JOURNAL OF SCIENCE OF HNUE DOI 10 18173/2354 1075 2015 0026 Educational Sci , 2015 Vol 60, No 2, pp 23 31 This paper is available onlme at http //stdb hnue edu vn CAC NHAN TO ANH HUONG DEN SlT HAI LON[.]
JOURNAL OF SCIENCE OF HNUE Educational Sci., 2015 Vol 60, No 2, pp 23-31 This paper is available onlme at http://stdb.hnue.edu.vn DOI: 10.18173/2354-1075.2015-0026 CAC NHAN TO ANH HUONG DEN SlT HAI LONG CUA SINH VIEN D I V I N G A N H Q U A N L I G I A O D U C : M O T N G H I E N CITU THUC NGHIEM d HOC VIEN QUAN LI GIAO DUC D6 Viet Tuan Khoa Cdng nghe thong tin Hoc vien Quan ly gido due Tom tat Nghien cflu nham muc dich kiem tra danh gia tac dong ciia mot so nhan to ISn su hai long cua sinh vien hpc viSn quan II giao due doi vdi nganh hoc quan li giao due Theo cdng thflc lay mau Luvin, nghien cflu dtfdc thuc hien tren viec khoang sat 183 sinh viSn nganh quan li giao due Nghifin cflu kiem tra nhiing tac dpng cua cac nhan to nhU Thiet kl noi dung hoc va dac trUng giang vien, moi trUdng nghien cflu khoa hpc, thUdng hieu nganh hpc va thilt bi hd trp hoc tap len sU hai long cua smh vien doi vdi nganh hoc Nghien cflu da chi c6 su tac dongtichcue ciia cac nhan to trSn den sfl hai long cua sinh vien vdi nganh hoc quan li giao due Tie khoa: Su hdi long, dac trUng giang viin, thiet ki noi dung hoc, nghien ciiu khoa hoc thuong hieu nganh hoc, thiel bi hoc tap Md dau Nghien cflu vl sfl hai long cua sinh vien da dUdc tap trung mdt sd nghiSn cflu trUdc day cac trudng dai hpc va eac cd sd giao due Trong nghien cflu [3] da chi sU tac dpng tich cflc cua mdt so nhan td ben tiong nhu nang lUc doi ngii giang vien, nhan vien, cdng tac quan U nha trudng, cd sd vat chat, tiang thiet bi len su hai long cua sinh vien; Nghien cflu ve sfl tac dpng cua long the cac nhan to len su hai long ciia sinh vien tai dai hpc Da NSng, tac gia da ehi nhdm cac nhSn to sau cd tac dpng tich cue len su hai long cua sinh vien nhU phdng tin hoc, phdng cong tac sinh vien va phdng dao tao, giang vien va dieu kien hpc tSp [5] Trong nghien cflu [I], cac tac gia da chi su tac dpng cua cac nhan Id nhU cd sd vat chat, chat lUdng chUdng tiinh dao tao, ddi ngii giang vien, dpi ngu nhan vien phuc vu cd tac dpng tich cue len su hai long ciia sinh vien vdi chal ludng dao tao Nhilu nghien cflu khac d Viet Nam cung tap tiung vao chat lUdng dao tao nhu ti-ong [2,4,5] Cong trinh [8] nghien cflu sU hai long cua sinh vien tai khoa Quoc tl va Chau Au, Tac gia cho rang sfl hai long cua sinh vien ve khoa hoc la rat quan tipng va sfl hai Idng phu thupc vao nhilu ylu to nhfl chfldng tiinh dao lao, cac mdn hpc dUde giang day, npi ngii giang vien, giao trinh, kinh nghiem xa hoi va kinh nghiem tii tue ma ed sd giao due cung cap cho sinh vien Cdng tiinh [9] nghien cflu ve su hai long cua sinh vien vdi chUdng trinh hpe da ehi su tac dpng ti'ch cue eiia cac nhan to nhU chat lUdng giang vien, c6 van hpc tap, tong quan ve kinh nghiem cua tiUdng dai hpc va su chuan bi nghl nghiep sau tot nghiep len su hai long eiia sinh vien Ngay nhan bai: 09/10/2014 Ngay nhSn dang' 28/01/2015, Uen he Do Viet Tban, e-mail: bgtoanhoc@gmail.com Cae nghien cflu chua de cSp den sU tac ddng cua boat ddng nghien cflu khoa hpc hay hinh anh thUdng hiSu cua nganh hpc eo anh hUdng nhfl thi nao din sfl hai long cua ngfldi hpc doi vdi nganh hpc ciia hp Viec chi tap trung vao cd sd vat chat, chat lUdng dich vu, chal lUdng dao tao cua cae nghien eu:u trUdc day ma chfla quan tam long quan den mdi tiUdng hoc ihuat hoac thUdng hi$u nganh hpc la mot cd sd de lac gia di sau vao khia canh Nghien cflu nham kiem tra dinh lUdng sU tac ddng cua mot so nhan td len sU hai Idng eua sinh vien vdi nganh hpc quan 11 giao due bang md binh bdi quy tuyen tinh da bien Diem n^i bat cua nghien cflu la kiem tia dUde nhdm cac nhan to bin tiong (Npi dung hpc va giang vien, tiiilt bi hpe tap va mdi tifldng nghien cflu khoa hpc) va nhSn to bSn ngoai (ThUdng hieu nganh hoc) anh hUdng ti'ch cflc din su hai long cua sinh vien Trfin cd sd dieu tia khao sat tifin 183 smh vien ca nam va dang theo hpc nganh quan li giao due lai Hpc vien quan li giap due, chung toi de xuat dUde mo hinh li thuyll ve sU hai Idng eua sinh vi6n doi vdi mot nganh hpc noi chung va nganh hpc quan li giao due ndi rieng Noi dung nghien cihi 2.1 Mo hinh h' thuyet nghien cihi Nghien cflu dUa tien mot so mo hinh K thuyll hen quan den chat lUdng dich vu va li thuyet vl du dinh hanh vi cua khach hang doi vdi san ph&i va dich vu eua nha cung cap 2.1.1 Chit liTdng dich vu Tren cd sd mo hinh SERVQUAL ciia Parasuraman, Croninva Taylor (1992) da khac phuc va cho ddi md hinh SERVPERF, mdi biln tiie cua SERVQUAL Theo md hinh SERVPERF Ihi; Chit lUdng dich vu = Muc dp cam nhan Bp ihang SERVPERF eiing eo hai mUdi hai phat bilu vdi nam tiianh phan cd ban tUdng tu nhu phin hdi ve cam nhan eua khach hang tiong md hinh SERVQUAL, nhien bd qua phan hdi ve kl vong, nam phan ed ban, la: - Tin cdy (reliability): The hien qua kha nang thuc hien dich vu phu hdp va dung thdi han tfl lan dau tien - Ddp ling (responsiveness): The bien qua sU mong muon, san sang eiia nhan vien phuc vu cung cap dich vu kip thdi cho khach hang - Nang lue phuc vu (assurance): The hien qua tiinh dp ehuyen mdn va cung each phuc vu lich su, niem nd vdi khach hang - Su cam thdng (empathy): The hien sU quan tam, cham sdc din tflng ca nhan, khach hang - Phuong tien hOu hinh (tangibles): Thi hien qua ngoai hinh, tiang phuc cua nhan vien, cac trang thiel bi phuc vu cho dich vu 2.1.2 Mo hinh li thuylt cua nghien cihi Nghien cflu de xu^l biln ddc lap bao gom: Thilt ke npi dung hpc va chat lUdng giang vien, duet bi bo ti 0,7 mdi CO y ngliia thong kS D6i vdi cac biln doc lip (4 biln la thilt ke npi dung hpc va dac irung giang vien, Ihiet bi hd trd hpc tap, mdi tiUdng nghien cflu khoa hpc va thUdng hieu nganh hpc) thi he so Cronbach Alpha la 0,739 la dat yeu clu nghiln cflu Cac he so tUdng quan bien long (Corrected Item-Total Correlation) deu Idn hdn 0,3 Kit qua cho thSy viec thill kl bang hdi cho cae nhan to ddc Il.p la cd y nghia thong ke D6i vdi biln phu Ihupc (su hai long cua sinh viSn vdi nganh hpc) he so Cronbach alpha la 0,825 Dieu dam bao tin cay cho cac dfl heu nghien cflu Bang Phan tich tin cdy (Hi so Cronbach Alpha) Bang 2.1 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items 739 743 N of Items * Bang 2.2 Ilem-Tolal StaHstics Scale Mean if Item Deleted XI X4 X2 X3 7.8648 8.7445 8.6639 8.0751 Scale Variance if Item Deleted 2.716 2.355 371 483 Corrected Item-Total Correlation 507 487 590 555 Squared Multiple Correlation 259 247 380 354 Cronbach's Alpha if Item Deleted 695 712 645 666 Bang 2.3 Reliability Statistics Cronbach's Alpha 825 N of Items Bang 2.4 Item-Total Statistics SHLl SHL2 SHL3 SHU Scale Mean if Item Deleted Scale Variance if Item Deleted 9.0929 9.3279 9.2186 9.4098 4.491 5.233 4.985 5.540 Corrected Item-Total Correlation 695 678 669 571 Cronbach's Alpha if Item Deleted 760 769 771 813 2.3.2 Phan ti'ch nhan th kham pha EFA Trong phan tich nhan to kham pha, he s6 KMO = 0,841 chiing to phan tich nhan to la phii hop v6i da lieu nghien ciJu Ket qua kiem dinh Bartlett's la 1222,143 vfli sig = 0,000 < 0.5 nen dS Mu diing de phan tich nhan trong ma hinh la hoan toan thich hop Trong phan tich loading factor, he so tai > 0,5 thi diidc xem la dat yeu cSu (do miu dieu tra chi la 183) He so tai bang ma tran xoay nhan t6 ciia tat ca cac bien deu > 0,5 Bang Kit qua phan tick nhan to kham pha EFA Bang 3.1 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy 841 Approx Chi-Square 1222.143 Bartlett's Test of Sphericity Df 171 Sig .000 Xl5 Xl4 xl3 Xl7 Xl2 xU Bang 3.2 Rotated Component Matrix" Component 764 743 701 659 649 621 614 Cdc nhan to anh hudng din su hdi long ciia sinh viin dSi vdi nganh Quan li gido due xl8 x31 x32 x33 x34 x22 x21 x24 x23 x42 x41 x43 2J.3 579 781 776 649 570 776 753 600 544 800 727 559 Ket qua phan tich hoi quy Bang Model Summary Std Error Change Statistics of Ihe R Square F dfl df2 Estimate Change Change 585a 342 327 59811 342 23.097 178 a Predictors (Constant), X3, Xi, Xi, X2; y Dependent Variable- SHL Model Model R R Square Bang Coefficients" Standardized Coefficients Beta Uastandardized Coefficients B (Constant 538 X, 362 Xt 027 X, 176 288 a Dependent Van able: SHL x Adjusted RSquare Std Error 276 087 068 083 084 294 028 163 259 t 1.952 4.163 399 2.115 3.424 Sig 052 000 691 036 001 Sig F Change 000 Collinearity Stadsdcs Tolerance VIF 741 753 620 646 1.349 1328 1614 1.549 Tfl bang he so hoi quy c6 the thay rang phuong trinh hoi quy tuyen tinh bieu thi moi lien he giua bi6n phu thuoc v6i cac bien doc lap nhu sau: SHL = 0,538 + 0,362.Xi + 0,176.X2 + 0,288.J^3 + 0,027.J^4 + E, Trong Xi = Thiet ke npi dimg va dac trUng giang vien; X2 = ThUdng hieu nganh hoc X3 - Moi trflbng nghien cflu khoa hoc X4 = Thi^t bi ho trd hoc t2.p SHL = Su hai long eua sinh vien v6i nganh hoc quan li giao due Su tac dpng cua cac nhan to len sU hai long la tich cue vdi thiet ke noi dung hpc va dac tntog giang vien c6 anh hudng tich cue nhat den sU hai long ciia sinh vien v6i he so hoi quy la 0,362 (he so Beta la 0,294) Con vdi bien moi trudng nghien cflu khoa hpc cung c6 anh hfldng tich cue dSn sU hai long cua sinh vien v6i he so hoi quy la 0,288 (he so beta 0,259) Nhan to thUPng 29 Do Viet TUan hieu nganh hpc cung anh hudng tich cflc len sU hai long ciia sinh vien vdi nganh hoc he so hoi quy thu dupe la 0,176 (he so Beta la 0,163) Mo hinh cung cho thay thiet bi hd trd hpc tap khong anh hfldng nhigu len sU hai long eua sinh vien he so hoi quy chi la 0,027 Ket qua hoi quy cung chi rang Sig cua nhan t6 thiel bi bd trd hpc tap la 0,691 va diSu vUdt qua nhieu so vdi so 0,05 nen c6 the loai nhan to khdi mo hinh khong phu hdp Kel qua hoi quy ehi ring cac nhan to b-en giai thich dUdc 34,2% sU hai long cua sinh vien vdi nganh hpc bien doe lap mo hinh Dieu cd nghia la mo hinh van can nghien cflu them mot so tac ddng khac cua cae nhan to len sU hai long ciia sinh vien vdi nganh hpc quan li giao diic 2.3.4 Kiem dinh ANOVA Phan chi moi quan he gifla van de gidi tinh vdi sU bai long vdi nganh hpc.Bang kiem dinh ANOVA vdi bien quan sat la gidi tinh cho thay sig = 0,341 > 5% giai thich rSng sU khac biet gidi tinh khdng anh hUdng din sU bai long den nganh hoc Trong dd kiem dinh ANOVA v6i bien quan sat la "sinh vien nam thfl" vdi sig = 0,461 > 5% cung khong cho thay sfl khac biet giai tich sU tac dong eua cae nhan to len sU hai long cua sinh vien Ket luan - Kit qua: Nghien cflu da ehi rang cd mot sU tac dpng tich cUc ciia cac nhdm nhan l6 Thiet ke npi dung va dac trUng giang vien, ThUdng hieu nganh hoc, Mdi trUdng nghien cflu khoa hpc len sU hai long cua sinh vien vdi nganh hpc Quan li giao due Khdng cd sU anh hUdng ro rang cua thiet hi ho trd hpc tap len sU hai long cua sinh vien; Nghien cflu cung chi rd sU tac ddng quan trpng nhat len su hai long cua sinh vien la thiet ke ndi dung hpe va dac trUng giang vien - Nhung hgn che: Nghien cflu mdi chi xem xet tren pham vi nganh Quan U giao due d Hpc vien Quan li giao due va nhU vay thi cung chUa du can cfl ket luan cho t4t cac cac trfldng dao tao nganh nay; Nghien cflu van cdn can bo sung them vao md hinh mdt so nhan to khac de dam bao giai thich dUde mdt each tot nhal phu hop eua md binh nghien cflu -£)e.xHdf.'NghiencfludachirarangHpc vien Quan li giao due can quan tam den viec nang eao chat lUdng chUdng trinh hpc, chat lUdng giang vien, cdng tac nghien cflu khoa hpe va xay dflng thUdng hieu thong qua chat lUdng dao tao; Nghien cflu cung di xuat mot sd tieu chi cho viec xep hang nganh hpc Quan li giao due he thong eac trUdng ed dao tao nganh hoc TAI LIEU THAM KHAO [1] Bui Thi Ngoc Anh, Dao Thi H6ng Van, 2013, Khao sat su hdi Idng cua sinh viin vi chal lugng dao tgo tgi trudng Dgi hoc kinh te - Dgi hoc quoc gia Hd Ndi [2] Tran Xuan Kien, 2008 Ddnh gid su hdi long cua SV vi chdt lugng dao tgo tgi Trudng Dgi hoc Kinh ti & Qudn tri kinh doanh Luan van thac si, Dai hpc Thai Nguyen [3] Ma Cam Tudng Lam, 2011 Cdc yiu to anh hudng din su hdi long ciia SV doi vdi ca sd vat chdt trang thiit hi tgi Trudng Dgi hoc Dd Lgt Luan van thac si, Dai hoc Quoc gia Ha Npi [4] Nguyen Quoc Nghi, Nguyin Thi Bao Chau, Pham Ngpc Giao, 2012 Cdc yiu td anh hudng den su hdi long cua sinh vien ddi vdi chdt lugng dao tgo nganh du lich cua cdc trudng dgi hgc ; d khu vuc dong bang Song Ciiu Long Tap ehi Khoa hpc Dai hpc Cln Thd, 22b, tr 265-272 [5] Dudng Tin Tan, 2010 Cdc yiu td anh hudng din sU hdi long cua sinh viin ndm 3, nam trudng dgi hoc Kinh ti Dd ndng Tuyen tSp bao cao Hoi nghi sinh vien nghien cflu khoa hpe Cdc nhan to dnh hudng din sit hdi long ciia sinh vien doi vdi nganh Qudn li gido difC Itn 7, tl 100-106 [6] D6 Minh Sdn, 2010 Nghiin ciiu sU hdi long cua sinh viin dgi hgc Kinh ti Dd Ndng LuSn van thac si, Dai hpc Da Nang [7] Parasuraman, A., V.A Zeithaml, LL Berry, 1988 Servqual: Multiple-item scale for mesuring consumer perceptions of service quality Journal Retailmg, 64(1), pp 12-40 [8] G.V Diamantis, V.K Benos, 2007 Mesuring student satisfaction with their studies in an international and European studies department Operational research, An international Journal Vol.7, No I, pp 47-59 [9] Mussie T Tessema, Kathryn Ready, Wei-Choun William, 2012 Factors Affecting College Students' Satisfaction with Major Curriculum: Evidence from Nine Years of Data Vol 2, No 2, pp 34-44 [10] Cronin J J., Taylor S A., 1992 Measuring service quality: A reexamination and extension Journal of Marketmg, Vol 56, No 3, pp 55-68 Factors affecting student satisfaction vrith faculty of education management: An empirical study done at the National Institute of Educational Managemeat The purpose of this smdy is to estimate the impact of various factors on student satisfaction with their educational management major at NIEM This study surveyed 183 educational management (EM) major students using the Luvin formula This study shows the influence of the design of learning content and lecturer characteristics, learning instruments, science research activities, and major on students' satisfaction with their EM major This study confirmed that most factors have a positive influence on student satisfaction with their major Keywords: Satisfaction, instructor characteristics, design of learning content, scientific research ... thien vdi sinh vien Giang vien tao dUdc dpng luc cho sinh vien tich cue hoc tap, nghiSn X18 cflu Nghien cflu khoa hoc dUdc to chflc thudng xuyen cap khoa va cap X2l tnrdng S6 lUdng sinh vien... dao tao tot Cac bp ph§n ho trd sinh vien ciia khoa QLGD tao dUdc hinh anh than thien, nhiet tinh vdi sinh vi6n Chat lUdng va tinh flng dung cua cac de tai khoa hpc sinh vien quan li giao due CO... din sU hdi long cua sinh viin ndm 3, nam trudng dgi hoc Kinh ti Dd ndng Tuyen tSp bao cao Hoi nghi sinh vien nghien cflu khoa hpe Cdc nhan to dnh hudng din sit hdi long ciia sinh vien doi vdi nganh