Some suggestions to improve actual recruitment and selection process in lien thanh seafood processing join stock company

HO tGtU MINH CITY"UNiVERSITY Of' FOREIGN LANGUAGES AND INFORMATION TECHNOLOGY DEPARTMENT OF FOREIGN LANGUAGES GRADUATION PAPER SOfvIE SUGGESTIONS TO Il\1PR()VE ACTUAL RECRUITMENT A.ND SELECTION PROCESS IN LIEN TI-I.&.NHSEA,FOOD PROCESSINC; JOINT-STOCK CONIPAN'{ Advisor: Mr NGUYEN NGOC HUAN, M.B.A Student: TRUONG MINH XUAN LAN Student's number: 0171005 Class: HA0101 TV Dqi Hgc Huflit 1111111111111111111111111111 101000470 ill) Chi Minh City, July 2005 HO CHI MINH CITY UNIVERSITY OF FOREIGN LANGUAGES AND INFORMATION TECHNOLOGY DEPARTMENT OF FOREIGN LANGUAGES GRADUATION PAPER SOME SUGGESTIONS TO IMPROVE ACTUAL RECRUITMENT AND SELECTION PROCESS IN LIEN THANH SEAFOOD PROCESSING JOINT-STOCK Advisor: COMPANY Mr NGUYEN NGOC HUAN, M.B.A Student: TRUONG MINH XUAN LAN Student's number: 0171005 Class: HA0101 Ho Chi Minh City, July 2005 Dedicated to my family ACKNOWLEDGEMENTS In completing this graduation paper, I have received a lot of help and invaluable advice from many helpful and respectful people First of all, I would like to express my sincere thanks to the Board of Foreign Languages Department, sent me encouragement especially Mr Vu Quoc Anh, M.A., Vice Dean who has and help to my work In particular, I would like to express special thanks to Mr Nguyen Ngoc Huan, my advisor who is always enthusiastic to give me support, ideas and commentaries In addition, I would like to express my deepest appreciation Ho Thi Hoa, Administrative with the help of Ms Manager of Lien Thanh Seafood Processing loint- Stock Company, Mr Hua Thuyen, the Chairman of Viet Huong Hai Fish Sauce Processing Limited Company and Ms Nguyen Thi Xuan Kim, the Chief Account of Lien Thanh Company who are willing to provide valuable information and opinions for my study I am also grateful to all the authors whose books I have referred to complete this paper Last but not least, I truly express my heartfelt gratitude to all my friends for their help, support and encouragement ADVISOR'S COMMENTS EXAMINER'S COMMENTS CONTENTS Page ACKNOWLEGEMENTS ABSTRACT INTRODUCTION 01 CHAPTER 1: OVERVIEW OF HUMAN RESOURCE MANAGEMENT 1.1 Understanding of human resource management 1.2 The importance of recruitment and selection 1.3 Recruitment process IA Selection process 03 04 06 19 I CHAPTER 2: GENERAL INTRODUCTION OF LIEN THANH SEAFOOD PROCESSING JOINT-STOCK COMPANY 2.1 The history of the company 29 2.2 Organizational structure 32 2.3 Administrative department with human resource function 35 CHAPTER 3: ACTUAL RECRUITMENT AND SELECTION PROCESS IN LIEN THANH SEAFOOD PROCESSING JOINT-STOCK COMPANY 3.1 Current recruitment and selection process of the company 39 3.2 Strengths and weaknesses of the current recruitment and selection process of the company 45 CHAPTER 4: SOME SUGGESTIONS FOR THE CURRENT RECRUITMENT AND SELECTION PROCESS IN LIEN THANH SEAFOOD PROCESSING JOINT -STOCK COMPANY 54 CONCLUSION APPENDICES REFERENCE 62 ABSTRACT "Some suggestions to Improve actual recruitment and selection process in Lien Thanh Seafood Processing Joint-Stock Company" is the subject that Iresearched in the internship period at Administrative Department of Lien Thanh Company This study was conducted on theory arid practicality of the observations and interviews with Lien Thanh and Viet Huong Hai Enterprises' the recruitment and selection personnel managers to analyze process of Lien Thanh Company showed that Lien Thanh Company's recruitment The findings and selection process had some strengths However, it also had a number of weaknesses Thus, some suggestions were given to the recruitment improvements could meet the requirements and selection procedure's of current human resource management so that it INTRODUCTION For number of years, together with the rapid economIC growth and pressure of global competition, services trying to effectively maximize businesses' products supply to their customers is a key task for all companies and It requires enterprises to devote their time, budget and energy to improve their patterns, price, products and services improvement, quality as well as marketing these businesses strategies need to have effective To achieve this business strategies focusing on finance, production, accounting, marketing, management, and human resource management management administrative is not an exception To any enterprise, whether it is large or small and "whether it is nationalized or privatized, whether it is a company, a partnership or a co-operative" (Nguyen & Nguyen, 2003), human resource is always a decisive factor Schermerhorn (1996) asserts the importance of human resource as follows, "People are our most important asset determines whether our companies thrive or languishes." Recent observations of some medium and small businesses in Viet Nam; nevertheless, most human resource managers have shown that have given little attention to human resource management This research aims at analyzing the recruitment and selection activities to improve the businesses' human resource managl:ment However, being restricted on graduation paper, the research doer only focuses on the recruitment and selection process in Lien Thanh Seafood Processing Joint-Stock Company in an attempt to find out the strengths and weaknesses of the process so that some suggestions are given for more efficient human resource management The organization overview of this study consists of four chapters of human resource management Chapter one is the Introduction to Lien Thanh Seafood Processing Joint-Stock Company is found in chapter two Chapter three analyses Page the current recruitment and selection process in Lien Thanh Company Some measures to improve the organization's recruitment and selection process are suggested in the final chapter Page 2) I find myself looking forward to the weekends and vacations-so my career C o C I"canOOget-aWayfrom "" Very Often Often Some C Rarely 3) I feel that some type of change, in regard to my current career, would make me happier and give me the desire to remain in this field o C c I definitely need a change I probably need a change Maybe I need a change C No, I'm leaving! 4) I feel that I am learning as much as I desire to learn in my career C o o C Definitely Probably Maybe No 5) I possessthe desire to move to another career, but I not have any experience C o o Strongly agree Agree Slightly agree o Disagree 6) I possessthe desire to advance in this field C o C I want to reach the top I would like to advance I may like to advance o No, I would not like to advance in this field 7) I believe that my skills and interests are best suited elsewhere C Definitely o Probably c Maybe o No 8) I feel that I have excellent self-management skills o o o Strongly agree Agree Slightly agree C Disagree 9) I believe that I possessa good work ethic C o o Definitely Probably Maybe o No 10) I have energy to apply toward my career.~ - o o o Tremendous amount Average amount Small amount o None 11) It is easy for me to make my career interesting to myself o o o o Yes Some Occasionally No 12) I have a positive attitude when searching for a job o o o Very positive Positive Somewhat positive o Rarely positive 13) I have experience in a variety of subjects, therefore, switching careers would be easier than normal for me o Extremely easy Easy o o Slightly easy Not easy 14) I feel that I put my family first and my career second o o o o Very Often Often Occasionally Rarely 15) I feel that I need more financial security o o o Def inite Iy Probably Maybe o No 16) I have a tremendous amount of debt o Very large amount of debt o Some amount of debt o o Very little amount of debt No amount of debt 17) I consciouslyattempt to avoid my supervisors o Very Often o Often o o Occasionally Rarely Brain Type Test: Questions 1) I usually things in a planned, systematic way e Often o Some o Occasionally o Rarely 2) I prefer to be in a group o o o o Often Some Occasionally Rarely 3) I enjoy doing or learning math o o o o Often Some Occasionally Rarely 4) When I have to assemble something, I read the directions first o o o o Often Some Occasionally Rarely 5) I enjoy interacting with others o o o o Often Some Occasionally Rarely 6) When I set goals for myself, it helps me to keep from procrastinating o G o G Often Some Occasionally Rarely 7) I like getting o o o all of the facts before I make any decisions Often Some Occasionally Co Rarely 8) I not like to follow directions Co Co Co C Often Some Occasionally Rarely t)The digits 08232569 are the same as 96523208 read backwards o True C False gThe number 25 is the next logical number in the following sequence of numbers: 5, 7, 10, 14, 19 o True False ElThe product of x X X is less than the product of 18 X 16 o True False fllf you multiply any two of the following numbers together, your result will be odd: 9,11,3,7,17 eo True c~ False r3Five horses, two people, three dogs and seven chickens have a total of fiftytwo legs o o True o True True Co False False t!lThe number 8336749476338 is the same number whether it is read forwards or backwards FaIse Which number completes this series? 99, 97, 95, o 95 o 94 o 93 o 92 -J 91, 89, 87 What comes next in the sequence? o I I ,• I o I I I o Organization Test: Questions 1) Do you create lists to each day? o Always o Sometimes C C Occasionally Never 2) Do you complete the tasks you set to for yourself? C 0' 0' Always Sometimes Occasionally C Never 3) Would you allow yourself to go out at night for social reasons if you have not finished your work? C C o Always Depending on the event Depending on the work o Never 4) Do you think that you have set priorities in your daily life? o Yes o Yes, but I know they will change C Not yet C I never want to 5) When you are at work, you think only about work? C C Always Sometimes o o Occasionally o o Always Never 6) Do you often wait until the night before an assignment or project is due to complete it? C Sometimes Occasionally C Never 7) When you are given projects to do, you them immediately? C o o Always Sometimes Occasionally C Never 8) Are you frustrated if someone doesn't complete a task you ask him/her to do? o C o o Yes Depending on the project Depending on the person Never 9) Do you leave your desk clean and uncluttered when you leave the office each evening? C o C C Always Sometimes Occasionally Never 10) Is your mind usually clear and focused towards the tasks that need to be completed during the day? C Yes 0' Most of the time C I'm easily distracted C Never 11) Do you allow your private life (and problems) to enter the professional day? C C C c They always no matter what I Sometimes without my control At least once a week Never 12) I am absentminded @ Often C C C Some Occasiona IIy Rarely Confidence Tests When faced with a problem, I am good at coming up with solutions o Strongly agree o Agree o Disagree Strongly disagree Social skills are the key to success o Strongly agree C Agree C Disagree RIGHT JOB/ WRONG JOB To me, work is: C Just a paycheck C An important part of my identity I like being the leader in the group C Strongly agree n Agree o Disagree C Strongly disagree Which is more important to you? o A job that is financially rewarding o A job that is emotionally rewarding Career Personality Tests I look forward to going to work almost every-day Strongly agree Agree Disagree Strongly disagree When I'm working on a new idea with a group of people: o I just blurt out my ideas as fast as they come to me Co I end up doing a lot of talking Co I'll speak up when I have an especially good idea Co I give my input only when asked If I have a problem or conflict with someone at work: Co I speak up right away o I wait for an appropriate Co I wait to see if the problem persists, then eventually say something about it Co I probably wouldn't say anything time, then bring it up When reading about something new, you prefer to: o Become an expert on one aspect of it o Learn a little bit about everything related to it 8rainteaser Tests If Moe likes oranges more than grapes, strawberries than oranges, which of the following is NOT true? Co He likes grapes more than strawberries Co He likes strawberries Co He likes apples more than grapes Co He likes strawberries more than grapes more than oranges more than apples, and apples more Which number comes next in the sequence? 0, 1, 1, 2, 3, 5, 8,? o o 13 o 15 C!) 20 If you saw a sign painted with the two words THINK ACT, what would you interpret mean? THINKACT o Think but never act o Don't act impulsively o It's better to act than to think o 15 o 20 Brain Tests To you, which of the following is most like: 4+6 o 2+3 o 4-6 o 9+1 o Four plus six The figure below is most similar to: o o II it to Which of the following o o o o A images you find most appealing? APPENDIX PARK HYATT SAIGON EMPLOYMENT APPLICATION DONXINVltC @ POSITION APPLIED FOR: Clu?c V{i xin vao Expected Gross Salary Muc long mong mui/n Available Date Ngay bitl ddu PHOTO ffinh Full Nam HQ & ten Gender GhJi tinh Date of Birth Ngay thdng nam sinh Place of Birth Noi sinh Father's Place of Birth Nguyen quan Passport / I.D # SifCMND Date of Issue Ngay cap Place of Issue Noi cap Race Dan IQc Religion Ton gido Nationality Qu6e lich Height (cm) Chi€u coo Weight (kg) Marital Status nnh Ir(lng gia dinh Single D DQc tlu1n Married D Co gia dinh Widowed D Goa w// ch6ng Clin nijng Separated Ly than Contact Address Dia chi lien hi Home Phone # tho,'; nha rieng s,)' diin Divorced D Ly di Email Dia chi email Cell Phone # S6' diin tlw(li di dQng Are you resident of HeMC? B,ln co h,) khii'u thuang tra t(li TP HCM khOng? HQ va ten D Office Phone # S6' diin tho(li co quan If not, please state your original residence Ne" khOng, xin ghi r6 noi dang kY h(J khii'u cua b(ln Ngh6 nghi~p Ten con' t I Full Nam HQ va len Relationship M6'i uan he Education Level Trinh dt} hQc va1, Name & Address of School Ten va dia chi trztang hQc Contact Address / Contact Number Dia chi / S6' dien Iho(li lien [(lC Qualifications Ten kh6a hQc Major Chuyen nganh Duration of Education / Year Attained Thai 'ian hQc/niim hoan li1'l Insstitute / Organiser Ten Irztan Year attained Niim hoan 151 Written (khii nan Excellent T6/ Name Ten Poor TB Department Bt} h(in Yell Excellent T6'1 Good Khci Relationship M6'i uan he Fair TB vitt) Poor Yel' , IJE~'l:rt1) , ltD: Employer Name Position Ten cong ty Chuc V« Dates of Employment Contact Details sif di~n tho",i cong ty ThlJi pian lam vi~c From To Til Den Salary Reasons for Leaving M,?c luang Ly nghl vi~c fm;'EERElNi Name Company Position / Association Contact No, Ten Ten COM tv Chuc V(/ So'dien tho",i , !l.lioNVi Newspaper Baa cM Friends / Relatives B",n be In uai thiin Employee referral Nhiin vien jai ' Walk-in n Others Khdc Are you able to work on shifts? Yes B~n c6 the lam ca khon ? C6 May we ask your present employer about your qualification & characteristic? ChUng toi c6 the hoi cong ty hii)n cua b~n v~ trlnh va tinh each cua b~n dugc khOng? If yes, please state details Ne'u c6, xin ghi chi tie'1 Yes C6 0 No KhOng Have you been dismissed or forced to resign from employment? B~n c6 bao giG bi sa thai khOi cong ty ho~c bi buoc phai tu cMc khOng? If yes, state details Ne'u c6, xin ghi chi tie'1 Yes C6 No Khong Do you have any family members currently working in another hotel in HCMC? Gia dlnh b~n c6 dang lam vii)c t~i kMch s~n kMc TP HCM khOngl If yes, please state name of hotel Ne'u c6 hay ghi r6 ten kMch s~n Yes C6 No KhOng Have you ever been convicted of any criminal offence? B~n co tung bi ke't an khong? If yes, state details Ne'u c6, xin ghi chi tie'1 C6 Have you completed the Military Service? B~n dii tung tham gia quiin doi chua? Yes C6 Yes No KhOng No KhOng Do you have a medical condition or restriction that may have an impact on or restrict the type of work you perform or have applied for? B~n co milc benh hay dang di~u tIi bi)nh rna n6 c6 anh huang Mn cong vii)c lam ho~c chuc VI) xin vao? If yes, state details Ne'u c6, xin ghi chi tie'1 Yes o C6 No o KhOng I declare that the statements made by me in this application are true and complete, and understand statement, dishonest answer or non-disclosure may render me liable for dismissal by the hotel Toi xin cam ke't nhi!ng di~u tren la s\1 thilt, ne'u c6 gl gian Mi thl tOi se bi kMch s~n sa thai that a false I will abide by the company's rules & regulations as declared to me or contained in the employee handbook, notice board, memorandum or manuals Toi se tuan theo nhi!ng n(\i qui, luilt Ie dii thOng Mo cho toi, ding nhu nhi!ng n(\i qui ghi s6 tay nhan vien, tren bang thOng bao, thOng bao cua khach s~n I hereby declare that I will notify the hotel if I am employed by any other organization during my employment with Park Hyatt Saigon and that I will not be engaged in any activities which may be detrimental to the hotel Toi xin cam ke't se thong Mo cho Khach S~n bie't ne'u toi lam viec cho moat cong ty nao khac theli gian lam viec cho Khach S~n Park Hyatt Saigon vil toi se khOng tham gia vilo bilt ky ho~t d(\ng nilo lilm thiet h~i Mn kMch s~n Applicant's signature Chi! ky nguC1ixin viee Date Ngily REFERENCES I Harris, M (2000) Human Resource Management: A Practical Approach, 2nd edition, USA: Harcourt Brace College Publishers Mondy, R.W., Noe, R.M & Premeaux, S.R (2001) Human Resource Management, 8th edition, UK: Prentice Hall Nguy~n, H.T (2004) Qulin Trj Nhfin SIf, 6th edition, HCMC: Th6ng Ke Publisher Nguy~n, TH & Nguy~n, N.H (2003) Office Skills - Course book for internal use of HCMC University of Foreign Languages and Information Technology Nguyh, D.K.C (2004) Djnh Huang Hoem Thifn Qui Trinh Tuyin D',mg Nhfin Vien t(li Truong CDBC Hoa Sen, Graduation Paper, Lotus College Nguy~n, TT.T (2000) Worker Recruitment and Selection in the Garment and Footwear Companies in Dong Nai Industrial Zones, Graduation Paper, HUFLIT Schermerhorn, J.R (1996) Management and Organizational Behavior: Essentials, 1st edition, USA: John Wiley & Sons, Inc Schermerhorn, J.R., Hunt, J.G & Osborn, R.N (1997) Organizational Behavior, 6th edition, USA: John Wiley & Sons, Inc Schuler, R.S et al (1996) Human Resource Management in Australia, 2nd edition, Australia: Harper Educational Publishers 10 Stone, R.J (1995) Human Resource Management, 2nd edition, Australia: John Wiley & Sons, Inc 11 Triin, K.D (2001) Qulin Trj Ngu8n Nhfin LlfC, 2nd edition, HeMC: Giao Dvc Publisher 12 Vli, V.T (2001) Thu Hut, TIm Kiln va Llfa Ch9n Ngu8n Nhfin LlfC, HCMC: Tre Publisher 13 Werther, W.B & Davis, K (1993) Human Resources and Personnel Management, 4th edition, USA 14 D~ An cd Phdn H6a XNCBTHS Lien Thanh (2000), HCMC: Lien Thanh Seafood Processing Joint-Stock Company 15 Employment Application Form of Park Hyatt Hotel (*) 16 H8 Sa Cong Ty (2004), Document for internal use of Lien Thanh Company 17 H8 Sa Nhfin Vien (2003 - 2004), Document for internal use of Lien Thanh Company 18 Le, H.L (2004) "Chc1tLu