Báo cáo thực tập tốt nghiệp ngoại ngữ working process and benefits from the internship and some contributiin to soleil fusion restaurant

VIET NAM NATIONAL UNIVERSITY HO CHI MINH AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES WORKING PROCESS AND BENEFITS FROM THE INTERNSHIP AND SOME CONTRIBUTIONS TO SOLEIL FUSION RESTAURANT FULL NAME: VO KIM NGOC STUDENT’S CODE: DTA176139 INTERNSHIP REPORT CLASS 18TA, ACADEMIC YEAR 2020 - 2021 INSTRUCTOR: NGUYEN THI XUAN HUE T R Ư Ờ N G Đ Ạ I H Ọ C A NAnG IGiangAN – 2021 INTERNSHIP REPORT  INSTRUCTOR: NGUYEN THI XUAN HUE STUDENT: VO KIM NGOC CLASS: DH18TA L o n g X u yê n , A p r i l , t h , 2 ACKNOWLEDGEMENT  During the period of internship, I received a lot of enthusiatic help and support that guided me to finish and overcome this meaningful time Thank to these people's help, my report is a successful accomplishment So, I am very grateful and would like to send my deepest thanks to those who has helped me Firstly, I would like to express thank to Mrs Truong Thi Thanh Nga Faculty of Foreign Languages, An Giang University - who contacted and helped me have the opportunity to my intern here Seconly, from the bottom of my heart I would like to sincerely thank to Ms Nguyen Thi Xuan Hue who is my instructor as well as a person giving advice and suggestions to me during the internship Without her support, I would not be able to complete my report in the best way Thirstly, I would like to thank all my teachers at the Faculty of Foreign Languages of An Giang University for teaching the specialized knowledges as well as practical advices and skills They are necessary for me to apply a job in the future In addition, I would like to send a special thank to Sunset Beach Resort and Spa for facilitating and giving me an opportunity to become an intern Beside that, I am very grateful to Mr Do Duc Hai is Head of the Culinary and Restaurant Management Department who is my instructor, teaching restaurant operations as well as giving me an objective comments Mr Thanh Hoa, captain of the restaurant and Mr Van Lang the staff of Soleilt Fusion Restaurant for sharing experiences and helping me wholeheartedly Moreover, I am also thank you to other staff at this place for their warm welcome Finally, I would like to sent all my gratitude to the important people in my family They are the motivation for me to continue the difficult time when I had to practice away from home Moreover, my friends play an important role in my report Without their help my report could not be as successful as I expect LIST OF PICTURE Picture 1: Sunset Beach Resort and Spa Picture 2: Deluxe Room Picture 3: Sunset Premium Ocean Panorama Room Picture 4: Grand Suite Ocean Panorama Picture 5: Floating Party Picture 6: Gym room Picture 7: Sunset Spa Picture 8: Sunset Beach Bar Picture 9: Soleil Fusion Restaurant Picture 10: A customer at the Lawn LIST OF CONTENT ABSTRACT PART A: DESCRIPTION OF INTERNSHIP COMPANY I RESORT INTRODUCTION LOCATION 2 HISTORY 3 ACCOMODATION FALICITIES AND SERVICES EVENTS II SUNSET BEACH BAR AND RESTAURANT INTRODUCTION SUNSET BEACH BAR SOLEIL FUSION RESTAURANT PART B: INTERNSHIP ACTIVITIES I JOB INTRODUCTION II ADVANTAGES AND DISADVANTAGES ADVANTAGES DISADVANTAGE 10 III SOME SITUATION AND SOLVING PROBLEM 10 IV EXPERIENCE LEARNED FROM THE INTERNSHIP 11 V CONCLUSION 12 VI SUGGESSION FOR RESORT AND FOR RESTAURANT 12 FOR RESORT 13 FOR RESTAURANT 13 VII SUGGESSTION FOR AGU AND FACULTY OF FOREIGN LANGUAGE 13 ABSTRACT  Internship is a big turning point for life The internship process helps students learn to accumulate work experience, to have a much more realistic perspective than what was known in school or class Moreover, the internship is the time for students to consider whether they are suitable for this job or not I choose to practice in the hotel restaurant field because it helps me practice communication and behavior skills as well as practice my patience That is also the reason why I choose a professional environment of Sunset Beach Resort and Spa Phu Quoc This report is the process of working as an intern during nearly months here Although the internship is not too long, it is enough for me to learn and improve my skills This report would include the internship process, experience while working as well as learning, some of drawbacks and benefits in the internship time and how to solve real situations when encountering them Besides that, in the final part of this report, I would suggest some ideas for the company and the Faculty of Foreign Language at An Giang university to become better PART A: DESCRIPTION OF INTERNSHIP COMPANY I RESORT INTRODUCTION: LOCATION: Located at 100C/2, Tran Hung Dao street, Duong Dong, Phu Quoc is a four-star resort where is elegantly designed It is simple and modern combined with luxurious interior, private balcony overlooking the sea, the most beautiful place to watch the sunset Situated in the center of the bustling Duong Dong Town, Sunset Beach Resort and Spa owns such a convenient location to go sight-seeing as well as enjoy local life and dishes About 5-minutes by bike from the resort, Phu Quoc night market welcome tourists with countless choices of entertainment, shopping and eating Besides, all of the popular tourist sight spots and beaches are only 10 - 30km away from Sunset Beach Resort & Spa, which may take approximately 45 minutes by motorbike Picture 1: Sunset Beach Resort and Spa 2 HISTORY OF RESORT: This place was built based on the great success of the Bar here At the beginning, there was only the Bar and then the Bar has been more and more developed thanks to a large number of customers Thanks to the development of the bar, the owner and some investors started to build this resort Through 14 years of establishment, up to now this place is honored to receive three prestigious items: Luxury Beachfront Resort, Luxury New Resort, Luxury Ocean View Resort at World Luxury Award (This is the most prestigious award system in the world in the field of hotel services and travel) ACCOMODATION: The design is inspired by the ship sailing out to the sea, covering the sea view to bring visitors the best quality service The resort has 118 modern hotel rooms with different types of rooms, meeting diverse accommodation needs of many subjects from singles, groups of friends to families or couples The rooms are designed with a blend of modern architecture and local cultural imprints and comfortable interiors True to the name Sunset Beach, visitors will enjoy the beauty of Phu Quoc's brilliantly colored sunset here with 95% of rooms possessing sea views Firstly, 32-34 m² with graceful, simple and modern design, Deluxe rooms are each equipped with one King bed or two single beds, elegant furniture and a balcony Picture 2: Deluxe room Secondly, Sunset Premium Ocean Panorama with 36m2 has a separate balcony with stylish indoor space, which makes the overall atmosphere relaxing and romantic Picture 3: Sunset Premium Ocean Panorama Room The last one, Grand Suite Ocean Panorama rooms are designed with Sunset Beach Resort & Spa signature curves, furnished with modern and luxurious large beds, restful bathtubs With this room the guest could hear the waves travelling through their ears and a closet touch to the nature FACILITIES AND Picture 4: Grand Suite Ocean Panorama SERVICES: Not only high-class accommodation services, Sunset Beach Resort & Spa is also equipped with a full utility system with restaurants, beach bars, indoor and outdoor infinity pools, spa, gym Firstly, there are infinity swimming pools with the famous "Floating Party" - the style of Picture 5: Floating Party enjoying afternoon tea in the sunset, creating a great attraction for any virtual living followers Customers will have moments of relaxation in a gentle space at Sunset Wellness - a complex of modern Spa and gym rooms Sunset Spa uses natural ingredients that are safe for the skin, combined with typical Vietnamese therapies, to help visitors' health recover and they can re-energize after a long day of fun Picture 6: GYM room Picture 7: Sunset Spa Moreover, the resort also has a car service for customers, gifting vouchers with discount food for customers at the restaurant … EVENTS: Banquet service at Sunset Beach Resort & Spa consists of a large conference room and a smaller one equipped with advanced appliances Based on all of these strongly-invested modern equipment and professional service staff, Sunset Beach Resort & Spa will be the ideal option for the meetings This is the ideal place for a wedding ceremony because of its spacious space and beautiful sea view II SUNSET BEACH BAR AND RESTAURANT: SUNSET BEACH BAR: Sunset Beach Bar located on the beach, right beside the outdoor swimming pool has constantly been considered one of the best Beach bar in Viet Nam This bar offers the customers relaxing moments of watching the sunset in the afternoon and watching the city shimmering in the evening This is also a place that Picture 8: Sunset Beach Bar attracts young people traveling to Phu Quoc and island residents because it not only has unique cocktails but also has classy, vibrant DJ music parties, with bands and even fire dance on weekends SUNSET RESTAURANT: Soleil Fusion Restaurant is designed in a modern, simple and sophisticated style This restaurant can accommodate 200 people and more than 20 seats outside Not only available for buffet breakfast, this place also welcome diners for lunch, dinner or party as per request Here is where the guests can try countless delicate local and Western signature specialties, or feel the quintessence of culinary arts from Asian – European styled dishes in a romantic and classic atmosphere, whole-heartedly and professionally served by young and ardent F&B team Picture 9: Soleil Fusion Restaurant Furthermore, to change the atmosphere for the customers, the restaurant has been decorated and served on the resort's lawn This lawn has the advantage that it is located next to the beach where the customers can enjoy the immense sea space while enjoying food and drinks Picture 10: A Customer at the Lawn PART B: INTERNSHIP ACTIVITIES Working at Soleil Fusion restaurant helps me learn a lot of new things as well as soft skills through the activities here Taking variety of roles at the restaurant such as casher, hostess helps me have more experience This part describes activities that I have done and learned during my internship at Soleil Fusion Restaurant I JOB INTRODUCTION: At the beginning, after taking over my internship position I was taken to the restaurant and greeted everyone Everyone at the restaurant is very friendly, which makes me feel easy to get along with and relieves me of the pressure at the first time After that, my friends and I introduce ourselves (full name, hobby ) one by one to the captain Then the captain told us about the restaurant, guided and assigned work to me I worked hours a day like other staff and had one day off during the week My working timetable changed all the time: - M6: from a.m to a.m - M7: from a.m to a.m - A2: from a.m to 10 p.m - A3: from a.m to 11 p.m M and A are just the names of my shift M6 and M7 mean that the shifts start in the morning and A2, A3 mean the shifts begin in the afternoon I have to go to the security room for timekeeping of each working session There are different activities between morning and afternoon In the morning, the restaurant had buffet service so at the beginning I had to prepare for buffet such as dispensing beverages like juice, tea, coffee, milk and wrote the name tags of dishes, then checked the utensils, tables and chairs to ensure everything is good to welcome guests In breakfast time, I always cleared up the dirty plates on the table to ensure cleanliness for the customers and then reset the table before changing to other one During that time, I had to reset pretty quickly to have enough tables for new customers At 9:45 a.m it is my duty to notify to the customers that the buffet is running out Then at 10 a.m I cleared up dirty plates at the buffet counter and reset all of the tables including cutlery, add sugar, salt, and pepper to the jar After that, the next activities was wiping place mat, stations and cutlery, washing and cleaning glasses, wiping dishes and taking them out to the buffet counter At a.m I set up the table for A Lar-Cart in European style with napkin, plate, glasses, butter knife In addition, I cleaned up dirty plates in the room at that time In the afternoon, I had to prepare some dishes and cutlery to set up on the restaurant lawn to sell A Lar-cart During that time, I am in this lawn to serve the customers At the end of the evening around p.m, I began to clean up everything at the lawn After all, I had to reset for the buffet counter and checked the utensils on the table to prepare for the next day Besides that, I have also been trained as a service professional with the following service procedures: _ Welcoming customers, invite them to the table (finding suitable table according to their requirements) _ Presenting Food, wine and beverage menu _ Taking order _ Unfolding the napkin on the customers’ laps (lady first) _ Preparing the right utensils for the food and removing unnecessary utensils _ Serving beverages _ Serving the food _ Caring customers (Do you enjoy your meal?) _ Ask if the customers would like to have for desert _ Presenting the bill _ Making farewell It can be said that, Soleil Fusion Restaurant has given me an opportunity to take on many different roles Beside waitress, I am working as a hostess Every morning, I received a buffet customers list from main office When the restaurant opened, I had to open the door to welcome the guest with a warm attitude After that, I needed to ask the customers room number to check the list then I lead customers to the table After breakfast time, I needed to re-check the list to calculate the number of people including adults and kids to create a bill for breakfast buffet Moreover, I continued to be trained another job that is cashier At the end of every evening, I needed to use the computer to check all bills that are sold that day and checked cash After that, I had to write the date, the amount of cash and my signature with the bill and the cash in the envelope then gave it to the accountant This job is pretty difficult to me because I am not good at calculating This is a weakness that I need to work on in the future II ADVANTAGES AND DISADVANTAGES: ADVANTAGES: The first advantage is my English background I am student in English Language, so I am able to communicate with foreigner customers This is a good chance for me to improve my speaking and listening skills Moreover, there are a lot of people from other countries in this place, so I could communicate with them and have a chance to find out some different cultures such as Korean, Japanese, American Beside English, knowing little Chinese helps me more confidence in taking care of the customers I found that people from China was happy when I tried to talk to them by their language and I also enhance my Chinese skills The next important advantages is that I have the best conditions during my internship thanks to people in the company They let me express myself and I had the opportunity to put what I have learned into practice So, I could deeping understand my work in the future DISADVANTAGES: Beside the above advantage, I have some disadvantages Firstly, because the customers come from different countries, their way of speaking English are different way Is it hard for me to understand and I am so confused at the first I try my best to find out how foreigners speak their English on the Internet and learn I also try to improve my listening and speaking skills In addition, in the process of working, I noticed that some practical things are different from the theory So, I was confused and had to ask the instructor For example, as a waiter at a restaurant I learned to take care of customers regularly by communicating with them and asking them questions like "How you feel about the food?" "Do you have any travel plans yet?" But when I put it into practice, I got frustrating responses and customer complaints In that case, I try to learn how to communicate effectively with customers through my instructor’s help Furthermore, restaurant field is not my specialty so it sometimes confused me with jobs in restaurants In that case, I ask for everyone's help and take notes all of new things to avoid forgetting my works III SOME SITUATIONS AND SOLVING PROBLEM During nearly months of practice, I have faced many situations that I am surprised and feel difficult to deal with but I tried my best to resolve the issues *Situation 1: On the second day of working, I met a fastidious foreign guest He ordered an iced milk coffee and I brought it to him After taking a sip, he called me, looked annoyed and said that he does not like condensed milk, this is my fault for not ordering carefully what kind of milk so I changed another drink for him This time, it was fresh milk and coffee as requested by him But after drinking, he still called me and angrily said that the drink was not as sweet as he wanted I apologized and changed another for him In the end, he was satisfied 10 After that, Mr Hoa (the captain of the restaurant) told me that some foreign customers would be very grumpy, so when ordering, I have to ask customers carefully to avoid this situation from happening again This is a big lesson for me *Situation 2: A guest order fried rice to eat at the restaurant After 15 minutes, I brought out the food but I could not find the customer anywhere I was confused and went looking for that guest If I could not find that customer, I would be the one to pay for this dish Fortunately, the restaurant manager found this guest sitting at the resort bar He said that because he waited for so long, he went sightseeing and sat here I came and said, "Sorry for keeping you waiting This is your dish Enjoy your meal" This was the situation that confused and scared me the most because maybe I would have to pay compensation The lesson I learned is to observe customers and if I something, ask others to observe for me IV EXPERIENCE LEARNED FROM THE INTERNSHIP During nearly months of the internship there, I have learned a lot of valuable experiences to help me look at myself and improve my knowledge and skills Firstly, I have a good environment to improve communication English skills in this place I have the opportunity to interact with many English speakers, improve my English reflex This is useful for me to enhance my English language Secondly, thanks to solving customer's complaints I have more bave when face to the customers Moreover, through the problem solving skills that I learned from seniors in the restaurant, I have improved some important soft skills such as communication skills, problem solving skills, team work skills At the beginning, I felt scared and confused when I encounter problems at work but I feel more confident in the face of difficulties now I can confidently deal with customers in similar situations Thirdly, through the jobs I find that the importance of being proactive at work Jobs in the restaurant require me to actively work and learn from others I learned 11 that people are not always willing to lead me, so I have to learn to observe and follow everyone in the restaurant It can be said that observing and actively working are two important factors in every working environment Furthermore, patience also contributes to the success of the job Dealing with guests everyday helps me to be more patient and I know how to control my emotions which makes me gradually complete myself Lastly, after a period of doing the internship, I noticed that it is very important to know how to manage my schedule as well as my working time This is the first time I am under pressure because living and working time here is far more than the time at school This made me go to the restaurant to work in a state of fatigue and ineffectiveness After two weeks, I started to learn how to manage my time to help me to be more productive in work as well as in my life Those are the important experiences and skills that I have gained through this internship Although it is not enough for me to be proud of myself, it will help me to be more confident in finding a job for myself in the future V CONCLUSION During nearly months of the internship, I have basically completed all my duties at the agency This internship helps me more mature and more confident Not only I am able to practice soft skills but also I can learn useful new knowledge that helps me feel easy to get the job in the future Besides that, after the internship, I also understand the advantages and disadvantages of the working environment as well as learn how to adapt in the new environment It can be said that this internship plays an important role in my learning process in particular as well as in my maturity in general VI SUGGESTIONS FOR RESORT AND SOLEIL FUSION RESTAURANT The resort in general and the restaurant in particular are a good environment to help interns bring into full play their abilities as well as create the best conditions 12 for students to practice effectively However, in general, there are still some limitations that need to be changed FOR RESORT: - This is a place with a very beautiful sea view, but the resort has not yet invested in decoration If invested in beautifully decorated, it will attract more customers - Sunset Beach Resort and Spa should focus on better customer care and should offer more services to satisfy customers as well as increase the reputation of the resort - Besides, in order for the resort to develop more, leaders should take better care of their employees There should be remuneration for employees who work well and enthusiastically FOR SOLEIL FUSION RESTAURANT: - This restaurant has a large number of visitors but the restaurant is not staffed enough so the customer service is still poor Therefore, in order to improve service quality for customers, the restaurant should hire more staff - In addition, the restaurant management department is not strict yet, so there are internal situations that are difficult to solve, causing internal conflicts So, the restaurant needs to have a stricter management - The next important thing is that although it is a restaurant with Asian European style cuisine, the menu for Asian dishes is still few, so Vietnamese customers have less choice Therefore, the restaurant should add a menu of Asian dishes for Vietnamese tourists to have more choices as well as to promote Vietnamese cuisine to Western guests VII SUGGESSTIONS FOR AGU AND FACULTY OF FOREIGN LANGUAGES - An Giang University should organize more internship for students so that students can be exposed to real work 13 - Besides, the school should introduce jobs to students in order to solve the job needs of students and also improve the reputation of the school - And the Faculty of Foreign Languages should regularly care students during their internship as well as focus on giving advices in case students need help / References https://sunsetbeach.vn/  14