Strengthening the partnership of university and enterprises in Ha Noi, Viet Nam The case of university of labor and social affairs

STRENGTHENING THE PARTNERSHIP OF UNIVERSITY AND ENTERPRISES IN HANOI, VIETNAM: THE CASE OF UNIVERSITY OF LABOR AND SOCIAL AFFAIRS _ A DISSERTATION Presented to the Faculty of the Graduate School Southern Luzon State University, Lucban, Quezon, Philippines in Collaboration with Thai Nguyen University, Socialist Republic of Vietnam _ In Partial Fulfillment of the Requirements for the Degree Doctor of Business Administration _ By NGUYEN XUAN HUONG (RICARDO) December 2013 i APPROVAL SHEET The Dissertation of NGUYEN XUAN HUONG entitled STRENGTHENING THE PARTNERSHIP OF UNIVERSITY AND ENTERPRISES IN HANOI, VIETNAM: THE CASE OF UNIVERSITY OF LABOR AND SOCIAL AFFAIRS Submitted in Partial Fulfilment of the Requirements for the Degree DOCTOR OF BUSINESS ADMINISTRATION A program offered by Southern Luzon State University, Republic of the Philippines in collaboration with Thai Nguyen University, Socialist Republic of Vietnam has been approved by Oral Examination Committee JOANNA PAULA A ELLAGA, DBA Expert NELLY I MENDOZA, DBA Expert EDWIN P BERNAL, DBA Expert ALICE T VALERIO, DBA External Panel MELCHOR MELO O PLACINO, PhD Chairman Endorsed by: Recommended by: CECILIA N GASCON, PhD Adviser APOLONIA A ESPINOSA, PhD Dean Accepted in Partial Fulfilment of the Requirements for the Degree Doctor of Business Administration _ Date WALBERTO A MACARAAN, EdD Vice President for Academic Affairs ii CERTIFICATE OF ORIGINALITY iii ACKNOWLEDGMENT In order to complete this dissertation, I needed help from many people Their help provided great contribution to my work I am deeply indebted to all of them First, I wish to thank Dr Cecilia N Gascon, my advisor Without her very useful help and advice I would not be able to finish my work Her very high requirements have encouraged me to try my best I also want to thank all my professors and the staff of the SOUTHERN LUZON STATE UNIVERSITY and THAI NGUYEN UNIVERSITY for their interesting lectures, which provided me the necessary knowledge to write this dissertation, as well as to work for my future In order to have a good dissertation with scientific quality and practical significance, I needed to collect some information from employers and graduates Without their very useful ideas and information, my dissertation cannot be completed I want to give my sincere thanks to them for their valuable cooperation and kind help I would like to thank all commentators who provided valuable comments to improve my dissertation I wish to express my special thanks from bottom of my heart to honor my dear departed parents who brought me into this world and raised me Also, I am indebted to all the members of my family, who kept encouraging and providing me favorable conditions when I was taking this course I am grateful to all my classmates and my friends who helped me collect materials in the preparation of the dissertation Their assistance helped me to save my limited time to focus on writing iv Lastly, I am indebted to many other people, especially the writers of useful materials in books, internet, and newspapers NGUYEN XUAN HUONG - RICARDO v DEDICATION In order to complete this dissertation, I needed help and supports from many people Their supports provided great contribution to my work I am deeply indebted to all of them I wish to express my special thanks from bottom of my heart to honor my dear departed parents who brought me into this world and raised me Also, I am indebted to all the members of my family, who kept encouraging and providing me favorable conditions when I was taking this course I am grateful to all my classmates and my friends who helped me collect materials in the preparation of the dissertation They also encourage me when I faced difficulties Their assistance helped me to save my limited time to focus on writing NGUYEN XUAN HUONG - RICARDO vi TABLE OF CONTENTS PAGE TITLE PAGE ……………………………………………………………… I APPROVAL SHEET ……………………………………………………… Ii CERTIFICATE OF ORIGINALITY ……………………………………… iii ACKNOWLEDGEMENT ………………………………………………… iv DEDICATION ……………………………………………………………… vi TABLE OF CONTENTS ………………………………………………… vii LIST OF TABLES ………………………………………………………… ix LIST OF FIGURES ……………………………………………………… x LIST OF APPENDICES ………………………………………………… xi ABBREVIATIONS ………………………………………………………… xii ABSTRACT ………………………………………………………………… xiii CHAPTER I II III INTRODUCTION Introduction ………………………………………………… Background of the Study ………………………………… Statement of the Problem ………………………………… Research Questions ….…………………………………… Research Objectives ……………………………………… 10 Hypothesis of the Study …………………………………… 11 Significance of the Study ………………………………… 11 Scope and Limitations of the Study ……………………… 12 Definition of Terms ………………………………………… 13 REVIEW OF LITERATURE AND STUDIES Related Literature and Studies ………….…… ………… 18 Theoretical Framework ……………… ………………… 20 Conceptual Framework …………………………………… 36 METHODOLOGY Research Design …………………………………………… vii 42 Population and Sampling Design ……………… ……… 43 Research Instrument ……………………………… ….… 44 Data Gathering Procedure ……………… .…….…… 32 RESULTS AND DISCUSSIONS ………………………… 35 Profile of ULSA …………………………………………… 48 Policy Relating to University - Enterprise Partnership … 50 ` Data Analysis and Interpretation ………………………… 51 V SUMMARY OF FINDINGS, CONCLUSION AND IV RECOMMENDATION Summary of Findings ……………………………………… 77 Conclusions ………………………………………………… 80 Recommendations ………………………………………… 82 BIBLIOGRAPHY ………………………………………………………… 91 APPENDICES …………………………………………………………… 96 CURRICULUM VITAE …………………………………………………… 124 viii LIST OF TABLES TABLE PAGE Kinds of Enterprises 14 Types of CRM 32 Population and Sample of the Study 44 General Information of Surveyed Leaders and Enterprises 52 General Information of Graduates 53 Reasons for Not-Employing Bachelor’s Degree Graduate from ULSA 57 Activities that Enterprises have Cooperated with Universities 64 Activities that Enterprises will be willing to Cooperate with ULSA 66 Solutions to Ensure Harmonious Benefits for Enterprises 71 ix LIST OF FIGURES FIGURE PAGE The Triple Task of the University 27 Triple Helix Model 29 QCi model of CRM 33 The CRM value chain 34 Payne’s Five-process Model of CRM 35 The Gartner Competency Model of CRM 36 University-Enterprise Relationship 38 Conceptual Framework 40 Job Characteristics of Graduates 54 10 Working Weaknesses of Bachelor’s Graduates from ULSA 59 11 Solutions to Acknowledge the Contribution of Enterprises 74 12 Cooperating Framework for ULSA` 83 x 111 Table Activities that enterprises can be able to cooperate with universities Activities Cooperate in training Give comments or participate in designing curricula Admit students to fulfill their final (long-time) practical course Admit students to fulfill their regular (short-time) practical courses (Leader of enterprise) Share practical information and vocational guidance to students (Leader of enterprise) Give lectures, supervise and give marks to students final theses/ designs Sign contract with universities to provide short-time training courses in technology, manage, etc to your staffs Give machineries, facilities to universities Give scholarships to students Place orders to employ graduated students Cooperate in services Sign contract with universities to evaluate your production Sign contract with universities to introduce, mediate new technology to your enterprise Sign contract with universities to provide consultants about technology and management Sell enterprises' researching results (machines, softwares, etc.) to universities Scale of enterprises Overall Large Medium Small No % No % No % No % 87 74.36 20 76.92 32 72.73 35 74.47 112 95.73 25 96.15 43 97.73 44 93.62 98 83.76 21 80.77 36 81.82 41 87.23 113 96.58 26 100.00 42 95.45 45 95.74 98 83.76 20 76.92 38 86.36 40 85.11 98 83.76 21 80.77 36 81.82 41 87.23 24 20.51 34.62 14 31.82 2.13 25 21.37 10 38.46 14 31.82 2.13 81 69.23 17 65.38 31 70.45 33 70.21 53 45.30 15 57.69 19 43.18 19 40.43 27 23.08 26.92 13 29.55 14.89 88 75.21 21 80.77 34 77.27 33 70.21 10 8.55 26.92 4.55 2.13 112 Table Activities that enterprises can be able to cooperate with universities (Continuation) Activities Cooperate in research University and enterprise mutually participate in or contribute resources to fulfill research projects Sign contract with universities to undertake research projects (for enterprise) (Enterprise) Provide supports for researching activities of universities University and enterprise mutually participate in scientific-technological forums, clubs Scale of enterprises Overall Large Medium Small No % No % No % No % 28 23.93 23.08 15 34.09 14.89 78 66.67 17 65.38 30 68.18 31 65.96 60 51.28 18 69.23 21 47.73 21 44.68 69 58.97 19 73.08 25 56.82 25 53.19 113 Table Activities that enterprises ever cooperated with universities Activities Cooperate in training Give comments or participate in designing curricula Admit students to fulfill their final (long-time) practical course Admit students to fulfill their regular (short-time) practical courses (Leader of enterprise) Share practical information and vocational guidance to students (Leader of enterprise) Give lectures, supervise and give marks to students final theses/ designs Sign contract with universities to provide short-time training courses in technology, manage, etc to your staffs Give machineries, facilities to universities Give scholarships to students Place orders to employ graduated students Cooperate in services Sign contract with universities to evaluate your production Sign contract with universities to introduce, mediate new technology to your enterprise Sign contract with universities to provide consultants about technology and management Sell enterprises' researching results (machines, softwares, etc.) to universities Cooperate in research University and enterprise mutually participate in or contribute resources to fulfill research projects Sign contract with universities to undertake research projects (for enterprise) (Enterprise) Provide supports for researching activities of universities University and enterprise mutually participate in scientifictechnological forums, clubs Scale of enterprises Overall Large Medium Small No % No % No % No % 52 44.44 12 46.15 17 38.64 23 48.94 98 83.76 21 80.77 38 86.36 39 82.98 55 47.01 34.62 23 52.27 23 48.94 33 28.21 19.23 19 43.18 19.15 36 30.77 34.62 15 34.09 12 25.53 49 41.88 30.77 23 52.27 18 38.30 5.98 3.85 11.36 2.13 14 11.97 23.08 18.18 0.00 48 41.03 34.62 21 47.73 18 38.30 52 44.44 15 57.69 19 43.18 18 38.30 26 22.22 23.08 13 29.55 14.89 87 74.36 21 80.77 34 77.27 32 68.09 10 8.55 26.92 4.55 2.13 25 21.37 19.23 13 29.55 14.89 76 64.96 17 65.38 29 65.91 30 63.83 58 49.57 18 69.23 19 43.18 21 44.68 65 55.56 18 69.23 22 50.00 25 53.19 114 Table Activities that enterprises will be willing to cooperate with ULSA if having appropriate mechanism/ policy Activities Cooperate in training Give comments or participate in designing curricula Admit students to fulfill their final (long-time) practical course Admit students to fulfill their regular (short-time) practical courses (Leader of enterprise) Share practical information and vocational guidance to students (Leader of enterprise) Give lectures, supervise and give marks to students final theses/ designs Sign contract with universities to provide short-time training courses in technology, manage, etc to your staffs Give machineries, facilities to universities Give scholarships to students Place orders to employ graduated students Cooperate in services Sign contract with universities to evaluate your production Sign contract with universities to introduce, mediate new technology to your enterprise Sign contract with universities to provide consultants about technology and management Sell enterprises' researching results (machines, softwares, etc.) to universities Cooperate in research University and enterprise mutually participate in or contribute resources to fulfill research projects Sign contract with universities to undertake research projects (for enterprise) (Enterprise) Provide supports for researching activities of universities University and enterprise mutually participate in scientifictechnological forums, clubs Scale of enterprises Overall Large Medium Small No % No % No % No % 98 83.76 21 80.77 35 79.55 42 89.36 115 98.29 25 96.15 44 100.00 46 97.87 107 91.45 23 88.46 39 88.64 45 95.74 108 92.31 25 96.15 40 90.91 43 91.49 89 76.07 17 65.38 36 81.82 36 76.60 88 75.21 18 69.23 37 84.09 33 70.21 22 18.80 23.08 15 34.09 2.13 23 19.66 10 38.46 13 29.55 0.00 78 66.67 17 65.38 31 70.45 30 63.83 55 47.01 15 57.69 21 47.73 19 40.43 28 23.93 26.92 14 31.82 14.89 77 65.81 20 76.92 29 65.91 28 59.57 12 10.26 26.92 9.09 2.13 27 23.08 23.08 15 34.09 12.77 73 62.39 16 61.54 29 65.91 28 59.57 56 47.86 15 57.69 20 45.45 21 44.68 63 53.85 19 73.08 23 52.27 21 44.68 115 Table Opinions of leaders of enterprises about solutions/ activities should ULSA realize in order to create and strengthen the cooperation with enterprises Solutions/ Activities Overall Scale of enterprises Large Medium Small No % No % No % No Ensure harmonious benefits for enterprises in such a way that can create an “equal and mutually beneficial” cooperation Pay for activities that enterprises “help” ULSA, such as supervision at 53 45.30 16 61.54 18 40.91 19 work or costs involved in practical activities of students, etc Give adequate payments when leaders of enterprises give lectures at 88 75.21 23 88.46 34 77.27 31 the university Contribute facilities for activities of 6.84 19.23 4.55 students in enterprises Contribute to or participate in sporting, cultural activities in 88 75.21 18 69.23 31 70.45 39 enterprises Provide free consultancies or remission of charge for some cooperating activities undertaken by the university (for enterprises) in “exchange for” those activities that 94 80.34 20 76.92 35 79.55 39 enterprises provide free of charge for the university, such as practice at work by students or leaders of enterprises share information about labour markets Update and provide free of charge (mainly by Internet) legal documents 97 82.91 20 76.92 39 88.64 38 relating to enterprise Buy products of enterprises; allow free advertisement of enterprises in the website of the university; allow 101 86.32 23 88.46 38 86.36 40 enterprises to place panels at the university Acknowledge the cooperation from enterprises Make a list of cooperating enterprises 103 88.03 and upload to the website Write articles (in the website or the journal of the university) about 92 78.63 important cooperating events Send back to enterprise those textbooks, curriculums, etc that they 69 58.97 made comments on Send card, flower, appreciation letter or delegate to enterprises in their important occasions, such as 96 82.05 establishing date, Tet holiday, birthday of leaders of enterprises Supplementary activities Send information about the university to enterprises Sign commitments/ agreements to make long-term cooperation with enterprises % 40.43 65.96 2.13 82.98 82.98 80.85 85.11 21 80.77 42 95.45 40 85.11 17 65.38 35 79.55 40 85.11 17 65.38 25 56.82 27 57.45 19 73.08 37 84.09 40 85.11 93 79.49 14 53.85 37 84.09 42 89.36 76 64.96 17 65.38 30 68.18 29 61.70 116 Appendix SURVEYED RESULTS OF GRADUATED STUDENTS Table General information of graduates No % 48 47 52 32.65 31.97 35.37 50 97 34.01 65.99 Studying fields Social insurance Accounting Human resource management Gender Male Female Table Current job situation of graduates Job situation Studying fields Having job Unemployed No % No % Social insurance 48 100.00 0.00 Accounting 39 82.98 17.02 Human resource management 52 100.00 0.00 Overall 139 94.56 5.44 No % Table Reasons for being unemployed Reasons Enterprises (employers) have no demand to employ bachelors in your training field Enterprises (employers) not want to employ bachelors graduated from the University of Labour and Social affairs (ULSA) be cause the university has low reputation You applied but were not employed because your trained knowledge and skills were not fit for jobs You were employed but then were fired because your trained knowledge and skills were not fit for jobs Enterprises (employers) have demand to employ bachelors in your training field but you not want to work because of low salary You were employed but then gave up old job because of low salary for finding a better-payment job 62.50 75.00 87.50 75.00 75.00 62.50 117 Table Characteristics of jobs of graduates Fields of Study Characteristics of job Fit with Close to Not related to training field training field training field No % No % No % Social insurance 32 66.67 14 29.17 4.17 Accounting Human resource management Overall 26 66.67 20.51 12.82 33 63.46 15 28.85 7.69 91 65.47 37 26.62 11 7.91 Table Type of enterprises that graduates work for Fields of Study State-owned No Social insurance Accounting Human resource management Overall 13 15 18 46 % 37.14 39.47 36.00 37.40 Type of enterprises Non-stateowned Foreign-invested (exclusive of (FDI) FDI) No % No % 19 19 27 65 54.29 50.00 54.00 52.85 12 8.57 10.53 10.00 9.76 Table Scale of enterprises that graduated students work for Scale of enterprises Studying fields Large scale No % Medium scale No Small scale % No % Social insurance 14.29 21 60.00 25.71 Accounting Human resource management 21.05 21 55.26 23.68 18.00 32 64.00 18.00 Overall 22 17.89 74 60.16 27 21.95 118 Table Duration that graduated students found the first job Training field Overall Duration Social insurance Accounting Human resource management No % No % No % No % Less than month From to less than months From to less than months From to less than months From months to year 18 12.24 12.50 10.64 13.46 74 50.34 23 47.92 26 55.32 25 48.08 37 25.17 13 27.08 11 23.40 13 25.00 6.12 8.33 4.26 5.77 2.72 2.08 2.13 3.85 More than year 2.72 2.08 2.13 3.85 Have never got a job 0.68 0.00 2.13 0.00 Table Number of organizations/ enterprises that graduated students have worked for since graduation Training field No of organizations Overall Social insurance Accounting Human resource management No % No % No % No % 121 82.31 39 81.25 44 93.62 38 73.08 23 15.65 14.58 4.26 14 26.92 or more 1.36 4.17 0.00 0.00 Have never got a job 0.68 0.00 2.13 0.00 119 Table Reasons that graduated students changed their jobs Training field Overall Reasons Students were fired because trained knowledge and skills were not fit for jobs Previous job(s) did not fit with training field so that student gave up in order to find another one that fit with training field Previous job(s) brought low salary so that students gave up in order to find a betterpayment job Other reasons Social insurance Accounting Human resource management No % No % No % No % 20.00 44.44 0.00 7.14 16 64.00 66.67 100.00 57.14 24.00 22.22 0.00 28.57 4.00 0.00 0.00 7.14 Table 10 Working weaknesses of graduated students Training field Weaknesses Lack of practical knowledge and skills needed for their jobs Lack of theoretical knowledge needed for their jobs Lack of supplemental knowledge and skills, such as team-working or making document, needed for their jobs Low ability in using computer and softwares needed for their jobs Low ability in using foreign languages for their jobs Low ability in self-control, independent, and creative working Overall Social insurance Accounting Human resource management No % No % No % No % 135 92.47 43 89.58 43 93.48 49 94.23 14 9.59 6.25 8.70 13.46 30 20.55 18.75 17.39 13 25.00 14 9.59 6.25 8.70 13.46 141 96.58 46 95.83 45 97.83 50 96.15 47 32.19 12 25.00 16 34.78 19 36.54 120 Table 11 Opinions of graduated students about how training curricula and teaching methods of ULSA need to be renovated inn order to make trained knowledge and skills more fit for their jobs in the reality Training field Overall Promote the participation of employers in giving comments or designing curricula Set up a net/ forum of former (graduated) students for collecting information of labour markets and comments on training curricula Undertake more practical activities at enterprises for students Promote the participation of employers in giving lectures, sharing information/ experience, supervision, and giving marks to final theses/ designs Renovate teaching, evaluating methods in such a way that promotes self-control, creativeness of students in order to give opportunities for students to exercise and accumulate needed “supplemental” skills Promote the participation of students in services, consultancies, etc that the university provides to enterprises Others Social insurance Accounting Human resource management No % No % No % No % 138 93.88 46 95.83 43 91.49 49 94.23 140 95.24 46 95.83 45 95.74 49 94.23 138 93.88 46 95.83 43 91.49 49 94.23 142 96.60 46 95.83 46 97.87 50 96.15 140 95.24 45 93.75 45 95.74 50 96.15 147 100.00 48 100.00 47 100.00 52 100.00 3.40 4.17 2.13 3.85 121 Table 12 Opinions of graduated students about activities in the university – enterprise cooperation that ULSA choose to implement Training field Overall Activities Cooperate in training Promote the participation of employers in giving comments or designing curricula Create a permanent relationship with some enterprises for sending students to practice there Create a permanent relationship with some leaders of enterprises in order to encourage them in giving lectures, sharing information/ experience, supervision, and giving marks to final theses/ designs (The university) Provide shorttime training courses in technology, management, etc for enterprises Create a permanent relationship with some enterprises for attracting supports in machines, facilities, or scholarships Cooperate in services (The university) participate in evaluating the production, management systems of enterprises (The university) participate in introducing, mediating new technology to enterprises (The university) participate in providing consultants about technology and management to enterprises (The university) buy researching results (machines, softwares, etc.) of enterprises Cooperate in research University and enterprises mutually participate in or contribute resources to fulfill research projects (The university) sign contract to undertake research projects for enterprise) University and enterprise mutually participate in scientifictechnological forums, clubs Social insurance Accounting Human resource management No % No % No % No % 139 94.56 46 95.83 45 95.74 48 92.31 147 100.00 48 100.00 47 100.00 52 100.00 147 100.00 48 100.00 47 100.00 52 100.00 118 80.27 39 81.25 37 78.72 42 80.77 147 100.00 48 100.00 47 100.00 52 100.00 59 40.14 18 37.50 20 42.55 21 40.38 107 72.79 35 72.92 35 74.47 37 71.15 129 87.76 42 87.50 42 89.36 45 86.54 5.44 4.17 4.26 7.69 110 74.83 37 77.08 35 74.47 38 73.08 147 100.00 48 100.00 47 100.00 52 100.00 81 55.10 28 58.33 26 55.32 27 51.92 122 Table 13 Opinions of graduated students about solutions/ activities should ULSA realize in order to create and strengthen the cooperation with enterprises Training field Human resource management No % No % No % No % Ensure harmonious benefits for enterprises in such a way that can create an “equal and mutually beneficial” cooperation Pay for activities that enterprises “help” ULSA, such as supervision at work or costs involved in practical activities of students, etc 14 9.52 6.25 12.77 9.62 Give adequate payments when leaders of enterprises give lectures at the university 133 90.48 45 93.75 41 87.23 47 90.38 Contribute facilities for activities of students in enterprises 20 13.61 8.33 19.15 13.46 Contribute to or participate in sporting, cultural activities in enterprises 107 72.79 34 70.83 34 72.34 39 75.00 Provide free consultancies or remission of charge for some cooperating activities undertaken by the university (for enterprises) in “exchange for” those activities that enterprises provide free of charge for the university, such as practice at work by students or leaders of enterprises share information about labour markets 128 87.07 41 85.42 41 87.23 46 88.46 Update and provide free of charge (mainly by Internet) legal documents relating to enterprise 80 54.42 27 56.25 24 51.06 29 55.77 Buy products of enterprises; allow free advertisement of enterprises in the website of the university; allow enterprises to place panels at the university 0.00 0.00 0.00 0.00 Solutions/ Activities Overall Social insurance Accounting 123 Table 13 Opinions of graduated students about solutions/ activities should ULSA realize in order to create and strengthen the cooperation with enterprises (Continuation) Training field Solutions/ Activities Overall No % Social insurance No Acknowledge the cooperation from enterprises Make a list of cooperating enterprises and upload to the website 147 100.00 48 Write articles (in the website or the journal of the university) about important cooperating events 147 100.00 48 Send back to enterprise those textbooks, curriculums, etc that they made comments on 143 97.28 47 Send card, flower, thanking letter or delegate to enterprises in their important occasions, such as establishing date, Tet holiday, birthday of leaders of enterprises 143 97.28 47 Supplementary activities Send information about the university to enterprises 137 93.20 46 Sign commitments/ agreements to make longterm cooperation with enterprises 135 91.84 43 % Accounting No % Human resource management No % 100.00 47 100.00 52 100.00 100.00 47 100.00 52 100.00 97.92 46 97.87 50 96.15 97.92 46 97.87 50 96.15 95.83 43 91.49 48 92.31 89.58 44 93.62 48 92.31 124 CURRICULUM VITAE I Personal Information Name: Ricardo (Nguyen Xuan Huong) Sex: Male Date of birthday: 27/3/1972 Birthplace: Thai Nguyen City, Vietnam Father: Nguyen Ngoc Sinh (Passed away) Mother: Nguyen Thi Thin (Passed away) Wife: Ha Thi Hong Ngan Date of birthday: 06/12/1977 Son: Nguyen Ha Duong Date of birthday: 23/11/2005 Daughter: Nguyen Ha Phuong Chi Date of birthday: 10/02/2010 II Educational Qualification • 2003: MA in Development Economics, Dutch Project (National Economics University) • 1995: BA in English, Ha Noi University of Foreign languages • BA in Marketing, Ha Noi National Economics University III Civil service, eligibility and Government (None) IV Experiences Year employed: 2003 Employer: University of Labour and Social Affairs (ULSA) – MOLISA Address: Trung Hoa Ward, Cau Giay District, Hanoi City, Vietnam Current Position: Head of Scientific Department 125 Year employed: 1993 Employer: Bac Thai metal company Address: Tan Lap Ward, Thai Nguyen City, Thai Nguyen Province, Vietnam Position: Clerk ... SHEET The Dissertation of NGUYEN XUAN HUONG entitled STRENGTHENING THE PARTNERSHIP OF UNIVERSITY AND ENTERPRISES IN HANOI, VIETNAM: THE CASE OF UNIVERSITY OF LABOR AND SOCIAL AFFAIRS Submitted in. .. employers, the researcher chose the topic ? ?Strengthening the Partnership of University and Enterprises in Ha Noi, Viet Nam: The Case of ULSA” The researcher hopes that the results of this study... by the Minister of Education and Training of Vietnam (MOET), training quality of a university is defined as gaining objectives set by the university, meeting objectives of university training