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TOTAL QUALITY MANAGEMENT (TQM)
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Các công ty QrQVӱGөQJQKLӅXSKѭѫQJSKiSÿjRWҥR, bao gӗPFҧSKѭѫQJSKiSÿjRWҥR
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Theo Bernadine, (2003), vӟLVӵOmQKÿҥRFyWҫPQKuQYăQKyDWәFKӭF PҥQK FyWKӇGӉ GjQJ WKӵF KLӋQ 740 &{QJYLӋF FӫDFiF QKj OmQK ÿҥR FҫQÿѭӧFÿӏQKKѭӟQJWӯErQ WURQJUDErQQJRjLWәFKӭFEӣLYuFKӍFyPӝWWәFKӭFPҥQKPӟLFyWKӇSKҧQiQKWKjQK công ra bên ngoài ĈӇ ÿҥWÿѭӧFPөFWLrXQj\PӝWP{KuQKOmQKÿҥRSKKӧSOj FҫQ WKLӃW 4XiWUuQKFҧLWLӃQ FKҩWOѭӧQJWURQJPӝWWәFKӭFOjPӝWPӕLOLrQNӃWFKһWFKӁYӟL YLӋFFҧLWKLӋQKLӋXTXҧFӫDFiFFiQKkQQKyPYjWRjQEӝWәFKӭF
4XҧQOêWӕWOjWLӅQÿӅFKRVӵWKjQKF{QJFӫDFiFFKLӃQOѭӧFBernadine, 2003)
1Jj\QD\PӑLQJѭӡLÿӅXÿӗQJêYӅêNLӃQcho UҵQJOmQKÿҥROjÿLӅXNLӋQFҫQWKLӃWÿӇ ÿҥWÿѭӧF4XҧQOêFKҩWOѭӧQJWRjQGLӋQKumar, 2012)
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KӋ Vӕ &URQEDFKảV $OSKD 1KӳQJ ELӃQ Fy KӋ Vӕ WѭѫQJ TXDQ ELӃQ WәQJ (item-total- correlationQKӓKѫQVӁEӏORҥL7KDQJÿR FyKӋVӕ&URQEDFKảV$OSKDWӯWUӣOrQ FyWKӇFKҩSQKұQ
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+ӋWKӕQJTXҧQOêFKҩWOѭӧQJWRjQGLӋQ
I think training is important in X manufacturing companies
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I think training is an opportunity for career development at X
Tôi nghƭ ÿjR WҥR UҩW TXDQ WUӑQJ FKR YLӋF SKiW WULӇQ QJKӅQJKLӋSWҥLF{QJW\;
Training can set goals and monitoring employee performance at X ĈjR WҥR Fy WKӇ WKLӃW OұS PөF WLrX Yj JLiP ViW KLӋX VXҩWFӫDQKkQYLrQWҥLF{QJ ty X
DT4 Training helps Employees to develop their skills ĈjRWҥRJL~SQKkQYLrQFKӫ ÿӝQJ WURQJ YLӋF SKiW WULӇQ NӻQăQJFӫDKӑ
Having quality circles and improvement groups for channelling suggestions
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DT6 Training policy at company X is very good
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Career progress after being trained at company
6ӵ WLӃQ WULӇQ WURQJ QJKӅ QJKLӋS VDX NKL ÿѭӧF ÿjR WҥRWҥLF{QJW\;
The form of training (on- the-job or off-job training) at company X is professional
+uQKWKӭFÿjRWҥRÿjRWҥR WURQJ F{QJ YLӋF KD\ QJRjL F{QJYLӋFWҥLF{QJW\;Oj FKX\rQQJKLӋS
Our firm observe international standards and requirements
&{QJW\FK~QJW{LWXkQWKӫ FiF WLrX FKXҭQ Yj \rX FҫX TXӕFWӃ
QLCL10 Our manufacturing firm is
&{QJW\VҧQ[XҩWFӫDFK~QJ W{LÿѭӧFFKӭQJQKұQ,62
QLCL11 Our manufacturing firm prevent non conformity
&{QJW\VҧQ[XҩWFӫDFK~QJW{LQJăQFKһQVӵNK{QJSKKӧS
Our manufacturing firm undergoes a comprehensive program to apply for ISO 9001
&{QJW\VҧQ[XҩWFӫDFK~QJ W{L WUҧL TXD PӝW FKѭѫQJ WUuQK WRjQ GLӋQ ÿӇ iS GөQJ cho ISO 9001
Our manufacturing firm reviews documents and manage procedures
&{QJW\VҧQ[XҩWFӫDFK~QJ tôi xem xét các tài OLӋX Yj TXҧQOêFiFWKӫWөF
Our firm undergoes a process that enables them to get certification
&{QJ W\ FK~QJ W{L WUҧL TXD PӝW TXi WUuQK ÿѭӧF FKӭQJ QKұQ
TGNV15 Sharing information at company X is high
&KLD Vҿ WK{QJ WLQ WҥL F{QJ W\;OjFDR
Employees Teamwork / cooperation at company
1KkQ YLrQ OjP YLӋF WKHR QKyP KӧS WiF WҥL F{QJ W\
Employees are participated in decision making at company X
1KkQ YLrQ ÿѭӧF WKDP JLD YjR YLӋF UD TX\ӃW ÿӏQK WҥL công ty X
Potential motivational factors of employees is high
0.5) (Hair et al.QrQGӳOLӋXSKKӧSNLӇPÿӏQK%DUWOHWWảVÿҥWJLiWUӏ3238 YӟL PӭF ê QJKƭD VLJ QKӓ KѫQ QrQ NӃW TXҧ ÿѭӧF FKҩS QKұQ +DLU HW DO KӋVӕ&XPXODWLYHFӫD,QLWLDO(LJHQYDOXHVOj70.486!7X\QKLrQELӃQ 7*19FyKLӋXVӕJLӳDQKkQWӕOӟQQKҩWYӟLQKkQWӕNKiF 50% 7X\QKLrQELӃQ TGNV3 không có KӋVӕWҧLQKkQWӕJLӳDFiFQKkQWӕQrQ ELӃQQj\EӏORҥL.ӃWTXҧSKkQ WtFKQKkQWӕOҫQ3 ÿѭӧFWUuQKEj\WURQJ%ҧQJ9 QKѭVDX
6DXNKLORҥLELӃQTGNV3NӃWTXҧSKkQWtFKQKkQWӕNKiPSKi()$OҫQ4 ÿӕLYӟLWҩWFҧ FiFELӃQTXDQViWWURQJWKDQJÿRQJKLrQFӭX WUtFKÿѭӧF5 QKkQWӕ+ӋVӕ.02 871
!+DLUHWDOQrQGӳOLӋXSKKӧSNLӇPÿӏQK%DUWOHWWảVÿҥWJLiWUӏ2981 YӟL PӭF ê QJKƭD VLJ QKӓ KѫQ QrQ NӃW TXҧ ÿѭӧF FKҩS QKұQ +DLU HW DO KӋVӕ&XPXODWLYHFӫD,QLWLDO(LJHQYDOXHVOj69.155!.ӃWTXҧSKkQWtFK QKkQWӕOҫQ4 ÿѭӧFWUuQKEj\WURQJ%ҧQJ10 QKѭVDX
6DXNKLSKkQWtFKQKkQWӕFKXQJFyWKӇWKҩ\ELӃQ'7WiFKULrQJNKӓLQKyPQKkQWӕ '79uYұ\ELӃQ'7NK{QJPDQJQKLӅXêQJKƭD
6DXNKLORҥLELӃQDT4NӃWTXҧSKkQWtFKQKkQWӕNKiPSKi()$OҫQ4 ÿӕLYӟLWҩWFҧ FiFELӃQTXDQViWÿӝFOұSWURQJWKDQJÿRQJKLrQFӭX WUtFKÿѭӧF4 QKkQWӕ+ӋVӕ.02
= 0.874 !+DLUHWDOQrQGӳOLӋXSKKӧSNLӇPÿӏQK%DUWOHWWảVÿҥWJLiWUӏ
2957 YӟLPӭFêQJKƭD VLJ QKӓKѫQQrQNӃWTXҧÿѭӧFFKҩSQKұQ+DLUHW DOKӋ Vӕ&XPXODWLYHFӫD ,QLWLDO(LJHQYDOXHV Oj67.452> 50% 'RYұ\FiF ELӃQTXDQViWFyWѭѫQJTXDQYӟLQKDX[pWWUrQSKҥPYLWәQJWKӇ3KѭѫQJVDLWUtFKÿѭӧF là 60.435 WKӇKLӋQUҵQJ4 QKkQWӕU~WUDJLҧLWKtFKÿѭӧF60.435ELӃQWKLrQFӫDGӳOLӋXWҥLKӋVӕ(LJHQYDOXH 2.1781KѭYұ\FiFWLrXFKtSKkQWtFKÿӅXÿҥWÿѭӧF\rXFҫXYjNӃWTXҧSKkQWtFKQKkQWӕQj\OjFyêQJKƭD 'RYұ\FiFWKDQJÿRU~WUDOjFKҩSQKұQ ÿѭӧF
ĈiQKJLiÿӝJLiWUӏSKkQELӋWYjÿӝJLiWUӏKӝLWөFӫDELӃQSKөWKXӝFWK{QJ TXDSKkQWtFKQKkQWӕNKiPSKi()$
.ӃWTXҧSKkQWtFKQKkQWӕNKiPSKi()$OҫQÿӕLYӟLWҩWFҧELӃQ SKөWKXӝF WURQJWKDQJÿRQJKLrQFӭXFKRWKҩ\WҩWFҧFiFELӃQTXDQViWÿѭӧFWUtFKWKjQK2 nhkQWӕ FKӍVӕ.02ÿҥW\rXFҫX98!+DLUHWDONLӇPÿӏQK%DUOHWWảVOj663 YӟL PӭFêQJKƭDSBYDOXHVLJ QKӓKѫQ+DLUHWDOKӋVӕ&XPXODWLYH FӫD ,QLWLDO(LJHQYDOXHVOj69.061! 7X\QKLrQELӃQHS6 không có KӋ Vӕ WҧL QKkQWӕJLӳDFiFQKkQWӕQrQ ELӃQQj\EӏORҥL
.ӃWTXҧSKkQWtFKQKkQWӕ()$OҫQÿӕLYӟLFiFELӃQWURQJWKDQJÿRQJKLrQFӭX ÿѭӧFWUuQKEj\FөWKӇWҥL%ҧQJ11
%ҧQJ12 : ӃWTXҧSKkQWtFKQKkQWӕSKөWKXӝFOҫQ
6DXNKLORҥLELӃQHS6NӃWTXҧSKkQWtFKQKkQWӕNKiPSKi()$OҫQÿӕLYӟL WҩWFҧFiFELӃQSKөWKXӝF WURQJWKDQJÿRQJKLrQFӭX WUtFKÿѭӧF1 QKkQWӕ+ӋVӕ.02
= 0.9 !+DLUHWDOQrQGӳOLӋXSKKӧSNLӇPÿӏQK%DUWOHWWảVÿҥWJLiWUӏ
661 YӟLPӭFêQJKƭDVLJ QKӓKѫQQrQNӃWTXҧÿѭӧFFKҩSQKұQ+DLUHW DOKӋVӕ&XPXODWLYHFӫD,QLWLDO(LJHQYDOXHVOj63.758> 50% .ӃWTXҧSKkQ WtFKQKkQ Wӕ()$OҫQ2 ÿӕLYӟLFiF ELӃQ SKөWKXӝF WURQJWKDQJÿR QJKLrQFӭXÿѭӧF trình bày cөWKӇWҥL%ҧQJ12
%ҧQJ13 : ӃWTXҧSKkQWtFKQKkQWӕSKөWKXӝFOҫQ
%ҧQJ14 : ӃWTXҧSKkQWtFKÿӝWLQFұ\FӫDWKDQJÿRFiF\ӃXWӕÿjRWҥRKӋWKӕQJ
TXҧQOêFKҩWOѭӧQJWKDPJLDQKkQYLrQYjNKҧQăQJOmQKÿҥR
Trung bình WKDQJÿRQӃX ORҥLELӃQ
3KѭѫQJsai WKDQJÿRQӃX ORҥLELӃQ
&URQEDFKảV DOSKDQӃXORҥL ELӃQ 7KDQJÿR\ӃXWӕÿjRWҥR&URQEDFKV$OSKD
7KDQJÿR\ӃXWӕKӋWKӕQJTXҧQOêFKҩWOѭӧQJ&URQEDFKV$OSKD
7KDQJÿRQKұQWKӭFNKҧQăQJ OmQKÿҥR&URQEDFKV$OSKD
7KDQJÿR\ӃXWӕKLӋXVXҩWQKkQYLrQCronbach's Alpha = 885
6DXNKLNLӇPÿӏQKJLiWUӏYjORҥLEӓFiFELӃQNK{QJSKKӧSYӅÿӝJLiWUӏWKDQJÿRFiF NKiLQLӋPWURQJQJKLrQFӭXÿѭӧFÿiQKJLiEҵQJSKѭѫQJSKiSQKҩWTXiQQӝLWҥLWK{QJ TXDKӋVӕ&URQEDFKảV$OSKDQKҵPÿҧPEҧRÿӝWLQFұ\FӫDWKDQJÿRWUѭӟFNKLWLӃQKjQK cỏFEѭӟFSKkQWtFKWLӃSWKHR&QJYӟLYLӋFÿiQKJLiEҵQJKӋVӕ&URQEDFKảV$OSKDKӋ VӕWѭѫQJTXDQELӃQ- WәQJFNJQJÿѭӧFVӱGөQJ7LrXFKtQj\JL~SORҥLUDQKӳQJELӃQ NK{QJÿyQJJySYjRYLӋFÿROѭӡQJNKiLQLӋPFҫQÿR
7LӃQKjQKSKkQWtFKÿӝWLQFұ\FӫDWKDQJÿR\ӃXWӕÿjRWҥR\ӃXWӕKӋWKӕQJTXҧQOê FKҩWOѭӧQJ, \ӃXWӕWKDPJLDQKkQYLrQ và \ӃXWӕNKҧQăQJOmQKÿҥRWK{QJTXDKӋVӕ
&URQEDFKảV $OSKD VDXNKLÿm ORҥLEӓELӃQ WKXӝF WtQKNK{QJÿiS ӭQJÿӝJLiWUӏEҵQJ SKѭѫQJSKiSSKkQWtFKQKkQWӕ()$