Chap 1

QUẢN TRỊ HỌC 2023 © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part LÊ VIỆT HƯNG Bô môn Quản trị chiến lược Khoa Quản trị Trường Đại học Kinh tế TP Hồ Chí Minh E-mail: hunglv@ueh.edu.vn © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part CHAPTER Innovative Management for Turbulent Times © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Learning Outcomes  Describe the four management functions and the type of management activity associated with each  Explain the difference between efficiency and effectiveness and their importance for organizational performance  Describe conceptual, human, and technical skills and their relevance for managers  Describe management types and the horizontal and vertical differences between them  Define ten roles that managers perform in organizations  Appreciate the manager’s role in small businesses and nonprofit organizations  Understand the personal challenges involved in becoming a new manager  Discuss characteristics of the new workplace and the new management competencies needed to deal with today’s turbulent environment © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Why Innovative Management Matters*     Innovation is the new imperative Organizations cannot survive long term without innovation Companies like Facebook are always investing in new ideas Innovation should be a part of products, processes, people, and values © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part The Definition of Management*  Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources Managers get things done through the organization Create right systems and environment Organizations need good managers © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 1.1 - What Do Managers Do? © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 10 Making the Leap: Becoming a New Manager   Organizations often promote star performers to management Becoming a manager is a transformation Move from being a doer to a coordinator    Many new managers expect more freedom to make changes Successful managers build teams and networks Many make the transformation in a “trial by fire” © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 20