Slide anh văn học phần IV unit case study unit 10

Chief executive Charles Holdenwith MBA company sales... Examples of unacceptale behaviour  Dangerous driving and / or possible drink problem..  Overspends on gifts to clients  Uncomm

Unit 10

Case study

Background

Chief executive Charles Holden

with MBA

company sales

Examples of unacceptale

behaviour

 Dangerous driving and / or possible drink problem.

 Overspends on gifts to clients

 Uncommunicative ( doesn’t reply to messages, misses meetings)

 Lack of sales reports

Origin of conflict Order from department

store chain to be delivered by end of month

Production manager Jacques

Picard’s view and reason for

this

Couldn’t be produced on time – order from good customer had priority

Olivier’s reaction Anger, rudeness to Jacques

– “ Olivier is rude and cares only about himself”

Olivier Moyon Todd Foster

Jacques Picard has let him down – no

order = no commission, no bonus Busy time – Jacques under pressure

Jacques needs more effort,

Not happy with Todd either – too

much control

Need for discipline

Say he will resign – no other solution