Báo cáo thực tập tốt nghiệp ngoại ngữ internship at au viet uc foreign language centre

VIETNAM NATIONAL UNIVERSITY HO CHI MINH CITY AN GIANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES INTERNSHIP REPORT INTERNSHIP AT AU VIET UC FOREIGN LANGUAGE CENTRE INSTRODUCTOR: MS DO THI NGOC NHI FULL NAME: NGUYEN THI HUE HIEU CLASS: DH18TA STUDENT’S CODE: DTA176102 ACADEMIC YEAR: 2020-2021 An Giang- 2021 INTERNSHIP 2021 TABLE OF CONTENTS  -ACKNOWLEDGEMENT INTRODUCTION LIST OF FIGURES LIST OF ABBREVIATION A GENERAL INFORMATION OF AU VIET UC FOREIGN LANGUAGE CENTRE I Background of Au Viet Uc foreign language center II The organisational structure of the centre 10 III Office schedule 11 IV Visions and missions of Au Viet Uc foreign language center 11 Visions 12 Missions 12 V Core values of the center 13 VI Company culture 13 Culture of creativity 13 Culture of positive thinking 13 VII Some outstanding English courses of the centre 14 English for young children 14 English for children 14 English for teenagers 15 English for the international examinations 15 English for communication 16 B INTERNSHIP DESCRIPTION 17 I My supervisor and colleagues 17 II My position and responsibilities 17 III Pros and cons of the positions 20 Pros of the positions 20 INTERNSHIP 2021 Cons of the positions .21 IV Solutions for the difficulties .22 C OVERVIEW INTERNSHIP EXPERIENCE .22 D CONCLUSION AND SUGGESTION 23 REFERENCE .25 INTERNSHIP 2021 ACKNOWLEDGEMENT The internship is as a part of my English linguistics at An Giang University I took an 8-week internship (22 February – 18 April 2021) at Au Viet Uc foreign language centre First of all, I would like to give my profound thank to An Giang University, especially, Faculty of Foreign Languages because they arrange this internship period for me together with my classmates This internship would not have been performed without the support of my supervisor at the Au Viet Uc centre, Ms Le Thi Du Em Her enthusiasm, experience, and attention to details have been an inspiration for me to carry out my duties in the best way Moreover, she also gave me some great images and unexpectedly shared invaluable information about the centre so that I could fill up my report In this acknowledgment, I want to take this opportunity in order to express my deepest thanks to her and other teaching staff, who I worked with during the internship process because they provided me with the necessary advice and guidance Their guidance was extremely valuable for my study both theoretically and practically Then, I would also like to show my deep appreciation to my instructor, Ms Do Thi Ngoc Nhi, who helped me finalize my internship report INTERNSHIP 2021 INTRODUCTION This report describes my internship experience at Au Viet Uc foreign language centre in Long Xuyen city It is divided into four parts Part one summarizes the general information of the centre that I was provided by my supervisor It includes the missions and visions of the centre Part two tells about the positions and details of my duties that I was assigned It also mentions the advantages and disadvantage I have faced throughout the period of internship Furthermore, it also describes how I solve the difficulties I coped with The next part explains how these responsibilities contributed to my development as an intern The last part sums up my whole report INTERNSHIP 2021 LIST OF FIGURES Figure 1: The logo of Au Viet Uc foreign language centre Figure 2: The main office- Campus of the centre Figure 3: Campus of the centre - My workplace in the intern experience Figure 4: Campus 3- The latest campus has been set up since 2019 Figure 5: The organisational structure of the centre Figure 6: EVAS brochure INTERNSHIP 2021 LIST OF ABBREVIATION EVAS: Europe Vietnam Australia School (Au Viet Uc centre) INTERNSHIP 2021 A GENERAL INFORMATION OF AU VIET UC FOREIGN LANGUAGE CENTRE: I Background information of the centre: Au Viet Uc foreign language centre is the trademark of Long Xuyen Education Investment Company limited (LXEI) which was established on 11th October 2013 Its main office as its first campus is located in 815-816, Ha Hoang Ho street, Dong Xuyen ward, Long Xuyen city, An Giang province Figure 1: The logo of Au Viet Uc foreign language centre Figure The main office – Campus of Au Viet Uc foreign language center INTERNSHIP 2021 Figure Campus of the centre– My workplace in the internship experience INTERNSHIP 2021 Figure Campus 3- The latest office has been set up since 2019 After years of operation, the centre reaches some stable positions and appreciable achievements It is regarded as the biggest English center in Long Xuyen city now It has trained thousands of learners of many ages and levels At Au Viet Uc center, learning English is not only the goal of learners but the learners are also taught so that they become future leaders and global citizens along with their good personalities and characters Over the past seven years, it has been expanded to two more campuses in Long Xuyen city One of them is situated in 79, Tran Hung Dao street, My Long ward (2016) The last one has already been built in 26, Hung Vuong street, My Long ward (2019) Thus, the centre has three campuses in different locations in Long Xuyen city Customers can contact the company via: Website: Auvietuc.ed.vn; Facebook fanpage: Ngoainguauvietuc; 2021 INTERNSHIP Director Training department Human resource department Head of division Head of division Teaching staff Office staff Developing company department Marketing staff Consultants Figure The organisational structure of the centre III Office schedule: Campus starts at 7:30 a.m and ends at 9:00 p.m from Monday to Sunday The schedule of campus and is similar to Campus but on Sunday, they close at 12 a.m instead of p.m IV Visions and missions of the centre: The company always bents over backward to create a professional and modern work environment for each employee Moreover, it also maximizes the rights of the staff in the centre that allows them to work and devote themselves to the company The employees are honoured by the company because of their valuable and important contributions It is a harmonious combination between the benefits of enterprises and the benefits of employees The staff follow two core values of the centre: working with “your dedication and your talent” “Build future together”the slogan of the company is regarded as the centre’s guideline in order that all of the leaders and staff follow 11 INTERNSHIP 2021 Visions: The company has established numerous goals for 3-5 years among which are:  Always be the lead in the field of English education in An Giang province   Continuously improve the English education’s quality and the company’s services.  Become the pioneer to innovate the new teaching methods.  Develop and broaden its campuses more and more soon.  Provide consultancy services for people who have the intention of study abroad   Set up an international system of kindergartens in An Giang province. Missions: The Mission of Au Viet Uc English Language Center is to:  Support for the development of educating English in An Giang province through the best English learning environment.  Apply and research effective new curriculum and teaching methods in order to help students improve their English skills including speaking, listening, reading, and writing skills as well as thinking in English.  Develop students’ vocational, social, physical, and emotional potential   Assist domestic learners with their academic and non-academic needs and connect them to international English in the global context;  Provide high-quality English programs for learners with specialized English needs and goals;  Develop and conduct high-quality English language proficiency assessment;  Contribute to the community benefits and provide leadership for the community.  Create and maintain a strong relationship between the center, parents, and students that based on our trust for each other. 12 INTERNSHIP 2021 V Core values of the center: Au Viet Uc centre has some core values which all of the members in the center aim to:  Work with “your dedication, your talent”.  Be honest.  Be responsible for your students/ your leaders/ your tasks.  Contribute to the growth of the company and the local community.  Create a harmonious relationship between the interests of the company and employees. VI Company culture: The centre has a wonderful working environment with a lot of cultures and professionalism The cultures of the company that I found are shown below: Culture of creativity: The teachers in the centre always think creatively about organizing teaching activities like games, mind maps, puzzles or role plays that can make their lessons more interesting and attractive to their students effectively These creative teaching methods offer a motivation for learning English for learners Thus, to work in the centre, the employees are required to be extremely creative people The company always tries to create an environment for its staff to develop their creativity as much as possible Culture of positive thinking: The optimism brings the officer a lot of advantages such as getting higher productivity in working, maintain good relationships with other people, and reduce depression The company tried to develop this culture in its working environment owing to understanding profoundly the importance of positive thinkings Consequently, although the staff regularly worked under pressure, they still thought positively about the better aspect of a problem and find a way to solve it They always said nice words to encourage the other people who were stuck in trouble Positive 13 INTERNSHIP 2021 thinking in the workplace helped increase good emotional feelings instead of stress and raised the higher productivity of the company VII Some outstanding English courses of the centre: English for young children (EVAS Stars): 36-week course This course is for young children (from age of to 6) It consists of three levels They are Twinkle stars, bright stars, and superb stars The young children who did not approach learning English before, not know anything about English are arranged to study at these levels The young children study English through flashcards, pictures, videos, and songs Those things are designed and updated every year to renew the content of the curricular The children also spend from two to three hours per month learning with English native teachers They are proud of the program because it is their monopoly The other organizations can not be shared and they not have the right to use the course for their benefits English for children (Cambridge Stars): 48-week course The course also has three levels like EVAS Stars They are Starters, Movers, and Flyers May be, most parents know the course because of its popularity in the world It is a part of Cambridge Assessment English The course helps students improve four main skills in English including listening, speaking, reading, and writing After finishing the course, students can take the Cambridge examination to get an international certificate from Cambridge University Plus, they can communicate fluently about topics and tell a short story in pictures They would reach a general knowledge of many topics- the topics are very close to their daily life such as food, directions, places, etc Thus, the learners are easy to practice their lessons in their conversations every day 14 INTERNSHIP 2021 English for teenagers (KET-PET level of Cambridge CERF): 40week course KET and PET qualifications are proof of your ability to use English to communicate in some situations The exam of these levels tests all four of learners' English language skills The course of KET and PET is suitable for the learners who are studying at secondary schools and high schools The course is designed to prepare carefully for them the amount of usage English skills and social knowledge, which will give them the confidence to go on and reach higher levels This course is expected to provide a quality source of talent, leader, and global citizen for society English for international examinations (IELTS and TOEIC): 24week course IELTS and TOEIC are two of the most popular international examinations in the world now They are customized to test the language ability of people who have needs of studying abroad, immigration, or working in companies where English is used mainly to communicate The learners in our centre offer a series of courses and lessons to prepare them for a specific international standardized test of English They are taught to analyze carefully the test, and some useful tips for completing the test on time Moreover, they usually practice taking the example exams which are similar to the recent actual tests In the course the learners can find:  An overview about these tests such as how many parts the test has, how much time for each part, what they should to achieve a high score, etc  Tips and strategies for a successful test preparation that helps them have enough time to take the exam  What the native speaker examiners expect on the performance of candidates 15 INTERNSHIP 2021 English for communication (from Basic level to Academic level): 24-week per level English for communication course focuses on the learners who have rather good grammar skills but are not good at speaking and listening The learners who want to have a native-speaker English environment to practice their English communication skills absolutely can choose to attend this course They also have a chance to join a regular English-speaking club outside the campuses with nativespeaker teachers After this course, the learners feel more confident, have enough vocabulary, and correct pronunciation to communicate in English Figure 6: EVAS brochure 16 INTERNSHIP 2021 B INTERNSHIP DESCRIPTION: I My supervisor and colleagues: My supervisor, Ms Du, is the head of our Campus and has been working in the centre for many years She belongs to the training department of the centre She was responsible for many duties like teaching, consulting, arranging the working schedule of Campus 2’s employees, and so on I considered myself lucky to have her – such an experienced officer as my supervisor since she always took time for my questions and was willing to help In addition, two more people also played an important role in guiding me as my other supervisors during my internship –Ms Huong La, the director of our centre, and Ms Tran, the head of our main office I am very thankful to them for their invaluable suggestions and help, which were useful for me Also, Ms Huynh, one of my colleagues who I was working with daily (she was the one I learned most of the things from) Finally, I cannot skip the fact that all my co-workers are very kind people and they all contributed towards the ambiance at work and who made me feel welcomed and comfortable to work with from the very first day of my internship II My positions and responsibilities: I worked in many positions in my internship experiences such as an educational consultant, a receptionist, a teaching assistant, and a tutor for the learners but my main positions were a combination of a receptionist and educational consultant in the front desk at Campus two’s office In my first week of internship in the centre, I received the training I needed for my internship that including training specific to the centre’s procedures and policies Ms Tran, the head of Campus one, was in charge of showing me some outstanding information about all the systems of the three campuses including its background 17 INTERNSHIP 2021 information, missions and visions, core values, and company culture that help me get a clear overview of the centre Besides, she also indicated all English courses taught in the centre including English for young children, English for children, English for the teenagers, English for international examination, English for communication and some more special courses of the centre After that, I was assigned a working schedule for the internship My working hours were p.m to p.m from Monday to Saturday At the weekend, I worked from 7:30 a.m to 11:30 a.m When I worked in the centre, I was required to wear its dress code – a typical white shirt with a black skirt all the time along with a pair of pumps Then, I learned some office etiquettes and communication skills, as well as how to operate standard office equipment such as phone systems, printers, copiers, and computers in my workplace I was trained under the supervision of Campus two, Ms Du and I observed the way she conducted all the typical daily tasks like bringing the folder of classes into the teacher room, printing and preparing teaching materials for teachers such as flashcards, pictures and portfolio, and so on After that, I worked under her observation during the first week until I was comfortable and confident to complete independently all the expected daily tasks Of course, my first time as an office intern was likely to be assigned lower-level tasks initially After that, the complicated assigned tasks increased over time I would like to go into the details of my positions and responsibilities below Firstly, a receptionist is always the first person to interact with customers and is considered as the face of a company A receptionist is required to have a pleasant personality, a well-groomed appearance and be calm in every situation and work under multiple tasks as well as stress Thus, the receptionist was evaluated as highly important in the centre When I worked as a receptionist in the centre, I was responsible for managing the front desk I handled administration tasks, including greeting the parents and learners as soon as they arrived at the office and answering office phone calls in a timely and polite manner I was trained to make a professional, courteous, and friendly first impression on every people who came into my workplace consisting of 18 INTERNSHIP 2021 parents who wanted to have some queries about an English course for their children or those who needed me to provide them correct information about all the extracurricular activities of the centre My appearance was also very important for this position I learned that the way I smiled and dressed impacted the emotional feelings of customers a lot Therefore, I had to smile and act as much naturally as I can I often tackled the issues through the phone in this case I would determine the purposes of the calls and forward those calls to the appropriate person or department to resolve them After every working day, I typed a daily report and submitted it to my supervisor This report enabled her to manage and accounted for the progressing of all activities within a day I also took part in photocopying and collating the teaching materials and customers’ information documents In addition, my responsibility was keeping the receptionist area clean and neat Secondly, my other main position was as an educational consultant Being a consultant required me to take on a lot of responsibilities and academic knowledge related to the centre’s English courses My daily mission was quite similar to a receptionist However, there are some differences from the receptionist position The first difference was that I had to possess all of the information about the centre’s English courses like EVAS Stars, Cambridge Stars, IELTS, and so on Effective communication skill was very necessary to be able to understand what the students and their parents basically needed and be able to tackle them functionally Besides, I was mainly in charge of consulting English programs and sale activities I have trained nine steps for standard consultation: first and foremost, I greeted the guest and created a great first impression on them by smiling and nod lightly my head Secondly, I had to ask something related to the English learning process of the learners and clarified the customer’s needs Thirdly, this was the most important phase because I would test and evaluate their English ability that helped me be able to arrange them into an English course It would be the most suitable for them Then, I introduced EVAS English courses for new customers Next, I dealt with the customer’s problem Regularly, their difficulties were schedule, tuition fee, and so on After tackling their problems, I sold the course and received customers’ 19