Cuốn sách Tự học tiếng Anh dùng trong dịch vụ ẩm thực và khách sạn giúp bạn đọc kiểm tra kiến thức của mình về các khái niệm cơ bản về khách sạn và dịch vụ ẩm thực, các từ quan trọng và các từ ngữ thiết yếu để có thể giao tiếp hiệu quả và tự tin trong công việc cũng như cho việc học tập của mình. Mời các bạn cùng tham khảo nội dung phần 2 cuốn sách.
A breaktast tray Khay điểm tâm Look at the picture below and write the numbers 1-12 next to the correct word or words Xem hình đ â y viết sổ - 12 k ê bên từ n o ặ c từ thích hợp butter dish coffee pot cup dessert plate jam dish milk jug saucer small knite 62 small napkin sugar bowl teaspoon toast plate How to be polite Cách tiiức để lịch Read the direct phrases, then write them more politely Choose trom the ỉollowing: Đọc cụm từ trực tiếp, sau viết chúng m ột cờch lịch Chọn từ khung sau Could you Shall l’m atraid VVould you like Please May 1suggest Would you mind Actually Direct Would you like me There’s been a slight misurderstanding Just a moment More polite Wait a minute! please we We haven’t got any left haven;t got any left Sit down, please take a Seat You’re wrong I’m not the 1’m not the head waiter head waiter some Do you w ant some water? water? Move to another table! moving to another table? Coníirm that tomorrow, confirm that tomorrow, please? please to g e t Do you w ant a taxi? you a taxi? 63 You’ve got the wrong date .* about the date 10 Try this organic wine that you try this organic wine? 11 Do you want my help? help you? 64 Section 6: RESPONSIBILITIES ^ T Ị v Safetyfirst An toàn hết Write the num ber of each picture next to the correct word or words Viết số hình kế bên từ từ thích hợp accident report book am bulance b an dages cotton wool fire alarm fire bucket fire escape fire notice tirst aid box plasters sm oke detector sprinkler warning sign 65 66 Fire procedures Các thă tạc cháy Fill in the m issing vvords in the fire notice for hotel employees Choose from the following: Điền từ bị thiếu vào bảng thông báo chá V cho nhân viên khách sạn Chọn từ khung sau đây: brigade evacuate litts smoke drill exit raise spread doors extinguish sate enter extinguisher Ask guests to check where the nearest fire is located as soon as they fỉnd their room There will be fire toreveryonevvorkinginthe hotel every six months All fire must be kept dosed at all times as they will stop the of a fire lf you see a small fìre, you should try to it lf it isaneiectricalíire, donotuseawaterfire lf it is a large fire, the alarm immedlately Donotusethe ifthereisafire lf there is a lot o f cover your mouth and nose wrth a handkercbiet the building as quickly as possibte 10 Do not atk>w anyone to the buildìng 11 Check that everyone is 12 Phone for the flre 67 Unvvelcome guests Các vị Idiách không chào đón Match the crim inals (1-12) with the crim es (a— I) VVrite the letters in the grid below Kết hợp vụ tội phạm (1-12) với tội phạm (a -1) Viết m ẫu tự ô lưới He stole a handbag in the foyer H e said h is nam e was Lord Pratt but after a a) forger three-w eek stay in th e hotel he disappeared b) drug pusher without paying There w as some money lying on the desk so she took it c) burglar H e sexually attacked a woman d) drunk He w as holding a gun as he told the cashier to give him all the money e) opportunist She sold heroin to someone in the hotel f) rapist He drank too much w hisky and made a lot of g) mugger noise S h e m ad e fa ls e e o p ie s o f A m erica n h ) a r s o n is t d o lla r s He set fire to th e hotel because he was angry i) th ie f w ith the manager 10 H e attack ed and robbed a lad y in j) vandal th e corridor 68 11 He broke the toilet and basin and sprayed k) armed robber paint on the wall 12 He broke a window at night and stole valuable item s and money 1) frauđster 69 10 11 12 Word building X ây dựng từ The word in capitals at the end of each sentence can be used to form a word that fits suitably in the blank space Fill each blank in this way (S e e exam ple): Từ dạng in hoa cuối m ỗ i câu có th ể dùng đ ể thành lộp m ộ t từ phù hợp chỗ trống H ãỵ điền vào m ỗi chỗ trống theo cách (Xem ví dụ): The hotel asks guests not to leave , pieces o f jew ellery in the room T his area of th e hotel is only for personnel AUTHORITY The m anagem ent m ust all it can to th e hotel guests VA LU E PROTECTION Burglar alarm s oíten work as a and stop burglars even thinking about breaking in DETER The receptionist called the police because there was a strange woman behaving very SU SPIC IO U S The m anagem ent hope th at computerized door locks w ill th ieves from gettin g into hotel rooms PREVENTION It’s alw ays possible th at the m oney has be =ỉn stolen by a member o f staíĩ H ONEST Valuable item s should be marked w ith codes which th e th ie f cannot see but w hich can be seen unđer u v light 70 VISIBLE Every member of sta íĩ should be alert and if they anything strange they shouỉd OBSERVATION report it immediately N ever accept a cheque without IDENTIFICATION 10 Beíore you leave the building you must make sure that all the doors are locked SECURE 11 Members of staff who prove themselves to be will be given more responsibility * * * 71 TRUST lettuce 3 rich okra svveet onion sp icy p e as 12 bland pepper 15 sour potato 11 savoury radish 9 g re sy tomato 10 dry 11 d e licio u s 12 burnt T E S T 26 dairy Products nuts T E S T 28 p u lse s herbs 1f 2n 3g 4m 5b c 7I 8j 9k 10e 11 i 12a 13d 14h sp ic e s T E S T 29 meat cake tin 13 dried íruit chopping board pastries colander ic in g s cooling tray 10 p asta dredger 11 fish trying pan 12 b e ve g e s grater 13 w ines ladle 14 gam e mortar and pestle 15 so u p s parsley chopper 15 16 c h e e se s peeler 10 17 seaío o d rolling pin 18 cakes sc isso rs 12 19 sau ces spatula 14 20 ce re a ls w hisk 11 T E S T 27 T E S T 30 bitter continue hot not to have any lett 108 become rotten intection find something in a book store take control poisoping look at again learn require becom e T E S T 32 10 cause an object to tall to the ground Appetisers C h e fs Pâtés 11 break a promise French Onion Soup 12 becom e popular Praw n and O range C o c k ta il Sweet Corn Chovvder Section 5: FOOD SERVICE T E S T 31 S a la d s (A) verb noun to consum e consumer/ consumption to clean Herring and Apple Salad Salad Marguery Tomato Salad cleanliness/ E n trees cleanér Braised leg of Lamb poison/ Chicken Vichy poisoning Entrecote steak to intect intection Escalope of Veal to disintect disiníectant Roast Pheaaant en Croute to sanitize sanitation/ to poison V egetarian d is h e s sanitizer to store Layered Vegetable Terrine store/storage Okra and Courgettes in Lentii Sau ce (B) sanitize V e g e ta b le s a n d S id e D ish e s consum e disiníectant Broccoli with Hollandaise Sauce Cauliflower with Almonds clean lin ess Leaf Spinach with Diced Bacon Potato Croquettes Roast Potatoes 109 D e s s e r ts tea strainer Bavarian Apple strudel 10 sideboard Cold Chocolate Souttlé 15 cover Crèm e Caram el 17 trolley P ear H èlèn e 18 nutcrackers 21 egg cup 22 doily T E S T 33 A cross T E S T 34 I corkscrevv Service cloth can d e la b ch e e se board brigade tray 10 sa lv e r II wine cooler 12 jug T E S T 35 13 ashtray 1f c 3a 4U 5b 6e 14 tureen 15 c re a se s 16 cruet 19 rack 20 bottle opener 23 tinger bowl 24 d a m a sk Fam ily Plate Fre nch S ilv e r R u ssia n Gueridon Mixed T E S T 36 D ow n butter dish coffee pot cup 11 dessert plate jam dish milk jug sa u ce r 10 crockery sm all knite cutlery sm all napkin condim ents su ga r bowl b asket teaspoon 12 tongs toast plate 110 T E S T 37 doors, spread Ju st a moment extinguish l’m atraid extinguisher P le a se raise Actually lifts Would you like smoke Would you mind Evacuate Could you 10 enter Would you like me 11 safe There’s been a slight 12 brigade m isunderstanding 10 May I suggest 11 Shall I T E S T 40 1i ;2I 3e 4f 5k 6b 7d 8a 9h lOg I1 j 12c Section 6: T E S T 41 RESPONSIBILITIES authorized T E S T 38 protect accident report book deterrent am bulance 13 suspiciously bandages cotton wool prevent dishonest fire alarm 12 invisib!e fire bucket 10 observe identification 10 securely 11 trustworthy fire escape fire notice tirst aid box plasters smoke detector sprinkler vvarning sign T E S T 42 11 legislation liable exclude T E S T 39 exit purchaser drill vendo; 111 contract T E S T 45 proprietor (A) fine harbour germ s prohibited com e into contact with 10 licence dispose of waste 11 lice n se e transmit d ise a se s 12 adm it spread intection 13 tre sp a ss keep separate 14 sentence relieve pain 15 n e g lige n ce prevent accidents 16 prosecute contaminate food 17 com pulsory (B) T E S T 43 contaminate food a a 3b a 5c 6b 7c 8b 9c 10a 11 a relieve pain prevent accidents spread iníection T E S T 44 bedbug 14 com e into contact with chicken dispose of waste cockroach keep separate flea transmit d ise a se s fly Section 7: mosquito 13 M ANAGEM ENT moth 10 m ouse pigeon rat 12 sparrovv spider starling 11 w asp T E S T 46 A cross 112 em ployee part-time tips overtime 10 satisíaction 12 post 13 exp e rien ce 15 bonus personnel manager 16 intervievv 10 chet 18 resign 11 'advance reservations clerk 20 se aso n al 12 receptionist 21 motivate 13 pantry maid 23 appointment 14 vvaitress 25 pension 15 enquiry clerk 26 applicant T E S T 48 D ow n exclusive employer c.v recruit titted out income tax at least retire seeking qualitications èstablished take on prospects appoint benetits 10 supervise candidates 11 vvages 10 ỉnnovative 14 promotion 11 initially 17 on duty 12 competitive pay 19 staff 22 apply 24 earn T E S T 49 R oom s beautiíully decorated T E S T 47 bright housekeeper elegant banqueting m anager spacious cashier tastetully turnished ceỉlarm an vvell appointed house porter L ocation head vvaiter beachside dispense bartender Central pastry cook 113 conveniently situated (c) tempted ideally placed (a) im sge picturesque setting (c) promotional well located (c) publicity 10 (c) article 11 (a) compete F ood appetising d elicio u s T E S T 51 nourishing storing gourmet applications hom e-cooked VDUs mouth vvatering keybonrd screen co d e s menu printout backecí up, disk 10 interíace 11 recalled 12 w ord-processing 13 optics cheertul 14 point oỉ sale s hospitable 15 terminal peaceíul 16 bar co d es romantic 17 electronic mail tranquil 18 fax w elcom ing 19 key ca d System H o te l grand highly recom m ended m ajestic popular tamily traditional well run A tm o s p h e r e T E S T 50 (b) a questionnaire (a) satisíy (c) placing (a) cam paign (b) otter Section 8: H N A N C IA L A FFA IR S T E S T 52 114 bulldog clip calculator 10 desk diary 12 on diskette to hole punch 5 from notepad for planner 11 on, out printer ribbon about ring binder 9 with ruler 14 10 about stapler 11 to suspension file 12 with trays 13 13 on, off window envelope 14 with T E S T 53 15 for of 16 for about, to T E S T 54 Itcar Sherry Tỵpe: Amoatilhdo Dmtc litO ct 2ndOct 4thOct 68 lí 39 29 21 45 35 :8 Sapptten: CUsúc Wine lmporten Ltd Re-order qmaúty T E S T 55 cash discount requisition trade discount order statement delivery note credit Iiote invoice reminder 115 TEST 57 TEST 56 addition double entry average 11 debit, credit b ala n ce 3 creditors bar graph debtors cheque book 14 p urchsse ledger countertoil credit custom er acco u n ts entry posted iine graph 10 payroll multiplication petty cash book paying-in book 10 visitors’ paid outs percentage 13 11 cash float pie chart T E S T 58 purchase account table 15 total 12 11 2e 3h 4f 5a 6i 7j 8b 9k 10m 11 d 12g 13e T E S T 59 (A) C lt; riapli M ím EngJi*h/J-'rcnch German ItaNan Germany luly Japan Aurtrmlái Rnaãa Switzerfand Cermam Italian* hpnneie Australian* RussUos Swim United Kingdom United State* of America Smeden France Britõh American* Rumian Gennan/Fiench/ lulian Englóh Englrih Swede* French Swedi*h French (B) Crnicncỵ Dollar(CAD) c eutcche mark (DEM) liie(ITL) Yen(JFY) Dollar(AUD) Roubie (RUR) Franc(CHf) Pound(GBP) toUar(USD) Kreoa(SEK) Ftanc(FRF) Kro n a United States of A m e rica/U SA G erm an R o u b le s Ja p a n e s e F ran c F n c s Italian 116 M Ụ C L Ụ C SECTION 1: THE FRONT OFFICE Lostproperty Tài sản bị Guést relations Các mối quan hệ khách Recep tion Sự tiếp đón Reservations 11 Sự đặt chỗ trước Word building 12 Xây dựng từ Checking out 13 Trả buồng khách sạn Two-word n o u n s 15 Các danh từ gồm có hai từ SECTION 2: HOTEL SERVICES 16 Hotel tacilities 16 Những tiện nghi khách sạn Hotel accommodation 18 Phòng khách sạn 10 Out and about 20 Đi 11 Giving dỉrections Chỉ đường 22 12 Conterences Các hội nghị 24 13 26 Các hội nghị 14 A letter of complaint Thư phàn nàn 2® 117 15 The correct re p ly Câu trả lời thích hợp 29 SECTION 3: HOUSEKEEPING 30 16 The bathroom 30 Phòng tắm 17 Furniture and íittin g s 31 Đồ đạc vật cố định 18 Name the p la ce 33 Gọi tên nơi chốn 19 The b uild in g Tòa nhà 20 C le a n in g .36 Sự dọn dẹp 21 Mixed up le tte rs Các m ẫu tự bị xáo trộn 37 22 Hotel System s Các hệ thống khách sạn 38 23 Hotel System s 40 Các hệ thống khách sạn SECTION 4: FOOD AND DRINK 41 24 F ru it Trái 41 25 V egetab les .43 Rau 26 Classitications 45 S ự phân loại 27 Taste 46 VỊ 28 C o o k in g 47 Cách nấu ăn 29 u te n sils 49 Các dụng cụ 30 Phrasal v e r b s .51 Các cụm động từ 118 31 H ygien e 53 Vệ sinh SECTION 5: FOOD SERVICE 55 32 A m enu 55 Thực đơn 33 Service item s 57 Các phục vụ 34 What type of Service? 59 Loại dịch vụ gì? 35 Giving Se rvice 60 Cung cấp dịch vụ 36 A breaktast tray 62 Khay điểm tâm 37 How to be polite 63 Cách thức để lịch SECTION 6: RESPONSIBILITIES 65 38 Saíety tirst An toàn hết 65 39 Fire procedures 67 Các thủ tục cháy 40 Unvvelcome guests 68 Các vị khách không chào đón 41 Word building 70 Xây dựng từ 42 Legal vvords 72 Các từ luật pháp 43 What they m ean? Chúng có nghĩa gì? 73 44 Carriers of d isease 75 Những vật mang bệnh 45 Health and hygiene 77 Sức khỏe vệ sinh 119 SECTION 7: MANAGEMENT 79 46 Em ploym ent 79 Việc làm 47 W hose job is it ? 81 Nó cơng việc ai? 48 Jo b advertisem ents 82 Quảng cáo việc làm 49 Positive thinking 83 Tư tưởng tích cực 50 M arketing 84 Tiếp thị 51 Computer Syste m s 86 Các hệ thống máy tính 52 Office item s 88 Các đồ dùng văn phòng SECTION 8: HNANCIAL A FFA IR S 89 53 At work in the o ttice Ở nơi làm việc văn phòng 90 54 Handling S to c k 92 X lý hàng tồn kho 55 B usiness docum entation Chứng từ kinh doanh 93 56 Facts and tig u re s Sự việc số liệu 94 57 Accountancy te rm s .96 Các thuật ngữ kế toán 58 Final accou n ts 97 Tài khoản cuối 59 Nationalities and cu rre n cie s 99 Quốc tịch tiền tệ British English and American E n g lis h Tiếng A nh A nh tiếng A nh Mỹ Ansvvers - Đáp n 102 120 100 TIẾNGANHCHUYÊNNGÀNH KHÁCHSẠN&DỊCHvụ ẨMTHỰC NHĨM FIR*ST Booic Chiu • trách nhiêm • xuất bản: BÙI VIỆT BẮC Biên tập: Lan Phương Thiết kế bìa: Đồn Khắc Độ Sửa in: Lan Phương HỘI LUẬTGIAVIỆTNAM NHÀXUẤTBẢNHỒNGĐỨC Nhà A2 - 261 Phố Thụy Khuê, Tây Hồ, Hà Nội Điện Thoại: 04.728 1306 In 1000 cuốn, khổ 16x24cm ,tại Công ty In Thành Nghĩa -Quàng Ngãi Giấy ĐKKHXB sổ 341-2013/CXB/07-10/HĐ, Quyết định xuất số434-2013/QĐ-HĐ,cấp ngày 23/03 2013 In xong nộp lưu chiểu Quý II năm 2013 THƯ VIỆN ĐH NHA TRAN G o w'ờĩữicbạn tìm té N & S Í * VẾNIBiim ngànhmarketing 000024968 lÊỊGann ^ cfoa„ NAng UI VW1KJ tttn q A nh q u C*K bÀi lut-ni Ira CữđưpAn kinhdoanhCơbản PHÁT HÀNH TẠI NHÀ S ÁCH THÀNH NGHĨ A v hệ t h ô n g n h s c h N g u y ề n V ă n Cừ vtebsite: sachthanhnghia.com DT: 08.38353875 ■08.38392516 Giá: 35.000VNĐ ... job if you are interested 24 W hen you work, you money 10 11 12 13 14 15 16 17 18 20 1« 21 22 23 24 25 20 80 Whose job is ít? Nó cơng việc ai? Write the number of each description next to the... ontillado : 75 cl bottle : ? ?2. 53 O at lstO c t 2ndO ct 4th Oct 6thO ct 7thO ct JB BP JB JB BP 24 24 10 Re-order point: 24 R e-order : 24 24 18 15 39 29 Classic W ine Im porters Ltd B Update the... (2, 4) 19 A word for all th e people who work in the hotel or restaurant 22 W rite a letter and for th e job if you are interested 24 W hen you work, you money 10 11 12 13 14 15 16 17 18 20