A study to identify factors for completing the import and export warehouse operation process at da nang port logistics joint stock company (danalog)

Rationale

When Vietnam joined trade agreements, the exchange of trade between nations increased significantly As the world economy continues to expand, the dynamics of international trade will become more active This will lead to the emergence of more profitable trade operations The increasing number of foreign trade activities has also contributed to the development of the Vietnamese commodities economy In which situation Da Nang Port Logistics Joint Stock Company's warehousing service is crucial and essential ( DANALOG).

One of the primary purposes of DANALOG's warehouse services is freight forwarding The seaport in particular and the company as a whole both depend on warehousing The warehouse system that the company is now building is making a substantial contribution to the company's business and logistical operations Logistics operations cannot take place or be effective without a warehouse It is crucial to keep researching, advancing, and perfecting the warehousing process in a particular way and science in order to lower business costs and increase efficiency in warehouse operations.

For both domestic and international logistics businesses, the growth of warehousing and transportation activities is a challenge The topic "Completing the import and export warehouse operation process at Da Nang Port Logistics Joint Stock Company(DANALOG)" was adopted for this reason well as.

Problem Statement

While working in the organization I came across many issues out of all of them, the issue of employee satisfaction and how they process for different activities of export and import is a serious matter of concern Because if employees are not happy or satisfied then there will be human error in the whole logistics process, and it will be a major problem So, my problem statement is to study employee satisfaction factors in warehouse operation that affect import and export at DA NANG PORT LOGISTICS

JOINT STOCK COMPANY (DANALOG) For the project I have taken these below five as my research objectives

Objective 1: Effect of reliability on employee satisfaction for warehouse operation that affect import and export.

Objective 2: Impact of service quality on employee satisfaction for warehouse operation that affect import and export.

Objective 3: Effect of service capacity on employee satisfaction for warehouse operation that affect import and export.

Objective 4: Impact of Responsiveness factor time on employee satisfaction for warehouse operation that affect import and export.

Objective 5: The impact of Tangible on employee satisfaction for warehouse operation that affect import and export.

Object and scope of the study

A Study to Identify Factors for Completing The Import And Export Warehouse Operation Process At Da Nang Port Logistics Joint Stock Company (DANALOG). b Object of the survey.

Group of employee in Da Nang Port Logistics Joint Stock Company. c Scope of the study.

Space: Da Nang Port Logistics Joint Stock Company.

Timeline: 20th Feb’23 – 4th April’23.

Research methods

Research using quantitative methods is mainly combined with qualitative methods. a Qualitative method.

The method is demonstrated through a theoretical overview, to better understand concepts and make meanings and predictions.Theoretical overview and inheriting results from previous studies.Discuss and research to correct and supplement observed variables in order to develop evaluation criteria, adjust questions for the research process to determine the behavior of the survey subjects about the business process:import and export warehouse service. b Quantitative method.

The method shows through numbers and data graphs, to test the correctness of theory and previous predictions.Survey by interview questionnaire via Internet to collect satisfaction information from import and export departments of DA NANG PORT LOGISTIC JOINT STOCK COMPANY (DANALOG).

Using SPSS data analysis software:

Experimental survey of warehouse workers at DANALOG.

General topic

Domestic

a Completing the process of exploiting import and export warehouses of Da Nang Port Joint Stock Company, Author Tran Thi Cam Thanh- From 06/01/2016.

The study was conducted with the aim of examining the factors affecting the import and export warehouse operations Analysis of factors affecting the warehouse operation process at Da Nang Port Joint Stock Company In addition, the study also proposes managerial implications to help businesses with software and how to coordinate imports and exports to improve quality, set development directions and expand markets Since then, systematize the theoretical basis for the warehouse operation process and complete the proposed solution to improve the efficiency of warehouse operation and complete the warehouse operation process at Da Nang Port Joint Stock Company in the coming time.

In addition to determining the factors affecting the import and export process of goods at the warehouse, the study also helps businesses in providing and developing applications, warehouse management software, delivery software and other related services document software related to the origin of goods, customs declaration software, thereby improving services as well as attracting more customers for businesses Learn and analyze the specific warehousing processes at Da Nang PortJoint Stock Company, give the advantages and disadvantages of each warehouse operation process, and offer a plan to raise the interest customers, innovate to compete with growing competitors in order to contribute to improving business efficiency for enterprises. b Completing the import-export process at Hanoi Grocery Import-Export Joint Stock Company (ToconTap)- Author Nguyen Long Hai (April 21, 2013).

This study was launched to improve Tocontap's textile and garment export process By researching, collecting data from information sources, analyzing company reports and combining with a set of interview questions about the process of exporting textiles and garments via online form It will address the behavioral factors, consumer needs and user requirements in analyzing their perception and satisfaction Along with export activities are enterprises that only operate in the field of import such as Tocontap, This study was launched to improve Tocontap's textile and garment export process By researching, collecting data from information sources, analyzing company reports and combining with a set of interview questions about the process of exporting textiles and garments via online form It will address the behavioral factors, consumer needs and user requirements in analyzing their perception and satisfaction Along with export activities are enterprises that only operate in the field of import such as Tocontap,export business activities also become easier when the world economic situation is moving towards global integration The research and completion of Tocontap's textile and garment export process also aims to perfect and promote the export of theEnterprise.

International

Logistics Transportation and Warehouse in Supply Chain (Centria University of Applied Sciences Industrial Management March 2015).

This study was conducted to approach the logistics chain, using information technologies for automatic identification by Barcode The construction of a computer- based logistics information system must adhere to the principle of using server-based hardware and software modules Through each link of the logistics chain is a large number of cargo units The whole freight system is continuously generating discrete flows, their speed depends on production capacity (power), delivery rhythm, size of existing inventory, rate sale and consumption To be able to effectively manage this dynamic logistics system, it is necessary at any time to have detailed information about the extent of the material flows circulating within it.

The technological processes in the logistics chain to transport goods to consumers goods, modes of transport and cargo capacity, calculation quality of the production facility The main purpose of a warehouse is to centralize inventory, store it, and ensure smooth and smooth execution of customer orders In order to reduce transportation costs, the warehouse performs the function of linking small and odd shipments (LCL) for many customers onto a vehicle full of goods in a container (FCL) Warehouses should not be considered in isolation but as an integral component of the supply chain, which ensures successful fulfillment of basic warehouse functions at a high profit margin.

Structure of topic

Chapter 2: Analysis Of The Import And Export Warehouse Operation Process At DA NANG PORT JOINT STOCK COMPANY (DANALOG).

Chapter 3: Theoretical Foundations And Research Methodology.

Chapter 4: Research Analysis Employee Satisfaction Factors in Warehouse Operation That Affect Import And Export At DA NANG PORT LOGISTICS JOINT STOCK COMPANY (DANALOG).

THEORETICAL FRAMEWORK

Theoretical basis

Warehouse is a part of the logistics system that performs storage, storage of fuel, semi- finished products, finished products and preparation of goods to provide goods to customers with the highest level of service and low cost best.

Warehouse activities are directly related to the organization and preservation of goods of the enterprise, so the role of the warehouse is:

Helps maintain a stable supply Ensure continuity for the production and distribution of goods A place to help businesses store all products and manage the number of products on the entire system.

Contributing to reducing production, transportation, and distribution costs.

Support the process of providing customer service of businesses by ensuring that goods are ready in terms of quantity, quality, delivery status, contributing to delivery at the right time and place.

Helping businesses cope with market changes (due to seasonality, changing needs, competition ).

Helping businesses provide customers with synchronous products, while helping to satisfy customer needs with the lowest logistics costs.

As distribution companies grow day by day, the complexity of warehouse management operations increases The goods in the warehouse are getting bigger and bigger, the products are more and more diversified, which often leads to the demand for warehouse space and management manpower.

Many distributors have faced huge costs for consolidating and clearing stock, managing the inbound cycle, and moving items back to the collection point.

Warehouse mismatch can also become a problem if you can't properly manage inventory with larger warehouses or multiple warehouse locations.

Figure 1.1 Type of Warehouse at DANALOG.

CFS Warehouse is a system of warehouses and yards used to collect and separate retail goods, also known as LCL (Less than container load):

Packing, repacking, arranging, rearranging goods awaiting export.

Receiving goods in transit, transhipped goods are brought to retail collection points in the port to separate, pack together export containers or combine with Vietnamese exports.

Bonded Warehouse: As an area for warehouses and storage yards for goods that have gone through customs procedures and are sent to wait for export; goods sent from abroad to be sent to wait for export abroad or import into Vietnam Services performed at the warehouse include: - Reinforcing, dividing, packing, and packing goods, classifying goods and maintaining goods:

Take samples of goods to serve management or customs procedures.

Particularly for bonded warehouses used to store chemicals and petrol, if they satisfy the requirements of state management of customs and the requirements of relevant specialized state management, they are allowed to destroy and change the types of goods

Domestic warehouse serves customers who want to store goods after customs clearance and goods distributed and supplied according to domestic demand. Warehouse lease under contract: An agreement on the long-term rights and obligations of the parties:

Performing goods quality inspection services as authorized by the buyer or seller when delivering and receiving goods

For imported goods, after completing customs procedures, distribute them at the request of the goods owner

1.1.5 Responsibilities of the parties involved in the process of exploiting the warehouse. a Company.

- Sign the contract of loading, unloading, delivery, preservation and storage of goods with the goods owner Contracts are of two types:

+ Lease contract: The goods owner hires the port to load, unload, transport, store and preserve the goods.

- Deliver export goods to the ship and receive import goods from the ship if entrusted.

- Make an account with the ship on the delivery of goods and make other necessary documents to protect the interests of the goods owners.

- Delivery of imported goods to domestic goods owners under the entrustment of import-export goods owners.

- Carry out the loading and unloading, transportation, preservation and storage in the port area.

- Be responsible for the loss of goods caused by themselves during the delivery, transportation, loading and unloading.

- Goods stored in the port's warehouse are damaged or lost, the more compensation is required if there is a valid record and if the port cannot prove that it is not at fault.

- The port is not responsible for the goods in the following cases:

+ Not responsible for the goods when the goods have left the port's warehouse.

+ Not responsible for the goods inside the package, the seal is still intact.

+ Not responsible for damage caused by wrong or unknown product codes. b Import and export goods owner.

Sign a contract of consignment forwarding with the same in the case of goods passing through the port.

Carry out the delivery of goods in case the goods do not pass through the port or carry out the delivery of import and export goods with the port in the case of goods passing

Sign a contract for loading, unloading, transporting, preserving and storing goods with the port.

Provide the port with cargo and vessel information.

Provide the necessary documents for the port to deliver the goods.

 For export goods: Including documents.

- Cargo manifest; Post bill of lading for the whole ship, made by the shipping agent and provided 24 hours before the ship arrives at the pilot position.

- Cargo plan made by the mate in charge of cargo, provided 8 hours before loading the ship.

- Bill of lading in case of entrustment to the port of receipt

- These documents must be provided 24 hours before the ship arrives at the pilot position.

- Follow up the delivery process to solve arising problems.

- Prepare necessary documents in the delivery and receipt process to have a basis for complaints about related parties.

- Payment of port charges. c Forwarder.

Forwarding services are any kind of services related to transportation, storage, loading, unpacking or distribution of goods as well as consulting services related to customs and financial matters, insurance, payment The forwarder is the forwarder (Forwarder/ Freight Forwarder/Forwarder agent) The forwarder can be the owner of the goods, the owner of the ship, the loading and unloading company, or the warehouse, the professional forwarder or any other person who has registered for the freight forwarding service business.

Today, with the development of sea transport, multimodal transport, the forwarder through the and not only acts as an agent, a trustee, but also provides transport services and acts as a carrier In addition, the forwarder also provides special services at the request of the shipper such as: Transporting machinery and equipment for large construction projects, transporting ready-made clothes in containers.

1.1.6 Documents in import and export goods forwarding. a Customs documents.

- 01 original copy of the export permit issued by the ministry of trade or the ministry of specialized management (for conditional exports) for comparison with the copy that must be.

- 02 originals of export customs declarations.

- 01 copy of foreign trade contract or paper of equivalent value as the contract.

- 01 copy of the business registration certificate and the certificate of enterprise code registration.

- 02 originals of detailed goods list (for heterogeneous goods). b Customs declarationt.

A customs declaration is a document presented by the goods owner or declared vehicle owner to the customs office before goods or vehicles are exported or imported through the national territory.

International practice as well as Vietnamese law stipulates that customs declaration is mandatory for vehicles entering or leaving through national border gates Any violations such as failure to declare or declare dishonestly will be handled by the customs authority according to current laws. c Foreign trade sales contract

A foreign trade sale and purchase contract is an agreement between the parties having their places of business in different countries, whereby the exporting party is obliged to transfer into the ownership of the importing party a certain property called goods. chemical The importing party is obliged to receive the goods and pay for the goods. d Cargo list.

The detailed cargo manifest is a document about the details of the goods in the package It facilitates the inspection of goods In addition, it has the effect of supplementing the invoice when the shipment includes many types of goods with different names and different grades. e Buy insurance (If any).

Insurance is also not required for export In the case of purchase and sale under CIF,CIP and Group D terms, the new exporter performs the insurance purchase.

Certificate of business registration and certificate of registration of

Previously, import-export enterprises had to submit a 7-digit import-export business license issued by the Ministry of Trade Currently, all enterprises that meet certain conditions (legal, capital, etc.) have the right to import and export directly.

After Decree 43/2010/ND-CP takes effect, enterprises that are granted an Enterprise Code are the same as the tax identification number and the legal entity seal showing this Enterprise Code From this point on, enterprises established before the effective date of Decree 43/2010/ND-CP, if there is a change in Business Registration, will have to carry out procedures to combine the number of Business Registration Certificates. and Tax Registration Certificate number as one, and at the same time change the seal of the legal entity.

Documents in the process of delivery and receipt of goods transported by Container

Purpose: Certification that the shipper has delivered the goods to the company's warehouse and is a document to receive the goods at the destination Based on the information on the delivery note, the company can calculate the costs related to the goods such as storage time, yard to pay with the goods owner.

Content: Tally report is made in 2 copies: 01 copy for the goods owner and 01 copy for the warehouse management department The Tally report must have the signatures of the Company's warehouse representative and the goods owner's representative. Complete the following information:

- Loading and unloading shift, date, year.

- Total workers loading and unloading.

- Equipment used. b Discharging Sequence Sheet

Purpose: The company contacts ship owners and shippers for information about goods being unloaded at the Port.

Content: Name of ship, trip, date of arrival; Container number; cell location; parking location. c Equipment Interchange Receipt

Purpose: As a basis for receiving Containers from the company, recording the status of goods.

Content: Issued by the person responsible for the goods at the company and shown the following information:

- Name of person authorized to receive good.

- Name of the issuer's agent.

- Clearly mark the Container status, use the conventional code.

- Signatures of the forwarder, the entry/exit staff, the issuer. d Other evidence.

In addition to documents for customs presentation and transactions with ports and ships, the forwarder is entrusted by the goods owner to prepare or help the goods owner to prepare documents on goods, documents on insurance, documents on payment In which, some key documents can be mentioned as follows:

The process of exploiting import and export warehouses at Da Nang Port

Carry out delivery/re ceipt of goods

Instructions for loading and storing goods

Accounting for warehouses and yards

(1) The mining department will receive the mining plan from the consignee

(2) The recipient must provide the Cargo Maifest Based on the information in this document, the deputy head of the warehouse or the supervising customs officer at the company will inspect the goods for risk management, loading and unloading supervision and customs clearance.

(3) The operation department will notify the head/deputy head of the warehouse to plan the implementation Relevant documents include:

Step 2: Make a plan for delivery, loading and unloading of goods

The warehouse manager/deputy head, based on the Cargo Manifest and the notices from the Operations Department, will prepare the ground to serve the customer's storage/warehouse The warehouse managers/deputies re-check the space, storage time/yards based on this planned number to ensure standards, avoid entanglement with other orders or lack of capacity.

(1) The goods arrive at the port of loading and unloading.

(2) When the ship arrives at the port, the delivery staff and the ship's representative, based on the Cargo manifest, work with the ship's representative based on the cargo manifest to check the goods, the condition of the goods hatches:

- Check the quantity: Weigh, measure, measure, count each batch, each bale, determine the quantity according to the uniform method.

- Quality check: According to the standard from the purchase contract.

(3) During the unloading process, all tally and classification of goods as well as the condition of goods will be recorded by the delivery staff in the Tally report signed by both parties: ship representative and warehouse representative.

Goods after unloading from the ship by crane will be loaded on the vehicle to be transported to the warehouse / yard Goods are transported to the warehouse according to the shipping paper clearly stating the type, number, package, weight, and condition of the goods Relevant documents include:

- Tally Report (Tally Report): Prepared by the freight forwarder of the Port Enterprise to deliver and receive at the wharf with the ship owner/shipping agent The task of the Tally Report is to prove what kind of goods, how much of the goods have been unloaded from the ship.

- Power of Attorney: Power of Attorney is a legal document in which the authorizer appoints an authorized person to represent him/her to perform the task of receiving goods at the Port Company The content of the power of attorney includes the name of the person authorized to the shipment, the type of goods and the quantity of the goods.

- Bill of lading (B/L): A bill of lading is a document for carriage of goods by sea issued by the carrier or his representative to the consignor after the goods have been loaded on board the vessel or after receiving the goods for loading.

- Delivery order (D/O): A delivery order is a summary of the quantity of goods issued by the shipping line/agent to the shipper In order to receive the goods, the shipper must present the D/O to the Port within the time allowed on the D/O If the time limit is exceeded, an extension of the agent must be obtained.

- Instructions for loading and storing goods.

At the warehouse, the freight forwarder or the warehouse maintenance officer shall load and unload goods according to the cargo handling process and regulations on loading and unloading These regulations must ensure:

- Right position approved layout plan.

- Goods are placed in a position suitable to the nature and requirements of storage and preservation.

- Easy to identify, easy to check, avoid confusion.

- Special, flammable and explosive goods are arranged in places where there are explosion-proof equipment and suitable storage.

Step 3: Summarize and report the data

After the goods are warehoused, the warehouse manager enters the goods information into the system, sets the shipment code and records the contents of the imported goods based on the delivery and receipt check that the forwarder has made before there The warehouse manager/deputy head and the statistician shall keep records of imported goods in the goods statistics file.

Step 4: Follow up inspection and handling.

During the time the goods are stored at the warehouse/yard, the warehouse manager makes an inventory of the quantity, quality, storage condition and duration of the warehouse/yard as well as reports on the inventory/yard.

In addition to inspecting the quantity, quality, seals and codes of goods, the port is also responsible for preserving goods, packing packages if required by customers The warehouse / yard department will perform the following activities to preserve goods:

- Regularly check and monitor storage conditions, goods status in warehouses, safety and security conditions of goods and warehouses.

- Maintain and supplement physical conditions to minimize damage, quality deterioration, loss of goods caused by negative impacts (rain, storm, wind, theft, ) and facilitate import and export activities.

- Proactively and promptly handle problems arising in the process of preserving and protecting the warehouse and goods within the scope and authority of the warehouse and promptly reporting to the unit in charge of solving problems beyond the scope of the warehouse control.

Step 5: Finalization of warehouse/yard operation.

Make a report on receipt of goods (Report on receipt/Delivery of Cargo) with the ship based on the delivery and receipt of goods The Port Company and the ship both signed this statement of account, confirming the actual delivered quantity compared with the Cargo Manifest and B/L.

ANALYSIS OF THE IMPORT AND EXPORT WAREHOUSE

Company detail

Company Name: Da Nang Port Logistics Join stock company (DANALOG).

Da Nang Port Logistics Join stock company (DANALOG) was established in 2009. Address: 97 Yet Kieu - Tho Quang Ward - Son Tra District - Da Nang City.

Website: https://www.DANALOG.com.vn/

Following the policy of reforming state-owned enterprises and the development plan of the leaders of Da Nang Port Company Limited, Da Nang Port Logistics Joint Stock Company was established and approved by the Department of Planning and Investment of Da Nang City approved and granted the Business Registration Certificate No 0400999731, dated March 5, 2009 In which, there are 02 major shareholders: Da Nang Port Joint Stock Company accounting for 45.10%/charter capital; Vietnam Container Joint Stock Company accounts for 30.91% of charter capital

DANALOG, the center of the economy of Central Viet Nam, is an important crossroad point for the nation and the surrounding countries Located on the East-West Economic Corridor (EWEC) and the road to Tien Sa Port, 14B Nation highway The perfect transport system from DANALOG to Tien Sa Port, the Da Nang international airport, 1A Nation highway, Da Nang railway station, and the industrial zones create favorable conditions for transporting cargoes by the land way, railway.

Da Nang Port Logistics Joint Stock Company was born, contributing to the transportation of goods to the domestic market and the southern provinces of Laos and northeastern Thailand along the East-West economic corridor route to Da Nang Port,helping the goods to pass through and efficient.

Customer

Customers occupy a central position in all business activities of enterprises For businesses providing logistics services, in order to operate effectively, businesses must be able to sell goods, which means they must have logistics service tax customers. Customers of logistics service businesses are mainly businesses These businesses have a large demand for logistics services, the logistics service industry can develop. Currently, many businesses carry out their own logistics activities without outsourcing services Therefore, if the logistics service industry wants to develop, it must show production and business enterprises the great benefits of using logistics services.

The company's target customer is a collection of individuals and organizations who have needs to use logistics services in the Central region - Thai Nguyen such as companies using warehouses, loading and unloading goods for customs declaration or other Shipping lines like YangMing WanHai use DANALOG's Depot Container service through Tien Sa Port In addition, the company also has foreign customers such as Lao, etc.

Competitor

DANALOG Joint Stock Company has some main competitors in Da Nang as follows:

Da Nang Shipping and Chartering Joint Stock Company (Vietfracht Da Nang), Central Container Company Limited, SAFI Transport Agency Joint Stock Company, Vinatrans Da Nang Foreign Trade Warehousing and Forwarding Company, Saigonship Da Nang Joint Stock Company All of the above companies are mainly logistics companies based in Da Nang and aim to transport goods providing logistics services in the central region of Viet Nam All the above companies are mainly logistics companies based in Da Nang and aim to transport goods providing logistics services in the central region of Viet Nam.

Compared with some large enterprises operating in the field of Logistics such asVietranstimex, Vinatrans, Sotrans, Vietfracht, Gemadept, etc Da Nang Port LogisticsJoint Stock Company is only a small-scale enterprise operating in the region.The company mainly serves the activities of cargo transportation, warehousing from DaNang Port. b International.

Da Nang Port Logistics Joint Stock Company was born, contributing to the transportation of goods to the domestic market and the southern provinces of Laos and northeastern Thailand along the East-West economic corridor to Da Nang Port,helping the goods to pass through and efficient.

Vision, mission

To become the leading logistics service provider in the central region of Vietnam, providing professional services and a reliable partner of domestic and international customers.

DANALOG gives customers the best logistics service experience and becomes a place where employees feel proud to be a part of the company.

Main business sectors of the company

Types of services at Da Nang Port Logistics Joint Stock Company include:

- Freight Transportation (Inland Trucking, Cross Border Trucking).

- Warehousing Services (CFS Warehouse, General Warehouse, Bonded Warehouse).

- Containerized office and used shipping containers for sale or for rent.

Organizational Structure

Figure 2.3 Organizational structure at DANALOG

Board of Directors: The person who runs all activities of the company, develops plans and plans to organize the management apparatus, is responsible for all activities of the company in accordance with the law.

Finance and accounting department: Responsible for the company's revenue and cost, fully accounting for arising accounting tasks Monitor and reflect the implementation of planned objectives on the basis of economic and financial conditions and forecast costs during the operation Analysis of the company's business plan Prepare monthly asset summary and financial statements for the board of directors Declare and pay corporate taxes Pay employees according to regulations.

Administration and Human Resources Department: Planning employment needs, recruiting, arranging jobs, developing human resources such as training, remuneration, ensuring employees' rights and implementing social policies.

Sales Department: It is a department that plays an extremely important role in the production and business activities of the Company Organize market research, receive import and export needs of agents or customers, offer service prices, negotiate with shipping lines, etc Make quotes, negotiate and sign delivery contracts receive Search, research market prices, competing companies and from there make favorable forecasts for the company Track and manage orders, introduce and provide services to customers, receive and check customer documents, customs procedures.

Depot Container (Container Yard): It is a container yard where containers are gathered in international import and export activities, usually located in domestic ports or seaports CY attached to an address to be determined in order to clarify the place of loading and unloading between the parties Shipping method Container yard is simply understood as the place of delivery and the place of goods gathering Goods will be transferred from the container yard on the seller side to the buyer side The buyer will

DepotContainerDepartment be responsible for taking the goods from the receiving container and then transferring them to the warehouse

Warehouse Department: It is a place to store a large amount of products and supplies in the business and production process of an enterprise, where products go from the manufacturer before being distributed to retailers Warehouse can apply high technology to the management, preservation and storage of goods.

GAP

In the current fierce competition situation, Da Nang Port Logistics Joint Stock Company is not only subject to competition from ports near the region Most ports have the same quality of service, shippers increasingly tend to organize the transportation process themselves or through agents, more and more forwarding companies are born, so customers more and more choices Freight forwarding at the warehouse is one of the key activities of the warehousing business Therefore, the cooperation with major ports is an opportunity for Da Nang Port Logistics Joint Stock Company to affirm its position themselves, absorbing new software, new techniques, to increasingly lead the Company to develop in a more modern direction, to better serve the needs of customers.

SWOT analysis

S1: As a freight forwarding business that has been operating for 13 years and has a lot of experience in doing business and performing freight forwarding tasks.

S2: The DANALOG floating traffic system with Tien Sa port, Da Nang international airport, national highway 1A, railway station, industrial park are all complete, creating favorable conditions for the transportation of goods by road sea, air, railway.

S3: The quality of the warehouse system is relatively good, including inland warehouses, bonded warehouses, and CFS warehouses that are fully equipped with automatic fire protection systems Surveillance cameras, solid security In addition, the CFS warehouse is also equipped with standard Selective racking systems, plastic pallets, and electric forklifts.

S4: Promote the application of information technology to the management, operation and exploitation of the port by successfully connecting the VASSCM system in 2018, goods through the port monitoring, facilitating, reducing the time and cost of procedures for export and import goods compared to the conventional manual method. S5: Professional logistics staff Implementing the renovation of the management mechanism to be suitable for the process of regional and international integration, DANALOG has gradually innovated the management model towards leanness, perfecting the management structure, boldly provincial reduce labor on the basis of step by step mechanization and modernization.

S6: Promote training and re-training of staff along with opening Logistics courses both domestically and abroad In recruitment, the company always gives priority to attracting young people with high competence, expertise, and skills in working ports.

W1: DANALOG's infrastructure has not yet reached the competition due to its weak infrastructure compared to logistics companies in Vietnam Not really attracting large cargo ships over 50,000 DWT to dock While DANALOG absolutely does not have all the minimum equipment for a port, the warehouse system only includes inland warehouses, bonded warehouses and CFS warehouses, which leads to the limitation of many types of goods, equipment system equipment has been invested but has not yet fully supported port service operations.

W2: Focusing heavily on media forwarding activities and in a narrow scope Due to the small production capacity as well as the market in the central region, the industrial zones are not operating efficiently, so they cannot create a large and stable source of goods to supply the port In addition, the density of seaports so that investment capital is spread out, investment scale is small, lack of piers, wharfs for large ships, especially ports for container ships operating on the long sea route Services lack linkage, the services that companies provide are limited, not commensurate with their potential. W3: The quality of staff working in the logistics field is lacking in quantity and weak in quality Logistics human resources almost accumulate knowledge through daily tasks, especially logistics human resources at university level are still very weak, have no experience as well as in-depth knowledge of the Company's field There has not been much marketing and customer service activities.

O1: The economy is developing with a positive growth rate in 2021, converging enough preconditions for economic development and boosting production and business activities in the new normal Da Nang port also reached more than 7.4 million tons (excluding transit goods not handled at the port) In which, exports reached more than 2 million tons, imports reached more than 1.8 million tons, domestic products reached nearly 3.6 million tons Particularly, container cargo reached more than 404,000 TEUs, giving more than 16.8% compared to last year.

O2: Infrastructure is invested to build and upgrade The transport infrastructure system has been invested and developed rapidly, specifically as the gateway to recruit the East-West Economic Corridor (EWEC) along with the Tien Sa port project to put into operation synchronously the logistics system serving the seaport , promote high efficiency.

O3: The development of information technology, Da Nang port cooperates with ONE shipping company to successfully deploy EDO delivery order (2021), bringing practical effects to both sides, Da Nang Port also put into use the software new electronic office PortalOffice includes more than 20 functions: Office calendar, news, task management, document files.

T1: The legal and investment environment is still inadequate Commercial and service activities have not been planned and invested large, so they have not created a seaport rear area to increase the volume of goods circulating through the port.

T2: The world economy fell into recession due to the impact of the Covid-19 pandemic, causing the logistics sector to fall into a temporary freeze or even stop working, directly affecting the revenue of enterprises.

T3: In 2022, sea freight rates will increase due to the military conflict between Russia and Ukraine The war has affected the transport network, causing container shipping operations to be delayed, goods congested Therefore, a number of shipping lines have refused to accept transportation from Vietnam to Russia, partially affecting the trade in goods, directly affecting the port's business

Total number of officers and employees of the company (as of March 1, 2023): 166 people.

In particular, the contingent of indirect employees is divided into:

-The current Executive Board consists of: 01 Director; 01 Deputy Director; 01 Chief Accountant.

- 04 rooms: Finance – Accounting Department; human resource; Warehouse Sales Department; Transportation Department.

- Depot Container Division; R&D Department; Technical department.

Currently, Da Nang Port Joint Stock Company accounts for 45.10% of the company's charter capital There is also Vietnam Container Joint Stock Company holding 30.90% of the Company's share capital (VND 13320,000,000 equivalent to 1332,000 shares). The company's capital is an important factor, an indispensable component in the business, it is the basis for the expansion of the company's business activities With abundant capital, it is possible to improve facilities, upgrade warehouses, improve warehousing services, etc With capital, it is possible to train professional staff and perform well the tasks Therefore, in order to achieve high efficiency in import activities, the company must know how to mobilize capital by all means, the capital source can be equity, contributed capital but also capital It could be a bank loan.

Currently, DANALOG has a total area of 52,000m2, in which 3 warehouses have a total storage area of 13,000 m2, of which domestic warehouse is 8200 m2, bonded warehouse is 10,000 m2 and 3000 m2 CFS warehouse The company has 4 container depots with a total yard area of 29,141 m2 Technical equipment includes 6 forklifts from 1.8 to 8 tons, 4 forklifts with 45 tons tires, 6 container tractors, 2 excavators and

With more than 13 years of establishment, DANALOG has been creating its trust and reputation for customers through providing quality products and services according to customers' requirements, quality commitment according to ISO 9001:2000 standard.

The company is known as one of the prestigious units doing business in the field of logistics in Da Nang city, Vietnam.

Environment Analysis of the company

2.8.1 Internal environmental factors. a Cultural environment.

DANALOG always creates a friendly and open working culture environment and listens to employees' contributions The company also offers training policies to improve skills and knowledge for its officers and employees such as English language training, etc. b Technical facilities.

If the company has more modern technical facilities, it will create more favourable conditions for business such as: The preservation of goods is better, saving costs in the transportation stage, improving the quality of goods service quantity Facilities also affect the issue of importing more or less goods to the country, if the warehouse is large and safe, it can hold a large amount of imported and exported goods, to reduce costs for many times of transportation If the problem is good preservation, it is possible to import different products…In today's economy with fiercely competitive business environment and increasingly demanding customers because they have many choices for themselves It is said that supply is more than demand, so to attract customers, it is necessary to invest in upgrading services to satisfy maximum customer needs.

For DANALOG Company today, upgrading the warehouse is essential to be able to provide a spacious and airy warehouse to meet the needs of customers Modern facilities will also contribute to improving loading and unloading productivity and increasing revenue and profit for the Company. c Warehouse quality.

In order to ensure that goods are well preserved during storage, it is required that the quality of the warehouse must meet the requirements to ensure that the goods are not to meet the production activities that are seriously overloaded at DANALOG today. With the volume of container goods passing through the warehouse continuously increasing, Containers with goods on the yard account for most of the warehouse's exploitation capacity, the capacity will not be enough to meet the actual demand, especially at times when the goods pass through the port the more, the easier it is to fall into an overload of goods Therefore, it is necessary to improve the quality of warehousing services today.

2.8.2 External environmental factors. a Economic and political.

The business activities of DANALOG Port in general and the operation of warehousing for import and export goods at DANALOG are an activity in a broad context including the domestic economy, the world economy, and the international market The object of cooperation is very diverse The expansion of political and diplomatic relations will create favorable conditions and legal premise for business organizations to develop new partners Therefore, once our country joins organizations and participates in bilateral and multilateral agreements with countries around the world, it will greatly affect the business activities of domestic enterprises and Da Nang Port Logistics Joint Stock Company The reduction in tax rates also facilitates the development of domestic import-export businesses, which also contributes to promoting business activities in DANALOG For import and export goods that must be stored at the Port or Da Nang Port Joint Stock Company, it will contribute to increasing the revenue of warehousing. b Weather Variations.

The weather greatly affects the delivery and receipt of goods at the warehouse, such as rain and storms, which can cause complete damage to goods in the warehouse or delay the delivery, generating economic consequences for the parties involved mandarin. Each commodity has its own characteristics For example, agricultural products such as cassava chips, flour, tapioca flour, food, rice, fertilizer, etc are perishable goods; quality is easy to change, while machinery and equipment are often bulky; Therefore, it will specify how to pack, load, unload and tie the goods in the right way, suitable for each type of goods to ensure the quality of the goods in the process delivery - loading and unloading goods at the warehouse. c International legal.

This is an important factor, a legal corridor for businesses to operate The legal system is required to be synchronous, consistent and consistent with international practices in order to be able to conduct import operations smoothly Most of the companies that cooperate in doing business are businesses and organizations in the ASEAN region,Asia and the East West economic lane, so the issue of laws and customs does not cause many difficulties for the company., because these countries also have business practices similar to ours But when importing goods from Europe, America, theMiddle East the company must grasp and understand the business laws of these countries.

Review warehouse mining activities in recent years

2.9.1 Introduction of cargo warehouse at DANALOG.

Da Nang Port Logistics Joint Stock Company:

Da Nang Port Logistics Joint Stock Company provides warehousing and storage services according to all requirements of domestic and foreign customers.

Prepare vehicles and equipment for loading and unloading to ensure good operation. Properly arrange the positioning diagram and the plan made.

Report on updating the number of containers on the positioning map to the software system for monitoring Comply with the rules of labor safety discipline, maintain the safety of people, vehicles and goods, not to damage, lose and satisfy customers.

These are concentrated storage yards for goods that are little or not affected by climate and weather changes such as sand, stone, paper, etc Provide professional services such as: Export Management - Importing, loading and unloading goods, packing, managing goods and inventory reports, counting goods.

DANALOG's container yard is divided into 5 depots: 1, 2, 3, 4, 5 including:

- Import and export storage area: Depot 1.

- There are 9 blocks Z1, Z2, Z3, Z4, Z5, Z6, Z7, ZN, ZR, ZK with container forklifts to facilitate the import and export of goods, this yard is divided into 2 areas: The area for storing goods is arranged by type, feeder, mainline and the area for storing goods for export arranged in the order of shippers, mailine, feeder.

- Container storage area: Including depot 2,3,4, 5 Blocks DZ, SZ, PZ, TZ.

- Area used for packing and unpacking empty containers.

- The area for storing empty containers when customers want to rent can be loaded with no more than 6 layers.

- Container storage area has problems: Damaged, broken lead clamp seal or as required.

CFS warehouse is a division of DANALOG, is the company's production and business unit in the field of management and exploitation of small goods imported and exported before and after customs clearance, performing the following functions:

- Delivery, loading and storage of goods in the CFS warehouse.

- Estimated plan for loading and unloading odd cargo from container-warehouse-cont, container packing and unloading plan.

- Mobilize human resources and motorized vehicles arranged in the cargo extraction line at the CFS warehouse.

- Managing and exploiting goods at the warehouse

- CFS warehouse duties at Da Nang Port Logistics Joint Stock Company:

- Capture information about Container and retail goods from the Director, Supervisor, Warehouse, Shippers and authorities to plan loading, unloading, delivery and preservation of goods at the CFS warehouse.

- On the basis of the plan agreed with the customer, arrange human resources, means, equipment, tools and tools to serve the exploitation of goods at the warehouse.

- Planning, implementing and operating the delivery, loading and storage of goods at the CFS warehouse in a scientific manner, creating the most favorable conditions for customers and agents to transact.

- Regularly check the performance of delivery, loading, management and preservation of goods, and adjust unreasonable occurrences.

- Organize the management and exploitation of goods at the warehouse according to the loading and unloading process issued by the Director.

- Systematize the delivery and receipt procedures, the quality of goods in the warehouse Report the production of goods in the warehouse according to the company's regulations Manage goods and manage goods records according to professional expertise and regulations.

- Manage human resources, labor, working time according to the Company's labor regulations Manage all assets equipped and assigned work items Develop a plan and organize the implementation of fire prevention and fighting of goods, materials and equipment in CFS warehouses.

CFS warehouse staff must fully comply with the guidelines, policies, regimes and regulations of their superiors and the Enterprise, striving to full fill all assigned targets and tasks.

Container yard (Container Yard - CY) is a place to store, deliver and transport Containers Regarding infrastructure, the survey results show that the logistics infrastructure system is still very lacking, small in scale and not centralized Da Nang city is the locality with the most invested and developed logistics infrastructure and has advantages for container cargo However, this infrastructure system is mainly located within the land area of ports and industrial zones The area for development is very limited, the land rent is high, the density of warehouse construction is large, and the environmental and internal traffic problems need a lot of time to complete.

2.9.4 Evaluation of warehouse operation process at DANALOG.

The delivery and receipt process at the warehouse includes the responsible parts that are closely related to each other, creating a closed process to ensure accuracy and safety in delivery and receipt of goods at the warehouse, and at the same time notify the update report Daily updates help the Company's staff monitor ongoing activities and promptly react or correct errors or customers at risk in the process However, the checking documents, damaging goods, goods and boxes, so it requires high expertise,process knowledge and optional flexibility operation failure.

THEORETICAL FOUNDATIONS AND RESEARCH METHODOLOGY

Theoretical basis

Weiss's (1967) definition of satisfaction is exhaustive and broad: Job satisfaction is attitudes about work expressed by workers' feelings, beliefs, and behaviors.

Definition of satisfaction with the job components Smith, Kendal and Huilin (1969), Schemerhon (1993), Kreitner and Kinicki (2007) satisfaction with components such as the nature of the job, training and promotion opportunities, leadership, colleagues, salary, job position, compensation, and rewards.

In short, employee job satisfaction is achieved when they feel interested, comfortable, and show a positive response to aspects of their work.

3.1.2 Level of satisfaction. a Level 1 – very dissatisfied.

If the rating is level 1, it means that the employee is "very dissatisfied" with his or her business Usually, when assessed at this level, it means that the business has not met the quality of work as well as the expectations of employees.

The consequences of "very dissatisfied" are often enormous when not only one employee but also many potential employees will often decide to consider this reason for leaving. b Level 2 – dissatisfaction.

The level of "dissatisfaction" Although it is lighter than level 1, it means that you still cannot make employees loyal to your business The cause is the same as above, i.e. poor quality of work, unsatisfactory working environment, salary, allowances and bonuses For Level 2, employees will also not choose to leave the business. c Level 3 – Normal.

"Normal/No Opinion" – this is the average of all employee satisfaction ratings Typically, a rating of 3 means that the employee's work and work experience doesn't feel too bad compared to expectations but also not as good as expected. d Level 4 – quite satisfied.

The level is "Quite satisfied" At the level of satisfaction, it means that the employee has accepted the company's work Although the work has not exceeded expectations, the likelihood that employees will continue to work is very high. e Level 5 – Completely satisfied.

Level 5 is the highest level of satisfaction with employee rating: "Completely satisfied" Employees not only experience the service of the business better than expected, but also have the ability to complete the job in the best way and easily have the opportunity to advance for the business.

3.1.3 Factors affecting warehouse employee satisfaction. a Work and conditions for work performance.

One segment is more about professional operations such as purchasing, import-export, accounting and the other is more about operations such as engineering and production In addition, to ensure the system of the entire Company operates effectively, it is impossible not to mention the support tasks such as administration, service, etc.

Facilities and working atmosphere are factors that significantly affect the work efficiency of employees. b Salary and welfare regime.

Salary situation: The actual salary of the staff includes basic salary, business salary and allowances In particular, the basic salary is fixed and varies according to working seniority and professional level; Business salary fluctuates according to the business coefficient of the enterprises under the Company, the type coefficient of each enterprise and the position coefficient.

Reward situation: Bonuses for employees depend greatly on the company's business performance Individuals and collectives (Departments, Enterprises) with high achievements in work and business results must complete and exceed the planned targets of the Company.

Allowance situation: Allowances fluctuate according to working time, business expenses and other allowances (such as lunch, gasoline, uniform, toxic allowance ). Welfare situation: Comply with state regulations.

The current leave settlement at the Company is limited Da Nang Port Logistics JointStock Company also has its own welfare programs for its employees. c Train.

Internal training: The company organizes a variety of types of training for staff.

External training: Send staff to attend training courses, seminars, trainings, seminars on the outside; Invite lecturers to lecture at the company or at an off-company location.

However, in fact, at the Company, this form of training is still very limited If so, it is only for leaders and managers. d Management methods and promotion condition.

The Organization Department is the department that makes internal policies,operational competence for departments and enterprises in each period based on regulations, circulars and guiding documents of the Company.

Theoretical and practical research models

SERVQUAL is a model that measures the level of employee evaluation based on the most important factor That assessment is generalized based on the gap between employees' expectations of the service and the actual use of the service In the first study by Parasuraman et al (1985), service quality consists of ten constituent factors:

(1) Reliability, (2) Responsiveness, (3) Competence, (4) Accessibility, (5) Style, (6) Communication, (7) Trustworthiness, (8) Safety, (9) Customer understanding, (10) Tangibility.

SERVQUAL continues to be adapted and tested in many different types of services By 1988, Parasuraman et al.'s study narrowed down the components of service quality to include 22 observational variables to measure the 5 components of service quality that are the RATER model: (1) Reliability, (2) Tangibility, (3) Responsiveness, (4) Assurance, (5) Empathy.

In recent years, the study of service quality and the SERVQUAL model has gone into different industries, with researchers focusing on each industry to look at the differences in constituent elements and service quality scales in each industry separately.

Figure 3.4 SERVQUAL model (Parasuraman, Zeithaml & berry,1988)

3.2.2 Studies related to employee satisfaction with work a Research model of Assoc Dr Tran Kim Dung (2005).

Research topic of Assoc Dr Tran Kim Dung has made contributions to adjusting and verifying the JDI scale into Vietnam's conditions The JDI scale is supplemented with two additional components, Company welfare and working conditions, which form the AJDI scale with the required value and reliability This scale has helped organizations in measuring employee satisfaction with their jobs in Vietnam. b Research by Alamdar Hussain Khan & Fellow- worker (2011).

Based on the findings, Alamdar suggested to the Government that all factors such as promotion, working conditions, colleagues and the nature of work have a significant impact on job satisfaction demonstrated in this study From the above results, in order to strengthen employees operating in the field of autonomous medicine organizations, the author proposes to focus on all aspects affecting job satisfaction and not just on any one of these factors. c Spector's research.

The JSS (Job Satisfaction Survey) model of Spector (1997) is developed to apply to businesses in the service sector, including nine elements of satisfaction and attitude, namely: (1) Salary, (2) Promotion opportunities, (3) Working conditions, (4)

Supervision, (5) Colleagues, (6) Love the job, (7) Communicate information, (8) Surprise rewards, (9) Benefits. d Schermerhorn’s research.

For his research, Schermerhorn (1993) identified eight factors that affect employee satisfaction with the job, including: (1) Job position, (2) Supervision, (3) Relationships with colleagues, (4) Job content, (5) Remuneration, (6) Promotion, (7) Material conditions of the working environment, (8) Organizational structure.

3.3 Research hypothesis model on "Employee satisfaction about Import and Export warehouse operation process of Da Nang Port Logistics Joint Stock Company (DANALOG)".

Figure 3.5 Proposed Research Model Employee satisfaction about Import and

Export warehouse operation process at DANALOG.

3.3.2 Research hypotheses of the proposed research model

H1: The Reliabilityis factor rated good or bad correlates in the same direction with employee satisfaction.

H2: Service Quality factors are rated good or bad correlates in the same direction with employee satisfaction.

H3: Service Capacity factor are rated good or bad correlates in the same direction with employee satisfaction.

H4: Responsiveness factor time is rated good or bad correlates in the same way with employee satisfaction.

H5: The Tangible factor is rated good or bad correlates in the same direction with employee satisfaction.

Research methods design

In this chapter, I will introduce the process of designing research, building scales, and methods for analyzing statistical data Specifically, there will be a detailed introduction to the research design method with two stages: experimental research by qualitative methods through theoretical overview, helping to better understand concepts and make sense and predictions Use the theoretical overview of discussion and research to edit and supplement observational variables to develop evaluation criteria, adjust questions for the research process to determine the behavior of survey subjects about business processes: import and export warehousing services Formal research using quantitative methods through questionnaires, expressed through numbers and data charts, in order to verify the correctness of theories and previous predictions Internet interview questionnaire surveys to collect satisfaction information, to test and analyze multivariate regression, to test models and research hypotheses.

It is a form of research often used to probe, find out opinions and opinions to find problems In addition, this method can be used to detect future customer trends The data collection methods of qualitative research are quite diverse and often do not have a specific structure to quantitative research Some methods include personal interviews and observations The sample of this method is usually small and more carefully selected Qualitative research often approaches the research subjects in the most natural way, to ensure that the behaviors,opinions and views that the research subjects give will be the most objective and accurate Qualitative research often answers the "how" and "why" questions about a phenomenon or behavior. a In-depth interviews and scale corrections.

Table 3.1 Employee satisfaction scale in the research model

(1) High quality policy due to the application of ISO 9001:2000.

(2) Resolve quickly when problems arise.

(3) Provide full services of the company.

(4) Comply with the appointment schedule and work schedule

(5) The Company announces when the service is performed.

(6) Warehousing and warehousing services apply many software.

(7) Employees show interest in customers.

(8) Staff always create good conditions for customers in the delivery process.

(9) The company makes many investments to improve the quality of logistics services.

(11) The process of receiving and making caves achieves high results

(12) Good application of information technology to logistics

(14) Employees demonstrate professionalism when working with customers.

(16) Employees are always ready to help customers

(17) Employees listen to customer opinions and serve customers better.

(18) Warehousing infrastructure meets customer needs well

(20) The company provides protective equipment.

(21) The shipment process requires coordination between vehicles.

(22) Make many investments to improve warehousing capacity. b Design questionnaires and surveys.

"Employee satisfaction with the operation process of import and export warehouse warehouse of Da Nang Port Logistics Joint Stock Company (DANALOG)".

I am a student at Duy Tan University Currently, I am working on the research project "Employee satisfaction with the operation process of import and export warehouse warehouse of Da Nang Port Logistics Joint Stock Company (DANALOG)".

The purpose of this questionnaire is to assess the level of satisfaction of employees with the warehouse operation process, import and export warehouse,

Da Nang Port Logistics Joint Stock Company (DANALOG) Therefore, I hope you take some time to fill out the questionnaire below, the information that everyone provides will help me investigate and determine the accuracy of the problem The exchange of opinions is completely voluntary, the selection of interviewers is random Please respond by checking the appropriate answer option or writing your opinion in ( )

Sincere thanks and best regards!

PART II LEVEL ASSESSMENT QUESTIONS.

Please indicate your satisfaction with the following statements, for the employee's satisfaction with the operation process of import and export warehouse of Da Nang Port Logistics Joint Stock Company by circling an appropriate number for each statement (from level 1: very dissatisfied to the point of 5: completely satisfied).

(1) High quality policy due to the application of ISO 9001:2000.

(2) Resolve quickly when problems arise.

(3) Provide full services of the company.

(4) Comply with the appointment schedule and work schedule.

(5) The Company announces when the service is performed.

(6) Warehousing and warehousing services apply many software.

(7) Employees show interest in customers.

(8) Staff always create good conditions for customers in the delivery process.

(9) The company makes many investments to improve the quality of logistics services.

(11) The process of receiving and making caves achieves high results.

(12) Good application of information technology to logistics.

(14) Employees demonstrate professionalism when working with customers.

(16) Employees are always ready to help customers.

(17) Employees listen to customer opinions and serve customers better.

(18) Warehousing infrastructure meets customer needs well.

(20) The company provides protective equipment.

(21) The shipment process requires coordination between vehicles.

(22) Make many investments to improve warehousing capacity.

(1) Employees show interest in customers and inform customers of workflows.

(2) Workflow creates a sense of security and comfort.

(3) Strictly follow the committed workflow and work schedule.

(4) Employees understand the needs and care about customers.

PART III MORE QUESTIONS COMMENTS.

Do you have any comments on the Import and Export Warehouse Operation Process at

Da Nang Port Logistics Joint Stock Company (DANALOG)?

Quantitative research methods are the collection and analysis of information on the basis of data obtained from the market The purpose of quantitative research is to draw conclusions through the use of statistical methods to process data and figures Quantitative results from a sample group will be generalized to a larger sample population The method for collecting quantitative data is often more structured than qualitative data collection which includes various forms of surveys such as online surveys, paper surveys, mobile surveys, mail or email survey Quantitative research is often associated with relying on theories, inferences to quantify, measure research factors, examine correlations between variables in the form of measurements and statistics. a Sampling technique.

The survey subject is an employee of Da Nang Port Logistics Joint Stock Company using warehousing services, specifically CFS warehouse.

I based my research on the formula of Hair, Anderson, Tatham and Black (1998) to produce the questionnaire:

In Where: n: The sample size to be determined. m: Number of questions.

Based on the formula, I determined the sample size to be:

From the above results, the number of survey samples required by the research topic I had to go to the experimental survey was about 110 votes However, to ensure that the number of samples collected may be misqualified, incomplete or incomplete in criteria can be excluded from the test run, I conducted a minimum of 110 votes and a maximum of 150 votes. b Research process.

Theoretical and practical research model Research goals

Draft scale design Proposed model

Data analysis methodology

Descriptive statistics is a technique that helps researchers give a general description of the characteristics of the studied sample and the resulting survey results For example, how many men and how many women the sample had; how many employees belong to the CFS warehouse department, how many employees belong to the container yard department, how many employees belong to the customer service center, how many employees belong to other departments; average score on question A is falling on Likert 1-5.

In quantitative research, measuring large factors will be very difficult and complicated, it is not possible to use only simple scales (using only 1 question through close measurement) but also using more detailed scales (using many observational questions to measure factors) to understand the properties of large factors.

Therefore, when making research questionnaires, we often create the observed variables x1, x2, x3, x4, x5 is a sub variable of factor A so that instead of measuring a whole factor A that is relatively abstract and difficult to give accurate results, we go to measure the small observed variables inside and then infer the properties of the factors.

Cronbach's Alpha scale reliability verification is the tool we need This tool will help check whether the observed variables of the parent factor (factor A) are reliable, which

Verification and elimination of variables

Solutions and recommendations the same factor It indicates which of the observed variables of a factor contributed to the measurement of the factor concept, which did not The Cronbach Alpha result of the good factor shows that the observed variables we listed are very good, demonstrating the characteristics of the parent factor, we have a good scale for this parent factor.

 Measure reliability using Cronbach's Alpha coefficient.

Cronbach (1951) gives a confidence factor for the scale Note, Cronbach's Alpha coefficient only measures the reliability of the scale (including 3 or more observed variables), not the reliability of each observed variable.

Cronbach's Alpha coefficient has a variable value in the paragraph [0,1] In theory, the higher this coefficient, the better (the more reliable the scale) However, this is not entirely accurate Cronbach's Alpha coefficient is too large (about 0.95 or higher) to indicate that there are many variables in the scale that do not differ from each other, this phenomenon is called duplication in the scale.

Standards in Cronbach's Alpha scale reliability testing.

If a measurement variable has a total correlation coefficient of Corrected Item – Total Correlation ≥ 0.4, then that variable is satisfactory.

 From 0.8 to almost equal to 1: the scale measures very well.

 From 0.7 to close to 0.8: the scale measures good use.

We also need to pay attention to the value of Cronbach's Alpha if Item Deleted column, which represents Cronbach's Alpha coefficient if the variable type under consideration Although this is not a common standard for evaluating scale reliability, if Cronbach's Alpha if Item Deleted value is greater than my Cronbach Alpha coefficient then we should consider looking at this observed variable on a case-by-case basis.

Two important values considered in this section are convergent values and distinguishing values:

• Value: Variables observed with the same property converge to the same factor, when represented in a rotation matrix, these variables will be in the same column Convergence together.

• Differentiating value: The observed variables converge on one factor and must be distinguished from the observed variables that converge in another When represented in a rotation matrix, each group of variables will separate into separate columns.

Exploratory factor analysis, or EFA for short, is used to reduce a set k that turns observations into a set F (with F < k) more significant factor In research, we usually collect a fairly large number of variables and many of the observed variables are correlated Instead of going to study 20 small traits of an object, we can study only 4 large traits, in each of these large traits are 5 small characteristics that are correlated with each other This saves more time and money for researchers.

With the Cronbach Alpha scale reliability test, we are evaluating the relationship between variables in the same group, the same factor, rather than considering the relationship between all variables observed in other factors Meanwhile, EFA looks at the relationships between variables in all different groups (factors) in order to detect those observed variables that upload multiple factors or the observed variables that are misassigned from the beginning.

KMO coefficient (Kaiser-Meyer-Olkin) is an indicator used to consider the appropriateness of factor analysis A KMO value of 0.5 or higher (0.5 ≤ KMO < 1) is a sufficient condition for factor analysis to be appropriate If this value is less than 0.5, then factor analysis is likely not appropriate for the study dataset.

Bartlett's test of sphericity is used to see if the observed variables in a factor are correlated It should be noted that the necessary condition for applying factor analysis is that observed variables reflecting different aspects of the same factor must be correlated This point relates to the convergence value in the EFA analysis mentioned above Therefore, if the test shows no statistical significance, factor analysis should not be applied to the variables under consideration The Bartlett test is statistically significant (sig Bartlett's Test < 0.05), demonstrating that observed variables are correlated with each other in the factor.

Eigenvalue is a commonly used criterion for determining the number of factors in EFA analysis With this criterion, only factors with Eigenvalue ≥ 1 will be retained in the analysis model.

Total Variance Extended ≥ 50% indicates that the EFA model is appropriate Considering the variation as 100%, this value shows how much of the factors are extracted and how much of the observed variables are lost.

Factor Loading, also known as factor weighting, this value denotes the correlation relationship between the observed variable and the factor The higher the factor load factor, that is, the greater the correlation between that observed variable and the factor, and vice versa According to Hair & ctg (2009,116), Multivariate Data Analysis, 7th Edition:

• Factor Loading at ± 0.3: The minimum condition for the observed variable to be retained.

• Factor Loading at ± 0.5: The observed variable is statistically significant.

• Factor Loading at ± 0.7: The observed variable is statistically significant very well. However, the standard value of the "Factor Loading" factor should be considered the same sample size For different sample size intervals, the factor weighting to make the observation statistically significant is completely different.

RESEARCH ANALYSIS EMPLOYEE SATISFACTION

Descriptive statistical analysis

4.1.1 Descriptive statistical analysis of demographic responses. a Gender.

Table 4.2 Descriptive Statistical About Gender

Diagram 4.1 Descriptive Statistical About Gender

The statistical results describing the survey sample on employee gender showed that: The number of female survey staff 68 accounted for 4 5.3%, lower than the proportion of male survey staff 77 people accounted for 51.33%, the rest only ,3.3,% belonged to other genders Thereby showing that the staff working in the warehouse department are mainly male Working capacity and quality of work require male employees to have good health, quickly adapt to the working environment. b Age

Diagram 4.2 Descriptive Statistical About Age

Statistical results describing the survey sample on Age: The group of workers from 26 to 35 years old accounted for the highest proportion of 42.00% Next are workers from

36 to 45 years old accounting for 25.33% and from 20 to 25 years old accounting for 24.00% The group of workers over 45 years old, the lowest rate accounted for only 8.67% From this result, it can be seen that employees in the company are mostly under the age of 45, most concentrated in the age group from 26 to 35 years old This is the ideal working age, with a combination of energetic young employees and employees with quite a lot of work experience. c Education

Table 4.4 Descriptive Statistical About Education

Diagram 4.3 Descriptive Statistical About Education

Statistical results describing the survey sample on Education Level: The majority of survey staff had 67 people with university education, accounting for 44.67% Next, 35 employees with College degree accounted for 23.33%, 15 employees with Master degree accounted for 10.00% The group of employees with other education has 33 people accounting for 22.00% The number of employees with university degrees accounts for the golden percentage, thereby showing that employees have the ability, knowledge and professional qualifications to apply to work Be trained and developed by the company to improve their profession and have opportunities for promotion in the future. d Department.

Table 4.5 Descriptive Statistical About Department

Diagram 4.4 Descriptive Statistical About Department

Statistical results describing the survey sample about the Department: The survey staff worked in many different fields, of which 42 CFS warehouse employees accounted for the main proportion of 28.00%; Container yard staff has 20 people, accounting for 13.83%, employees of Warehouse Sales Department have 32 people, accounting for a large proportion of 21.33%; the CS staff group has 22 people, accounting for 14.67%; The group of employees of the Transport Sales Department has 25 employees, accounting for 16.67% The other group of employees and departments with 9 people accounted for the lowest proportion of only 6.% The main resource of Da Nang Port Logistics Joint Stock Company is CFS Warehouse service, all other departments have coordination with each other to help customers have a better overview of the company's forwarding process and many other services of the company. e Position

Table 4.6 Descriptive Statistical About Position

Diagram 4.5 descriptive statistical about position

Statistical results describing the survey sample of Position: The majority of respondents with positions other than 45 accounted for the highest percentage of 30.00% Next is the group of delivery coordinators with 40 people with a relatively high rate accounting for 26.67%, the group of warehouse forwarders (Auditors) with

30 people accounting for 20%, the group of employees in the customer service center with 20 people accounting for 13.33% The group of employees in the motor vehicle division has 15 people, accounting for 24.17% The proportion of employees in the company is mainly in the warehousing department, with many processes and productivity working in each different position, each position will have different working processes but there is a connection to get the job done. f Income.

Table 4.7 Descriptive Statistical About Income

Cumulativ e Percent Valid From 5-7 million

Diagram 4.6 Descriptive Statistical About Position

Statistical results describing the survey sample on Income level: Surveyed employees have quite high incomes, mainly from 7-9 million VND with 68 employees, equivalent to 45.33% The group of employees with incomes from 10-12 million has 31 people, accounting for 20.67% The group of employees has an income of 5-7 million with 26 people corresponding to 17.33% The group of employees with incomes over 12 million accounted for the lowest proportion with 16.67% Each employee has salaries suitable for the position and department in which they work Each salary is commensurate with the level of contribution and must be consistent with the nature of the work, adjusting the bonus policy fairly and satisfactorily.

4.1.2 Statistical analysis describing the results of independent variables. a Descriptive statistics the "Reliability" factor.

Table 4.8 Descriptive statistics the Reliability

The average value of the RI2 variable is approximately equal to 3, so respondents have a neutral opinion with the view of the reliability observation variable "employees solve quickly when problems arise" The average value of RI1, RI3, RI4, RI5 employees agree with reliability, this result shows that the company has a high quality policy due to the application of ISO 9001: 2000, the company provides a full range of logistics services, performs work on schedule, work schedule, The Company notifies the client when the service is performed In general, the company's logistics services are highly reliable, this is one of the key factors to help the company develop further. c Descriptive statistics the factor " Quality of Service"

Table 4.9 Descriptive statistics the Quality of Service

The average value of QS2 and QS4 is approximately equal to 3, so employees have a neutral opinion with the view "Employees show interest in customers." and "The company makes many investments to improve the quality of logistics services" The average value of QS1, QS3 is approximately 4, so employees tend to agree with the views "Warehousing and warehousing services apply a lot of software.", "Employees always create good conditions for customers in the delivery process" Overall, this result shows that the company has a relatively stable quality of services compared to the service market in the region. c Descriptive statistics for the "Service capacity" factor.

Table 4.10 Descriptive statistics the Service capacity

The average value of 4 variables of service capacity is equal to 4, so employees agree with the views "Good professional qualifications of forwarders" and "High results of forwarding and making processes", "Good application of information technology to forwarding", "Fast delivery procedures" Overall, this result shows that the company's service capacity in terms of providing good service creates satisfaction in employees and customers when working. d Descriptive statistics the " Responsiveness" factor

Table 4.11 Descriptive statistics the Responsiveness

The average value of 4 factors of the observed variable The responsiveness is approximately equal to 3, so the employee has a neutral opinion with the views

"Employees show professionalism when working with customers" and "Fast working time, "Employees are always ready to help customers", "Employees listen to customers and serve customers better." Descriptive statistics show that employees are neutral to the company's ability to respond, but all services that the company provides are customer-oriented and meet their needs, so employees must fulfill their duties and responsibilities at work. d Descriptive statistics the " Tangible " factor

Table 4.12 Descriptive statistics the Tangible

Average value of 4 factors TM1,TM2,TM3,TM4 of the Tangible Vehicle variable is approximately equal to 3, so employees have a neutral opinion with the view that

"Warehouse infrastructure meets customer needs well", "Good means and equipment",

"The company provides protective equipment", "The process of making goods needs coordination between vehicles" The average value of TM5 is approximately 4, so employees tend to agree with the view of "Make more investments to improve warehousing capacity" The average result of the Tangible Medium shows that the company's facilities are not satisfactory for employees, causing difficulties in the work process, leading to delays in the work schedule The company needs to invest in warehousing infrastructure to make the process of exploiting goods more convenient.

4.1.3 Statistical analysis describes dependent variable results.

Table 4.13 Descriptive statistics Employee satisfaction

The 3-factor average value of the observed variable Employee satisfaction is approximately equal to 3, so employees have a neutral opinion with the view

"Employees show interest in customers and inform customers of workflows", "Strictly follow the committed workflow and work schedule", "Employees understand the needs and care about customers." Descriptive statistics show that employees are satisfied with their jobs and expect to be promoted and tried in another department.

Cronbach's Alpha analysis of the Independent variable

Table 4.14 Reliability analysis results of the Reliability

"Reliability" scale: Cronbach’s Alpha = 0.720, N of Items = 5

Scale Mean if Item Deleted

Scale Variance if Item Deleted

The test results show that Cronbach's Alpha coefficient with an overall "Reliability" factor of 0.720 > 0.6, this coefficient is satisfactory The observed variables all have a variable correlation coefficient of >0.3, which should be satisfactory Thenumber of each variable satisfying is less than the Cronbach's Alpha coefficient of the population So all observed variables are selected.

Table 4.15 Reliability analysis results of the Quality of Services N=4

Quality of Service" scale: Cronbach’s Alpha = 0.740, N of Items = 4

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Cronbach'sAlpha if ItemDeleted

The test results show that Cronbach's Alpha coefficient with an overall "Quality of Service" factor of 0.759 > 0.6, this coefficient is satisfactory The observed variables QS2, QS3, QS4 all have a variable correlation coefficient of >0.3, except for the variable QS1 (0.3, which should be satisfactory. Thenumber of each variable satisfying is less than the Cronbach's Alpha coefficient of the population So all observed variables are selected.

Table 4.18 Reliability analysis results of the Responsiveness

"Responsiveness" scale: Cronbach’s Alpha = 0.838, N of Items = 4

Scale Mean if Item Deleted

Scale Variance if Item Deleted

The test results showed that Cronbach's Alpha coefficient with an overall

"Responsiveness" factor of 0.838 > 0.6, this coefficient is satisfactory The observed variables all have a variable correlation coefficient of >0.3, which should be satisfactory The number of each variable satisfying is less than the Cronbach's Alpha coefficient of the population So all observed variables are selected.

Table 4.19 Reliability analysis results of the Tangible N=5

"Tangible" scale: Cronbach’s Alpha = 0.730, N of Items = 5

Scale Mean if Item Deleted

Scale Variance if Item Deleted

The test results show that the Cronbach's Alpha coefficient with the "Tangible Means" factor of the overall is 0.730 > 0.6, which is satisfactory The observed variables TM1, TM2,TM3,TM4 all have a variable correlation coefficient of >0.3, except for the variable TM5 ( 0.5, which proves that the data used for factor analysis is completely appropriate Barlett's test results have a significance level sig=0.000 < 0.05 to show that the data using factor analysis are appropriate and that the variables are correlated.

Table 4.22 Total Variance Explained of independent

Total Variance Explained Compone nt Initial Eigenvalues

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Extraction Method: Principal Component Analysis.

In the total table of extracted variance, we see that the percentage of variance extracted

> 50% (specifically 70.219% > 50%) shows that the EFA model is suitable.

Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization a a Rotation converged in 6 iterations.

Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

The results of the EFA analysis for the independent variables of the above factor rotation matrix show that the factor load factor of the observed variables meets the condition when analyzing the factor, which is the Factor Loading factor is > 0.5 and the number of factors generated when analyzing the factor is 6 factors.

However, the Rotated Component Matrix shows that the independent variable represents the rotation matrix index much for the RI4,RI5 factor, I ran SPSS again to increase the practicality of EFA.

 EFA discovery factor analysis for the 2nd independent variable

Table 4.24 KMO coefficient and Bartlett's test of independent factor

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

Table 4.25 Total Variance Explained of independent factor

Extraction Sums of Squared Loadings

Rotation Sums of Squared Loadings

Total % of Cumulativ Total % of Cumulativ Total % of Cumulativ

Extraction Method: Principal Component Analysis.

In the total table of extracted variance, we see that the Percentage of Variance extracted > 50% (specifically 68.599% > 50%) shows that the EFA model is suitable.

Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

The results of EFA analysis for the independent variables of the above factor rotation matrix show that the factor load factor of the observed variables all meet the condition when analyzing the factor, which is the Factor Loading factor is > 0.5 and the number of factors created when analyzing the factor is 5 factors.

After running SPSS 2 times, the team eliminated bad variables to increase EFA's practicality Other metrics also ensure the requirement and no bad variables appear.

4.3.2 EFA discovery factor analysis for dependent variables

Table 4.27 KMO coefficient and Bartlett's test of dependent variables

Kaiser-Meyer-Olkin Measure of Sampling

Table 4.28 Factor analysis explores /individual dependent factor scales

Component Initial Eigenvalues Extraction Sums of Squared

Extraction Method: Principal Component Analysis.

Extraction Method: Principal Component Analysis.

The variables will be renamed as follows:

-For factor X1include the following variables RN4, RN1, RN2, RN3.

- The new variable name is Responsiveness

OLD VARIABLE NEW BIEN NAME

- For factor X2 include the following variables TM2, TM1, TM4, TM3.

- The new variable name is Tangibles.

For factor X3 include the following variables QS3, QS2, QS4, RI2.

- The new variable name is Quality Services.

For factor X4 include the following variables SC4, SC1, SC2, SC3.

- The new variable name is Service capacity.

For factor X5 include the following variables RI3, RI1

- The new variable name is Reliability.

Pearson Correlation Coefficient Analysis

GAUZE RI QS SC RN TM GAUZE Pearson

** Correlation is significant at the 0.01 level (2-tailed).

** Correlation is significant at the 0.05 level (2-tailed).

The symbol ** indicates that this pair of variables has a 99% confidence linear correlation (1% significance = 0.01).

The sig value of the dependent variable SA is less than 0.05 meaning that the independent variable is linearly correlated with the dependent variable, the sig value of the variable SA is greater than 0.05 meaning that the independent variable is NOT correlated with the dependent variable As a result, the sig value of the SA variable is correlated with the dependent variable.

The sig value of 5 independent variables RI, QS, SC, RN, TM represents the correlation between the independent variables with each other If the sig is less than0.05, start paying attention to the Pearson correlation coefficient to see if there is a strong or weak correlation between the independent variables If the sig < 0.05 and thePearson correlation value is greater than 0.7, we will pay attention to the possibility of linear multi-addition.

Linear regression analysis

Table 4.30 Results of multiplicity regression analysis

Std Error of the Estimate

1 0.858 a 0.736 0.726 0.35810 2.103 a Predictors: (Constant), TM, QS, RN, SC, RI. b Dependent Variable: SA

Adjusted R Square = 0.726, 5 independent variables took into account 72.6% of the change of the dependent variable, the remaining 27.4% was the effect of natural error and extra-model variables.

4.5.1 Validation of the suitability of the regression model and equation

Table 4.31 Check the suitability of the multivariable linear regression model

Total 69.855 149 a Dependent Variable: SA b Predictors: (Constant), TM, QS, RN, SC, RI

Value F = 80.151 with Sig of the test F = 0.000 < 0.05, we can conclude that R squared of a population other than 0 => The linear regression model can be deduced and applied to the population

Table 4.32 Statistical parameters in the regression model Coefficients

The variable SC has a test sig value of 0.31 greater than 0.05, so this variable has no significance in the regression model, in other words, it has no effect on the SA- dependent variable The other variables RI, QS, RN, TM have a test sig of 0.00 less than 0.05, so these variables are all statistically significant, all acting on the SA- dependent variable.

The VIF variance magnification coefficient is all less than 10, in this case even 5 variables have a factor less than 2 = > The data does not have linear multi-addition.

So the multivariate linear regression equation of factors affecting DTU students' satisfaction with Shopee Food service

Thus the normalized regression equation would be:

SA =0.31*SC + 0.003*RN + 0.000*RI + 0.00*QS+ 0.000*TM

Diagram 4.7 Frequency of normalized redundancy

From the diagram we can see, a normal distribution curve is superimposed on the histogram This curve has the shape of a bell, which matches the graph form of the normal distribution The mean value Mean = 1.54E-15 is close to 0, the standard deviation of 0.986 is close to 1, so to speak, the residual distribution is approximately standard Therefore, it can be concluded that: The assumption of the normative distribution of the residual is not violated.

Diagram 4.8 P-P plot frequency on residual normal distribution

The percentile points in the distribution of the residual are concentrated in 1 diagonal,thus, the assumption of the normal distribution of the residual is not violated.

Diagram 4.9 Independent inspection between residuals

The allocated normalized excess is concentrated around the zero-toss line, so the linear relation assumption is not violated.

This chapter presents the results of the sample in the form of statistical descriptions,results on the reliability of scales through Cronbach's Alpha reliability assessment, and discovery factor analysis (EFA) Then test the suitability of the research model with the hypotheses that have been proposed The results of regression model analysis show that there are 5 factors affecting employee satisfaction in warehousing activities that affect import and export at Da Nang Port Logistics Joint Stock Company(DANALOG): (1) Responsiveness, (2) Tangibles, (3) Quality Services, (4) Service capacity, (5) Reliability.

CONCLUSIONS AND RECOMMENDATIONS

Conclusion

To constantly develop, keep up with the progress of the domestic and foreign logistics industry DANALOG Company always tries to make development policies, organization, efforts to promote business activities, provide quality products and services, so there have been significant developments in the logistics service business. Through the study on employee satisfaction in warehousing activities affecting import and export at Da Nang Port Logistics Joint Stock Company (DANALOG), I synthesized, presented and solved the problems posed by the research paper to help the company have a better overview of warehouse operations This, may positively change the company's import and export activities in the near future, the current labor shortage will make the warehouse look for ways to increase productivity, use simple, easy-to- train automation tools and change the nature of work to attract new workers Apply the latest technologies to warehouses, grasp the latest advances in science and technology to limit potential risks that may occur When employees are satisfied with their jobs,they are more likely to be motivated to do their best work, which positively impacts import-export operations.

Recommendation Employee satisfaction hypothesis in warehousing operations

After researching, verifying and evaluating the main factors of employee satisfaction about the operation process of import and export warehouses at Da Nang Port Logistics Joint Stock Company such as reliability, service quality, service capacity, responsiveness, through chapter 5, I synthesized, presented and solved the problems posed by the research paper to attract customers to warehouse services at Da Nang Port Logistics Joint Stock Company. a Reliability.

Da Nang Port Logistics Joint Stock Company applies quality adjustment according toISO 9001: 2000 Along with quality assurance, the company needs to resolve quickly when there is a problem Providing full service of the company, when the service is performed the company will notify the customer to provide, delivery order and other relevant documents. b Service quality.

Improve Service Quality to ensure that every customer can receive support and advice easily and quickly Service goes hand in hand with satisfaction, to do so, the company must create good conditions for customers in the delivery process, especially the quality of delivery services Besides, a worker can take care of the job at the same time, the container arrives late at night, the worker has to work overtime, so the productivity is not high, so the company needs to make a lot of investment to improve service quality. c Service Capacity.

The warehouse area in the company still ensures the circulation However, most of the container cargo volume, CFS warehouse area, container yard is still limited, making the storage of goods into the warehouse and storage of container items on the peak occasion of Da Nang Port Joint Stock Company must be sent to the yard of the affiliated company, Da Nang Logistics Joint Stock Company. d Responsiveness.

DANALOG needs to continue to improve the operation process of import and export warehouses, loading time, container lifting time Employees must understand and listen to customer opinions to better serve customers e Tangible.

Facilities are very important, it shows the prestige of the Port Company, employees and customers have relied on the prestige and protective equipment that the company provides to put their trust in it To do so, the company needs to invest in warehouses, equipment and machinery for the delivery process In particular, the company needs to invest in workspace to encourage employee morale, which increases productivity as well as employee efficiency

For businesses, human resources are the inclusion of both physical strength, intellect,skills, management capacity level, job proficiency level Any business considers people to be the most important resource Therefore, in order to create employee satisfaction, the Company needs to pay attention to a number of factors that can affect employee satisfaction in the warehouse, including:

 Compensation and benefits: Based on the performance of employees, the Company has a reward policy for collectives or individuals with achievements or initiatives in production and business activities Adopt policies to reward achievements based on the level of fulfillment of targets, health care and tourism policies Take care of the spiritual life of employees and improve labor productivity However, the company also has bonus policies that are fair to the level of contribution of each individual.

 Work-life balance: Employees need to be able to balance work and personal life Don't let privacy affect your work progress Employees need to know how to organize work and time, many workers work day and night even when they come home Therefore, employees need to quickly balance life and work, they can burn out, causing both physical and mental damage Worse, work efficiency decreases, losing credibility in the company.

 Job security: For jobs such as loading and unloading, forwarding goods by container or outdoor jobs, the company needs to ensure safety in labor, safety in transporting goods, full protective equipment, then employees want to feel secure in their work Employees must also be flexible in troubleshooting possible problems to ensure personal and business safety.

 Training and development: Employees who want opportunities to learn and develop need to solve and overcome current problems and prepare for future change through improving the quality of their workforce Human resources are the backbone of the business, if personnel are durable, the business will be stable The human resource development process aims to equip employees with the necessary competencies to keep pace with the development of the business. When employees receive job training and career development, they will have opportunities for advancement in the future Strengthen the training and promotion of human resources by sending officials and employees to port units to exchange professional knowledge, learn experience and professional skills.

 Management: Employees want to be treated fairly and have a good relationship with their manager Managers should not let emotions overwhelm reason when working or evaluating subordinates' competence, because once employees see adversely affecting the overall work Always listen and acknowledge the feedback of employees to know what problems they are having, what you need to change for the better Managers need to understand the causes of subordinates' mistakes in each specific situation to have the most appropriate handling In addition, a psychological, understanding boss who knows how to put himself in the position of an employee to have appropriate behavior and management will help you lead the team more successfully.

When these factors are in place, employees are more likely to be satisfied with their jobs and this can lead to a number of benefits for the warehouse, including:

 Improved productivity: Employees who want to get things done must set time limits for themselves and set rules for getting things done Prepare a to-do list, a well-organized to-do list that will make it easy to keep track of all your work. When employees are satisfied, they are more likely to be productive and complete work on time.

 Reduced errors: The company builds quality standards according to ISO 9001:

2000 for each workflow, applies many software to avoid errors and increase work efficiency When work goes smoothly, satisfied employees are more likely to be careful and make fewer mistakes.

 Better customer service: Customer service plays a decisive role in the success of the business, good customer care makes them feel satisfied, meets their expectations When employees are satisfied with their jobs, they are more likely to be friendly and helpful to customers Employees listen to customers' opinions and serve customers better Ensuring that customers have a positive experience is critical to customer retention, and employee engagement has a profound effect on customer retention.

 Increased profits: When the warehouse operates more efficiently and productively, providing a full range of services that the warehouse brings such as Customs services, warehousing services, warehousing Making the most of warehouse operations, increasing the reliability of their warehouses can generate more profits.

Research data collection

Primary data is collected through the method of surveying members of the warehousing department during the internship.

Discussion questions often revolve around, CFS warehouse, General Depot, Bonded warehouse, Container Depot, inventory issues, customs services, etc In addition,through interviews, I can gather information about the company's customers, suppliers,and its business The business situation will mainly affect the company's business results The warehousing department accounts for about 70% of revenue and other operations Because data is confidential, it is recommended to analyze revenue results, from which it is possible to shape the warehouse operation situation of Da Nang Port Logistics Joint Stock Company.

Data collection whereby the researcher collects the information necessary to answer the research problem In this topic, data is mainly collected from annual financial statements in the accounting department: Balance sheet, Income statement, Statement of cash flows from 2020 to 2022 In addition, the thesis contains references to secondary data that have been published on the Internet, books, newspapers, journals for more information during the analysis.

5.3.2 Business results of the Company.

Evaluating the business results of the enterprise will help managers have a comprehensive view of whether the company's financial position is good or not From there, research and come up with plans to improve Warehousing results greatly affect the company's business Below are the business results of Da Nang Port Logistics Joint Stock Company over three years 2019, 2020, 2021.

Table 5.33 Business situation of DANALOG 2020 -2022

Year Net sales Profit after tax Cost of sales

(Source: Administration and Human Resources Department of DANALOG)

Net sales in 2021 were 217,879,473,134, up 87 102,701,670 compared to 20 20 In

2022, it is VND 189,851,084,318, down VND 28,028,388,820 compared to 2021 It is easy to see that the company's net revenue gradually increased over the years from

2020 to 2022, showing that DANALOG's production and business activities still maintained a stable growth

In particular, in 2022 decreased by 14.76% compared to 2021, in 2021 the company's net revenue increased significantly by 66% compared to 2020 Although the period of

2020 - 2021 is an extremely difficult time for all businesses due to the impact of the covid epidemic, DANALOG company still has stable business results and significant growth.

In 2022, production activities faced many difficulties The markets for consumingVietnamese goods (the US and the European Union) are continuously shrinking due to the impact of inflation, the crisis confrontation in the Russia-Ukraine war causing import and export goods to decrease sharply, which has negatively impacted the operation of the Port This result shows the efforts of all employees as well as the company in promoting business activities, providing products and services. b Cost analysis.

Table 5.35 Cost of goods sold

(Source: Administration and Human Resources Department of DANALOG)

Diagram 5.11 Cost of goods sold

Cost of goods sold tends with net sales increasing gradually over the years from 2020-

2022 In 2022, the cost of goods sold will decrease by VND 22,735,373,510 compared to 2021, in 2021 it will increase by VND 84,379,618,716 compared to 2020 This is an inevitable consequence of the increase in the number of goods and services consumed The sharp increase in cost of goods sold over the years shows that the direct costs arising from the production activities of enterprises increase This is understandable for the period of 2020-2021 due to the impact of the Covid 19 epidemic, in 2022 the Russia-Ukraine war, leading to changes in financial markets, production and supply disruption due to social distancing,

The company's financing costs increase gradually over the years, but interest expense is the opposite Interest expense is relatively small, plus there is a slight decrease, so it does not seriously affect the financial position of the company. c Profit analysis.

(Source: Administration and Human Resources Department of DANALOG)

Profit is always an important goal of a company Looking at the data over the years, the company's profit gradually decreased from 2020-2022, specifically, the company's profit after tax in 2021 was VND 9,294,659,568, down VND 225,111,893, equivalent to 2.36% The company's profit after tax in 2022 is VND 5,576,673,798, down VND3,717,985,770 equivalent to 66.67% Although the company's revenue experienced significant growth from 2021-2022, its profit after tax declined over the years This result shows that the company's cost management is not really effective in the unstable economic situation due to the impact of the covid epidemic and the political situation when Russia and Ukraine have a conflict affecting the global economy.

5.4 Some solutions to complete the operation process of import and export warehouses at DA NANG PORT LOGISTICS JOINT STOCK COMPANY

The application of information technology in the management and exploitation of goods in Logistics companies is very important The advantage is to limit human errors, save time, costs, simplify procedures, improve operational productivity In addition, information technology and electronic data are also fundamental factors to help the Company move towards the application of e-commerce With the management software applied by DA NANG PORT LOGISTICS JOINT STOCK COMPANY (DANALOG), it has partly brought efficiency in management and as well as freight forwarding However, through research, the company's information technology is not really good, there are some limitations: Building software to manage data in warehouse forwarding systems and container forwarding systems, facilitating the accurate location of shipments in CFS warehouses as quickly as possible Information technology Tin is one of the most important drivers of development Therefore, if DA NANG PORT LOGISTICS JOINT STOCK COMPANY applies new technologies in the freight forwarding process, it will help the company affirm its position in the current competitive environment.

For DA NANG PORT LOGISTICS JOINT STOCK COMPANY, PEOPLE ARE CONSIDERED THE MOST IMPORTANT RESOURCE Because of the nature of the work, it requires professional qualifications as well as service style of employees to be professional For enterprises, human resources are the inclusion of physical, intellectual, skillful, managerial capacity, proficiency in work, moral qualities and consciousness Proposing solutions to promote the dynamism and creativity of each person is both a basic and long-term solution Therefore, in order to create satisfaction for employees and customers, the Company needs to pay some extra attention to create a good working environment for its employees.

For jobs such as loading and forwarding goods by container or outdoor jobs, theCompany needs to strengthen a team of young, highly qualified, healthy - flexible staff in troubleshooting possible problems, meeting customer needs Strengthen the training and promotion of human resources by sending officials and employees to port units to exchange professional knowledge, learn experiences and improve professional skills. Strengthen propaganda and training of officials and employees in customer affairs, especially for employees in the department who regularly have direct contact with shippers, ship owners, agents Organize discussions to share problems encountered and how to solve some difficulties when dealing with customers In addition, it is necessary to create more opportunities and motivation for the institute's staff to achieve labor achievements at the unit with conditions for learning, professional exchange and job advancement.

Improve professional skills and knowledge for employees: Our country is a developing country, so the import and export processes compared to other countries are still limited, the current trend of opening up and globalization is an opportunity for the port to access, learn experience and techniques from advanced countries The company needs to have a training policy, send employees to study foreign courses, create conditions to help employees improve their skills and skills in the field of freight forwarding and container items.

There are regular meetings with staff specializing in working at the port and interacting with customers, listening to comments to improve the service quality of the company.

Currently, Da Nang Port Logistics Joint Stock Company has not exploited its full capacity, leading to low efficiency and slow application of technology, reducing exploitation efficiency Therefore, the company needs to overcome the following disadvantages:

Shorten waiting time: time for delivery procedures, waiting time for delivery and delivery planning Therefore, it is necessary to have coordination between customers and companies such as providing complete shipment information, procedures for goods need to be simple helps save time for stakeholders.

Shorten container loading and unloading time, to do so, it requires operators with good skills to build scientific technology activities for each type of goods Berth and yard operation plans are established and deployed to relevant departments before the ship arrives.

Simplify documents such as being able to declare to the company 1 number of documents via the internet, in addition, the documents need to be carefully checked and collated to reduce errors in content as well as regulatory terms to help save costs and time Offering solutions in container freight forwarding helps save costs for customers.

Some measures to improve the quality of warehousing services at DA

With the current warehouse area, it is possible to meet enough for the storage process for retail goods transported by Container However, in order for the warehouse to operate effectively, the container exploitation and management department, CFS warehouse staff must arrange a reasonable warehouse arrangement.

Close coordination between departments in the working process is essential, which means that shippers wishing to perform services at the Company will save a lot of time and solve arising problems quickly, accurately and professionally.

If the operation at the warehouse takes place quickly and smoothly, it will facilitate other business activities of the Company to take place as planned Therefore, the company needs to overcome the following disadvantages:

Organize the division of goods in the warehouse by each shipment by shipper; destination; classification by each invoice; commodity code; according to each position of import and export goods.

Currently, warehouse coordination activities are directly directed by warehouse managers, so they cannot be observed and managed comprehensively, so a more modern and professional management system is needed Like a software that enters data directly into a computer instead of statistics in Excel as today.

With large operating capacity, goods are delivered at the warehouse continuously, and at the same time on one container there can be many different owners, so the delivery at the warehouse needs to be really accurate and reliable It is necessary to have meticulous observation, warehouse staff must be very careful, so mistakes are inevitable To solve this problem, the company needs to invest in installing camera systems in important areas so that warehouse managers can comprehensively observe the activities taking place at the warehouse, and at the same time easily coordinate warehouse operation.

5.5.2 Invest in more equipment for the mining process.

Currently, the packing and loading and unloading of goods at the warehouse are done by rudimentary machinery, the packaging is done manually, the delivery of goods to warehouse has not been optimized, so the application of new technology in warehouse exploitation to increase accuracy in the working process as well as increasing productivity and work efficiency is essential Thereby, the company needs to overcome the following points:

Forklift: Long-term use greatly affects the handling of packages in the warehouse It is necessary to invest in newer, more modern, larger-capacity electric forklifts to meet customer needs, and at the same time use electric vehicles contribute to environmental protection.

Invest in more cooling equipment, explosion prevention tools for workers and goods in warehouses Invest in shelves for department stores and fabrics, which will be arranged overhead to save space and take advantage of the area below for bulky equipment and goods The shelf design will help find the location of goods more quickly and conveniently At the same time, creating a cool environment to help preserve goods better, shippers will feel more secure when storing goods at the warehouse.

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Phạm Lộc Blog https://www.phamlocblog.com/2017/03/kiem-dinh-do-tin-cay- kho, bãi, địa điểm Melody Logistics https://melodylogistics.com/hoan-thien-quy- dinh-giam-sat-hang-hoa-dua-vao-dua-ra-cang-kho-bai-dia-diem-691.html

(11) Factors Influencing Job Satisfaction of Agri Warehouse Employees - ProQuest.

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%209%20factors,nature%20of%20work%20and%20communication.

(12) Anh, N T (2023) Khám Phá Tổng Quan Phân Tích Nhân Tố Khám Phá EFA!!

Luanvan1080 https://luanvan1080.com/nhan-kham-pha-efa.html#:~:text=1.1.-,Kh

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(13) Hồi quy tuyến tính là gì? - Giải thích về mô hình Hồi quy tuyến tính - AWS

(n.d.) Amazon Web Services, Inc https://aws.amazon.com/vi/what-is/linear- regression/

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