INTERNSHIP REPORT SEMESTER 3, 2022 – 2023, MB BANK

After nearly 25 years of construction and growth, MB has grown stronger and stronger, becoming a multi – functional financial group with the parent bank MB in Vietnam abroad (Laos, Cambodia) and member companies (in the field of securities, insurance, consumer finance, fund management, asset management, life insurance). MB has affirmed its brand and reputation in the financial services industry in Vietnam with effective business activities. MB has diversified service and product activities on the basis of outstanding risk management, modern IT infrastructure, strong development, expanding operations in new market segments besides the traditional market of a commercial bank. After more than 25 years of construction and growth, MB is now considered as a stable, reliable financial institution with safe and sustainable development and high reputation.

VIETNAM NATIONAL UNIVERSITY _ HOCHIMINH CITY INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS INTERNSHIP REPORT SEMESTER 3, 2022 – 2023, MB BANK Name ID Start Date Finish Date Number of Days Type : : : : : : BAFNIU20471 15/06/2023 11/08/2023 57 Finance Ho Chi Minh City, Vietnam 2023 A Brief Executive Summary Of The Internship After nearly 25 years of construction and growth, MB has grown stronger and stronger, becoming a multi – functional financial group with the parent bank MB in Vietnam & abroad (Laos, Cambodia) and member companies (in the field of securities, insurance, consumer finance, fund management, asset management, life insurance) MB has affirmed its brand and reputation in the financial services industry in Vietnam with effective business activities MB has diversified service and product activities on the basis of outstanding risk management, modern IT infrastructure, strong development, expanding operations in new market segments besides the traditional market of a commercial bank After more than 25 years of construction and growth, MB is now considered as a stable, reliable financial institution with safe and sustainable development and high reputation During the process of formation and development, under the leadership and direction of the Central Military Commission – the Ministry of National Defense, the State Bank and the dedicated support and assistance of the concerned agencies; units inside and outside the army; Military Commercial Joint Stock Bank (MB) has promoted the good nature and glorious tradition of soldiers on the economic front; solidarity, initiative, creativity, self – reliance, overcoming difficulties, improving operational quality, bringing the best banking products and services to individuals, economic organizations and businesses throughout the key provinces and cities of the country, contributing to promoting the economic development of Vietnam in general and improving the business efficiency of the banking industry in particular In term of vision, MB has the goal of becoming a digital enterprise – a leading financial group Besides, MB has a mission for the development of the country, for the benefit of customers In addition, MB's core values include solidarity – discipline – dedication, execution – trust – efficiency Referring to awards and achievements, recently, MB Bank's BIZ MBBank platform automatic limit grant approval feature was honored at the Sao Khue Awards 2023 – A prestigious and prestigious award in the field of Science science, technology The product is expected to bring the business community the best experience in digitizing financial services, affirming MB's pioneering position in the digital transformation journey of the banking industry Moreover, I had a period of time working as a credit management business support officer during my internship at MB The main job of this position is to receive credit documents after they have been approved, control documents according to regulations before submitting for disbursement approval and disbursing on Core banking Flexcube (FCC), carry out procedures to secure the loan such as notarization, registration of secured transactions, warehousing of secured assets Managing customers after disbursement Performing disbursement, debt collection and fee collection operations on FCC Urging and coordinating with credit business support specialists to recover due and overdue debts and handle overdue debts according to their competence Receiving a certificate of credit product business from the Customer Specialist, check the accuracy, enter the decentralized software as prescribed Performing other tasks assigned by the Manager of the Business Support Department and the Director of Science and Technology Tasks are separated and handled by specialists in the office As an intern, it is inevitable that I will not have much exposure to important records and data storage software However, I was still assigned to less important jobs such as entering customer records, notarizing, delivering documents to the delivery person Description Of The Company From the initial idea of building a credit institution to serve military enterprises in production and business tasks in the pre – integration period On November 4, 1994 with a capital of 20 billion VND at that time, operating with 25 employees in Hanoi By 2004, in just 10 years, Military Commercial Joint Stock Bank had grown rapidly with the mobilized capital increased 500 times and had a new head office in Ba Dinh, Hanoi By the end of 2018, the bank's chartered capital had increased to VND 21,605 billion, a figure showing the remarkable growth rate of Military Bank in the renovation period During 25 years of development, Military Commercial Joint Stock Bank has won hundreds of national and international awards In 2012, the ceremony to honor "50 most effective businesses" took place on June 19 at New World Hotel, Ho Chi Minh City Accordingly, the surveyed enterprises must meet all voting criteria: Market capitalization value of 500 billion VND or more; revenue from 2009 to 2011 reached an average of at least 200 billion VND/year and profit after tax reached 20 billion VND/year In 2013, MB was honored as the Best Domestic Bank in Vietnam 2013 by the prestigious Asia Financial Magazine – Asia Money This is a title in the Best Bank award system to select the banks with the most outstanding achievements in Asian countries In 2014, Asia – Pacific Quality Organization (APQO) awarded the title of “World Class” 2014 to MB in quality management This is the highest honor awarded to an enterprise by APQO within the framework of the Asia – Pacific Quality Award (GPEA) held annually In 2016, MB was awarded the title of “The Asian Banker Transaction Banking Award 2016 – The Best FX Bank in Vietnam” for the bank providing the best foreign exchange products in Vietnam 2016 Events within the framework of the Summit Asian banking industry organized by The Asian Banker magazine… General information about Military Bank : Full name: Military Joint Stock Commercial Bank Logo: Stock code: MBB Hotline: 1900 545426 – (84 – 24) 3767 4050 (international calls) Website: www.mbbank.com.vn Fax Number: 024 62661080 Email: mb247@mbbank.com.vn Swift code MBBank: MSCBVNVX Member Companies Of MB MB Securities Joint Stock Company Short name: MBS Website link: www.mbs.com.vn MB Fund Management Stock Company Short name: MBCapital Website link: www.mbcapital.com.vn MB Assets Management Company Limited Short name:MBAMC Website link: www.mbamc.com.vn MB Shinsei Finance Limited Liability Company Short name: MS Finance Website link: www.mcredit.com.vn Military Insurance Corporation Short name: MIC Website link: www.mic.vn MB Ageas Life Insurance Company Limited Short name: MBAL Website link: https://mbageas.life/ Military Industry – Telecommunications Corporation Products, Services, and Customer Segmentation Individual Customers Digital Bank Deposits Loan Card service Money transfer, payment o Other services o Life insurance o o o o o Small and Medium Enterprises o Accounts and Account packages o Service o Deposits o Credit & Guarantee o Commercial finance o Digital Bank o Money and capital markets Large Enterprises o Account o Deposits & Investments o Payment Services and Money Management o Credit & Guarantee o Products & Policies for FDI customers o International Payment & Trade Finance o Electronic banking o Forex Products & Money Markets o Investment banking Figure 1: An organization chart of the company Notes:  MB's Board of Directors: 10 members Institutional Customers o Credit syndication o Commercial finance  MB's Supervisory Board: members  MB's Executive Board: 11 members Main responsible of different functions in MB: o Control Board  Supervising the compliance with the provisions of the law and the Bank's Charter in the management and administration of the bank; take responsibility before law and before the General Meeting of Shareholders for the performance of assigned tasks and powers  Promulgating internal regulations of the Supervisory Board Annually, review the Internal Regulations of the Supervisory Board, important policies on accounting and reporting  Appraise the Bank's first months and annual financial statements, including the audited financial statements by an independent auditing organization Report to the General Meeting of Shareholders on the results of appraisal of the annual financial statements, assess the reasonableness, legality, truthfulness and the level of caution in accounting, statistics and financial statement preparation  Make a list of related persons of the members of the Board of Directors, members of the Supervisory Board, the General Director and founding shareholders, shareholders owning significant shares of the bank, keep and update this list  Requesting the Board of Directors to hold an extraordinary meeting or requesting the Board of Directors to convene an Extraordinary General Meeting of Shareholders in accordance with the provisions of this Regulation and the Charter of the Bank  To convene an extraordinary General Meeting of Shareholders in case the Board of Directors makes a decision that seriously violates the provisions of the Charter of the Bank or has a decision beyond its assigned competence or has other decisions that cause serious consequences great material, financial and reputational results of the Bank o Internal Audit Department  Controlling all activities and tasks related to internal audit of the bank  Ensure the implementation of internal control of the bank is in accordance with the process, in accordance with the provisions of law  Collect, evaluate and analyze accounting documents, audit documents, financial statements as well as related documents of the bank  Ensure the audit process is carried out independently, fairly and objectively The report must have the legitimacy of the achievements and goals that the bank has achieved  Find out and identify the outstanding problems of the bank in the process of operation, take measures to overcome  Regularly monitor and supervise the audit reports and make recommendations when necessary  Participate in the process of evaluating the resources and human resources of the enterprise  Prepare weekly, monthly and quarterly work reports as required o Director of Business Analytics  Work with related departments to complete specific business analysis for each project  Act as the focal point in proposing data requirements necessary for business analysis  Evaluate problems, points for improvement and make recommendations based on analysis results  Building management reports, business reports for effective administration for the Project Owner and related departments  Monitor system performance and review, recommend, and apply new tools  Monitor development and ensure adherence to schedules and timeframes  Collaborate with finance to make impact forecasts based on impact actions  Determine pricing policies and the financial effectiveness of those pricing policies Accordingly, by the end of 2022, MB's consolidated pre – tax profit reached VND 22,729 billion, up 37.5% compared to 2021; in which, the bank's pre – tax profit was 20,318 billion dong, up 41.1% over the previous year Profit before tax of member companies reached VND 2,411 billion, contributing 12% of the group's pre – tax profit Besides, MB pioneered the implementation of the Mini – App platform in the banking sector, improving customer experience with the Apps – in – App model The Wealth Management financial investment platform on the MBBank App was honored at the Vietnam Digital Transformation Awards – Vietnam Digital Awards in 2022, which is a testament to the bank's initial success in Apps – in – App deployment 2022 is an important milestone for MB when the bank completes two major upgrading projects of the whole system The highlight is the successful upgrade of T24 system, ready infrastructure to serve 30 million customers MB aims to reach 28 million customers by 2023 MB will accelerate the implementation of 11 strategic initiatives in the period 2022 – 2026, focusing on digital factory projects, unifying customer identities, and at the same time continue to promote digitization at MB as well as its member companies Internship Activities During my working time at MB, because I was limited in internship positions, I could only undertake basic work items before disbursement First, I will control the compliance, validity and completeness of the credit file in accordance with the provisions of the law, as well as the regulations of the State Bank and the bank's internal In fact, this part has already been completed by MB's staff, I just watched it to better understand the work and consolidate my knowledge Next, I observed the preparation and completion of the legal documents of the credit file before disbursement After that, I was assigned to enter customer loan data on the bank's system to manage them The rest of the steps are done by those who are experienced in this work For the post – disbursement tasks such as urging the business unit to recover principal and interest debt, managing and storing credit records, performing import and export procedures and managing assets according to the bank's regulations then only official employees of MB will be accepted In addition, I was also assigned jobs such as printing documents and assigning payments to the brothers in the office, notarizing legal documents, and accompanying the staff to survey the market when necessary As mentioned, my internship position is a credit management business support officer, this is a position in the banking business department It can be seen that the department holds the most important role, directly bringing revenue and profit to the bank Sales departments may vary, but will generally include personnel such as sales and market development specialists, corporate clients, individual clients, and analysts, business support Personal customer room is the place where I practiced, where I directly contact, advise and sell the services that the bank provides to individual customers, small business Figure 2: Consolidated financial statements for the first quarter of 2023 It can be seen that the loan balance at the end of the first quarter of 2023 is 47.55% less than the end of the fourth quarter of 2022 48.06% is 0.51% For foreign branches it is less than 0.06% This shows the effective working of individual customer departments at MB The debt collection was effective after disbursement and brought good emulation results from MB's staff In addition, in the process of working in the personal client department, there are some points that the department has not completed well The first is the issue of record keeping, the data stored on the system is very well managed However, hand files are not kept neatly and carefully Because of this problem, an employee was complained by the manager for causing trouble, and had to take responsibility to the customer for losing the file Second, some new employees have trouble entering the disbursement amount If you enter a wrong number, you may have to stand out to compensate the company for damage, which is inevitable Finally, the calculation of the salary that customers need to meet to be able to borrow The decision to lend includes many factors, and including this factor, if the number is not eligible, it will not be possible to lend to the borrower, which can lead to the loss of a beneficial customer for company From the above-mentioned inadequacies, a number of objective solutions can be applied to solve them In the first issue, the company should provide a larger cabinet and note the items in each compartment to make the employees more conscious of careful record keeping Next is the second problem, because it is a mistake from the new employees, so this will be a lesson for them to improve their skills and discipline themselves to not make it again In my opinion, they need to read the profile more carefully, observe the information inside, and carefully count each number of the important information The last problem, employees need to learn more practice in the calculation and should not rush to submit the application, but need to review and recalculate Regarding the working environment, MB is a place with many opportunities for development and longterm commitment This not only helps employees develop more personal capabilities, but also requires themselves to always innovate and cultivate knowledge to adapt to the trend Recently, I noticed that MB has made many changes to keep up with the trend of the banking industry as well as the market It's about investing in technology, digitization, increasing media presence eMBee's official fanpage is well received, especially by young and dynamic intellectuals In addition, MB also focuses on training for employees right from the start with recruiting programs and training programs according to actual job needs In terms of human culture, MB has the operating motto "Strict Discipline - Rule of Law - Efficiency Safety - Social Responsibility" In addition, the orientation of developing internal resources is important Besides, MB seriously implements policies for employees that are adjusted in the direction of competition associated with work efficiency, contribution and time member's bonding time MB also conducts competency-based training programs for all levels of staff, through which managers at all levels can contribute ideas to senior management, have the right to self-apply and publicly compete for management positions As a result, MB has created the initiative, solidarity, strength of the collective and cohesion among members An Assessment Of The Internship The internship at MB has brought me many skills, knowledge, and experiences As an intern, I don't expect to be able to "jump straight" into an important project During the first part of the internship, my time will mainly focus on how the company operates I will imitate the work of the staff members to really understand what their work is After a day or a few days or asking about all that the business is all about, you will be able to support and participate in some of the company's affairs Expanding my own relationships is also one of the things I can during this time I have built a relationship between me with my boss and colleagues I believe that quality relationships are essential to building a solid career Last but not least, it is after a period of experience and learning, you have more solid reason to choose and make decisions for your career Moreover, in fact, what I have learned from the internship is that I have tacitly understood what I have been studying for more than three years During the time of cultivating myself with the knowledge I received from the teachers at the school, I have always wondered about my future work, whether it is similar to what I learned According to my experience, I think that the time I spend studying at school is extremely important Thanks to it, I understand the specialized terms in banking, it helps me grasp and keep up with the work progress of the staff Hard skills and soft skills learned while studying have helped me become more confident when practicing with students from other schools, this helps me to connect smoothly with people, be able to Good listening skills, and proficient problem-solving skills In addition, internships are a great way for college students, recent graduates, or anyone considering switching careers to gain valuable work experience In my opinion, the internship gives me an advantage in the future job market One of the most important internship benefits is that college graduates who already have some work experience in the form of an internship will stand out to potential employers Internship experiences make college graduates more attractive to employers because they often need less training and can take on more responsibilities Besides, you can also get a higher starting salary than those who have not experienced internship or starting a new career Next is that the internship creates conditions for me to form professional skills and techniques, especially labor and creativity skills I will be able to correct my understanding of theoretical subjects, and all that is still vague and hidden within me will become clear and precise In addition, the process of applying the knowledge learned in school to real work helps me realize my strengths and weaknesses and what knowledge and skills need to be equipped to meet the needs of the public later work In terms of the correlation of knowledge between classroom knowledge and practical activities, I find that there are many similarities The first is about common banking terms such as accumulated interest, annual percentage rate, broker, capital, which are used a lot in the working process All records and documents are recorded in Vietnamese, however, possessing specialized English knowledge makes me more valuable in the eyes of people when assigned to store records of foreign clients In addition, the way I go to work also affects my image When I was in school, I was taught to be properly prepared before going to work, and not to be lazy in dressing up In addition, I learned how to write a cover letter from business communication, so that I made the recruiter know my outstanding key information before the interview took place In my opinion, Derivatives and Risk management, and Business Research Methods are subjects that help students with an internship For the first subject, although I was not taught the knowledge related to the position I practiced, but the self-discovery activities to build the presentation helped me to have a good ability to absorb Rather, I don't worry about what I don't know, instead I actively learn and I'm not afraid to say what I don't know In the second subject, I was guided enthusiastically to assignments related to my future job, which helped me have a very thorough study time about my major Not only will it help with my graduation thesis next year, but it will also become useful knowledge for future work Furthurmore, I received a wonderful education from two instructors in these subjects, Mr Hong and Mr Tri The success in teaching lies not only in the way teachers provide knowledge to students, but also in how comfortable students feel when they come to the classroom After the internship, I learned that if there is a mistake at work, it is better to consult colleagues or department heads, not to be silent to become a bigger problem If this happens, my reputation and people's trust in me will gradually decrease Also, I have a suggestion to improve in terms of School of Economics, Finance, and Accounting that the school should drop some subjects and replace with more practical subjects for banking industry I think it's a good idea to take a course on banking documents and learn how to analyze them to help students in their future careers Second, proposed to remodel the branch where I work A clean working environment, well-lit, air-conditioned, and specialized tools are essential for a business to grow further Only these things will help employees feel comfortable and devote themselves to the business Finally, about myself, I need to improve my explosiveness At work, I had a rather shy and quiet image, I felt shy when I asked for guidance from the staff I thought I would annoy them and didn't dare to approach much, which prevented me from getting more knowledge for my work I need to be bold, and know how to start a conversation so that I don't fall into this state again Conclusion On the whole, I have experienced as an intern at the position of credit management business support officer at MB I realized that you should learn to be patient when starting a job, even if you are not assigned the main tasks, but know how to learn from those around you Specially, I have to learn how to share, and be friendly with people to get more knowledge for myself from them I should not think too much about bothering someone, instead, I should be more open to the relationships around me On the other hand, MB is a company worth experiencing, everyone's effective work-handling style, the confidence in communication of the employees have made MB big and small during its time 25 years of establishment References CTCP Tài Việt (n.d.) t (n.d.) Vietstock.vn Retrieved from finance.vietstock.vn: https://finance.vietstock.vn/mbb/ho-so-doanh-nghiep.htm