Báo cáo thực tập tốt nghiệp ngoại ngữ restaurant specialist skills and knowledge at victoria chau doc hotel

Internship report TABLE OF CONTENTS ACKNOWLEDGEMENT .3 LIST OF PICRURES, CHARTS AND TABLES LIST OF ABBREVIATIONS ABSTRACT OBJECTIVE PART A: DESCRIPTION OF INTERNSHIP COMPANY .8 I HOTEL INTRODUCTION Thien Minh Group and the chain of Victoria Hotel and Resorts 1.1 Thien Minh Group 1.2 The chain of Victoria Hotel and Resort Victoria Chau Doc Hotel .9 2.1.Hotel Location .10 2.2 Historical background of Victoria Chau Doc Hotel .11 II HOTEL ORGANIZATION 11 III BUSINESS OPERATION: .14 Accommodation 14 1.1 Superior Room 15 1.2 Deluxe Room 15 1.3 Suite Room .16 Food and Beverage 17 2.1.Bassac Restaurant 17 2.2.Tan Chau Bar 18 IV HOTEL FACILITIES AND SERVICES 19 Hotel facilities .19 1.1 Swimming pool 19 1.2 Speedboats .20 1.3 Tra Su Meeting Room 20 1.4 Spa and Beauty 21 1.5 Boutique 21 1.6 Chau Giang cafeteria 22 Hotel services 22 PART B: INTERNSHIP ACTIVITIES 23 Nguyen Chan Hung– 18TA Page Internship report I INTERNAL RULES FOR TRAINEE 23 II WORKING TIME AND SHIFT FOR TRAINEE .23 III DUTIES OF TRAINEE 24 IV DAILY WORKS AND ACTIVITIES OF A TRAINEE .25 Some of my tasks in the morning shift 25 Some of my tasks in the afternoon shift 25 Some of my tasks in the evening shift 26 PART C: AN ASSESSMENT OF THE INTERNSHIP 27 I ADVANTAGES .27 II DISADVANTAGES .27 III CAUSES AND SOLUTIONS 28 IV WHAT I LEARNT DURING MY INTERNSHIP 28 PART D: CONCLUSION AND SUGGESTION FOR INTERNSHIP .29 I CONCLUSION 29 II SUGGESTION 29 Suggestion for an internship company 29 Suggestion for future trainee 30 Suggest for Faculty of Foreign Languages and Vietnam National University Ho Chi Minh - An Giang University 30 REFFERENCE 31 Nguyen Chan Hung– 18TA Page Internship report ACKNOWLEDGEMENT The successful accomplishment of this report depends largely on the contribution and guidelines of many people whom I want to express my deepest gratidute for having accompany me on this journey First and foremost, I would like to convey my sincere thanks to the Faculty Foreign Languages, Department of English Linguistics Translation & Interpretation and Vietnam National University Ho Chi Minh City - An Giang University for creating all favorable conditions for me to learn and experience, to apply my academic skills and knowledge into real life as well as to have a good preparation for my future In addition, I greatly appreciate supporting of Mrs Truong Thi Thanh Nga, my instructor To me, her helpful sharing, sincere suggestions, useful advices, also on-phone calls and cozy conversations are one of those factors to help me accomplish this internship period Moreover, I am particularly grateful to Mr Nicolas – General Manager and Mr Hien – Human Resources Manager, who have given me the opportunity to practice at Victoria Chau Doc hotel Especially, I am heartily thankful to the assistance given by Mrs Lam Thi Kim Hoa - Bar & Restaurant Manager, Ms Le Thi Tuyet Suong - Bar & Restaurant Supervisor and Mr Dinh Hoang Huy Cashier Supervisor because of valuable lessons, continuous guidance, willing to send precious time to guide me day after day Besides, I also send my special thanks to staff members working at Victoria Chau Doc Hotel; they are willing to cooperate and enthusiastically assist me as much as possible We have the best memories that will not be faded in my mind At the end, I would never forget the encouragement and supporting of my family and friends always standing by me during my internship and period for completion this report Nguyen Chan Hung– 18TA Page Internship report LIST OF PICRURES, CHARTS AND TABLES Picture Victoria Chau Doc Hotel Picture Location of Victoria Chau Doc Hotel 10 Picture Superior Room 15 Picture Deluxe Room 15 Picture Suite Room 16 Picture & The Bassac Restaurant ( inside & terrace) 17 Picture & Some dishes at Bassac Restaurant 18 Picture 10 & 11 The Tan Chau Bar (inside & terrace) 19 Picture 12 Victoria Swimming Pool 19 Picture 13 Victoria Speedboat 20 Picture 14 Tra Su Meeting Room 20 Picture 15 Vinh Te Spa 21 Picture 16 Oc Eo Boutique 21 Table Victoria Chau Doc Room Prices Table 16 Table Local & European Specialities of Bassac Restaurant 18 Table 3.Working hours for trainee at Bassac Restaurant 24 Chart Victoria Chau Doc Organization Chart 12 Nguyen Chan Hung– 18TA Page Internship report LIST OF ABBREVIATIONS VCD: Victoria Chau Doc Hotel FFL: Faculty Foreign Languages AGU: An Giang University TMG: Thien Minh Group GM: General Manager HR: Human Resources CD: Chau Doc VND: Viet Nam Dong EEM: Electricite et Eãu de Madagascar ISO: International Standards Organization LCD: Liquid Crystal Display Depts: Department S: Shift Number S1: Shift Number S7: Shift Number H1: Haft Shift Number H4: Haft Shift Number Nguyen Chan Hung– 18TA Page Internship report ABSTRACT The whole internship process and result at Victoria Chau Doc Hotel are clearly presented from general to detail information in this report The first part is the description of the internship company including the chain of Victoria Hotel & Resort and Thien Minh Group and some material facilities about Victoria Chau Doc Hotel In the next part, I would show internship activities and what I experienced at the company with advantages, disadvantages, causes and solutions and some useful lessons I learned from new tasks as well as the way I overcame problems during training time The last part is the conclusion of the internship and would give some suggestions for VCD, future trainees and FFL & AGU in the following years Nguyen Chan Hung– 18TA Page Internship report OBJECTIVE An internship, which has to be carried out outside the university, is part of the curriculum Thanks to the internship process, students have a great opportunity to apply the academic knowledge and skills into their work, to express themselves with their own opinion and attitude, are able to learn and cultivate more in the real workplace That is the reason I decide to a trainee at Victoria Chau Doc Hotel I personally think in this place I can have a professional working environment and good facilities to learn and practice knowledge and skills of Hotel and Restaurant As a 4-star international hotel, Victoria Chau Doc Hotel attracts a large foreign tourist, so this is an ideal condition for English student like me to demonstrate my communication and language ability I believe that this is a wonderful place that helps me increase my competences, improve my speaking English skill with confidence and fluency Although internship time was short, experiences I obtained that are great Nguyen Chan Hung– 18TA Page Internship report PART A: DESCRIPTION OF INTERNSHIP COMPANY I HOTEL INTRODUCTION Thien Minh Group and the chain of Victoria Hotel and Resorts 1.1 Thien Minh Group TMG was established in 1994, is a leading tourism business in Vietnam, owns three major travel brands, an online travel booking company, and 11 hotels in the segment from to stars, and a hotel management company Every year, Thien Minh welcomes about 90,000 tourists and serves about 200,000 tourists using accommodation services at hotels under the group TMG Vietnam currently owns a number of famous brands in the market such as Buffalo Tours, Hai Au Aviation, Victoria Hotels and Resorts, ÊMM and iVIVU.com 1.2 The chain of Victoria Hotel and Resort Victoria Hotel and Resorts, one of the chains of Thien Minh Group, is a combination of Indochina beauty and the French architectural style with flourishes of local tradition It is located in outstanding tourist destinations in Vietnam, Laos and Cambodia Victoria hotel and resort chain offers visitors a unique experience of a true Indochina From the pristine mountains surrounding Sa Pa town, to the ancient town of Hoi An, through the coastal sand dunes of Phan Thiet to the unique floating market of the Cuu Long region and the ancient city of Luang Prabang, visitors will always find in Victoria, the sincere hospitality and the passionate and enthusiastic spirit typical of East Asian culture Not only that, the hotel always wants to bring visitors to feel the magic of Indochina through experiences close to the people and local culture Nguyen Chan Hung– 18TA Page Internship report Victoria Chau Doc Hotel Victoria Chau Doc Hotel is a luxury 4-star hotel in Chau Doc city, rated as one of the most famous and comfortable hotels in An Giang province The hotel is built following French architecture, cozy style, blending with the surrounding nature, and is an ideal stopover to explore the fascinating Chau Doc region Thanks to the unique location of the hotel, visitors can see the whole landscape of the river, from the floating fishing villages with diligent residents, the bustling floating market with commercial activities or the peace and gentleness Cham village Victoria Chau Doc Hotel has been nominated by The Guide magazine, under the Vietnam Economic Times, for the slogan "Preserving a green environment” Picture Victoria Chau Doc Hotel Nguyen Chan Hung– 18TA Page Internship report appetizers, warm appetizers, salads, soups, main course, dessert, coffee and tea and Vietnamese Mekong menu Some Local and European Specialties of the restaurant are presented in the table below: Table : Local and European Specialties of Bassac Restaurant: Local Specialies Mam Hotpot European Specialies Grilled Lamb Fish Noodle Soup Grilled Salmon Basa Fish in Clay-pot Spaghetti Carbonara Grilled Eggplant with Mince Fork Beef Tenderlion Dien Dien Flower Soup Caesar Salad Picture & Some dishes at Bassac Restaurant 2.2.Tan Chau Bar It offers fresh drinks, cocktails, fine wine with Western & Asian snacks and beers It is a perfect place to unwind after a day of sightseeing in CD city Visitors can choose to sit inside with a French stylish & luxurious facility or an outdoor terrace overlooking the river The bar can hold 100 people and opens from am to 10 pm and offers also swimming pool service Nguyen Chan Hung– 18TA Page 18 Internship report Picture 10 & 11 The Tan Chau Bar ( inside & terrace) IV HOTEL FACILITIES AND SERVICES Hotel facilities 1.1 Swimming pool Operating hours: am – pm The pool is located in front of Tan Chau Bar facing the Bassac river Guests will swim and play with family and friends Towels and bar services are available nearby NOTE: The children must be accompanied by their parents Picture 12 Victoria Swimming Pool Nguyen Chan Hung– 18TA Page 19