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Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.Đảm bảo chất lượng bên trong ở Học viện An ninh nhân dân theo tiếp cận AUN QA.MINISTRY OF EDUCATION AND TRAINING HANOI NATIONAL UNIVERSITY OF EDUCATION VU VAN KHOA INTERNAL QUALITY GUARANTEE AT PEOPLES SECURITY ACADEMY FOLLOW AUN QA Major Education Management Code 9 14 01 14 A.
MINISTRY OF EDUCATION AND TRAINING HANOI NATIONAL UNIVERSITY OF EDUCATION VU VAN KHOA INTERNAL QUALITY GUARANTEE AT PEOPLE'S SECURITY ACADEMY FOLLOW AUN - QA Major: Education Management Code : 14 01 14 ABSTRACT OF PhD THESIS OF EDUCATION SCIENCE Ha Noi - 2023 THE STUDY WORK IS CARRIED OUT AT HANOI NATIONAL UNIVERSITY OF EDUCATION Mentors: Associate Professor Dr Ngyen Tien Hung; Associate Professor Dr Do Van Doat 1st Review: Assoc.Prof.Dr Pham Van Thuan Hanoi-University of Education - Vietnam National University, Hanoi 2nd Review: Assoc.Prof.Dr Nguyen Thi Tinh Thai Nguyen University of Education 3rd Review: Assoc.Prof.Dr Duong Giang Thien Huong Hanoi National University of Education The Thesis is defended before the Jury at the level of Hanoi National University of Education ………………………… At date month Reference at: National Library of Vietnam Library and Information Center - HNUE 2023 HEADING 1.Reason for writing 1.1 Quality assurance in higher education is an issue of great attraction and concern for educators today In the context that Vietnam's education system is undergoing many positive changes, each higher education institution has to build for itself the best methods of quality assurance in order to affirm its position and brand 1.2 According to the Law on Higher Education 2018, the responsibility of higher education institutions in higher education quality assurance is to build and develop an education quality assurance system inside the higher education institution in accordance with its mission and goals objectives and actual conditions of higher education institutions This is the most important legal basis for organizing and implementing the construction and development of the internal education quality assurance system of higher education institutions 1.3 Developing an internal quality assurance system is a tool to effectively implement the strategic goals and quality culture of the training institution, and 100% of the training institutions complete the internal quality assurance system with the objectives and policies policies, resources, tasks, plans, quality assurance processes and quality assurance information systems are clearly defined in accordance with the mission, objectives and actual conditions of the training institution in each period on the basis of domestic and foreign quality assessment standards 1.4 Internal quality assurance activities have been implemented but have not achieved the desired results In which, the staff of officers and specialists working in internal quality assurance work are both insufficient in number and have not been fully trained in professional skills (most of them work in the opposite direction of the training sector), not regularly, have no roadmap and no strategy for training, fostering and building a team of specialized staff for this work In addition, the methods and methods of organizing and implementing the internal quality assurance work have not been studied comprehensively and fully 1.5 Currently, there have been many research works on quality assurance and educational quality accreditation in both domestic and foreign countries However, research on the management of internal quality assurance activities at the Academy of Public Security according to the AUN - QA approach has not yet been studied by any author From the above reasons, the author chooses the topic: "Internal quality assurance at the People's Security Academy according to the AUN - QA approach" as the topic of the doctoral thesis Aim of the study On the basis of research on the theoretical basis of internal quality assurance at higher education institutions (in the following contents: training activities, scientific research activities and community service activities); analyzing and evaluating the current situation of internal quality assurance at the People's Security Academy according to the AUN - QA approach, the thesis proposes the internal quality assurance measure at the People's Security Academy according to the AUN - QA approach to improve quality in the context of change new education today Research object–Research subject 3.1 Research object: Training activities; scientific research; serve the university community according to the AUN-QA approach 3.2 Research object: Quality assurance inside training activities; scientific research; community service of ANND Academy according to the AUN - QA approach Research hypothesis Currently, the People's Security Academy has organized the implementation of internal quality assurance according to AUN-QA, however, the achieved results and effectiveness have not been as expected One of the main reasons is that the application to the Vietnamese context, especially with the National Security Academy, is still limited If researching and proposing internal quality assurance solutions to ensure the urgency, feasibility and suitability of the Academy according to AUN - QA, it will contribute to improving the quality of education and training activities; scientific research and effective service to the People's Police force Research tasks 5.1 Research the theoretical basis of internal quality assurance of higher education institutions approaching AUN-QA; 5.2 Analyze and evaluate the current situation of internal quality assurance of the People's Security Academy approaching AUN-QA; 5.3 Organize testing and testing measures to implement the internal quality assurance system of the People's Security Academy according to the AUN - QA approach Scope of research 6.1 Scope of research object: the author focuses on research on 03 contents in the aspects of internal quality assurance activities: training activities; scientific research activities and community service activities of higher education institutions Therefore, the review and construction of the theoretical basis, proposals for solutions and scientific experiments also focus and aim at the following contents: training activities; scientific research activities and community service activities of higher education institutions 6.2 Scope of survey area and subjects: 52 managers; 92 lecturers, 61 police officers of units and localities use training products of the Academy and 286 students and alumni of ANND Academy Methodology and research method 7.1 Research approach The author uses a combination of the management function approach, the quality assurance approach according to the AUN-QA approach; systems approach - structure; approach to organizational theory; practical approach; target and outcome-based approach; development approach 7.2 Specific research methods 7.2.1 Group of theoretical research methods: analysis, synthesis, comparison, generalization, systematization of scientific documents and research works to build the theoretical basis of the thesis 7.2.2 Group of practical research methods: collecting, analyzing and evaluating practical information about the internal quality assurance system and implementation measures at the Academy of Public Security according to the AUN - QA approach 7.2.3 Data processing method: using SPSS software to process survey results, analyze research results of the topic Defense argument 8.1 Managing quality assurance activities inside higher education institutions includes basic contents, which are: Planning for quality assurance inside; Organize internal quality assurance; Directing internal quality assurance; Check and evaluate internal quality assurance 8.2 Quality assurance within higher education institutions according to the AUN - QA approach is an inevitable trend to affirm the prestige and position of higher education institutions in terms of quality of training, scientific research and community service in the process integration and innovation of higher education 8.3 Internal quality assurance contributes to maintaining and improving quality in higher education institutions 8.4 If proposed and organized to implement measures to manage the internal quality assurance activities at the People's Security Academy according to the AUN - QA approach, it will contribute to maximizing the effectiveness of quality assurance activities New contribution of the topic 9.1 The thesis systematizes and builds a theoretical basis for internal quality assurance and management of quality assurance activities inside higher education institutions in association with the requirements of improving comprehensive education quality in the context of higher education innovation and is approved by the Ministry of Education and Training based on AUN - QA standards set 9.2 Research, analyze and evaluate the current status of the internal quality assurance system at the Academy of Public Security according to the AUN - QA approach, detect the limitations and point out the problems that need to be solved about the quality assurance work at the Academy next near AUN - QA; 9.3 Proposing quality assurance measures inside the Academy of Public Security 9.4 The research results of the topic can be used as a reference for the management staff of higher education institutions across the country in the direction of building and operating the internal quality assurance system according to the AUN - QA approach 10 Structure of the thesis In addition to the introduction, conclusion and recommendations, the list of references, appendices, and the thesis is structured into chapters: Chapter 1: Overview and rationale for quality assurance inside higher education institutions according to the AUN - QA approach; Chapter 2: Practical basis for internal quality assurance at the People's Security Academy according to the AUN - QA approach; Chapter 3: Internal quality assurance measures at the People's Security Academy according to the AUN - QA approach CHAPTER OVERVIEW AND THEORETICAL FOUNDATION OF QUALITY ASSURANCE IN THE A UNIVERSITY EDUCATION INSTITUTE OF AUN-QA APPROACH 1.1 Research overview of the problem 1.1.1 Research on quality assurance and internal quality assurance in higher education institutions 1.1.2 Research on quality assurance and quality assurance inside higher education institutions according to the AUN-QA 1.1.3 General assessment and problems to be solved Through an overview study of issues related to quality management activities; Quality assurance inside the higher education institution, it can be seen that the studies have basically gone into the study of all aspects of the operation and are particularly interested in the aspect of educational management, the management of higher education institutions The studies have clarified the theoretical basis as well as there have been many surveys and assessments of the current situation of quality management for higher education institutions in many different aspects, levels and contents in many higher education institutions These works have confirmed the important position and role of quality management or quality assurance activities for the development of higher education institutions; summarize and analyze the characteristics and basic requirements of AUN - QA standards for quality assurance activities in higher education institutions However, through an overview of related research studies, it is shown that quality assurance inside higher education institutions, especially the internal quality assurance system according to the AUN approach, is a relatively new issue in our country That problem is more specific in the higher education institutions of the armed forces) Currently, there are very few research works on quality management or quality assurance inside higher education institutions according to the AUN - QA approach in a complete, scientific and systematic manner In which, there are a number of studies that mention quality assurance inside the higher education institution, but as a content of a small aspect of certain research tasks in each topic Up to this point, to the author's knowledge, there have not been any works that indicate the specific content and requirements in quality assurance activities inside the higher education institutions of the People's Public Security campus as well as at the People's Public Security Academy according to the regulations approach AUN-QA; at the same time have not assessed the situation and pointed out the causes of that situation In particular, there have been no works that have identified and proposed specific directions, measures and requirements that are feasible and suitable for higher education institutions in the region to contribute to improving the quality of education for students Current university education institution These are the problems posed for the thesis that need to continue to be solved, continue to study the problems on both theoretical and practical aspects in internal quality assurance at the People's Security Academy 1.2 Theoretical basis for quality assurance inside higher education institutions according to the AUN – QA 1.2.1 Quality Quality is the sum total of values that create products in accordance with the goals 1.2.2 Quality of education The educational quality of educational institutions is the sum total of the values of the elements of the educational process and the character education process in order to meet the goals 1.2.3 Internal quality of higher education institution The internal quality of higher education institutions is the sum total of the values achieved by the training process, expressed in the level of asymmetry of the goals, training requirements, usage requirements and operational efficiency Practical actions of learners upon graduation to become high-quality human resources in the fields of meeting social needs 1.2.4 Quality assurance of higher education Quality assurance is the implementation and maintenance of the quality of processes, procedures and activities in the university as a means of maintaining quality, not yet showing improvement and improvement activities 1.3 Quality assurance and internal quality assurance according to the AUN-QA 1.3.1 The concept of internal quality assurance according to the AUN-QA Internal quality assurance according to the AUN-QA approach includes all activities related to the evaluation and improvement of the value of one (or more) standards (defined and issued by AUN) during the process performs and is the higher education institution's assurance that the product or service it provides, meets the quality standards accepted by AUN; towards the synthesis of values gained from the process of training, scientific research and service to the community; This is reflected in the level of proximity to the goals, training requirements, usage requirements and practical performance of learners upon graduation to become high-quality human resources in industries that meet social needs 1.3.2 Structure of internal quality assurance according to the AUN-QA approach (1) Common elements (strategy, policy, process); (2) The monitoring system includes: (i) Supervision of student assessment; (ii) Monitor student progress; (iii) Monitoring graduation/dropout rates; (iv) Monitor organized feedback from the labor market and alumni; (v) Monitor the number of faculty publications and the number of sponsored scientific works; (3) Evaluation/appraisal tools are policy mechanisms to periodically appraise or evaluate core activities of the educational institution: (i) Training activities (organization and management of training, qualifications) ); (ii) Research activities; (iii) Community services (if any); (4) Maintaining the mechanism of quality assurance for lecturers; (5) Publicly, accurately and up-to-date information about schools, educational programs and degrees awarded; (6) Periodically carry out quality assurance activities (schools, educational programs); (7) The beneficiaries participate in the development of standards and evaluation criteria; (8) Standards and criteria are publicly announced and used stably; (9) There is a process for evaluating auditors to avoid conflicts of interest; (10) Assessment activities include: School self-assessment, external assessment by a group of experts and on-site surveys agreed upon by both parties; publish external assessment reports including decisions and recommendations of competent authorities; have a followup process to assess the extent to which the school is implementing recommendations; have a mechanism for receiving and handling complaints and denunciations 1.3.4 Model of internal quality assurance according to the AUN-QA Red River Delta terms Strategy (Graduatio n facility) Quality assurance in terms of System (Internal quality assurance system) Quality assurance in terms of functional performance (Training, Research and Community Service) Figure 1.2 AUN-QA Quality Assurance Framework for Universities (2016) 1.3.5 Subjects in quality assurance inside higher education institutions according to the AUN-QA approach - Government - Ministry of Education and Training and related ministries and branches - Higher education institutions - Quality assurance department in higher education institutions 1.3.6 Content of internal quality assurance in higher education institutions according to the AUN - QA approach 1.3.6.1 Quality assurance of the training process 1.3.6.2 Quality assurance of scientific research activities 1.3.6.3 Ensuring the quality of community service 1.3.7 Tools for internal quality assurance of higher education institutions according to the AUN-QA - Monitoring tools - Evaluation tools - Specific quality assurance processes 14 Regarding the tool to monitor the learning process of learners, although there are many departments performing the supervision function, it is not clear which functional department is the lead, the focal point, and which functional department is to coordinate Therefore, there is overlapping, unclear tasks at some points; Some lecturers have not paid attention to the management and supervision of students' classroom activities and students' self-study and self-study results; not close to the task; The monitoring of students' learning activities has not been carried out really well through the results of tests and assessments; The software system is slow to be built, faulty if many people use it at the same time; Delay in software implementation, tracking and monitoring the average graduation time of learners Regarding the tool to monitor the rate of class attendance and absenteeism, a number of teachers and class officials are not synchronous; Some members of the command team and the self-managed team have not yet promoted their active, active and creative roles Regarding the feedback monitoring tool from the police of units and localities using training products of the Academy and former students: The software is faulty; Documents and reports are slow to be digitized; Slow feedback is publicly available The comments are incomplete, not timely, dealt with, not reflect honestly * Status of internal quality assurance assessment tools according to the AUN-QA approach About the learner assessment tool: Some assessment situations lack objectivity; has not been confirmed and confirmed, the test criteria have not been analyzed, and the content of objective multiple-choice questions is not large enough; Assessment of learners through social activities, practice activities are implemented slowly, involve many people, are biased towards assessment of output, with little emphasis on process assessment About the Course and Course Evaluation Tool: In some moments, learners' feedback is not comprehensive and lacks objectivity 2.4.3 Status of quality assurance of scientific research activities according to the AUN - QA approach * Status of tools to monitor quality assurance of scientific research activities at ANND Academy Regarding tools to monitor the quality assurance of scientific research activities: The number of authors protecting inventions, inventions, copyrights and scientific research results is small, not commensurate with the potential; Linking, organizing the implementation and transfer of research results is not as effective as expected; The use of quality assurance monitoring tools for scientific research activities of quality assurance staff and lecturers is not yet mature and effective; need to be trained regularly and continuously updated * Status of tools to assess the quality of scientific research at ANND Academy 15 The Acceptance Council is still in a state of respect, has not yet assessed completely accurately and objectively, and the costs are high when inviting experts, scientists, and experienced practitioners to participate in research, appraisal and evaluation Evaluation and acceptance of scientific topics and works At the same time, the data table also shows that there are differences in the evaluation of each group of subjects about the effectiveness of each tool to evaluate the quality of scientific research activities: Through the use of anti- plagiarize, plagiarism"; Through the evaluation and acceptance council of scientific research results; Invite experts, scientists, experienced practitioners to participate in research, appraisal, evaluation and acceptance of the topics 2.4.4 Status of quality assurance in community service activities according to the AUN - QA approach The system of documents, policies, and periodic reports has been slowly digitized; Crosschecking and monitoring lacks objectivity and respect; Feedback from relevant forces is of a foreign and respectful nature 3.57 3.56 3.56 3.56 3.56 ĐT3 ĐT4 ĐT5 3.55 3.54 3.53 3.53 3.52 3.52 3.51 3.5 ĐT1 ĐT2 Chart 2.5 Evaluation of target groups about the tool through survey feedback from relevant forces Lecturers are the target group of higher evaluation (mean: 3.56; LC: 0.75); next is the group of representatives representing the unit employing graduates (mean: 3.56; LC: 0.75) and the target group of students studying and practicing at the academy (measurement: 3.56; LC: 0.79); the target group is management staff and staff doing quality assurance work 16 (measurement standard: 3.53; quality assurance: 0.66); finally, the target group is graduate students (meaning average: 3.51; LC: 0.86) 2.4.5 Actual situation of internal quality assurance process at People's Security Academy according to AUN-QA approach 2.4.5.1 The current situation of the evaluation process of quality assurance elements The improvement is slow to change, some employees are not determined to cope; some output standards need to be examined more closely; a few courses are less oriented towards the implementation of the output standards; dissemination to many stakeholders is still slow; Learners' feedback on assessment activities is still respectful Regarding the process of ensuring the team, the effectiveness of the system of policies and remuneration for the team has not completely met the needs and aspirations of the team; Training, fostering and developing the team takes a long time, over many years; The regime, policy, process and planning on the team have obstacles and difficulties due to the mechanism 2.4.5.2 Current status of specific quality assurance tools according to the AUN-QA approach About SWOT Analysis: little/difficult to apply, takes a lot of time and effort Cross-audit between educational institutions: Coping; Improvements and changes after audit are still slow Quality assurance process on CSVC: The database of internal quality assurance information system stored in text and soft file format must be secure, causing certain difficulties, IT application in managing external quality assurance information in the incomplete connection, the connection between the parts is not really tight; Continuously updating information into the system is of a coping nature The handbook is not designed to be completely appropriate and easy to use; long, thick, not compact, not concise; slow to update and popular 2.4.5.3 Status of internal quality monitoring system and improvement according to AUN - QA approach Table 2.15 Status of internal quality monitoring system and improvement at ANND Academy according to AUN-QA Evaluation Criteria Reviewers Management staff and quality assurance staff Lecturers 17 medium standard medium standard score deviation score deviation Internal and improved quality monitoring system Develop a quality monitoring plan including policies, systems, processes, procedures and resources Establishing a specialized department and clearly assigning tasks Effectively carry out self-assessment 3,59 0,50 3,60 0,49 3,72 0,75 3,75 0,77 3,70 0,85 3,71 0,63 3,62 0,75 3,60 0,68 Taking feedback from the forces related to 3,52 0,86 3,53 0,73 all activities in the Academy Summarizing, evaluating and drawing 3,47 0,72 3,46 0,75 experiences in quality assurance activities Implementation of changes and improvements to quality assurance 3,49 0,77 3,49 0,64 activities The internal quality monitoring and improvement system is regularly operated and implemented by the Academy through various activities Through such information and data, the Academy has improved the quality assurance work to operate asymptotically to the AUN - QA Standards with the highest efficiency according to the common goal 2.5 The current situation of factors affecting internal quality assurance at the Academy of Public Security according to the AUN-QA approach 2.5.1 The current status of the influence of both factors on internal quality assurance in People's Security students according to the AUN-QA approach Both objective and subjective factors are highly appreciated in terms of their influence (affecting and very influential) on the internal quality assurance work at the Academy according to the AUN - QA approach from management staff, public employees quality assurance cooperation; lecturers; Trainees, alumni and police of units and localities used training products with a range of 3.81 to 4.34 and there was no assessment of little or no effect It can be affirmed that the trend of innovation in higher education and in particular the approach to quality assurance or the factors of related mechanisms and policies is necessary to improve the quality of education and training in the context of higher education Integration, therefore, requires the Academy to grasp and flexibly implement quality assurance activities in accordance with those trends, mechanisms and policies 18 2.5.2 Correlation between factors affecting internal quality assurance in security students The data from the above diagram shows that, between the group of subjective factors and the internal quality assurance at the People's Security Academy, there is a positive and close correlation with each other (r = 0.72**); There is a positive and close correlation between the group of objective factors and the internal quality assurance at the People's Security Academy (r = 0.71**), which is statistically significant Therefore, it can be affirmed that if the group of subjective or objective factors increases or decreases the impact will lead to an increase or decrease in the level of internal quality assurance in the Academy of Public Security 2.6 General assessment of the situation of internal quality assurance in the Academy of Public Security according to the AUN-QA approach 2.6.1 These achievements 2.6.2 Some limitations and reasons CONCLUSION CHAPTER Chapter QUALITY ASSURANCE MEASURES INSIDE AT PEOPLE'S SECURITY ACADEMY ACCESSORY AUN-QA ... Quality assurance and internal quality assurance according to the AUN- QA 1.3.1 The concept of internal quality assurance according to the AUN- QA Internal quality assurance according to the AUN- QA approach... institutions approaching AUN- QA; 5.2 Analyze and evaluate the current situation of internal quality assurance of the People''s Security Academy approaching AUN- QA; 5.3 Organize testing and testing measures... survey area and subjects: 52 managers; 92 lecturers, 61 police officers of units and localities use training products of the Academy and 286 students and alumni of ANND Academy Methodology and research