Slide anh văn học phần IV unit unit 9 tram

Unit 9: Managing people Manager means…….??? Give a definition of a manager!!! Controller? Leader? Organizer? Planner?  What qualities and skills should a good manager have? Choose the six most important from the list (Page 78) Listening:  Before you listen:Nigel Nicholson is a Professor of Organisational Behaviour What does he study?  Vocabulary: Unique: (adj) singular, only one Driver: the person or thing that urges or compels anything else to move onwards Motivate (v): Move sb to smt Motivation (n) Motivator (n) Strategy: an elaborate and systematic plan of action Strategic (adj)  Answer the questions about the first part of the article: Building credibility with key people is a way for young managers of showing everyone that they are capable of doing their job Young managers should first recognise their weeknesses, and then look for a mentor to get support and advice  Find words or phrases in the second part of the article which mean 1-7: favouritism a clique a coalition to crack D To over-deliver rousing Discussion Three most important pieces of advice Language review: Reported speech  • • • • Statements When transforming statements, check whether you have to change: pronouns present tense verbs (3rd person singular) place and time expressions tenses (backshift) Type Example direct speech “I speak English.” reported speech (no backshift) He says that he speaks English reported speech (backshift) He said that he spoke English  • • • • • • Questions When transforming questions, check whether you have to change: pronouns present tense verbs (3rd person singular) place and time expressions tenses (backshift) Also note that you have to: transform the question into an indirect question use the interrogative or if / whether Type with interrogative without interrogative Example direct speech “Why don’t you speak English?” reported speech He asked me why I didn’t speak English direct speech “Do you speak English?” reported speech He asked me whether / if I spoke English Skills: SOCIALISING AND ENTERTAINING Being on time Shaking hands/ kissing/Hugging/ bowing The way people dress SOCIALISING Giving gifts How you address people Socialising  Welcoming    Welcome to We're pleased to welcome you (all) to It's a pleasure to welcome you (all) to…  greeting     people How you do? (formal) How are you/you doing? (informal) (So/Very) Nice/Good to meet you It's a pleasure (to meet you)  Introductions        My name's I'm (position/job) I'd like to introduce myself Let me introduce myself We haven't met yet I'm I'd like to introduce you to Have you met ? small talk         How was your flight/trip? How's the hotel? Did you have any problems/trouble finding us? How's the weather in ? What you think of our weather? Could I take your coat/umbrella? Would you care for something to drink? How you take your coffee/tea?  getting to know each other       How long have you been working for ? How did you get into this line of business? How you like living in ? What's your home town? What you in your spare time? having drinks        I'd like to get the next round of drinks Could I propose a toast to ? Here's to Cheers! The drinks are on me I'm treating you I'll pick up the tab  holding conversations          I wanted to ask you about I was wondering if While we're on the subject I'd like to mention By the way That reminds me Do you see what I mean/I'm getting at? So are you saying ? saying good-bye           I'm afraid I really must be on my way I really need to wrap this up now Thanks so/Thank you very much for It was nice/a pleasure to meet/see you I look forward to Please get in touch soon I'll give you a call/email you Goodbye Bye Take care Have a good flight/trip CASE STUDY Background    MPM formed by merger of two different companies, Muller and Peterson The sales team is led by Muller’s Sales Manager Peterson’s Sales Manager is his deputy One year later – the two sales teams have very different aims and methods Muller General approach Mainly interested in money maximize profits Peterson Co-operative, work together profitability by keeping customers happy Delivery Promise early, Do not promise early unrealistic dates delivery company customers complain should always stick to dates Sales Not good at writing Good at writing – reports and – late, incomplete detailed reports, on confirmation reports and no time and written of order written confirmation of orders confirmation of orders Payment system Information about customers Sales techniques Happy with low basic salary, high commissions Don’t share it – very competitive Would like higher basic salary and bonus for team Share it Aggressive, with expensive gifts build loyalty Based on trust build loyalty No pressure Inexpensive gifts only [...]... rather than actual  9. 1: Complete the notes: 1 Motivate everyone Unique and different Through the eyes Listening to people 2 3 4  9. 2: Decide which statement is the best summary: 3 People live very fast but should not forget to take time to stand back and reflect  9. 3: True (T) or False (F) 1 F T F T 2 3 4 Discussion 1:  What advice would you give to a foreign manager who is going to manage staff...5 Drive out: force to go away Get driven out (passive meaning) 6 7 8 Take for granted: to expect someone or something to be always available to serve in some way without thanks or recognition; to value someone or something too lightly Assume (v) to accept as true without prroof assumption (n) Superficial (adj): Of, affecting, or being on or near the surface; Apparent rather than actual  9. 1: Complete... interrogative or if / whether Type with interrogative without interrogative Example direct speech “Why don’t you speak English?” reported speech He asked me why I didn’t speak English direct speech “Do you speak English?” reported speech He asked me whether / if I spoke English Skills: SOCIALISING AND ENTERTAINING Being on time Shaking hands/ kissing/Hugging/ bowing The way people dress SOCIALISING Giving... particular purpose She has 20 years' teaching experience to draw on Turn against: to stop liking or supporting someone or something Over: too much; Under: lower, excessively insufficiently Eg: overwork, overslept, overdo, over-confident, overdeliver… Eg: Undersold, underdeveloped, underpromise… Reading  1 2 Answer the questions about the first part of the article: Building credibility with key people is... into something, or who has some important connection with it, and therefore is affected by its success or failure Citizens should be stakeholders in the society they live in One-to-one basis: between only two people: teaching one-to-one 8 9 Mentor (n): an experienced person who advises and helps a less experienced person Statesman 10 Act/dress your age: act/dress what and which is appropriate with your... weeknesses, and then look for a mentor to get support and advice  1 2 3 4 5 6 7 Find words or phrases in the second part of the article which mean 1-7: favouritism a clique a coalition to crack D To over-deliver rousing Discussion Three most important pieces of advice Language review: Reported speech  • • • • Statements When transforming statements, check whether you have to change: pronouns present tense... usual is it to see young people in management positions? What do people generally think of them? What challenges do young managers face, compared to older ones? What may be the advantages of being a relatively young manager? Vocabulary: Tactic (n): a method that you use to achieve something 2 Brilliant (adj): extremely clever or skilful 3 To be armed with smt: having the knowledge, skills, or equipment... care for something to drink? How do you take your coffee/tea?  getting to know each other       How long have you been working for ? How did you get into this line of business? How do you like living in ? What's your home town? What do you do in your spare time? having drinks        I'd like to get the next round of drinks Could I propose a toast to ? Here's to Cheers! The drinks are...  I'm afraid I really must be on my way I really do need to wrap this up now Thanks so/Thank you very much for It was nice/a pleasure to meet/see you I look forward to Please get in touch soon I'll give you a call/email you Goodbye Bye Take care Have a good flight/trip  ... Unique: (adj) singular, only one Driver: the person or thing that urges or compels anything else to move onwards Motivate (v): Move sb to smt Motivation (n) Motivator (n) Strategy: an elaborate... rather than actual  9. 1: Complete the notes: Motivate everyone Unique and different Through the eyes Listening to people  9. 2: Decide which statement is the best summary: People live very fast but... (n) Strategy: an elaborate and systematic plan of action Strategic (adj) Drive out: force to go away Get driven out (passive meaning) Take for granted: to expect someone or something to be always