THVCTlta ^ QUAN Lt CH^T LUDNG BAO TAO A T R U S N G DAI HOC DUDC HA Nd THEO TIEP CAN QUAN Lt CHAT LUDNG T^NG TH^ ITQMl THS PIUMIIImil T6U TAT Tiip dn Quin If chit lugng ling mi vio mvc tiin Tniing dai[.]
THVCTlta ^ QUAN Lt CH^T LUDNG BAO TAO A T R U S N G DAI HOC DUDC HA Nd THEO TIEP CAN QUAN Lt CHAT LUDNG T^NG TH^ ITQMl THS-PIUMIIImil T6U TAT Tiip dn Quin If chit lugng ling mi vio mvc tiin Tniing dai hgc Duve Hi Nil nhim ning eac A lugng die tao, mim biin vgng gap cho Tniing phit biin vU Wuong hiiu chit lugng, dat dugc mgc fib phdi bUn ning Igc Idn dan cho nguii hgc, dip ing nhu du da xi hii TikhiaiOuin If, chil lugng ting Oii, Tniing Bai hgc Dugc Hi Nil Qudn ly chit luvng ting thi (Total Quality Management - TQM) dip d i qudn ly d i t krpng ling ttii x d t phdt tir sv nhdn dinh chit hrpng khing chl B dng vide cua mil si II ngvii qudn ly, md d n B nhiim vg vinh dv cia mpl Bldnh vidnttengmit dem vj ldnh a Chit lupng sdn phim muln dirpc ndng eac phdi luin luin quan hi mil ttiiit vil viic s i dgng til iru yiu I l ngvii vd mpi nguin Ivc cua doanh nghiip Vi viy d n phdi d nhing ban phdp nhl>ng a c ding hlhl hauttongqudn iy chit Ivpng d n phim, quin tti doanh nghiip nhim huy ding ndng igc, nhidt Bnh ciia moi thdnh van dng gBI quyit cdc vin di chil lupng oia dng ty, d a doanh nghiip (xem SP d i 9) Phdt Biin t i cdc d p d i kllm s d t vi bdo ddm chit lupng, d p d i qudn ly chil Ivpng ting till (TQM) dvpc hlnh ttanh tCr nhing ndm 80 cua Bil ky 20 vii d c dai diin Biu bilu nhv; W.E Deming: J.M Juran; K.lshikawa; AV Feigenbaum; P.B.Crosby Thvc chit TQM a sv kit hpp ding bd giOa 'quan tti chit ivpng vii quan tti ndng suir (M ihge hiin mgcfa'iudat den sv hoin Bilin d a dng ty sin phim khing d khuylt a t Bm ding ngayttrdAu* d i ndng cae hiiu quin kinh t i eua doanh nghiip Qudn ly chit Ivpng ting thi (TQM) tip ttung vdo ndm ilnh vvc; s i mang vd chO ttpng din khddi hdng; d c h tllp cin d c hoat ding d hi Blillg: vi^c phdt ttiln manh m i nguin nhdn Ivc; d c am nhin ddi han; v i sv phgc vg hit mvc (Sher i I o * 1991; Lewis S SmlBi, 1994) Thee Shan-vd Lozlii (1991), d ndm thdnh phin chlnh inh hving itn vlie d i Bin chit Ivpng bie dpi hpc: Sv ttimj Bivc, cha s i quan diim, kiin nhin, hit ling ldm vlie Trong nim thdnh t i niy Bil chl dttidnhiJ cuil cCing Id d thi day vd hpc dvpc V i mil ly thuyil, TQM dil hii d sv thamjl eua a t d d c b i phjn v i nhdn vlin cua m9B chic (Ellis, 1993; 1993 a) Tuy nhiin, dii TQM dlMi xem a mil h i thing d hiiu quittongviic dim t i AV Feigenbaum che ring: "TQM B mit h i chit Ivpng ITnh w e kinh doanhttilchl d i m ' ttiing hiu hiiu nhim hii nhip nhing ni Ivc v i s i nhi d c truing dpi hpc ttiing bdp Id ho suy nghi phdt ttiin chil Ivpng Iri chit lupng vd d l Bin din ndng dp dgng TQM ttong ttving cia minh chil Ivpng cua nhiiu nhim ttpng mit t l chic d i (Aly & Akpovl, 2001) Biiu d i cho thiy ring, pliin d ttii Bipttil.dp dgng khea hoc ky Biuit, d n suit lin d c tnring d v i njhl ngi mic di hlju Qui vd cung ing dich vg nhim B i d nhu d u ciia ciia TQM Ilnh vvc chuyin min, Dii vil nhthij Khdch hing mil dch Wnh a nhif, Bving nghi din vlie dp dgng TQM ttil hiu lihu ho J, Mash col TQM tnric hitnhvmitttatlyvda chl Bm diiu ndy ttong d c Ilnh vvc nhv quin ly vl mil dng cgttongqudn ly: TQM a mit Biit ly dupe ching gllng nhv quin ly kinh doanh hay Bong cOng Kim thee d c dng cg vd quy ttlnh cho vlie ttiin nghiip hon (Aly & Akpovl, 2001), khal ttivc tiin nhim dat dvpc mil vdn hod d i tiin Cip d i quin ly chit Ivpng ting thi xuil xi ti i»ntticche dt d d c thdnh vBn cua t i chic tiigc ttivong mai vd d n g nghiip nhvng l i phii hpp hiin nhkn ddp ing vi idm hdl ling khdch hdng" hon vii gido dgc dpi hpc Die ttimg cud cip iH Cdc quan diim, ttlltiy, d n g cg d a TQM dvpc luin ly chit ivpng ting Bil B i chi ni khing If Bip nhin vd phdn dnhfi>ngbvic ttong cdc Bi Biu ddt mit hi thing cing nhie cho bit ky co s i dAo chuin vd quy ttlnh qudn ly chit Ivpng ISO, T i chic a o dai hpc ndo, n i a o mil nin "vdn hia dijl rau chuin hod quic a ISO che ring: TQM B mil Ivpng' bao ttim lin ttdn b i qui ttlnh dio tao Tilk phuong phdp quin ly d a mil t i chic, a p ttung ly cia Qudn ly chit Ivpng ling ttii B at d mgl vio chdt lupng, dpa ttin sv ttiam ga cia at d ngvii bit ky i cwng vj ndp, vdp bit ky ttiil dlhi d c thdnh v»n d a minh vd nhim din ttidnh dng ndo CQng diu l i ngvii quin ly chit Ivpng d a phin Idu d l thing qua sv hdl Ung cia khdch hdng vd Ipi n i c minh dvpc giao vd h d n Bidnh ni mil cddi (ISO80«:19M*'"' " * " ™ ' * d i e vd che xd hii" tit nhit, vil mgc dich tii cae a Biia mdn nhu ciii Khdch hdng J: • Tnrtng Oil h * Dum H4 NW SZ-TucHnfaiitfiiAoDyc 11 - Cdi tiin liin tgc Triit ly quanttpngnhit cua Qudn ly chit luong n WKvtH £ ^ S ^ I f ? " " * " ' * * " "gins d d ttil i^t dvpc cho cdn b i gBo chuc, sinh viin, c h i khing phai chi S n t e n i i ^ S , ? J ; ^ S = " " * " 'f'^- Sv d l a Bnh dao kHm Ba hp Trong TQM, m i hlnh ttii kroedJ^^y^iTSf"'^""'*''"^'*!^ biettonghittiingtfchicquaniynhdttvingphal quan ly nhd hiring phai iZ!S?^i"J'ô^.'? * Tnring ^ hpe Dvvc HN Ouan ly chit hrpng ddo tao ttieo Bip d n TQM vf" bdnh qua sv phdn dinh r i vai B i qudn ly eua ba ™ b " ^ "bin sv d i yiu: (1) Hiiu Bving quan ly tigi Binh ddo tao VI m i cia ttuing dpi hpe Bil han qua vaittiBnh dao v i hoach dinh ehan luprc, glip "** 1"'" hi glia ck < ' W« ttdn gB cae nhi di hopt ding cua t l d i e d hiiu ^ P'''" "* "*•= ' ^ l " ^^ "V hiiu biit d a mit h« i ' d tivii phin dii vil toin Trving hvn B d l apttungi * , Iwdd hdng d a Tnring Dai hpc Dvpc Hd Nii- •"*' h i phSn don B Chlnh vl l i di d d nhiiu tu »B!1 iiin\ kA " f T i '?.** P''" ''">"b d a hp: Khdch hdng bii d i Bin hau qui tit nhit gil>a Trving vii m* ^ i J^J'!?^ "•" • " * ' ) : =*•= "b" ""»" M Irans ^ d i e So dnh quin» ' «4k, Bii ha? '• ' * * ° ' ' *'*"5 '^" " ' ° * " ' " " " ' * " Ib'ng vd qudn ly Bieo qudttlnhqudn f w * - Noirfri 1' * , — I ,^ theo ttuyin ttiing a p ttung vdo ngvii Jk *>tW ngdi K " ' "" '""^- ' * * * "^''S bin Cdi tiin chit ivpng die a o d a Tnring Bt - Gidno 'vidn «in hA - I , - , ^ *"?= ^"^ H* Nil l i Vi" oiu lit yiu che sp ph* "viô( dn i ^ ^ ã *" '*ã "'^" "*"ã I * * * "^"9 WSn liin vting nhu d u d a khdd hdn"nglr «iiKi dngttiaydlivdndngcao ttiric nhingtilnbitdl ** *(^ »!*« Miki 54-I|tclin«iiit|iiUiiivc \[ TNOCnEN ll'j l ^ ^ ! ! * ' * * " * "* =«"9 "Shi Do iBo tao dvpc Ldnh dao v i head dinh d i i n ivpc a ttdch nhiim cua cdn b i quan ly Tnring, cdn bp quan ly Tnring cam k i t Phdt ttiln ttidn b i Ivc Ivpng Bo Hi SSfci m i Sk"""."^".*^ •*>• •* d i e sir dgng Bo fc.i£!?«!L T^" " l ' " " ^ " xa bii Trdch nhiim eia ding vd phai khuyin khid hp ttiam gia vdo hoc S i J f i ^ S i - i " ^ ' ' " « " * " '"= * " IbSP Ibi^Otin.phdn hoi, dii mil vd d n g tao; Nhin manh vdo gid tri l«l|,fWl ca Bin Bivc han chuong Binh ddo a o nin vd nhirng yiu d u , dii hoi sv cam kit virng chic ih TI^^J::!! bpe hii ttv*e hit Vi quan B?ng ^ d a cd nhdn v i sv Biam gia hoach dinh, xem xit ** ^ l h » ? ' ^ r = x * d a cdn b i quan ly giang hiiu qua chit Ivpng eia Turing; (^ng nhin vai tti *S S t l , r f i ^ " ' ^ ' " * ' ' v » i hpc-khich h i J g d n i cia Bldnh viin Bong viic ttige hiin d i t Ivpng; T r i [», B d u Bii cua qud Binh ddo a o Bldnh ngvVj iy ttong Unh w c dvpc giao dgng d w c m i hlnh ttuyin ttiing hal chiiu, Oilng '' Cdn d yiu d u ttivc filn vd yiu t l a m ly cd nhdn suit vd dng khaittWd c ttidnh win dam bao dupe '_ ( d flnh), nhim (tl) d Bil hlnh Biinh tv phdt h d c sv binh ddng, lin ttpng v i minh bach Bong hoat °, t l d i e b l ttl, phin dng Sv cing a c phdi bao ding, kjp ttiii ding van khan ttiving d o gvvng '' gim phuong thic d Bil Kid ttilch sv hpp tdc gltra diin hlnh, lao dvvc co hii Biing ttin vd phdt huy ^' nhdn viin vd d n b i qudn ly Sv hpp a c nii bi ndng d a cdcttidnhvBn Trfp d n TQM dil hii " cQng d Bil liin quan din viic dng a o nhing phfl xiy dvng mi hlnh qudn ly Khea hpc mang tlnh " mil quan hi trang Tnring d i cdi Bin sv linh hoat a p till vd nhdn vdn cao D i B m i hlnh t i chic ^1 chia s ittdchnhiim vd sv hau b^t Sv hpp lie bin quin ly Bieo chic ndng chip, nhim glip Tnring ^1 ngdi dBilviinhdcungdp.khdchhdnghdcdc phii hpp mil cdch ting Bii cie d i e ndng cia d c t i chic v i gidp dgc vd ddo tpo Nhfrng mil qgan h i b i phdnttongviic gal quyit d c vin d i liin quan :l hpp a c ndy cho phip pha bin ndng igc cit lii cua din chdt Ivpng Til Ivc a i ive vd vil Igc (cv s i vjl ;l tl dire vil dilm mpnh vd khd ning d a d c ttidnh d i t Biiit b| phwng Bin ttiv viin hpe liiu ) ddc ( viin ngodi nhd Truing Tuy viy, lan d i ddnh gB biit B yiu H ngvii gio- vai tti quan ttpng dii I d i t lupng dng gip nhiiu khdn viic Ivpng vil viic t i chic ttive h^nttidnhd n g m i hlnh quin f hod d c mvc d i dat dvvc theo cdc Biu chuin kllm ly chit Ivpng ddo tao Bieo hving t i p cin -TQM djnh chit Ivpng Tnring khing don gidn vd d i r a d Glio dgc v i iBo tao a heat ding ddc ttiti cOa coii I cv s i khoa hoc Nhin dung, quan ly bing sv kiin ! ! ? ' ^ i 1,'J'.!** *?*" '^' * I"* IP*I "9vii, vii a vin di dd vd dang dvpc Tnring dpi hpc Dvpc die dilm dii hii sv diu Br liu dii mil d Bil dat Kit Hd Nil quan tdmttongvac dinh hiring d i i n Ivpc qui phdt Biin bin ving Trong d i , Bl Ivc B vin quy eua nhi Bving dii hoi sv quan Bm Biu hit vun phdt ttiin Tnring liii-nljni/aii.S; TH^TI£N dip vd b6i dufing thvdrtg xuygn Tdi ^ vd v$t l|^ thdnh mfl hlnh vd cdch tht>c qudn t) chit feM^lo id phvong ti$n diuyin tal ngu&n tri thi>c, kj^ ndng, t9o cfla Truing D^i hpc DUHTC Hd NOI M«tiAic: thdl d$ t^ giang vidn d^n ngvdi hoc Xdt vS quan t i ^ cdn TQM chi cd thi kha thi cfl sg pt^kkm h$ cd nhSn, TQM d6i hoi nhd quan ^ phai xdy dgng giOra chlnh sdch phdt triin, ca chi qudn ^A dirge m6i quan h$ ccn ma, Ihdn m ^ phdt huy tinh Tnrimg hi$n hdnh Tiip c$n TQM vdo Qudrt |^||| luvng ddo tgo cua Truflmg D^i hpc Duvc Hd Wj th&n sdng t^o cua thdnh vidn r>6p c$n TQM d6i hoi nhd quan l|^ chia d mpi cin phai cfl thfl'i gian, cDng nhu dd thi>c triln thflng tin tin nhdn vidn m$t cdch cfing khai, dJhy du, khai Vin d i ndy dfli hfli sg quyit tflm, s^r kidn tu chlnh xdc, kjp thCrj Cung c ^ nhirng thflngtinminh cOa ldnh d^o vd mpi thdnh vidn cda Tnrflng L M b9ch, d ^ di vd chlnh xdc se giiip thdnh vidn hllu rfl dao phdi Id ngodi di tidn phong, tgo niim tin qaa hem vh td chi>c, mgc tidu, cdng vi$c vd trdch nhidm, cam kit theo duii chit Iirpng vd quyit ttm cai bin qua d6 se giQp hQ cSm t h ^ du^^c Idm chii cflng d i ngdy cdng ndng cao chit luvng ddo ^0 Di tivc vi$c vd thi/chi$n cflng vi$c tdt hem mfli tnfd'ng hl§n cam kit Qudn i^ chit logng cin hlnh thdnh vfln Idm \ri$c nhflm Trong C9 chd kinh t& thi tn/d^g djnh hfla chit luvng nhd truflng Xdy dtmg nMm hiring xd h$i chu nghla vfli quy lu$t cung diu, quy chit Iirpng Id nin tdng d i hlnh thdnh vdn hfla chtt lu$t gid trj, quy ludt c^nh tranh, cdc truing li/png, dfl Id mfli truing nufll dufl^g vd phdt triin vin vdn hdnh theo cdch tniydn thflng VI v$y, sg phong trdo chit lu-png tnrfl-ng, tpo si>c m ^ chuyin dil dfli hfli cdc tnrfl^g phii ndng d$ng, sdng ting hgp cdi tiin lidn tgc nhim ndng cao cMl I90, lufln cdi tiin vd ndng cao ndng l\rc cgnh tranh luvng ddo tgo Nhir vSy, tiip c$n TQM QiOn qua vi^ ndng caojj^ thi>c trdch nhi$m cua cdc thdnh \ji chit luvng ddo t90 cd thi ma triin vprn a|^ >ri6n nhd tiuimg dfli vdi xd hfli, cQng nhi/ d6l vcH si/ cho Tnrflfng Dpi hpc Duvc Hd Nfli phdt triin m t6n t9l vd phdt triSn cOa td chi>c Ho^t dOng truing thirang hiflu chit luvng, dpt dirp-c myc tidu cti& phdl ddp ihig nhu cdu cua khdch hdng ca che cCing Id phdt triin ndng li/c todn diin cho ngu'fll IIQC, thj tnrdng ini th6 cua ca ch6 thj tnrflug Id cdc thdnh ddp i>ng nhu ciu cQa xd hfli vidn cua nhd boimg phdl ndng d$ng, Uch ci;c ho^t dflng won Idn Nhimg mdt h^n chd ciia ca ch6 thj Tdl llfu tham khdo tnrimg thi hidn rfl ndt qua hi$n t u ^ g w \gi Luflt Gido dye (2011), Nxb Lao d^ng, H gido dye, vl phsm dgo di>c, l6i s6ng, ldm lu m* air Chlnh phO Ni^^c CHXHCN Viit Nam, Di dn xfiy mdnh Bildng lldng cOa nhd gido ldm gidm n i ^ tin di/ng, ndng cao chit lirprng dOi ngQ nhd gido vd cdn cua xd hfli i36i viM gido due bO qudn l^ gido dye giai dopn 2005-2010, Hd NOI, Kit lu|n thdng 01/2005 TUp c«n TQM dfli hdl phdl tim nh&ng diim Tlln Khdnh Dite (2014) Gido dye vd phdt triin nguin phii hgp vd hrong ding glOa TQM vi$c hlnh nhdn Krc thi 1^ 20 Nxb Gido dye \ ^ t Nam Btfl DUONG NANG LUC VAN DUNG TOAN HOC CAD Cfe n ^ Z Z I gip phin phdl ttiln cho sinh van nhing ndng ivc cin han chl V i i cdc biin phdp nhv dd trinh bdy, niu dvvc nhu ttivc hiin mil cich hvp II, ding lie vd Khea hoc si gip phdn phdl ttiln cho sinh van ngdnh su pham Bidn ndng Ivc gai ttidn sv cip vd ndng ivc vjn dung todn hoc cap d p d l giii ttidn phittiing,fi>d i gip phin ndng cao chit ivvng ddo ao gae viin, ddp Vng yiu d u die a e gido viin ttieo d|nh huing phit inin ndng Ivc han Til lliu Uiam khio Ddo Thi Oanh (2014), GHI phdp ndng cao ndng Ivc nghiip vu sv pham, nghiin ciu Khea hoc gido due vd quan 11 ddo ao cho gang viin dai hoc sv pham, (Oi nghiin'ciu Khoa hgc d p Bi) H Ddo Tam, Li Hiin Dwng (2008), Tllp d n cdc phvvngphdpdayhockhingttuylnBlingBongday hoc Todn v ttving Dai hoc vd ttving Phi ttiing Nxb Sv pham, Ddo Tam (2004), Phwng phdp day hoc hlnh hoc i ttving ttxing hoc phi thing, Nxb Dai hoe Si/ pham 4, Nguyin Cdnh Todn (1997), Phwng phdp * Win ching vil viic day, hpc, nghidn oiu todn lipc, a p 1, Nxb Dai hoc Quic gia, H NguySn Chiin Thing, Rin luyin KT ning nghi., nghiip cho sinh viin sv pham ngdnh Todn tti&ift.! qua mil lidn h i giia Hlnh hgc cae d p vi Hlnhf" hoc sv d p Tap chl Gido due s i 225, Kl ( I f 11/2009), tt.43-45 .,, Nguyln Chiin Thing (2012), Cdc gidi phdp l i ( ' luyin KT ndng nghi nghiip cho sinh vlin sv ph^n^i ngdnh Todn thing qua viic day hoc d c mfin Toin ' sv d p vd Phwng phdp day hoc Todn i ttuing Dai hgc, Luin dn ttin sT Khoa hoc Gido due, Dsi hpc Vinh, Si'tnitigidiiitiitiiDvii il ... ly ttin ttin Dii vil Tiving CBi hpc Dvpc Hd Nil vin d i quan ly chit lupng ddo a o ciia tnring theo dinh hirVng [ ^ t biin lidng ivc cho „ ae quan quan npng ngvii hpctrittidnhmitvinde ttpng Chit... *''*"5 ''^" " '' ° * " '' " " " '' * " Ib''ng vd qudn ly Bieo qudttlnhqudn f w * - Noirfri 1'' * , — I ,^ theo ttuyin ttiing a p ttung vdo ngvii Jk *>tW ngdi K " '' "" ''""^- '' * * * "^''''S bin Cdi tiin chit... khdn viic Ivpng vil viic t i chic ttive h^nttidnhd n g m i hlnh quin f hod d c mvc d i dat dvvc theo cdc Biu chuin kllm ly chit Ivpng ddo tao Bieo hving t i p cin -TQM djnh chit Ivpng Tnring khing