bài giảng Recruitment and Selection (kỹ năng viết cv) Bronwyn Driscoll, Bùi Thị Ngọc Oanh, Nguyễn Phương Lan

Recruitment and Selection (kỹ năng viết cv) Bronwyn Driscoll, Bùi Thị Ngọc Oanh, Nguyễn Phương Lan Recruitment and Selection (kỹ năng viết cv) Bronwyn Driscoll, Bùi Thị Ngọc Oanh, Nguyễn Phương Lan Recruitment and Selection (kỹ năng viết cv) Bronwyn Driscoll, Bùi Thị Ngọc Oanh, Nguyễn Phương Lan Recruitment and Selection (kỹ năng viết cv) Bronwyn Driscoll, Bùi Thị Ngọc Oanh, Nguyễn Phương Lan

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McG ee

Write a Great CV

2001 http://www.ebook3000.co

Write-a-CV-That- Works_77333.html

m/Paul-McGee -How-to-X

ie Glas s

Telephone Skills Resource Kit

X

Essential Soft Skills

http://CorpLW.footprintshe rpa.net

Part 1

Effective communication word games

We are probably going to change our procedure on this policy

depending on what we might implement to improve this

situation If time permits, we will send out what the boss wants

us to do to find a new procedure on the changes that will be

made There will be several alternatives that we possibly can

take We will try to send out some kind of a communication on the new procedures hopefully in the next week or so This

probably will be part of our new procedures that we could

possibly give to many of our bigger customers If someone

doesn’t receive a copy they should contact us Everyone needs

to be aware that we need to first get approval from the main office before we can finalize any of these changes We don’t

know at this time how long this process will take because of the

number of signatures that are required to make these changes official We will let you know as soon as we get any indication of the direction that the top of the house wants to do or when

these changes are approved.

“The idiots on their loading dock goofed up again.” No

“If the customer had read the shipping instructions we wouldn’t be having

this problem.” No

“I think that we might be having a problem communicating this

information to them.” Yes

“If you screw up again, you’re fired!” No

“I’m going to go to your boss about this if I don't see some improvements

soon.” No (if information is confidential)

“Don’t tell anybody, but I just happen to know something big is about to happen that is going to change the way we presently do business

together.” No

“My boss is the one to blame for the mess we are in.” “Maybe if we tried

to put more things in writing, we wouldn’t be having so many

misunderstandings on instructions.” Yes

“It must be hard to keep track of all this information How can I

help you?” Yes

“My seven-year-old could do a better job on this paper work than you.” No

Someone called from the customer that we sent the big shipment to, saying that they were having a problem with some of our product The caller thought that there was probably going to be some more

information heading our way pretty soon They indicated that they were really concerned because this is not the first time this has

happened It might be fairly costly to them if something isn’t done

soon to take care of this problem This might be a “no brainer” if the problem is the same as it was the last time we got on the “bad side”

of this customer We all know what a pain they can be when they

don’t get what they want. We have heard this song and dance

before about them taking their business elsewhere But we all know that the customer is always right, and we will need to jump through

any hoops they want us to in order to keep their business If we don’t hear something by the p.m , we will know the “ax” is going to fall on someone either here or in HQ.

End of Part 1

Part 2

Video

Body Language at Work by Peter Clayton

10 minutes

Discuss the key

points of the video

Use appropriate non-verbal

• all these things communicate something.

• In dealing with other people, the non-verbal cues are often used – consciously or subconsciously – in making judgements about people, about what they say and

about their honesty and/or deceptiveness.

Look at the following pictures of emotions;

Guess the emotions that matches the facial expressions

anger

fear

disgust

contempt

joy

sadness

surprise

• Disccuss

There are many

aspects to be

considered

Space

Touch

Orientation and posture

The physical position in relation to the person

we are communicating with, and the posture we adopt, all have the potential to convey signals

Facial expressions

Facial expressions are the ones that humans are best able

to control.

Eye movement

• pointing (to reinforce the direction given)

• throwing up the hands in alarm (to reinforce emotions)

• moving the head or other body parts to stress certain things (to support the spoken word)

• using wide and energetic gestures (to convey a certain personality type; to express self-image)

• mirroring the stance etc of the other person, where two people are talking about something they share (to indicate agreement or submission; to express or

reinforce person-to-person relationships)

End of Part 2

NB next lecture “Dress for Success”

Wear clothes you would wear to an

interview

Communication skills exercises, Part

II: Body language

Part 3

End of Part 3

Group discussion

Video: 7 Effective Communication Tips (4 minutes)

Part 4

Role Play

One of you is the interviewer and one of you is the person being interviewed

,,,,,,,,,,,,,,,

If time permits negotiate

• Negotiation skills exercise

•

• Each of the parties has $1000 Your group’s objective is to negotiate with the other group for more than $1000 pounds

• Follow the five stages of the negotiation

process

End of Part 4

Part 5

10 tips for writing professional emails

Make that subject line clear

• The subject line indicates what the email is about, and

so it gives the recipient a certain idea of what to

expect The subject line is crucial because it often

determines whether the email will be read or sent

directly to the trash.

• A good rule of thumb is to keep it to no more than 50 characters Also, it’s good to convey how personal and timely your message is Here are some examples of

effective subject lines :

• Your requested information

• Preliminary schedule for the conference

• Agenda for next week’s meeting

• Re: Position Ref No 6685219

Attach documents that are relevant

• A lot of people are wary of attachments They

may take time to open, may contain a virus, or may require a program your recipient does

not have Only include attachments that they deem to be absolutely necessary and relevant

to the email It’s advisable to include some

reference to the attached document within

the main body of text (“Please find

attached…”; “you’ll find the report attached”).

Don’t CC everybody

• This is a common mistake with those who are

inexperienced at sending professional

emails When you send an email to someone,

it is not absolutely necessary to ‘cc’ (send a

copy to) your boss or other members of the

team every time Judge if it is necessary to

send a copy of the email to someone else in

addition to the main recipient

Clearly state your purpose

• Learn to state the purpose of your email early

on (“I’m writing to let you know

that….”) This gives a clear indication to the

recipient whether it is something urgent that requires immediate attention or something

that can wait

Keep it short and easy to read

• People are busy and often have inboxes

flooded with emails Understand that writing

an email is not like writing a letter Sentences

should be shorter, just like paragraphs –

ideally no more than five lines If the email is turning out to be too long and complicated, it’s a good indication they should call this

person instead

Use simple language

• This is not the time to show off literary skills

and all of the fancy words you have learned

in ESL class Stick to the simpler phrasal

verbs in emails – unless it is a very formal one

In general, it is better to use simpler language

to go with the shorter sentences and avoid

words like “henceforth”, “acknowledge receipt

of” or “in the event of”

Don’t SHOUT

• Those who are young and inexperienced are

often unaware of the fact that writing in

capital letters IS LIKE SHOUTING in email

language The best way to emphasize a date

or hour, or any particular piece of information

is by making it bold

Use abbreviations sparingly

• The subject of abbreviations is not as simple as

it may seem There are some that are used very

often in Business English, like ASAP or FYI, but

these are of standard use Make sure you learn to differentiate business abbreviations from those that are more informal, like those used in text

messages or SMS Moreover, you must be sure

recipients will be able to understand the

abbreviation When in doubt, it’s better to spell it out They should also be used sparingly – just a couple per email An email filled with

abbreviations may just be too hard to decipher.

Close the email with complete contact

info

• In addition to the usual closing

(Regards, Sincerely, etc…) add a more

complete email signature that includes

phone, email or other relevant contact info It

will give their emails a more professional

touch

• Write a short email in response to the

following job advertisement

Wait Staff

We are looking for a friendly, professional team player to complete the front of house

crew at the Greek inspired CBD restaurant, Gazi.

Gazi is one of the busiest restaurants in Melbourne, catering for a quick bite and cocktail to a long weekend lunch or leisurely evening dining experience.

Staff at Gazi operate as a team, delivering fast and friendly service.

If this sounds like you, please hit the APPLY button.

(Due to the high number of responses, only successful applicants will be contacted).

Apply for this job

Animals Asia Foundation is a Hong Kong-based government-registered

animal welfare charity founded by Jill Robinson MBE in 1998 It is devoted to the needs of wild, domesticated and endangered species throughout Asia and dedicated to ending cruelty and restoring respect for all animals In

Vietnam, Animals Asia has signed an agreement with the Government of Vietnam to establish a world class Vietnam Bear Rescue Centre in Tam Dao National Park, Vinh Phuc Province Our primary goals are to end bear

farming, contribute to the conservation of bears in Vietnam and in the

region and improve the welfare of such bears already in captivity.

• Please indicate the title of the assignment on the top left corner of envelop and

address to UNICEF at:

• Human Resources Unit

UNICEF Viet Nam

81A Tran Quoc Toan street, Ha Noi, Viet Nam

Or via email: vietnamhr@unicef.org

End of Part 5

Part 6

• Students ring to apply for an advertised

position of Tour Guide Leave a message to the head of human resources that will encourage them to ring back

• Record the message and ask your partner to listen to it – will you ring that person back?

Why/Why Not

• Discussion

• Many recruiters use "telephone

interviews" as the first stage of a

for a firm to screen many candidates

quickly and with the lowest overall

• This is why companies use this style

1 Speak slowly and clearly

2 Practise with a friend

3 Make sure you understand the other

Speaking on the Telephone

Role Play