arrange or change schedule with other people, and know warnings about violating rules - The Management interface displays all the functions of the system Manager can use all functions to manage their staff, and details of functions listed in Section II.2 4.2 Hardware solution - Each store has four surveillance cameras; the system can use the it to integrate with system - Installing fingerprint scanners Staff’s fingerprints will be stored on the database to integrate into software It checks working schedule of staff and helps Manager will know their staff be present on time or not, monitoring remote staff and the system based on it to timekeeping automatic, staff assessment 4.3 Network solution - Fingerprint scanner just use the LAN to check because fingerprint data already stored on the database of company - Because the system supports remote management so customer must use the Wi-Fi network to log in to the system and staff too 4.4 Deployment plan Phase 1: Problem recognition - We will make appointment with the Manager of FMSTYLE Shop in headquarters and end interview on same day - Identify issues that companies face and provide solutions suitable system Page IS Theories & Practices – Team Staff Management Software Phase 2: Information gathering and analysis - Collects additional data to ensure we have all information needed about company to start the development of the solution - Analysis SWOT and capabilities of company, from there given a solution suitable Phase 3: The Requirements specification - Focus on analysis the requirement of customer and description of main function of the future system; an initial architecture of the system Phase 4: The System Architecture and Design - Complete the all module of a system, plans construction the architecture and standards for the entire system, the prototypes of main components, and database - Integrated software and hardware together UI design Phase 5: The System Construction and Release - Detailed plans for the development and testing - Testing and integration of components - User documentation - Training and communication materials - Detailed plans for implementation of the release Phase 6: The system review and maintenance - Focus on the review and acceptance of a release of customer - It performs all necessary conversions and installations, transfer responsibility to user and puts a release into production and continues to provide supports and maintains when needed V SOFTWARE DESGIN SOLUTIONS 5.1 System scale Page 10 IS Theories & Practices – Team Staff Management Software FPT Wifi Internet Server Viettel IBM2 Package: F2 Bandwidth: 32 Mbps Infrastructure: GPON Package: IMB2 CPU: E5-2609 2.4GHz, 10MB LGA2011 Memory: x GB Hard Drive: x 500GB SATA 7.2Krpm 300,000 / Month 4,700,000 / Month 8.3.3 Software IMAGES NAME SPECIFICATIONS HRM Software BKAV Pro Internet Security Price (VND) 40,000,000 / Year Real-time anti-malware features Anti-spyware, behavioral-based malware remover Privacy and data protection Smart scan Smart Connection to BKAV Contact Center 299,000 / Month Page 22 IS Theories & Practices – Team Staff Management Software Windows no Activate Version: Professional no Active File size: 8.3 MB Free 8.3.4 Training More 165 Staff: 33,000,000 VND 8.3.5 Setup and maintaining Every quarter: 5,000,000 VND 8.3.6 Other For meeting, document, : 2,000,000 VND What is the total cost spent: 1,800,000 + 104,850,000 + 11,250,000 + 64,425,000 + 15,000,000 + 3,600,000 + 56,400,000 + 40,000,000 + 4,485,000 + 8,400,000 + 33,000,000 + 5,000,000 + 2,000,000 = 350,210,000 VND 8.4 Charging The total prices that customer's need pay for the system: 350,210,000 VND IX Configuration Management Configuration management is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life This document only mentions the sample to the configuration management of the stores Identifies ID1 Type PC DELL CIS - RAM 4GB - Intel® Core™ I54460 Processor Location Cashier Status Old need upgrading Inter Servicer relation ID6, ID11, ID16, ID17, Head store ID26, ID27, ID28 Page 23 IS Theories & Practices – Team Staff Management Software ID7, ID12, ID18, ID19, ID26, ID27, ID28 ID8, ID13, ID20, ID21, ID26, ID27, ID28 ID9, ID14, ID22, ID23, ID26, ID27, ID28 ID10, ID15, ID24, ID25, ID26, ID27, ID28 ID2 PC DELL Cashier Old need upgrading ID3 PC DELL Cashier Old need upgrading ID4 PC DELL Cashier Old need upgrading ID5 PC DELL Cashier Old need upgrading ID6 FINGER SCANNER Cashier New ID1 Cashier ID7 FINGER SCANNER Cashier New ID2 Cashier ID8 FINGER SCANNER Cashier New ID3 Cashier ID9 FINGER SCANNER Cashier New ID4 Cashier ID10 FINGER SCANNER Cashier New ID5 Cashier ID11 PRINTER Cashier New ID1 Cashier ID12 PRINTER Cashier New ID2 Cashier - Single Print - Print speed: 20 pages per minute - Maximum resolution of 2400x600 dpi - 1MB of memory - Prints A4, A5, Letter, Legal - USB 2.0 connection - Use TN-1010 ink, Drum DR-1010 - Each person can register 10 fingerprints, one password and card - Fingerprint capacity: 8,000 Head store Head store Head store Head store Page 24 IS Theories & Practices – Team ID13 PRINTER ID14 PRINTER ID15 PRINTER ID16 - Card capacity: 10,000 - Record capacity: 200,000 - The fingerprint sensor is the nextgeneration optical sensor to prevent scratches and abrasions - Fingerprint Algorithm VX10.0 Staff Management Software Cashier New ID3 Cashier Cashier New ID4 Cashier Cashier New ID5 Cashier CAMERA Inside Old ID1 Head store ID17 CAMERA Outside Old ID1 Head store ID18 CAMERA Inside Old ID2 Head store ID19 CAMERA Outside Old ID2 Head store ID20 CAMERA Inside Old ID3 Head store ID21 CAMERA Outside Old ID3 Head store ID22 CAMERA Inside Old ID4 Head store ID23 CAMERA Outside Old ID4 Head store ID24 CAMERA Inside Old ID5 Head store ID25 CAMERA Outside Old ID5 Head store ID26 HRM SOFTWAR E PC Dell New ID1, ID2, ID3, ID4, ID5 Manager PC Dell New ID1, ID2, ID3 ID4, ID5 Manager ID27 BKAV PRO - Temperature range: -20 - +80 - Pixel: 30w pixel, Resolution:160*120, 320*240,640*480 - Output format: JPE - Voltage: +5V - Baud rate: 115200, Current: Little that 90mA - Minimum Illumination:1 LUX - Lens: 2.8mm infrared lens - Real-time antimalware features - Anti-spyware, behavioral-based malware remover - Privacy and data protection - Smart scan - Smart Connection to BKAV Contact Center Page 25 IS Theories & Practices – Team ID28 VIETTEL CLOUD SERVER - Package: IMB2 - CPU: E5-2609 2.4GHz, 10MB LGA2011 - Memory: x GB - Hard Drive: x 500GB SATA 7.2Krpm Staff Management Software PC Dell Rent ID1, ID2, ID3 ID4, ID5 Manager Page 26 IS Theories & Practices – Team Staff Management Software SERVICE LEVEL AGREEMENT (SLA) for: FM STYLE Store by: DTU Team Development Effective Date: April 20, 2017 Version Version Date Description Author 1.0 13/03/2017 Service Level Agreement Le Quang Phuc 2.0 15/04/2017 Service Level Agreement Revised Le Quang Phuc Approval (By signing below, all Approvers agree to all terms and conditions outlined in this contract.) Approvers Role Signed Approval Date DTU Team Development Service Provider 16/04/2017 FM STYLE Store 16/04/2017 Customer Page 27 IS Theories & Practices – Team Staff Management Software TABLE OF CONTENTS I Introduction 29 II Goals & Objectives 29 III Service Agreement 29 3.1 Service Scope 29 3.2 Customer Requirements 30 3.3 Service Provider Requirements 30 3.4 Service Assumptions 30 3.5 Definitions, Acronyms, and Abbreviations 30 IV Participants 30 V Service Objectives & Measurements 31 5.1 Service Objectives 31 5.1.1 Service Hours 31 5.1.2 Service Availability 32 5.1.3 Service Reliability 32 5.1.4 Schedule Processing 32 5.1.5 Exceptional Processing & Service Performance 33 5.2 Service Objectives Ratings 33 5.3 Measurement Details 33 5.4 IT Continuity Management 34 5.4.2 5.5 Developing contingency plans 34 Financial Management 35 Page 28 IS Theories & Practices – Team I Staff Management Software Introduction This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Service Provider and Customer for the provisioning of IT services required to support and sustain the product or service This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders This Agreement does not supersede current processes and procedures unless explicitly stated herein II Goals & Objectives The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer by the Service Provider The goal of this Agreement is to obtain agreement for IT service provision between the Service Provider and Customer The objectives of this Agreement are to: Provide clear reference to service ownership, accountability, roles and/or responsibilities Present a clear, concise, and measurable description of service provision to the customer Match perceptions of expected service provision with actual service support & delivery III Service Agreement The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement 3.1 Service Scope This Agreement covers the following Services; Technology related to the management and infrastructure: Employee management software, working schedule, evaluation, Barcode Scanning Technology (fingerprint) Schedule System: online scheduling system Basic Security System (firewall, anti-virus software) Fundamental operational tool (the system software, office, accountant ) Page 29 IS Theories & Practices – Team Staff Management Software Traditional Telecommunication Channels of communication: email, phone, social networking, Internet 3.2 Customer Requirements Customer responsibilities and/or requirements in support of this Agreement include: Payment for all support costs at the agreed interval Reasonable availability of customer representative(s) when resolving a service related incident or request 3.3 Service Provider Requirements Service Provider responsibilities and/or requirements in support of this Agreement include: Meeting response times associated with service related incidents Appropriate notification to Customer for all scheduled maintenance 3.4 Service Assumptions Assumptions related to in-scope services and/or components include: Changes to services will be communicated and documented to all stakeholders 3.5 Definitions, Acronyms, and Abbreviations Define all terms, acronyms, and abbreviations used in this document DTU: Duy Tan University SLA: Service Level Agreement IT: Information Technology ISM: Information System Management A%: The real availability of system SCM: Service Continuity Management HRM: Human Resources Management IV Participants The following Service Provider and Customer will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA: Page 30 IS Theories & Practices – Team Staff Management Software IT Service Provider: DTU Team Development IT Customer(s): FM STYLE Store Stakeholder Signatories Contacts Customer (Side A) Management of FM Style store Email: SaleOnline@fmstyle.com.v _ n Phone: 099.756.9999 Provide service (Side B) Leader of DTU Development Team Email: lequangphuc36@gmail.com _ Phone: 0129.947.3727 V Responsibilities - Responsibilities for requirement - Payment for all support costs at the agreed interval - Provide all of people for side B collect requirement - Always ready to cooperate with side B - Provide all of resources if side B needs - Complete service right in contract and on time - Provide the functions of the project based on the commitments - Ensure that the system is not at risk, or that it will be remedied in time (if any) during runtime - Provide all of materials, software, and training rate for system Service Objectives & Measurements Effective support of in-scope services is a result of maintaining consistent service levels The following sections provide relevant details on service availability, monitoring of in-scope services and related components 5.1 Service Objectives 5.1.1 Service Hours Identification of functions must be available during the day - Working schedule - Time keeping - Evaluation Quantify the length of reasonable run of system Page 31 IS Theories & Practices – Team Staff Management Software - Based on the opening and closing time of the store, 14 hours / day - When the service runs perfectly, on the last day of each quarter, during periods when the service is not running, the system will be maintained - If errors occur during system use, the maintenance team commits maximum repairs within hours If more than hours will compensate the customer according to the rules stated in the contract - In a year, the system will not downtime more than times If downtime exceeds times will compensate the customer according to the rules stated in the contract 5.1.2 Service Availability - Availability is defined as the ability of an end user to access and execute any of the included application functions from a functioning workstation and live network connection For an application to be available, all of its supporting systems must be operational - Availability is measured from the customer’s point of view and is recorded in the SLA The real availability of system in a year: 99,30 % - Coverage parameters specific to the service(s) covered in this Agreement are as follows: Telephone support: 9:00 A.M to 5:00 P.M Monday – Friday Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service Email support: Monitored 9:00 A.M to 5:00 P.M Monday – Friday Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day Onsite assistance guaranteed within 72 hours during the business week 5.1.3 Service Reliability DTU Team Development believes in giving our customers the best service possible So, we provide your business with a financially backed 99.30% uptime service level agreement for all our services A 99.30% uptime SLA means that you should expect less than 35 hours of downtime over the course of a year And, if we should fail to deliver, we’ll compensate you for it 5.1.4 Schedule Processing Application Level Hours Availability Off-Hours Availability Schedule Down-time Contract Page 32 IS Theories & Practices – Team Business Hours Important (Working Schedule, Timekeeping, Evaluation) Supportive Staff Management Software Monday – Sunday 8:00 A.M – 10:00 P.M Monday – Sunday 8:00 A.M – 10:00 P.M Monday – Sunday 10:01 PM – 7:59 AM Monday – Sunday 10:01 PM – 7:59 AM - Add Staff: During recruitment Usually at the beginning of month - Delete Staff: Unstable Usually at the end of month - Payroll: The end of month The remaining time Phone: 099.756.9999 - The last day of each quarter - times in year Phone: 0129.947.3727 5.1.5 Exceptional Processing & Service Performance Type Important Application Supportive Application 5.2 Measurement Availability exceeds 99.3% every day in a month period Availability falls below 99.3% for more than days of the month during regular business hours Availability falls below 99.3% for more than days of the month during regular business hours Reward Penalty 10% of NA monthly fees NA 10% of monthly fees NA 5% of monthly fees Service Objectives Ratings The goal of the service is to understand and fully analyze customer requirements The hardware and software description is clear, but the network is not clear In general, the project captures the needs of customers, but the availability of the system is not high, it is difficult to compete with other competitors in the market 5.3 Measurement Details The real availability of system in a year: 99,30 % Page 33 IS Theories & Practices – Team Staff Management Software 5.4 IT Continuity Management 5.4.1 IT SCM Plans IT SCM needs to create a series of documents, including: A risk prevention plan, an emergency management plan, a recovery plan Risk Prevention Plan: Distributed data storage; back-up electricity power supply systems; data back-up policies; duplication of critical systems; passive security systems Emergency Management Plan: - Evaluating the impact of the contingency on the IT infrastructure - Assigning emergency roles to IT service personnel - Informing users and customers of a serious interruption or service degradation - Procedures for contact and collaboration with the suppliers concerned - Protocols for putting the relevant recovery plan into action Recovery Plan: - Assigning personal and resources - Alternative hardware facilities - Security plans guaranteeing the integrity of the data - Data recovery procedures - Cooperation agreements with other organizations - Protocols for informing customers 5.4.2 Developing contingency plans Name of Functions Support Services Add & Delete Staff Working Schedule Timekeeping Adding new employee information or deleting old employee information is essential but not important to other functions We recommend using the Microsoft Excel spreadsheet to store new employee information during downtime, the system after fixed will be automatically synchronized with spreadsheet Working schedule will be backed up daily so the downtime will not affect it However, if your employees register a working time at that time, it will be a big problem We will provide a similar feature running in parallel at this time to replace it in case of an emergency This function must be available daily If this function is downtime, we will provide a similar feature running in parallel at this time immediately to replace it in case of an emergency Staff will enter staff code into backup system instead of fingerprint check-in Printing a code on staff card and using it for check-in is another way Page 34 IS Theories & Practices – Team Evaluation Payroll 5.5 Staff Management Software This function must be available daily If this function is downtime, we will provide a similar feature running in parallel at this time immediately to replace it in case of an emergency The backup system will be based on check-in time and rating them Automatic payroll function is not prioritized as other functions However, this function be downtime at the end of the month will be a big problem We will provide a similar feature running in parallel at this time to replace it in case of an emergency If the manager wants to use the Microsoft Excel spreadsheet, the system after fixed will be automatically synchronized with spreadsheet Financial Management To be able to manage staff, FM STYLE need more: Install software included: HRM Software / initialize the first year / 10 users, 15% maintenance fee of the contract value; BKAV Pro Internet Security; Windows 7.0 no activate: 44,485,000 VND Installation hardware included: Printer; Finger Scanner; RAM 4GB and Intel® Core™ I54460 Processor: 182,325,000 VND Rent a Viettel IDC Server and Viettel Cloud Server: 64,800,000 VND / Year Building the LAN network: 15,000,000 VND Internet package F2 45mb of FPT Telecom: 3,600,000 VND / Year Training for more 165 employees: 33,000,000 VND Other costs (Setup and Maintaining, meeting, cable,…): 7,000,000 VND - Total: 350,210,000 VND Page 35 IS Theories & Practices – Team Staff Management Software REFERENCE [1] Information System Theories & Practices – M.Sc Nguyen Thi Thanh Tam, Duy Tan University [2] HRM software: http://www.softwareadvice.com/hr/ [3] pipeline.vn/tu-van (n.d.) Retrieved from https://pipeline.vn/tu-van/4-van-de-ve-bao-matdu-lieu [4] Uptime and downtime with SLA: https://uptime.is/ [5] FM STYLE Store e-commerce analysis: http://123doc.org//document/2763938-phan-tichthuong-mai-dien-tu-o-fmstyle.htm [6] Information about FM STYLE Store: http://www.fmstyle.com.vn [7] SLA Format: http://www.slatemplate.com/ServiceLevelAgreementTemplate.pdf [8] What is SLAs: https://en.wikipedia.org/wiki/Service-level_agreement [9] Outsourced Support Service Level Agreement Template: http://www.fin.gov.nt.ca/formsand-documents/documents/outsourced-support-service-level-agreement-template [10] Finger scanning system: http://www.thietbichamcong.com.vn/May-cham-cong-van-tayWise-eye-WSE-9090-moi.html [11] Viettel Telecom Hosting / Server: https://viettelidc.com.vn/cho-thue-may-chu/ [12] Internet package: http://fpttelecom.com.vn/bao-gia-adsl-fpt/ Page 36