SUPPLY CHAIN INVOLVEMENT COMPONENTS EFFECT ON NEW PRODUCT DEVELOPMENT PERFORMANCE OF MANUFACTURING COMPANIES IN VIETNAM 0mVӕ : 60340102 /8Ұ19Ă1 7+Ҥ&6Ƭ TP... ABSTRACT 7KH UHVHDFK ³
Trang 1SUPPLY CHAIN INVOLVEMENT COMPONENTS
EFFECT ON NEW PRODUCT DEVELOPMENT PERFORMANCE
OF MANUFACTURING COMPANIES IN VIETNAM
0mVӕ : 60340102
/8Ұ19Ă1 7+Ҥ&6Ƭ
TP +Ӗ&+Ë0,1+, tháng 12 QăP 2019
Trang 2&Ð1*75Î1+ĈѬӦ&+2¬17+¬1+7Ҥ, 75ѬӠ1*ĈҤ,+ӐC BÁCH KHOA ± Ĉ+4*-HCM
&iQEӝKѭӟQJGүQNKRDKӑF761JX\ӉQ7KӏĈӭF1JX\rQ
&iQEӝFKҩPQKұQ[pW 3*6769ѭѫQJĈӭF+RjQJ4XkQ
&iQEӝFKҩPQKұQ[pW 3*676/r1JX\ӉQ+ұX
/XұQYăQÿѭӧFEҧRYӋWҥL7UѭӡQJĈҥLKӑF%iFK.KRDĈ+4*73+&0ngày 18 tháng 12 QăP2019
Trang 3ĈҤ,+Ӑ&48Ӕ&*,$73+&0 &Ӝ1*+Ñ$;+Ӝ,&+Ӫ1*+Ƭ$9,ӊ71$0 75ѬӠ1*ĈҤ,+Ӑ&%È&+.+2$ ĈӝF OұS± 7ӵGR± +ҥQKSK~F
- -
1+,ӊ09Ө/8Ұ19Ă17+Ҥ&6Ƭ
1Jj\WKiQJQăPVLQK : 10-04-1990 1ѫLVLQK : 4XҧQJ1JmL Chuyên ngành 4XҧQWUӏNLQKdoanh 0mVӕ : 60340102
I 7Ç1Ĉӄ7¬,
CÁC THÀNH PHҪN GҲN KӂT CHUӚI CUNG ӬNG Ҧ1++ѬӢ1*ĈӂN KӂT QUҦ PHÁT TRIӆN SҦN PHҬM MӞI CӪA CÁC DOANH NGHIӊP SҦN XUҨT
TҤI VIӊT NAM
,,1+,ӊ09Ө9¬1Ӝ,'81*
x ;iFÿӏQKYjÿROѭӡQJPӭFÿӝWiFÿӝQJFӫDFiFWKjQKSKҫQJҳQNӃWFKXӛLFXQJӭQJÿӃQNӃWTXҧSKiWWULӇQVҧQSKҭPPӟLFӫDGRDQKQJKLӋSVҧQ[XҩW
x ;iFÿӏQKYjÿROѭӡQJVӵNKiFELӋWYӅҧQKKѭӣQJFӫDFiFWKjQKSKҫQJҳQNӃWFKXӛLFXQJӭQJOrQNӃWTXҧSKiWWULӇQVҧQSKҭPPӟLWKHRFѫFKӃWtFKKӧSWULWKӭF
Trang 4/Ӡ,&Ҧ0Ѫ1
/ӡLÿҫXWLrQ7iFJLҧWUkQWUӑQJFҧPѫQÿӃQ761JX\ӉQ7KӏĈӭF1JX\rQÿmWұQWuQKKѭӟQJGүQWURQJVXӕWWKӡLJLDQWKӵFKLӋQÿӅWjLJL~SWiFJLҧKRjQWKjQKÿӅWjLQJKLrQFӭXWKHRÿ~QJPөFWLrX YjWKӡLJLDQÿһW ra
7iFJLҧWUkQWUӑQJFҧP ѫQ4~\WKҫ\F{F{QJWiFWҥL.KRD4XҧQOê&{QJQJKLӋSWUѭӡQJĈҥL+ӑF%iFK.KRD73+&0ÿmWUX\ӅQÿҥWQKӳQJWULWKӭc YjNLQKQJKLӋP TXêEiXWURQJVXӕWWKӡLJLDQKӑFWұSWҥLWUѭӡQJ FӫDW{L
TiFJLҧÿһFELӋWFҧPѫQJLDÿuQKEҥQEqFiFDQKFKӏYjEҥQEqÿӗQJQJKLӋSÿmKӛWUӧWURQJVXӕWTXiWUuQKKӑFWұSQJKLrQFӭXWKXWKұSVӕOLӋX
73+ӗ&Kt0LQKWKiQJQăP2019
7iFJLҧOXұQYăQ
1JX\ӉQ7UL7jL
Trang 57Ï07Ҳ7/8Ұ19Ă17+Ҥ&6Ƭ
ĈӅWjLQJKLrQFӭX³Các thành phҫn gҳn kӃt chuӛi cung ӭng ҧQKKѭӣQJÿӃn kӃt quҧ phát triӇn sҧn phҭm mӟi cӫa các doanh nghiӋp sҧn xuҩt tҥi ViӋt Nam´QKҵm xác ÿӏQKYjÿROѭӡng thành phҫn nào cӫa gҳn kӃt chuӛi cung ӭng ҧQKKѭӣQJÿӃn kӃt quҧ phát triӇn sҧn phҭm mӟi trong các doanh nghiӋp sҧn xuҩWĈӅ WjLÿѭӧc thӵc hiӋn bao gӗPFiFEѭӟc sau: Tәng hӧp lý thuyӃWÿӅ xuҩt mô hình và giҧ thuyӃt nghiên cӭu, xây dӵQJWKDQJÿRQJKLrQFӭXÿӏnh tính, nghiên cӭXÿӏQKOѭӧQJVѫEӝ và nghiên cӭu ÿӏQKOѭӧng chính thӭc Phân tích dӳ liӋu tӯ 210 mүu khҧo sát bҵng phҫn mӅm SPSS
20 và AMOS 23 cho mӝt sӕ kӃt quҧ sau:
.ӃWTXҧNLӇPÿӏQK JLҧWKX\ӃW FKRWKҩ\WKjQKSKҫQJҳQNӃWNKiFKKjQJYjJҳQNӃWQӝLEӝҧQKKѭӣQJWtFKFӵFÿӃQNӃWTXҧSKiWWULӇQVҧQSKҭPPӟLFӫDGRDQKQJKLӋS VҧQ[XҩW7X\QKLrQJLҧWKX\ӃWYӅҧQKKѭӣQJFӫDJҳQNӃWQKjFXQJFҩSÿӃQNӃWTXҧSKiWWULӇQVҧQSKҭPPӟLNK{QJÿѭӧFFKҩSQKұQ
.ӃWTXҧNLӇPÿӏQKJLҧ WKX\ӃWFNJQJFKӍUDUҵQJFyVӵNKiFELӋWWURQJPӕLquan KӋJLӳDJҳQNӃWNKiFKKjQJ YӟLNӃWTXҧSKiWWULӇQVҧQSKҭP PӟLYjTXDQKӋJҳQNӃWQӝLEӝYӟLNӃWTXҧSKiWWULӇQVҧQSKҭPPӟLWKHR FѫFKӃWtFKKӧSWULWKӭFWURQJGRDQKQJKLӋS
7ӯNӃWTXҧNLӇPÿӏQKQJKLrQFӭXÿӅ[XҩWPӝWVӕJLҧLSKiSÿӇ giúp QKjTXҧQ
lý GRDQKQJKLӋSQkQJFDRÿѭӧFNӃWTXҧSKiWWULӇQVҧQSKҭPPӟLWURQJGRDQKQJKLӋS
&өWKӇFҫQSKkQEәQJXӗQOӵFSKKӧSÿӇWKӵFKLӋQKRҥWÿӝQJJҳQNӃWQӝLEӝWK{QJTXDWҥRUDFiFFѫFKӃTXҧQOêJL~SFiFEӝSKұQFKӭFQăQJNKiFQKDXWKDPJLDYào FiFKRҥWÿӝQJSKiWWULӇQVҧQSKҭPPӟLFӫDGRDQKQJKLӋS1JKLrQFӭXFNJQJÿӅ[XҩWFҫQWKӵFKLӋQKRҥWÿӝQJJҳQNӃWNKiFKKjQJWURQJTXiWUuQKSKiWWULӇQVҧQSKҭPPӟLFӫDGRDQKQJKLӋS1JRjLUDQJKLrQFӭXFNJQJÿӅ[XҩWGRDQKQJKLӋSFҫQ[k\GӵQJPӝWFѫFKӃWtFKKӧSWULWKӭFWѭѫQJ[ӭQJ ÿӇJL~SFKRKRҥWÿӝQJJҳQNӃWQӝLEӝJҳQNӃWNKiFKKjQJPDQJOҥLKLӋXTXҧFKRKRҥWÿӝQJSKiWWULӇQVҧQSKҭPPӟL
0һFGÿҥWÿѭӧFPӝWVӕNӃWTXҧVRQJQJKLrQFӭXFNJQJFKӍUDPӝWVӕÿLӇPFzQKҥQFKӃWӯÿyÿӅ[XҩWPӝWVӕKѭӟQJQJKLrQFӭXWLӃSWKHR
Trang 6ABSTRACT
7KH UHVHDFK ³6upply chain involvement components effect on new product development performance of manufacturing companies in Vietnam´ SXUSRVH WRdetermine and measure which components of supply chain involvement effect on new product development performance in manufacturing companies The research was conduct follow steps: Literature review, suggest the research model and hypothesises, develop measues scale, qualitative research, preliminary quantitative research and formal quantitative research Analysed data from 210 samples using SPSS 20 and AMOS 23 shown results bellow:
The result shown that, both of customer involvement and internal involvement positively effect on new product development performance But the hypothesis that supplier involvement effect on new product development performance is not accepted
The result also shown that, there are dgree differences of relationship between customer involvement, internal involvement to new product development performance based on degree of knowledge integration mechanisms in companies
Base on results, this reseach contribute managerial implications, it help the managers practice and improve performance of new product development In detail, companies should allocate appropriate resources to implement internal involvement activities through managerical policy issuance, which help to encourage collaboration between departments in new product development The research suggest that, for achieving better performance of new product development, companies should to involve the customer at stages in the process of new product development The study calls on managers to consider to design knowledge integration mechanisms properly
to acquiring the value of internal involvement and customer involvement purpose of new product development performance improvement
Although achieving certain results, but there are some limitations in this research and future research directions are listed
Trang 7/Ӡ,&$0Ĉ2$1
7{L[LQFDPÿRDQQӝLGXQJWURQJOXұQYăQQj\OjNӃWTXҧQJKLrQFӭXFӫDFiQKkQW{LYӟLVӵKѭӟQJGүQFӫD761JX\ӉQ7KӏĈӭF1JX\rQNK{QJVDRFKpSNӃWTXҧWӯQJKLrQFӭXNKiF 9LӋFWKDPNKҧRFiFQJXӗQWjLOLӋXÿmÿѭӧFWUtFKGүQPӝWFiFKÿҫ\ÿӫWKHRÿ~QJTX\ÿӏQK
73+ӗ&Kt0LQKngày 28 tháng 10 QăP
7iFJLҧOXұQYăQ
1JX\ӉQ7UL7jL
Trang 81 0Ө&/Ө&
1 0Ө&/Ө& VII
2 '$1+0Ө&%Ҧ1*%,ӆ8 XI
3 '$1+0Ө&+Î1+Ҧ1+ XII
4 '$1+0Ө&&È&7Ӯ9,ӂ77Ҳ7 XIII
1 &+ѬѪ1*7Ә1*48$N 1
1.1 /êGRKuQKWKjQKÿӅWjL 1
1.2 0өFWLrXFӫDQJKLrQFӭX 5
1.3 éQJKƭDQJKLrQFӭX 5
1.4 3KҥPYLQJKLrQFӭX 5
1.5 3KѭѫQJSKiSQJKLrQFӭX 6
1.6 %ӕFөFOXұQYăQ 6
2 &+ѬѪ1*&Ѫ6Ӣ/é7+8<ӂ79¬*,Ҧ7+8<ӂ7.+2$+Ӑ& 8
2.1 &iFWUѭӡQJSKiLOêWKX\ӃWOLrQTXDQÿӃQ1PD 8
2.2 ĈӏQKQJKƭDFiFNKiLQLӋPFyOLrQTXDQ 10
2.2.1 *ҳQNӃWFKXӛLFXQJӭQJ 10
2.2.2 *ҳQNӃWNKiFKKjQJ 10
2.2.3 *ҳQNӃWQKjFXQJӭQJ 11
2.2.4 *ҳQNӃWQӝLEӝ 13
2.2.5 &ѫFKӃWtFKKӧSWULWKӭF 13
2.2.6 .ӃWTXҧSKiWWULӇQVҧQSKҭPPӟL 14
2.3 7әQJNӃWFiFQJKLrQ FӭXWUѭӟFFyOLrQTXDQ 16
2.3.1 7әQJNӃWQJKLrQFӭXWUѭӟFYӅNӃWTXҧ13' 17
2.3.2 7әQJNӃWQJKLrQFӭXҧQKKѭӣQJFӫDWKjQKSKҫQJҳQNӃWFKXӛLFXQJӭQJOrQNӃW TXҧ13' 20
2.3.3 7әQJNӃWPӝWVӕQJKLrQFӭXOLrQTXDQ.,0 26
2.4 &ѫKӝLQJKLrQFӭX 28
2.5 0{KuQKQJKLrQFӭXYjJLҧWKX\ӃWQJKLrQFӭX 29
2.5.1 0{KuQKQJKLrQFӭXÿӅ[XҩW 29
2.5.2 *LҧWKX\ӃWQJKLrQFӭX 30
2.5.2.1 ҦQKKѭӣQJFӫDJҳQNӃWNKiFKKjQJOrQNӃWTXҧ13' 30
2.5.2.2 ҦQKKѭӣQJFӫDJҳQNӃWQKjFXQJӭQJÿӃQNӃWTXҧ13' 31
2.5.2.3 ҦQKKѭӣQJFӫDJҳQNӃWQӝLEӝOrQNӃWTXҧ13' 31
2.5.2.4 7iFÿӝQJÿLӅXWLӃWFӫD.,0OrQTXDQKӋ &,ÿӃQNӃWTXҧ13' 32
2.5.2.5 7iFÿӝQJÿLӅXWLӃWFӫD.,0OrQTXDQKӋ6,ÿӃQNӃWTXҧ13' 33
Trang 92.5.2.6 7iFÿӝQJÿLӅXWLӃWFӫDFѫFKӃWtFKKӧSWULWKӭFOrQTXDQKӋJҳQNӃWQӝLEӝÿӃQNӃW
TXҧ13' 34
3 &+ѬѪ1*3+ѬѪ1*3+È31*+,Ç1&Ӭ8 36
3.1 4X\WUuQKQJKLrQFӭX 36
3.2 ;k\GӵQJWKDQJÿR 38
3.2.1 7KDQJÿRJҳQNӃWNKiFKKjQJ 38
3.2.2 7KDQJÿRJҳQNӃWQKjFXQJFҩS 39
3.2.3 7KDQJÿRJҳQNӃWQӝLEӝ 40
3.2.4 7KDQJÿRFѫFKӃWtFKKӧSWULWKӭF 41
3.2.5 7KDQJÿRNӃWTXҧ13' 42
3.2.6 7KLӃWNӃPүX 42
3.3 3KѭѫQJSKiS[ӱOêYjSKkQWtFKVӕOLӋX 43
3.3.1 .LӇPÿӏQKVѫEӝWKDQJÿR 43
3.3.1.1 .LӇPÿӏQKÿӝWLQFұ\WKDQJÿR 43
3.3.1.2 .LӇPÿӏQKJLiWUӏKӝLWөFӫDWKDQJÿR 44
3.3.2 ;ӱOêVӕOLӋXWURQJWKDQJÿRFKtQKWKӭF 44
3.3.2.1 .LӇPÿӏQKP{KuQKWKDQJÿREҵQJSKѭѫQJSKiS&)$ 45
3.3.2.2 .LӇPÿӏQKP{KuQKQJKLrQFӭX 45
3.3.2.3 3KkQWtFKFҩXWU~FÿDQKyP 45
3.4 .ӃWTXҧQJKLrQFӭXVѫEӝ 46
3.4.1 1JKLrQFӭXÿӏQKWtQKVѫEӝ 46
3.4.1.1 *ҳQNӃWNKiFKKjQJ 47
3.4.1.2 *ҳQNӃWQKjFXQJFҩS 48
3.4.1.3 *ҳQNӃWQӝLEӝ 48
3.4.1.4 &ѫFKӃWtFKKӧSWULWKӭF 49
3.4.1.5 .ӃWTXҧSKiWWULӇQVҧQSKҭPPӟL 49
3.4.2 1JKLrQFӭXÿӏQKOѭӧQJVѫEӝ 51
3.4.2.1 7KDQJÿRJҳQNӃWNKiFKKjQJ 52
3.4.2.2 7KDQJÿRJҳQNӃWQKjFXQJFҩS 52
3.4.2.3 7KDQJÿRJҳQNӃWQӝLEӝ 52
3.4.2.4 7KDQJÿRFѫFKӃWtFKKӧSWULWKӭF 52
3.4.2.5 7KDQJÿRNӃWTXҧSKiWWULӇQVҧQSKҭPPӟL 53
4 &+ѬѪ1*.ӂ748Ҧ1*+,Ç1&Ӭ8 54
4.1 0{WҧÿһFÿLӇPPүXNKҧRViW 54
4.1.1 7KXWKұSYjOjPVҥFKGӳOLӋX 54
4.1.2 7KӕQJNrPүXNKҧRViW 55
4.2 .LӇPÿӏQKWKDQJÿREҵQJSKkQWtFK&URQEDFK¶V$OSKDYj()$ 57
4.2.1 .ӃWTXҧSKkQWtFK&UREDFK¶V$OSKD 58
Trang 104.2.2 .ӃWTXҧ()$FKXQJFKRWRjQEӝWKDQJÿR 59
4.3 .LӇPÿӏQKWKDQJÿREҵQJSKѭѫQJSKiS&)$ 62
4.4 .ӃWTXҧNLӇPÿӏQKP{KuQKYjFiFJLҧWKX\ӃWQJKLrQFӭX 68
4.4.1 .LӇPÿӏQKP{KuQKOêWKX\ӃW 68
4.4.2 .LӇPÿӏQKFiFJLҧWKX\ӃWQJKLrQFӭX 69
4.5 .LӇPÿӏQK%Rotstrap 70
4.6 3KkQWtFKÿDQKyP0XOWLJURXSDQDO\VLV 70
4.6.1 .LӇPÿӏQKJLҧWKX\ӃW+ 71
4.6.2 .LӇPÿӏQKJLҧWKX\ӃW+ 72
4.6.3 .LӇPÿӏQKJLҧWKX\ӃW+ 72
4.7 7KҧROXұQNӃWTXҧNLӇPÿӏQKWKDQJÿRNӃWTXҧNLӇPÿӏQKJLҧWKX\ӃW 74
4.7.1 .ӃWTXҧNLӇPÿӏQKWKDQJÿR 74
4.7.2 .ӃWTXҧNLӇPÿӏQKJLҧWKX\ӃWQJKLrQFӭX 76
4.7.2.1 .ӃWTXҧNLӇPÿӏQKJLҧWKX\ӃW+ 77
4.7.2.2 .ӃWTXҧNLӇPÿӏQKJLҧWKX\ӃW+ 77
4.7.2.3 .ӃWTXҧNLӇPÿӏQKJLҧWKX\ӃW+ 78
4.7.2.4 .ӃWTXҧNLӇPÿӏQKJLҧWKX\ӃWYӅVӵNKiFELӋWWKHR.,0 79
5 &+ѬѪ1*.ӂ7/8Ұ19¬.,ӂ11*+ӎ 81
5.1 7yPWҳWNӃWTXҧQJKLrQFӭX 81
5.2 ĈyQJJySFӫDQJKLrQFӭX 82
5.2.1 ĈyQJJySYӅPһWOêWKX\ӃW 82
5.2.2 ĈyQJJySYӅPһWTXҧQWUӏWKӵFWLӉQ 82
5.3 +ҥQFKӃFӫDQJKLrQFӭX YjÿӅ[XҩWKѭӟQJQJKLrQFӭX 85
5.3.1 +ҥQFKӃFӫDQJKLrQFӭX 85
5.3.2 +ѭӟQJQJKLrQFӭXWLӃSWKHR 85
6 7¬,/,ӊ87+$0.+Ҧ2 87
7 3+Ө/Ө&'$1+6È&+ĈÈ39,Ç1ĈѬӦ&3+Ӓ1*9Ҩ1Ĉӎ1+7Ë1+ 94
8 3+Ө/Ө& '¬1%¬,.+Ҧ26È7Ĉӎ1+7Ë1+6Ѫ%Ӝ 95
9 3+Ө/Ө&7ѬӠ1*7+8Ұ71Ӝ,'81*3+Ӓ1*9Ҩ1ĈË1+7Ë1+ 98
10 3+Ө/Ө&%Ҧ1*7Ә1*+Ӧ37+$1*Ĉ2 *Ӕ&7+$1*Ĉ2'ӎ&+7+$1* Ĉ2+,ӊ8&+ӌ1+ 107
11 3+Ө/Ө&%Ҧ1*.+Ҧ26È7Ĉӎ1+/ѬӦ1*6Ѫ%Ӝ 110
12 3+Ө/Ө&3+Æ17Ë&+&521%$&+¶6$/3+$7+$1*Ĉ26Ѫ%Ӝ 114
13 3+Ө/Ө&3+Æ17Ë&+()$7+$1*Ĉ26Ѫ%Ӝ1 115
14 3+Ө/Ө&%Ҧ1*.+Ҧ26È7&+Ë1+7+Ӭ& 117
15 3+Ө/Ө&%7+Ѭ&Ҧ0Ѫ1 121
16 3+Ө/Ө&&521%$&+¶6$/3+$7+$1*Ĉ2&+Ë1+7+Ӭ&1 122
17 3+Ө/Ө&()$&+27+$1*Ĉ2&+Ë1+7+Ӭ&1 123
Trang 1118 3+Ө/Ө&3+Æ17Ë&+&)$&+27+$1*Ĉ2&+Ë1+7+Ӭ& 128
19 3+Ө/Ө&3+Æ17Ë&+6(0&+20Ð+Î1+1*+,Ç1&Ӭ8 130
20 3+Ө/Ө&.ӂ748Ҧ.,ӆ0Ĉӎ1+%227675$3 131
21 3+Ө/Ө&.ӂ748Ҧ3+Æ17Ë&+&Ҩ875Ò&Ĉ$1+Ï0 132
22 3+Ө/Ө&7Ï07Ҳ71*+,Ç1&Ӭ8&Ï/,Ç148$1Ĉӂ1Ĉӄ7¬, 135
Trang 122 '$1+0Ө&%Ҧ1*%,ӆ8
%ҧQJ7әQJKӧSWUѭӡQJSKiLQJKLrQFӭXYӅ13' 9
%ҧQJĈӏQKQJKƭDJҳQNӃWNKiFKKjQJ 10
%ҧQJ7әQJKӧSÿӏQKQJKƭD6,ÿmÿѭӧFÿӅ[XҩWWURQJPӝWVӕQJKLrQFӭX 12
%ҧQJĈӏQKQJKƭDYӅJҳQNӃWQӝLEӝ 13
%ҧQJ0ӝWVӕÿӏQKQJKƭDYӅNKiLQLӋP.,0 14
%ҧQJ7әQJKӧSPӝWVӕQJKLrQFӭXWUѭӟFÿROѭӡQJKLӋXTXҧ13' 20
%ҧQJ7әQJKӧSPӝWVӕQJKLrQFӭXYӅWiFÿӝQJJҳQNӃWFKXӛLFXQJӭQJÿӃQNӃWTXҧ NPD 24
%ҧQJ7әQJKӧSFiFQJKLrQFӭXWUѭӟFÿmVӱGөQJWKDQJÿRYӅWiFÿӝQJFӫDJҳQNӃW FKXӛLFXQJӭQJÿӃQNӃWTXҧ13' 25
%ҧQJ7KDQJÿRJҳQNӃWNKiFKKjQJ 39
%ҧQJ7KDQJÿRJҳQNӃWQKjFXQJFҩS 40
%ҧQJ7KDQJÿRJҳQNӃWQӝLEӝ 40
%ҧQJ7KDQJÿRFѫFKӃWtFKKӧSWULWKӭF 41
%ҧQJ7KDQJÿRNӃWTXҧSKiWWULӇQVҧQSKҭPPӟL 42
%ҧQJ%ҧQJWәQJKӧSWKDQJÿRWUѭӟFYjVDXKLӋXFKӍQK 49
%ҧQJ7K{QJNrPүXNKҧRViW 56
%ҧQJ7K{QJNrPүXNKҧRViWWLӃSWKHR 57
%ҧQJ+ӋVӕ&URQEDFK¶V$OSKDFӫDWKDQJÿRWURQJP{KuQKQJKLrQFӭX 58
%ҧQJ3DWWHUQ0DWUL[a 61
%ҧQJ+ӋVӕ&URQEDFK¶V$OSKDFӫD.,0Yj&,VDXNKLORҥLELӃQ 62
%ҧQJ.ӃWTXҧSKkQWtFKÿӝSKKӧSFӫDP{KuQKWKDQJÿR 65
%ҧQJ.ӃWTXҧNLӇPÿӏQKÿӝWLQFұ\FӫDP{KuQKWKDQJÿRFKXҭQKyD 65
%ҧQJ.ӃWTXҧNLӇPÿӏQKJLiWUӏSKkQELӋWFӫDWKDQJÿR 66
%ҧQJ7әQJNӃWWKDQJÿRVDXNLӇPÿӏQK&URQEDFK¶V$SKD()$&)$ 67
%ҧQJ.LӇPÿӏQKJLҧWKX\ӃWP{KuQKQJKLrQFӭX 69
%ҧQJ.ӃWTXҧNLӇPÿӏQK%RRWVWUDS 70
%ҧQJ.LӇPÿӏQKNKiFKELӋW&KL-square 71
%ҧQJѬӟFOѭӧQJPӕLTXDQKӋJLӳD&,Yj13'3WURQJP{KuQKNKҧELӃQWKHR.,0 72 %ҧQJ.LӇPÿӏQKNKiFELӋW&KL-VTXDUHFӫDTXDQKӋ,,YӟL13'3 73
%ҧQJ7yPWҳWNӃWTXҧNLӇPÿӏQKVӵNKiFELӋWWKHR.,0 73
%ҧQJ7yPWҳWPӕLTXDQKӋFiFELӃQ&,13'3 79
Trang 133 '$1+0Ө&+Î1+Ҧ1+
+uQK.KXQJÿROѭӡQJWKjQKF{QJ13' 16
+uQK0{KuQKFiF\ӃXWӕҧQKKѭӣQJÿӃQNӃWTXҧ13' 18
+uQK0{KuQKWURQJQJKLrQFӭX0LVKUD 6KDK 21
+uQK0{KuQKQJKLrQFӭX)HQJ :DQJ 22
+uQK0{KuQKQJKLrQFӭX6XQYjFWJ 23
+uQK0{KuQKQJKLrQFӭXFӫD=DKUDYj1LHOVHQ 27
+uQK0{KuQKQJKLrQFӭX/XFD $WXDKHQH-gima (2007) 28
+uQK0{KuQKQJKLrQFӭXÿӅ[XҩW 30
Hình 4X\WUuQKWKӵFKLӋQQJKLrQFӭX 37
+uQK.ӃWTXҧ&)$P{KuQKSKkQWtFKOҫQ 63
+uQK.ӃWTXҧ&)$P{KuQKWӟLKҥQFKXҭQ hóa) 64
+uQK.ӃWTXҧSKkQWtFK6(0P{KuQKQJKLrQFӭX 68
+uQK0{KuQKEҩWELӃQYjP{KuQKNKҧELӃQ 71
Trang 144 '$1+0Ө&&È&7Ӯ9,ӂ77Ҳ7 9LӃWWҳW 1JKƭDWLӃQJ$QK 1JKƭDWLӃQJ9LӋW
B2B Business to Business 'RDQKQJKLӋSYӟL GRDQKQJKLӋS B2C Business to Consumer 'RDQKQJKLӋSYӟL QJѭӡLGQJ
CI Customer Involvement *ҳQNӃWNKiFKKjQJ
CFA Confirm Factor Analysis 3KkQWtFKQKkQWӕNKҷQJÿӏQK EFA Exporatory Factor Analysis 3KkQWtFKQKkQWӕNKiPSKi
II Internal Involvement *ҳQNӃWQӝLEӝ
KIM Knowledge Integration Mechanism &ѫFKӃWtFKKӧSWULWKӭF
NPD New product development 3KiWWULӇQVҧQSKҭPPӟL
R&D Research and Development 1JKLrQFӭXYjSKiWWULӇQ
SEM Structural Equation Model 0{KuQKFҩXWU~FWX\ӃWWtQK
SI Supplier Involvement *ҳQNӃWQKjFXQJӭQJ
Trang 151 &+ѬѪ1*7Ә1*48$1 1.1 /êGRKuQKWKjQKÿӅWjL
+RҥWÿӝQJFӫDGRDQKQJKLӋSKLӋQQD\SKҧLÿӕLGLӋQYӟLiSOӵF UҩWOӟQWӯ yӃXWӕNLQKWӃYƭP{OүQYLP{6ҧQSKҭPFyYzQJÿӡLQJj\FjQJQJҳQP{LWUѭӡQJNLQKGRDQKWKD\ÿәLÿzLKӓLWӯ khách hàng ngày càng caoWKӏKLӃXWKD\ÿәLF{QJQJKӋSKiW WULӇQ YӟL WӕF ÿӝ QKDQK FKyQJ«FҥQK WUDQK JD\ JҳW ÿzL KӓL FiF GRDQK QJKLӋSNK{QJQJӯQJÿәLPӟL QKҵPQkQJFDRKLӋXTXҧWURQJ WURQJKRҥWÿӝQJ VҧQ[XҩW kinh doanh BrQFҥQKYLӋFkhai thác WӯQKӳQJVҧQSKҭPKLӋQcó, GRDQKQJKLӋSFҫQFK~WUӑQJ ÿӃQ YҩQÿӅ SKiWWULӇQVҧQSKҭP PӟLÿӇWҥRUDOӧLWKӃFҥQKWUDQKVRYӟLÿӕLWKӫJL~SWҥR QrQPӝWWәFKӭFFyQăQJOӵF FҥQKWUDQKEӅQ YӳQJYӯDKLӋXTXҧYӅPһWYұQKjQK YӯD KLӋX TXҧ YӅ PһW ÿәL PӟL 2¶5HLOO\ 7XVKPDQ