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Kĩ năng giao tiếp thuyết phục

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Introduction  Negotiation is a skill acquired through practice AND by learning techniques "you don't get what you deserve, you get what you negotiate“ • International trade negotiations among the most complex negotiations ever  Negotiation is crucial in multilateral trade Has great impact on wealth of your country and its population Its importance is not questionable, but can a pattern be established for a good negotiation? 22/03/2006 Basic principles • Strategy follows the structure Structure shapes way in which negotiations are going to be conducted ► In your case, careful analysis is needed on: - Issues at stake - How are the rules established, and who establishes them? Is there some margin of manœuvre to play within the rules? - Pre-existing attitudes - Assessment of partners’ respective power 22/03/2006 Basic principles • Good strategies shape the structure « you can shape the game as well as play it » ► Rules are influenced by actions of the participants on: - Setting the agenda The way you present your views Creating coalitions Leveraging linkages (linking or de-linking issues to create momentum) ► Sequence of moves « at the table » and « away from the table » 22/03/2006 The rules of the game What are the rules of the game and how can you shape them Winner of negotiation is the one who can best shape negotiations: common mistake is to take the structure of negotiation as a given “Think strategically but act opportunistically" : expect to be surprised and to have to modify your initial approach Organize to influence Moves “out of the table” (preparation phase) as important as moves “at the table” Building coalition Secure a support as wide as possible First step: 1) identification of influential parties, their interests and sources of power, 2) analysis of possible allies and potential blockers Coalitions can also be defensive not to be cut off the deal (agriculture negotiations) • Avoid too broad and vague goals Play the frame game Conflicts come often from substantive disagreements but sometimes also from misunderstandings on language • Reframing to define the problematic issue, present it with a different angle, facilitating the « creation of value » and consensus-building • Reframing to claim value and win the battle of the public opinion Sequencing to create momentum What is sequencing? It is the order to approach the several stages of a negotiation Staging the process: 1) diagnostic phase (exploring relative merits of negotiation and alternative courses of action, gather information) 2) formula phase (parties seek the basic formula for agreement: it is the core set of principles that will serve as an overarching framework for agreement) 3) detailed bargaining phase (attention shifts to bargaining over specific terms) Always an advantage for the first mover Multi-channel influence  Public relations, contact with the press Be careful not to harm your coalition « The negotiator’s dilemma » getting big slice of a small pie or reasonable slice of a much larger pie? Create value Claim value Learn Truthfully share information about interests in order to identify opportunities to create value Gather accurate information about walkaways; then use anchoring and commitment tactics to claim value Shape perceptions Reframe the negotiations to Mislead counterparts about emphasize integrative priorities in order to claim possibilities value when making trades 22/03/2006 10 Conclusion The negotiator is a chess player "You have to have the ability to look at the big picture and set concrete goals Then from those goals devise not only the strategy, but also the tactics for achieving the goals It's the rare ability to combine the big things with the small, to see the forest and the trees" Avi Gil, Oslo Process negotiator 22/03/2006 11

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Mục lục

  • Introduction

  • Basic principles

  • Slide 3

  • The rules of the game What are the rules of the game and how can you shape them

  • Organize to influence

  • Building coalition

  • Play the frame game

  • Sequencing to create momentum

  • Multi-channel influence

  • « The negotiator’s dilemma » getting big slice of a small pie or reasonable slice of a much larger pie?

  • Conclusion The negotiator is a chess player

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