TAP CHl KHOA HOC DHSP TPHCM Do Dinh Thdi î VAN HOA CHAT LlTOfNG TRONG TRUONG BAI HOC CAC MO HINH VA LOAI HINH DO DiNH THAI'''' TOM TAT Vdn hda chdt lugng (VHCL) Id ihdnh Id khdng the thiiu Irong xdy dim[.]
TAP CHl KHOA HOC DHSP TPHCM Do Dinh Thdi ^i VAN HOA CHAT LlTOfNG TRONG TRUONG BAI HOC: CAC MO HINH VA LOAI HINH DO DiNH THAI' TOM TAT Vdn hda chdt lugng (VHCL) Id ihdnh Id khdng the thiiu Irong xdy dimg vd phdt trien hi thdng ddm bdo chdt lugng (DBCL) ben irong truang dai hoc (DH) th&i dgi chdt lugng Bdi viil gi&i thieu vd phdn tt'ch mdt sd md hinh VHCL truang DH irong vd ngodi nudc ldm ca s& cho cdc Irudng DH iham khdo lira chgn vd dp dung md htnh VHCL phil hgp vai mirc nhdn thirc chdt lugng chung cita nhd tnc&ng Tir khda: md hinh van hda, Ioai hinh van hda, van hda chdt lugng trudng dai hpc ABSTRACT Quality culture in higher education institutions: models and types The quality culture is an imporiant tool in forming and developing the internal quality assurance system in higher education institulion in the age of quality This article introduces and analyzes some of the quality culture models in higher education institutions domestically and abroad to serve as a reference for the higher education in.slitutions in selecting and applying a culture quality model appropriate lo the institutions' common perception of quality Keywords: cultural model, cultural lype quality culture, higher education institulion I Gidi thieu VHCL la td quan trpng viec xdy dyng vd phat trien he' thdng DBCL ben trudng DH Cac tdc dpng tu ben ngoai ludn gdy dp lyc cho cdc co sd giao due (CSGD) DH, budc phai thay ddi, cai tien lien tuc ve chdt lugng ddo tao nhu gidng d^y, hpc tap, nghien curu khoa hpc Ben canh dd, su canh tranh chdt lugng gay gat gitra cdc tmdng DH Id chu de ludn dugc quan tdm lir cdc nha qudn li gido due, nham tim nhiing giai phap giup cac tmdng cd the dung virng bdi canh todn cdu hda, hdi nhdp GDDH khu vyc vd qudc te Xdy dyng VHCL frong trudng DH nhdm muc dich de mgi ngudi hieu dugc ThS Trudng Dgi hpc Sdi G6n; Email tdm quan trpng cua chat Iugng GDDH cu the la td chirc va trien khai cdng tdc DBCL hieu qua, giiip ndng cao nhdn thirc ve chdt lugng va mdi ngudi hieu rd trdch nhiem cua minh cdng viec hang de cd thS phat huy kha nang tdt nhdt, phii hgp vdi muc lieu phat trien ciia nha trudng Bdi viet gidi thieu va phan tich mgt sd md hinh/ Ioai hinh/ khung VHCL (gpi chung la md hinh VHCL) cua mgt sd lac gid vd ngodi nudc phii hgp vdi cdc bdi cdnh khdc Qua do, tiiy theo diem manh yeu ciia mdi md hinh, chiing ta cd the xem xet cdn nhac ap dyng md hinh VHCL cd sdn hodc phdi hgp cac md hinh vdi vdo tmdng DH mpt each phii thaidd@sgu.edu.vn 129 TLF lieu tham khao hgp nhdt Tir dd cdc tmdng DH cd the xac dinh co sd hinh vd phat trien VHCL thdng qua hoat ddng DBCL dd vd dang dugc trien khai Van hda chat lupng Hien nay, cd rdt nhieu dinh nghta vl vdn hda, khdi niem ve vdn hda phu thudc vao quan diem, tu duy, mdi trudng sdng, cdng ddng xd hdi ciia mdi tdc gid va su phdt trien ciia nhdn loai timg thdi ki khac Trong van hda xa hdi ndi chung, cd nhieu loai hinh van hda, dien hinh la vdn hda td chiic (VHTC), van hda dai dien cho mdt nhdm ngudi hoac mdt td chirc Ve CO ban, VHTC chira dyng cac gid tri van hda co ban eiia van hda xa hdi vd tiiy theo dac diem, tinh chat ciia td chirc, cac gia trj van hda rieng dugc hinh va phdt trien tao nen su khac biet gitia cdc td chirc VHTC theo Schein (1984) la loai quy udc co ban mdt nhdm ngudi nghT phdt hien hay xay dyng nen de giai quyet nhimg van de ve sy thich iing ben ngodi va sy hda nhap ben Nhung quy udc phai dugc coi la cd hieu luc va la chudn muc de cac vien mdi ciia td chiic tham nhudn va tudn thii Lien quan den DBCL to chuc, VHCL dugc nhde den nhu mot phuong lien giiip hoan thien, chudn muc chdt lugng td chirc, Id mgt td vdn hda thuc day sy phat trien ciia td chirc vl chdt lupng cae mat hoat ddng va cd mdi quan he chat che, ed he thdng vdi eac td vdn hda khdc td chiic VHCL la tat ca mpi ngudi td ehlic (khdng chi nhung ngudi kiem sodt S6 8(74) ndm 2015 chdt lugng) chiu trdch nhiem ve chat lugng (Crosby 1986) la mgt he thdng cac gia tri cua td chirc de tao moi trudng thudn lgi cho viec thiet lap va Hen tuc cai tien chat lugng (Admed 2008) la mgi vien (tir ngudi hge den can bo quan li), mgi Id chiic (tir cdc phdng ban den cdc td chirc doan the) deu biet cong viec cua minh the nao Id cd chat lugng \a deu Idm theo yeu cau chat lugng ay (Le Dire Ngpc 2008), la boat ddng DBCL dugc gan vdi cugc sdng thudng nhdt ciia trudng DH vd dugc xem la trach nhiem chung cua tdt ca cdc vien cdng ddng hgc thudt, can bd nhdn vien (cd ve chuyen mdn Idn hdnh chinh) va cac sinh vien (Lewis 2012) Tdm lai, VHCL la mdt tieu van hoa VHTC hay ndi each khac VHCL bo sung mdt sd gia tr; thudc chdt lupng vao VHTC de tao them sire manh va hd tra VHTC hodn thdnh sir menh va muc tieu eiia td chiic Cd the hieu VHCL la r thuc nhdn thuc vd trdch nhiem ciia tdt cd mpi ngirai td chirc ve chdt luang phu hgp vai chien luac vd muc tieu chung thuc hien bdt ki cong viec gi, tire la lam bat cir viec gi bdn than cting phdi cd y thirc va trach nhiem ve cdng viec minh idm va dat chat Iugng phii hgp vdi chien lugc va muc tieu len hang dau Cuoi ciing, sy hinh tbanh mdt nin vdn hda mcd mdt td chiic bao gid cting phdi dtra tren nen tang van hda da tdn tai ben td chiic dd Nang luc chat lugng Ndng luc la khd nang tilp nhdn va van dung ldng hgp, cd hieu qua mgi tilm nang ciia ngudi (tri thiic, kT nang, thai TAP CHl KHOA HOC DHSP TPHCM Do Dinh quyet cdc cdng viec dat chat lugng NLCL rdt quan trgng ddi vdi mdi cd nhan va tap the bao gdm cac kien thirc vd kl nang lien quan den chat lugng Nam 2007 Ehlers da xdy dyng khung NLCL gdm miic nhdn thiic ddi vdi qua trinh ndng cao chat Iugng giao due nhu hinh dudi day: dp, the Iyc, niem tin ) de thyc hien cdng viec hodc ddi phd "vdi mgt tinh hudng trang thai nao cupc sdng va lao dpng nghe nghiep (Trdn Khdnh Diic 2011) Vay cd the ndi, ndng lire chdt luang (NLCL) trudng DH la tdng hda cdc mdi quan he giiira nhieu ngudn kien thirc, kT nang, thai dp, kinh nghiem va khd ndng sdng tao khdc de giai ' Nans lire , tiep nlian ! r1 Nane lire ! sans tao • Ivinli nsliiein chat liKnig (Cng dung) Kiel) llnic ch;tt liioiiK (Hieu biet) Doi mcri cli fit hnmi; (Thay doi) Thdi { Ph;in tich chfii hioii*; (Danh gia) ' Nang lire ' thicli mi2 ~i Nans krc cliiili eia Htnh Bdn nang lire chdt lugng Bon NLCL the hien gid tri chdt bay va phdn ticb mpt sd md hinh VHCL lugng tir miic dp nhdn thirc thdp nhdt trudng DH (hieu biet) den miic dp nhdn thiic cao nhat 4.1 Md hinh vdn hda chdt lirgng cua (danh gia) cua cd nhdn/tap the vl chdt Hiep hpi cdc trudng dgi hgc chdu Au Iugng, mdt qud trinh nhan thiic vd tich luy (2006) lau ddi tir nhieu ngudn kien thiic kT ndng Hiep hpi eac trudng DH chdu Au thdi do, kinh nghiem va kha nang sang tao xac dinh VHCL dua tren td Thii khdc de ndng cao NLCL Ddy la nhdt tbanh td kT thuat (quan li chat thdnh phdn quan trpng md hinh lugng) Id bieu hien cua hdnh ddng VHCL ciia Ehlers (trinh bay d muc 4.5), he thdng quan li chdt lugng gdm cac cde ca nhan/tdp the cd NLCL dugc luyen cdng cu, CO che va quy trinh lucmg chpn de kit noi, hgp nhat mdt sd loai hinh, danh gid, dam bao va nang cao chdt Iugng Thii hai tbanb td van hda (cam CO chl chdt lugng VHCL hudng den ket chat lugng) la bieu hien ciia nhdn mue tieu chung ciia CSGD (Do Dinh thirc, tap hpp cdc gid tri chung, niem tin Thai 2013) ki vpng va cam ket hudng tdi chat lugng C a c mo hinh van hda chdt luong ciia ca nhan va tap the Cdc gid tri VHCL Hien cd rat nhieu md hinh mong mudn dat dugc tir thdnh td tren la VHCL khac phii hgp vdi nhilu loai sy thdng tin, sy tham gia va niem tin hinh td chirc khdc Bai viet trinh 131 S6 8(74) ndm 2015 Tu' lieu tham khao ^'ilIl hoa Chiit luong Quan Ii chat luong Thanh to ki ihuai Cac cong cu va co che cto lirong, danh gia dam bao \"a nang cao chat luong Cain ket chat lugng Thanh to van hoa SfctIi6KBlls Sytlliiii'tla C^p dp ca nhan Cain ket phan ctau ctat ducfc chat luong Cap tap the: Thai ciia moi ca nhan gop phan nang cao chat hrpng Tir dirdi len T30 dieu kien tlmgii loi Wnh Oudn li chdt lugng vd VHCL Ben canh dd, chiing ta cd thl xem td nhu hai t h l hien ciia VHCL: hanh ddng chdt lugng (quan li chat Iugng) va nhdn thiic chdt lugng (cam k i t chdt lugng) Hai thl hien dugc gdn k i t chat che bdi gia trj chdt lugng, gdm: sy thdng tin, su tham gia vd niem tin 4.2 Logi hinh vdn hda chdt luffng cua Harvey vd Stensaker (2008) Harvey va Stensaker (2008) dua loai hinh VHCL khung li thuyet van hda tir su k i t hgp y tudng ciia Douglas (1982), Thompson va nhung ngudi khdc (1990) vd Hood (1998) Bdng Cdc loai hinh VHCL cua Harvey vd Stensaker Ap luc tir cac ben ngoai Manh Ylu Tdc gia nhan manh VHCL nhu mdt phuang lien khdo sat va giai quyet cac vdn de lien quan den hieu qua mpi hoal ddng va nhan thiic cua ngudi VHCL hdi dap/ dap iing: chii yeu tdn dung cdc co hdi tir ben ngoai hoac siic ep, su sdp ddt tir ben ngoai tao nen VHCL Tuy nhien, VHCL khdng dugc hinh ty nhien Irudng DH ma bi anh hudng tir nhtmg tac dpng ben ngodi Vi vay, loai hinh VHCL chua thlic ddy dugc ddng Iuc cai thien chat 132 (2008) Muc kiem scat ciia CSGD Manh Yeu VHCL tdc dong qua lgi/ VHCL hdi dap/ dap iing phdn irng VHCL tdi hien/ VHCL tai sinh/ phuc hdi nguyen bdn lugng cua cac vien Irudng DH VHCL tdc ddng qua lai/ phan iing: mang tinh t u a n g tdc giira ben va ben ngoai, il phu thudc ben ngoai vd tan dung CO hgi ben ngodi nd cd lien quan den ben hoac cdn thiel thi trien khai thuc hien dan den VHCL tuan thii, mien eudng va thieu tu chu VHCL tai sinh/ phuc hdi: Tap tmng phdt yien ben trong, nhien vin tan dung cdc co hgi tir ben ngoai nlu no TAP CHi KHOA HOC DHSP TPHCM cd Igi cho trudng DH Loai hinh mang tinh ty lyc cao lao dugc niem tin cho cac thdnh vien trudng DH, dugc sir dung rdng rai cdc trudng DH Tuy nhien, neu cd su can thiep manh md tir ben ngoai lac ddng den cap Idnh dao, Ioai hinh van hda ndy cd nguy CO bi de dga VHCL tdi hien/ nguyen ban: Tap trung vdo tai tao hien trang, gidm thieu cdc tac ddng ben ngoai Loai hinh tap trung vao nhtrng gi nha trudng, don vj da thuc hien tdt nhal va xem nhu mpt dien hinh tien tien de nhdn rdng vd phd bien d pham vi ben Tuy nhien, nd de lam cho npi bp ganh ti, ki mat can bdng quyen Igi va viec thu hudng qua : A Dd Dtnh Thdi Chiing la nhdn thdy rdng bdn Ioai hinh VHCL tren cd nhumg dac tinh, diem manh va diem yeu khac Tuy nhien, cdn liiy thupc vao yeu td, ddc trung van hda dang tdn tai d limg Irudng DH khdc de dua co sd chpn md hinh ap dung phii hgp vdi bdi cdnh hien tai, cd the dp dung md hinh hoae 2, md hinh ket hgp cho hieu qua nhat xdy dung VHCL phii hgp vdi VHTC va he thdng DBCL dang tdn tai vd van hdnh trudng DH 4.3 Logi hinh vdn hda cda Daniellou (2009) Daniellou (2009) dua loai hinh vdn hda nhdn manh mirc cam ket ciia quan Ii vd nhdn vien quyet dinh sy tdn tai ciia mdt nen van hda o Loai B (+/-) Loai'D (+/+) ^ Van hda chuyen mdn \'an hda dong thudn Loai A (-/-) ^ ( Loai C (-/+) Van hda sd menli Van hda quan ly Htnh Cdc logi hinh vdn hda cita Daniellou (2009) Loai hinh vdn hda sd menh (A): Khi cam kit cua qudn li va nhdn vien kem thi phuong phap tiep can khdng hieu qua vd la dilu tdt ylu khdng trdnh khdi dd vdn hda dugc xem nhu sd menh Loai hinh vdn hda chuyen mdn (B): Khi cam kll liem an vai trd chuyen mdn vd khd nang qudn Ii kem thi nen van hda dat miic an loan nhat dinh Loai hinh van hda quan Ii (C): Khi qudn li tdt va sy tham gia ciia nhan vien kem thi qud trinh dam bdo thudc ngudi quan Ii Loai hinh van hda ddng thuan (D): 133 Sd 8(74) nam 2015 Tu" lieu tham khao Khi su tham gia va cam ket cua quan li va niian vien cao tao nen mot nen van hoa an toan, dam bao va dong thuan 4.4 Khung van hoa chat litang cda Lanares (2009) Lanares (2009) &h xuat each lam thS nao de theo doi su phat trien cua VHCL qua t6: Nhan thiic ngucri ta noi gl va hanh dpng nguai ta lam gi a c4p ca nhan va tap the Cac ngi dung Cap dp ca nhdn Quan li Nhan vien Sinh vien - Cap dp lap the Tmdng Khoa - Don vi - - Bdng Khung quan sal suphdt Nguoi ta noi gi Nhan xet ve eac quy trinh chat lugng Ti le % sd ngudi dong thudn each tiep can chat lugng ciia trudng vd cac gia tri Khai niem chat Iugng Cac nguyen tac dieu chinh, bd sung nang cao chat lugng 4.5 Md lunh vdn hda chdt ltrffng cua Ehlers (2009) Tir bdn cdch tiep can VHTC khdc Clia Hofstede (1991), Schein (1992), Ruegg-Stiirm (2002), Morgan (2002) vd dya tren md hinh VHCL chdu Au (EUA, 2006), Ehlers (2009) dua md hinh VHCL gdm thdnh phdn: (I) Cdu tnic (dai dien cho he thdng chat Iugng ciia td 134 tac gia de xuat nguoi ta noi gi va nguoi ta lam gi cua ca nhan va tap the chi la m6t vai chi s6 tam de theo d5i su phat trien ciia VHCL Trong thuc tiln, tiiy theo dac trung, van hoa ciia moi truang DH, ho CO the bo sung, ket hgp mgt s6 chi s6 phil hgp vai phuang phap thu thap dir lieu dinh tinh, phuang phap thu thap dti lieu dinh lugng hoac ket hgp ca hai Irien VHCL Ngu'oi ta lam gi - Tham gia cdc qud trinh chat lugng - Tu ddnh gid giang day - Hudng irng danh gia giang day - Ddi mdi chdt lugng hang nam - Ap dung cac nguyen tdc chat lugng ehire), (2) Ndng Iyc (dai dien cho cac ca nhdn vd tap the hgp nhal cac co che chat lugng van hda), (3) VHCL (dai dien eho cdc the hien, bieu hien va le nghi Clia td chiic), (4) Cdc ylu td lien ket (lien ket cdc yeu td thdng qua su tham gia, sy thdng tin va niem tin) va dinh hinh mdt sd gid tri ciia VHCL ngii cdnh VHTC TAP CHi KHOA HOC DHSP TPHCM Do Dinh Tltdi Hinh Mo hinh VHCL ngir cdnh VHTC Hinh cho thdy tir cae co cau, hoat ddng ben ciia td chirc de hinh dugc VHCL cdn phdi cd cdc yeu td ve nang Iuc ciia cd nhan va tap the Cdc yeu td na\ cdn tiiy thugc vao miic dp hieu biet, nhan thiic chat lupng ciia cdc thdnh vien td chirc Yeu td NLCL rdt quan trpng qua trinh hinh VHCL, vay, dl hinh thdnh VHCL tir cdc CO ehe, bien phdp DBCL, yeu id NLCL rdt quan trpng qua trinh chuyen hdnh ddng (co che, bien phap DBCL) nhdn thire (cdc gid In chat Iugng tao nen VHCL) 4.6 Md lunh vdn hda chdt luffng cua Le Du-c Nggc (2011) Le Diic Ngpc vd nhiing ngudi khac (2011) dl xudt md hinh VHCL CSGD DH cd su gan ket chat che vdi cac boat ddng DBCL gdm phdn mdi yudng cua VHCL CSGD (He gia trj van hoa 'chatlirp'ng) Hinh S De xudt mo hinh VHCL CSGD BH 135 TLP lieu tham khao Md hinh ndy cho thdy nd ham chira tdt cd cdc boat dpng DBCL cdn thiet phdi thyc hien (can cii vdo cdc bd tieu chudn chdt lugng cua Bd Giao due va Ddo lao, AUN va ABET) va lam ca sd danh gid mirc thl hien VHCL CSGD 4.7 Nhdn xet Tuy mdi md hinh \"HCL ed net ddc trung rieng iJiung nd deu the hien thdnh td chinh Id hdnh ddng va nhdn thiic phil hgp vdi bieu hien cua van hda la him hinh va vd hinh Cac md hinh \'HCL de xudt hd trg cdc CSGD xdc dinh miie dp nhdn thiic NTICL vd Idm ca sd de ddnh gid miic dp the hien VHCL tir ca quan ben ngodi Trong qud trinh xdy dyng md hinh VHCL, mdi md hinh tugng tnmg cho cdc nen van hda khae each nghT, the hien kinh nghiem, dnh hudng bdi VHTC mdi tmdng giao due vd sy phat trien van hda - xd hdi Mac dii \ a\ md hinh VHCL ciia hg ciing the hien da> du thdnh td ca ban nhdt ciia mdt nen vdn hda Md hinh VHCL cua Hiep hdi cdc tmdng DH chdu Au (2006), Khung VHCL cua Lanares (2009) va md hinh VHCL cua Ehlers (2009) thl hien ro net nang Iyc ciia ca nhdn \a lap the mdt thdnh td NLCL Idm eau ndi luong tac giira hdnh dgng vd nhdn thiic qua trinh phdt trien he thdng DBCL ben vd hinh thdnh VHCL Cdc md hinh cdn Iai tap trung xac dinh he gid tri chdt Iugng dat dugc trudng DH Chiing ta cd the nhdn thay rdng eac nudc cd nen vdn hda phdt trien ndi chung va cpng ddng hge thudt lien tiln ndi rieng yeu td ve >' thiic vd nhan thiic cua hg ve chdt Iugng giao due cao hon cac SS 8(74) ndm 2015 nudc chua phat trien \a sd hixu miic dp nhdn thiic chat Iugng "dii ldn" tuong iing vdi cac boat ddng chdt Iugng d ^ iing nhu cau cudc sdng chat Iugng va luon dugc kiem sodt chat che ciia xa hpi D6i vdi cdc nudc chua phdt irien triln khai cac boat ddng DBCL ngodi mong dgi cae ket qud nhdn duge hieu qua hp cdn mong mudn ndng cao nhdn thiic chdt Iugng ciia mdi ca nhan lap the trudng DH, trdnh gd} nen '"vdn hda hinh thlic", che giau nhiing diem yeu Le\\is (2012) nhdn dinh mdt nguy co cd the nhdn thdy d cac Id chiic Id hinh "\ dn hda hinh thiic" nghia Id nhiing nd Iyc ciia td chiic dd nhdm dat dugc mirc diem kiem dinh lich cyc tir ca quan DBCL ben ngoai thay \i thuc sy cdi tien chdt Iugng ben td chiic Vdi hinh thlic ngudi la se che gidu nhung diem )*eu thay \ i the hien ben ngodi de CO quan ben ngoai ddng gdp y kien thao ludn dinh hudng \a cd bien phdp khac phuc nhirng tdn tai va cdi lien chdt lugng Nhin chung, miic nhan thiic chat Iugng ciia mgt trudng DH dii ldn thi hg quan tdm den ket qua thyc hien cdc boat ddng \a hoat ddng DBCL trudng DH Ngugc Iai, hp lap tnmg vdo viec nang cao nhdn thiic trdch nhiem \ a nhan thiic chdt Iugng cde mat boat ddng 4.8 De xudt md hinh vdn hda chat ltrffng trtr&ng dgi hoc Ddi vdi viec xay dyng VHCL Lanares (2008) dua hai cdch nhin ve xa\ dyng VHCL: (I) Sy hmh DBCL bdt ddu tir VHCL sau hinh thdnh DBCL quay Iai tdc ddng \a thay ddi VHCL: (II) Quan tdm thyc hien mot sd boat ddng chinh yeu se tao dieu kien thudn Igi thay ddi \'HCL TAP CHi KHOA HOC DHSP TPHCM Do Dinh Thdi Hinh Hai cdch nhin vi xdy dung VHCL Theo tdc gid, each thii (II) phd bien va dugc dp dyng nhilu ban, dilu eiing phil hgp vdi DBCL GDDH o \iet Nam hicn iia> Tir cac md hinh VHCL cua cac tac gia da de xuat, bin \ iet dl xudt md hinh VHCL thrdng DH nhu hinh dudi ddy: - Bay manh Nhgn thirc ^ chuyin thdnh hdnh ddng Dinh hinh Hmi}} dong ciutyen thatil] nhgn time | \ AN H O A CH-VT U T O N O VSn hoa to chi'rc Htnh Mdi quan he lmmg hd giua hogt dgng DBCL vd su hinh thdnh VHCL Bai viet xem xet DBCL va VHCL gdm thdnh td chinh: DBCL the hien hanh ddng, VHCL the hien nhdn thiic va ed mdi quan he chdt che vdi Vi vdy, DBCL Id mpt phdn VHCL (tir hanh dpng chuyen nhdn thiic) va VHCL la mpt thdnh phdn frong DBCL (tir nhdn thuc chuyen hdnh ddng), dd thdnh id NLCL ciia cd nhdn vd tap the quyll dinh sy thdnh cdng ciia qua trinh chuyin hanh dpng nhdn thirc hodc cd the xem VHCL Id the hien cua NLCL ngudn nhdn Iuc (NLCL ciia mpi ca nhdn vd lap the trudng DH), nghta Id, NLCL ngudn nhan luc tmdng DH du ldn, chiing ta cd dugc VHCL Tuy nhien, ddi vol cdc boat ddng DBCL mdi tmdng DH, tiiy theo mdi tmdng lua chgn trien khai cac hoat dgng DBCL va xay dyng ke hoach hinh VHCL phii hgp vdi miic nhan thlic chdt Iugng chung ciia loan trudng 137 Tlf lieu tham khao nham dat dugc cac gia tri chdt lugng nhu mong mudn Dac biet Id cdc hoat ddng dang trien khai ddng loat tai cac trudng DH nhu: ly danh gid trudng, ty ddnh gid chuong trinh ddo tao, Idy y kien phdn hdi tir ngudi hgc ve boat ddng gidng day cua gidng vien xa>' dung vd cdng bd chudn ddu cac nganh ddo tao Ket luan Mdi md hinh VHCL cd nhumg dac tnmg, cdch tiep can khdc nen dp dung vao trudng DH phdi thuc hien mdt cdch than trgng lya chgn md hinh \'HCL phil hgp nhdt thda man td: Hanh ddng chat Iugng: Lya chgn trien khai cac boat ddng DBCL phu hgp vdi ndi Iuc ben Sd 8(74) ndm 2015 - Nhdn thurc chdt lugng: Xdy dung ke hoach hinh thdnh VHCL phii hgp vdi miic nhan thirc chat Iugng chung ciia nha trudng Ndng Iyc chdt Iugng: Lya chpn cac ca nhdn \ a tap the ddp iing NLCL trien khai hgp nhdt cac ca che chdt lupng VHCL Ba thdnh td ludn gdn ket chat che qua trinh hinh VHCL tmdng DH Hinh thdnh VHCL trudng DH Id mdt chdng dudng dai, da\- khd khdn \ a thdch thuc (nhdt la ede nudc chua phat trien), edn su nd lire va ddng thudn ciia tdt cd mpi ngudi hudng den muc lieu chat lucmg ciia nha trudng TAI LIFA THAM KHAO Ngd Doan Dai (2012), Nhirng thdch ihuc ddi v&i cdc truang dgi hgc Viit Nam viec xdy dimg vd phdi trien vdn hda ehdt lugng Bdo cdo tap hudn Xdy dimg he ihdng ddm bdo chdt luang vd vdn hda chdt lucmg bin cdc tnc&ng dui hoc 2224/02/2012 Vinh Tran Khdnh Diic (2009), Gido due vd phdi triin ngudn nhdn lire Irong thi Id XXI Nxb Giao due Viet Nam Ha Ndi Lewis, R (2012), Vdn hda chdt luang cdc ca sa gido due dai hgc Bdo cdo tdp hudn Xdy dung he thdng ddm bdo chdt lugng vd vdn hda chdt lugng ben Irong cac tru&ng dai hoc, 22-24/02/2012, Vinh Le Diic Ngpc (2008), Xtiy dung vdn hda chat lugng: Tgo ndi luc cho ca sd ddo igo ddp irng yeu cdu cua thai dgi chdt lugng Trung tdm Kiem dinh Do Iudng \a Danh ^d chat lugng gido due (CAMEEQ), Hd Ndi Le Diic Ngpc, Trinh Thi Vii Le, Nguyen Thi Ngpc Xuan (2011), "Ban vl md hinh van hda chdt Iugng co sd giao due dai hpc", Tgp chi Oudn Ii Gido due (34) Dd Dinh Thdi (2013), '"Nang Iuc chat lugng - Ylu td hinh thdnh van hda chat lupng tmdng dai hgc" Tap chi Gido due, (322), tr 5-7 Ehlers, U D (2009), Understanding quality culture Quality in Higher Education, (17),pp.343-363 TAP CHi KHOA HOC DHSP TPHCM 10 11 12 13 Do Dink Tltdi European University Association (2006), Quality Culture in European Universities: A Bottom-up Approach, Report on the three rounds of the quality culture project 2002 - 2006, EUA Publications 2006 Harvey, L & Stensaker, B (2008), "Quality Culture: understandings, boundaries and linkages'", European Journal of Education (Vol 43), pp 427-442 Lanares, J (2008), Developing a Quality Culture, EUA Bologna Handbook, Bmssels/Berlin, EUA/Raabe Lanares, J (2009), Tracking ihe development of a Quality Culture: Is the discourse translated into action? Umversity of Lausanne Schein, E H (1984), Coming to a New Awareness of Organizational Culture, Massachusetts Institute of Technology Sursock, A (2011), Examining Quality Culture: Part II - Processes and Tools Participation Ownership and Bureaucracy, EUA Publications 2011, European University Association (Ngdy Toa so?n nhdn duac bdi: 22-02-2014; ngdy phan bi&n danh gid: 08-6-2014; ngdy chip nhdn dang- 24-8-2015) 139 ... trudng sdng, cdng ddng xd hdi ciia mdi tdc gid va su phdt trien ciia nhdn loai timg thdi ki khac Trong van hda xa hdi ndi chung, cd nhieu loai hinh van hda, dien hinh la vdn hda td chiic (VHTC),... den VHCL tuan thii, mien eudng va thieu tu chu VHCL tai sinh/ phuc hdi: Tap tmng phdt yien ben trong, nhien vin tan dung cdc co hgi tir ben ngoai nlu no TAP CHi KHOA HOC DHSP TPHCM cd Igi cho... ta lam gi cua ca nhan va tap the chi la m6t vai chi s6 tam de theo d5i su phat trien ciia VHCL Trong thuc tiln, tiiy theo dac trung, van hoa ciia moi truang DH, ho CO the bo sung, ket hgp mgt