A systematic investigation of key factors to develop warehouse infrastructure at noi bai express and trading joint stock company – netco post in da nang

Rationale

Global logistics is the movement of materials, information, and money between countries It links suppliers with customers around the world The movements of such global logistics have increased significantly over the years This is due to the globalization of the knowledge economy, the expansion of trade blocs, and online shopping (Ha Minh Hieu, 2022) Therefore, logistics activities play an important that role in today vibrant and developed economy Thanks to logistics activities, the procurement demand of countries all around the world is growing strongly, thereby promoting the economic growth of countries around the world Warehouse is a part of logistics system and supply chain, where raw materials are stored, semi-finished products, finished products, etc Throughout the entire process from the beginning to the end of the supply chain, at the same time provide information about the status, storage conditions & the location where the goods are stored or in other words the warehouse is the place where the goods, raw materials are stored, gathers on its journey in the supply chain (Bill Chua & Teo Kee Boon, 2014) Thanks to the inventory process, when the goods are brought to the warehouse, there will be no shortage and at the same time ensure product quality To meet the needs of the customer, businesses in Vietnam have been and are developing strategies to develop inventory processes, for example, means of transport, warehouse, storage, etc.

The market overview report shows that the warehouse system in Vietnam is unevenly distributed This is also extremely understandable when the South is considered an economic locomotive with many system seaports, waterways, and highways In the Northern region, warehouses are concentrated mainly around Hanoi, coastal cities such as Hai Phong, Quang Ninh, etc., and neighboring satellite provinces The number of warehouses in the North tends to increase rapidly due to more interest from domestic and international investors Despite market fluctuations, warehouse rental costs maintain a stable growth rate of 1.5 - 4% per year (Etruck,

2022) The above operations of the warehouse system in Vietnam are still limited in terms of location, labor costs, taxes, etc Therefore, operation of the above Vietnamese warehouse system should invest in infrastructure, materials to attract businesses higher and reduce corporate tax on renting warehouses in Vietnam.

Netco Post Company has been established for 20 years is an experienced company operating in the postal and delivery industry NETCO is proud to be a reputable brand in the field of express delivery of documents, domestic and international goods with the motto of serving "For customers to serve, For the reputation of diligence" With object always meet the increasing service demand of customers, now our company has been perfecting, expanding the service scale and diversifying service types: domestic and international express delivery International, same-day delivery, express delivery, cash on delivery (COD) and others Ensuring targets, stabilizing customer service quality, NETCO has been applying the ISO 9001:

2015 Quality Management System and application of postal positioning technology

“Billing System” will help customers with the best quality in looking up recipient information on the parcel Netco Post Company has been granted the License to provide domestic mail delivery services No.: 353GP-BTTTT issued by the Ministry of Information and Communications on November 1, 2007, Postal license to transport and deliver mail and goods overseas No 980/GP – BTTTT issued by the Ministry of Information and Communications on June 30, 2011 December 2019 NETCO Post shook hands with "Big Man" GDex (GD Express Carrier Bhd) one of the most influential shipping companies in Southeast Asia Currently, with a branch network covering 63/63 provinces across the country with 09 major mining centers in Hanoi,

Ho Chi Minh, Da Nang, Vinh Phuc, Hai Phong, Nghe An, Dong Nai, Can Tho and Binh Duong (Netco Post Company, 2023)

Netco Post Company has been operating for 20 years in the field of express delivery of documents, domestic and international goods However, the company's inventory storage activities are facing problems with poor infrastructure and facilities such as low and narrow locations, small areas not enough to accommodate trucks and goods goods, 500kg tractors, pallets, old tables and chairs, lacking and not enough to meet demand Trucks transporting goods are not guaranteed, control of goods is not clearly arranged, and inventory control is not periodic These problems affect productivity, slow downer transportation, and cost time and money for warehouse management when goods have not yet shipped.

With the above problems the researcher has decided to conduct research on the factors affecting NETCO Post Company in Danang in order to develop their warehouse infrastructures which will help them in their decisions to solve the issues,they are facing In this regard, the use of infrastructure and materials is still limited without much investment in infrastructure and materials to help employees operate and control goods better The importance of studying the problems facing NETCO PostCompany in Danang, the researcher decided to conduct a study to identify factors that improve facilities and provide solutions, show the solution helps the company save a lot of time, reduce costs, and quickly serve customers, can compete with other companies.

Objectives of the study

Warehouses are indispensable places in every business around the world,warehouses are often located near the center or city center for convenient travel, with the use of warehouses helping businesses save a lot of money It helps the company to save the lowest cost and time to operate goods Evaluating the effectiveness of warehouse use at Netco Post in 2022 is still lacking in facilities and infrastructure.This study aims to determine that affects Netco Post company in their warehousing operations for more efficient operation, faster goods movement, and time-saving.

Statement of the Problem

Specifically, this study aims to find answers to the following questions:

1 What are the warehouse facilities currently used at Netco Post Company - Da Nang branch?

2 What are the problems encountered by Netco Post Company their current warehouse facilities?

3 What are the factors to be considered in developing warehouse infrastructure at Netco Post - Da Nang branch?

Research scope and limitations

This study focuses on the facilities at the warehouse of Netco Post Company being used, the problem factors Netco Post Company is having problems with facilities and infrastructure Find solutions to improve facilities at the warehouse of Netco Post Company Research within Netco Post Company in Da Nang city, focusing on operation and control departments because they want to help the company ship goods to customers in the fastest time This study period is in the year 2020-2023.

Research Methodology

The subject uses the following methods:

Methods of collecting secondary and primary data: information on the labor structure, the company's business performance, etc.

Using traditional research methods: analysis, comparison, observation, synthesis,collection of documents through books, websites, etc.

Research structure

Chapter 1: Theoretical basis of facilities at the warehouse.

Chapter 2: Company overview, situation, existing problems and solutions to improve the facilities of Noi Bai Courier and Trading Joint Stock Company - Netco Post.

Chapter 4: Presentation, analysis, and interpretation of data.

Warehouse overview

The warehouse is a place to store goods, store raw materials, finished products, etc in the process of moving from the beginning to the end of the supply chain At the same time, providing information about the location of goods, storage, and preservation of goods, and ensuring the quality and quantity of goods.

The function of storing and preserving goods is usually built in a place with a large and airy land, near the city center, near the place of raw materials, the place of production, and the industrial park Features of the warehouse are built according to closed steel architecture to protect goods from being wet and damaged.

Depending on the needs of customers, legal and government regulations, fire protection regulations, etc., there are many different types of warehouses depending on the level of storage capacity, management model as well as the characteristics of goods to choose from Choose the most suitable form of storage.

1.1.3 The role of the warehouse

Warehouses play an important role in preserving goods, storing raw materials, preserving inventory, and preparing goods for businesses Some of the warehouse roles are as follows:

Helps ensure continuity: the consumer demand of the market often changes continuously according to the season, maintaining the goods to be operated continuously to ensure quality and save costs Catching timely when storing goods and responding to market changes, minimizing risks.

Optimizing production, transportation, and distribution costs: helping to identify shipments with economies of scale during the production and distribution of goods. Contributing to saving costs of transportation, management, and storage, bringing efficient business operations and warehouse infrastructure.

Support the process of providing customer service requirements in terms of quantity, quality, and delivery at the right time and place.

Ensure goods are in the right quantity and quality during storage, make the most of the area, and are not affected by factors from the external environment: moisture, insects, termites, etc.

Support the implementation of the process of "Reverse Logistics" through the collection of damaged products, reuse of packaging, disposal of excess products, etc.

There are many different types of warehouses, depending on the businesses using the appropriate warehouse to meet their needs The specific types of warehouses are as follows[ CITATION Jar21 \l 1033 ].

A public warehouse is a centralized warehouse for all different goods: frozen warehouses, general warehouses, personal warehouses, customs warehouses, etc., suitable for companies to use for short-term storage Public warehouses can easily change location, size, and number of warehouses Because of meeting the needs of all different products, and providing many different services, the scale is very large.

A market-oriented warehouse is usually a warehouse that meets customer requirements, focusing on consolidating shipments and satisfying customer needs.

The resource-oriented warehouse is the input element collected from raw materials and supplies to the place of production, continuing the production process and storing the warehouse.

A private warehouse is a warehouse built and owned by individuals or businesses that have the right to own goods and keep separate items: fruits or vegetables, medical equipment, documents, and records

A special warehouse is a warehouse built with its own design and equipment, preserving different goods suitable for items such as cold storage, and live animal

Conventional warehouses have the characteristics of design, construction, and equipment under normal conditions, which can preserve and store goods for a long time without being affected in terms of quality and quantity.

A closed warehouse is a warehouse that is kept in a closed storage environment, avoiding external agents.

A semi-enclosed warehouse is a warehouse that is covered in the upper part to avoid rain and the sun of goods, without walls to separate it from the environment outside the warehouse.

Open-air warehouses are concentrated storage yards, usually stocking goods that are little or not affected by changes in weather.

A general warehouse is a warehouse that concentrates many different types of goods with a high degree of centralization and specialization, often preserving goods in warehouses and warehouses.

A mixed warehouse is a warehouse that collects many different types of goods with a low degree of centralization and specialization, usually storing goods in a warehouse or warehouse.

A professional warehouse is to concentrate on a certain type of goods or group of goods.

A bonded warehouse is a warehouse that can be owned by the state or by private companies (Article 22 of Decree 154/2005/ND-CP), regulated by legal documents, and has the role of a temporary storage place store, preserve, or perform some service on goods from abroad, or store domestic goods for export According to the law of Vietnam, in Clause 10, Article 4 of the Customs Law 2014, this type of warehouse is defined as follows: “A bonded warehouse is an area where goods have been cleared from customs procedures and stored in a warehouse or storage yard sent for export; or goods brought in from abroad to be sent to wait for export abroad or import into Vietnam.”

The CFS warehouse is a collection point for retail goods that collects, divides, and separates goods from many customers transporting the same container Providing services of packing, arranging, storing goods, shipment splitting services,consolidating goods with other export shipments to export to a third country, etc.

Tax-suspension warehouse is according to Clause 9, Article 4 of the Customs

Law 2014, the tax-suspension warehouse is defined as follows: “a warehouse used to store imported raw materials and supplies that have been cleared but have not yet paid taxes for the production of goods export goods of the owner of the tax-suspension warehouse" It is understood as the warehouse of large companies with a large number of goods to serve production and export activities Used to store imported goods, supplies, raw materials, etc., which have been cleared but have not yet imported tax. Cross Docking warehouse is a goods distribution system, received directly at the warehouse or distribution center, bypassing the functions of collection and storage of goods, helping businesses save storage and management costs management, transportation costs, and invisible wear and tear costs to improve time and price competitiveness.

A warehouse is a business activity in the economic field of logistics and supply chain management, which has an impact on the economic development of a country.

Is the storage of goods, export-import of goods, raw materials, supplies, etc All over the world to the warehouse The personal consumption demand fund from people's income is used for the consumption of goods, the distribution of goods from one country to another, for the purpose of exchanging goods to facilitate income GDP for the country and for the country as a whole.

Warehouses contribute to economic growth and domestic and foreign investment capital The warehouses have many big customers from many different industries: the post and telecommunications industry, the logistics and supply chain industry, the banking industry, the shipping industry, and the product manufacturing industry (drugs, food, electrical equipment, etc.) Therefore, encouraging investment in facilities and warehouse infrastructure helps to attract foreign investors.

Warehouse facilities

Warehouse facilities are the company's existing facilities, equipment, and technology for the production and storage of goods Warehouse infrastructure includes geographical location, space, supporting equipment (forklift, truck, pallet, rack), technology, electricity, ventilation, electronic equipment (air conditioning), internet, and television, etc Used for convenient travel, exchange of goods, and economic development.

1.2.2 The role of warehouse facilities

Improve the quality of operations (transportation, loading, and unloading, packaging, preservation, classification, etc.)

Reduce damage, loss of goods

Help employees use equipment to operate and control goods easily and conveniently.

Stacked on shelves with compact rows, there is a shelf on the floor with larger goods.

High standards of fire protection.

Requirements on the foundation: high, avoid settlement and cracking in the long run.

According to the Decree amending and supplementing regulations on the construction of bonded warehouses, conditions for recognition of bonded warehouses, including:

The bonded warehouse is separated from the surrounding area by a fence, meeting the inspection and supervision requirements of the customs authority, except for the warehouse located in the border gate or port area that has a fence separating it from the surrounding area around area.

In terms of area: a specialized bonded warehouse has a minimum warehouse area of 1,000 m2 or a minimum storage volume of 1,000 m3 The bonded yard must have a minimum area of 10,000 m2, with no warehouse required.

Warehouse facilities are factors that directly affect the process of operating,storing, and preserving goods according to the goals of the logistics industry Without facilities, it is impossible to serve the operation, storage, and preservation of goods.Building a warehouse environment requires appropriate area, supporting equipment,layout, and arrangement in a scientific manner However, to effectively use the warehouse facilities, it is necessary to exploit and use the staff, according to the direction of management.

Brief introduction about Noi Bai Courier and Trading Joint Stock Company –

2.1.1 History of Formation and Development

Name: Noi Bai Courier and Trading Joint Stock Company – Netco Post – Da Nang branch

Office address: No 449 Dien Bien Phu Street, Chinh Gian Ward, Thanh Khue District, Da Nang City, Vietnam.

Warehouse address: No 29 Hoang Van Thai, Hoa Khanh Nam Ward, Lien Chieu District, Da Nang City, Vietnam.

Head office: No 27 – H2, Yen Hoa Urban Area, Trung Hoa, Cau Giay, Hanoi, Vietnam.

Business registration certificate number: 0101344790 issued by Hanoi

Department of Planning and Investment.

Figure 2.1 Netco Post Company Logo

Goods receiving and delivery services.

Other supporting service activities are related to transport (such as the Collection and distribution of transport documents and bills of lading, Activities of customs clearance agents, and Activities of freight agents).

Import and export of trading company products.

Postal and telecommunications service providers.

2.1.3 The process of formation and development

Netco Post Company has been established for 20 years (2003) and is an experienced company operating in the postal and delivery industry NETCO is proud to be a reputable brand in the field of document delivery, domestic and international goods Currently, with a branch network covering 63/63 provinces and cities across the country with 09 major mining centers in Hanoi, Ho Chi Minh, Da Nang, Vinh Phuc, Hai Phong, Nghe An, Dong Nai, Can Tho, and Binh Duong In addition, there are 45 branches nationwide & Post Office, 5 large warehouses with a capacity of up to 50000m2, more than 1200 employees, more than 150 trucks of all kinds, more than

1000 delivery motorbikes of all kinds, etc.

With the goal of always meeting the increasing service needs of customers, now our company has been perfecting and expanding the service scale and diversifying services: express delivery Domestic and international, same-day delivery, express delivery, cash on delivery (COD), etc Ensuring targets, and stabilizing customer service quality, NETCO has been applying ISO 9001 Quality Management System:

2015, and the application of Postal Locator Technology "Billing System" will help customers with the best quality in looking up recipient information on the parcel.

2003 Noi Bai Courier and Trading Joint Stock Company

2007 Being one of the first enterprises licensed to operate postal services in Vietnam.

2009 NETCO's network covers all 63 provinces and cities nationwide – Won the Vietnam Elite Award.

2010 Achieved the title of Typical Vietnamese Enterprise.

2011 NETCO is licensed to provide international postal services.

2013 Prestigious products and services voted by consumers.

2016 ISO 9001:2015 has been applied to replace ISO

2019 NETCO Post shakes hands with "Big Man" GDex (GD

Express Carrier Bhd) one of the most influential shipping companies in Southeast Asia.

Table 2.1 Table of formation and development process of Netco Post

2.1.4 Customers and partners of the company

UPS Company (United Parcel Service of America, Inc.)

Table 2.2 Table of international partners of Netco Post Company.

VietJet Aviation Joint Stock Company

Table 2.3 Table of domestic partners of Netco Post Company.

Netco is proud to be a member:

Vietnam Logistics Business Association (VLA)

Table 2.4 Membership table of Netco Post Company.

Table 2.5 Table of typical customers of Netco Post Company.

"NETCO is committed to always being creative to bring 5-star quality transportation services to customers"

Become a leading company in shipping in Vietnam by 2030

Expanding network in most ASEAN countries

Leading the market in service quality and customer experience based on dedicated service and digital transformation

Contribute to the prosperous development of the community.

2.1.6 Services provided by the company

Netco Post activities have the following main activities

Table 2.6 Table Chart of organizational structure of Netco Post Company. 2.1.8 Functions and duties of each department

Decide the company's annual business strategy and plan.

Propose the type of shares and the total number of shares to be offered for sale in each class

Decide the selling price of the company's shares and bonds

Decide to repurchase shares according to regulations

Decide on solutions for market development, marketing, and technology

Elect, dismiss, remove the Chairman of the Board of Directors, sign contracts, terminate contracts with the Director or General Director

Supervising and directing the Director or General Director and other managers in running the company's day-to-day business

Decide the organizational structure, and internal management regulations of the company, and establish branches and representative offices.

The Supervisory Board is responsible for examining and reporting to the agency representing the company owner on the legitimacy of the company's operating activities, in the recording of accounting books and financial statements, and in amending and improving the management of the company organizational structure improvement.

Organize the company's business strategy and investment plan.

Appointment, dismissal, and dismissal of managerial positions in the enterprise. Submit the annual financial settlement report to the Members' Council.

Recommend a plan to use profit compared to capital or deal with loss in business Labor recruitment

Manage financial situation, and transactions, negotiate directly with customers, and sign contracts

Assign and arrange personnel In addition, training, evaluating, and rewarding employees, participating in interviews, and training new employees.

Supporting departments, coordinating budgets, planning

Communicate with the Director, and discuss options to make appropriate policy decisions

Collect and process information and data periodically

Check and supervise financial revenues and expenditures, collection, payment and debt payment obligations.

Monitor and pay advances to employees who complete work.

Research, search, find out information, new projects, establish relationships with customers.

Develop and implement sales plan

Create a good relationship with following customers

Report on revenue situation, statistics, archival records

Budget planning related to labor costs (salaries, health insurance, social insurance, uniforms)

Develop working rules and regulations in recruitment, training, appointment, dismissal, dismissal, reward, discipline, and evaluation for employees.

Construction, repair, maintenance and warranty office building periodically.

Deliver the goods to the customer, confirm the signature, and send it to the company's electronic software system.

Manage the entire process of storage and transportation of goods.

Dealing with web errors, ensuring the safety of customers' confidential information.

Bringing new strategies, and improving technology software.

Customer support when there is a problem

Listen to customer's comments and suggestions

Handling defective, and damaged orders, and money problems will be handled according to the law.

Support connecting with e-commerce: lazada, shopee, amazon, sendo, etc To process shipping orders.

2.1.9 Business results in the last 3 years in 2020-2022

Noi Bai Courier and Trading Joint Stock Company - Netco Post - Da Nang branch has been operating for more than 20 years in the field of express delivery, with many outstanding achievements, achieving a certain position in the world logistics market nationwide in general and Da Nang in particular The company has found the best solution, the fastest operation, and control of goods for the company To achieve the above goals, the employees have worked hard and achieved positive results, which are specifically shown in the company's business results report for the period of 2020-

Total cost 145.677.610.590 167.510.148.921 171.104.762.981 21.832.538.331 15.0 % 3.594.614.060 2.1 % Profit after tax 10.197.621.859 13.319.141.963 14.440.189.136 3.121.520.104 30.6 % 1.121.047.173 8.4 %

Table 2.7 Table of business results of Noi Bai Courier and Trading Joint Stock Company - Netco Post - Da Nang branch (2020-2022).

Net Revenue Total cost Profit after tax

Table 2.8 Table of business results of the company in the period of

In general, showing the results of 3 activities in 2020-2022, the company has had certain successful operations, based on Figures 2.8 and 2.9, it shows as follows:

The company's revenue increases year by year In 2021, the company has increased by 26.4% compared to 2020, equivalent to more than 41 billion VND In

2022, the company increased by 12.8% compared to 2021, equivalent to more than 25 billion VND.

The company's revenue increases year by year In 2021, the company has increased by 15% compared to 2020, equivalent to more than 21 billion dongs In

2022, the company increased by 2.1% compared to 2021, equivalent to more than 3 billion VND.

The company's revenue increases year by year In 2021, the company has increased by 30.6% compared to 2020, equivalent to more than 3 billion VND In

2022, the company increased by 8.4% compared to 2021, equivalent to more than 1 billion VND.

After analyzing the data and observing the chart of the company's business results for the past 3 years (2020-2022), we see that after the Covid-19 epidemic, business activities began to grow more, goods demand is increasing, so the development of the Logistics industry is expanded Therefore, the company's strategy is effective, and service quality is guaranteed What has been achieved in 2022 will be the premise for the company to achieve success in 2023.

2.1.10 Human resources of the company

The number of companies is divided according to the following indicators:

2.1.10.1 Structure of human resources by sex

Table 2.9 Table of human resource structure by sex

Based on Table 2.9, shows that male laborers are 43 people, accounting for about86%, and female employees are 7 people, accounting for 14%.

Thus, the proportion of male employees in the company is higher than that of female employees However, the ratio is quite different because the working position of the driver, loading and unloading is mainly male.

2.1.10.2 Human resource structure by age

Table 2.10 Table of human resource structure by age

Based on Table 2.10, shows that the working age group from 18-30 years old is

37 people, accounting for about 74%, from 30-40 years old is 11 people, accounting for 22%, from 40-50 years old is 2 people, accounting for about 4%.

Thus, the proportion of people aged 18-30 accounts for a large proportion because they are young, capable, and have better working health than those between the ages of 30-40 and 40-50.

2.1.10.3 Structure of human resources by qualification

Table 2.11 Table of human resource structure by qualification

Based on Table 2.11, shows that 26 people have less than a university degree, accounting for 52%, which is much higher than that of 24 people, accounting for 48% and 4%.

However, the difference is not much in terms of university degrees, in the future companies with university degrees will increase, making the job easier to match the needs of the company.

Analysis of the company's SWOT model

1 There is technology to locate parcels “Billing System”

Group (GD Express Carrier Bhd), one of the most influential shipping companies in Southeast

3 Reasonable price competitiveness with other related companies

4 High-quality, experienced management leadership

5 The company's services are diverse to serve many different objects, the staff is enthusiastic, with good attitudes.

1 The distribution market is not large enough.

2 Technology has not yet ensured safety and has not been positioned most accurately.

3 The process of goods control is not clear.

4 Not often innovating in technology.

6 Facilities are limited in size.

1 Become a leading company in shipping in Vietnam in 2023.

3 Create links with partners from manufacturing companies in household goods, electronic equipment, and food.

1 Compete with competitors on price.

2 The company's technology is not strong enough to compete with other competitors.

3 Customer expectations are high in terms of price, and shipping time.

Table 2.12 The SWOT analysis table of Netco Post company

Warehouse facilities currently in use at Netco Post Company - Da Nang Branch 32

CFS warehouse: called CFS (Container Freight Station) warehouse This is a retail collection location, which is a warehouse and yard area used to carry out the activities of collecting, dividing, and separating goods of many cargo owners transporting the same container Because it is an odd cargo, each shipper has a small amount, which is not enough to pack into a container, so it must be brought into the CFS warehouse to exploit the goods And pack different items from different shippers into containers (Dr Ha Minh Hieu, 2022, page 107)

Currently, Netco Post warehouse uses CFS warehouses collected from different distributors: Sunhouse warehouse, Samsung warehouse, Danapha pharmaceutical warehouse, Thegioididong warehouse, etc Standard conditions, open space cool, systematically built to facilitate the delivery of goods The warehouse system has a closed roof, has a steel frame structure, the roof is made of galvanized sheet, so it is poured with bearing-bearing concrete.

Laser barcode scanning technology: With the great development of the laser lighting industry, the first generation of barcode scanners replaced the color light bulb with this technology Thanks to the change in code scanning technology, the scanning speed is shortened, less than 1s for a single scan and barcodes can be scanned on curved surfaces or transparent printed paper (Haphan, 2020).

Pallets are a support structure for the efficient storage and transportation of goods There is a gap for the forklift blade to enter, and it is the Basic vehicle of the unit loading system, which is the basis of logistics standardization (Cello, 2022) The company is currently using wooden and plastic pallets.

The hand pallet truck is a rudimentary hand-drawn lift, designed to lift and transport pallets with small loads The hand pallet truck is one of the important equipment in the category of material handling equipment & warehouse equipment, it helps to lift & stack goods in different industries (Goldbell, 2019) The company is using hand pallet trucks.

A truck is a motor vehicle used to transport any type of goods that are allowed to be transported on the vehicle Trucks come in many sizes, from small car-like pickup trucks to large-area trucks (not on conventional roads) or semi-trailers hook running on the highway The company uses 1500kg, 5000kg trucks, etc.

Problems faced by Netco Postal Company Current warehouse facilities

When the vehicle enters the gate, the width of the pavement is about 4000 mm long, which is enough for a 40-foot container truck (Width 2,440 mm, Height 2,590 mm, Length 12,190 mm) but causes difficulties when small trucks and 40-foot containers not enough to go in at the same time to export and import goods, the road to the warehouse can only go one way, so other vehicles have to wait, which takes a long time.

Currently, the premises at Netco Post Company are lower than the road surface which is prone to risks such as floods in the case of Da Nang being flooded in 2022, some goods being wet and damaged, causing the company to have to compensate for some goods and take 2-3 days to operate again, which takes a lot of time and cost.

Currently, Netco Post Company has a small and medium-sized area of space inside and outside the warehouse, so in cases of hot weather that are not well preserved, it is easy to damage some goods such as food, household items, etc flavors, medicines, etc., the cases are not enough to store the goods when imported at the peak, making the company spend a lot of time to rearrange the shipment and keep it tidy In addition, in other cases such as there being no place to store trucks, after working hours, the trucks must park outside the warehouse when it rains, and fog easily causes moisture to cause mold, and rust mounds car, fast damage to the car will cost some money to repair the car, buy a new car, etc.

There are 2 hand pallet trucks with a capacity of 300kg, which is not enough to meet the company's current import and export needs Typically, the company currently has 2 hand pallet trucks, there are about 24 pallets in a morning (about 8 hours to start working), and each forklift takes about 5 minutes/per pallet to move and load goods onto the truck, it takes about 120 minutes for 24 pallets Therefore, making the loading staff has to wait for the truck to tow, which takes a lot of time to operate the goods to deliver the goods to the customer.

Sketchy and unsafe Not investing much in fire extinguishers, training, and training staff, equipping fire prevention and fighting equipment, conditions for fire fighting, building and organizing practice of fire fighting plans, organizing fire fighting a fire, and dealing with the consequences of fire Regulations on fire prevention and fighting, signs of no fire, no smoking, and fire-fighting orders are sketchy and unclear.

Currently, the company has 2 types of wooden and plastic pallets, some pallets are old, missing, damaged, of poor quality, irregular, non-standard size, low life, bad design, and not enough to serve goods.

In terms of barcode scanning technology, the company has 3 employees in the warehouse, delivery, delivery, etc Not enough to serve at the same time, so it takes a lot of time to do export-import procedures for goods, and cases If it is old or damaged when scanning barcodes, hearing a chime means that the scan successful, but it is not included in the data, so it takes a lot of time to edit.

The company has about 9-10 computers that are old, slow, and not in enough demand to serve employees, it will take a lot of time to create procedures for import - warehouse, delivery, create bills of lading, and check goods chemical, etc.

The protection of the company's power lines is not safe, the shielded wire is sketchy and loose, and the distance of the wire from the ground is about 5000 mm, which is not enough to be safe according to the provisions of the Electricity Law.

Old, damaged, leaky toilets will cost water bills.

Still sketchy, old, damaged tables and chairs, the ground must wear slippers, shoes, broken air conditioners, no partitions to the desk, making employees uncomfortable when working, no private space, easy cause boredom.

The narrow aisle makes it difficult for forklifts to move when participating in loading and unloading, and more serious collisions and economic losses are unavoidable.

The common problem of most warehouses today is that there is not enough space to store goods, which in the long run reduces the quality of goods On the other hand, now the goods have been crammed, causing certain difficulties for the retrieval operation when required.

Direct contact with termites, mold, etc Untimely export, and long-term storage cause quality loss, and quality deterioration during the loading and unloading of goods (Rack, 2022).

However, there are still limitations on the issue of using facilities because the research is not much, and the research focus has not been in-depth Therefore, the above research problem for me to further improve includes the problem of using facilities at the warehouse.

Some solutions to improve the efficiency of using facilities at the company's

Normally, a warehouse for rent will be used as a place to store, preserve goods or distribute goods for businesses Therefore, it is advisable to choose areas with convenient roads for transportation from the warehouse to the enterprise It will help you deliver fast, build customer trust and enhance your brand reputation Choose warehouses with high floors, not flooded Because if you send goods in wet places, the goods will be easily damaged and moldy Find out if the warehouse you intend to rent is located in a densely populated area Because if it is located in a densely populated area, it will easily lead to traffic jams, banning cars at peak hours (thongtien, 2012-

2021) Using the above location will meet customers' needs for faster, more convenient service, not flooded with goods, and can upgrade to higher ground if the ceiling allows and conditions.

2.5.2 Construction of a new flatter floor for the warehouse

Building a new warehouse floor helps the company to improve the path faster, cleaner, and with high aesthetics This highly precisely placed formwork warehouse floor construction results in fewer cracks, less maintenance, and outstanding durability Its high impact resistance and crack control increase the durability of your floor without mesh Therefore, meticulousness is required to build a flatter warehouse floor for faster forklift uptime, operator safety, and longer warehouse equipment life.

Figure 2.2 Image of Constrofacilitator Company.

Roofing is one of the most exposed parts of a warehouse building system that faces extreme weather conditions Therefore, plastic roofing and steel roofing is suitable for the company at the present When choosing warehouse roofing, look for materials with a long-lasting, weather-resistant track record Following, are details of plastic roofing and steel roofing:

Highly durable under all outdoor weather conditions and harsh climates.

High light transmission thanks to the transparency almost equivalent to glass,

Heat resistant better than glass and aluminum, minimizing heat absorption, perfectly suitable for Vietnam's climate.

The structure of the plastic roofing sheet is a square wave for easy construction, and high drainage capacity.

The thickness is normally from 0.8 to 2.5 li, and there are many different colors: white, blue, yellow, etc Depending on the type of construction, it is suitable for different colors, white and blue are the most popular types in the market often.

Lightweight, large size should be constructed faster, saving construction time. Made of malleable, impact-resistant steel.

Life expectancy is 20-50 years depending on the type of corrugated iron roof and the demanding environment.

Roofing corrugated iron designs are very diverse in colors, designs, and materials to ensure high aesthetics.

This is one of the oldest types of roof vents available The vent on the ventilation ball does not use electricity This process removes stale air from the attic space,refreshes the space, gives a bright image, and is capable of cooling by natural means,which saves resources, and is environmentally friendly Made of stainless steel, anti- corrosion, continuous operation 24/24.

Figure 2.3 Sphere-shaped factory ventilation of Quyen Phat Stainless Steel

When working, the device does not emit any noise other than the buzzer, the warning light, or the warning horn.

No emissions, so conditions are friendly to the environment and users.

The operating cost will be cheaper (~28 kW capacity for 8 working hours of 3 Ton vehicle) than the internal combustion engine.

Convenient use of industrial electricity does not take time to buy or store tools like other fuels.

There is no need for a rear fuel tank like an engine forklift so it is very aesthetic. The brake system and accelerator pedal are designed to reduce operator fatigue. Electric forklifts do not use cooling water, so there is no replacement time.

Easy routine maintenance with the ability to quickly disassemble the battery system (Minh, 2017).

In addition, electric forklift trucks also protect the environment, are not polluted, do not emit emissions, which help employees reduce the risk of health problems, are easy to repair, and have low repair costs compared to engines gasoline, oil, and gas. moment because it can go through a narrow area, limited space, and is a reasonable price.

Figure 2.4 Picture of electric forklift of Binh Minh Forklift Co., Ltd. 2.5.6 Electric hand pallet truck

Extremely maneuverable and the most compact of all forklifts, quickly unloading from trailers and tractors and moving loads to staging areas The type of electric hand pallet truck is suitable for Netco Post company because of its reasonable price, saving operating costs, replacing the cost of hiring workers to transport and load, and helping workers to spend less effort instead of using traditional hand pallet trucks Quiet operation, no noise, and no pollution emissions.

Figure 2.5 Picture of electric hand pallet truck of Thien Son Forklift Joint

This is the most common type of shelf in the market, the principle of taking goods from two sides, the pillar legs are fixed with screws, and the two sides have horizontal/diagonal bars to prevent shaking and ensure certainty Therefore, Selective storage racks are suitable for Netco Post company because they have a simple structure, easy to arrange and install, withstand large loads, are reasonable prices, are explosion-proof, have no termites, and store goods clearly and scientific, and are suitable for many different types of goods: household appliances, pharmaceuticals,electronic equipment, and other goods.

Figure 2.6 Danapha Pharmaceutical Joint Stock Company's photo 2.5.8 Improve regulations on fire protection design for warehouses

According to the Government's Decree No 79/2014/ND-CP issued on July 31,

2014, detailing the implementation of several articles of the Law on Fire Prevention and Fighting There must be full regulations on fire protection as follows:

Having regulations, rules, prohibition signs, signs, diagrams, or signposts on fire prevention and fighting and escape is suitable to the characteristics and nature of the operation of the facility.

There are regulations and assignments of responsibilities and tasks for fire prevention and fighting in the facility.

Electrical system, lightning protection, anti-static; equipment using electricity, generating fire and generating heat; the use of fire and heat sources must ensure fire prevention and fighting safety.

Having a technical safety process on fire prevention and fighting suitable to production, business, and service conditions.

Having a system of traffic, water supply, communication in service of fire fighting, fire alarm system, fire fighting, fire prevention, other fire prevention, and fighting means, and means of saving people suitable to the nature and characteristics of the fire Points of the establishment ensure the quantity, quality, and operation by the standards and technical regulations on fire prevention and fighting or according to the regulations of the Ministry of Public Security.

It is mandatory to post up the boards of fire prevention and fighting regulations in warehouses, fire prevention, and fighting standards, fire bans, smoking bans, etc., in warehouse premises or at places with dangerous nature and danger of fire and explosion (An, 2017).

Figure 2.7 Pictures of the fire prevention and fighting regulations of Phuc

There are 2 types of the most popular fire protection systems in Vietnam:

Usually applied to factories and warehouses with low fire risk, for example, mechanical workshops, printing workshops, and handicraft processing workshops.

Figure 2.8 Photo of Hai Phat Fire Protection Trading and Investment

2.5.8.2Sprinkler automatic fire protection system:

Usually applied to factories and warehouses with high fire risk, for example, chemical warehouses, warehouses containing flammable and explosive materials such as cotton, cloth, etc.

Figure 2.9 Photo of Phuong Nam Nguyen Co., Ltd.

Figure 2.10 Quoc Nam Technology Company's photo.

Research design

The researcher will use Descriptive research Descriptive research is the conduct of thorough observations and detailed documentation of a phenomenon of interest. These observations must be made according to the scientific method (i.e must be repeatable, accurate, etc.) and therefore more reliable than conventional observations. This descriptive methodology focuses more on the “what” of the research subject than the “why” of the research subject The method primarily focuses on describing the nature of a demographic segment without focusing on “why” a particular phenomenon occurs In other words, it “describes” the research subject without covering “why” it happens[ CITATION Que23 \l 1033 ].

This research uses the descriptive research design because the current situation of Netco Post Company is being investigated to determine the key factors that would help in the development of their warehouse infrastructure The descriptive research is appropriate for this study because the warehouse facilities that are currently used atNetco Post Company - Da Nang branch is identified, the problems they encounter in their current warehouse facilities as well as the factors to be considered in developing warehouse infrastructure.

Research Methodology

The quantitative method is emphasize objective measurements and the statistical, mathematical, or numerical analysis of data collected through polls, questionnaires, and surveys, or by manipulating pre-existing statistical data using computational techniques Quantitative research focuses on gathering numerical data and generalizing it across groups of people or to explain a particular phenomenon[ CITATION Bab10 \l

1033 ] The quantitative method is used in this study because the data collected are interpreted using numerical data which is more accurate and easy to analyze The responses are quantified which also support generalizations on the key factors that would help in the development of their warehouse infrastructure of Netco Post company.

Data collection tools

A questionnaire will be used to collect the data because it is faster, and save more time because for the respondents and also the researcher The close-ended questionnaire will be used so that it would be easy for the respondents to select the appropriate answers Close-ended questionnaire is are defined as question types that ask respondents to choose from a distinct set of pre-defined responses, such as

“yes/no” or among set multiple choice questions In a typical scenario, closed-ended questions are used to gather quantitative data from respondents Closed-ended questions come in a multitude of forms but are defined by their need to have explicit options for a respondent to select from However, one should opt for the most applicable question type on a case-by-case basis, depending on the objective of the survey[ CITATION Que231 \l 1033 ].

The questionnaire has three parts such as: the warehouse facilities currently used at Netco Post Company - Da Nang branch, problems they encountered in their current warehouse facilities, and the factors to be considered in developing their warehouse infrastructure

The respondents who will answer the questionnaire are the brothers and sisters in Netco Post company - Da Nang branch They are employees working at the warehouse of Netco Post company - Da Nang branch However, there are long-term employees and new employees (less than one year), the researcher will select employees who have worked for about a year or more to answer the questionnaire Because the topic is researching facilities at the warehouse, so choose the staff working at the warehouse to answer the questionnaire Because employees understand the operational nature of the warehouse and have a lot of contacts, they clearly understand what problems the warehouse is having in the working process In addition, staff with one year or more of experience and knowledge will answer the questionnaire more accurately.

Data Gathering Procedure

The entire data collection process in this study is limited to the operation of Netco Post Company - Da Nang branch Below is the data collection process:

The researcher conducts research on the company's problems and builds a list of research topic The researcher conducted the research at the warehouse of Netco Post Company - Da Nang branch through a survey The researcher seeks the permission of the Netco Post Company on the floating of the questionnaire to the respondents Upon giving the questionnaire to the employees, the researcher explains to the respondents of Netco Post about the purpose and importance of this research The researcher clarified some terms for Netco Post members so that they could answer the questionnaire with full knowledge of their responsibilities as research subjects.Because the employees of the company have worked for many years in the company,they understand the working environment of the company, and have a lot of experience in the industry After answering the questionnaire, the researcher collected and tallied the data The researcher asks a statistician to help determine the appropriate statistical tools to be used and to interpret the data.

Sampling

Exploratory factor analysis, or EFA for short, will be used to reduce a set of k observed variables into a set of F (with F < k) of more significant factors In research, we often collect a fairly large number of variables and many observed variables in which they are correlated with each other Instead of going to study 20 small features of an object, we can study only 4 large characteristics, in each of these major features

5 small features are correlated with each other (Phamlocblog, 2022) The reason for choosing EFA exploratory factor analysis helps to save more time and money for researchers.

How to use EFA exploratory factor analysis as follows: the minimum sample size is 5 times the total number of observed variables, this is a suitable sample size for research using factor analysis (Comrey, 1973; Roger, 2006) n=5*m where m is the number of questions in the lesson The number of samples that I will survey: is 5*20 100 (samples) The number of samples surveyed was 100 samples.

There are 100 people to answer the above questionnaire and will choose those who have a lot of experience in the industry, working environment for many years in the company, and have high professional knowledge.

Statistical Tools

Frequency statistics are a method of descriptive statistics in SPSS used to summarize data of variables in the form of frequency tables, percentages or histograms.[ 1 ]

Research on the topic "Solutions to improve warehouse facilities at Noi Bai courier and trading joint stock company - Netco Post - Da Nang branch" to study Netco Post company using facilities inventory in 3 years 2020-2022 is facing problems From there, propose solutions to improve the use of the company's facilities and infrastructure The above study will use statistical tools of frequency and percentage to analyze data through questionnaire survey.

The frequency of a value is the number of times the value occurs in the statistics table The data collected when investigating a sign When carrying out a statistical investigation (for a predetermined purpose), it is necessary to identify a set of investigation units, investigation signs as well as data collection[ CITATION Vie151 \l

N f is the frequency n is the number of times the value appears in the data set

N is the total number of employees who answered the questionnaire

Percentage (%) is the most widely applied form of math in many areas of life, such as calculating bank interest percentage, percentage discount, percentage growth, percentage of work done, etc Percentage is used in expressing the relative magnitude of one quantity relative to another The first quantity is often used to represent the corresponding part or change from the second quantity To calculate the percentage of an object among many other objects, simply divide the number of objects to be calculated by the total number of objects, then multiply by 100[ CITATION Lab221 \l

% is percentage n is the number of times the value appears in the data set

N is the total number of employees who answered the questionnaire

Greetings to all employees of Netco Post - Da Nang Branch.

I am conducting a research on the "Factors to improve warehouse facilities at Noi Bai Express and Trading Joint Stock Company - Da Nang Branch" as a requirement for my graduation thesis I hope you can answer the questions below and rest assured that all information provided will be kept confidential.

Part I Current facilities at Netco Post Company - Da Nang branch

Please check the warehouse facilities you have at Netco Post Company - Da Nang branch You can have multiple choices.

 Rack (Pallet, Mezzanine Rack, Mobile Rack, Arm Rack, Drive in Rack)

 Conveyors (non-motorized conveyors, dock boards, belt conveyors)

 Dock (Mobile Dock, Fixed Type Dock)

 Machine to wrap luggage and goods with PE film

Please tick the problems you encountered in your current warehouse facilities You can have multiple choices.

 Trucks are not enough to meet goods

 Fire prevention is not safe

 Warehouse space is not enough to store goods and trucks

 Hand pallet truck is not enough to meet the demand

 The departments do not have adequate facilities

 Barcode scanners are not enough to meet demand

 The location of the warehouse is far from the city center and the industrial park

Part III Factors in developing warehouse infrastructure

Please tick the factors to be considered in developing warehouse infrastructure at Netco Post - Da Nang branch

 Changing departments, new technology equipment

 Improve regulations on the fire protection design of warehouses

 Install plastic roofing to increase light

 Install the machine to wrap luggage, goods with PE film

 Conveyor installation (motorless conveyor, dockboard, conveyor belt)

 Dock installation (Portable Dock, Fixed Dock)

Current facilities at Netco Post - Da Nang branch

Table 1 Current facilities N0 Part I Current facilities at Netco Post Company - Da Nang Frequency Percentage

Rack (pallet, mezzanine rack, mobile rack, arm rack, drive in rack) 6 6%

Conveyors (non-motorized conveyors, dock boards, belt conveyors) 0 0%

Dock (mobile dock, fixed type dock) 0 0%

Machine to wrap luggage and goods with PE film 34 34%

Table 1 above the current facilities at the Netco Post - Da Nang branch The facilities used by Netco Posst are the Barcode scanners (100%) and Pallet hand pallet truck (100%) Other facilities they have are Standard Fire Protection System (98%),

PE film wrapping machines (34%), Racks (6%), and Palletizers (2%) The Netco Post

(Mobile Docks, Fixed Docks), Cargo Lifts, Machines Carton construction, Automatic sorting machine, Automatic pallet handling robot, Automatic robot trolley, Automatic labeling robot and Others facilities.

The Barcode Scanners and Forklifts with 100% of the votes cast as BarcodeScanners and Pallets are the most basic facilities indispensable in all warehouses specializing in the transportation and storage of goods Barcode scanners help employees ensure that the system tracks items that are in stock, limit errors in the manual data entry process, increase work productivity and save a lot of time Pallet hand pallet trucks help employees reduce lot of time loading and unloading each item and moving it many times, ensuring that the goods are intact when moving The warehouse system is indispensable for the fire protection system, the reason why employees care so much about this issue, it plays a part in preserving, storing, and protecting goods at the warehouse Next is the standard fire protection system with98% of the percentage votes selected because the warehouse system is indispensable for the fire protection system, the reason why employees care a lot about this issue, it plays a part in preserving, storing, and protecting goods at the warehouse Next is theBaggage Wrapper, PE film with 34% of the percentage votes chosen because the PE film wrapping machine is indispensable at the warehouse, it helps the staff to pack faster and less labor-intensive than by hand Next is the Rack (Pallet, Mezzanine,Mobile Rack, Hand Rack, Drive Rack) with 6% of the percentage votes chosen because the company's racks are still small at the moment invest to expand larger, it helps to arrange the layout in a scientific way, easy to control the goods Next is theTraditional Palletizer with 2% of the percentage votes chosen because this type of palletizer is rarely used, for many different types of goods (large, small), it only handles bags, bales, various boxes, and trays Finally, the votes with the lowest percentage are Conveyors (non-motorized conveyors, docks, conveyors), Docks(Mobile Docks, Fixed Docks), Cargo Lifts, Trolleys Automatic robots, Carton erectors, Automatic sorting machines, Automatic pallet handling robots with 0% because these types of facilities are modern, high cost, not suitable for the company's warehouse model Netco Post – current Da Nang branch.

A warehouse is much more than just a space to dump all your goods in It is a place where dedicated processes take place; processes that make up an essential part of the supply chain Every growing business needs space for warehousing but investing in a space that lacks facilities for efficient warehousing might just be a waste[ CITATION AWL221 \l 1033 ] The survey results in Table 1 show that facilities play a role in helping to ensure the storage, preservation, and operation of goods at the warehouse If there is a lack of investment in facilities, the operation of goods will decrease, take a lot of time, and revenue and profit will not be increased Therefore, according to the survey results, there are a few basic equipments available that are sufficient to serve basic needs, but there are still many other devices lacking

Therefore, it is advisable to invest in facilities at the warehouse to help Netco Post operate goods faster and save more time.

So after talking about the current facilities, according to warehouse standards, the warehouse system is designed according to the highest standards, helping the company to apply warehouse standards to ensure the transportation of goods, layout, and best arrangement The following standard applies:

 The warehouse is built in a high place, ensuring the prevention of floods, inundation, and dampness.

 Warehouses with separate areas are built, arranged, and equipped suitable for the purposes: storage, import, export, etc.

 Areas are equipped with clear signs: rules, warning boards, etc.

 Equipment and supplies are stored, monitored regularly, and fully recorded.

 The fire protection system is always checked and guaranteed when operating the warehouse[ CITATION Adm191 \l 1033 ]

Infrastructure problems

Trucks are not enough to meet goods 96 96%

Fire prevention is not safe 71 71%

Warehouse space is not enough to store goods and trucks 100 100%

Hand pallet truck is not enough to meet the demand 56 56%

The departments do not have adequate facilities 61 61%

Barcode scanners are not enough to meet demand 15 15%

The location of the warehouse is far from the city center and the industrial park

Table 2 above shows that the infrastructure issues at Netco Post company - DaNang branch The number of frequency with the highest percentage is Warehouse space enough to store goods and trucks with 100% and Trucks are not enough to meet the cargo (96%) Other issues are Low Ground Locations (88%), unsafe fire prevention (71%), Departments with inadequate facilities (61%), hand pallet truck is not enough to meet the demand (56%), Calculator (missing, broken) (54%), LimitedFacilities and Infrastructure (35%), Insufficient Warehouse Cost (33%) Location of the warehouse (24%), which is far from the city center, and industrial park are the issues Other issues mentioned are Barcode Scanner is not enough to meet the demand (15%), sketchy, unsafe electrical equipment (8%), Pallets (missing, damaged) (7%) and Limited Technology (1%).

The number votes with the highest percentage are The warehouse space is not enough to store goods and trucks with 100% of the percentage votes because NetcoPost company - Da Nang branch currently has a warehouse facility medium but still not enough to store goods, trucks make it difficult for the company to arrange and arrange goods, there is no place to store trucks that are easily damaged when it rains that's why Employees are most concerned about this issue The next is Trucks are not enough to meet the goods with 96% of the percentage votes because the company is currently importing a lot of goods, making the trucks unable to deliver goods to customers in time Next is Low ground location with 88% of the votes because the company currently has a lower ground than the road surface, prone to flooding and dampness of some goods Next is Fire and explosion prevention, which is not safe with71% of the votes because it does not meet the safety standards on fire and explosion prevention, it is still sketchy and does not have a sprinkler system Next is the departments that do not have adequate facilities with 61% of the percentage votes because currently the departments do not have trees, and tables and chairs are not separated, making employees uncomfortable when working Next is the hand pallet truck which is not enough to meet the demand with 56% of the percentage votes because when the goods are about to be used a lot, the hand pallet truck is used to push the goods to the truck Using a right-hand pallet truck to pull from shipment to truck takes a lot of time and effort for employees Next is the Computer (missing, broken) with 44% of the percentage votes because during peak hours employees need computers to make bills, and import procedures and some computers are broken,costing employees a lot of money plenty of time for waiting Followed by LimitedFacilities and Infrastructure and Insufficient Warehouse Costs with 35% and 33% of the percentage votes because the company is limited in some facilities due to insufficient costs for investment, the cost is high and some facilities are not suitable.Next is the location of the warehouse, which is far from the city center, the industrial location is still far from the city center and the industrial park, which takes a lot of time travel time and material costs Next is the Barcode Scanner which is not enough to meet the demand with 15% of the percentage coupons because during peak hours each employee enters each billing code into the computer with hundreds of orders not enough to satisfy, making the staff take a long time to wait Next is Other (assigned) with 12% of the percentage votes, the staff has another opinion that the narrow entrance and exit position makes it difficult for container trucks to move in and out and go one way for another truck to wait Followed by sketchy, unsafe electrical equipment, Pallets (missing, broken), and Limited technology with 8%, 7%, and 1% of the percentage votes because the company's current electrical equipment is still available sketchy, no standard system of safe electrical installation and some pallets are damaged, easily torn, broken, and difficult to use hand pallet trucks when put in. While natural disasters can happen at any moment, there are plenty of steps you can take to mitigate damage risk Choosing a warehouse location that isn’t excessively dry, hot, or close to large bodies of water is wise It’s also important to check the natural disaster history in your preferred area, as this can highlight other risks to defend against, like earthquakes or hurricanes Workplace Equipment: Warehouse staff rely on specialized and potentially dangerous equipment to get work done

Employees should be well accustomed to the tools they use daily[ CITATION Bra \l

The current situation of warehouses in Vietnam is a shortage of warehouses The reason, industrial land areas are still at a high rental rate is because the current rental demand is still increasing strongly Accordingly, the land funds for lease in industrial zones are more scarce[CITATION Lin21 \l 1033 ].

The survey results in Table 2 show that there are many problems with facilities at the warehouse of Netco Post company - Da Nang branch Some facilities are still difficult, lack of investment in facilities makes the company difficult to operate and takes a lot of time and effort of employees Therefore, it is advisable to invest in facilities at the warehouse to help operate goods faster, arrange the layout more rationally and scientifically, and ensure faster and more professional import.

Factors in developing warehouse infrastructure

Table 3 Factors in developing warehouse infrastructure

Part III Factors in developing warehouse infrastructure Frequency Percentage

Changing departments, new technology equipment 24 24%

Improve regulations on the fire protection design of warehouses 37 37%

Install plastic roofing to increase light 6 6%

Install the machine to wrap luggage, goods with PE film 59 59%

Conveyor installation (motorless conveyor, dockboard, conveyor belt)

Dock installation (Portable Dock, Fixed Dock) 65 65%

Table 3 above shows the factor of warehouse infrastructure development at the Netco Post - Da Nang branch The factors are Vehicle upgrades power lift with 100% Change new warehouse location (97%), Upgrade Selective Warehouse Shelves (92%), and Completing regulations on warehouse fire protection design (75%) Other factors are wrap luggage and goods with PE film (70%), Upgrade Electric Pallet Truck (68%), Dock Settings (65%), Change of department, new technology equipment (24%), Automatic Robot Trolley Upgrade (23%), Install Ventilation Ball (14%), Installing light-emitting plastic roofing sheets (6%), Build a new, flatter warehouse (1%) And elements that don't fit Netco Post's warehouse model are Install Automatic Labeling Robot and Install Conveyor (motorless conveyor, dock, conveyor) (0%).

The number votes with the lowest percentage is Upgrade electric forklift with 100% of the votes because it helps to move goods faster, save travel time, protect the environment, and save labor strength for employees Next is Changing the new warehouse location with 97% of the percentage votes because it helps the company to be near the city center, the industrial park is convenient for moving goods and expands the warehouse with storage space for trucks and cargo Next is Upgrade Selective warehouse racking with 92% percentage votes because this shelf is suitable for many different types of warehouses, suitable for all types of forklifts, suitable for many different types of items, saving warehouse space, easy installation costs, and low investment costs The next step is to improve the regulations on fire prevention design for warehouses with 75% of the percentage votes because it helps the company to ensure safety in fire prevention and upgrade the automatic sprinkler system when it occurs alarm, safe for the warehouse and staff Next is Installing a machine to wrap luggage and goods with PE film with 70% of the percentage coupons because it helps employees save time, is convenient instead of doing it manually, and saves staff effort, limits external impacts such as rain, dust, etc can pack large goods (refrigerator, air conditioner, kitchen, etc.) Next is the Upgrade of electric hand pallet trucks with 68% of the percentage votes because this vehicle replaces the traditional hand pallet truck to help the company operate faster, with less effort for employees, and better maintenance Environmentally friendly, compact, flexible, and suitable for the current company's warehouse model Next is Install Dock (Mobile Dock, Fixed Dock) with

65% percentage votes because of its ability to raise and lower easily when using many different types of trucks, safe for goods, and saves staff effort when using manually and loading or unloading the vehicle Followed by Other (assigned) with 32% of votes, the percentage of other employees' opinions (assigned) is to upgrade and renew trucks to help the company operate more goods, transport customers sooner, create jobs for new employees, and increase profits and revenue for the company Next is Change of department, and new technology equipment with 24% of the percentage votes because changing departments and new technology equipment helps employees to work more comfortably and cleanly Next is Upgrading the automatic robot trolley with 23% of the percentage votes because it helps the company reduce labor costs, increase labor productivity, limit risks in the process of moving, and easily control replaces the previous traditional style Next is Installing a ventilation ball with 14% of the percentage votes because it helps the company's warehouse to be cooler, avoids damage to some food products, and helps employees to be less tired when the weather is hot Next is Installing a plastic roofing sheet to increase the light with 6% of the percentage votes because it helps the company increase light and save electricity when the light bulb is turned on Next is Building a new, flatter warehouse with 1% of the percentage votes because it gives the warehouse a flatter surface that the forklift is easier to move and clean Finally, Install an Automatic Labeling Robot and InstallConveyor Belt (motorless conveyor, dock, conveyor) with 0% percentage votes because it is not suitable for the company's warehouse model because the area is not enough to accommodate the conveyor belt, the cost is high, the quantity is not much.The results of Table 3 show that the above factors of development of facilities facilitate smooth business operations at the warehouse, increasing profits, and revenue,and faster and more economical operation of goods a lot of time.

Vietnam is an economically developed country for a long time, and the demand for goods is increasing, so the development of the logistics industry has also increased Therefore, when the demand for goods is increasing, it means that the warehouse is increasingly expanding, the purpose of which is to store goods and preserve goods for customers.

Noi Bai Courier and Trading Joint Stock Company - Netco Post was born with the company's efforts and efforts, the process of going up from providing Courier services through many years of operation and finally officially becoming a share of GDex Group (GD Express Carrier Bhd) with the addition of resources and technology from GDex group to develop domestic and international service capacity.

To complete the task of this topic is to improve the quality of facilities and infrastructure at the warehouse of Noi Bai Trading and Courier Joint Stock Company -Netco Post - Da Nang Branch From the results of the presentation, analysis, survey,and interpretation of the above data, I have proposed some facilities that play a role in helping to ensure the storage, preservation, and operation of goods at the warehouse.The problem of facilities at the warehouse is still difficult, the lack of investment in facilities makes it difficult for the company to operate, takes a lot of time and effort of employees Therefore, it is advisable to invest in facilities at the warehouse to help operate goods faster, arrange the layout more rationally and scientifically, and ensure faster and more professional import Finally, the solution aims to improve customer satisfaction, increase profits, and revenue, save time, operate better, and control goods better in the coming time.

Based on the findings is chapter 4, the following recommendations are provided which will help the Netco Post Company to develop their warehouse infrastructures:

1 The company need to upgrade their PE film wrapping machines, buy more racks and Palletizers Since Netco Post does not have Conveyors (non-motorized conveyors, docks, conveyors), Docks (Mobile Docks, Fixed Docks), Cargo Lifts, Machines Carton construction, Automatic sorting machine, Automatic pallet handling robot, Automatic robot trolley, Automatic labeling robot, it is recommended that Netco Post should also invest in these facilities to facilitate the progress of their operations.

2 Recommendations relevant to decrease the problems are also given below:

Change location, new warehouse location: choose a location near the city center, industrial park to facilitate travel to save material cost, faster delivery time, right ground higher than road surface, there is room to store trucks.

Upgrade electric forklifts: help the company protect the environment, do not pollute, do not emit emissions, help employees reduce the risk of health problems, move faster to save travel time, easy repair, and low maintenance costs compared to gasoline, diesel, and gas engines Choosing an electric forklift truck will be suitable for Netco Post company at the moment because it can go through a narrow area, limited space, and is a reasonable price.

Installation of Selective warehouse shelves: this is the most common type of shelf in the market, the principle of taking goods from both sides, the pillar legs are fixed with screws, and the two sides have horizontal/diagonal bars to prevent shaking and ensure certainty Therefore, Selective storage racks are suitable for Netco Post company because they have a simple structure, easy to arrange and install, withstand large loads, are reasonable prices, explosion-proof, have no termites, and store goods clear and scientific, suitable for many different types of goods: household appliances, pharmaceuticals, electronic equipment, and other goods.

Improve regulations on fire protection design of warehouses: help the wall fire protection systems when alarms occur, safe for customers warehouse and staff In addition, based on Chapter 4 using FirePASS's High-Bay warehouse fire protection by using FirePASS's fire prevention technology to reduce oxygen, prevent fire from contacting oxygen to help prevent fires and protect goods.

Install some other equipment and facilities: install new computers to help employees work faster without waiting, change new pallets to help the company avoid damage to some goods, install add a wireless barcode scanner, etc.

The problems and solutions mentioned above draw implementation planning and budget as follows:

The budgets for investment are as follows:

Change location, new warehouse location

VND/month (length x width x height) area: Hoa Khanh industrial park.

Upgrade electric forklift  Used Toyota 1.5 ton electric forklift truck 7FBR15:

Lifting height: 4mLifting capacity: 1.5 tonsPrice: 140,000,000 VND

 1.5 Ton Lithium Electric Forklift (New)

SKU: CPD15-AEY2-I Brand: Hangcha - Top 1 in the world for Lithium electric forklifts

Working time: 9 - 16 hours Quick charge time: 1-1.5 hours Warranty period: 5 years (or 10,000 hours) Price: 339,000,000 - 399,000,000 VND

 Selection of 1.5 Ton Lithium Electric Forklift

06 C43 support bars 1.4mm thick/floor.

Price of the first set (first rack): 7,500,000 VND Price of extension kit (next rack): 5,824,000 VND

Improve regulations on fire protection design of warehouses

Type of construction: warehouse to store goods.

 Preservation and fire fighting of walls: 14,000 VND/ m².

 Added automatic fire fighting: 18,000 VND/m².

 Total cost: 51.200.000 VND (with automatic fire fighting)

Replace new pallets  Price of used plastic pallets:

 Duy Tan plastic pallet price:

Duy Tan Plastic Pallet S2 976: Size: 100 x 60 x 10 cm - Price: 385,000 VND.

Computer installation  PC Phong Vu Home Office 50082 Ryzen 5 Pro

4650G/8GB/240GB SSD/Free DOS/

Brand: Phong Vu Trading Service Joint Stock Company

 MSI PRO MP242C LCD Monitor (1920 x 1080/VA/75Hz/1 ms)

 Total cost of a set: 9,580,000 VND

Datamax M1220W barcode reader (1D CCD, wireless, A+I+M+W)

Brand (NSX): OEM Product Code: M1220W Warranty 12 months Price: 1,650,000 VND (with 10% VAT)

Installing a machine to wrap luggage and goods with PE film

Film wrapping machine KMPL1500A Brand: Khoi Minh

Power: 1000W, voltage: 220V Maximum load up to: 1500kg (can be customized to increase)

Rotary wheel with adjustable speed: 0-12 rpm Maximum height of the package: 2m

Average packing speed: 20-40 packages/hour Warranty: 12 months.

 1 month: 11,939,200 VND/month + 14,800,000 VND/month

After project budgeting To implement this project within 6 months, after completing the graduation thesis from June 2023 to December 2023:

1/7/2023 After the proposal, and the opinion of the staff, the head of the warehouse prepares documents, reports and makes a budget plan, and sends it to the Director of the Da Nang branch.

1/8/2023 After approval from the Director of the Da Nang branch, it will be sent to the General Director and the Board of Shareholders at the head office in Hanoi for consideration and investment capital contribution If you can afford to invest and are suitable, then deploy as proposed, solutions mentioned above.

1/9/2023 After approval from the General Director and the

Shareholders' Council, it is agreed and considered Contact the accountant and proceed with the proposed project.

9-12/2023 Within 3 months, the proposed project will be implemented and project implementation will begin After the project is completed, it will serve to operate goods, and the demand for goods will increase at the end of the year Tet holiday.

The investment projects mentioned above will contribute to increasing profit and revenue for the company, creating more jobs, and competing with other companies in the same segment If the proposal is not suitable, incorrect, or not implemented, please contribute the company's comments to be appropriate and the best solution Thank you for your time on this proposed project, hope that the company will absorb this proposed project and change it in the future.

3 It is also recommended that factors that can be to considered by the Netco Post to focus on are the new technology equipment, Automatic Robot Trolley Upgrade, Install Ventilation Ball, Installing light-emitting plastic roofing sheets, Build a new, flatter warehouse, Install Automatic Labeling Robot, and Install Conveyor(motorless conveyor, dock, conveyor).

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Etruck (2022, 08 17) PHÂN TÍCH THỰC TẾ VỀ GIẢI PHÁP KHO BÃI TẠI VIỆT NAM

HIỆN NAY Retrieved from PHÂN TÍCH THỰC TẾ VỀ GIẢI PHÁP KHO BÃI TẠI

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