Tài liệu kĩ năng giao tiếp talk communication skill

COMMUNICATION SKILLS Dr Tran, Van Hoai Faculty of Computer Science and Engineering HCMC Uni of Technology hoai@cse.hcmut.edu.vn  communicate (English) =  Latin: communicare = make common + share  Merriam-Webster: to transmit information, thought, or feeling so that it is satisfactorily received or understood  Powerful skill for students, engineers, business man 2007-2008 Dr Tran, Van Hoai Communication skills What is COMMUNICATION ? Written Presentation Audience Awareness Critical Listening Body Language Academic Writing Revision and Editing Critical Reading Presentation of Data Non-Verbal Audience Awareness Personal Presentation Body Language 2007-2008 Dr Tran, Van Hoai Communication skills Oral Communication skills Mind map 2007-2008 Dr Tran, Van Hoai  If no communication skills  Damaging professional growth  Limiting movement to top management positions 2007-2008 Dr Tran, Van Hoai Communication skills Why communication skills needed? About 80% of each day listening  About 40% of professional salary earned by listening   Increasing  as you climb the professional ladder Issues  Reflective listening  Physical listening 2007-2008 Dr Tran, Van Hoai Communication skills Listening: heart of communication  Focusing on  listen for prevailing emotion  put yourself in the speaker shoes  How to  indicate your interest  Don't interrupt speaker  Involve your whole body (e.g., good eye contact)  Make speaker pay attention (e.g., "Hmmm", "Really", "That's interesting") 2007-2008 Dr Tran, Van Hoai Communication skills Reflective listening  Giving physical attention to speaker  eyes  shoulder  arms  legs  and 2007-2008 … Dr Tran, Van Hoai Communication skills Physical listening How is often more important than What  Non-verbal components:   Eye contact  Body posture (tư thế)  Distance contact  Facial expressions  Gestures (điệu bộ)  Vocal tone  Fluency  Timing  Clothing 2007-2008 Dr Tran, Van Hoai Communication skills How to say vs What to say Public speaking (1) Purposes Communication skills   To entertain  To inform  To inspire  To convince  To persuade 2007-2008 Dr Tran, Van Hoai  parts  Introduction: to attract the listener  Body: organized logically in order to be rememberd by listener  Speeches should not contain more than major points  Conclusion: 2007-2008 to review main points and challenges Dr Tran, Van Hoai Communication skills Public speaking (2) Ignore the reader  Be verbose (dài dòng), vague (mơ hồ), pompous (khoa trương)  Do not revise (xem lại)  2007-2008 Dr Tran, Van Hoai Communication skills Principles of poor writing The more you know, the easier and more effective your writing  Can you explain in your own words to someone knowing less than you ?   If 2007-2008 not, research more Dr Tran, Van Hoai Communication skills Writing Research the topic  Plan   Do I know my subject? Do I know my reader? Is this writing necessary? Draft  Eliminate useless words/sentences  Polish  Proofread  2007-2008 Dr Tran, Van Hoai Communication skills Systematic approach for writing  Human behavour  Passive  Aggressive  Assertive Assertiveness = foundation of effective communication  Basic formula of assertive statements = "When you (feeling nonjudgmentally), I feel (disclose feelings) because (clarify effect) I prefer (discrete desire)"  2007-2008 Dr Tran, Van Hoai Communication skills Assertive yourself Learn from mistakes  Reflect personal style  Paragraph power   topic sentence  transition sentence  Sentence savvy (khôn khéo)  Sentence is 15-22 words long  Breaking long sentences to shorter ones … 2007-2008 Dr Tran, Van Hoai Communication skills More tips [...]... Dr Tran, Van Hoai Communication skills Writing Research the topic  Plan   Do I know my subject? Do I know my reader? Is this writing necessary? Draft  Eliminate useless words/sentences  Polish  Proofread  2007-2008 Dr Tran, Van Hoai Communication skills Systematic approach for writing  Human behavour  Passive  Aggressive  Assertive Assertiveness = foundation of effective communication  Basic... contain more than 4 major points  Conclusion: 2007-2008 to review main points and challenges Dr Tran, Van Hoai Communication skills Public speaking (2) Ignore the reader  Be verbose (dài dòng), vague (mơ hồ), pompous (khoa trương)  Do not revise (xem lại)  2007-2008 Dr Tran, Van Hoai Communication skills Principles of poor writing The more you know, the easier and more effective your writing  Can you... prefer (discrete desire)"  2007-2008 Dr Tran, Van Hoai Communication skills Assertive yourself Learn from mistakes  Reflect personal style  Paragraph power   topic sentence  transition sentence  Sentence savvy (khôn khéo)  Sentence is 15-22 words long  Breaking long sentences to shorter ones … 2007-2008 Dr Tran, Van Hoai Communication skills More tips