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THAI NGUYEN UNIVERSITY SOUTHERN LUZON STATE UNIVERSITY Socialist Republic of Vietnam Republic of the Philippines ASSESSMENT OF THE QUALITY MANAGEMENT TRAININGS OF UNIVERSITIES UNDER THE MINISTRY OF INDUSTRY AND TRADE A Dissertation Presented to the Faculty of Graduate School Southern Luzon State University Lucban, Quezon Philippines In Partial Fulfillment of the Requirements for the Degree Doctor of Philosophy in Educational Management by BUI QUANG CHUYEN (FABLE) April 2014 2 CONTENTS No Contents Page Chapter I – INTRODUCTION 4 Background of the Study 7 Objectives of the study 8 Significance of the study 9 Scope and limitation of the study 10 Definitions of Terms 10 Chapter II – REVIEW OF LITERATURE AND STUDIES 14 2.1 Management 14 2.2 Quality management and management of training quality 15 2.3 Education management 16 2.4 Quality of training 17 2.5 Quality assessment 17 2.6 Quality assessment criterions of ASEAN University Network (ANU) 19 2.7 Quality assessment criterions of Universities in Vietnam 20 Research Paradigm 21 Chapter III – RESEACH METHODOLOGY 22 3.1 Locale of the Study 22 3.2 Research Design 23 3.3 Population and Sampling 23 3.4 Research Instrumentation 24 3.5 Data Gathering Procedure 24 3.6 Statistical treatment of the data 24 3.7 Questionnaire and Information collection method 24 Ranking method 26 Statistical table method 27 3 Chapter IV – RESULTS AND DISCUSSIONS 28 4.1 Result of the assessment of the quality management training of the universities under MOIT 28 4.2 Solution to develop and enhance program based on the finding 41 4.3 Evaluate the enhancement program by experts on the field 53 4.4 Discussions 54 Chapter V – SUMMARY, FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 55 5.1 Summary 55 5.2 Findings 55 5.3 Conclusion 55 5.4 Recommendations 56 REFERENCES 60 A. Books 60 B. Periodical, Journal and Magazine 60 C. Unpublished Materials 61 D. Electronic References 61 APPENDICES A 62 APPENDICES B 76 4 Chapter I INTRODUCTION In past years, Vietnam’s education and training sector has achieved significant accomplishments considering the size and quality of training which shows an increasing demand for technical labor force by economic sector, manufacturing and services. The trainings conducted at university levels had been gradually strengthened that resulted to significant management changes. Quality training is the top concern of the whole society but it still exists many problems which need to be solved particularly in the scope of state management and school management. Training facilities have been directly created and take the responsibility for the quality of training. However, higher education sector also reveals many shortcomings and weaknesses, such as: the quality of education is generally low which is not responsive to the demands of social and economic development of the country; the management mechanism of State for higher education system and the management of universities and colleges is unreasonably prolonged and does not create a strong motivation to develop the creative capacity and responsibility among the faculty members, managers and students. It is also a fact that social and potential foreign investment for the development of higher education has not been promoted effectively. In the international context, the world is moving toward industrial and automatic revolution, taken as a dynamic knowledge development. Level of innovation and the application of knowledge decide the level of development of each country. The development of science and technology has drastically changed the content and methods of education in schools, and requires higher education to provide highly qualified human resources for society. In domestic context, in terms of opportunities, after nearly 30 years of transition, the country enters a period of strong growth with the new position 5 and appearance. Vietnam’s economy is more improved, national security is well-maintained. Economic structure continues to shift toward strengthening industrial and service sectors. The living standard of community is markedly improved. Vietnam is actively involved in the process of international integration with high economic growth rate and a stable political environment. By actively integrating into international economics and joined the World Trade Organization (WTO) in 2007, it has created more favorable conditions for socio-economic development process of Vietnam. However, despite the significant growth, the Vietnam’s economy is still suffering from low-income economy. Indicators of infrastructure, human development is still lower than many countries in the world. Labor productivity is low; production is still mainly based on outdated technology, products as raw materials, high cost, low value added. The economic structure has shifted but still slow: the ratio of services and industry in GDP is low. Economic infrastructure and social development does not meet the requirements. Quality management of the State for many areas of socio-economic, health and education sectors are limited. International cooperation is extended to facilitate investment of other countries, international organizations and foreign enterprises, increase the demand for labor recruitment through training, creating opportunities for education development. Global integration process in the education creates favorable opportunities for Vietnam to quickly access to new trends, new knowledge, the modern model of education, taking advantage of international experience to develop and narrow the development gap between Vietnam and other countries. The contribution of the state's resources and people for the development of education is increasingly enhanced. Many economic sectors are willing to contribute to education revolution in Vietnam. The needs of learning at university level of Vietnamese (especially young people between the ages of 18-45) are enormous. The needs of highly 6 qualified, professional skills, be able to meet the requirements of the operation and exploitation of advanced technological devices labor force are also high Therefore, university should have a appropriate strategy to achieve both quantity and quality of training. In terms of challenges, with the strong development of the scientific revolution, the technology in the world can make the economic and knowledge gap between Vietnam and other countries increasingly larger, Vietnam is at risk of lagging further. Education management capacity of Vietnam is weak, the lack of appropriate policies and measures to guide and monitor the educational institutions with foreign elements. Requirements of economic development in the coming years request not only the number but also request high quality of human resources. With the aim of continuing to grow over the threshold of the low-income country, Vietnam need to restructure the economy, develop value-added and high technology products and services. To do this contents, it requires Vietnam to have sufficient qualified manpower engineering and technology. Currently, Vietnam has more than 63% of working-age population, but the level of the labor force is still low compared to many countries in the region, both in knowledge and professional skills. The country lacks highly qualified labor force in various fields, especially the field of electric, electronic and information technology. Etc. The structure of the workforce through training (university / high school / vocational training) is not reasonable. The demand of trained labor force is increasing in both quantity and quality it also puts more pressure for university education. By 2020, Vietnam will basically become a modern industrial country following the university requirements of the Ministry to train and provide technical qualified human resources for heavy industry (including: the engineering; metallurgy; exploitation, processing of minerals); light industry (including: textiles; footwear; food processing; wine, beer and beverage production. etc.); energy (includes: electricity; electronics; petroleum); 7 economics, business administration,. Etc The demand of Industrial and Trade sector on high quality labor force is huge, but the universities do not meet the requirements of the quantity and quality of training. Therefore, this dissertation will research and recommend solutions on quality training of the universities under the MOIT. In fact in Vietnam, many graduates but cannot find jobs or they have to do jobs differ from subjects that they have been trained. One of the reasons is the quality of education; especially the quality of training of human resources cannot meet the employer’s desire and expectations as well as requirements of industrialization, modernization and international integration objectives. Overall, the quality of graduates is limited, professional practice skills, information technology skills language ability and social activities of students did not meet the requirements of the employers. BACKGROUND OF THE STUDY At present, Ministry of Industry and Trade has 8 universities. They were established on the basic of the upgrade from college and are derived from the secondary schools, professional training mainly engineering, technology and economic management, direct service for businesses. In fact, through testing, evaluation, the management of the quality of university education in universities under MOIT as follows: 1 . Advantages: Each university has built and identified goals and mission for itself. They gradually change teaching and learning methods, infrastructure investment and training facilities, consolidate construction teachers develop proficiency standards, cooperation in scientific research and technology transfer. 2 . Constraints and disadvantages : Every year, there is not a realistic assessment and report on the quality of education in general and higher education system in particular since there is no 8 standard output of the university, not quantitative standards of teachers, programmes , facilities .etc. - There is no correct solution to implement the identified targets. Training programs do not fully develop in the field of study curriculum prescribed by the Ministry of Education and Training; Teaching and learning activities are not effective so the graduates do not meet the requirements of the employers, majority of producers must retrain knowledge, practical skills; The management of faculty, administrators and staff does not ensure the standards and qualifications in accordance with the Charter of the University. Besides, it’s also lack of policies and working conditions to encourage scientific research of students and lecturers.etc. - Every year, the report does not have a realistic assessment of the quality of education in general and university education system in particular. From the Central Government (Ministry of Education and Training, the Ministry of Industry and Trade) to the base of university education is no agency in charge of quality management training; For these reasons, I choose the research title: “Assessment of the management quality trainings of universities under the MOIT” for my PhD dissertation with the hope that I can play my contribution to improve contents above to enhance the management quality training of universities under the MOIT. OBJECTIVES OF THE STUDY This study focused on the assessment of the quality management trainings of the universities under the MOIT. Specifically, it sought answer to the following objectives: 1. Assess the quality management trainings of the universities under the MOIT in terms of : 1.1. Mission and goal; 9 1.2. Education program; 1.3. Training activities; 1.4. Management of staff and faculty; 1.5. Scientific research application development and technology transfer; 1.6. Learning equipment and facilities. 2. Develop an enhancement program based from the finding. 3. Evaluate the enhancement program by experts on the field. SIGNIFICANCE OF THE STUDY This study will be of significance to the following: Through this research, the managers shall be assisted in assessment of the quality management trainings of the universities and at the same time will serve as the legal basis for assessment of the quality of training, based on the devised policies. University leaders: From this research, the university leaders will be able to build and design a mission of the university management in providing quality management training. Hence, the application of the solution will improve the quality of education in universities. Faculties This study will help teachers understand the role and responsibilities in improving of assessment the quality management training. For them to know that good quality training, along with other measures, requires good teaching staff, the ability to guide and equipped with the proper knowledge and skills for the advancement of students. Students Students will also directly benefit from this study. The investment of money, effort, time - time to get the quality of knowledge, professional skills in 10 their learning and research at the university. Upon completion, graduate students will apply the knowledge learned to practical production-business. Head of Business enterprise production This study will help businesses to select qualified human resources (knowledge, skills, and attitudes) in their recruitment strategy. At the same time, business sectors shall be able to have a clear idea on their roles and responsibilities in financial aspects/contributions, as well as to facilitate the location and environment for students for domestic practice, thus, improving the quality of training of students. SCOPE AND LIMITATIONS OF THE STUDY This study focused on the assessment of the quality management trainings of the universities under the MOIT at Vietnam. There were 15 education managers, 10 faculties and 5 students for each 8 universities with a total of 240 respondents involved in the study. The instrument used in this study was the questionnaire to assess the quality management trainings of the universities under the MOIT. The variables used for the assessment were the Mission and goal, education program, training activities, management of staff and faculty, scientific research application development and technology transfer, learning equipment and facilities. DEFINITION OF TERMS Assessment: Assessment can be defined as a general term Furniture embraces all methods used to judge the performance of a group, an organization or an individual. Evaluation is a review, critique, valuation. Management: The way of organizing control, impact of management objects subject to management in order to effectively achieve objectives set by the organization. The form of the main functions of management: planning, organizing, leading and directing or check.