Recruitment and Selection Practice in Song Da Holding Corporation: Problems and Solutions for Improvement

TABLE OF CONTENTSEXECUTIVE SUMMARY1INTRODUCTION4RATIONALE4RESEARCH OBJECTIVES5RESEARCH QUESTION5RESEARCH METHODOLOGY5Research process5Data collection6SCOPE OF RESEARCH8RESEARCH STRUCTURE8TIME FRAME9CHAPTER 1 THEORETICAL BACKGROUND ON RECRUITMENT AND SELECTION101.1 THE NATURE OF RECRUITMENT AND SELECTION IN HUMAN RESOURCES MANAGEMENT101.1.1 Definition of Recruitment and Selection101.1.2The differences between recruitment and selection111.1.3 The important of recruitment and selection in organization121.2 PROCESS OF RECRUITMENT AND SELECTION131.2.1 Recruitment process131.2.2 Recruitment sources151.2.3 Recruitment Methods191.2.4 Selection process and methods211.3 EVALUATION OF THE QUALITY AND QUATITY OF RECRUITMENT AND SELECTION24CHAPTER 2 CURRENT SITUATION OF RECRUITING AND SELECTING ACTIVITES AT SONG DA HOLDING262.1 OVERVIEW OF SONG DA HOLDING262.1.1 Song Da Holding’s introduction262.1.2 History of Song Da Corporation272.1.3 Vision292.1.4 Mission Statement302.1.5 Organization of Song Da Corporation30 2.2 CURRENT SITUATION OF RECRUITMENT AND SELECTION AT SONG DA HOLDING.342.2.1 Recruitment and Selection process at Song Da Holding.342.2.2 Analysis of recruitment at Song Da Holding.362.2.3. Analysis of selecting activities at Song Da Holding422.3 ASSESS THE QUANTITY AND QUALITY OF RECRUITMENT AND SELECTION AT SONG DA HOLDING.462.4 ACHIEVEMENT AND SHORTCOMINGS OF SONG DA HOLDING’S RECRUITMENT AND SELECTION.482.4.1 Achievements482.4.2 Shortcomings49CHAPTER 3 RECOMMENDATION FOR IMPROVING RECRUITMENT AND SELECTION AT SONG DA HOLDING523.1 DEVELOPMENT ORIENTATION OF SONG DA HOLDING IN 2014 TO 2020523.1.1 Finacial Objectives523.1.2 Target customers533.1.3 Objectives of capacity development strategies533.1.4 Objective of company’s restructuring and human resource development.543.2 RECOMMENDATION.543.2.1 Strengthen recruitment team and role of board of human resources in recruitment and selection practices.543.2.2 Improving Job Analysis, Job Description and Job Specification.553.2.3 Improving recruitment sources573.2.4 Improving test and Interviews583.2.5 Other Solutions.60REFERENCES62APPENDIX 163APPENDIX 266APPENDIX 3: SURVEY RESULT67

FOREIGN TRADE UNIVERSITY Recruitment and Selection Practice in Song Da Holding Corporation: Problems and Solutions for Improvement Hanoi 2019 TABLE OF CONTENTS EXECUTIVE SUMMARY INTRODUCTION RATIONALE RESEARCH OBJECTIVES RESEARCH QUESTION RESEARCH METHODOLOGY Research process Data collection SCOPE OF RESEARCH RESEARCH STRUCTURE TIME FRAME CHAPTER 10 THEORETICAL BACKGROUND ON RECRUITMENT 10 AND SELECTION 10 1.1 THE NATURE OF RECRUITMENT AND SELECTION IN HUMAN RESOURCES MANAGEMENT 10 1.1.1 Definition of Recruitment and Selection 10 1.1.1The differences between recruitment and selection 11 1.1.3 The important of recruitment and selection in organization 12 1.2 PROCESS OF RECRUITMENT AND SELECTION 13 1.2.1 Recruitment process 13 1.2.2 Recruitment sources 15 1.2.3 Recruitment Methods 19 1.2.4 Selection process and methods 20 1.3 EVALUATION OF THE QUALITY AND QUATITY OF RECRUITMENT AND SELECTION 24 CHAPTER 25 CURRENT SITUATION OF RECRUITING AND SELECTING ACTIVITES AT SONG DA HOLDING .25 2.1 OVERVIEW OF SONG DA HOLDING 26 2.1.1 Song Da Holding’s introduction 26 2.1.2 History of Song Da Corporation 27 2.1.3 Vision 29 2.1.4 Mission Statement 29 2.1.5 Organization of Song Da Corporation 30 2.2 CURRENT SITUATION OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 33 2.2.1 Recruitment and Selection process at Song Da Holding 33 2.2.2 Analysis of recruitment at Song Da Holding 35 2.2.3 Analysis of selecting activities at Song Da Holding 42 2.3 ASSESS THE QUANTITY AND QUALITY OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 46 2.4 ACHIEVEMENT AND SHORTCOMINGS OF SONG DA HOLDING’S RECRUITMENT AND SELECTION 47 2.4.1 Achievements 47 2.4.2 Shortcomings 48 CHAPTER 51 RECOMMENDATION FOR IMPROVING 51 RECRUITMENT AND SELECTION AT SONG DA HOLDING .51 3.1 DEVELOPMENT ORIENTATION OF SONG DA HOLDING IN 2014 TO 2020 51 3.1.1 Finacial Objectives 51 3.1.2 Target customers 52 3.1.3 Objectives of capacity development strategies .52 3.1.4 Objective of company’s restructuring and human resource development 53 3.2 RECOMMENDATION 53 3.2.1 Strengthen recruitment team and role of board of human resources in recruitment and selection practices 53 3.2.2 Improving Job Analysis, Job Description and Job Specification .54 3.2.3 Improving recruitment sources 56 3.2.4 Improving test and Interviews 57 3.2.5 Other Solutions 59 REFERENCES 61 APPENDIX 62 APPENDIX 64 APPENDIX 3: SURVEY RESULT .64 LIST OF TABLE EXECUTIVE SUMMARY INTRODUCTION RATIONALE RESEARCH OBJECTIVES RESEARCH QUESTION RESEARCH METHODOLOGY Research process Data collection SCOPE OF RESEARCH RESEARCH STRUCTURE TIME FRAME CHAPTER 10 THEORETICAL BACKGROUND ON RECRUITMENT 10 AND SELECTION 10 1.1 THE NATURE OF RECRUITMENT AND SELECTION IN HUMAN RESOURCES MANAGEMENT 10 1.1.1 Definition of Recruitment and Selection 10 1.1.1The differences between recruitment and selection 11 1.1.3 The important of recruitment and selection in organization 12 1.2 PROCESS OF RECRUITMENT AND SELECTION 13 1.2.1 Recruitment process 13 1.2.2 Recruitment sources 15 1.2.3 Recruitment Methods 19 1.2.4 Selection process and methods 20 1.3 EVALUATION OF THE QUALITY AND QUATITY OF RECRUITMENT AND SELECTION 24 CHAPTER 25 CURRENT SITUATION OF RECRUITING AND SELECTING ACTIVITES AT SONG DA HOLDING .25 2.1 OVERVIEW OF SONG DA HOLDING 26 2.1.1 Song Da Holding’s introduction 26 2.1.2 History of Song Da Corporation 27 2.1.3 Vision 29 2.1.4 Mission Statement 29 2.1.5 Organization of Song Da Corporation 30 Table 1.1: Number of employees in Song Da Holding 33 2.2 CURRENT SITUATION OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 33 2.2.1 Recruitment and Selection process at Song Da Holding 33 2.2.2 Analysis of recruitment at Song Da Holding 35 Table 2.1 : Number of recruitment in three year from 2011 to 2013 41 2.2.3 Analysis of selecting activities at Song Da Holding 42 Table 2.2: Selection result in 2011- 2013 45 2.3 ASSESS THE QUANTITY AND QUALITY OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 46 2.4 ACHIEVEMENT AND SHORTCOMINGS OF SONG DA HOLDING’S RECRUITMENT AND SELECTION 47 2.4.1 Achievements 47 2.4.2 Shortcomings 48 CHAPTER 51 RECOMMENDATION FOR IMPROVING 51 RECRUITMENT AND SELECTION AT SONG DA HOLDING .51 3.1 DEVELOPMENT ORIENTATION OF SONG DA HOLDING IN 2014 TO 2020 51 3.1.1 Finacial Objectives 51 Table 3.1: Financial Objective 51 3.1.2 Target customers 52 3.1.3 Objectives of capacity development strategies .52 3.1.4 Objective of company’s restructuring and human resource development 53 3.2 RECOMMENDATION 53 3.2.1 Strengthen recruitment team and role of board of human resources in recruitment and selection practices 53 3.2.2 Improving Job Analysis, Job Description and Job Specification .54 3.2.3 Improving recruitment sources 56 3.2.4 Improving test and Interviews 57 3.2.5 Other Solutions 59 REFERENCES 61 APPENDIX 62 APPENDIX 64 APPENDIX 3: SURVEY RESULT .64 LIST OF FIGURE EXECUTIVE SUMMARY INTRODUCTION RATIONALE RESEARCH OBJECTIVES RESEARCH QUESTION RESEARCH METHODOLOGY Research process Figure 1.1 Research Process Data collection SCOPE OF RESEARCH RESEARCH STRUCTURE TIME FRAME CHAPTER 10 THEORETICAL BACKGROUND ON RECRUITMENT 10 AND SELECTION 10 1.1 THE NATURE OF RECRUITMENT AND SELECTION IN HUMAN RESOURCES MANAGEMENT 10 1.1.1 Definition of Recruitment and Selection 10 1.1.1The differences between recruitment and selection 11 1.1.3 The important of recruitment and selection in organization 12 1.2 PROCESS OF RECRUITMENT AND SELECTION 13 1.2.1 Recruitment process 13 Figure 1.2: Recruitment Process 13 1.2.2 Recruitment sources 15 1.2.3 Recruitment Methods 19 1.2.4 Selection process and methods 20 Figure 1.3 Selection process 21 1.3 EVALUATION OF THE QUALITY AND QUATITY OF RECRUITMENT AND SELECTION 24 CHAPTER 25 CURRENT SITUATION OF RECRUITING AND SELECTING ACTIVITES AT SONG DA HOLDING .25 2.1 OVERVIEW OF SONG DA HOLDING 26 2.1.1 Song Da Holding’s introduction 26 2.1.2 History of Song Da Corporation 27 2.1.3 Vision 29 2.1.4 Mission Statement 29 2.1.5 Organization of Song Da Corporation 30 Figure 2.1 : Song Da Holding Organization Chart 32 Table 1.1: Number of employees in Song Da Holding 33 2.2 CURRENT SITUATION OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 33 2.2.1 Recruitment and Selection process at Song Da Holding 33 Figure 2.2: Recruitment And Selection Process 35 2.2.2 Analysis of recruitment at Song Da Holding 35 Table 2.1 : Number of recruitment in three year from 2011 to 2013 41 2.2.3 Analysis of selecting activities at Song Da Holding 42 Table 2.2: Selection result in 2011- 2013 45 2.3 ASSESS THE QUANTITY AND QUALITY OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 46 2.4 ACHIEVEMENT AND SHORTCOMINGS OF SONG DA HOLDING’S RECRUITMENT AND SELECTION 47 2.4.1 Achievements 47 2.4.2 Shortcomings 48 CHAPTER 51 RECOMMENDATION FOR IMPROVING 51 RECRUITMENT AND SELECTION AT SONG DA HOLDING .51 3.1 DEVELOPMENT ORIENTATION OF SONG DA HOLDING IN 2014 TO 2020 51 3.1.1 Finacial Objectives 51 Table 3.1: Financial Objective 51 3.1.2 Target customers 52 3.1.3 Objectives of capacity development strategies .52 3.1.4 Objective of company’s restructuring and human resource development 53 3.2 RECOMMENDATION 53 3.2.1 Strengthen recruitment team and role of board of human resources in recruitment and selection practices 53 3.2.2 Improving Job Analysis, Job Description and Job Specification .54 3.2.3 Improving recruitment sources 56 3.2.4 Improving test and Interviews 57 3.2.5 Other Solutions 59 REFERENCES 61 APPENDIX 62 APPENDIX 64 APPENDIX 3: SURVEY RESULT .64 LIST OF CHART EXECUTIVE SUMMARY INTRODUCTION RATIONALE RESEARCH OBJECTIVES RESEARCH QUESTION RESEARCH METHODOLOGY Research process Figure 1.1 Research Process Data collection SCOPE OF RESEARCH RESEARCH STRUCTURE TIME FRAME CHAPTER 10 THEORETICAL BACKGROUND ON RECRUITMENT 10 AND SELECTION 10 1.1 THE NATURE OF RECRUITMENT AND SELECTION IN HUMAN RESOURCES MANAGEMENT 10 1.1.1 Definition of Recruitment and Selection 10 1.1.1The differences between recruitment and selection 11 1.1.3 The important of recruitment and selection in organization 12 1.2 PROCESS OF RECRUITMENT AND SELECTION 13 1.2.1 Recruitment process 13 Figure 1.2: Recruitment Process 13 1.2.2 Recruitment sources 15 1.2.3 Recruitment Methods 19 1.2.4 Selection process and methods 20 Figure 1.3 Selection process 21 1.3 EVALUATION OF THE QUALITY AND QUATITY OF RECRUITMENT AND SELECTION 24 CHAPTER 25 CURRENT SITUATION OF RECRUITING AND SELECTING ACTIVITES AT SONG DA HOLDING .25 2.1 OVERVIEW OF SONG DA HOLDING 26 2.1.1 Song Da Holding’s introduction 26 2.1.2 History of Song Da Corporation 27 2.1.3 Vision 29 2.1.4 Mission Statement 29 2.1.5 Organization of Song Da Corporation 30 Figure 2.1 : Song Da Holding Organization Chart 32 Table 1.1: Number of employees in Song Da Holding 33 2.2 CURRENT SITUATION OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 33 2.2.1 Recruitment and Selection process at Song Da Holding 33 Figure 2.2: Recruitment And Selection Process 35 2.2.2 Analysis of recruitment at Song Da Holding 35 Chart 2.1: Sources of recruitment 39 Table 2.1 : Number of recruitment in three year from 2011 to 2013 41 2.2.3 Analysis of selecting activities at Song Da Holding 42 Table 2.2: Selection result in 2011- 2013 45 2.3 ASSESS THE QUANTITY AND QUALITY OF RECRUITMENT AND SELECTION AT SONG DA HOLDING 46 2.4 ACHIEVEMENT AND SHORTCOMINGS OF SONG DA HOLDING’S RECRUITMENT AND SELECTION 47 2.4.1 Achievements 47 2.4.2 Shortcomings 48 CHAPTER 51 RECOMMENDATION FOR IMPROVING 51 RECRUITMENT AND SELECTION AT SONG DA HOLDING .51 3.1 DEVELOPMENT ORIENTATION OF SONG DA HOLDING IN 2014 TO 2020 51 3.1.1 Finacial Objectives 51 Table 3.1: Financial Objective 51 3.1.2 Target customers 52 3.1.3 Objectives of capacity development strategies .52 3.1.4 Objective of company’s restructuring and human resource development 53 3.2 RECOMMENDATION 53 3.2.1 Strengthen recruitment team and role of board of human resources in recruitment and selection practices 53 3.2.2 Improving Job Analysis, Job Description and Job Specification .54 3.2.3 Improving recruitment sources 56 3.2.4 Improving test and Interviews 57 3.2.5 Other Solutions 59 REFERENCES 61 APPENDIX 62 APPENDIX 64 APPENDIX 3: SURVEY RESULT .64 ABBREVIATION HR Human Resource HRM Human Resource Management CV Curriculum Vitae • Focus on capacity development and drafting procurement, risk management , performance management jobs , design 3.1.4 Objective of company’s restructuring and human resource development 1) SDC will complete equitization of the parent company in 2015 Complete the construction of the new organizational structure throughout the corporation in 2017 after the merger of the companies main business and completed divestments of non- unit primary business 2) Ensure workforce development plans to meet in three primary business based on revenue To raise the utilization rate of scientific and technical personnel reached 3) Streamlining apparatus indirect proportion to indirect labor / total labor force reached 18 % by 2021 4) Improve efficiency of employees, sales per capita reached 1,270 billion VND/person /year To achieve the goals and objectives of the company in the next priods from 2014 – 2020, the labor force must be changed and developed to satisfy the company’s development direction It can be a chanlenge of human resources department in recruit high level employee to reach the goal of company in general and the goal of human resources in particular And for the first stage, the company must take action on recruitment and selection to find out the right, talent and appropriate candidates 3.2 Recommendation 3.2.1 Strengthen recruitment team and role of board of human resources in recruitment and selection practices In the first part, I have mentioned one of the shortages of Song Da Holding’s recruitment is from recruitment team There is lack of connection between line manager (has demand for new staff) and board of human resources departments In addition, there is one staff is in charge of recruitment, he should coordinate with head of board of human resouces and line manaeger to carry out the selection together Staff in board of human resources will perform job-related 53 professional recruitment.The major roles of this division are to handle human resource activites regarding documentary works, staffing, wages and compensation Meanwhile, line manager will give knowledge and requirement characteristic for vancancies Depending on each position and job requirement, Song Da Holding should allocate “right” staffs involve in this hiring programs There should include senior people in their fields and they also have appraisal skills In the interview test, recruitment teams should be included both male and female The balance in sexual will ensure the objective of recruitment and selection and give a fair for all candidates The company should conduct training cources for hiring staffs regularly to fullfilling their skills By strengthening recruitment team, the company can have more chance to recruit qualified candidates for opening position in company As a result, the performance of company will improve 3.2.2 Improving Job Analysis, Job Description and Job Specification The employees you hire can make or break your business A company should avoid affording to carry deadwood on staff, so start smart by taking time to figure out your staffing needs before you even begin looking for job candidates Hence, Song Da Holding should have job analysis for all position Song Da has job analysis, job description but they are in general and sketchy Job description cannot be general information for all position It should be specific and give enough information for understanding the requirements of the job being filled What kind of personality, experience and education are needed? To determine these attributes, one good way to get information for a job analysis is to talk to employees and supervisors at other companies that have similar positions Staff in Board of Human Resources at Song Da Holding should a job analysis covering the following areas: 1) The mental/physical tasks involved (ranging from judging, planning and managing to cleaning, lifting and welding) 2) How the job will be done (the methods and equipment to be used) 54 3) The reason the job exists (including an explanation of job goals and how they relate to other positions in the company) 4) The qualifications needed (training, knowledge, skills and personality traits) Specifically, job analysis involves the following steps: • Collecting and recording job information • Checking the job information for accuracy • Writing job description based on the information • Using the information to determine the skills, abilities and knowledge that are required on the job • Updating the information from time to time Song Da Holding can follow these steps to design a good job analysis for each position or they can design their own process based on the theory and the actual situationof the company Next, after having job analysis, Use the job analysis to write a job description and a job specification The job description is basically an outline of how the job fits in to the company It should point out in broad terms the job's goals, responsibilities and duties First, write down the job title and whom that person will report to Next, develop a job statement or summary describing the position's major and minor duties Finally, define how the job relates to other positions in the company Which are subordinate and which are of equal responsibility and authority? The job specification describes the personal requirements you expect from the employee Like the job description, it includes the job title, which the person reports to, and a summary of the position However, it also lists any educational requirements, desired experience and specialized skills or knowledge required 55 Include salary range and benefits Finish by listing any physical or other special requirements associated with the job, as well as any occupational hazards One of the most important key staff in board of human resources in Song Da Holding should remind that they should keep all the detailed records from the time you hire your first employee will make things a lot easier when you hire your 50th All they need to with the same job is changing some parts to adapt with new situation It will help them reduce time to job analysis, job description and job specification Improving job analysis, job description and job specification will also help Song Da Holding determine whether they need a part- or full-time employee, whether the person should be permanent or temporary, and whether they could use an independent contractor to fill the position Moreover, improving job description, job specification will help candidates understand clearly about the position that they are applying Because candidates will have enough information, they just apply if those positions suitable to tem It also saves time for collecting and screening applications On the other hand, with successful candidates, they know clearly about their responsibilities, so the induction will be shortened 3.2.3 Improving recruitment sources The survey have showed that mainly source of recruitment at Song Da Holding is from referrals As analysis it makes the limit sources of recruitment and bring the bad effect in performance of company Instead of using source from recommendation, Song Da Holding can use other sources Recent trends, many company tranfer to use diversity method to find candidates Using Press Advertisements as an external source has got an important place in recruitment procedure The biggest advantage of advertisement is that it covers a wide area of market and scattered applicants can get information from advertisements Advertisement on recruitment website or online advertising is also good choice for Song Da Holding Some websites like timviecnhanh.com, vietnamwork.com, careerlink.vn, etc By posting job 56 announcement on these websites, Song Da Holding can easier to attract more and more candidates to apply on company The advantage of this method is low cost and widespread In the side of higher level position, promote from subsidary company is the preffered This method also has the advantages of it as the staff was familiar with the work of the organization, has been challenged very much at work , have certain experience in the field etc Consequencely, it has limited a maximum of wrong decisions in hiring Moreover, the time and cost of attracting quality candidates are also much less expensive than having to conduct recruitment outside But if only conduct recruitment within the organization will lose the diversity of candidate sources, besides the company did not may be the new way of working , more creative and more effective.The method can be mention in this situation Song Da Holding can concern is using recruitment agency, which provide employers with details of suitable candidates for a vacancy and can sometimes be referred to as “ head- hunters” By using diverse methods of recruitment, the quality and quantity of sources will increase The company will have more choice in recruit and avoid the disadvantage of using only source from recommendation 3.2.4 Improving test and Interviews 3.2.4.1 Tests Testing system should be up to date English test can be change to using IELTS certificate, which will help reduce time and cost for this test and also more formal With job related more technical, there should be designed specialized for this position especilly some job related to Civil Engineers The exam test should be redesigned each year to adapt the growing society and constantly changing demanded for each candidate is not only has professional knowledge but also social understanding In addition, every candidate has to the test to keep the fair in company Using one format for test should be changed because it can be unfair Some candidates many know about the questions from other candidates who applied before or other staffes in the Song Da Holding if 57 they have relationship with them The candidates who apply twice or more time also can prepare answer at home So, Board of Human Resouces has to design more questions and different exam sets During the exam must carry out discipline closely in exam room, not to occur swap candidates, cheating, use materials, ensuring no preference between staff supervisor with the members during the examination, giving exam candidates felt to be treated fairly and be sure your exam will be evaluated correctly 3.2.4.2 Interviews Perform step selection interview in a professional manner Interviewing is an important step in the selection process, allowing employers an overview about applicants Depending on the position that council members interviewed are different: 1) General Director of the company: conduct interviews with key positions in the company as deputy general manager and chief accountant for the company This post will work directly with the General Director 2) Head of the organizations interviewed candidates in a high position, as Head of the Organization is knowledgeable about the company, qualified professional in the high human activity (including active recruitment use), experienced interviewer, evaluate the best candidates 3) Experts in this field: interviewing candidates for a job in his department, because they are the people who best understand positions that need people like? Having worked with new parts or not The interview should take place in an atmosphere of comfortable, two-way, both candidates can both answer and can raises questions about his unknown company, for vacancy Thereby promoting interviewer with the applicant company is not only collect the information needed by them but also thereby creating a good image for the company to apply for a job 58 During the interview process need to ask a short, easy to understand, enabling candidates the opportunity to present, lead candidate on the key points of the conversation, avoiding candidates dodge questions asked Interview questions should be focused on the following key points: - Work: the candidate previous work has been done? Work experience of the candidate through the job? Why candidates abandoned the job etc - Education: Capable in any field? The achievements in the learning process? Gifted in certain subjects? What position has held at school? etc - The elements of the self: the candidate has the ability to restrain itself? What makes them feel excited, scared, curious etc most? Able to assess others through outwardly not? If so, based on what? etc The timing of the interview should be flexible between the candidates If you find candidates who fit the extra interview time, even if the candidate is not suitable, you can stop the interview to reduce time Currently, the company has not carried out a medical examination for candidates, this does not ensure that a company has staff that meets the physical requirements of the job, can dedicate long-term to the company 3.2.5 Other Solutions At this time, Song Da Holding does not accept applying by email It should be changed because this is new trend of recruitment, which has been using more and more today The biggest benefit when applying email recruitment system is that the company will not eliminate potential candidates, collect more and more candidates, who not have condidtions to summit resume at head office In addition, stores applicant forms in computes help staff in human resources can find and control them easily The company should announce the results via email also to reduce time for both candidates and company In addition, Song Da Holding can design its own CV form to increase the effective of CV scanning activity in particular and recruitment and selection process in general The CV 59 form can include not only general information of candidates but also skills, experience related to opening job, interest, reward and future plan The more specific CV the company gets from candidates, the better the company choosing suitable candidates for vacancies Build all tests on computers and set up an automated scoring system for multiple choice tests to save time and cost Moreover, scoring by computer will increase the accurancy and avoid confusion CONCLUSION During the period of intense competition present in human resources, Song Da Holdings as well as how other businesses in the market are facing the problem of human resources: how to attract and keep a team staff enthusiasm and high level of expertise ? Despite the advantage of a corporation has a long tradition, the financial situation of stability, income per capita is high also attract workers to the company But just like that is not enough, to be able to develop the full potential, the Song Da Holdings should have a proper HR policy, are properly concerned, is the first to complete recruitment the company's activities are to take place in a professional manner and be more effective In recent years, the work of recruitment, selection of Song Da Holdings had a lot of changes to suit the general situation, but still face certain restrictions In fact the work of recruitment, selection of the company also encountered some difficulties That is: to attract staff with high qualifications are limited; methods to attract candidates are not diversity yet, untapped potential other methods, selected work are done not a professional, not well prepared etc My manuscript has pointed out the advantages and drawbacks of the recruitment and selection activities of Song Da Holdings, through which I have proposed recommendations and measures to help the work of recruitment and selection process the company is done more efficiently, attract more talent to work with the company 60 However, due to the limited understanding of the individual and the limited capabilities of my topics so very flawed The only solution on the suggested stops in general, we need to perform time studies, a closer look to build a concrete action plan match with Song Da Holding REFERENCES Books: • Gary Dessler (2009), Fundamentals of Human Resources Management, Prentice Hall, Second Edition • Robert L Marthis& John H.Jackson (2005), Human Resource Management, Eleventh Edition • R.Mondy Rnoe, Spremeaux (1999) Human Resource Management Articles on websites: “Factors Affecting Recruitment”, Recruitment, viewed 08 November 2013, 2008, “ Advantages and Disadvantages of Internal vs External Recruiting Sources”, hrcap, viewed 11 November 2013, VivekThota, 2012, “Recruitment and Selection”, SlideShare, viewed 10 November 2013, 61 APPENDIX QUESTIONAIRE FOR EMPLOYEES AT SONG DA’S HEAD QUARTER In order to find out the current problem of recruitment and selection process at Song Da Holding and suggest some solutions to improve it, you are highly appreciated to answer the following questions: Personal Information: • Name: • Sex: • Age: • Position: • Highest level of your education: • Working duration with Song Da Holding: Questionaire: I How you know about recruitment for new position in Song Da Holding? a Via publice media b Via your referrals c Via internal information in company ( promoting and transfer) d Via advertising on website of company e Other : … II Why did you decide to joint Song Da Holding? a Work enviroment b High income and benefit c Job experiences d Other: … III Did you have to test? a Yes b No 62 IV Tests meet the job requirement? a Strongly disagree b Disaree c Neutral d Agree e Strongly Agree V Did you make an interview? a Yes b No VI Questions used in interview helped interviewers understand exactly about you? a Strongly disagree b Disaree c Neutral d Agree e Strongly Agree VII Job offer gave full information for you? a Strongly disagree b Disaree c Neutral d Agree e Strongly Agree VIII Were you in probationary time? a Yes b No IX You satisfied with recruitment and selection practices at Song Da Holding? a Strongly disagree b Disaree c Neutral d Agree e Strongly Agree X Do you think BOA and HRD should improve recruitment and selection? a Yes b No XI Your suggestion for improving recruitment and selection process at Song Da Holding? ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… Thank you very much for co-operation to complete the questionarie! 63 APPENDIX In-depth interview with HR managers at Song Da Holding In order to find out the current problems of recruitment ad selection process at Song Da Holding and suggest some solution to improve it, you are highly appreciated to answer the following question • • • • • • Personal Information: Name: Gender: Age: Position: Working duration with Song Da Holding: Question for interview: Can you describe briefly about HRM practices at Song Da Holding? How’s about recruitment and selection polices? • What you think about HRM at Song Da Holding? How does it effect to company goals and objectives? • What are the roles of HR managers in recruitment and selection process at Song Da Holding? • Does Song Da Holding have a good job analysis, training and appraisal practices? In your opinion, how important they are? • What you think about recruitment sources at Song Da Holding? Which type of sources is mainly used? • What you to attract and maintain the good employees at your division? • How you evaluate the recruited employees? Did they fulfill the job’s requirements? Can you list some criterion to revaluate the efficiency of recruited employees? • What improvement can be made for the recruitment and selection practices at Song Da Holding? Why? Thank you for your time and cooperation APPENDIX 3: SURVEY RESULT 64 The survey has been sent to 60 employees and the author has received 50 feedbacks from them, the result of survey is as described as below table: No Question Answer I How you know about recruitment for new position in Song Da Holding? Via publice media Via your referrals 36 Via internal information in company ( promoting and 11 transfer) II III IV Via Advertising on website of company Other Total 50 Why did you decide to joint Song Da Holding? Work enviroment 30 High income and benefit 16 Job experiences Other Total 50 Did you have to test? Yes 22 No 36 Total 50 Tests meet the job requirement? Strongly disagree Disaree Neutral 28 Agree 12 Strongly Agree 65 Total V VI 50 Did you make an interview? Yes 42 No Total 50 Questions used in interview helped interviewers understand exactly about you? VII VIII IX Strongly disagree Disaree Neutral 32 Agree Strongly Agree Total 50 Job offer gave full information for you? Strongly disagree Disaree 30 Neutral Agree Strongly Agree Total 50 Were you in probationary time? Yes 50 No Total 50 You satisfied with recruitment and selection practices at Song Da Holding? Strongly disagree Disaree 12 66 X Neutral 24 Agree Strongly Agree Total 50 Do you think BOA and HRD should improve recruitment and selection? Yes 45 No Total 50 67 ... SITUATION OF RECRUITING AND SELECTING ACTIVITES AT SONG DA HOLDING 25 2.1 Overview of Song Da Holding 2.1.1 Song Da Holding? ??s introduction Song Da Holding is head offices of Song Da Corporation,... selection at Song Da Holding I pointed out the strengths and weaknesses in this field in Song Da Holding Finally, I suggest solution to improve recruitment and selection in Song Da Holding Theoretical... improve recruitment and selection practices at Song Da Holding Song Da Holding should strengthen recruitment team and role of board of human resources in recruitment and selection practices Improving