Điều kiện đảm bảo chất lượng phần mềm xuất khẩu của công ty phần mềm fpt

8140 LV /TliS DHKTQD 9,0phan bat buocphai co) Hoi dong kinh de nghi Hieu trudng trudng Dai hoc KTQD xet duyet va cap bang thac sT cho hoc vien Cac vien HD bieu quyet cong khai, nhat tri thong qua: ^z/^T Hoi dong cham luan van thac sT ket thuc vao hoi T./H gid J.P phut, ,.Z3 / 11 /201 J Thir ky Hoi dong 72_20J_Q Chu tich Hoi dong Luu y: Diem cudi cung cua LV khong duoc virgt qua 10 diem YEU CAU CUA HQI DONG CHAM LUAN VAN THAC SI Ve nhung diem can sura chua, bo sung tnroc nop luan van chinh thuc cho VDTSDH A X- '/ J ch oJ ?Lc'v • Cam ket cua hoc vienz rk\ ty? J c k .v.Gkt _ * 'J c u'3 Xvxxc • ■ • ”\j - Neu hoc vien cd trach nhiem chinh sua theo yeu cau cua Hoi dong chdm luan van Trong trudng hop khong chinh sua se khong duoc cdng nhan ket qua bao ve - Hoc vien phai dong ban yeu cau chinh sua vao cuoi luan vSn chinh thuc nop cho vien DT SDH 77 Buoc 5: Ket qua thuc hien cac test script d Budc 4, danh gia va tong hop bao cao qua trinh thuc hien kiem thu tu dong Lffi ich cua giai phap Vdi viec su dung bien phap nay, Cong ty thu duoc nhung loi ich sau: - Giam bdt nhan luc, thdi gian cung nhu cong sue thuc hien cong tac kiem thu chat luong phan mem, dong thdi giup tang tin cay cho chat luong phan mem - Giam toi da nhung loi phat sinh cua phan mem ma cong tac kiem tra bang phuong phap truc quan khong the phat hien duoc - Giam chi phi cho qua trinh kiem thu phan mem Ngoai ra, bien phap cung ren luyen kv nang lap trinh cho kiem thu vien, giup nang cao tay nghe cua kiem thu vien r r a a 3.3.5 Hoan thien he thong quan ly chat laang phan mem Nhu cau cua khach hang luon thay doi theo khong gian va thdi gian nen doi hoi chat luong san pham dich vu mot hoan thien hon Do do, doanh nghiep r \ r ' ' luon phai nam bat nhu cau cua khach hang va thoa man nhu cau mot cach tot r r r a nhat vdi chi phi kinh te hop ly nhat Viec muc thoa man cua khach hang ve chat luong san pham la rat kho khan va kho thuc hien mot cach truc tiep Tuy nhien, co the danh gia gian tiep su thoa man, hai long cua khach hang thong qua so luong don dat hang Khach hang danh gia ve chat luong cua san pham thong qua viec danh gia HTQLCL ma doanh nghiep ap dung cung nhu cam ket dua Nhu vay, viec ap dung HTQLCL tien tien, khong ngung cai tien va hoan thien he thong chat luong de thoa man mot tot hon nhu cau khach hang la mot tat yeu khach quan cho moi doanh nghiep muon dung vung va phat trien co che thi trudng Viec ap dung bo tieu chuan ISO 9001:2008 ket hop vdi mo hinh CMMI-5 vl.2 la mot yeu cau khach quan su doi hoi cang cao cua khach hang, trinh phat trien cua quan ly chat luong Tuy nhien, mo hinh CMMI-5 vl.2 duoc danh gia la kho hieu va khong de ap dung dan den tinh trang Cong ty ap dung mot cach may moc vi vay co phat sinh nhieu tai lieu kem theo, he thong quy trinh cong kenh, kho ap dung 78 Chinh vi vay, nhu cau cai thien he thong chat luong la can thiet doi vdi Cdng ty, co the coi day la mot each thuc va cung la co hoi nang cao trinh quan ly chat luong Do do, Cdng ty can nang cao trinh quan ly chat luong phien ban CMMI-5 vl.3 thay cho phien ban 1.2 dang ap dung hien Ly Cdng ty nen ap dung CMMI-5 vl.3 nhu sau: - CMMI-5 vl.3 da dieu chinh cac sai sot duoc phat hien qua trinh su dung phien ban hien hanh 1.2, dong thdi bao gom cac cai tien de giup cho md hinh trd nen tot hon, de hieu va de ap dung hon - De tranh viec cai tien dm dom qua nhieu, trd nen phinh to hoac du thua, mot sd tieu chi giam sat cung duoc ap dung - Mot sd khac biet duoc loai bo de dong nhat giua cac md hinh va do to chuc de su dung cac md hinh dong thdi, do cac tai lieu he thong quy trinh dupe rut ngan - Cac kinh nghiem thuc tien dupe cap nhat de dam bao chung dupe the hien, phan anh cac khai niem va each thuc thuc hien hien dai De thuc hien chuyen ddi cdng he thong dam bao chat luong theo md hinh CMMI-5 vl.2 sang vl.3 thi trudc tien Cdng ty phai dua mot lich trinh va cac buoc thuc hien cu the Cac buoc Cdng ty can tien hanh dupe the hien theo Hinh 3.4 Toan bo tien trinh chuyen ddi bat dau tir cam ket cua lanh dao den danh gia cap chung chi theo md hinh chat luong cua CMMI-5 vl se dupe thuc hien vdi cac buoc cu the: - Cam ket cua lanh dao: Cd the noi lanh dao quan ly chat luong la mot yeu cau quan Neu lanh dao cua Cdng ty khong nhan thuc, khong thau hieu dung dan ve chat luong thi se khong the cd quyet dinh, hudng di dung dan cung nhu ngudi lao dong se khong y thuc dupe su can thiet phai tao chat luong De lam tot chuc nang va the hien dupe vai trd cua minh ddi vdi cdng tac quan ly chat luong lanh dao Cdng ty can: 79 + Cam ket va loi cuon moi nguoi cung tham gia vao cong tac quan ly chat luong + Tao dieu kien ve nguon nhan luc cho viec phat trien co hieu qua va hieu luc he thong chat luong + Thiet lap tam nhin chinh sach va muc tieu chat luong gan voi muc tieu cua Cong ty + Dan dat Cong ty di theo phuong huong da dinh, tao su trung thuc giua moi nguoi voi Hinh 3.4: Quy trinh hoan thien HTQLCL phan mem 80 - Tien hanh dao tao cap nhat CMMI-5 vl.3: Mot da co su cam ket ve chinh sach cai tien he thong chat luong thi dao tao huan luyen la mot yeu to het sue quan de thuc hien cai tien he thong chat luong Cong ty can tien hanh dao tao ve quy trinh CMMI-5 vl.3 den toan bo nhan vien de ho hieu ro hon ve md hinh vdi phien ban mdi - Tung budc sua ddi he thdng van ban: Sau tien hanh dao tao cap nhat nhung kien thuc ve quan ly chat luong va he thdng chat luong theo md hinh CMMI- vl 3, Cdng ty can tien hanh sua ddi van ban theo yeu cau cua md hinh mdi Viec thay ddi dau tien chinh la sd tay chat luong bdi vi sd tay chat luong bao quat toan bo he thdng quan ly ma Cdng ty xay dung va ap dung Hon nua, nd cdn bao gom ca nhung cam ket cua lanh dao, chinh sach va muc tieu chat luong Cdng viec tiep theo la sua ddi cac quy trinh cho phu hop vdi md hinh mdi va phu hop vdi su phat trien cua Cdng ty Nhung ban bieu va hudng dan cdng viec cung can sua ddi cho phu hop vdi yeu cau cua md hinh mdi - Van hanh thu he thdng van ban mdi: Viec sua ddi he thdng van ban di lien vdi viec van hanh thu he thdng van ban Muc dich cua viec sua doi di lien vdi viec van hanh thu la de tim nhung dieu bat hop ly tien hanh xay dung, sua ddi de tu dieu chinh cho phu hop Tranh lang phi thdi gian va quyen luc khong can thiet thdi - Van hanh QMS (Quality Management Systems) mdi: Sau thuc hien sua tung phan cac quy trinh thu tuc theo md hinh mdi thi tien hanh danh gia HTQLCL mdi de xem xet su thdng nhat, nhat quan giua cac quy trinh thu tuc Khi tien hanh cdng viec d budc nay, Cdng ty can tien hanh danh gia noi bo Cdng ty cd the mdi chuyen gia tu cac to chuc chung nhan quoc te tham gia de viec 81 a e r danh gia mang tinh khach quan va co the yeu cau chuyen gia ghi nhan cac ket qua danh gia - Danh gia cap chung chi CMMI-5 vl.3: Khi cong viec tien hanh troi chay, nhung diem chua phu hop, Cong ty co the yeu cau co quan tu van tien hanh danh gia so bo de tim nhung diem luu y, khong phu hop de sua doi khac phuc sau Cong ty moi Vien Cong nghe phan mem SEI tien hanh danh gia chinh thuc de cong nhan va cap chung chi CMMI-5 vl cho Cong ty Lai ich cua giai phap Ap dung giai phap cai tien dem lai nhung loi ich: + Thda man mot tot hon nhu cau khach hang (nhu cau luon bien ddi) chat luong san pham cang nang cao + Tiet kiem duoc chi phi va nguon luc, gia re giam ty le loi phan mem + Nang cao mot budc trinh quan ly, y thuc trach nhiem cua mdi ca nhan doanh nghiep lam cho moi ngudi doanh nghiep gan ket vdi nhau, r r cang gan bo vdi cdng viec dupe giao, gan bo vdi doanh nghiep thong qua viec thda man lao dong + He thong tai lieu quy trinh - quy dinh - hudng dan dupe rut ngan, don gian va de hieu + De ap dung HTQLCL ddi vdi tat ca cac du an Cdng ty 3.4 Kien nghi voi Nha nude 3.4.1 Hoan thien mdi truong phap ly cho nganh CNPM + Cai each thu tuc dau tu rudm ra, giam thieu giay to, cac budc qua trinh xin giay phep dau tu Dac biet chu den viec thuc thi luat ban quyen cho A A A A cac san pham phan mem Viec thuc thi nghiem chinh cac luat ve ban quyen mot mat A A A f se thuc day nen cdng nghiep phan mem nude phat trien, mat khac se tao mdi trudng kinh doanh lanh manh cho cac doanh nghiep nude ngoai dau tu vao cdng nghiep phan mem Viet Nam Cac Cdng ty nude ngoai se khong e ngai thue 82 cac Cong ty Viet Nam lam gia cong phan mem Tu tao dong luc de doanh nghiep phan mem nang cao chat luong san pham de tao uy tin doi voi cac doanh nghiep nuoc ngoai va nang cao nang luc canh tranh doi voi cac doanh nghiep nuoc + Hoan thien moi trudng phap ly va nang cao nang luc quan ly nha nuoc ve vien thong Internet: can tiep tuc hoan thien nhung he thong van ban, nham phat huy noi luc, tao lap moi trudng canh tranh binh dang, lanh manh Ngoai ra, Luat Vien thong va cac quy dinh ve an toan, an ninh thong tin cung la nhung yeu cau cap bach can som hoan thien va ban hanh Hon nua, can tiep tuc hoan thien bo may quan ly nha nuoc ve vien thong Internet tu trung uong den dia phuong, tap trung xay dung, hoan thien va nang cao nang luc cac co quan, don vi quan ly chuyen trach ve vien thdng Internet va an toan, an ninh thong tin r r 3.4.2 Tangcaorng co hacrng, nang cao