English For Starter 10 commercial SB

Students’ Book ‫ﻡ‬٢٠١٥-٢٠١٤ Vocational Stream Commercial Grade 10 Students’ Book ‫ﻡ‬٢٠١٥
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ﻟﻠﻄﺒﺎﻋﺔ‬ Contents Unit Title Functions of Management Management Concepts 10 Appointments 15 Money and Banking 20 Culture and Values Friendship 25 Bank Accounts 26 Customer Service and Loans 31 Office Equipment 36 Satellites 41 Culture and Values Children’s Rights 46 Friendship 47 10 Account Books 52 11 An Electronic Office 57 12 Success in Life 62 Culture and Values Volunteerism and the Red Crescent 67 Review Correspondence Page 68 76 Scope and Sequence UNIT Functions of Management (pp 5-9) Management Concepts (pp 10-14) Appointments (pp 15-19) LANGUAGE Language Functions: greeting; introducing; identifying people; describing arithmetical calculations; checking spelling Vocabulary: personal data; numbers 0-50; phone numbers; simple arithmetical operations; names and titles Grammar: yes/no questions with be; questions with what and who Language Functions: comparing management and leadership traits; identifying different styles of management Vocabulary: time prepositions; days; months; ordinal numbers Grammar: Present continuous tense; possessive ’s Language Functions: describing future arrangements; times and dates Vocabulary: management activities Grammar: present continuous for future arrangements UNIT LANGUAGE Money and Banking Language Functions: asking for repetitions; talking about money (pp 20-24) Vocabulary: formal words/phrases for banking; compound nouns Grammar: imperatives; articles Language Functions: asking for explanations; Bank Accounts explaining and rephrasing (pp 26-30) Vocabulary: verbs for banking; compound nouns Grammar: present simple Language Functions: phoning a switchboard Customer Service and stating the purpose of your call; working at and Loans a switchboard (pp 31-35) Vocabulary: banking services to commerce; telephone language Grammar: the two present tenses NEW SKILLS writing a short paragraph; scanning rows and columns in tables; listening for information spelling rules; punctuation (apostrophes) choosing appropriate forms of communication; addressing envelopes; reading and writing emails; email addresses NEW SKILLS listening for detail scanning columns and rows to extract numerical data quickly writing to a bank; requesting credit; using appropriate language; pronunciation: word stress Scope and Sequence UNIT Office Equipment (pp 36-40) Satellites (pp 41-45) Friendship (pp 47-51) UNIT 10 Account Books (pp 52-56) 11 An Electronic Office (pp 57-61) 12 Success in Life (pp 62-66) LANGUAGE Language Functions: asking about and describing quantities; needs and wants; asking for clarification Vocabulary: stationery and related unit nouns Grammar: countable / uncountable nouns; have got Language Functions: expressing similarity; comparison and degree of difference Vocabulary: radio components; adverbs; conjunctions Grammar: comparatives with than; as … as; adverbs of degree: far / slightly greater than; relative clauses: in which; from where Language Functions: Greeting colleagues; offers; invitations and responses; orders in a restaurant Vocabulary: containers; food; more unit nouns Grammar: countable / uncountable food nouns; would you like + noun or infinitive; the pronoun one NEW SKILLS listening and making a list; spelling; understanding and completing order forms LANGUAGE Language Functions: talking about the responsibilities of an accountant Vocabulary: past time expressions Grammar: past tense of be Language Functions: Comparing objects; specifications and dimensions; advantages and disadvantages Vocabulary: past time expressions; basic computer vocabulary; adjectives and their opposites Grammar: comparative adjectives: adj + infinitive Language Functions: describing abilities; classifying and defining Vocabulary: work skills and attributes; classification words Grammar: comparative adjectives: adj + infinitive; relative clauses (defining) NEW SKILLS listening for information; reading a newspaper article phoning to apply for a job; note-making; relating verbs, agent and concept nouns; job advertisement understanding a menu; reading formal and informal invitations; writing an invitation reading a newspaper article; listening and taking notes correcting punctuation in emails All the names, characters and companies mentioned in the book are imaginary Functions of A Quick silent reading Management Read the text quickly Choose True or False TST* is a British company True/False These six people work in Damascus True/False They all know some English True/False e is ny Its head officIts pa m co an ri Sy a TST is the name Tofhas a sister company in Londone are in Damascus TS and it is a British company Her name is TST UK, le in TST Damascus some of the peop Ali Al-Mathiab rector Job: Managing Di di au as M abic El Ar a : lw ge Sa First langua English, st s: ni ge io pt ua ce nd lang Job: Re co Se ic ab First language: Ar: English French Second language Huda Kassem Job: Secretary Arabic Simon B ficer First language: : English Job: Training OfEn h is gl Second language First language: s: French, Second language Italian Omar Al-Kindi ant Job: Sales AssistAr abic Andy W : First language : English er fic Of l ca ni ch ge Te ua Job: Second lang glish First language: En: French Second language TST *Technical Syria Technostructure: a company in which a group of experts direct the workings of industries B Reading Read the information in A again and answer the questions Is TST UK in London? Is Mr Al-Mathiab the Managing Director of TST? What is his first name? Is English his first language? Who is the Receptionist? What is her second language? Is Huda a Manager? What is her surname? Who speaks French and Italian? 10 What is his job? C Listening Have conversations like Exercise with the people at TST Ask other students about their surnames and how to spell them E Names and titles Titles Mr + surname Mrs or Ms + surname Miss or Ms + surname Say the title + surname for these people Huda Kassem (She is not married.) Salwa Al Masaudi (She is married.) Ali Al-Mathiab (He is married.) Omar Al-Kindi (He is not married.) Andy Whitington (I don’t know.) Ask and answer about the people at TST Simon B Andy W Work in pairs Practise this conversation A Excuse me, Simon What’s your surname? B My surname’s Bennett A How you spell that? BB-E-N-N-E-T-T Who for? a man a married woman a single woman Listen and complete the English surnames D Checking spelling Study this information Example A Excuse me, Mr Al-Kindi What’s your first name? B Omar Functions of management F Grammar H Numbers 10 14 Study the table Yes/No questions with be Is Huda a secretary? Is she married? Is Ali a manager? Is English his first language? 11 12 Yes, she is No, she isn’t Yes, he is No, it isn’t Make questions using these words Salwa / receptionist she / married? Omar / secretary? English / second language? Andy / technical officer? Arabic / second language? Now ask and answer the questions G Questions with what and who 13 Put these words in the correct order to make questions What your language second is? is your ? surname What Who Managing Director of ? TST the is ? Whitington is Who Andy is his ? What second language name of the your school ? What is Remember We write What is and Who is, but we say What’s and Who’s Study and learn zero one two three four five six seven eight nine 10 11 12 13 14 15 16 17 18 19 ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen 20 21 22 23 24 25 26 27 28 29 twenty twenty-one twenty-two twenty-three twenty-four twenty-five twenty-six twenty-seven twenty-eight twenty-nine 30 31 32 33 thirty thirty-one thirty-two thirty-three 40 forty 41 forty-one 42 forty-two 50 fifty Remember = zero or nought in maths, but = oh in telephone and room numbers I Reading 15 Look at the chart and answer the questions Who are the people on this list? What information about each person is there? Are the surnames in alphabetical order? Which room is Simon Bennett in? What is his telephone number? TST TST alphabetical staff list Name Abd Al Rahman, Najat Al-Kindi, Omar Allam, Farid Bennett, Simon Fakhry, Samer Carter, John Assaf, Najwa Jaber, Abdulkareem Room number 17 24 39 19 12 16 22 11 Telephone number 96311 3650241 96311 3650239 96311 3998718 96311 3650253 96311 3998724 96311 3998721 J Room and telephone numbers 16 Read, listen and repeat A Who’s in room sixteen? B John Carter A What’s his telephone number? B Three double-nine eight seven two four B Who’s in room twenty-two? A Najwa Assaf B What’s her telephone number? A I don’t know 17 Work in pairs Have four similar conversations about other room numbers on the list k Why is it important to build a good business relationship and how can you this? Building A Good Business Relationship (Part 2) In Part we looked at letters promoting goodwill which have double functions: a) to a particular job, for example to provide information, and b) to promote goodwill Now we are going to look at letters which have one specific purpose: to increase the sense of friendliness between the writer and reader One example is a thank you letter You not need to write a thank you letter for everything - however, if an order is the first from a company, or it is particularly large, a thank you letter will be appreciated You might also a thank you letter if a company has paid their accounts promptly, or has helped you in some way Other letters are written for specific reasons or occasions and the focus of the letter is the reader him/herself, not business These only apply if you know the person well Examples are letters of congratulations, letters of condolence and letters of welcome Here are some tips: ● ● ● ● ● l Send the letter as soon as possible Think about the letter from the reader’s point of view - is it a letter that you would like to receive? It is extremely important to sound sincere Most of these letters can be quite brief and simple How much you write will vary depending on how well you know the person you are addressing If you not know someone very well, you not need to write two pages in order to congratulate them on their promotion! A short letter is enough to show that you are interested Do not include business matters in these letters Fill in the gaps in the following letter of condolence Use the words below wife we worked sympathy your Dear Mr Azar has passed away I have just learnt with deep regret that your (1) There is not much one can say at a time like this, but we at Kayal Electronics who have with you would like to express our sincere (3) in your (2) bereavement share (5) sorrow at this time Please believe that (4) Yours sincerely A Khatib Ahmed Khatib m 84 Read the letter again and decide which of the following statements about letters of condolence are true 1
They should be very long 2
They should be written immediately 3
They should not say more than you need to 4
They should be sincere Correspondence General writing tips a Read about business letters and answer the questions There are different ways of laying out a business letter Some companies put their letterhead at the top in the middle while others put their letterhead on the right Some people write the date on the right, while others write it on the left However, the other parts of a business letter usually follow a similar style, as in the example below: TST UK 396 Cromwell Road, London SW3 9RT Tel +44 (0)2072586820 Fax +44 (0)2072586854 Mr Brian Cameron Computacom Ltd 33 Balcombe Road Haywards Heath Sussex H16 7XB September 2009 Dear Mr Cameron I am writing to confirm that we would like you to run a two-day computer training course for our new staff in early January I look forward to meeting you next week to discuss the details Yours sincerely Rod Stuart Rod Stuart Training Manager 1
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Do all companies use the same layout for business letters? What we call the printed company name at the top of a letter? Where does TST print its letterhead? Who is this letter to? What is the purpose of this letter? Who will run the training course in January? Who will attend the training course? What is the purpose of the meeting next week? 85 When writing a letter 1
Think about the reader and address yourself to his / her interests How will he / she react to your letter? Tell him/her everything he needs to know 2
Use a tone which suits the letter, e.g use persuasive language if you want to sell something Other tones might be apologetic, firm, etc 3
Write naturally, using plain and familiar words 4
Write clearly and to the point Be clear about what you want to say before you start to write Then make sure that the message is clear 5
Be polite, friendly and sincere This helps build a good strong relationship between you and the reader 6
Avoid using unnecessary words or phrases It is better to use clear and precise language don’t use unnecessary adjectives Be polite but direct 7
Use variety to keep the letter interesting, e.g vary sentence structure and length Use linking words 8
Use a plan for long letters First note down your thoughts, then order them Then write your letter 9
Focus especially on the first and last paragraphs They emphasise the main purpose of the letter and the reader will pay most attention to them Begin by referring to the letter you are replying to End with a brief comment, e.g ‘I look forward to hearing from you soon’; ‘We look forward to our next meeting’ Always check your letter Ask yourself the following questions a
b
c
d
e
f
g
b Is the layout clear and attractive? Is the spelling, punctuation and grammar all correct? Does it say everything it needs to say, correctly and clearly? Does it sound natural and sincere? Does it appeal to the reader’s point of view? Will it be easily understood? Is the general tone right? Will it create the right impression? How would you feel if you received this letter? Match the following 1
We use a formal style when writing 2
We use an informal style when writing a
b
c
d
e
c reports to people on the same social level to people we know well to people on a higher business or social level business letters Match the following 1
Formal writing is more likely to contain 2
Informal writing is more likely to contain 86 a
b
c
d
e
f
abstract nouns, e.g pleasure contractions and abbreviations, e.g We’re having colloquial language, e.g Hi, all! frequent use of it-patterns, e.g It will be held … more complex sentences, e.g requests the pleasure of your company … short words and sentences to celebrate … Correspondence B Emails a Read this letter from ACE, a management consultancy in Britain What does ACE want to do? A CE Dear Sir / Madam We are an international management consultancy based in London We are seeking to establish a partnership with a management consultancy in Syria for the purpose of undertaking joint consultancy projects in the future I enclose a brochure which gives details of our organisation and operations As you can see, we have affiliates throughout Europe We would, however, like to extend our operations to the Middle East We have already researched several companies in Syria and are of the opinion that your company would be in a good position to collaborate with us I hope that you will consider exploring these possibilities I am planning to visit Syria next month, and would very much like to arrange one or more meetings with you I would be grateful if you would inform us whether you would like to enter into discussions I look forward to hearing from you Yours faithfully Eric Pearce Eric Pearce CEO Ace Consulting Europe Enc b Read the email reply, then answer the questions below, using the letter and the email Live Home Page Favourites History 1
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Apple Computer Apple Support Apple Store Microsoft Dear Mr Pearce Thank you for your letter of 14th October I’m replying briefly by email, as I’m leaving on a business trip tomorrow We would be very interested in meeting you on your next trip so that we can talk about the possibility of working on projects together We think this could be very useful for both our companies Please phone us to arrange an appointment as soon as you know your dates I’m sending you our brochure by Airmail Special Delivery This will give you an idea of our organisation and range of services Best wishes Fouad El-Aridi Director, El-Aridi Consult Who made the first contact? Who sent a brochure? Which company should make the next move? How many companies did ACE find out about? How many companies did ACE probably contact? Why? 87 c Rewrite this letter as a more informal email, using the words given Note the phrases underlined 1
Dear Sir/Madam 2
I own a pharmacy in Aleppo, which employs a staff of three (have) 3
I have been advised by a friend to write to you about your online ordering scheme for pharmacists (contact) 4
In particular, I am uncertain about the costs of such a scheme (find out) 5
I am interested in receiving further information (like) 6
I would be grateful if you would send me details about the scheme (please) 7
I look forward to hearing from you in the near future (soon) 8
With kind regards (wishes) 9
Yours faithfully 10
Ali Hamdani d Work in pairs Use the given words to write an email in reply Dear Mr Hamdani 1
thank you / your email / September 29th 2
I enclose / attachment / provides information / scheme for pharmacists 3
If you / have / difficulty / open / attachment / email me 4
I / then arrange / send you / copy / brochure / by post 5
We / be happy / call on you / explain the scheme 6
Our representative / can / demonstrate / it / you / your office 7
It / usually clearer / see a demonstration / than / read / it 8
However / if / you prefer / not receive / visit / email us 9
Best wishes e Look at these sentences from conversations How would you say the same things in a business letter? 1

Here’s the invoice I enclose the invoice 2
Thanks for your letter and application form 3
Look! There’s a 5% discount 4
About your letter of the 5th of September, … 5
I’m sorry Your application wasn’t successful 6
I want to buy six tables 7
If you need any more help, phone me 8
See you next Monday 9
Best wishes, Ahmed 10
Hello, Mr Jones f Look at these sentences from emails How would you say the same things in a business letter? 1

I’ll send you our price list I enclose our price list 2
Thanks for your email this morning 3
Please could you send the completed form back to us 4
RE:e your email of the 15th of July, … 5
I’m sorry, but we are not taking on new staff at this moment 6
Could I have an overdraft, please? 7
If you need any more details, just give us a ring 8
See you next Thursday 9
Best wishes, Ali 10
Hi, Eric! 88 Correspondence C Memos and faxes a Read these questions Then read the memo and answer the questions 1
Who is the memo from? 2
What is the memo about? 3
Where is the new export office? 4
How many desks must go to the office? 5
How many computers must go to the office? TST UK MEMO From: Della Paine, Office Manager To: RE: Date: September 2009 New office equipment Bill and George Please take the new equipment to the new export office in room 27 Put one desk and one chair on the left near the window, and put the other desk and chair on the right The low table goes between the filing cabinets and the shelves Put the computer on the table Please leave the computer in its box Put the noticeboard on the wall above the table, and put the wastepaper bin under the table Put the photocopier on another table next to the computer Thank you b This memo was on Helen’s desk when she arrived for work this morning Read the memo and mark the statements on the next page True or False M MEM ORANDUM To: Helen Potter E From: Simon Ben nett Re: My day o ff M As yo u know I’m out of the there are q office on T uite a lot o hursday an O P f urgent jo d lease make bs three copie s of my tra two on my ining report R desk and g ive one to Put Ask Khaled M r Al-Mathiab for his app li ca co ti u on form fo rse and fax A r the IT it to Comp utacom be Fax details fore p.m y travel arr N Mackie in thoef m angements to Mary (Thank you UK office sometime to D Check my for making those arrangedmaye nts!) email and deal with a Send out th nything urg e April cours ent U e details to participants the 30 - today if p ossible M Many thanks See you next w eek Simon 89 1
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Simon Bennett is the writer of the memo The writer of the training report is Mr Al Mathiab Mr Al Mathiab needs the training report urgently Khaled is going on an IT course at p.m Mary Mackie is going to London today One of Helen’s jobs today is to make Simon’s travel arrangements 30 people are going on a training course in April Simon will send Helen an email c Correct the false statements d Read the information and the fax message Then answer the questions A fax machine sends and receives written messages and documents by telephone For example, Omar wants to send two documents to a customer So he writes a message to the customer He puts the message and the documents into his machine Then he dials the customer’s fax number The customer’s fax machine receives a copy of the message and documents from Omar’s machine This is Omar’s message: TST FAX ale ndra Ne i a S s M To: Kind mar Ale: From: O une 2009 this pag J g n i d : u e l t c in Da of pages Number e s Neale, r fax of 13 Jun and an Dear M u st o ou for y ur new price li e that we are y k n a h o T ot ding you Please n oducts I am sen , as requested many of our pr n rm order fo 10% discount o a rd to k forwa offering o o l e W th st this mon for your intere u o Thank y m you fro hearing erely nc Yours si l-Kin O A di l-Kindi Omar A stant si Sales As 90 1
Fax machines are like telephones, but they are only for a
business b
short c
written d
spoken 2
Omar wants to send copies of the documents to the a
telephone b
customer c
TST office d
post office 3
What is the customer’s name? 4
What are the two documents? 5
Are TST’s prices high or low this month? 6
Whose signature is on the fax message? messages Correspondence Part Two: Oral Communication A Meetings a Taking part in a meeting Note When you participate in a meeting, or a debate, follow these steps They will help you to communicate well ● get everyone’s attention politely ● show that you really listened to the previous speaker ● say that you agree or disagree ● explain your point clearly Match the sentences with the functions Sentence But I disagree with him Excuse me I’d like to make a point here I think that schools should encourage students to read more books Mahmoud wants schools to give every student a computer b Function a get attention politely b show that you listened c say you agree or disagree d explain your point clearly Have a debate! Organise a debate with your classmates about any interesting topic Use phrases from the chart below Note Every speaker must put up his or her hand, and must follow the four steps given above If any speaker does not follow these steps, he or she must stop speaking Getting attention politely ● Excuse me ● Could I say something, please? ● I’d like to say something, please ● I’d like to make a point here Saving whether you agree or disagree ● I agree with (Mahmoud) ● I disagree with (Mona) 91 c Read the following dialogue Ali: What you think, Salwa? Should the employees in the Accounting departement move to the fifth floor? Salwa: I think that they should stay close to your office Ali: Why you think that? Salwa: Well, they are better equipped with all machines they need since in the fifth floor there are no printers, photocopiers Ali: What’s your opinion, Falleh? Falleh: I’m afraid I don’t agree with Salwa Ali: What’s the reason for your opinion? Falleh: I think they should move because there is more space for them here Salwa: No, I don’t agree because equipment is more important than space Do you agree? Ali: I totally agree I also agree with Falleh So let’s move them to the fifth floor and buy new equipment for them d Recommendations Make recommendations using phrases from the dialogue in exercise c I think that they should Making a recommendation e Opinions Complete the chart with phrases from the dialogue Then practise them: Purpose of question Asking for someone’s opinion Question What you think? Asking the reason for someone’s opinion Why you think that? Disagreeing with someone No, I don’t agree Agreeing with someone I agree with you 92 Correspondence B Interviews a A good interview! Read this guide and practise the interview Which rules is Ahmed following? How to get a good job! A short guide to job interviews Do ● ● ● ● ● Interviewer: Ahmed: Interviewer: Ahmed: Interviewer: Ahmed: Interviewer: Ahmed: Interviewer: Ahmed: b dress smartly answer every question fully be positive about yourself ask questions about the job show you are interested in the job Don’t ● ● ● ● ● be late for the interview be rude or impolite
insult
your
previous
employer answer only Yes or No boast or show off Thank you for coming to the interview on time, Ahmed It’s a pleasure to be here, sir Could you please tell me why you left your last job? I left because I wanted to learn some new skills Why you think you are suitable for this job? I think I am hard working, and I am a suitable team member Did you join any clubs when you were at school? Yes, sir I joined the computer club and the football team Would you like to ask us any questions about the job? Yes, I would Do you provide any training? A bad interview! Look at this picture and read the interview Which rules is Mahmoud breaking? Interviewer: Mahmoud: Interviewer: Mahmoud: Interviewer: Mahmoud: Interviewer: Mahmoud: Interviewer: Mahmoud: You are fifteen minutes late for your interview! The bus broke down It doesn’t matter Could you please tell me why you left your last job? I was the best worker, but my boss didn’t like me He was stupid! Why you think you are suitable for this job? I don’t know Did you join any clubs when you were at school? Yes Would you like to ask us any questions about the job? No 93 c Ali’s interview Read this guide and the interview Which rules is Ali following? How to get a good job! A guide to job interviews ● ● ● ● Before the interview … find out as much as possible about the company and the job read the job advert carefully and think how your CV matches what they want prepare a list of the questions you think the interviewer will ask you prepare a list of questions you would like to ask the interviewer During the interview … Do ● ● ● ● ● ● Interviewer: Ali: Interviewer: Ali: Interviewer: Ali: Interviewer: Ali: Interviewer: Ali: Interviewer: 94 answer every question fully be positive and honest about yourself ask questions about the job show your knowledge about the company show you are interested in the job talk about your ambitions Don’t ● ● ● ● ● ● dress untidily be late for the interview be rude or impolite insult your previous employer answer only ‘yes‘ or ‘no‘ boast or show off Have you ever been employed in the field of electronics? Yes, I have I was employed as a video repair man in 2002 What kind of equipment did you use to repair in that job? I used to repair digital and analogue video machines, VCRs and DVDs I think this experience will be useful for this job In your company, you use digital as well as analogue, don’t you? That’s true, Ali Your CV says that you often visit film studios Why you that? Because I’m very interested in audio and film technology In the future, I’m hoping to become an audio engineer in a film studio That’s very interesting So why you think you will be good at this job? Well, I think I know a lot about audio and video machines, and I’m interested in finding out more about them I also like working in a team and I get on well with other people Excellent! Well, Ali, you have any questions for us? Yes, I My first question is, what models of audio equipment you use in your company? A good question, Ali We use the DC-2000 … 95 ‫ﺣﻘﻮﻕ ﺍﻟﺘﻮﺯﻳﻊ ﻓﻲ ﺍﳉﻤﻬﻮﺭﻳﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻮﺭﻳﺔ‬ ‫ﻣﺤﻔﻮﻇﺔ ﻟﻠﻤﺆﺳﺴﺔ ﺍﻟﻌﺎﻣﺔ ﻟﻠﻄﺒﺎﻋﺔ‬ ‫
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ﺎ‬ 322 Old Brompton Road, London SW5 9JH, England Maktabat El Nashr El Tarbawi El Souri (Syrian Educational Publishers) Omar El Mukhtar 2nd Str., Bldg El Mazraa, Damascus-Syria Phone: (011) 44676789 Fax: (011) 44676788 e-mail: info@syrianep.com www.syrianep.com Reprinted 2014 © York Press 2009 All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the Publishers
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ﺍﻟ‬ English for Starters, Vocational Stream – Commercial English for Starters, Vocational Stream – Commercial, is an English language course that was specially written for vocational / commercial secondary schools in Syria The course progresses from an intermediate level of English in Grade 10 to an advanced level of English in Grade 12 The book introduces students to concepts in commerce; it assumes no prior knowledge of commercial skills on the part of students and teachers The course aims to review and consolidate the language and skills learnt at previous levels and equip students for their future foreign language needs in the following areas: language skills (reading, listening, speaking and writing), grammar, vocabulary and commercial knowledge It enables students to perform routine tasks at work and to take part in social interaction in a commercial context Components: Students’ Book Activity Book including a glossary Teacher’s Book Audio CD ‫ﺱ‬.‫ ﻝ‬١٧٠ :‫ﺍﻟﺴﻌﺮ‬