TIẾNG ANH CHUYÊN NGÀNH DU LỊCH 4 - HM13 Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F) Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi. Chúc anh chị thi tốt! 1. “On the whole”…. introduces a contrast makes a generalization makes an additional point indicates cause and effect 2. …………, women are more attracted by spa holidays than men. As a result However On the whole Although 3. Why does business travel increae? Economy picked up & Company no longer chase cost Restrictive company policies Economy picked up Company no longer chase cost
Trang 2TIẾNG ANH CHUYÊN NGÀNH DU LỊCH 4
- HM13
Hướng dẫn cách tra đáp án: Những câu hỏi chung chung thì anh chị tra cứu bằng đáp án cho nhanh (phím tắt CTRL + F)
Có nhiều đáp án giống nhau, hoặc trùng nhau, nhưng khác câu hỏi, anh chị đọc kỹ câu hỏi.
Chúc anh chị thi tốt!
Trang 31 “On the whole”….
introduces a contrast
makes a generalization
makes an additional point
indicates cause and effect
2 …………, women are more attracted by spa holidays than men.
As a result
However
On the whole
Although
3 Why does business travel increae?
Economy picked up & Company no longer chase cost
Restrictive company policies
Economy picked up
Company no longer chase cost
4 Why is “customer is always right”?
All of these above
They make business for your hotel
It is good business ethics
It sets as standard for the staff
5 Why should you smile while you are talking with customers? All of these above
It raises your voice
It makes your sound friendly
It makes your sound warmer
Trang 46 You act as one of a group of customers with special needs, such as a person in a wheelchair or someone whose first
language is not English and see how you are treated What type
of getting feedback is it?
Mystery guest audit
Staff interaction
Phone survey
Direct questions
7 ……cultural tourism attractions are part of our marketing mix, some of them don’t generate much money.
As a result
However
Although
On the whole
8 A hotel manager needs to …………administrative work everyday
finish
do
take
make
9 A hotel manager needs to make … decisions
All of these above
aesthetic
administrative
financial
10 Action plan, resource pack, brochure and interactive displays are impotant in ……
Festvials
Cultural tours
Trang 511 As a reponsible travel organization, we undertake……
Reduce
All of these above
to reduce
Reducing
12 Ask open qu… that the other person can’t answer yes or no
questions
quote
quotation
quick
13 Avi tourism is a ……….
None of these above
Photography tour
Cooking tour
Birdwatching tour
14 Cultural visitors spend almost twice as much as
city-break visiotors …………, many overseas visitors cite
“history/culture” as a motivation for visiting our country.
As a result
On the whole
Furthermore
However
15 Culture consists of ….
ways of thinking
customs
beliefs
All of these above
Trang 616 His clothes were …… for a waiter He wore jeans and a not very clean T-shirt
inappropriate
honest
dishonest
appropriate
17 Hotel managers usually ……… the daily staff briefing
have
meet
go to
attend
18 How are business travellers different from ordinary travelers?
All of these above
Check-in procedures
Class of travel
Cost factors
19 I am getting used to …
A % B
to trevel to the jungle
travel to the jungle
traveling to the jungle
20 I appreciate ……
Your help
Your helping me and your help
You help me
Your helping me
Trang 721 I’ll give her your message.= I’ll ……… your messasge pass on
get back
get through
put you through
22 I’m trying to put you through means….
I’m trying to connect you now
I’ll give her your message
I’ll contact you again soon
One moment, please
23 If you are a hotel manager, you need to …
All of these above
be energetic
have excellent business sense
be quick-thinking
24 Imagine ……… out under the stars in the Sahara Desert
All of these above
to sleep
sleep
sleeping
25 In a meeting:-Let’s make a start, shall we?- ………
The aim of the meeting is to duscuss …
Is there any other business?
Do I take it we are all in agreement?
What do you think about it?
26 In our country, it is ………… to address older people by their first name
impolite
unfriendly
friendly
polite
Trang 827 In the morning, the hotel manager …………breakfast
arrangements
check
do
attend
review
28 In this tour, you can contribute to the community.
Slum
Photography tour
Cooking tour
Space
29 In this tour, you can experiment with new recipes
Culinary
Slum
Space
Genealogy
30 It’s been a long day, …….?
hasn’t it?
didn’t it?
isn’t is?
will it?
31 L… more than you talk Look the other person in the eye-don’t look around the room.
Listen
Like
Link
Look
Trang 932 Look! ………… I have a busy day tomorrow.
I’m afraid I have to fo
I will go now
Why don’t we go
Let’s go
33 Make sure that the people who call the customers are polite and unaggressive What type of getting feedback is it? phone survey
feedback on the website
direct questions
focus group
34 Mass tourism …………
All of these above
Is for large tourist reorts
Is for big number of tourists
Have low profit margin
35 Mass tourists often stay in ….
International hotel chain and Larger tourist resorts
Homestay
International hotel chain
Larger tourist resorts
36 me/ credit/is/ you/ could/ what/ card/ tell/ number/ your? Could you tell me what your credit card number is?
Could you tell me your credit card what number is?
Could you tell me what is your credit card numer?
Could you tell me what is credit card your number?
37 My battery is nearly flat = My battery has ……
run out
passed on
looked into
got through
Trang 1038 Niche tourism ………
Is for small businesses
Is for small group of tourists
All of these above
Have high profit margin
39 Niche tourism is …….
For large tourist resorts
For low spenders
Cheap
For high spenders
40 So, that was an interesting talk, ….?
wasn’t it?
didn’t it?
isn’t it?
hasn’t it?
41 The atmosphere was ……… The reception didn’t smile
or speak to me when I walked past and nobody offered to help
me with my bags
unwelcoming
welcoming
unfriendly
friendly
42 The museum staff are still on strike …………., we have had to cancel all visits.
As a result
On the whole
However
Although
Trang 1143 The staff are hard-working and highly ……
rewarded
motivating
rewarding
motivated
44 Their primary motive is visiting a cultural destination and the result is intense experience about history and cultural heritage They are …
Purposeful tourists
Chance discovery cultural tourists
Sightseeing cultural tourists
Casual cultural tourists
45 There are ………main types of cultural touirsts
7
5
4
6
46 There is a strong …… aspect of running a hotel
theatre
theatrically
theatrical
theory
47 They have no cultural reason when visiting a destination but feel excited by culture and have intense cultural
experience.
Purposeful tourists
Chance discovery cultural tourists
Sightseeing cultural tourists
Casual cultural tourists
Trang 1248 They have no cultural reasons even visit some cultural sites They don’t understand or appreciate these sites They are …….
Sightseeing cultural tourists
Chance discovery cultural tourists
Casual cultural tourists
Incidental cultural tourist
49 They visit a destination for a cultural reason but has general interest in it They are ……….
Purposeful tourists
Sightseeing cultural tourists
Chance discovery cultural tourists
Casual cultural tourists
50 They visit cultural attractions but have weak interest in travel and prefer other pursuits They are ….
Casual cultural tourists
Purposeful tourists
Sightseeing cultural tourists
Chance discovery cultural tourists
51 This tour helps you to find your family history
Slum
Culinary
Genealogy
Space
52 To check everyone agrees, you say: …………
The first item on the agenda is …
Do we all agree? and Is that decided then?
Do we all agree?
Trang 1353 To conclude the meeting, you say………
All of these above
I think we’ve covereded verything
So to sum up
Is there any other business?
54 To introduce another topic, you say: “……”
The aim of the meeting is
Can we move on to …?
The first item on the agenda is …
Do we all agree?
55 Type of cultural tourists depend on …
The result of their visit
Their purpose
Their purpose & The result of their visit
Their money
56 What do you say to strike a conversation?
I don’t think we’ve met before & We haven’t been introduced
We haven’t been introduced
I don’t think we’ve met before
It’s been a long day, isn’t it?
57 What does a hotel inspector check ?
Reservations
Room serive
All of these above
Rooms
58 What does a hotel inspector check ?
All of these above
staff
Restaurans
Reception area
Trang 1459 What is a good way to reward employees?
Experience
Time
Voucher
Money
60 What is good about “Focus group”?
All of these above
It makes customers feel part of the team
Information can be detailed
Hotel can obtain good qualitative date
61 What is the special feature of culinary tour?
You can see animal in their natural environment
You can learn with top class chef
None of these above
You can see the earth
62 What is the special feature of extreme tour?
You can learn with top class chef
You can see the earth
You can go to the Arctic
You can see animal in their natural environment
63 What is the special feature of genealogy tour?
You can learn with top class chef
You can go to the Arctic
You can see animal in their natural environment
You may discover your ancestral homeland where you don’t speak the language
64 What is the special feature of slum tour?
Trang 1565 When a hotel inspector checks the restaurants, he makes sure …….
Clean cutlery and plates
Asked if customers enjoyed the meals
Speed of service
All of these above
66 When a hotel inspector checks the rooms, he makes sure
…….
Staff offers help with luggage
Rooms are clean and tidy
Rooms are clean and tidy & Erything is in place
Erything is in place
67 When a hotel inspector checks the staff, he makes sure
…….
They are polite
They are polite & They are friendly
They are friendly
Clean and tidy
68 When inspecting …… , they must be clean and tidy with en-suite facilities and everything is in place
staff
Rooms
Reception area
Restaurants
69 When inspecting …… , they must be polite, friendly and use name of guests
staff
Restaurants
Rooms
Reception area
Trang 1670 When making a presentation, you should ….
Greet the audience & Speak clearly
Read from script
Speak clearly
Greet the audience
71 When making a presentation, you shouldn’t …
All of these above
Use small font
Stand in front of screen
Use lots of colours
72 When making small talk, ………… people to each other Make an effort to remember names and use them
introduce
take
talk
shake hands
73 When making small talk, offer your ………… so that the other person doesn’t have to remember it
card
ID
key card
passport
74 Who usually sits in the front row?
All of these above
CEO
Business travelers
Sales representatives
Trang 1775 Why do many tourists like Niche tourism?
It is cheap
You can have friends of same interests
It is not crowded and You can have friends of same interests
It is not crowded
76 Why does business travel decrease?
Cuts in travel budget & Restrictive company policies
Limited overnight stays
Cuts in travel budget
Restrictive company policies
77 You can dive under the ice in this tour.
Wildlife
Culinary
Extreme
Slum
78 You can see the animals in their natural environment.
Cooking tour
Extreme
Space
Wildlife
79 You can view the plane from a distance of 300 km.
Cooking tour
Wildlife
Extreme
Space
Trang 1880 You use this type of getting feedback because there can
be a great difference between what we think people want and what people really want
Direct questions
Focus group
Feedback on the website
Staff interaction
81 You/in/would/ filling/ me/ this/ for/ mind/ form?
Would you mind filling in this form for me?
Would you filling in this mind form for me?
Filling in this form for me would you mind?
Would you mind filling for me in this form?
82 Culture refers to heritage of a nation like ….
All of these above
literature
music
architecture
83 Cut into the bone means…
Reduce to a minimum
In the near future
Slow down
For almost nothing
84 details/ you/ the/I/ all/if/ mind/ check/ again/ do?
Do you mind if I check all the details again?
If I check all the details again do you mind?
If you do mind I check all the details again?
Do you mind I check if the details again?
Trang 1985 “Although” ….
makes an additional point
indicates cause and effect
makes a generalization
introduces a contrast
86 “As a result” refers to …
a generalization
additional point
cause and effect
a contrast
87 “Consequently” …
makes a generalization
makes an additional point
introduces a contrast
indicates cause and effect
88 “Furthermore” ……
makes a generalization
introduces a contrast
makes an additional point
indicates cause and effect
89 “However” …
makes a generalization
indicates cause and effect
introduces a contrast
makes an additional point
90 Example of Verb + infinitive is …
Mind
Postpone
All of these above
Decide
Trang 2091 For top quality dental treatment, we recommend …….
to go
go
All of these above
going
92 Have something interesting to say If you know what is happening in the news, you have a … to start a conversation opportunity
time
reason
option