TIẾNG ANH CHUYÊN NGÀNH DU LỊCH 4 - HM13 Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F) Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi. Chúc anh chị thi tốt! 1. “On the whole”…. introduces a contrast makes a generalization makes an additional point indicates cause and effect 2. …………, women are more attracted by spa holidays than men. As a result However On the whole Although 3. Why does business travel increae? Economy picked up & Company no longer chase cost Restrictive company policies Economy picked up Company no longer chase cost
Trang 2TIẾNG ANH CHUYÊN NGÀNH DU LỊCH 4- HM13
Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F)
Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi.
Chúc anh chị thi tốt!
Trang 31 “On the whole”….
3 Why does business travel increae?
Economy picked up & Company no longer chase cost
Restrictive company policiesEconomy picked up
Company no longer chase cost
4 Why is “customer is always right”?All of these above
They make business for your hotelIt is good business ethics
It sets as standard for the staff
5 Why should you smile while you are talking with customers?All of these above
It raises your voice
It makes your sound friendlyIt makes your sound warmer
Trang 46 You act as one of a group of customers with special needs, such as a person in a wheelchair or someone whose first
language is not English and see how you are treated What type of getting feedback is it?
Mystery guest audit
Staff interactionPhone surveyDirect questions
7 ……cultural tourism attractions are part of our marketing mix, some of them don’t generate much money.
As a resultHowever
9 A hotel manager needs to make … decisionsAll of these above
10.Action plan, resource pack, brochure and interactive displays are impotant in ……
FestvialsCultural tours
Trang 511.As a reponsible travel organization, we undertake……
All of these above
to reduceReducing
12.Ask open qu… that the other person can’t answer yes or no
13.Avi tourism is a ……….
None of these abovePhotography tourCooking tour
15.Culture consists of ….
ways of thinkingcustoms
All of these above
Trang 616.His clothes were …… for a waiter He wore jeans and a not very clean T-shirt
17.Hotel managers usually ……… the daily staff briefing
havemeetgo to
Trang 721.I’ll give her your message.= I’ll ……… your messasgepass on
get backget throughput you through
22.I’m trying to put you through means….I’m trying to connect you now
I’ll give her your messageI’ll contact you again soonOne moment, please
23.If you are a hotel manager, you need to …All of these above
be energetic
have excellent business sensebe quick-thinking
24.Imagine ……… out under the stars in the Sahara Desert
All of these aboveto sleep
25.In a meeting:-Let’s make a start, shall we?- ………
The aim of the meeting is to duscuss …
Is there any other business?
Do I take it we are all in agreement?What do you think about it?
26.In our country, it is ………… to address older people by their first name
unfriendlyfriendlypolite
Trang 827.In the morning, the hotel manager …………breakfast arrangements
28.In this tour, you can contribute to the community.Slum
Photography tourCooking tourSpace
29.In this tour, you can experiment with new recipesCulinary
30.It’s been a long day, …….?hasn’t it?
didn’t it?isn’t is?will it?
31.L… more than you talk Look the other person in the don’t look around the room.
LikeLinkLook
Trang 932.Look! ………… I have a busy day tomorrow.I’m afraid I have to fo
I will go nowWhy don’t we goLet’s go
33.Make sure that the people who call the customers are polite and unaggressive What type of getting feedback is it?phone survey
feedback on the websitedirect questions
focus group
34.Mass tourism …………All of these above
Is for large tourist reortsIs for big number of touristsHave low profit margin
35.Mass tourists often stay in ….
International hotel chain and Larger tourist resorts
37.My battery is nearly flat = My battery has …… run out
passed onlooked intogot through
Trang 1038.Niche tourism ……… Is for small businesses
Is for small group of touristsAll of these above
Have high profit margin
39.Niche tourism is …….
For large tourist resortsFor low spenders
For high spenders
40.So, that was an interesting talk, ….?wasn’t it?
didn’t it?isn’t it?hasn’t it?
41.The atmosphere was ……… The reception didn’t smile or speak to me when I walked past and nobody offered to help me with my bags
42.The museum staff are still on strike …………., we have had to cancel all visits.
As a result
On the wholeHoweverAlthough
Trang 1143.The staff are hard-working and highly ……
44.Their primary motive is visiting a cultural destination and the result is intense experience about history and cultural heritage They are …
Purposeful tourists
Chance discovery cultural touristsSightseeing cultural tourists
Casual cultural tourists
45.There are ………main types of cultural touirsts
46.There is a strong …… aspect of running a hotel
theatretheatrically
Trang 1248.They have no cultural reasons even visit some cultural sites They don’t understand or appreciate these sites They are …….
Sightseeing cultural tourists
Chance discovery cultural touristsCasual cultural tourists
Incidental cultural tourist
49.They visit a destination for a cultural reason but has general interest in it They are ……….
Purposeful tourists
Sightseeing cultural tourists
Chance discovery cultural touristsCasual cultural tourists
50.They visit cultural attractions but have weak interest in travel and prefer other pursuits They are ….
Casual cultural tourists
Purposeful tourists
Sightseeing cultural tourists
Chance discovery cultural tourists
51.This tour helps you to find your family history
52.To check everyone agrees, you say: …………
The first item on the agenda is …
Do we all agree? and Is that decided then?
Do we all agree?
Trang 1353.To conclude the meeting, you say………All of these above
I think we’ve covereded verythingSo to sum up
Is there any other business?
54.To introduce another topic, you say: “……”
The aim of the meeting is
Can we move on to …?
The first item on the agenda is …Do we all agree?
55.Type of cultural tourists depend on …
The result of their visitTheir purpose
Their purpose & The result of their visit
Their money
56.What do you say to strike a conversation?
I don’t think we’ve met before & We haven’t been introduced
We haven’t been introducedI don’t think we’ve met beforeIt’s been a long day, isn’t it?
57.What does a hotel inspector check ?
ReservationsRoom serive
All of these above
Trang 1459.What is a good way to reward employees?Experience
60.What is good about “Focus group”?All of these above
It makes customers feel part of the teamInformation can be detailed
Hotel can obtain good qualitative date
61.What is the special feature of culinary tour?
You can see animal in their natural environment
You can learn with top class chef
None of these aboveYou can see the earth
62.What is the special feature of extreme tour?
You can learn with top class chefYou can see the earth
You can go to the Arctic
You can see animal in their natural environment
63.What is the special feature of genealogy tour?
You can learn with top class chefYou can go to the Arctic
You can see animal in their natural environment
You may discover your ancestral homeland where you don’t speak the language
64.What is the special feature of slum tour?
Trang 1565.When a hotel inspector checks the restaurants, he makes sure …….
Clean cutlery and plates
Asked if customers enjoyed the mealsSpeed of service
All of these above
66.When a hotel inspector checks the rooms, he makes sure …….
Staff offers help with luggageRooms are clean and tidy
Rooms are clean and tidy & Erything is in place
Erything is in place
67.When a hotel inspector checks the staff, he makes sure …….
They are polite
They are polite & They are friendly
They are friendlyClean and tidy
68.When inspecting …… , they must be clean and tidy with en-suite facilities and everything is in place
Reception areaRestaurants
69.When inspecting …… , they must be polite, friendly and use name of guests
Reception area
Trang 1670.When making a presentation, you should ….Greet the audience & Speak clearly
Read from scriptSpeak clearly
Greet the audience
71.When making a presentation, you shouldn’t … All of these above
Use small font
Stand in front of screenUse lots of colours
72.When making small talk, ………… people to each other Make an effort to remember names and use them
74.Who usually sits in the front row?All of these above
Business travelersSales representatives
Trang 1775.Why do many tourists like Niche tourism?
It is cheap
You can have friends of same interests
It is not crowded and You can have friends of same interestsIt is not crowded
76.Why does business travel decrease?
Cuts in travel budget & Restrictive company policies
Limited overnight staysCuts in travel budget
Restrictive company policies
77.You can dive under the ice in this tour.
78.You can see the animals in their natural environment.
Cooking tourExtremeSpace
79.You can view the plane from a distance of 300 km.
Cooking tourWildlife
Space
Trang 1880.You use this type of getting feedback because there can be a great difference between what we think people want and what people really want
82 Culture refers to heritage of a nation like ….All of these above
For almost nothing
84 details/ you/ the/I/ all/if/ mind/ check/ again/ do?Do you mind if I check all the details again?
If I check all the details again do you mind?If you do mind I check all the details again?Do you mind I check if the details again?
Trang 1985 “Although” ….
makes an additional pointindicates cause and effectmakes a generalization
introduces a contrast
86 “As a result” refers to …
a generalizationadditional point
cause and effect
a contrast
87 “Consequently” …
makes a generalizationmakes an additional pointintroduces a contrast
indicates cause and effect88 “Furthermore” ……
makes a generalizationintroduces a contrast
makes an additional point
indicates cause and effect
89 “However” …
makes a generalizationindicates cause and effect
introduces a contrast
makes an additional point
90 Example of Verb + infinitive is …
All of these above
Decide
Trang 2091 For top quality dental treatment, we recommend …….
to gogo
All of these above
92 Have something interesting to say If you know what is happening in the news, you have a … to start a conversationopportunity
timereasonoption