Midterm assignment international 2

-Review criteria to select candidates based on JD -Monitor and provide solutions for situations if any 4, Content that represents the role in the interview -Banking Manager: this is the

HO CHI MINH CITY UNIVERSITY OF FOREIGN LANGUAGES — INFORMATION TECHNOLOGY FACULTY OF BUSINESS ADMINISTRATION

HUMAN RESOURSE MANAGAMENT

MID-TERM

Group: 6

Lecturer: Ha Ngoc Thùy Liên

HCMC, 10/2023

I INTRODUCTION

1 Implementation member

Nguyễn Hoàng Thiên Ân 21DH483449

Lê Quốc Bảo 21DH484792

Võ Ngọc Thư Minh 21DH485007

2 Bank profile:

The Bank's name is ZenZ Banking, founded on September 5, 2023 by Vo Ngoc Thu Minh with a major in banking In addition, co-founder with Thu Minh is Thien An, whose major is human resources

3 Evaluation table of members:

Include:

-Group work: 60%

-Contribute comments: 20%

-Perform your roles correctly: 20%

-Perform tasks on time: 10%

-Total is 100%

Convert points from numbers to words:

A: 90-100%; B: 80-90%; C: 65-79%; D: 50- 64%; Con lai F

Name Group Work | Opinion | Role | Deadline | Overal | Grades

l

Quốc Bảo 60% 17% | 20% | 10% | 97% A

Note: The evaluation table is based on your level of work, not objective evaluation

Il JOB DETAILS SHEET

1 Topic in the interview: BANKING INTERN

2 Role of each member in the topic

First and last name Roles

N H Thién i

Lé Bao

V6 N Thu Minh Recruiter

| Tu

N Thao Assistant

Role of the topic

3 Job description table in interview

-Set up the context during the interview

-Invite candidates to the interview

-Conduct interviews right in the office environment

-Review criteria to select candidates based on JD

-Monitor and provide solutions for situations (if any)

4, Content that represents the role in the interview

-Banking Manager: this is the role of asking situational questions to select suitable candidates for the bank to develop and train the candidates

-Recruiter: asks questions to find out about the candidate's information that each candidate has possessed during the process from university to work (including problem solving, skills or knowledge)

-Assistant: it will note down answers and data from candidates to synthesize for departments to get appropriate results for the bank

-Intern: A candidate who will be employed at the bank after going through questions from different departments

-MC: Introduce the candidates, announce the passing and failing results to the candidates Also, control during the interview

IW SUMMARY TABLE OF INTERVIEW CONTENT

1 Implementation of the time

Time Content Implementer

12:15 - 12:45 Set up the context for the | MC and Assistant

interview 12:50 — 13:00 Welcoming the leadership | Assistant

team

13:00-13:30 Welcoming candidates MC

Bao: 13:00 — 13:15

Tu: 13:15- 13:30

13:30-13:40 Get out the reviews Banking Manager, Recruiter

13:40 Notify results to MC

candidates

2 Interview content

2.1 Position in interview

-Departments: 3 (including: Banking Manager, Recruiter, and Assistant)

-Candidates: 2 Internships

-Other positions: 1 MC

2.2 questions in the interview:

-There are 9 questions divided into 2 interviews, of which | question will be the same +Bao 4 Sentences

1.Please introduce yourself?

2 Please state your own advantages and disadvantages?

3 Why did you choose the banking industry and not other service industries such as F&B, Insurance ?

4 This is a situation where the bank is having a headache because of the rapid development of technology There will be many people taking advantage of technology to do bad things In your opinion, how will you handle these behaviors? In addition, if using technology, will it affect banks and how?

+Tu: 5 Sentences

5 Please introduce yourself?

6 Please tell us about the process when you prepared before the interview?

7 Please tell me why we offered you the internship position?

8 Bank activities are closely related to all changes of organizations and individuals in society Therefore, with the developments and level of impact of the Covid-19 epidemic being assessed as serious, complex and unpredictable, the impact of Covid-

19 on banking operations is unavoidable and in reality That effect has clearly shown itself, including reductions in interest rates and bank profits In your opinion, after the covid-19 pandemic is over, how will we recover?

9 In your opinion, what is the color in your life?

-There are 2 questions from candidates for departments:

+Bao: , let me ask about the intern training program and career advancement path, thank you

+Tu: let me ask, if ] work well, what kind of salary will I receive?

2.3 Finish and announce the results of the 2 candidates

Bao: Pass, the reason is convincing enough and gives creative and complete ideas when affecting the bank

Tu: Failed, the reason was not convincing and there was no luck in answering the questions

IV SCRIPT INTERVIEW

Ww Tin, the leaders in the departments are about to interview 2 interns

Wid: Ohh yes, let me arrange a place for them to sit

Ñ OK, please prepare quickly

*** Change scene****

WW Please take your seats, the interns are outside

Thu Minh, An: okee, everything is fine, let's start it

(Tint Yes, let me call you guys in

Tin: Good afternoon, are you the two people we contacted for an interview today?

Bao/Tu: That's right

in: So please invite Bao to come in for an interview As for Tu, please wait a few minutes after finishing the interview

in: This is the Quoc Bao candidate that you have screened out all applications to select for the direct interview round So please invite Bao to start the interview with the leaders

Bao: Hello, my name is Le Quoc Bao I have 2 years of experience as a restaurant management assistant in the F&B industry, so | am familiar with handling data and managing human resources While I was in high school, I had a few other jobs such as Telesales, Affiliate on TikTok Currently, I want to acquire specialized knowledge and demonstrate my abilities, contribute and devote myself to the Bank to learn And in the future, I want to use the knowledge I have been trained to contribute to the bank, and have a long-term relationship with the bank

Advantage:

I'm a perfectionist and always responsible for my work, so that's why I always complete my work in the best and most accurate way In addition, I also have good communication skills, and am fluent in two main languages: Vietnamese and English The proof shows that I always achieved high scores in speaking skills subjects during

my time in college Sensitive with numbers, proficient in office information technology, I have 2 years of experience working as a management assistant at a restaurant Therefore, 1 am familiar with how to work with data, and am proficient in office computing operations such as Word and Excel

Disadvantage:

Although I always try to complete the job best and most accurately, my problem is the time it takes to get used to the job I'm not quick at starting a task Although it slightly affects the time, I still ensure that the results are always as expected, most accurate and effective In addition, I feel that I can complete individual tasks better than working in a team, team issues may be a weakness for me But I will try to improve with the general goal of work efficiency, without affecting performance or results

Right from my high school days, I realized I liked precision, I liked numbers and data

In addition, I have a special inspiration about finance and banking | have studied this industry for a long time and tried to pursue it I have improved myself to suit the industry, always being meticulous and detailed in everything, especially openness and transparency In the banking industry in general and other service industries in particular, we highly value integrity honest As I introduced, I have 2 years of experience as a management assistant in the F&B industry, so I] have practiced a lot of things such as soft skills, mastering Word and Excel files and practicing human skills Employees in the banking industry need to have accuracy, precision, meticulousness

in each operation, data analysis skills, etc It can be said that the banking industry is not the only service industry, but it is The industry that is most important to me is what I want when thinking about my future

From my perspective, to combat acts of taking advantage of technology to do bad things, | will:

+ First: maintain and update security systems - this problem is especially serious in combating external threats

+ Second: in today's 4.0 era, it is very easy for businesses to apply new software and technology to monitor, analyze, detect and prevent bad activities from inside and outside such as Machines Learning

+ Third: Cooperate with relevant external organizations such as authorities, cybersecurity organizations, and strengthen cooperation and build other relevant external relationships

+ Fourth: Employee training, creating employee training classes in cybersecurity, the knowledge needed for employees to understand and comply with the rules, thereby being more cautious and cautious

- The use of technology for banking can be both positive and negative

+ Positive: Can optimize processes, increase performance and bring the most novel and comfortable experience to customers

+ Negative: Risks to network security and internal information security New technology causes difficulties for middle-aged and older customers

= In today's modern era, it is obvious that technology affects banking, to keep up with modern and growing trends Technology will become a huge positive if applied properly and accompanied by preventive measures, security, and risk mitigation plans

Thien An: An acknowledges your answer Wish you a nice day !!!

MARCY: Thank you Bao, we have recorded your information We will review and

notify you of the results after about 2 weeks Do you have any questions for us?

Thien An: The training program includes supporting students with external knowledge and having a great impact on society As for promotion at work, it also depends on whether you try hard or not If so, you will be promoted to an official employee of the bank within the time limit that we give you

Bao: ] thank the interview panel and I have no more questions

Wii: Thank you, Bao, for completing your interview You can go out and wait for the results after we interview one more person Thank you !!!

(il: Invite Tu to interview with the leaders

fil: This is the second candidate that you have selected from among those who

applied for the internship position at your bank

Tu: Hello, my name is Pham Thi Cam Tu, currently majoring in Human Resource Management at HUFLIT as detailed in my CV I believe everyone has read about it

Tu: Before applying for any position, determining your own abilities and job desires is

a very important preparation step to find the appropriate position to apply for After finding a company with a vacancy, read and learn about the job description, learn about the expertise required to do the job, learn about the company and company

culture to be able to clearly understand the job more about the business that you have the opportunity to work with in the future

Tu: With a major in Human Resource Management, I am equipped with a foundation

of knowledge about working between people and having | year of experience working

as a cashier at DOOKKI VIETNAM restaurant has helped me accumulate Gain more experience and skills when working with customers as well as restaurant management and leadership 1 can also communicate in basic English and Thai I think this is a plus point for me when applying for this position

Tu: uhm uhm the outbreak of covid 19 has slowed down all activities, so many businesses may need money to manage, encouraged to participate in loan support packages with reasonable interest rates can attract more customers

Tu Purple, this color reminds you that you are loved very much by everyone around you, from family, teachers, friends.,

Thu Minh: Thank you Wishing you a pleasant afternoon

Thao W: Thank you Tu for answering the interview questions and I took notes during your answers with the leaders Do you have questions for the interview panel?

Tu: Yes, let me ask, if I work well, what kind of salary will I receive?

Thu Minh: We will have policies on different salary levels, depending on the positions

being worked Regarding good work and high rewards, we always follow the trend of relying on results and not on the work process, so it depends on the results you bring

to the business

Tu: Yes, thank you management and I] have no more questions

fil Thank you, Tu Now go out and wait for the results after we discuss with each other to come up with the best candidate Thank you !!!!

Wait a moment

[ffỔ: Please come into the room to receive the results

fit: After the leaders discussed, the leaders came up with the result that the candidate for internship at ZenZ Bank is Le Quoc Bao

I8 Because the candidate is calm enough when answering and gives answers that meet the requirements that ZenZ Banking has set out in the company's JDs and feels that you will have enough development capacity for the company On the other hand,

we would like to express our condolences (Con doland) to Mr Tu Even though you are capable and have the potential to develop yourself, you still lack confidence when communicating with the interview panel and lack a bit of luck when we present you decided to choose you Therefore, thank you both for participating in this interview, thank you very much and see you in the near future