báo cáo thực tập tốt nghiệp công ty tnhh thƣơng mại vận tải quốc tế ngôi sao mỹ

Company profile Company name: AMERICAN STAR INTERNATIONAL TRANSPORT Address: 41 Cu Lao, Ward 2, Phu Nhuan District, Ho Chi Minh City Tel: 028 3510 9123 Foundation: 2003 Vision and missio

ĐẠI HỌC TÔN ĐỨC THẮNG TON DUC THANG UNIVERSITY

BAO CAO THUC TAP TOT NGHIEP

NGANH: TIENG ANH

GVHD: ThS DO THI HOA QUYEN SVTH: PHAM THI NGOC HUYEN

BAO CAO THUC TAP TOT NGHIEP

2 Giáo viên hướng dẫn:

Họ và tên: Đỗ Thị Hoa Quyên Học vị: Thạc Sĩ

Ngành: Ngôn ngữ học ứng dụng Đơn vị: Ban Cao Đăng - Trường Đại Học Tôn Đức Thắng

+ Tim hiéu co câu tô chức bộ máy quản lý của công ty

+ Tìm hiểu về quy trình hoạt động của công ty

+ Tìm hiểu về quy trình làm việc của bộ phận chứng từ

+ Phân tích quy kiểm tra bộ chứng từ của một lô hàng xuất

+ Nhận xét điểm mạnh, điểm yếu của công ty và đưa ra khuyến nghị

+_ Viết báo cáo

INTRODUCTION

With the current era of economic integration in order to survive and develop each country cannot withdraw, but needs to open its doors to trade with many countries around the world Before that change, the import-export industry has been holding a very important role in the economy As one of the countries entering the period of strong integration, Vietnam is constantly accelerating import-export activities and international trade Import-export and logistics are two concepts that are closely related and inseparable If the purpose of import-export is to bring goods to the international market, logistics is a series of activities from transportation and warehousing to bring goods from the seller to the buyer Have logistics, goods in import and export activities can only reach the buyer As a student of Ton Duc Thang University studying English, is oriented in two ways: tourism and logistics I have chosen the logistics, because I wanted to study and experience more about international shipment Besides, working in a logistics firm help me understand partly the situation of Vietnamese companies in the global market

American Star International Transport Trading Co., Ltd (AMERICAN STAR GROUP) was established in 2003 by the founding members who are individuals who are working and have a lot of experience in the transportation, finance and trade industries, import and export I had a 6 week internship at American Star Group In terms of logistics, there are many departments But I choose the export documents department as my topic of the report

I had an internship at the American Star company and was imparted with knowledge, especially inspiration about the logistics industry My topic is export documentation department in Asia I chose this position because I like it and I want to challenge with a challenging department that requires meticulousness and concentration American Star International Transport Trading Co., Ltd (AMERICAN STAR GROUP) was established in 2003 by the founding members who are individuals who are working and have a lot of experience in the transportation, finance and trade industries, import and export AMERICAN STAR GROUP is headquartered

in Ho Chi Minh City with branches in Hanoi, Hai Phong, Philippines and has a global

dealer network

On the very outset of this report, I would like to express my deepest appreciation to AMERICAN STAR GROUP for their careful and precious guidance during the internship at company, which were extremely valuable for my study both theoretically and practically I am extremely thankful to Ton Duc Thang University for teaching me the theory of logistics and giving me the opportunity to approach this industry closer

Today, I made a report so that Ms Quyen can understand the knowledge I have gained after 6 weeks of internship at American Star The structure of the article: The first is about the company, including history and development, products and services, organization and functions In the second, it addresses the company operation and the overview of the Documents department The third is the assessment and recommendation for the enterprise

Ho Chi Minh City, January 23" 2022

Signature

TABLE OF CONTENT

CHAPTER 1 ABOUT THE COMPANY 1 1.1 99) 02.) 03400000 1 1.2 HISTORY AND DEVELOPMENITT S5 S41 123231 11191113118 re 2 1.3 PRODUCTS AND SERVICE cà cài che d 1.4 ORGANIZATION AND FUNCTIONS 4 CHAPTER 2: COMPANY OPERA TION 8 2.1 COMPANY OPERATION WORKFLONW cu co cuc ke cà se vi 8 2.2 WORKFLOW OEF THE DOCUMENTS DEPARTMENT LI 2.3 PROCEDURE OF WORK AT THE EXPORT DOCUMENTS DEPARTMENT

12 2.4 ANALYSIS OF THE PROCEDURE: CHECK THE SET OF

DOCUMENTA TIONS ĐÀ LH HH HH HH HH H012 Hà nàn hư kh ng 16 CHAPTER 3 ASSESSEMENT AND RECOMMENDA TION 23 3.1 THESTRENGTHS OF THECOMPANYY - SẶ Q2 22H 23 3.2 THE WEAKNESS OF THE COMPANY Là co cà ke kh ke vài.)

CS NG(ó99) 0/0009 v0 910 23 CONCLUSION

00009 2

INTERNSHIP REPORT PAGE 1

Chapter 1: ABOUT THE COMPANY

1.1 Company profile

Company name: AMERICAN STAR INTERNATIONAL TRANSPORT

Address: 41 Cu Lao, Ward 2, Phu Nhuan District, Ho Chi Minh City

Tel: 028 3510 9123 Foundation: 2003 Vision and mission:

» Vision: “Becoming an excellent provider of logistics services, import and export freight forwarding, international transportation services with the highest goal of achieving customer trust and satisfaction.”

» Mission:

- Provide excellent logistics services, import and export freight forwarding, international transport services, meet the trust and satisfaction of customers

- Create a professional work environment and career development opportunities for employees

- Bring practical and sustainable benefits to shareholders

- Actively contribute beneficial values to the community

INTERNSHIP REPORT PAGE 2

1.2 History and development

*& Flow chart of history and development:

* Cooperated with NCS Line Worldwide system

¢ Mrs Ly Tu Anh became the CEO of NCS in Vietnam

A

* Developed new branch at Ha Noi, Hai Phong and Bac Ninh

¢ Established representative office in Manila, Philippines

INTERNSHIP REPORT PAGE 3

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Marketing Resources Department Department Department

Department Department

Document Sale Customs

Executive Department Declaration —— (Domestic) Department

INTERNSHIP REPORT PAGE 5

“& Functions:

Chief Executive Officer (CEO):

- Structuring, managing human resources and supervising all activities of the company

- Orientating, formulating and implementating of transportation service business development strategy

- Managing and operating of transportation services

Human Resources Director:

- Recruiting, welcoming and introducing all employees

- Managing the administrative life of employees

- Developing social relations skills

- Forwarding HR_ information and

- Searching, establishing relationship with potential

customers and expanding target market

- Maintaining relationships with partners

STUDENT: Pham Thi Ngoc Huyén

INTERNSHIP REPORT PAGE 6

Document Manager:

- Drafting and processing import and export documents

- Sending notice of arrival

- Issuing delivery order

- Contacting with customers and coordinating with the operation department to carry out customs clearance procedures

- Preparing all records and reporting back

to the relevant departments airport/port

INTERNSHIP REPORT PAGE 7

- Coordinating with sales to monitor and urge

debts with customers

Sale Department:

- Providing necessary information and convince customers to use the company's services

- Expanding customer base by visiting new customers, introducing and promoting products and services to customers

INTERNSHIP REPORT PAGE 8

Chapter 2: COMPANY OPERATION

2.1 Company operation workflow

Document department Operation department

STUDENT: Pham Thi Ngoc Huyén

INTERNSHIP REPORT PAGE 9

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» Step 4: Sales department uploads a file records of revenue and profits, then submits it to CEO to sign for confirmation

» Step 5: The Customs department contact the customer ask for information to make the export or import declaration, including: invoice packing list, the ECUS system to make the declaration and liquidate the declaration at the port to complete the import and export of that consignment

» Step 6: The Document department contacts the customer to get detailed information to make the bill and send it to the customer to check At the same time, send bill details to shipping line to make Master Bill (MBL)

» Step 7: Having MBL and House Bill (HBL), send it to the agent at the destination port

» Step 8: The Document department sends the file to the Accounting department

to make a record of receipts and expenditures for the shipment Simultaneously issue invoices to collect money from customers

» Step 9: After paying to the shipping line, the Accounting & Documentation department takes input invoice to complete the file

» Step 10: After completing revenue and expenditure, the Document department

is responsible for making Surrendered Bill of lading to customers & agents At the same time, follow up the route to update for customers and the Sales department

» Step 11: The Document & Accounting department is responsible for checking fully done records to proceed with closing the file of that consignment

STUDENT: Pham Thi Ngoc Huyén

INTERNSHIP REPORT PAGE 11

Step I the file

Step 2 [ Send MBL and HBL to agent |

Send the file to the Accounting Step 3 department to make a record of receipts

and expenditures

Step 4 [ Take input invoice to complete the file |

Make Surrendered Bill of

Step 5 lading to customers & agents

Step 6 Follow up the route

Close the file of that

INTERNSHIP REPORT PAGE 12

(SD

a

Vv

Make Surrendered Bill or

Original Bill for shipper after receiving payment

Send HBL

shipping line to get MBL & send shipping

check the set of line to documentations make MBL

MBL and Surrender

HBL for agent

Check the correct ETA

and notify the customer

(Shipper) and Sales

Check the

Actual Time of Departure (ATD) of the

Take Sur BL from

the shipping line after

INTERNSHIP REPORT PAGE 13

«+ Description:

- Receive booking from CS or Sales:

Get the following basic information:

+ What is the item?

+ Cargo weight?

+ Port of Departure (POD)?

+ Port of Loading (POL)?

+ Estimated Time of Departure (ETD)?

- Request Packing list or Shipping Instruction from customers to make bill

4 |

LE VY COMPANY LIMITED Y Address: No 385 Au Co street, Nhat Tan ward, Tay Ho disttt, Hanci, Vietnam

Tel: +84.24.39.945.385 Fax: +84.24.35.627.877 Emat inf@kvyco.com.vn

No 385 Au Co street, Nhat Tan ward, Tay Ho district, ContratNo [ s

Hanol, Vietnam WHNIPT/2020-08

Invoke No

ee W-¥, 01 Buyer: ‘Consignee: SR

JI.KL Yos Sudarso KM 10.5, Medan Industrial Estate JLKL Yos Sudarso iN 10.5, Nedan Industrial Estate

— 20242 Medan — Indonesia ~ 20242 Medan — Iionesia

‘Shipped by INetfy

SAME AS CONSIGIE From Vie HOCHIMINH CITY PORT , VIETNAM

To [Salling on or about XMfMi on œ about BELAWAN PORT, INDONESIA

Kg Kg Item No Unit gy Boxes Net Weight Gross Weight

OTHERS REFRACTORY CERAMIC TUSES

1 Ceramic Tube Elbow IN-C70 pes 126 153 1767.15 1,908.82

2 Ceramic Tube Straight IN-D70x300 pes 4S 45 643.50 685,17

3 Ceramic Tube T Shape IN-T80 pes 42 35 504.00 536.41

4 Ceramic Flower Oval Ingate 70mm ING-D70 pes set 14 23688 249.84

5 Ceramic pouring cup 70mm PC-D70 pes 134 233 492240 5.193.70

mm “yy

SE

†¬——— — TOTAL pes 6.053 540 8,073.93 8.573.94

Total 20 pallets in 01 container 20°

MADE IN VIET NAM Shipping Mark:

LVHN/PT/2020-08 PRODUCT: CERMICTUBE PALLET NO:

P.0.0; INDONESIA N.W.: KG MADE IN VIETNAM

Packing List

STUDENT: Pham Thi Ngoc Huyén

INTERNSHIP REPORT PAGE 14

- Issue HBL (if any):

+ Requested by the shipper + The ship is delayed but the Letter of Credit (L/C) is required to write the correct shipping date

=" If have HBL, send pre-alert to the agent you consign let the agent handle the shipment

® Provide Surrender MBL and Surrender HBL for agents

- Make Sur BL or Ori BL to the shipper after payment is received allowing the consignee to receive the consignment

ane FAX: +62 61 6850208 BILL OF LADING

SRIGIEND KATAMS? GANG RAPL KOMPLEX PERMATA PRIMA

TIT) KUNING,MEDIN JOHOR MEDAN (NORTH, SUMATERA,INDONESIA,

20 PALLETS = 540 BOXES CERAMIC TUBE ELBOW IN-C70

CERAMIC FLOWER OVAL INGATE 70mm ING-D?

INTERNSHIP REPORT PAGE 15

- Send HBL to customers to check:

+ If the customer has a request to correct the details on the HBL, it must consider the reasonableness of the request and correct it according to the customer's request but not contrary to the agent's instructions

+ Consider whether the correction is necessary to correct MBL, if necessary, request the shipping line to amend

- Make SI send shipping line to make MBL: Ask Shipper to send SI to make

draft MBL After that, the draft will be sent to the customer to check and ask

the customer to confirm the information on that draft MBL

- Contact shipping line to get MBL

- Check the Actual Time of Departure (ATD) of the ship and notify the shipper to prepare for consignment

- Take Sur BL from the shipping line after payment

- Check the correct ETA and notify the customer and Sales: Promptly update customers if there is any problem during transportation

STUDENT: Pham Thi Ngoc Huyén

INTERNSHIP REPORT PAGE 16

2.4 Analysis of the procedure: Check the set of documentations

* Booking Confirmation

Upon agreement and acceptance of freight as arranged, customers will send to Sales department Booking Request

From there, Sales department will take that Booking Request as a basis to send

reservations with the carriers

The carrier will confirm the successful booking by Booking Confirmation and send it to the CS department or Sales department

When receiving the booking, need to check the information on the booking

4G Ma (ie GiMDEh BA SN ríE UO ReS TT ” b DATE: : 04 May 2020 11

Booking Acknowledgement | [i]:

FROM: COSCO SHIPPINGS LINES VIETNAM COMPANY CONTACT NUMBER: EMAIL ADDRESS: vmuyen@coscon.com

-Belawan via Port Kelang 12,15 days subject to roll at least 2-3 weeks, weekly Mon - F4- Sưa £

BOOKING NUMBER: 1z2aoao ~ OOLU Of 6/0? ⁄ 493723

BOOKING PARTY: Amencan Star int’! Transport Trading Co Lit FORWARDER:

SHIPPER:

American Star int! Transport Trading Co Lử TOTAL BOOKING CONTAINER QTY o9y Gemaral P a

is Chi Minh,Ho Chi idinh, Vietnam

OADING: el i ĐÓ Để ETA: 23May 2020 Snes VESSELIVOYAGE: SS 1231S > ETD: 24May2020 — CODE: Panama

FINAL DESTINA’ salar surat Utala, indonesia ‹ ETA: 04 Jun 2020

ESTIMATED ARCO AVAILABILITY AT DE: TION HUB: 05 Jun 2020 00:00 INTENDED VGM CUT-OI 2020

INTENDED FCL CY Dù EE ‘23 Way 2020 08:00 INTENDED Si CUT-OFF: 22 May 2020 0900(ICT)

DED eI CUT-OF 22 May 2020 09:00(1CT)

LATE AND/OR INCOMPLETE SHIPPING INSTRUCTION SUBMISSION MAY EDT iN CONTAMERIS) SHORT SHIPMENT AND LATE SI SUBMISSION CHARGES:

CARGO NATU

CARGO DESCRIPTION: CERAMIC TUBE Z7

BOOKING QTY SIZE/TYPE: 1X20'G Purpose Container ‘Dong hy my 4o/o s

SOC INDICATOR:

1 KG TRAFFIC MODE: FCL/ FCL OUTBOUND DELIVERY MODE: er INBOUN DELIVERY MODE: CY EMPTY PICK UP LOCATION: FULL RETURN LOCATION:

~ Tiêu đề E-mail khi tật lệnh ghi rõ: Duyệt Booking số / Tên khách hàng

~ Nội dung E-mail ghi õ: Số Booting / Tên & số ĐT liên hệ / Số lượng Cont/ Địa chỉ kh: đông hàng ( Nếu đóng hàng tại Cảng vui lòng đăng kỷ trước 24H & thông báo đóng tại CẢNG nào ) cũng những yêu cầu khác nếu cá

~ Bộ phận quản lý Container của COSCO - HOTLINE: 0903039820

1 Kiểm tra kỹ nội dung "Lệnh cấp container Rồng” và tĩnh trạng Container rỗng trước là¡ nhận để tránh mọi Khiểu nại về sau

3 Đối với container lạnh vui lòng liên hệ Cosco trước nhất 8 tiểng để thu xếp chạy lạh & cal dat nhiệt độ theo yêu cầu

4 Tháo bỏ tất cả các Tem & Mark không lên quan đền khai báo bàng hóa trước khí lbâi chợ xuất

5 Hạ bãi theo qui định trên “Lệnh cấp container Rng", si? dung ding số container, sốSeai Cosco đã cấp cho Booking nay Néu sai

Booking Confirmation STUDENT: Pham Thi Ngoc Huyén