Improving recruitment and selection process at language link vietnam, my dinh branch

NATIONAL ECONOMIC UNIVERSITY BUSINESS SCHOOL DOAN THAO MY IMPROVING RECRUITMENT AND SELECTION PROCESS AT LANGUAGE LINK VIETNAM, MY DINH BRANCH Bachelor of Business Administration in English (E-BBA) Thesis HANOI, 2019 NATIONAL ECONOMIC UNIVERSITY BUSINESS SCHOOL IMPROVING RECRUITMENT AND SELECTION PROCESS AT LANGUAGE LINK VIETNAM, MY DINH BRANCH Bachelor of Business Administration in English (E-BBA) Thesis Student: Đoàn Thảo My Class: E-BBA 7B Supervisor: Tăng Vũ Hùng HANOI, 2019 ACKNOWLEDGEMENT I would like to show my gratitude to the people who help me to complete this thesis I would like to say thank to my supervisor, Mr Tang Vu Hung, who helped me a lot in defining my basic ground for this thesis, and formed a solid background of building my full thesis I would like to thank to all the teachers in EBBA program for giving me the knowledge to accomplish this thesis I would like to deliver my sincerely thank to Language Link Academic Vietnam, especially Mr Luu Thanh Tung and Ms Luu Khanh Ly for giving me the chance to analyze their operational system, as well as commenting me on my thesis and providing me every data I need I can not complete this research without the help from all those people mentioned above TABLE OF CONTENTS ACKNOWLEDGEMENT LIST OF TABLES AND FIGURES ABBREVIATIONS EXCECUTIVE SUMMARY INTRODUCTION .7 CHAPTER 1: THEORETICAL BACKGROUND ON RECRUITMENT AND SELECTION 13 1.1 The fundament of Recruitment and Selection in Human Resources Management 13 1.1.1 The definition of Recruitment and Selection 13 1.1.2 The distinction between Recruitment and Selection 14 1.1.3 The important of recruitment and selection .15 1.2 Recruiting and Selecting Process 17 1.2.1 Recruiting process 17 1.2.2 Recruitment sources 24 1.2.3 Selecting process .29 1.3 Evaluate Recruiting and Selecting Process 40 CHAPTER 2: ANALYZING PRESENT RECRUITING AND SELECTING PROCESS OF TEACHING ASSISTANT AT LANGUAGE LINK VIETNAM, MY DINH BRANCH 43 2.1 Overview of LANGUAGE LINK VIETNAM .43 2.1.1 About Language Link International 43 2.1.2 Basic information of Language Link Vietnam 45 2.1.3 History of Language Link Vietnam 47 2.1.4 Organization structure of Language Link Vietnam 48 2.1.5 Introduction to Language Link Vietnam, My Dinh branch 49 2.1.6 Teaching Assistant system in Language Link Vietnam, My Dinh branch 51 2.2 Analyzing current situation of new Teaching Assistant recruitment and selection process at LANGUAGE LINK VIETNAM, MY DINH BRANCH 52 2.2.1 Recruitment process 53 2.2.2 Selection process 58 2.2.3 The figure of recruitment counts from 2016 to 2018 in Language Link Vietnam, My Dinh branch 62 2.2.4 Evaluation of Recruitment and Selection process at Language Link Vietnam, My Dinh branch 64 2.3 Highlights and Drawbacks of Teaching Assistant recruitment and selection process at LANGUAGE LINK VIETNAM, MY DINH BRANCH .70 2.3.1 Highlights 70 2.3.2 Drawbacks 71 CHAPTER 3: RECOMMENDATIONS TO ENHANCE THE RECRUITMENT AND SELECTION PROCESS OF NEW TEACHING ASSISTANT AT LANGUAGE LINK VIETNAM, MY DINH BRANCH .73 3.1 Detailing the process of recruitment and selection 73 3.2 Enhancing the Job analysis and Job description 74 REFERENCES 78 APPENDIX 79 APPENDIX 80 APPENDIX 81 APPENDIX 82 LIST OF TABLES AND FIGURES FIGURES Figure Research process 11 Figure Recruitment Process 17 Figure Selection process flowchart 29 Figure Organizational structure of Language Link Vietnam 48 Figure Recruitment and Selection Process at LLV My Dinh 53 Figure Source of Recruitment 63 Figure Quantity of candidates 67 Figure Quality of candidates .66 Figure Quality of in-depth interview .66 Figure 10 Quality of HR recruiter 67 TABLES Table Recruitment and Selection outcomes from 2016 to 2018 62 Table Recruitment and Selection Process CPH .65 Table Teachers’ satisfaction on Teaching Assistants 68 Table Students’ satisfaction on Teaching Assistants .69 ABBREVIATIONS BOM CV HR HRM JD LLV TA Board of Managers Curriculum Vitae Human Resource Human Resource Manager Job Description Language Link Vietnam Teaching Assistant EXCECUTIVE SUMMARY Recruitment and Selection process is a project that requires a lot of effort It is likewise a fundamental of any businesses and it is paid to finish in an appropriate way When associations choose the right and appropriate people for the job, train them well and treat them nicely, these staff deliver great outcomes yet additionally willing to remain with the association longer In such cases, the association who is underlying and progressing interest in them is successful Finding the right candidate for the job and shaping him or her into an important asset is a key prerequisite of any businesses Appropriate recruitment causes the line directors to work most viably in achieving undertaking So as to outfit the human asset in the administration or association targets, each HR manager is believed to give careful consideration to recruitment and selection process Along these lines, staff capacities, recruitment and selection, when completed appropriately, would engage the organization to employ and hold the administrations of the best people in the market The world's best organizations have built up their quality with their workforce like this way The employees recognize themselves with the organization they are working for This additionally helps in building their soul, resolve which progresses toward becoming the outstanding of the organization There are some ways that are tracked by each association, which make sure that it has right number and sort of candidates, at the ideal place and ideal time, with the goal that association can accomplish its arranged target The task covers presentation of Recruitment and Selection process, the Importance of Recruitment, the Sources of Recruitment, Steps in the Recruitment and Selection Process, and Recommendations to make the Recruitment Process increasingly viable It additionally consolidate the difficulties looked by Human Resources Department in enrollment process and the ongoing patterns in recruitment process INTRODUCTION Rationale In the world of globalization and development of economy, work force is the most vital resource in an organization New talented people are priceless assets to a company, but only when human resources are well recruited and utilized in an effective way The organization can operate smoothly and achieve the success as expected are mostly based on the fact that people are doing their great jobs Activities of each system are affected and influenced by factors and levels of influence in many different times, but human resources still keep the decided role in the operation of any organization However, with that important role, personnel in the organizations must also be taken more self-improvement to meet the needs To grow and develop in a fiercely competitive environment, along with the strong development of science and technology, association must find ways to equip themselves with a strong workforce in both quantity and quality In order to this, they need to implement a lot of work and one of them is recruitment and training human resource Recruitment, training and development of human resources help businesses improve both in terms of quantity and quality of the team labor in the company, and also create conditions for attracting and preserving people to come to the company to work and contribute Recruitment, training and development is the work of getting employees to work at the company, as well as training skills and knowledge for workers so that they can use it flexibly in the process of doing everyday tasks and prepare to perform better in future jobs Language Link Academic Vietnam, member of the International Language Link Group, is one of the first international organizations and is one of the biggest, leading corporations in offering native English courses in Vietnam Developing as a branch of Language Link Vietnam, Language Link My Dinh also pays attention to attract and select qualified individuals to live up to organization’s expectations, and lift the competitive advantages of the company up Through the time practicing and working in Language Link Academic Vietnam, My Dinh branch, I realized that the company has to face with numerous of challenges during the time spent for reshaping the structure but still have to maintain the upper hand in the market One of the most difficulties is to tackle the problem in recruitment and selection process of Teaching Assistants Many other companies in the same market are showing their own new attractive justifications to draw potential and energetic applicants to apply in In the meantime, Language Link My Dinh still goes along with their traditional way of recruiting and selecting, which has low level of productivity The present choosing candidates to assist teachers in classes process in my workplace may be suitable to other firms, but was not designed in a proper way for recruiting Teaching Assistant position, the vacancy which has specific duty and responsibility Therefore, the topic of “Improving the recruitment and selection process at Language Link Vietnam” is a choice of mine, hoped that I will come up with the clear understanding about the company’s process, as well as some suggestions to improve may be brought up to administer to the development of the organization in the long run Research objectives This research is aimed at:  Understanding the theory of recruitment and selection of human resource in enterprises  Applying research theories to understand the status of recruitment and selection at Language Link Academic, My Dinh branch  Drawing out the remaining limitations in the process of selecting and recruiting people at Language Link Academic, My Dinh branch  Propose solutions to improve existing drawbacks of recruitment and selection at Language Link Academic, My Dinh branch