This has made us buyproducts from online marketplaces.First of all, online shopping is the activity of buying products or servicesover the internet.. Soonline shopping gives people a wid
lOMoARcPSD|38544120 MINISTRY OF JUSTICE HANOI LAW UNIVERSITY GROUP PRESENTATION SUBJECT: ENGLISH TOPIC: ONLINE SHOPPING Group :4 Class : N06 Ha Noi 2022 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 HANOI LAW UNIVERSITY PROGRESS TEST 2 DEPARTMENT OF FOREIGN LANGUAGES SPEAKING SKILL - ENGLISH English Division MODULE 1 Student’s name: Duong Hoai Anh Student’s Code: 460702 Nguyen Thai Thuy Linh 460727 Le Tra My 460734 Class: N06 SPEAKING CARD No 5 Topic/ Situation: ONLINE SHOPPING Contents: A INTRODUCTION Social development means that the requirements of people are increasing, and the most powerful is probably the demand for shopping Today, not only has the form of direct shopping, but also the form of online shopping is very diverse and convenient For most people, online shopping has played an important part in everyday life Most people have the habit of shopping online Besides the positives that online shopping brings, there are also disadvantages Therefore, our group chose the topic of online shopping, to be able to clarify more about the advantages and disadvantages of online shopping B CONTENT I Overview of online shopping: In our 21st century, people have to deal with a lot of stress and pressure that cause a terrible illness which can extremely affect our lives Therefore, people often tend to find some ways to relieve stress such as: do exercises, eat, relax, … and one of the most effective and fastest ways is to do the shopping Psychologists have shown that when we shop, our bodies produce the hormones oxytocin and 1 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 endorphins This hormone has the effect of stimulating the brain to think positively with a feeling of comfort and joy, helping our spirit to be more uplifting In addition, in Vietnam, there aren’t many malls and brands available where I live That’s why buying products online is the only option left This has made us buy products from online marketplaces First of all, online shopping is the activity of buying products or services over the internet It means going online, landing on a seller’s website, selecting something, and arranging for its delivery The buyer can choose ship c-o-d (cash on delivery) for the goods-that means cod doesn’t require payment from a purchase until they have received their purchaser or customer can pay online with a credit or debit card or upon delivery-this choice may have risks if the quality of products is poor Online shopping has been around for about twenty -five years It has grown in popularity significantly Today, we can buy anything we need by shopping online In fact, some experts say that online shopping will soon overtake traditional shopping in the future Secondly, as the title of a famous online newspaper, online shopping will still be booming this year, even if the COVID 19 pandemic is over That is also the reality of online shopping For most people, online shopping has played an important part in everyday life Online shopping is suitable for people who are too busy to go out or just enjoy the convenience of ordering things online There are numerous things available online: clothes, furniture, food & drinks, household appliances and even … motorbikes The online shopping routine is different for everyone Lots of people shop online every day Some others shop online once a week and some people only do it once a month People can directly contact shops to order or they can purchase things through e-commerce websites Some popular online shopping sites are: Amazon, Taobao, Shopee, Tiki, Lazada, … Thanks to online shopping, people can save lots of time I believe that online shopping will continue to improve and develop in the future I like to go shopping on weekends with friends, family or alone because I feel like it's a great time Besides, it also helps me relieve pressure after a tiring time And with today's modern trends, online shopping is becoming more and more popular with people because of the certain benefits it brings Online buying and selling have become important parts of 2 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 many people's lives Virtual stores allow people to shop from the comfort of their homes without the pressure of a salesperson Online marketplaces provide a new and more convenient venue for exchanging virtually all types of goods and services Both businesses and customers have embraced online sales as a cheaper and more convenient way to shop Still, just like anything associated with the Internet, there are benefits and dangers associated with shopping online Read on to learn how to protect yourself while you use this handy resource Nowadays, with the rapid change in people's lifestyles, our shopping habits are also shifting to newer forms This trend is created for a number of reasons, which in turn affect our future The world is experiencing the evolution of E- Commerce, changing the definition of how to shop traditionally Online sales have increased significantly over the past 5 years in Vietnam Vietnam's e-commerce revenue in 2018 reached 2.269 billion USD The number of online buyers reached 49.8 million(1) Millions of people have connected to social networks to view, buy and sell goods In recent years, online shopping has grown in popularity As everyone knows, online shopping is a form of e-commerce that allows customers to directly purchase goods or services from a seller over the Internet using a web browser So online shopping gives people a wider selection of products they are interested in, as well as easier to sell and access to many items without having to spend time going to the store Specifically, to shop online, one must be able to access a computer, bank account, and debit card Shopping has evolved with the development of technology We just need to browse the items and click to add to the cart A few days later, the delivery arrived and we received the item without having to go to the stores Individuals can choose to sell their products on social networks or online shopping platforms Many stores hold both online and offline stores This means that online banks, e-wallets, and payment gateways – online payment methods also have a foot in the field Many of these payment methods already offer promotions to motivate customers to use their services There are several reasons for these changes, mainly due to the improvement of technology in modern society and also the needs of 1 https://vneconomy.vn/doanh-thu-thuong-mai-dien-tu-viet-nam-tang-truong-18.htm 3 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 everyone in society The world is exploding in computer networks as people can quickly communicate and connect with each other more easily through many services on the Internet Many people own at least one smartphone With that, online shopping nowadays is all about convenience Everything can be purchased in just one click Online shopping helps consumers have more choices of products and services, lower purchasing time and travel costs, create opportunities to buy products at lower prices, and access more information Customer goods just wait for delivery to arrive They can prepay by e-wallet with many discounts In addition, the Vietnamese government is signing many international trade agreements, creating conditions for large companies in the e-commerce industry such as Amazon to enter Vietnam, encouraging Vietnamese citizens to reduce the use of cash, and has a positive effect on changing shopping habits Moreover, the pandemic has accelerated the shift towards a more digital world and triggered changes in online shopping behaviors that are likely to have lasting effects The COVID-19 pandemic has forever changed online shopping behaviors, according to a survey of about 3,700 consumers in nine emerging and developed economies(2) The survey, entitled “COVID-19 and E-commerce”, examined how the pandemic has changed the way consumers use e-commerce and digital solutions It covered Brazil, China, Germany, Italy, the Republic of Korea, Russian Federation, South Africa, Switzerland and Turkey Following the pandemic, more than half of the survey’s respondents now shop online more frequently and rely on the internet more for news, health-related information and digital entertainment Consumers in emerging economies have made the greatest shift to online shopping, the survey shows “The COVID-19 pandemic has accelerated the shift towards a more digital world The changes we make now will have lasting effects as the world economy begins to recover,” said UNCTAD Secretary-General Mukhisa Kituyi(3) He said the acceleration of online shopping globally underscores the urgency of ensuring all countries can seize the opportunities offered by digitalization as the world moves from pandemic response 2 https://luna.io/blog/the-consumer-is-changing-covid-19-accelerates-online-shopping-habits/ 3 https://unctad.org/news/covid-19-has-changed-online-shopping-forever-survey-shows#:~:text=Following%20the%20pandemic %2C%20more%20than,online%20shopping%2C%20the%20survey%20shows 4 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 to recovery II Advantages and Disadvantages of online shopping: Today, Life is more and more busy We always want to find ways to be able to do more work in a day With the development of the internet, life has provided more new helpful things One of the advantages that the Internet brings is online shopping The more unstable the economy, the more people tend to switch to buying online because they can compare the price of goods and come to the best shopping decision for the item they choose Our presentation is going to learn the advantages and disadvantages of shopping online 1 Advantages of online shopping: As you know, online shopping is more and more popular in the business world, with the development of technology, connecting the internet everywhere, online shopping will become the most modern trading method Saving time: The big advantage is to save time You don’t waste time driving around the streets, the shops Instead of wasting such time, you just need to click on the online purchase website, select the product you want to buy and then press the order button or buy Delivery staff will bring it to the address you want So buying online helps you save maximum time and reduce the trouble of life Easily search and compare items: You can buy whatever you want and no need to meet the partner directly although they are so far from you Many people do not know that they can search and buy daily products through online sites Depending on the purpose and economy, you can choose the appropriate product quickly Choosing a suitable gift for the elderly or young people easily without having to worry and confuse buying Consumers can find all items, from household appliances, electronics, interior and exterior, fashion, food, to services such as health care, beauty, old, new things are all available over Not only that, customers can also be found in this "electronic market" that cannot be found in the inland, especially portable items such as perfume, music disc, books, shopping online help you enter the world of modern shopping 5 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 A huge advantage of online shopping is that you have the opportunity to compare as many products and prices as you want without having to spend the time and money to travel between several different shops You will also be able to read reviews that have been written by other people who have purchased the item you are considering; you will be able to find out about the item from a genuine user, not just the salesperson Goods are often cheaper: The advantage of online shopping is that goods are often cheaper as the seller does not have the costs of running a shop You don’t have to deal with the weather You don’t get rained on for instance shopping online Because there is no need to pay for cash, the cost of the store, most of the online sales websites offer products at a lower price when you buy outside but the quality and warranty are still guaranteed as when buying at traditional stores and supermarkets And on festive occasions, online sales websites always have promotions or very attractive prizes: like beauty products: promotional cosmetics, home appliances Kitchen, health care products, help customers feel interesting, and save money to be able to buy more products Proactively and safely in any situation: There is the convenience of being able to shop 24 hours a day for any type of product imaginable You have a shop that has never closed It is always open throughout the holidays You can buy in 24 hours a day, 7 days a week, 365 days a year and also have trouble attending shops during their opening hours The ability to shop from home allows many people who have trouble getting to real world shops such as elderly or disabled people or others with transport or mobility issues to still purchase the products and services they need Many people work the same hours as shop opening times, mothers with young children and no one to mind them Finally, you will be able to find and buy products all over the world not just in your local area - this makes purchasing hard to find items a lot easier Especially in the current complicated COVID -19 epidemic, online shopping activities bring more convenience to everyone In an epidemic, people must limit their home and online shopping helps them buy their favorite items along with 6 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 helping to limit the spread of disease Meet the consumer needs of yourself and your family, while ensuring safety factors: In the context of relaxation, blockade, almost "freezing" all activities, the needs of consumers still show, especially the basic needs such as eating, wearing, protecting and improving health Online shopping helps consumers meet these needs but still ensure safety factors because they do not have to move to many shopping places Temporarily soothe the mood in the dangerous context of the pandemic: When the expression or blockade takes place for a long time, consumers easily fall into a negative state such as boredom, loneliness, tend to be easy Anger, frustration Online shopping is one of the temporary ways to clear these emotions Create a sense of "connection": When having to stretch and blockade for a long time, there is no contact with others, online shopping to help create a feeling of "connecting" to society through the society Notice of ordering, payment, shipping are sent via messages or emails of consumers 2 Disadvantages of online shopping: Online shopping has some advantages compared with conventional shopping It is convenient because consumers can have access to online stores at any time and at any place where the Internet is available Consumers can also review product’s information, or comment or rate their items online and share their shopping experience with others On the other hand, online shopping also has some disadvantages relating to its compatibility and complexity of technology, fraud and security concerns, privacy, product suitability, and shipping terms and conditions, etc Consumers are reluctant to shop online because they perceive some risks Not assured goods: This is a problem that many people wonder about before deciding to shop online Because goods that we receive might not be of the same quality as the sample We have to buy the items relying purely on a photograph and description, we can’t feel or see the items we want to buy, it can sometimes be quite hard to judge the size or quality of some items purely from a photograph Maybe we will have the risks or the goods we ordered that didn’t have the good quality or enough functions as mentioned in the contract 7 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 No matter how attractive the costumes look on the shopping portal, you can never be sure that you will get the right product you want to buy Besides, the size, color and pattern can change and the chosen dress may not be suitable for you This is the biggest drawback of online shopping You cannot feel or really see the items you buy As a result, it is likely that you get a defective product Shipping cost: The main disadvantage of online shopping is that you have to pay shipping costs for the items we purchased to be shipped and delivered The costs of shipping may outweigh any savings you made on the purchase price with products from far places May have to pay shipping if returned Most online ports claim to have a customer -friendly return policy But that is not true If you want to return a product, you have to pay shipping fees in most cases Only a few websites have really good return policies Delivery problem: The goods we ordered could take several weeks if we purchased a product from overseas We will not be able to purchase an item we need to use immediately online If you want to buy and sell something online and want it on the day, online shopping is not for you When you order online, it takes at least 3-5 days or even a few weeks for your delivery Waiting games can even check your patience if there is a problem arising This tends to kill your excitement when shopping for something Buying and selling online brings great risks to the purchased items that are wrongly handled during transportation Moreover, if the product is detected wrong by the courier or the shipping company, you cannot do anything about it After that, you will only have one choice - call the seller and persuade them to change the product If the seller agrees, your problem is only half solved because you will still have to pay shipping If the seller does not agree with your proposal, it will be a big loss for you Even the biggest and best shipping companies and online retailers have their bad days, so there's no way to ensure that you'll get your hands on your purchase in time unless you pick it up from a store Items get lost, detoured, damaged, or 8 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 delivered to the wrong address more often than you can imagine Victims of online fraud: When you buy and sell something online, you can easily become victims of online fraud Some websites promise to sell products with shock reduction prices but send you low-quality products, errors and used in practice Besides, there are several websites that stop working suddenly after causing consumers to pay high prices for their products Consumers face more violations of their rights when buying goods online such as: goods are not the same as advertising, aviation applies copper, delayed delivery, payment but no delivery, security personal message… Some sites require that you join their mailing list and make it impossible to unsubscribe Some sell your email address to others, so your email is full of ads Sometimes, sites don't offer good or accurate descriptions of the goods, or you just can't figure out how to purchase or return an item or speak to customer service Taking advantage of the demand for online purchases, and especially increasing in the Covid-19 translation season, many subjects have cheated and appropriated people's property with very sophisticated tricks and tricks The subjects have thoroughly used the loopholes in the process of payment of the online shopping application, the carelessness of the people to deceive property appropriation Due to the complicated situation of Covid-19 translation, the objects "swirled" heavily on related tricks such as creating online sales websites such as medical masks, disinfected hand wash Of course, after receiving money from buyers, fraudulent contacts and no delivery as agreed In addition, fraudsters also use social networks and online forums to promote vaccine services, sell products that are capable of preventing viruses to deceive victims Easy to spend too much of your own income and family: With the development of e-commerce and the competition between businesses, consumers experience the best, easiest and fastest services when shopping online With just a few clicks, consumers can buy a lot of items This also appears and increases too much spending, even excessive income of yourself and 9 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 your family The trend of buying unnecessary things is too bored: due to too much free time, consumers can tend to buy things to satisfy temporary interests such as ordering too much food while they are hunger, order a lot of costumes and equipment for long trips after the end of the way/blockade, ordering too many kitchen utensils may not be really useful, Ⅲ Online shopping impact: In the current context when the situation of COVID-19 epidemic in the world in general and Vietnam in particular is developing very complicatedly, the disease has spread throughout districts, towns and cities To avoid cross-infection, provinces and cities all set requirements on distance, blockade and limit contact On the other hand, shopping and mass gatherings at traditional markets or supermarkets will be susceptible to infection, so markets in each area are also limited to opening The epidemic situation has made it difficult for consumers to buy daily essentials, which has created opportunities for businesses and consumers to pay more attention to online shopping channels It can be seen that there are a variety of risks while doing the online shopping but this doesn’t stop them from shopping online In Vietnam, only 34% of Vietnamese consumers feel safe when shopping online, but when asked, up to 96.2% of respondents said they would make at least one online purchase transaction in the first half of 2017, which ranked the country second in the region, behind China (97.3%)(4) 1 Economic: 4 https://xahoithongtin.vnmedia.vn/thi-truong/201706/da-co-34-nguoi-viet-tin-vao-mua-sam-truc-tuyen-570318/ 10 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 According to statistics, in 2021 about 49.3 million people participated in online shopping, Vietnam is the country with the highest percentage of people shopping for e-commerce in Southeast Asia Specifically, in 2020, up to 74% of people shop on websites, e-commerce trading floors while buying on forums and social networks reaches 33% This rate is significantly different from the previous year figure of 52% on e-commerce channels and 57% on social networks E-commerce platforms in Vietnam such as Shopee, Lazada, Tiki, and Sendo recently have also increased the range of food and essential goods to meet the needs of users The Covid-19 pandemic has contributed to changing the consumption habits of many Vietnamese people when switching to online shopping In which, essential items such as food and household appliances account for an 11 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 increasing proportion Survey data shows that 53% of users shop for food online, accounting for the highest percentage; followed by footwear, clothing, cosmetics with 43% and household appliances with 33%.(5) Coupling that with paying by card will make paying faster and more convenient, avoiding unnecessary errors and making it easier to manage spending that will create good e-commerce conditions for early access to the digital economy Besides E-commerce has created a variety of job opportunities for everyone While those who major in information technology can apply for numerous positions such as database administrator or web developer, warehousing and logistics industries are also recruiting a huge number of employees to cater for the growing demand of humans 2 Environment: A study by Mr Dimitri Weideli of the Center for Transportation and Logistics, Massachusetts Institute of Technology (MIT) shows that online shopping has less impact on the environment than traditional shopping The main factor affecting greenhouse gas emissions in brick-and-mortar shopping is customer travel, while for online shopping, it's packaging and shipping Online shopping can help reduce the number of private vehicles traveling to brick- and-mortar stores since orders of customers from different locations can be grouped and delivered to homes at once This will eventually lessen a great deal of exhaust fumes which is one of the main causes of air pollution.(6) However, if people are encouraged to shop online more, more plastic wastes will be released to the environment, especially water bodies such as rivers and oceans because sellers pack goods too carefully to increase professionalism and satisfy customers This also causes waste and creates a lot of waste for the environment This, as a consequence, will do harm to natural habitats of numerous marine species and worsen the problem of environmental pollution 3 There are some following notices for consumer: First, give priority to buying goods from reputable e-commerce sites, 5 https://kinhtedothi.vn/viet-nam-dung-dau-dong-nam-a-ve-luong-nguoi-mua-sam-truc-tuyen.html 6 https://ictvietnam.vn/mua-sam-truc-tuyen-va-tac-dong-toi-moi-truong-9748.htm 12 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 registered/notified to the Ministry of Industry and Trade; online stores with a long history and a large number of purchase reviews Second, only make transactions when you/your family really have a need to use the product Third, consider carefully before choosing the goods to buy as well as the quantity of goods, avoiding the situation of buying unnecessary goods and buying in too many quantities Fourth, give priority to buying products that serve basic needs during the pandemic such as necessities, food, household appliances, clothes for daily needs, etc Avoid buying unsuitable products with the current time Fifth, when receiving goods: Compare the information on the delivery receipt with the online order in order to limit the payment status for the order that you do not order as well as receive the wrong product with the ordered product Sixth, avoid buying online when physically and mentally tired because it can lead to not comparing prices / comparing sellers, shopping to satisfy a need at that time or simply wanting to shop for a good mood Finally, take the time to arrange and clean up the furniture in the house to know what furniture your home has C CONCLUTION Online shopping can still have many disadvantages However, it cannot be denied the benefits it brings to human life as well as the development of society in the era of industrialization and modernization In the context of the epidemic, it is clear that a large number of Vietnamese consumers are accessing digitally and making online shopping with many different types of goods Online shoppong will still be a trend with noth mental and physical benefits, consumers and businesses need to consider choosing information to be able to ensure their own interests and have the best experience safe shopping D LIST OF REFERENCES ELECTRONIC INFORMATION: 13 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com) lOMoARcPSD|38544120 1 Xã hội thông tin https://xahoithongtin.vnmedia.vn/ 2 Investopedia https://www.investopedia.com/ 3 UNCTAD https://unctad.org/ 4 Bộ công thương Việt Nam https://moit.gov.vn/ 5 VNECONOMY https://vneconomy.vn/ Teacher’s remarks Mark Criteria - Content: ……………………………… - Performance: …………………………… Group activity evaluation table: Implementation First and last progress (ON The level of completion NO name TIME) Classificat YES NO NOT AVERAGE GOOD A GOOD A A DUONG HOAI 1 ANH NGUYEN THAI 2 THUY LINH 3 LE TRA MY 14 Downloaded by Uy vu Nguyen (tailieuso.11@gmail.com)