Internship report internship at logistics xnk vietnamlimited liability company

NATIONAL ECONOMICS UNIVERSITY SCHOOL OF ADVANCED EDUCATION PROGRAMS INTERNSHIP REPORT INTERNSHIP AT LOGISTICS XNK - VIETNAM LIMITED LIABILITY COMPANY.” NGUYEN HUYEN CHI HANOI, 2023 NATIONAL ECONOMICS UNIVERSITY SCHOOL OF ADVANCED EDUCATION PROGRAMS” INTERNSHIP REPORT Student: Nguyen Huyen Chi Major: Business Analytics Class: Business Analytics 61 Student’s ID: 11190835 Supervisor: Dr Nguyen Thi Ngoc Anh” HANOI, 2023 This is a preview Do you want full access? Go Premium and unlock all 25 pages Access to all documents Get Unlimited Downloads Improve your grades Upload Share your documents to unlock Free Trial Get 30 days of free Premium Already Premium? Log in TABLE OF CONTENTS INTRODUCTION CHAPTER OVERVIEW OF LOGISTICS XNK – VIETNAM LIMITED LIABILITY COMPANY 1.1 Introduction of Logistics XNK 1.1.1 Profile 1.1.2 Vision, Mission and Core Values 1.2 Organizational Structure CHAPTER CURRENT SITUATION ABOUT ROAD FREIGHT FORWARDING SERVICES AT LOGISTICS XNK VIETNAM CO., LTD 2.1 Overview of freight forwarding services 2.2.1 Revenue by marketplace from 2018 to 2022 .9 2.2.2 Revenue by different categories of goods during 2018-2022 .10 2.2.3 Revenue by customers segmentation during 2018-2022 11 2.2.1 Main services and target customers 12 2.3 Human resources management 13 2.3.1 Personnel recruitment .13 2.3.2 Work arrangement and process 14 2.3.3 Remuneration 15 2.4 Logistics XNK ’ adaptation during the pandemic 16 2.5 Business Service Evaluation 16 2.5.1 Strengths 16 2.5.2 Weaknesses 17 CHAPTER LOGISTICS XNK’S OUTLOOK AND RECOMMENDATIONS.19 3.1 Logistics XNK’s development orientation .19 3.2 Recommendations for the company 19 CONCLUSION 21 REFERENCES 22 LIST OF TABLES Table Revenue by mode of freight forwarding during 2018-2022 11 Table 2 Revenue by different categories of goods during at Logistics XNK Vietnam Co., Ltd during 2018-2022 .13 Table Revenue by customers segmentation during at Logistics XNK Vietnam Co., Ltd during 2018-2022 14 LIST OF FIGURES Figure General business outcome at Logistics XNK Vietnam Co., LTD during 2018-2022 10 Figure 2 Revenue by marketplace at Logistics XNK Vietnam Co., Ltd during 20182022 .12 INTRODUCTION The National Economics University's School of Advanced Education Programs has given students like me the chance to work in the real world and put all the theories they have learned to use I would also be able to push ideas that have not been put into practice during the learning process because I am in a new working environment I will have access to the company's operational environment during my internship, and I will be able to watch how people work and behave in order to develop a more professional work ethic The internship is absolutely crucial for me to have a sense of the real working world and to be better prepared when I graduate Delivery is a crucial component in bridging international markets as defined by volume, share of the economy, and manpower I made the decision to explore this sector by working as an intern for Logistics XNK Company because I was really interested in this future industry This essay acts as an introduction to Logistics XNK, Vietnam Before making suggestions for the company's future development, I would also like to research the possibilities and risks the company is now experiencing This is a preview Do you want full access? 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Log in CHAPTER OVERVIEW OF LOGISTICS XNK – VIETNAM LIMITED LIABILITY COMPANY 1.1 Introduction of Logistics XNK 1.1.1 Profile Logistics XNK Vietnam Co., LTD was founded in 6/9/2006 and specializes in logistics and cross-border transportation along the important China-Vietnam-LaosThailand-Cambodia-Myanmar corridor The company's head office is at P909, 9th floor, Plasschem building, on 562 Nguyen Van Cu street, Ngoc Lam ward, Long Bien district, opposite HC Long Bien electronics supermarket Starting with a modest capital and a few fellows, Logistics XNK has surmounted obstacles, steadily acquired the trust of many clients, and achieved success in the forwarding marketplace with the chief process of international freight forwarding Logistics XNK is now renowned as a seasoned organization with a wealth of knowledge in the field of forwarding, particularly freight forwarding by road, after 11 years of operation In addition, the firm expanded the market by diversifying delivery methods in a number of regions, including China, Laos, Cambodia, and Thailand After many years in business, Logistics XNK has experienced several adjustments and supplements to improve the delivery procedure as well as the style and working attitude of all company workers Instead of focusing solely on finding as many orders as possible, the company has prioritized its customers' interests and considers strengthening the quality of its shipping services to be a competitive advantage in a market with numerous rivals in the same industry operating as it does today The company has been operating for 17 years up to the present time and has the following developments:  In 2006, Logistics XNK was established and operated in the field of customs declaration at border gates (China, Hai Phong port, Noi Bai port)  2008: Bringing General Container Transport service into service to customers and operating on the route from Vietnam - China border to Laos  2016: Insulated container transportation service was put into operation  In 2017: Expanding China - Vietnam - Cambodia route  In 2018: Main activities in the field of logistics and freight on the main route China - Vietnam Laos / Thai Nam - Laos Thailand / Cambodia  In 2020: Restructure the organization and operation structure, separate the service business and the transportation segment into two independent companies to facilitate management and expansion 1.1.2 Vision, Mission and Core Values 1.1.2.1 Vision Logistics XNK's objective is to become a lean and efficient organization with systematic management and professional cross-border transportation (CBT) operations 1.1.2.2 Mission In terms of mission, Logistics XNK is proud and committed to offering respectable, friendly, safe, and on-time logistics services to customers, particularly those carrying goods along the China-Vietnam-ASEAN route The development of XNK is linked to the development of XNK's people, which is the company's most significant asset and defines its success 1.1.2.3 Core value  Solidarity: The Logistics XNK family gathers collective wisdom, always works together, joins forces, supports sharing, facilitates and helps each other so that each member is more and more perfect for the sustainable development of the company  Responsibility: Act with the highest responsibility with laws, policies and all commitments to ensure the best interests of customers, shareholders, employees and the community XNK's people are aware of their responsibilities; conscientious and faithful in all actions  Innovative thinking: The logistics XNK team always cultivates and improves knowledge through training, coaching, updating and innovation Always encourage and promote the innovative thinking available in each member in order to create products of different value, catching up with new trends 1.2 Organizational Structure In general, any developing corporation requires organizational structure to provide advice and clarity on specific human resource challenges, such as management authority An organizational structure is a system that describes how specific tasks are directed in order to achieve the goals of an organization These activities may include standards, positions, and responsibilities The hierarchy of a business also influences how information transfers between tiers within a company A centralized structure, for instance, makes choices from the top down, whereas a decentralized structure distributes decision-making power across multiple levels of the organization Having a system of organization in place helps firms stay focused and efficient Logistics XNK's current organizational structure is as follows: Figure 1 Organizational Structure at Logistics XNK Vietnam Co., LTD Source: Accounting and Finance Department (2022)  Director: Logistics XNK Vietnam Co., LTD was created and is headed by Director Nguyen Thi Thu Thuy The director has the most authority in the organization and is responsible for considering the company's strategic vision, offering new ideas and additional skills and knowledge, splitting and assigning responsibilities to subordinates in specific departments and divisions, and having extensive networks to help the company grow Furthermore, the director is personally involved in discussions and transactions with significant foreign customers in order to execute contracts for the company's international freight forwarding services The director is concerned with the big picture and employs a "helicopter focus," which entails leading the organization toward its goals and ensuring that day-to-day management is continually aligned with the broader organization's vision It is vital to recognize that directors not replace the management team In truth, there is a significant difference between them Directors supervise and supplement the management team's responsibilities by providing long-term planning, financial control, and inside knowledge The management team, on the other hand, is concerned with the day-to-day operations of the business Although management and directors have quite distinct functions, good organizations ensure that there is a strong link between the board and management  Functional departments: - Ensure the timeliness and accuracy of customs processes 2.2.1.2 Target customers In addition to focusing on foreign customers and international companies in some marketplace such as Laos, Myanmar or Thailand, Logistics XNK also targets domestic customers who have needs to use shipping services The service that Logistics XNK provides is also at the top, accompanied by a very high quality of service Meeting the needs of customers from all over the country, along with market research of neighboring countries, being one of the leading company of Vietnam in logistic field Logistics XNK also offers a wide range of standard services for international market, as well as extensive knowledge of the domestic customers who have needs related to cross-border transportation or service of customs clearance 2.3 Human resources management 2.3.1 Personnel recruitment  Responsibilities: The heads of the office in each department of the company must be responsible and responsible for designing and building the requirements and needs for recruitment in their respective departments according to the recruitment strategy of the company company within months/time Design job descriptions, conditions and standards for the position that needs additional people The office administrator must be responsible for reporting to the director about the designs of recruitment needs for the director's approval Then coordinate with the departments to carry out the recruitment work  Authority regulations: - Executive director position approved by the president or founder of the company - The position of department head at the offices will be approved by the company's executives or by vote of the employees at those offices in the company - Staff positions, personnel will be approved by the heads of departments at those offices  Recruitment principles: - Recruitment in a fair and transparent manner - Must match the recruitment requirements of the company, ensure to meet enough quantity in accordance with the set criteria 13 This is a preview Do you want full access? 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Log in  Recruitment method - For internal sources such as those inside or related to the company: + Announcement at departmental meetings: The Director will talk about recruitment issues and discuss recruitment plans about the missing positions to the Head of Department Then the head of the department passed it on to his staff + Announcement at the company's internal group pages: post on the group pages for everyone to see This is the method most commonly used by the company + Paste the recruitment notices at the message board at the company's workplace: this method is the least used by the company - For sources outside the company: + Posting job postings on external recruitment-related websites so that it is easier for outsiders to see and both to promote the company and to serve recruitment needs: This method is often used by the company best + Distributing leaflets and advertisements about recruitment 2.3.2 Work arrangement and process The work arrangement in human resource management is an important task in the operation of the company, it has the meaning of promoting and promoting efficiency in the use of human resources  Principles of work arrangement - Make sure to arrange enough manufacturing level set by the company - Must have a plan to arrange the arrangement except in advance - Matching the capacity and aspirations of the employee - Ensure long-term effectiveness when arranging arrangement - Arrangements between individuals at the office must have cooperation - Arrange so that employees feel comfortable to work better - Have a plan of working time and regulations as well as regulations at each position  Arrangement process 14 The office administrator looks at the employee files to know the capacity and desire, then makes a plan to arrange the position, then sends it to the director for approval and then arranges the employees according to the plan initial After a period of working, if employees have questions, they will have the right to comment with the Office Administrator about the position they are working on, if they want to change positions, they will conduct a review according to their capacity and then make a decision be rotated to work as desired 2.3.3 Remuneration - Salary paid to official employees based on working productivity, work quality and according to the turnover made by the employee such as commission divided by percentage of sales - Payment method: cash / via account - Salary payment deadline: on the 5th of each month - Employees who work overtime or work at night will be charged according to the working hours with the salary coefficient compared to office hours: - Weekdays, coefficient 1.3 or more - Weekly rest day, coefficient 1.8 or more - On New Year holidays, with a salary coefficient of 2.6, for the sales and import-export department, an additional 1% commission will be deducted for successful transactions because this is the main income department of the company - Advance salary: advance to the employee if the employee works past the 15th day of the month, the advance will be 70% of the monthly salary - For probationary employees: it will be equal to 50% of the salary of the main employee at different positions or less and according to productivity and working efficiency - Long-term employees will receive a steady increase of 30% of their current salary per year, up to a maximum of years 2.4 Logistics XNK ’ adaptation during the pandemic The epidemic has altered how people approach their workplaces all throughout the world, and Logistics XNK is no exception The way objects function, how tasks are completed, and especially how people interact with one another have all undergone notable changes The majority of businesses concur that culture can be irreparably 15 damaged if individuals not have the opportunity to socialize, based on their experience with work-from-home policies Therefore, a responsive strategic framework aids Logistics XNK in demonstrating the value that a dynamic workplace contributes to any organization; it can meet the main challenges of aligning the physical and digital workplace with its people This aims to bring people together and provide opportunities to work in multiple locations Three factors are given top priority by Logistics XNK Company First, learn how to improve your flexibility at work The second step is to oversee the initial return to work and guarantee that everyone feels the workplace is secure and ready and that their needs are met The final things to think about are the danger of a two-tier culture with flexible working for those in and out of the office, the risk of cybercrime with working from home, and the risk of failing to manage the change associated with this transformation Workplace interactions must be promoted because employees need a range of work environments and come to the office to so For the purpose of convenience, employees will increasingly prefer to combine attending meetings in the office with areas that reflect the focus of the work-from-home environment Virtual calls are still used in the workplace during the pandemic, therefore the organization was able to manage its meeting space by utilizing online platforms like Microsoft Teams, Microsoft Outlooks, and many more with excellent security to minimize hazards 2.5 Business Service Evaluation 2.5.1 Strengths In the period of 2018 - 2021, with its relentless efforts, Logistics XNK company has achieved major success in enhancing the quality of road freight forwarding services Some of the outstanding results that can be clearly seen through the survey result: (1) The service quality evaluation score increases 50 The quality of freight forwarding services by road is generally appreciated year by year, from not really good level to being quite good in customer's perception and tends to continue to improve the scale in the following years (2) Customer's confidence is strengthened Customers' confidence in the quality of freight forwarding services imported by road is increasing day by day; achieve a certain level of confidence in the ability to perform correctly, fully, exactly on time and with the service as promised by the company from the beginning, minimizing errors as much as possible 16 This is a preview Do you want full access? 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Log in (3) Enhanced responsiveness The ability to respond to customers has achieved rapid speed as well as great flexibility In addition to quickly performing services, the company's employees also create sympathy when they are always willing to help and meet the requirements that customers give (4) Promote sympathy and understanding The company cares and sympathizes with customers more, especially in understanding customer needs and trying to arrange working hours as convenient and appropriate as possible 2.5.2 Weaknesses Besides the advantages mentioned above, the quality of road freight forwarding services at Logistics XNK also has witnessed certain limitations as follows: (1) The lack of operational software application in logistics management In the context of today's digital age, the application of operational software in logistics management has become an important factor to improve service quality The work is done automatically on the software to save time, costs and ensure very high accuracy However, Logistics XNK company has not yet applied intelligent operation software except for the customs declaration system The fact that the company still maintains manual operation has reduced accuracy and assurance throughout the delivery process (2) Declining customer interest Sympathy between the company and its partners tends to be reduced, employees have not given full attention and attention to customers as well as have not shown to appreciate and take the interests of customers as their priority center (3) Quality of tangible elements needs to be invested more Tangible elements are mostly invested in the company's headquarters Equipment from the beginning of 2020 and earlier is still outdated and lacking; The facilities have not been repaired, especially the offices at the border gate The staff's style of dress is formality but it is will be more professional if company has uniform or common rule In addition, the company does not have official service brochures on the market to provide complete information to target customers 17 This is a preview Do you want full access? 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Log in CHAPTER LOGISTICS XNK’S OUTLOOK AND RECOMMENDATIONS 3.1 Logistics XNK’s development orientation Firstly, besides the dream of affirming the leading service quality in the region, Logistics XNK also orients to build a "smart" forwarding company model Until 2025, the company will basically own and put into use modern delivery management software to automate some steps in the delivery process, making the process quick and accurate Second, the firm seeks to develop collaboration and coordination with Logistics XNK branches in other countries across the world in order to provide the finest service to its consumers when they utilize it Import and export services are available from Vietnam to any country on the planet Thirdly, the company is undertaking a strategy to expand its warehouse between 2022 and 2025, boosting storage capacity in order to ramp up its import and export activity Finally, the company would put Marketing communication as a top priority in the next period With this mission, the company aims to be able to bring its brand image closer to people, so that the quality of road freight forwarding services is not only based on the internal surveys every year, but also described, expressed vividly and made a deep impression in the hearts of a large number of potential customers 3.2 Recommendations for the company By 2025, Logistics XNK intends to have built a "smart forwarding" business model, and part of that goal is to use technology to streamline delivery processes and raise the standard of customer care Additionally, the VLA survey (2020) demonstrates that using cutting-edge software to manage warehouses and global forwarding procedures is a key element in defining a company's competitive advantage both in Vietnam and globally In order to accomplish that, the business ought to think about using Winn Item Tracking System (WITS) software to track and direct cargo during transportation Through barcode scanning, the program will track the precise position and delivery status, letting users know how the items are being handled, where they have arrived, and how long it will take for them to arrive A promising innovation is also leveraging AIDC technology to handle warehouse queues and storage spaces optimally In order to precisely locate goods in the warehouse regardless of incorrect placement or barcode, this technology fully integrates code scanners, inventory devices, wireless networks, and particularly has the function of identification by RFID (radio waves) times faster than standard code scanning, blurred This proposal 18 This is a preview Do you want full access? 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Log in mandates that departmental personnel receive training on the usage of automation programs and mobile applications for remote administration and monitoring The estimated cost of one month of intensive training is $20 million Besides, the business has never created both a basic guideline and specific normative office culture rules Because the consequences of reward and punishment are unclear, it is difficult to motivate staff effectively High self-discipline workers have not received adequate appreciation, and as a result, they not fully appreciate their significance to the growth of the business Another factor contributing to the lower scale for the "Tangibles" requirement is the fact that employee uniforms are still out of sync, diminishing professionalism and harming how customers perceive the company As a result, solutions to motivate workers, in addition to properly teaching and propagating the company's ideas, are vital to making employees feel valued and acknowledged, as well as building a positive mentality that allows them to follow the business's standards completely 19 This is a preview Do you want full access? 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Log in CONCLUSION In the import-export sector, the transportation and import-export operations of freight forwarders in general, and Logistics XNK in particular, are gradually obtaining more success and elevated positions Even though there are still numerous challenges and barriers, the company is always evolving, growing, and adapting The qualified team of Logistics XNK, along with the key leaders who consistently dedicate themselves to work with a high sense of responsibility, considerably contribute to that success At Logistics XNK, everyone strives to exceed the clients' expectations A conviction in offering honest and competent counsel with an attitude that is always both new and productive is part of their culture besides committing to getting the very best results for their clients Furthermore, through time working at Logistics XNK Co., Ltd., I have learned many things from the company such as personnel management regimes, working style, method of arranging and operating the company To conclude, I would like to express my appreciation for the period of time working in the company, which helped me to gain a lot of knowledge and crucial skills for the upcoming work 20 This is a preview Do you want full access? Go Premium and unlock all 25 pages Access to all documents Get Unlimited Downloads Improve your grades Upload Share your documents to unlock Free Trial Get 30 days of free Premium Already Premium? Log in REFERENCES Phịng Tài – Cơng ty TNHH Logistics XNK (2022), Báo cáo doanh thu doanh nghiệp năm 2019, Hà Nội Phịng Tài – Cơng ty TNHH Savills Vietnam (2022), Báo cáo doanh thu doanh nghiệp năm 2020, Hà Nội Phịng Tài – Công ty TNHH Savills Vietnam (2022), Báo cáo doanh thu doanh nghiệp năm 2021, Hà Nội Phịng Tài – Công ty TNHH Savills Vietnam (2022), Báo cáo doanh thu doanh nghiệp năm 2022, Hà Nội XNK Logistics profile (2023) Dang Dinh Dao, Nguyen Minh Son (2012), Logistics services in Vietnam in the process of international integration, Institute for Economic Research and Development, National Economics University, National Political Publishing House 21