ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH CHUYÊN NGHÀNH DU LỊCH _HM10_THI TỰ LUẬN Ghi chú (Đ) là câu trả lời Câu 1 With WiFi _____ in hotels, visitors can get information 247 using their mobile devices. Chọn một câu trả lời: a. interaction b. connections(Đ) c. communication d. transaction Câu 2 __________ is something that you are not able to understand, explain, or get information about (mystery) Chọn một câu trả lời: a. Clue b. Mystery(Đ) c. Secret d. Story Câu 3 __________ is the period of time when a king or queen rules a country Chọn một câu trả lời: a. Government b. Control c. Reign(Đ) d. Manage Tài liệu này dùng cho ngành học Quản trị du lịch và lữ hành hệ từ xa ehou của Trường Đại Học Mở Hà Nội
Trang 1ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH CHUYÊN NGHÀNH DU LỊCH
is something that you are not able to understand, explain, or get information about (mystery)
Trang 3A flight attendant needs excellent communication skills in order to _with people from other cultures. c you can note d you can see(Đ)
Trang 5c vest d shirt Câu 16
Both business and leisure travellers expect guest rooms with flat-screen TVs or docking stations for portable music players.
Despite of being at the start, tourism jobs involve a lot of good opportunities for career developments.
Trang 6a Go ahead but no flash please!
b I’m afraid there aren’t any toilets here(Đ) c That’s an interesting question
d Sure, you can go shopping
Trang 7Having excellent _ skills is essential to a travel agent
Trang 8Many people consider working in tourism as a option before they find jobs in other industries
Chọn một câu trả lời:
a lifetime b short c permenant
Trang 12Tourism workers should have good a physical condition since the working hours are sometimes .
Trang 14a Address the guest by name(Đ) b Say their room number out loud
c Call the reservationist for the reservation information d Don’t ask for any deposit on the room
Câu 52
What does the travel agent say when confirming details?Chọn một câu trả lời:
a Actually, it’s Jane, not Jan b Is that E for English? c Yes, that’s correct(Đ)
d Can I just check your travel dates?
Trang 15b Is that P for Professional?
c Can I just check your departure dates? d Yes, that’s right
Câu 54
What does VFR stand for?Chọn một câu trả lời:
a Visiting foreign relatives
b Visiting friends and relatives(Đ) c Visiting friends’ relatives
d Visits for relatives
Trang 16a They are personalized to meet their own requirements b They involve a lot of work for travel professionals c They are not appropriate for more adventurous travelers d They’re easier for the traveler to organize(Đ)
Trang 18What kind of tourism is the most popular in the world?
c Gossips heard about the company d Relevant qualities and skills(Đ) Câu 68
What should you do when dealing with tourists’ questions?Chọn một câu trả lời:
a Give them a negative comment on the question b Give them inappropriate information
c Make sure you understand their questions(Đ)
d Ignore the questions if you don’t know the answers
Trang 22a ask for the guest’s passport
b Check the reservation on the computer c Say what floor the room is on
d wish the guest an enjoyable stay(Đ)
Trang 23b Ask the bellboy to escort the guest to the room c Confirm reservation details(Đ)
d Give the key to the guest