A study to indentify factors to improve the freight forwarding for export process by container at phuong lam flooring company in ha noi

DUY TAN UNIVERSITY FACULTY OF ECONOMICS – FINANCE MAJOR: LOGISTICS – SUPPLY CHAIN MANAGEMENT - - PROJECT TOPIC “A Study To Indentify Factors To Improve The Freight Forwarding For Export Process By Container At Phuong Lam Flooring Company in Ha Noi” Teacher Instruction : Dr Regina Puma -At Teacher Assistant : Nguyen Cao Thuc Uyen Student : Phạm Thị Ánh Tuyết Student ID : 25204709718 Class :K25-HP QLC GRADUATION THESIS ADVISOR: DR Regina Puma -At KNOWLEDGEMENT First of all, I would like to send my sincere thanks to all the teachers who teach Logistics and Supply Chain Management, and Duy Tan University who have been dedicated to imparting knowledge to me during the past time, helping me have more valuable baggage on the future step of their life I would like to express my sincere thanks to my supervisor Dr Regina and Ms Nguyen Cao Thuc Uyen for guiding me to complete this graduate thesis with all the responsibility and enthusiasm To successfully complete the internship, I would like to express my sincere thanks to the Board of Directors, and the brothers and sisters at Phuong Lam Flooring Company for enthusiastically guiding and creating conditions for me to have the opportunity to brush up to practice and gain more practical experience before officially participating in the working environment, creating the best conditions for me during my graduation thesis In the past time, I have learned a lot of lessons, received a lot of valuable advice that your company, the brothers/sisters in the profession have taught These will be the indispensable luggage that I myself must have in order to be more confident in the future when I graduate from school I especially thank Mr Phuong, Mr Hai, and Ms Linh for directly guiding me during the internship, guiding and helping me and teaching many valuable things during the internship so that we can have a can improve themselves at work I would also like to thank the staff in the sales department and customer care department, especially Mr Minh Phuong, who enthusiastically helped me as well as the other interns to successfully complete the internship via Once again, I would like to thank the company, all of you have enthusiastically guided and helped me to improve myself Da Nang, April 2023 Student Phạm Thị Ánh Tuyết Student name: Phạm Thị Ánh Tuyết GRADUATION THESIS ADVISOR: DR Regina Puma -At CERTIFICATE In the process of making the thesis, the author has consulted through a number of documents and data from: reports of Phuong Lam Flooring Company, reports of competitors, specialized journals, information from The website also contains references to the dissertations of previous courses I hereby declare that this is my own research work The data and research results in this thesis are honest and not overlap with other topics Da Nang, April 2023 Student Phạm Thị Ánh Tuyết Student name: Phạm Thị Ánh Tuyết GRADUATION THESIS ADVISOR: DR Regina Puma -At STUDENT PERFORMANCE No Abbreviations Explain ICD Inland Container Depot FCL Full container load LCL Less than container load CFS Container Freight Station CY Container Yard WAS Electronic Data Interchang B/D Bill of Lading EIR Equipment Itercharge Receipt VGM Verified Gross Mass 10 CMS Container Managenent System 11 TEU Twenty-foot Equivalent Unit 12 FTA Free Trade Agreement Student name: Phạm Thị Ánh Tuyết GRADUATION THESIS ADVISOR: DR Regina Puma -At LIST OF FIGURE AND TABLE Figure 1.1: Flow chart of import and export goods delivery by container according to Full container load delivery method (Page 24) Figure 2.2: Flowchart of the process of delivery and receipt of exported goods by Container at Hai Phong Port (Page 45) Table 2.3 : SWOT matrix of Phuong Lam company (page 36) Table 3.1: Employee survey employee survey results about the quality of the machinery facility and the delivery process (Page 51) Table 3.2: Survey results of customers receiving goods at ports about fast and timely standards (Page 51) Table 3.3: Results of customer survey on fast, safe and accurate standards (Page 52) Student name: Phạm Thị Ánh Tuyết GRADUATION THESIS ADVISOR: DR Regina Puma -At ADDENDUM CUSTOMER COMMENT SURVEY Hello MR (MRS), I am currently researching the topic: "Solutions to improve the organization and implementation of regulations" Process of forwarding and receiving import and export goods by container at Phuong Lam Flooring Company” Please take the time to answer some of the survey questions below I promise that the information you provide will be used for research purposes only Looking forward to receiving your cooperation Sincerely thank you! I PERSONAL INFORMATION NAME:……………………………………………………………… PHONE NUMBER:……………………………………………… II CUSTUMER SATISFACTION SCORE Please indicate how much you agree with the following statements about organize the process of delivery and receipt of import and export goods by container at Phuong Lam Flooring Company, in order from to Please highlight or mark an X in the box you choose Do not agree No comment Student name: Phạm Thị Ánh Tuyết Agree Fully angree GRADUATION THESIS NO 10 11 12 13 ADVISOR: DR Regina Puma -At STATEMENT Do not agree No commen t Agre e Employees are placed in a reasonable position at each stage in the process The tasks at each stage are clearly described, easy to understand The delivery process is divided into reasonable stages and jobs Departmental parts are equipped with machines and the right job support tool Time to complete procedures for container delivery at the port is fast Staff promptly handle problems arising during procedures at the port (for example: wrong information on the Container packing list, unloading goods after the ship's cut-off time) Staff promptly provide necessary information for customers to unload containers at the port Simple workflow process The process of carrying out the stages, the work takes place according to the schedule Goods delivered are not damaged causing damage to client The delivery process rarely has unsafe incidents for cargo and containers Goods are fully delivered and delivered on time Goods are delivered to the right place as planned for client THANK YOU FOR YOUR POSITIVE CONTRIBUTIONS Fully angre e 4 4 4 4 4 4 HAVE A GOOD DAY Student name: Phạm Thị Ánh Tuyết GRADUATION THESIS ADVISOR: DR Regina Puma -At ADDENDUM SURVEY RESULTS CUSTOMER COMMENTS The results of the survey to collect opinions from customers and employees at Phuong Lam Flooring Company are as follows: NO STATEMENT Employees are placed in a reasonable position at each stage in the process The tasks at each stage are clearly described, easy to understand (0%) (4%) (4%) (8%) (2%) (10%) (8%) (4%) (5%) (7%) (4%) 12 (12%) (2%) 14 (14%) Simple workflow process (5%) 10 (10%) The process of carrying out the stages, the work takes place according to the schedule 10 (10%) 23 (23%) Goods delivered are not damaged causing damage to client (9%) 10 (10%) (8%) 19 (19%) 18 The delivery process is divided into reasonable stages and jobs Departmental parts are equipped with machines and the right job support tool Time to complete procedures for container delivery at the port is fast Staff promptly handle problems arising during procedures at the port (for example: wrong information on the Container packing list, unloading goods after the ship's cut-off time) Staff promptly provide necessary information for customers to unload containers at the port 10 11 12 The delivery process rarely has unsafe incidents for cargo and containers Goods are fully delivered and Student name: Phạm Thị Ánh Tuyết 12 (24% ) (18% ) 12 (24% ) 14 (28% ) 25 (25% ) 23 (23% ) 25 (25% ) 28 (28% ) 29 (29% ) 26 (26% ) 26 (26% ) 30 Med 36 (72%) 3.68 35 (70%) 3.54 32 (64%) 3.5 30 (60%) 3.4 63 (63%) 3.46 61 (61%) 3.41 59 (59%) 3.41 57 (57%) 3.37 38 (38%) 2.95 55 (55%) 3.27 47 (47%) 3.12 45 3.13 GRADUATION THESIS 13 ADVISOR: DR Regina Puma -At delivered on time (7%) (18%) Goods are delivered to the right place as planned for client (7%) 18 (18%) Student name: Phạm Thị Ánh Tuyết (30% ) 30 (30% ) (45%) 45 (45%) 3.13 GRADUATION THESIS ADVISOR: DR Regina Puma -At TABLE OF CONTENTS KNOWLEDGEMENT CERTIFICATE STUDENT PERFORMANCE .3 LIST OF FIGURE AND TABLE ADDENDUM CUSTOMER COMMENT SURVEY .5 ADDENDUM SURVEY RESULTS CUSTOMER COMMENTS Chapter 1: INTRODUCTION 11 CHAPTER 2: REVIEW OF RELATED STUDIES AND LITERATURE 14 Statement 1: The process of transporting exported goods by Container 14 Statement 2: Problems with transporting exported goods by Container 16 Statement 3: Factors in completing the process of transporting export goods by Container 18 THEORETICAL BASIS OF EXPORT OPERATION 19 1.1 General overview of export and export operations: 19 1.1.1 Concept: 19 1.1.2 Export classification: .20 1.1.3 Export role: 21 1.1.4 Classify 22 1.2 Process of delivery and receipt of import and export goods by Container 23 1.2.1 The process of delivery and receipt of import and export goods by the method of Full container load 23 1.3 Factors affecting the organization and implementation of the process of importing and exporting goods by Container 29 1.3.1 The objective factors 29 1.3.2 The subjective factor 33 The freight forwading for export process by Container at Phuong Lam company .35 2.1 Orientation and goals of the solution 35 2.2 SWOT analysis to come up with the company's freight forwarding plans 36 CHAPTER 3: RESEARCH METHODS 41 Actual situation of organizing and implementing the process of import and export goods delivery by Container at Phuong Lam Flooring Company 41 Make a set of documents 46 Evaluation results 49 Request 54 Student name: Phạm Thị Ánh Tuyết