RECRUITMENT PROCESS AT SAMSUNG ELECTRONICS VIETNAM CO , LTD

HCMC UNIVERSITY OF TECHNOLOGY AND EDUCATION COURSE: HUMAN RESOURCE MANAGEMANT RECRUITMENT PROCESS AT SAMSUNG ELECTRONICS VIETNAM CO., LTD LECTURER: LÊ THỊ KIM KHANG MEMBERS: STUDENT ID Ho Chi Minh, 2021 HCMC UNIVERSITY OF TECHNOLOGY & EDUCATION FACULTY OF ECONOMICS MAJOR: HUMAN RESOURCE MANAGEMANT Group Toktok Topic: RECRUITMENT PROCESS AT SAMSUNG ELECTRONICS VIETNAM BAC NINH CO., LTD LECTURER COMMENTS ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… HCMC, May 31th, 2022 Lecturer's signature LÊ THỊ KIM KHANG TABLE OF CONTENTS CHAPTER 1: INTRODUCTION The reason for choosing the topic .4 Purpose of the study Objects and scope of research .4 Research methods .4 In addition to the Introduction, the topic consists of chapters: CHAPTER 2: OVERVIEW OF THE SAMSUNG ELECTRONICS VIETNAM 1.Overview of Characteristics of human resources CHAPTER 3: RECRUITMENT PROCESS AT SAMSUNG ELECTRONICS CO., LTD 3.1 General Recruitment Process 3.2 Recruitment process for information technology engineers 11 3.3 Recruitment process for production staff - workers .13 3.4 Recruitment process for senior officials .15 3.5 Evaluation 16 3.5.1 Success 16 3.5.2 Limitations .17 CHAPTER 4: SOLUTION AND CONCLUSION 18 4.1 Some solutions to improve the company's recruitment quality 18 4.2 Conclusion 19 REFERENCES .21 CHAPTER 1: INTRODUCTION The reason for choosing the topic From the past until now, businesses need talent to motivate and inspire sustainable development Human resources have always played an important role in the activities of organizations, especially during the current economic crisis This is one of the important factors affecting the success or failure of a business In order to have good human resources, to meet the requirements of the job, enterprises need to attach importance to human resource management, especially recruitment activities Recruitment is an input to the human resource management process and it affects the quality of human resources in the organization The recruitment decision is considered the most important decision to help the organization in the future have a team of highly qualified workers, meet the job requirements, and improve production and business efficiency At the same time, good recruitment will help employees work in positions suitable to their capacity and forte, promote work motivation and increase labor productivity Therefore, recruitment activities need to be given due attention Recognizing the importance of human resource recruitment activities, leaders of SAMSUNG ELECTRONICS VIETNAM CO., LTD have focused on developing this activity in order to find, attract and select many talents to work for the company Purpose of the study The topic has analyzed and evaluated the current situation of human resource recruitment at SAMSUNG ELECTRONICS VIETNAM CO., LTD, clarified the advantages and disadvantages of the recruitment process to make recommendations and solutions to complete the process Improve the company's recruitment process Objects and scope of research Human resource recruitment process at SAMSUNG ELECTRONICS VIETNAM CO., LTD Research methods The topic used the following research methods: · Comparative · Analytical investigation · Statistical method · Synthetic method In addition to the Introduction, the topic consists of chapters: CHAPTER 1: OVERVIEW OF SAMSUNG ELECTRONICS VIETNAM CHAPTER 2: RECRUITMENT PROCESS AT SAMSUNG ELECTRONICS CO., LTD CHAPTER 3: CONCLUSION AND SOLUTION CHAPTER 2: OVERVIEW OF THE SAMSUNG ELECTRONICS VIETNAM 1.Overview of the Samsung electronics Viet Nam Samsung Vietnam Company - an enterprise under the Korean Samsung Group The company specializes in manufacturing electronic products In Vietnam, the company is now the largest in the country with billions of dollars in annual revenue Currently, Samsung Electronics has phone factories located in many countries such as Korea, Indonesia, China, Brazil and Vietnam In Vietnam, there are currently factories located in Bac Ninh, namely SEV (full name is SamSung Electronics Vietnam Co., Ltd.) and the factory in Thai Nguyen is SEVT (full name is: SamSung Electronics Thai Nguyen Co., Ltd.) These two factories account for more than 30% of Samsung Electronics' global workforce and supply more than 50% of all Samsung phones globally About 70% of the capacity of both factories is for the production of mobile phone components for domestic assembly as well as for export to other factories Characteristics of human resources of Samsung Group in Vietnam market in recent years, with the continuous development and expansion in scale and quality, Samsung affirmed and developed by continuing to expand investment in Vietnam invest and focus on recruiting thousands of new employees In particular, Samsung invests with the motto of long-term and sustainable development, focusing on quality and qualifications “Samsung continues to expand investment in Vietnam, especially in the field of research and development, and will need a large amount of human resources in information technology and software, but we will not hire at all costs not recruit enough targets, if they not fully meet the criteria and requirements set by Samsung", said Mr Lee Cheol Ku CHAPTER 3: RECRUITMENT PROCESS AT SAMSUNG ELECTRONICS CO., LTD 3.1 General Recruitment Process Round 1: Submit application Every year, Samsung organizes recruitment times in March and October or November You will have time about month to apply to this company through ways: Option 1: • Apply online: Go to www.samsungcareers.com.vn and log in Candidates who not have an account need to create a new account and log in • Fill in the required information and submit the application note that candidates must attach a scanned copy of the Diploma/Graduation Certificate, Transcript before submitting Refer to how to apply online by accessing the link https://www.facebook.com/1480548828860743/posts /2387286241520326/ Option 2: Apply directly • In Bac Ninh: Gate G1 Samsung Electronics Vietnam Co., Ltd (SEV) Yen Phong Industrial Park, Yen Trung Commune, Yen Phong District, Bac Ninh Province The profile includes: - [1 copy] Curriculum vitae with photo, certified by the locality - [3 copies] Notarized copy of ID card - [2 copies] Notarized copy of birth certificate - [1 copy] Photocopy of household registration book notarized - [2 copies] College diploma, notarized copy or photocopy/Temporary graduation certificate - [2 copies] College transcript, notarized copy or photocopy - [4 copy] 3x4 portrait - [1 copy] Health certificate You need to make sure to fill in the requested information correctly and completely, such as personal information, required documents (resumé, cover letter) job, diploma, certificate other documents, transcripts, identity cards or identity cards, other papers) Filling in the correct information and complying with the recruitment requirements set out will help prevent your job application from being rejected by the automatic filtering machine according to the given criteria Those who are not disqualified will be invited to the next round Round 2: GSAT exam GSAT stands for Global Samsung Aptitude Test - a competency test of newly graduated university candidates applying to Samsung, held at the Hanoi National Convention Center; is the first round in the recruitment process of University Graduates of all Samsung Group companies worldwide The test consists of parts Part 1: In this part, the topic will give graphs, charts or statistics and ask candidates to calculate and then choose the correct answer Usually the problem will ask to calculate the volume of goods, distance, percentage of sales, compare results from a function calculation Part 2: In this section, the questions will be a number of relationships and then ask the candidate to infer other rules, including arithmetic IQ and geometric IQ 10 Part 3: Geometry part: this part will test your ability to judge geometry, test your eyes and brain on 3D images… Round 3: Interview Candidates who pass round will be invited to participate in the round - Interview in the recruitment process template at Samsung On average, candidates will have to go through rounds of interviews: Round 1: Questions about the candidate's personal, family as well as work experience, knowledge of the company, reasons for choosing Samsung Note, you will be asked to introduce yourself in English during round of the interview 11 Round 2: In this interview round, there will be problems, real situations to check the candidate's reaction and specific answers Issues of salary, location and working style will also be addressed by the interviewer in this round Round 3: This is an interview round where the candidate has to face Samsung's superiors and general experts Candidates will be asked to clearly explain their answers in round as well as their life experiences Round 4: Health Check After passing the above rounds, the candidate will be given a health check to see if he is eligible to work or not You will be given detailed instructions on the time, location, shuttle bus information and do's not to before and during the medical examination as well as the accompanying documents Round 5: Training The final round in Samsung's HR recruitment process template is training for candidates who successfully pass recruitment rounds at Samsung You will have weeks of orientation training Next, you will be divided into departments to practice After that, the next 1-3 months you will receive specialized and specialized training at Samsung The failure rate in the training round is not much, but if you not have a good attitude, you can completely be eliminated 3.2 Recruitment process for information technology engineers Requirements: - College degree in technical majors such as Electrical, Electronic, Mechanical, Information Technology, Automation, Construction, Metal cutting, - Never been an employee at Samsung Job Description: • Develop commercial software for the company's smart electronic devices • Conduct research to develop software solutions that bring the most advanced services to current SamSung users • 12 Perform software repairs to provide the best software upgrades for users • Perform assigned programming tasks in accordance with your job position Round 1: Submit application Round 2: GSAT Test Round 3: Technical Test For candidates for the Information Technology position, candidates need to pass a technical test This is a special test to test the knowledge and skills of technology candidates applying to Samsung Requirements for recruiting candidates that need to be met are professional qualifications in information technology or programming-related industries, understanding basic programming languages today Especially if you have experience programming on Android operating system will be a very good advantage Especially if the candidate can communicate fluently in English or Korean, this will be a great opportunity for you to be recruited Round 4: Interview Candidates who pass the GSAT round will continue to attend the Interview round Depending on each year, Samsung will give different number of rounds as well as different requirements, however, on average, candidates will have to go through rounds: • Round 1: Questions about personal, family, work experience, the candidate's knowledge about the company, the candidate's reasons for choosing Samsung Note that when introducing themselves, candidates must answer in English • Round 2: Real-life problems will be asked for specific responses and responses Agreements on salary, location and working methods will also be mentioned • Round 3: Candidates will be interviewed online by superiors and general experts at Samsung, somewhat like a briefing meeting with the request of candidates to explain more clearly the solution to the problem in round 2, as well as life experiences, or this round is for the examiner to better understand the candidate The Interview Round is mainly to test the candidate's reaction and attitude, so the secret to passing this round is: • 13 Have a serious, confident, modest enough attitude • Agility, language use clearly and coherently • Ability to stick with the company for a long time • Good English ability, knowing more Korean is an advantage Mr Lee Cheol Ku – Deputy General Director of Samsung Vietnam shared: “What we noticed from the students participating in the interview is that less than 50% of them can answer logically and correctly positive, the rest of you are very quiet, not show positivity in your answers and opinions during the interview process But the interviewer often depends on whether the students answered positively or not, so you still lack the initiative and positivity in answering the interview and how to express your opinions Round 5: Health Check After passing the above rounds, candidates will be tested to see if they are healthy enough to work or not Round 6: Training The final round of Samsung's HR recruitment process template is training for candidates who successfully pass recruitment rounds at Samsung You will have weeks of orientation training Next, you will be divided into departments to practice After that, the next 1-3 months you will receive specialized and specialized training at Samsung The failure rate in the training round is not much, but if you not have a good attitude, you can be completely eliminated 3.3 Recruitment process for production staff - workers Requirements: - Graduated from high school - Never been an employee at Samsung Those of you who are planning to graduate in 2020 can still register in advance to receive information Job Description: • Perform the production and assembly of electronic components and components of mobile phones 14 • Work on production lines with different task specialization departments • Perform support and management in the production line • Perform tasks as assigned, guided and assigned by managers at the factory and in the department you work Round 1: Submit application Documents include: - [1 copy] Curriculum vitae with photo, certified by the locality - [3 copies] Notarized copy of ID card - [2 copies] Birth certificate Notarized photo - [1 copy] Notarized copy of household registration book - [2 copies] Notarized copy of high school diploma - [4 copies] 3x4 portrait photo Round 2: Interview After the application is completed, the personal office The recruitment will be screened for qualified candidates Then schedule an interview The interview steps include: - Step 1: Questions about the candidate's personal, family as well as work experience, understanding of the company, reasons for choosing Samsung - Step 2: In this interview round will include basic problems, real situations to check the candidate's reaction and specific answers Issues of salary, location and working style will also be addressed by the interviewer in this round Round Health check-up FRESH STAFF HEALTH CHECKLIST NEED TO BE NOTES Pickup point 1: Bach Khoa stadium gate (Le Thanh Nghi, Hai Ba Trung, Hanoi) Pick-up point 2: Duy Tan junction (Point of view) intersection with Pham Hung, Cau Giay, Hanoi) - Candidates are not allowed to board a Samsung car on their own Candidates only get on the bus with the permission and instructions of the Samsung staff in charge of picking you up at one of the two points mentioned above 15 - Pick-up vehicle Candidates will have a Signboard placed on the vehicle with the content: “SAMSUNG HEALTH CAREER Pickup Bus" - Candidates bring: Original ID card and 01 pen - Candidates note: + DO NOT wear pants, cows, DO NOT bring electronic devices: Computer, Camera, Memory Card, USB, Music Player, Headphones,… + NO/ STOP using all medical drugs from now on + DO NOT use real food products with high sugar content before medical examination (milk, cakes, etc.) Round Training Candidates after meeting the requirements of the medical examination, will be arranged and trained in the required recruitment department 3.4 Recruitment process for senior officials Round 1: Recruiting Three sources of candidates are interested in the recruitment announcement process: - Internal candidate sources - Headhunting candidate sources: through referrals outside the enterprise, through Through the information that the new candidate has just left the old enterprise the human resources officer will contact the candidates and propose new job opportunities - Source candidates from Candidate Data in previous recruitment This stage ends when the recruitment department ensures the minimum selection rate Round 2: Recruitment Step 1: Review candidate profiles - Receive candidate profiles - Research and evaluate records - Mark important information, verify information 16 - Select candidates to participate in step Step 2: Candidates participate in the interview of the council - The council usually has members: Head of relevant human resources department, member of the Board of General Directors and Head/Deputy Head of Department relevant expertise - There are diverse sets of questions: life, personality, , expertise, understanding and attachment to the company - Participating in some case exercises - In some cases, they will participate in group interviews => candidates can express their views naturally, most honestly reflecting their values through group interaction Step 3: The candidate prepares the application file and sends it back to the senior human resources department - After passing the interview round => Candidates complete the profile - Dossier includes: health check sheet, curriculum vitae, relevant diplomas and certificates of previous units Step 4: Candidates participate in a 1-month challenge - Probation period: usually lasts month - Candidates are in charge of 2-3 projects at many levels - Candidates have a deep assessment of the business, determine their learning and promotion opportunities and may decide to stick with the business for a long time For senior cadres will be through a comprehensive assessment Through the evaluation of the employees and higher-level administrators => give the final assessment In case the candidate satisfies the requirements, the official contract is signed and becomes an official employee of the company company., enjoy the entire treatment regime for senior officials (the sage officer) 17 3.5 Evaluation 3.5.1 Success - With the construction of a strict recruitment process for positions, Samsung has recruited thousands of employees with qualifications that meet the requirements of each job accurately, bringing efficiency in work recruit Contributing to the success of Samsung Vietnam today and the future of Vietnam's information technology industry - In particular, only recruiting high-quality bachelors and engineers so far has about 190,000 applications, of which nearly 60,000 candidates have participated in the GSAT round Thereby, Samsung Vietnam recruited nearly 14,000 Vietnamese bachelors and engineers to work in factories, working together with tens of thousands of production workers in the company Large-scale recruitment rounds have helped the company own a large amount of talent in the country and contribute to solving a large number of jobs, stimulating economic growth in our country Besides recruiting personnel, Samsung Vietnam has been successful in other talent training and development activities such as the Samsung Talent Program, awarding study promotion scholarships, and operating smart library projects (Smart Library), smart schools, Samsung vocational and practical training centers (Samsung Tech Institute)… 3.5.2 Limitations - Large scale of recruitment, so it costs a lot for recruitment - The number of applications is large, the application screening process is very demanding and rigorous, so it requires a large number of skilled personnel to participate in the process recruitment leads to a shortage of recruiting personnel, Samsung's recruitment department always faces great work pressure - There is a gender imbalance between male and female employees (ratio of female employees) accounts for 70% but most of them only work in the position of production workers 18 19 CHAPTER 4: SOLUTION AND CONCLUSION 4.1 Some solutions to improve the company's recruitment quality To expand production activities in 2022, Samsung Vietnam continues to recruit Engineers, Bachelors of all majors from universities and academies across the country.The recruitment round in 2022 also marks the 10-year journey of human resource nurturing and development Samsung's high quality in Vietnam In order to find and nurture the successor human resources to ensure the surface development process Since 2011, Samsung Vietnam annually organizes recruitment on a large scale, with a frequency of times/year In particular, in Vietnam, Samsung is the first and only unit to organize the GSAT Global Samsung Aptitude Test on a large scale, in order to ensure publicity, transparency and provide equal opportunities for all bachelors in Vietnam This is also a competition round in the recruitment process of all Samsung group companies in the world with three main contents on Math ability, Reasoning ability and Visual thinking A representative of Samsung Vietnam said that more than 2,000 candidates with bachelor's and engineering degrees participated in the GSAT (Global Samsung Aptitude Test) round to work at the company The candidates recruited by Samsung Vietnam this time will work at Samsung Display Vietnam (SDV) factory in Bac Ninh province SDV is a world leader in the field of LCD & AMOLED displays for electronic products In addition, the company is aiming to train employees to improve their skills: + Focusing on skills training through linking & working directly at enterprises Samsung organizes internal training programs at enterprises to help employees, understand the corporate culture and working process here The contents are compiled in accordance with the way businesses operate in Vietnam Quality human resource training content The program focuses on: knowledge and skills relevant to the 20 company's production and business activities, electronic and technology development trends that are always updated in the curriculum Samsung Electronics Vietnam Bac Ninh Co., Ltd (SEV) also organizes joint teaching and training in related professions for workers and employees to meet professional skills At the same time, organize an internship training association at Samsung for employees, helping to apply the knowledge learned at the workplace At Samsung Bac Ninh factory, there are up to 800 workers studying at colleges with majors in English, Korean, accounting and electronics Training support programs such as Samsung Talent Program is one of the training programs to help effectively supply human resources for Samsung R&D centers + Prepare a strategy to train high-quality human resources with good remuneration At Samsung branches in the provinces, the company is also building more dormitories to support accommodation and shorten time travel for workers In some places, the support is completely free, the company also supports relaxation and entertainment spaces for employees such as gyms, karaoke rooms, libraries, etc Along with that, there are extracurricular activities organized by the company periodically such as exercise, annual travel and Samsung Family Day is one of the most special programs Samsung Family Day is a program organized for elite employees working at the factory to rest and relax with their families through travel, sponsored by Samsung Corporation Each year, about 150 staff members are invited to join parents in this holiday This is a way for employees' families to directly visit their workplace, feel more secure, and at the same time make employees feel connected to the business because of their understanding of their employees 4.2 Conclusion It can be affirmed that recruitment activities are becoming more and more important in the current period, as a sharp tool to find people who have all the factors to ensure job performance To so, the recruitment work must be further improved, the recruitment 21 process must accurately screen candidates and use recruitment methods that are reasonable, skillful, and effective Understand the importance of recruitment in the organization, analyze and evaluate the recruitment process of Samsung Electronics Vietnam Co., Ltd and offer some solutions to improve the process We hope that in the future, the company will build a team of highly qualified staff who can meet the needs of the organization, helping the company to set goals quickly and effectively 22 REFERENCES Company overview of Samsung (n.d.) Retrieved from Samsung.com: https://www.samsung.com/vn/about-us/company-info/ Fresh Staff recruitment (n.d.) Retrieved from www.samsungcareers.com.vn: https://www.samsungcareers.com.vn/#/ RECRUITMENT PROCESS (n.d.) Retrieved from www.samsungdisplay.com: https://www.samsungdisplay.com/vn/career-info/recruit/junior-step.jsp Samsung recruitment department (n.d.) Retrieved from talentbold.com: https://talentbold.com/bo-phan-tuyen-dung-cua-samsung-630-ns Samsung Vietnam continues to recruit hundreds of Engineers and University Bachelors in the first half of 2021 (n.d.) Retrieved from news.samsung.com: https://news.samsung.com/vn/samsung-viet-nam-tiep-tuc-tuyen-dung-hang-tramky-su-va-cu-nhan-dai-hoc-trong-nua-dau-nam-2021 SAMSUNG VIETNAM RECRUITMENT ANNOUNCEMENT (n.d.) Retrieved from portal.ptit.edu.vn: https://portal.ptit.edu.vn/samsung-viet-nam-thong-bao- tuyen-dung-3/ Should you work at Samsung? advantages and limitations (n.d.) 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Retrieved https://www.samsung.com/vn/about-us/company-info/ 23 from samsung.com: ... by Samsung" , said Mr Lee Cheol Ku CHAPTER 3: RECRUITMENT PROCESS AT SAMSUNG ELECTRONICS CO. , LTD 3.1 General Recruitment Process Round 1: Submit application Every year, Samsung organizes recruitment. .. evaluated the current situation of human resource recruitment at SAMSUNG ELECTRONICS VIETNAM CO. , LTD, clarified the advantages and disadvantages of the recruitment process to make recommendations... solutions to complete the process Improve the company's recruitment process Objects and scope of research Human resource recruitment process at SAMSUNG ELECTRONICS VIETNAM CO. , LTD Research methods