topic develop a digital transformation strategy for trung nguyen legend course digital transformation and artificial intelligence 232mi5206

Truong Thi Giang Ngoc

Tran Bao Lac

Nguyễn Minh Quang

Võ Thị Mỹ Lợi

Nguyễn Minh Quân

Ho Chi Minh City, 30° May, 2024

TABLE OF CONTENTS

GROUP MEMBER’S PROGRESS EVALUATION .cccccccccccecessesesesesseseseseereeeers 4

| OVERVIEW OF THE ENTERPRISE - 000000222222 n HH ng nhện 3 1.1 The history of formation - TQ TQ 1111110200 11 ng ng 3 1.2 Mission, vision and core valUe -.- Q0 2Q n TS TT HH TT HH TH TH TH TT TT ky 4 1.3 Business Model nnnnnnnnn TK TT EEKE® 5 I6 co 90 co no an 11

II STRATEGIC GOALS AND STRATEOGY Q 0000002 H HH HH ke 14 2.1 StrateGic QOAIS -a4ddÁÁA ằa 14 2.2 Digital transformation Strategy -ớỤVỤŨỊIỤVẢ 16 2.3 Enterprise Architecfure - Q00 n1 1n HH HH ng HH 18 Ill BUSINESS MODEL TRANSFORMATION (TECHNOLOGICAL PROPOSAL

3.1 EVAIUAtION 0.0 “di gqy aA1ÄẦán" 19 3.2 Value of digital transformation TQ 00000120 TH HH HH He ng 20 3.3 The application and itS FUNCTION .Ả 20 3.4 Data collection and feedback n1 2H TT Tnhh ky 25

7.2 DIPFICUITIOS :aliŸẦỲẦẦỒầầ 42

| Overview of the enterprise

Trung Nguyen Legend with the brand’s slogan “The Energy Coffee Space - Coffee that Transforms Lives” is a leading coffee brand in Vietnam Founded in 1996, Trung Nguyen has brought the world's finest Robusta coffee beans to millions of coffee lovers every day Using the world's leading modern technologies and unique recipes, Trung Nguyen Coffee has met the diverse tastes of coffee connoisseurs Currently, Trung Nguyen is present in over 60 countries around the world such as: USA, Canada, Russia, UK, Germany, Japan, China, ASEAN, and is well-received by consumers

1.1 The history of formation

Trung Nguyen, founded by Chairman Dang Le Nguyen Vu in Buon Ma Thuot on June 16, 1996, embarked on a transformative journey that reshaped Vietnam's coffee industry landscape

From its humble beginnings, opening its first coffee shop in Ho Chi Minh City in 1998, Trung Nguyen swiftly expanded its network across provinces and cities By 2001, it successfully franchised in Japan and Singapore, marking a significant international milestone, accompanied by the adoption of the slogan "Igniting Creativity.”

In 2003, the launch of the G7 instant coffee product at the G7 Instant Coffee Festival further solidified Trung Nguyen's position, with an overwhelming 89% preference among consumers The decade that followed witnessed remarkable global outreach, with Trung Nguyen coffee products being exported to over 60 countries and territories by 2010

Amidst growing acclaim, 2012 saw Trung Nguyen crowned as Vietnam's most beloved coffee brand, symbolizing its deep-rooted connection with local consumers The ensuing years witnessed a flurry of achievements, including the establishment of representative offices abroad, groundbreaking innovations in coffee culture, and philanthropic endeavors aimed at enriching Vietnamese society

Today, Trung Nguyen’s legacy as a trailblazer in the coffee industry stands firm, embodying a vision of excellence, innovation, and social responsibility.

CON DUONG |

TRUNG NGUYÊN “LEGEN

G7 ki niém 10 nam ra đời, đầu thị phần và được yêu thích nhất

=

Sản phẩm cả phê Trung Nguyên

vùng lãnh thổ trên toàn câu

các

Nhật Bản, Singapore Công Sáng tạo”

Vĩ Đại - Khởi Nghiệp Kiến Quốc cho Thanh niên Việt

Thương hiệu cà phê được yêu thích nhất Phát dong Hanh trinh Lap Chi Vi Dai

- Khởi Nghiệp Kiến Quốc

với Ngày hội Sáng tạo Vì Š0.000 người tham gia Sản phâm cà phê hòa

tan G7 ra đời bằng sự kiện “Ngày hội cà phê Thống Nhất Kết quả có 89% người chọn G7 là sản phẩm ưa thích nhất

Mission: Constructing a unified community of humanity based on the values of conscious living, bringing about genuine success and happiness

Core Values: - Absolute faith - Selfless service « Humanitarian Response e Sustainable Prosperity 1.3 Business Model 1.3.1 Key partners

e Ingredient suppliers:

o Trung Nguyen relies on coffee beans as its primary ingredients, sourced meticulously from five distinct regions: Robusta beans from Buon Ma Thuot, Vietnam; Arabica beans from Jamaica, Ethiopia, Brazil and Colombia Amongst these coffee sources, the company benefits at most from locally sourcing opportunities due to its factory's location in Buon Ma Thuot - Vietnam's coffee capital And Trung Nguyen acquires its raw coffee through two channels: private businesses and traders, or directly from farmers o However, the traditional method of sourcing faces a lot of challenges, to

deliberately handle difficulties around the coffee input process such as qualities, prices, shortage of input ingredients, etc Trung Nguyen has pivoted towards a new approach: investing in and managing coffee farms directly By integrating these farms into its supply chain, Trung Nguyen not only ensures access to high-quality raw materials but also fosters stronger ties with coffee farmers, thereby enhancing the overall relationship between businesses and producers in the coffee industry

e Electronic payment apps: Trung Nguyen's collaboration with electronic payment partners such as Momo, Shopee Pay, VNPay and Airpay provides customers with not only more choices of payment but also discount offerings codes through apps during special occasions and events, thereby increasing customers’ shopping frequencies.

1.3.2

Shipping units: To expedite fulfilling clients' coffee requests, PhucLong collaborates with various transportation apps such as GoFood, GrabFood, Be Food, Shopee Food, and its own shipping service

Franchises: Trung Nguyen stands as Vietnamese coffee business pioneer in adopting the franchise business model, setting up a nationwide franchise network and venturing into prominent markets like the United States, Japan, Singapore, Thailand, among others China, Cambodia, Poland, and Ukraine represent additional examples Through franchising, Trung Nguyen delivers coffee lovers a distinctive mode of indulgence infused with Vietnamese cultural essence and the essence of human connection At Trung Nguyen coffee franchises, coffee enthusiasts worldwide can immerse themselves in Vietnam's unique coffee culture

Partnership in projects such as the “Coffee city”: In 2021, Trung Nguyen Legend Corporation unveiled strategic partners for the "Coffee City” project in Buon Ma Thuot This initiative, fueled by dedication and service, honors Trung Nguyen Legend's birthplace It has drawn considerable interest and cooperation from Key activities

Production Capacity Expansion: With the recent launch of new facilities such as the "Roasting and Grinding” plant in Hau Giang, boasting an annual capacity of 20,000 tons, and the “Instant Coffee" plant in Binh Duong, capable of producing 10,000 tons per year, these expansions allow Trung Nguyen to effectively cater to the increasing demand for its offerings both locally and globally

Market Expansion and Partnerships: As the company paid a visit to NEUHAU NEOTEC, a renowned German firm specializing in the manufacture of coffee processing equipment, their objective was to customers Moreover, the most frequent purchases are the loyal customer segment, which are the Platinum customers (total purchase value over 3 million VND), demonstrating their strong loyalty, trust, and preference for the brand

Extensive Distribution Network: Trung Nguyen has successfully prioritized customer convenience with several coffee shops domestically and globally, offering

easy access to their products, while partnerships like G-Mart's distribution systems broaden their reach

Franchising and Global Presence: Also allow Trung Nguyen to accompany with people who love coffee, especially Vietnamese, around the world

Board Portfolio of Products: Trung Nguyen has strategically expanded its product portfolio while remaining a coffee leader This diversification beyond in-store beverages approach caters to a wider range of customer preferences and makes their products readily available for various activities, including home brewing

Investment in the workforce: In the hope of giving customers best experiences with Trung Nguyen, it prioritizes employee development to serve customers and build positive relationships effectively

1.3.3 Value propositions

Premium Quality Coffee Products

o Trung Nguyen has established itself as a leading Vietnamese coffee brand, known for its high-quality coffee products that cater to the preferences of millions of coffee-consuming families in Vietnam

co The brand's success can be attributed to its ability to deliver premium coffee products that resonate with Vietnamese consumers, as evidenced by the quote "Người Việt Nam, tin dùng hàng Việt Nam” (m Vietnamese, so | prefer buying Vietnamese brand)

Strong Brand Recognition and Loyalty:

o Trung Nguyen has achieved remarkable brand recognition and loyalty, not only in Vietnam but also globally, positioning itself as one of the most famous brands in the country

o The company's focus on maintaining its position as the number one brand in Vietnam, with the largest market share, highlights the strong brand equity and customer loyalty it has cultivated over time

Extensive Distribution Network

1.3.4

o Trung Nguyen has broadened its distribution network by growing the number of coffee shop outlets to over 1,000 across Vietnam, ensuring convenient access to its products for customers

o The company has also formed an international franchise network in nations such as Japan, China, Singapore, Thailand, Cambodia, the US, and Poland, broadening its presence in global markets

A Wide Range of Experiences to Customers: Trung Nguyen has strategically diversified its product range beyond coffee, while still upholding its core focus By leveraging its established brand recognition and robust distribution channels, this approach enables Trung Nguyen to strengthen its position in the market, overall competitiveness, customer preferences and additional market segments

Commitment to Quality and Innovation: As Trung Nguyen’s investments in increasing production capacity, partnership with Neuhaus Neotec, these actions demonstrate its commitment to meeting growing demand while maintaining quality standards by advanced manufacturing technology and processes

Key resources

Production Facilities: Adapting crucial resources in the production process is the way for Trung Nguyen to meet their ambition of meeting growing domestic and international demand for its coffee products while maintaining quality standards as value propositions

Distribution Network: While having more than 1,000 coffee shop outlets across Vietnam, G-Mart's distribution systems and franchises aboard, Trung Nguyen has a broad network of distributing their products

Franchise Network: The international franchise network is a valuable resource that allows Trung Nguyen to establish a strong presence in foreign markets and get all customer profiles’ insights of the coffee industry across the globe, which makes them more leveraged than other competitors

Brand Equity and Reputation: Since Trung Nguyen has a long history in Vietnam and some of the leading Vietnamese brands emerging internationally, Trung Nguyen

1.3.5

1.3.6

has cultivated a strong brand reputation and loyalty, positioning itself as one of the most famous brands in Vietnam and also globally Therefore, The name of Trung Nguyen, itself, are invaluable resources that contribute to the company's success and market notice

Human Resources: Associated with the mission of Trung Nguyen for “selfless service’, Trung Nguyen is giving the efforts to build a strong team traming program as well as motivating policies for employees to serve customers effectively Customer relationships

Brand Loyalty and Recognition: With its long-standing history in the domestic market and its pioneering role in expanding globally, Trung Nguyen has become a well-known name and has earned the trust of its customers Moreover, the most frequent purchases are the loyal customer segment, which are the Platinum customers (total purchase value over 3 million VND), demonstrating their strong loyalty, trust, and preference for the brand

Extensive Distribution Network: Trung Nguyen has successfully prioritized customer convenience with several coffee shops domestically and globally, offering easy access to their products, while partnerships like G-Mart's distribution systems broaden their reach

Franchising and Global Presence: Also allow Trung Nguyen to accompany with people who love coffee, especially Vietnamese, around the world

Board Portfolio of Products: While remaining a coffee leader, Trung Nguyen has strategically expanded its product portfolio This diversification beyond in-store beverages approach caters to a wider range of customer preferences and makes their products readily available for various activities, including home brewing

Investment in the workforce: In the hope of giving customers best experiences with Trung Nguyen, it prioritizes employee development to effectively serve customers and build positive relationships

Customer segments

Domestic Vietnamese Consumers

1.3.7

Global Coffee Enthusiasts Diverse Beverage Consumers Franchisees and Distributors Channels

Retail Outlets and Coffee Shops: Over 1,000 across Vietnam and other nations, as direct channels for customers to access and purchase Trung Nguyen's coffee products

Franchising Network: Globally encompassing Japan, China, Singapore, Thailand, Cambodia, the US, and Poland

Distribution Systems: G-Mart's distribution systems and supermarket partners Brand Recognition and Loyalty:

o While not a traditional channel, Vietnamese consumers, especially loyal ones, act as brand advocates, promoting Trung Nguyen through positive word-of-mouth and a preference for Vietnamese brands, fostering a sense of national pride and a preference for supporting domestic businesses, wherever Trung Nguyen are, domestically or internationally

Cost structures

Production Costs: Due to raw materials input, large-scale production plants operations, processing, packaging, and other variable costs related to production Franchise and Distribution Costs: Setting up and maintaining the international franchises may include the costs of franchise fee discounts, supporting materials, and distribution expenses

Retail Outlet Costs: Setting up and maintaining the international and domestic outlets may include the costs of operational expenses, such as employee salaries, utilities, and maintenance

Marketing and Branding Costs: As a leading brand in Vietnam and globally, Trung Nguyen would need to invest in marketing and advertising campaigns to maintain its brand recognition, promote new products, and attract customers And the costs would be associated with brand development, market research, and

Franchising Fees and Royalties: Trung Nguyen's global franchise network likely generates revenue through initial franchise fees paid by new franchisees, as well as ongoing royalties or fees based on the sales performance of these franchised outlets 1.4 Business operation overview

Other beverages at the store: tea, food, smoothie, etc

Franchising and Retail: with 3 separate packages for different demands of

1.4.3

businessmen Price

Domestic Market: Trung Nguyen employs a diversified pricing strategy for its products in the domestic market, catering to a wide range of coffee consumers Their prices are generally lower than those of competitors to enhance competitiveness International Markets: In contrast, Trung Nguyen adopts a premium pricing strategy in certain international markets, such as Japan and the United Kingdom This shift is driven by the higher income levels and demand for high-quality products characteristic of these developed nations Consumers in these markets are willing to pay a premium for products that meet their discerning standards

1.5 SWOT Analysis 1.5.1

1.5.2

Strengths

Abundant Supply of Coffee Beans: Vietnam's status as the world's largest coffee exporter grants Trung Nguyen access to a vast supply of high-quality coffee beans Highly Regarded Products: Trung Nguyen products have earned positive consumer reviews, particularly the G7 instant coffee line, which stands out among competitors in the industry

Extensive Distribution Network with over 1,000 domestic distribution channels Significant potential to expand its market share domestically and explore export markets internationally

The deep-rooted Vietnamese culture of consuming domestic products ("Nguoi Viét dung hang Viét"), and Vietnamese lifestyle of drinking coffee everyday aligns with Trung Nguyen brand identity and presents a favorable market condition Weaknesses

Rapid franchise expansion has led to inconsistencies in service standards and brand management, potentially exceeding the company's ability to maintain control and

Frequent changes to the brand's visual elements (signage, colors, packaging, and design) have created a sense of confusion and instability among consumers The company's tendency to pursue multiple projects simultaneously may lead to resource constraints, hindering the effective execution of individual initiatives High turnover in key personnel can disrupt operations, erode _ institutional knowledge, and hinder the development of a cohesive company culture Opportunities

Vietnam's entry into the World Trade Organization (VWWTO) has opened up new opportunities for Trung Nguyen to expand its market presence beyond domestic borders and tap into international markets

The rising consumption of coffee within Vietnam presents a significant opportunity for Trung Nguyen to expand its customer base and increase sales

Starbucks, Wayne's Coffee, and potentially Cafe Amazon

The Vietnamese economy's susceptibility to fluctuations and inflation poses challenges for Trung Nguyen, as it can impact consumer spending and profit margins

The growing popularity of alternative beverages (such as soft drinks, fruit juices,

beer, etc.) could potentially divert consumer attention away from coffee, affecting Trung Nguyen’'s sales

e After the internal conflicts of the owners has led the company to its reputation damage, and business slows down

e Counterfeit 1.5.5 Conclusion

Trung Nguyen has established itself as a leading coffee brand in Vietnam, boasting a robust distribution network, strong brand recognition, and a loyal customer base However, the company faces challenges in managing its rapidly expanding franchise system, maintaining brand consistency, and mitigating internal conflicts

Il Strategic goals and strategy

2.1 Strategic goals « Brand Positioning:

o First and foremost, there is a strategic need to position Trung Nguyen Legend's brand in the Vietnamese coffee market The company has always aimed to develop its brand into one of the most premium coffee brands, with guaranteed quality and a pioneering spirit in creating new, unique, and different products Therefore, the company always sets out to create a classy and luxurious image for its coffee products, from design to advertising o With multi-media advertising campaigns and participation in major events

across the country, Trung Nguyen Legend has been able to increase brand awareness and establish itself as one of the largest coffee brands in Vietnam and the world Moreover, it helps the company increase its competitiveness with major rivals such as Highlands Coffee, Phuc Long

« Customer Loyalty and Engagement

o Trung Nguyen Legend aims to cultivate customer loyalty by introducing unique seasonal services that not only cater to diverse customer preferences

oO

but also evoke excitement, especially across popular social media platforms By meeting customer interests and bringing novelty to the menu, the company can gain customers’ attention

Additionally, Trung Nguyen Legend may implement customer loyalty programs and develop a dedicated mobile application These initiatives are designed to foster stronger connections with customers, encourage repeat business, and build long-term brand loyalty Through such programs, the company can offer perks, rewards, and personalized experiences, thereby creating more engaging and rewarding relationships with its customer base e Market Expansion and Distribution System Development

oO The next step is to expand the market and build a comprehensive distribution system across Vietnam, from large supermarkets to small coffee shops The company aims to quickly establish a dominant presence by strategically opening both franchised and company-owned locations To effectively navigate the diverse preferences of consumers in different cities and regions across Vietnam, Trung Nguyen Legend plans to adjust its menu options and store designs This will help them reach customers of different ages from different locations, enhancing growth and increasing sales

At the same time, the company is also expanding its export operations to various countries, including demanding markets like the US and Europe with the slogan: "connecting and developing coffee enthusiasts around the world." « Product Diversification

oO Trung Nguyen Legend is committed to becoming a leader in coffee product research and development In addition to focusing on developing its signature product lines, Trung Nguyen is also using a product segmentation diversification strategy

The company can invest in more modern production lines, improve production processes, and strengthen production management In addition, they need to pay special attention to research equipment and recruit and

develop a team of qualified and experienced personnel These changes will help Trung Nguyen introduce new products and improve existing products to meet the needs of consumers in the market

o For example, in addition to popular products such as: Type 1: Brown Coffee - Vitality, Type 2: |- Ambition, Type 3: S —- Conquest

o Trung Nguyen Legend has also invested in the launch of mid-range and high- end products such as: Passiona, Creative Coffee Set, Gourmet Blent, House Blend, Vietnamese Filter Coffee, Roasted Coffee Beans

¢ Building a Diversified Business Model

o Trung Nguyen is a group operating in the coffee production and business industry with business areas including coffee and tea planting, production, processing, trading and exporting; brand franchising and distribution services, modern retail, media However, the main field in production and business of Trung Nguyen Group is still coffee Diversified business model, including production, distribution, retail, etc The company has invested in its own chain of stores and points of sale, and is looking for partners to develop new sales channels

o For example, in 2008, Trung Nguyen continued to open a new franchise system in Vietnam and internationally At the end of December 2008, Trung Nguyen inaugurated Trung Nguyen Coffee Village in Buon Ma Thuot In June 2009, Trung Nguyen officially started construction of a coffee factory with the world's most modern technology in Dak Lak

2.2 Digital transformation strategy

Trung Nguyen Legend's digital transformation initiatives are driven by a vision to become a data-driven organization powered by digital technology, to deliver superior customer experiences and achieve Sustainable growth

2.2.1 E-commerce and Omnichannel Retail

Trung Nguyén Legend is investing in e-commerce platforms and omnichannel retail strategies to provide a seamless customer experience across online and offline channels.

The company aims to seamlessly integrate ordering, payment, and loyalty point redemption processes across various platforms, including online channels, mobile apps, and physical stores Additionally, this includes developing a user-friendly e-commerce website, integrating online and offline sales data, and enabling convenient delivery and pickup options By doing so, Trung Nguyén can offer a consistent and cohesive experience to customers, regardless of their chosen interaction point

2.2.2 Customer Relationship Management (CRM)

The company is implementing a Customer Relationship Management (CRM) system to gain deeper insights into customer interests, customize marketing campaigns, and offer tailored customer support Utilizing this data-driven strategy allows Trung Nguyen Legend to gain a more profound understanding of its customers, enabling the creation of personalized promotional initiatives By adapting offers based on digital user feedback and leveraging extensive CRM knowledge, the company aims not only to enhance customer satisfaction but also to cultivate strong customer relationships and foster brand loyalty 2.2.3 Supply Chain Optimization and Digitalization

Supply Chain Optimization and Digitalization are essential components of Trung Nguyen Legend's digital transformation efforts Trung Nguyen is deploying digital technologies to optimize supply chain operations, including demand forecasting, Inventory Management System (IMS), Warehouse Management System (WMS), Transportation Management System (TMS), and Supplier Relationship Management (SRM) Through these initiatives, the company can improve operational efficiency, reduce operating costs, optimize inventory costs, and enhance product delivery capabilities

2.2.4 Digital Marketing and Social Media Engagement

This strategy is essential for engaging with customers, building brand recognition, and boosting sales in the competitive coffee industry.Trung Nguyen Legend employs diverse online advertising platforms like Google Ads, Facebook Ads, and Instagram Ads to reach specific target audiences based on demographic details, interests, and online

behaviors This enables the company to deliver personalized and relevant advertising content to potential customers, increasing engagement and conversions

Moreover, the company utilizes marketing analytics tools to monitor the effectiveness of its digital marketing campaigns, measure interaction metrics, and gather detailed customer behavior data This data-driven approach allows Trung Nguyen Legend to optimize its marketing strategies, allocate resources efficiently, and achieve its marketing goals

2.3 Enterprise Architecture

Trung Nguyen Legend, a leading coffee company in Vietnam, has established a comprehensive enterprise architecture to support its growth and competitive edge in the industry This architecture can be broken down into several key components that work together to achieve the company's goals

The first component is Business Architecture This defines Trung Nguyen Legend's market focus, product diversification strategy, distribution channels, and customer segmentation The company primarily focuses on the Vietnamese coffee market while expanding its presence internationally It offers a wide range of coffee products catering to diverse customer preferences, utilizes a multi-channel distribution approach, and tailors its offerings to different customer segments

The second component is the Application Architecture This refers to the software applications that power Trung Nguyen Legend's operations Key applications include Enterprise Resource Planning (ERP) for managing core business functions, Customer Relationship Management (CRM) for personalized marketing and customer service, an E- commerce platform for online sales, Point-of-Sale (POS) systems for physical stores, and a Data Analytics platform for informed decision-making.

Ill Business model transformation (Technological proposal to Company)

3.1 Evaluation

External perspectives and internal perspectives of the enterprise

Since the world has been changing rapidly throughout the last few years The pandemic had significantly affected the entire industries of F&B, until now, the habit still lasted as the enterprises and customers tended to rely on the technology more than ever The tech throughout the Covid-19 has modified and created too many convenient features for humans in life The F&B industry is no exception From ordering online to paying through vendors, the impact of human interaction is less likely to impact than it was in the past It can be said that manual support is no longer as important as it used to be With the flow of technological transformation in the world, it is vital not to lost track or get left behind in the competition, so it is easy to understand why Trung Nguyen Legend as one of the big boss in the F&B industry, top enterprises in general is beginning to apply technological transformation to their business model

Internal perspective:

e This perspective is oberseverd by the insiders such as the employees, the investors It is perceived that there is a shortage of data in order to develop It is hard and time consuming for data research.

External perspective: From the view of an outsider

Customers: They are concerned about the quality of the product, the price, the experience given when they experience the product, the service

Competitors: Trung Nguyen Legend has had itself an unbearable position in the F&B market With an amount of royal customers and a big branding, we can see Trung Nguyen Legend is gaining a little more than their components such as Starbuck, Highland or The Coffee House, However, with the flow of development and restructuring, Trung Nguyen Legend should not let itself behind, it has not reached its full potential The productivity can be more sufficient by applying technology in daily functional service There are limitations in the marketing field compared to other brands

Regulation: Trung Nguyen Legend must strictly follow the regulation of food and beverage and service It is important to function legally and socially-appropriately, especially with technology

3.2 Value of digital transformation

To know why digital transformation is necessary for the business, we must know the benefits which are given when applying digital transformation:

Increase productivity and efficiency Application helps enterprise to increase workforce productivity, create more optimizing processes, reduce time consuming, and save cost by optimizing processes

Enhance customer experience Technology helps create convenience, increase satisfaction

Improve quality of products and services Process control systems can help improve the quality of products and services

Reduce risks and failing potential Safety monitoring, training and reporting systems application, for example narrows down the risk in the business

3.3 The application and its function

3.3.1 Application for employee

Using software for stockist management For example: KiotViet This helps the employee to manage the supply in order to refill whenever it prepares to be insufficient, this also helps broadcast the trend from the statistics of using supply Supplements with higher ratio of consuming and refilling can be more worthing to invest for another time of supplement refill, while ingredients with lower popularity can be sorted out for us to know to apply campaigns or advertisements

KiotViet {cries Orso Gta Teamviews Chinhánhtwngtảm © — Thập

®Tổngquan ÖHànghóa £2G@odkh ot $Sốquy liử Báo cáo

< Bz > + tides 10 nbn tog 26:25 nog noe

The user-friendly appearance of KiotViet

Human resource management application by the apply of HR assisting software For example: paradiseHR This app helps managing employees with different functions such as check-in management, wages accountant, timesheet tracking, insurance management, shift schedules, paid time leave application, tax

management