ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH CHUYÊN NGÀNH KHÁCH SẠN (SHT)_HM25_THI VẤN ĐÁP TRỰC TUYẾN Ghi chú (Đ) là đáp án đúng Có bản dịch tiếng việt ở cuối tài liệu Câu hỏi có hình ảnh ở cuối tài liệu Câu hỏi có hình thì đáp án tích V Câu 1 “It is 6 metres wide and 12 metres long” is used to …….. a. Describe size and dimension(Đ) b. None of these above c. Seating arrangement d. Shape Câu 2 At what step will you do the upselling? a. After check room availability(Đ) b. Confirm reservation c. Inform deposit d. Handle reservation Tài liệu này dùng cho ngành học Quản Trị Dịch Vụ Du Lịch và Lữ Hành hệ từ xa ehou của Trường Đại Học Mở Hà Nội
ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH CHUYÊN NGÀNH KHÁCH SẠN (SHT)_HM25_THI VẤN ĐÁP TRỰC TUYẾN Ghi (Đ) đáp án Có dịch tiếng việt cuối tài liệu Câu hỏi có hình ảnh cuối tài liệu Câu hỏi có hình đáp án tích V Câu “It is metres wide and 12 metres long” is used to …… a Describe size and dimension(Đ) b None of these above c Seating arrangement d Shape Câu At what step will you the upselling? a After check room availability(Đ) b Confirm reservation c Inform deposit d Handle reservation Câu Baked fresh Atlantic salmon fillet layered with lobster tail medallions served with a chilled Champagne and pink grapefruit glaze a Chicken Florentine b Scallop bacon c Champagne salmon(Đ) d Escargot Câu Can you finish the sentence? “Good morning SHT hotel Reservation Department …….” a “Good morning SHT hotel Reservation Department Andrew speaking How may I assist you?”(Đ) b “Good morning SHT hotel Reservation Department Andrew speaking” c “Good morning SHT hotel Reservation Department What you want? ” d “Good morning SHT hotel Reservation Department May I help you?” Câu Fill in the gap with correct verb for each step to check out -A… for guests’ name a Arranged b Ask(Đ) c Arrange d Asks Câu Fill in the gap with correct verb for each step to check out -G… guests a Guess b Guide c Good d Greet(Đ) Câu Fill in the gap with correct verb for each step to check out -I …… housekeeping department a Informed b Installed c Inform(Đ) d Install Câu Fill in the gap with correct verb for each step to check out I …… housekeeping department a Informed b Installed c Install d Inform(Đ) Câu Fill in the gap with correct verb for each step to check out -R …… account with guests a Review(Đ) b Returned c Return d Reviewed Câu 10 Fill in the gap with correct verb for each step to check out -S…… the payment a Show b Say c See d Settle(Đ) Câu 11 Fill in the gap with correct verb for each step to check out -T … guests for stay and invite to return a Thanks b Thinks c Thank(Đ) d Think Câu 12 -Good morning May I help you ? - ……………… a Can I pay with traveler’s check? b Could you sign each check? c Would you like to check? d I’d like to check out now(Đ) Câu 13 How you reply? “Is there garlic in the food? No garlic for me, please!” a There is just some garlic b I’ll take a note for the chef(Đ) c Is it what you want? d No garlic for you Câu 14 How many steps are there to check-in for the guests? a 10 b c d 9(Đ) Câu 15 I apologize … that a for(Đ) b to c with d on Câu 16 I’ll pay … a on cash b in cash(Đ) c by cash d with cash Câu 17 It is a type of hotel room that can accommodate people a Double room b Single room c Triple room(Đ) Câu 18 It is a type of hotel room that has one bed for two people a Double room(Đ) b Family room c Single room d Triple room Câu 19 It is a type of hotel room that has two-single beds for two people a Double room b Family room c Single room d Twin room(Đ) Câu 20 It is a type of hotel room with enough space for a single bed for one person a Double room b Family room c Single room(Đ) d Triple room Câu 21 Six large escargots with mushroom caps, baked with garlic butter and cheese What is it? a Escargot(Đ) b Chicken Florentine c Champagne salmon d Scallop bacon Câu 22 Six plump scallops wrapped in bacon broiled and served with a tangy seafood sauce a Chicken Florentine b Champagne salmon c Escargot d Scallop bacon(Đ) Câu 23 Strawberry and peach Bavarian cream covered with sherry soaked lady fingers served with strawberries and fresh cream a Praline Ice cream b Chicken Florentine c Scallop bacon d Bavarian Trifle(Đ) Câu 24 The hotel … this week, so it’s not a problem a has booked b js booked c hasn’t booked d isn’t booked(Đ) Câu 25 The kids were ………that the pool wasn’t open this morning a disappointed(Đ) b worried c delighted d glad Câu 26 The last hotel we stayed in …us for a late check out a got b charged(Đ) c made d paid Câu 27 They come into the hotel without reservation Who are they? a Convention guests b Individual guests c Groups with reservations d Walk-ins(Đ) Câu 28 What are some types of meetings ? a All of these above(Đ) b Conference c Convention d Forum Câu 29 What categories are there in a standard menu? a All of these above(Đ) b Appertizer c Salad d Entree Câu 30 What you after asking guest’s Estimated time of arrival ? a Ask for information b Confirm reservations(Đ) c Handle reservation d Thanks guets and goodbye Câu 31 What you after greeting guest and offering help? a Ask for ETA b Confirm reservation c Handle reservation(Đ) d Inform payment Câu 32 What you say when handling the reservation? a “How many people you have in your group?” b “How many rooms you like to book?” c All of these above(Đ) d “When would you like to stay?” Câu 33 What you say when informing cost of the room? a “The Superior room costs $80 per room including tax and daily breakfast” b “The Superior room costs $80 per room per night including daily breakfast” c “The Superior room costs $80 per room per night including tax and daily breakfast”(Đ) d “The Superior room costs $80 per room per night” Câu 34 What you say when you want to the upselling? a 10 more US dollars will help you stay in a Deluxe room with the city view b Pay 10 US dollars more and you will stay in a Deluxe room with the city view c With just 10 more US dollars, you can stay in a Deluxe room with a view of the city and you can use the afternoon tea at our skybar(Đ) d You need to pay 10 US dollars more to stay in a Deluxe room with the city view Câu 35 What does the receptionist after borrowing guest’s passport? a Introduce hotel policy b Re-confirm reservation information(Đ) c Offer bellman service d Thank and wish guests a good stay Câu 36 What information does the receptionist imform guest? a All of these above(Đ) b breakfast c Wifi d Services Câu 37 What is another way to call “group guests?” a Convention guests(Đ) b Individual guests c Walk-ins d None of these above Câu 38 What is correct order? a Greet guest and offer help Ask for guest’s ETA Check room availability, ask for special requests Handle reservation Confirm reservation Inform payment and deposit Thanks guest and goodbye b Greet guest and offer help Handle reservation Check room availability, ask for special requests Ask for guest’s ETA Confirm reservation Inform payment and deposit Thanks guest and goodbye(Đ) c Greet guest and offer help Handle reservation Confirm reservation Check room availability, ask for special requests Inform payment and deposit Ask for guest’s ETA Thanks guest and goodbye d Greet guest and offer help Inform payment and deposit Handle reservation Ask for guest’s ETA Check room availability, ask for special requests Confirm reservation 10