Solutions to improve employee recruitment and selection within viettel telecom corporation ho chi minh brand

MINISTRY OF EDUCATION AND TRAINING HCMC UNIVERSITY OF FOREIGN LANGUAGES AND INFORMATION TECHNOLOGY DEPARTMENT OF INTERNATIONAL BUSINESS ADMINSTRATION GRADUATION PAPER SOLUTIONS TO IMPROVE EMPLOYEE RECRUITMENT AND SELECTION WITHIN VIETTEL TELECOM CORPORATION HO CHI MINH BRANCH Student's name: NGUYEN TRAN VIET HUAN Class: KDllOl Student's code: llDH490133 Advisor: PHAN THI CONG MINH, MBA • June, 2015 , ACKNOWLEDGEMENT This research, Solutions to improve Employee recruitment and selection within Viettel Corporation, has been composed to investigate the matter of attracting and choosing new employees who come to work for Viettel In preparing this research, I have been carefully attached to the guided structure provided in the book "Human Resource Management" published by Department OfInternational Business Administration, HUFLIT University Although this report covers many different areas of the topic, its mam point is on determining the internal and external policies that have an impact on deciding how to accept new workers and classify them by their ability and personality I would like to express my big thank to my family, my parents who have always supported my from the very beginning days of conducting this reserch, without whose caring and support I could not have completed my study Also, I would like to sincerely acknowledge the valuable critical assistance given to me by my instructor Mrs Cong Minh Phan Thi (MBA), a dedicated lecturer in IBA Department, HUFLIT University who contributed guidelines, suggestions, corrections, comments to the completion of this research Special thanks are Mr Van Chinh Nguyen (Deputy head of Human Resource Department of Hoc Chi minh Branch), Mr Chinh Viet Nguyen (Human Resource Specialist) for their deep explanation and instruction And last but not least, I would like to offer my special thanks to my friends and other people who supported my research and carried out my questionnaire Your sincerely, Nguyen Tran Viet Huan , _._ - ASSESSMENT COMMENTS Ho Chi Minh City, June 2015 NH~N XET eVA eo QUANTHl)'e T~p (Cbi nbanb Victtcl Tp.H.3 Chi Minh) •••••••••••••••••••• _ •••••••••••• '" ••••••••••••••••••••• •••••••••••••••••••••••••••••••••••••••••• ••• ••• ••• -.- ••• •••••••••••••••••• e •• _0_ -.- ••••••••• _'0 _ _ ••••••••••••••••• ••••• 0 •• _ 0_ ••••• ••• - '_0 _ _._ ••••• - '" ••••••••••••••••• ••••••• _ •••••••••••••••••••• _.0 •••••••••••••••••••••• ••••••• "0 _._ ••••••••••••••• _._ ••••••••••••••••••••• •••• •••• •• _ _ •••• _ •••••••••••• •••••••••••••••••••• Tp.H Chi Minh, thcmg nam 2015 •• ABSTRACT Viettel is a military-government-based telecommunication corporation, trading in many markets of the economy such as network infrastructure, mobile phone and internet service, IT product retail, real estate and even military equipment This is such a large and sophisticated enterprise that attracts thousands employees to its branches over the nation and foreign investing countries As part of an effort to understand the success of this company in attracting and maintaining sufficient number of employees , this present research unveiled the recruitment and selection of human resources in Viettel Telecom Corporation in recent years and with generally analysis it aimed to scope to the more detailed location - Ho Chi Minh branch This research was performed by an undergraduate researcher who applied to work in Viettel telecom - Ho Chi Minh branch as an intern over the month time length Observation and in-depth interview were also applied to explore in more detail the way they seek and filter new applicants Results indicated that Viettel has applied effective recruiting and selecting procedures, it has been such an appealing place to work for towards people from over the country This research also recommended out some additional aspects of recruiting and keeping employees to help create employee's loyalty and a good sample in human resource management among big corporations I TABLE OF CONTENTS ABSTRACT ACKNOWLEDGEMENT I INTRODUCTION 1.1 Background information of telecommunication 1.2 Viertel corporate from ground-up 1.3 Research problem II LITERATURE REVIE W 2.1 Human Resource Management 2.2 Recruitment theories 2.2.1 Factors affecting Recruitment 2.2.1a Internal factors 10 11 11 Human Resource Planning 11 Promotion Policies 11 Firm's Knowledge of Employees 13 Nepotism 12 2.2.1 b External factors 12 Labor Market Conditions 12 Legal Considerations 13 Corporate Image 13 2.2.2 Internal recruitment methods 13 2.2.3 Internal recruitment sources 14 2.2.4 External recruitment methods 14 Advertising Private and Public Employment Agencies 14 Recruitment and Selection in Viettel Group Recruiters 15 Special Events 15 Internship 16 Executive Search Firms 16 Professional Associations 16 Employees' Referrals 17 Unsolicited Walk-in Applicants 17 Open Houses 17 Event Recruiting 17 Virtual Job Fairs 18 2.2.5 External recruitment sources 18 High Schools and Vocational Schools 18 Colleges and Universities 18 Competitors and Other Firms 19 The Unemployment 19 Older Individuals 19 Self-employed Workers 19 2.3 Selection theories 20 2.3 Factors affecting selection 20 Legal Considerations 20 Speed of Decision Making 21 Organizational Hierarchy 21 Applicant Pool 21 Type of Organization 21 Probationary Period 22 2.3.2 Selection process 23 2.3.3 Selection tests 24 Cognitive Aptitude Tests 24 Job-Knowledge Tests 24 Personality tests 24 Recruitment and Selection in Viettel Group III METH DO LOG Y 25 3.1 Research obj ective 25 3.2 Research method 26 3.3 Research process 26 3.4 Research scope 27 3.5 Research limitation 27 IV DATA ANAL YSIS 28 4.1 Branch organizational chart 29 4.2 Current personnel statistic figures at Ho Chi Minh Branch 30 4.3 General recruitment regulations in Viettel Telecom Corporation 31 4.4 Recruitment sources in Viettel Group 33 4.4.1 Talent recommendation 33 4.4.2 Recruitment sources 33 Integrated schools/universities/colleges 33 Recruitment website 34 Posters 34 Media Posts 34 Internal communicating channels 34 Integrated universities 35 Job day 35 Integrated military affairs 35 Direct contact 35 4.5 Selection methods 35 IQ test 35 Foreign language test 36 Personality checklist 36 Written test 36 Oral test (Interview) 36 Recruitment and Selection in Viettel Group Customer interaction 37 Practi ces 37 Selection requirements 37 Selection after recruitment 37 4.6 Recruitment and Selection process 39 4.7 Unique features ofViettel Human Resource Management 41 V RECO MMEND ATION 43 5.1 Recruitment strategies 43 5.2 Employer branding strategy 44 5.3 Intensive campus recruitment and recruitment process 45 5.4 Tighten the recruitment standards to aid to the selection 45 5.5 Maintain a good relationship between the employers and employees 46 VI CON CL USI N 48 VII RE FE REN C E • 50 I 56 IX AP PEND IX Internship approvaL 56 Internship schedule 56 Recruitment documentary forms and templates 56 Recruitment and Selection in Viertel Group LIST OF FIGURES Figure 1.1: Vietnam Telecommunication Market Share (2012) Figure 1.2: Average annual troop strength (2007-2012) Figu re 2: Selection p roced ure 23 Figure 4.1 Organizational 29 Chart (Ho Chi Minh Branch) Figure 4.2.1 Gender structure Chart 4.2.2 Educational in Viettel Ho Chi Minh branch level among current employees in Ho Chi Minh Bra n ch Figure 4.5 Recruitment 30 31 procedure in Viettel 39&40 Recruitment and Selection in Viettel Group the job turnover rate is rather high with the average time ofturnover of one year for new and young workers, which means after recruiting new employees, they tend to pass all the test and all the training but can only stay in the job for around a year then give up because of high working pressure On the other hand, Viettel is dramatically expand its business to news countries, research and deploy new ideas and technologies, this causes a great demand of highly-skilled workers - who takes a long time to teach and train, and lots of basic workers to build the telecom infrastructure The fact that Viettel recruits new employees every month over the last two years with consecutive human resource requests and planning drives the personnel staff in a mad way They are applying and trying the attract more and more workers to be able to execute the new network infrastructure just within Ho Chi Minh city Therefore the suggested alternatives methods to recruitment should be considered and practiced We know it is ideal if we can get 20% of the numbers of people coming to apply for a job in a company, Le lout people gets accepted to be offered a job Therefore we should increase significantly the number of people we can reach and advertise our job vacancies to as many people as we can, and then the planned requirement of employee quantity can be met 49 Recruitment and Selection in Viettel Group VII.REFERENCE List of A-Z Johnason, P (2009) HRM in changing organizational context In D.G Collings & G Wood (Eds), Human resource management: A critical approach (pp 19-37) London: Routledge K., Rashmi T (2010, 11), Definition of recruitment Wayne Mondy R & Robert M Noe & Shane R Premeaux (2001) Human Resource Management(8th ed.) New Zealand, New Zealand: Pearson Education Wayne Mondy R & Robert M Noe & Shane R Premeaux (2001) Human Resource Management (8th ed) In chapter 7, Selection (p, 179) New Zealand, New Zealand: Pearson Education Peter W Winfield, Ray Bishop, Keith Porter Core Management for HR students and practitioners (Online].Available on: Google.com About Us (n.d.) Retrieved from http://viettel.com vn/About_ uS.html How we act (n.d.) Retrieved from http://viettel.com vnIHow _we _act.html HR Guide to the Internet: Personnel Selection: Methods: Personality Tests Retrieved from http://www.hr-guide.com/datalG312.htm 50 Recruitment and Selection in Viettel Group Our key figures (n.d.) Retrieved from http://viettel.com.vn/Our_Key_Figures.html Our overseas investment guidline (n.d.) Retrieved from http://viettel.com.vn/Our_Overseas_Investment_ Guideline.html OSH Occupational Safety and Health Act of 1970, s 22 Retrieved May 28, 2015, from https://www.osha.gov/pls/oshaweb/owasrch.search_form?p _doc _type=OSHA CT Revelian (n.d.) Cognitive ability and aptitude tests Retrieved fom http://www.revelian.com/cognitive-ability What we think (n.d.) Retrieved from http://viettel.com.vn/What_ we_think.html 51 / Recruitment and Selection in Viettel Group VIII APPENDIX Internship approval Recruitment documentary forms and templates 2.1 Recruitment Request 2.2 Recruitment Plan 2.3 Recruitment website www.Tuyendung.viettel.com.vn 2.4.1 Writing test announcement 2.4.2 Test Question Opening report 2.5 Test Seal report 2.7 Recruitment Test Result 2.8 Recruitment List 2.9.1 Contact Acceptance Paper 2.9.2 Employment Invitation 52 TAP DOAN VIEN THONG QUANDOI CQNGHOAXA HOICHUNGHiA V~TNAM cmNHANH VIETTEL TP.HO CHi MINH s6:, lo1-r /QD -HCM - TCLD DQcl~p- Tl.rdo-H~nh ph{lC Tp.H6 Chi Minh, ngaYA5thcmg 4nam 2015 QUYETDlNH V~ vi~c ti~p nh~n sinh vien th\rc t~p GIAMDOC CHI NHANH VIETTEL TP.HO CHi MINH Can Cll' vao TO' trinh s6 1038/TTr-HCM-TCLD vS vi~c tiSp nh?n sinh vien th\fc t~p t~i Chi nhanh Viettel Tp.H6 Chi Minh da du9'c T6ng Giam d6c T6ng cong ty ViSn thong Viettel pM duy~t 13/04/2015; Can cu Uy quy~n s6 504A1GUQ-HCM-PC cua Giam d6c Chi nhanh uy quy~n cho PhO Giam d6c C6 dinh bang rQng ky 01/3/2015; Theo d€ nghi cua d6ng chi Trn6ng phOng T6 Chll'Clao dQng, QUYETDINH: Di~u TiSp nMn sinh vien co ten sau v~ th\fc t~p t~i Phong T6 chLrc lao dQng, Chi nhanh Viettel Tp.HCM, T~p doan Vi~n thOng Quan dQi: - HQ ten: Nguy&n Trfln Vi~t lIuan Sinh nam: 1993 - Sinh vien: D~i hQc, QTKD qu6c tS, Tru'ang D~i hQCNgo~i nger - Tin hQcTp.HCM - ThO'i gian tlwc t~p: tll' 16/04/2015 dSn h@tngay 31/05/2015 Di~u Trong thai gian thvc t?P, sinh vien Nguy~n Tr~n Vi~t Huan co trach nhi~m ch~p hanh ch@dQ, n~ nSp, quy dinh cua dan vi Di&u Giao cho d6ng chi Truong phong T6 Chll'Clao dQng lmang d~n, danh gia sinh vien Huan thai gian th\fc t~p (Dan vi phai thvc hi~n dung quy dinh v~ bao m?t thong tin, bao v~ an ninh nQi bQ) Di~u QuySt dinh co hi~u l\fc kS tll' kyo D6ng chi Truong phOng T6 chLrclao dQng, cac ca nhan, dan vi co lien ~ur~ va sinh vien Nguy~n Tr~n Vi~t Huan chiu trach nhi~m thi hanh quySt dinh nay~ GIAMDOC 'M DOC No'i JI/I(IJI: ,Ii , - BOD CN (de b/e); - P.TCLD, Di6t1 (d6 t/h); - LUl1:VT, TCLD; Tl1Y~l103 VTJiJ'M'f4t '~ * l?,A TtjANI H.91 CHi MI/IH ,,,p !lOAN VltN 'rHONQ :1'1-:' S-0 (Diin gicti nhu cdu) , , ~ b~ ',':::,'::::::::::.': :.'::.' : ::;p~:::::::~t::::::::::::::::::::::::::::::::::: ~ ::.: , , :t;> ~, , Nhiil!.>l~~ TT ~ & BQ ph~n Bien ch~ ~ Ig,~ ' Clin - , , Tieu chuan ~ Girri Hnh Trinh oi;! 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