BÀI GIẢI TEST ON ENGLISH FOR BUSINESS (1) QUESTION Situation: You work as the office secretary for the firm Tree Care, which specializes in removing unwanted trees from private gardens The address of your firm is: Barker’s Yard, Kirby Lane, Hoxley, HX3 2DY You have received the following telephone message from a Ms Tina Garcia “Hello, this is Ms Tina Garcia speaking I live at number 16 Rosebay Avenue in Hoxley I have just come home from a short holiday to find the large cherry tree from next door, number 18, in my garden It has broken my fence and damaged a lot of expensive plants as well as cracking my front window What on earth has been going on? Please ring me back as soon as possible I am not at all happy.” You tried to telephone Ms Garcia but there was no answer Two of your workmen had cut down a tree into the garden at number 18 on that day, and the wind had caused it to fall of Ms Garcia You decide to write a letter to her Task: Write a letter of between 150 and 200 words to apologizing for the trouble Ms Garcia caused Explain in detail the circumstances of the accident, and say what steps your firm will take to put matters right Make up any relevant details [Your Name] [Your Title] Tree Care Barker's Yard, Kirby Lane Hoxley, HX3 2DY [Date] Ms Tina Garcia [Address] Hoxley Dear Ms Garcia, I hope this letter finds you well I would like to extend my sincerest apologies for the unfortunate incident involving the large cherry tree that ended up in your garden during your absence We deeply regret any inconvenience and distress this situation has caused you Upon investigating the matter, we have determined that the tree in question originated from number 18 Rosebay Avenue, next door to your property On the day of the incident, two of our workmen were engaged in the removal of a tree from number 18 The unforeseen combination of the tree removal process and unfavorable weather conditions resulted in the tree making its way into your garden Please rest assured that we take full responsibility for the damages caused to your property, including the broken fence, damaged plants, and cracked window We are committed to rectifying the situation and putting matters right promptly In order to address the damages and inconvenience you have experienced, we will be taking the following steps: Property Assessment: Our team of experts will conduct a thorough assessment of the damages to your fence, plants, and window to determine the extent of repairs required Restoration Plan: Based on the assessment, we will formulate a comprehensive plan for restoring your property to its original condition, ensuring that any repairs meet your expectations Timely Execution: We will execute the restoration plan efficiently and effectively, utilizing our skilled professionals and necessary resources Open Communication: Throughout the process, we will maintain open communication with you, keeping you informed about the progress and addressing any concerns you may have Once again, we sincerely apologize for the inconvenience caused and assure you that our utmost priority is to resolve this matter to your satisfaction We understand the importance of your property's condition and will spare no effort in restoring it to its former state Thank you for your understanding, and we appreciate the opportunity to rectify this situation Should you have any further questions or require additional information, please not hesitate to contact me directly at [Your Contact Information] Best regards, [Your Name] Office Secretary Tree Care QUESTION Situation: You are employed as the manager of a regional parcel delivery company which is looking for new customers In weeks’ time your main depot will receive a visit from a number of important Task: Write a memo of between 150 and 200 words to your assistant manager, who has been put in charge of the program for the visit Ask what stage he has reached in planning for the visit, and about: when he will have a draft program ready for you to look at In your memo you may wish to ask departments which the visitors will be shown staff they can talk to Make up any relevant details To: Assistant Manager Date: [Date] Subject: Update on Visit Preparation and Draft Program Dear [Assistant Manager's Name], I trust this memo finds you well As the main depot's upcoming visit by our valued prospective customers approaches, I wanted to touch base and inquire about the progress you have made in planning for the event The success of this visit is paramount, and I appreciate your dedication to ensuring its seamless execution Could you kindly provide me with an update on the current stage of the planning process? Specifically, I would like to know when we can expect to have a draft program ready for review This will enable us to assess the proposed itinerary, make any necessary adjustments, and ensure that we are showcasing the strengths of our company effectively Furthermore, it would be beneficial to coordinate with the respective departments to identify key staff members who will be available to engage with our visitors Their insights and expertise will play a crucial role in making a lasting impression and addressing any queries the visitors may have Please keep in mind that the program should encompass a comprehensive overview of our operations, highlighting our efficiency, technology, customer service, and commitment to excellence I have full confidence in your ability to manage this program successfully, and I am looking forward to collaborating with you to create a memorable and insightful experience for our guests Thank you for your ongoing efforts, and I anticipate your timely update on the progress made Feel free to reach out to me if you require any support or assistance Best regards, [Your Name] Manager [Regional Parcel Delivery Company] [Contact Information] Lưu ý: Bài làm giống bị điểm