Test on english for business (2) (1)

BÀI GIẢI TEST ON ENGLISH FOR BUSINESS (2) QUESTION Situation You work in the Customer Relations Dept of the Musbury Hotel, whose address is 64 Upper ThamesStreet, London EC4 3JY Mrs Janet Goldberg, a frequent visitor to the hotel, has written to complain about a number of items which appeared on her last bill She is certain that the bill is wrong On checking you find that the items should have been on the bill of a Mrs Jenny Goldblum, who was staying at the hotel at the same time Task Write an email of between 150 and 200 words apologizing to Mrs Goldberg for the error Mention the items in detail and tell her how the error occurred Let her know that the hotel will credit her account for the over-charge and leave her in no doubt that the hotel values her as a customer Make up any relevant details Subject: Apology and Correction of Billing Error Dear Mrs Goldberg, I hope this email finds you well I would like to extend our sincerest apologies for the recent billing discrepancy that you brought to our attention Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this may have caused Upon thorough investigation, we discovered that several items were indeed mistakenly included on your bill, which should have been attributed to Mrs Jenny Goldblum, who was also staying at the Musbury Hotel during the same period The items in question were as follows: In-room Dining Charges - £78.50 Laundry Services - £32.00 This error occurred due to an oversight during the billing process, and we sincerely apologize for any confusion it may have caused Please rest assured that we take this matter seriously and have taken immediate steps to rectify the situation We have credited the above-mentioned amount of £110.50 to your account, effectively addressing the overcharge You should see this adjustment reflected on your next statement We deeply value your continued patronage and want to assure you that this incident is not reflective of the high standards we uphold at the Musbury Hotel Your satisfaction is our top priority, and we appreciate your understanding in this matter We are committed to providing you with exceptional service during your future stays Should you have any further concerns or require assistance, please not hesitate to contact me directly at [Your Contact Information] Once again, please accept our sincerest apologies for any inconvenience caused We look forward to the opportunity of welcoming you back to the Musbury Hotel and demonstrating our commitment to providing you with a flawless experience Warm regards, [Your Name] Customer Relations Department Musbury Hotel 64 Upper Thames Street, London EC4 3JY [Your Contact Information] QUESTION Situation: For weeks the restaurant and leisure area of your factory will be closed for redecorating and the installation of new kitchen equipment You have made arrangements to use the canteen of a company near to your premises The lunchtime break will be extended by 15 minutes for all workers, to give time for walking to and from the factory Lunchtime will operate on a rota system, groups at half hour intervals, beginning at 11.30am Task Write a memo of between 150 and 200 words to all supervisors telling them of the new arrangement It will be their job to inform workers, to organize the rota system, and to ensure that no unnecessary time is spent away from the workplace Make up any relevant details To: All Supervisors Date: [Date] Subject: Temporary Lunchtime Arrangements during Renovation Period Dear Supervisors, I trust this memo finds you well I would like to inform you of the temporary lunchtime arrangements that will be in effect for the next two weeks due to the ongoing re-decorating and installation of new kitchen equipment in the restaurant and leisure area During this period, we have successfully secured access to the canteen of a neighboring company to ensure that all our workers have access to meals To accommodate this change, the lunchtime break will be extended by 15 minutes to allow time for workers to walk to and from the factory Additionally, lunchtime will operate on a rota system, with three groups at half-hour intervals, starting from 11:30 am Supervisors' Responsibilities: Communication: Kindly inform your respective teams about this temporary arrangement, emphasizing the importance of adhering to the new schedule and minimizing any unnecessary delays Rota Management: Organize and oversee the rota system for lunchtime breaks Ensure that each group adheres to their designated time slots promptly Efficiency: Encourage workers to utilize the allocated time efficiently, making the most of their break while ensuring they return to the workplace on time Adherence to Guidelines: Remind workers to be respectful of the neighboring company's facilities and to adhere to their rules and regulations during their time in the canteen We understand that this adjustment may require some adaptation, but we believe that your guidance and cooperation will facilitate a smooth transition during this temporary phase Thank you for your proactive assistance in ensuring that this arrangement is implemented seamlessly Should you have any queries or require further clarification, please not hesitate to reach out to me directly Best regards, [Your Name] [Your Title] [Company Name] [Contact Information] Lưu ý: Bài làm giống bị điểm