^̂ J Dong lye lam viec cua nhan vien hanh chinh trong trirofng dai hoc Nghien culi tai Tru''''dng Dai hoc Thang Long va ham y cho nha quan trj DINH VAN TOAN* Tom tat Tqo dgng luc ldm viec cho cdn bd, nhd[.]
^^J Dong lye lam viec cua nhan vien hanh chinh trirofng dai hoc: Nghien culi tai Tru'dng Dai hoc Thang Long va ham y cho nha quan trj DINH VAN TOAN* Tom tat Tqo dgng luc ldm viec cho cdn bd, nhdn vien hdnh chinh cd y nghia rdt ldn dd'i vdi hieu qud hoqt dgng cda cdc trudng dqi hgc Qua nghien cdu trudng hgp TrUdng Dqi hgc Thdng Long, tdc gid chi ye'u tddnh hudng de'n dgng lytc ldm viec cda nhdn vien hdnh chinh xep theo thd tyt tdc dgng td cao xud'ng thdp nhu sau: Tdc dgng tit phia nhd trudng; Mdi trUdng ldm viec; Cdc mdi quan he xd hgi; Ndng lytc thuc Men cdng viec; Ddc thu cdng viec; Quye't dinh ldm viec Tren ca sd dd, bdi vie't de xudt mdt sdhdm y cho nhd qudn tri nham ndng cao dgng lytc ldm viec cho cdn bg hdnh chinh, gdp phdn hodn thien cdng tdc qudn tri trUdng dqi hgc thdi gian tdi Tff khoa: dgng lytc ldm viec, nhdn vien hdnh chinh, Trudng Dqi hgc Thdng Long Summary Generating work motivation of administrative staffs is of great significance to the performance of universities In the case study of Thang Long University, the author points out six determinants of administrative staffs' work motivation in descending order of impact as follows: Impact of the university; Working environment; Social relationships; Performance capacity; Job characteristics; Career decision On that basis, the paper proposes some implications for the administrators to enhance the work motivation ofthe administrative staffs, contributing to the improvement of university management in the future Keywords: work motivation, administrative staffs, Thang Long University ^ GI61 THIEU Dd'i vdi cac trffdng dai hpc, dac biet la nhffng trffdng dai hpc ngoai cdng lap nhff Trffdng Dai hpc thang Long phai tif chii tai chinh hoan toan, thi can bp, nhan vien hanh chinh ludn phai dd'i mat vdi khd'i Iffdng cdng viec cang phffc tap va cang thang, dl din den sff met mdi tinh than, sif nham chan cong viec Bdi vay, nghien cffu ve ddng Iffc lam viec cd y nghia quan trpng cdng tac quan ly ciia Trffdng Hieu dffdc ban cha't ddng life lam viec, cac nhan to tac ddng va ap dung td't cac chinh sach ve tao ddng life cho can bd se giup Trffdng Dai hpc Thang Long ndi rieng, cac trffdng dai hpc ndi chung tri va nang cao tinh than va hieu sua't lam viec ciia nhan vien, tff dd, nang cao hieu qua boat ddng ciia nha trffdng Dac biet, cac nhan td' tff nha trffdng cd tac ddng manh tdi ddng life se la nhffng cd sd quan trpng de xay dffng cac chinh sach, hoan thien td chffc theo hffdng quan tri dai hpc tien tien CO Sd LY THUYET VA PHU'ONG PHAP NGHIEN CLfU Cgsd ly thuyet Ddng life lam viec khdng phai la chii de mdi, nhffng ludn la trung tam dffdc chu y ciia nhieu nha khoa hpc va quan ly Dong life ciia ngffdi lao ddng dffdc nghien cffu tff rat sdm vdi nhffng quan diem da chieu va cd sff khac biet, nhffng cd sff thdng nha't chung dffdc hieu la *TS., Trifdng Dai hoc Kinh te Dai hoc Quoc gia Ha Noi I Email: dinhvantoanvnu@gmail.com Ngdy nhdn bdi: 24/10/2018; Ngdy phdn bien: 16/11/2018; Ngdy duyet ddng: 20/11/2018 Econc and Forecast Review ] 3 HINH: MO H I N H NGHIEN CtfC Quyet djnh lua chon cong viec (QDCV) Nang luc thuc hien cong viec (NLCV) Dong lye lam viec cua nhan vien hanh chinh trucmg dai hpc (DLLV) < Dac diem cua cong viec (DDCV) Tac dong tir phia nha truong (TDNT) Moi trudng lam viec (MTLV) Cac m6i quan he xa hpi (QHXH) Nguon: Tac gia d& xuat Sff tap trung, sff nd life va kien tri cua ca nhan qua trinh lam viec (Pham Dffc Chinh, 2016) Theo Biii Anh tuan (2002), ddng life la nhffng nhan td'ben kich thich ngffdi nd life lam viec dieu kien cho phep tao nang sua't, hieu qua cao Bieu hien cua ddng life la sff sfn sang nd liic, say me lam viec nham dat dffdc muc tieu cua td chffc cung nhff ban than ngffdi lao ddng Trffdng Dffc Thao (2018) khang dinh, ddng life lam viec dffdc sinh tff nhu cau Nhu cau lam xua't hien muc tieu ben chu the, dd ddng life lam viec dffdc hieu la sff khao khat va tff nguyen ciia chu the viec thffc hien cac hanh vi nham dat dffdc muc tieu cua minh gan lien vdi muc tieu ciia td chffc Ve cd ban, ndi ham cua ddng life chinh la ddng cd thuc day ngffdi lao ddng hanh ddng Tff nhffng quan diem tren, tac gia cho rang, ddng life lam viec la sff khao khat va tff nguyen cua ngffdi Iao ddng viec thffc hien cac hanh vi nham dat muc tieu cua ca nhan sff phd hdp vdi muc tieu cua td chffc Cac yeu to tac ddng den ddng life lam viec cd the chia ba nhdm ly thuyet chii yeu dffdc cac nha khoa hpc tdng ke't: ly thuyet ve nhu cau; ly thuyet ve nhan thffc va ly thuyet tff quyet cua ban than ngffdi lao ddng Md hinh vd cdc gid thuyet nghien cdu Tff tdng quan, he thd'ng hda cac ly thuyet nghien cffu, Iffdng sff hai ldng ve viec lam va cac yeu to tac ddng de'n ddng life lam viec, Pham Dffc Chinh (2016) da xay difng md hinh va nghien cffu khao nghiem thffc tien ddng life lam viec cua can bd cdng chffc d Viet Nam Tham khao md hinh va cd sff dieu chinh cho phii hdp vdi dac diem cua trffdng dai hpc, tac gia de xua't md hinh gdm nhan to' anh hffdng den ddng life lam viec ciia can bd, nhan vien quan ly hanh chinh va hd trd dao tao (sau day gpi chung la nhan vien hanh chinh) trffdng dai hpc, bao gdm: Quyet dinh Iffa chpn cdng viec (QDCV); Nang life thffc hien cdng viec (NLCV); Dac diem cua cdng viec (DDCV); Tac ddng tffphia nha trffdng (TDNT); Mdi trffdng lam viec (MTLV); Cac md'i quan he xa hdi (QHXH) Md hinh nghien cffu dffdc trinh bay nhff Hinh Cac gia thuyet dffdc phat bieu nhff sau: HI: Quye't dinh Iffa chpn cdng viec cd md'i tffdng quan thuan vdi ddng life lam viec cua nhan vien hanh chinh tai trffdng dai hpc 134 H2: Nang liic thiic hien cdng viec ciia ngffdi lao ddng cd md'i tffdng quan thuan vdi ddng Iffc lam viee ciia nhan vien hanh chinh tai trffdng dai hpc H3: Dae diem cdng viec (d day la cdng viec quan ly hanh chinh) cd md'i tffdng quan thuan vdi ddng Iffc lam viec cua nhan vien hanh chinh tai trffdng dai hpc H4: Tac ddng tff phia nha trffdng cd md'i tffdng quan thuan vdi ddng life lam viee cua cac nhan vien hanh chinh tai trffdng dai hpc H5: Mdi trffdng lam viec cd md'i tffdng quan thuan vdi ddng life lam viec cua nhan vien hanh chinh tai trffdng dai hpc H6: Cac md'i quan he xa hpi hen quan tdi cac vi tri quan ly hanh chinh cd md'i tffdng quan thuan vdi ddng life lam viec cua nhan vien hanh chinh tai trffdng dai hoc Can cff vao md hinh va cac gia thuyet nghien cffu, md hinh hdi quy tuye^n tinh dffdc xay dffng nhff sau: Y = po +pl*Xl + P2*X2 + P3*X3 + + p6*X6 + e Trong dd: Y: la bie'n phu thudc, bieu dien ddng liic lam viee cua nhan vien hanh chinh tai trffdng dai hpc Xi: la cac bie'n doe lap, bieu dien cac nhan to' tac ddng tdi ddng liic lam viec cua nhan vien hanh chinh tai trffdng dai hpc (3i: la cac he sd' cua md hinh e: la phan dff PhUOngphdp nghien cdu Nghien cffu dffdc tien hanh ket hdp ca phffdng phap dinh tinh va phffdng phap dinh Iffdng Dd'i vdi nghien cffu dinh tinh, tac gia tien hanh thu thap, phan tich, tdng hdp va khai quat cac nghien cffu ve ddng life va tao ddng life eua ngffdi Iao ddng ndi chung va ciia can bd, nhan vien hanh chinh ndi rieng qua cac tap chi, sach, bao, cac hdi thao , tff dd xay dffng thang va bang hdi sd bd Dd'i vdi nghien cffu dinh Iffdng, tac gia tien hanh khao sat thff 65 dap vien tai Trffdng Dai hpc Thang Long nham thiet ke lai bang hdi va thang (Bang 1) Ndi dung va ca'u true bang hdi dffdc thie't ke'phu hdp vdi thang cd ban cua mdi bien nghien cffu va lifa chpn cau tra ldi theo dang Likert vdi mffe dp Tff dd, tac gia tien hanh dieu tra chinh thffc bang each khao sat 173 can bd hanh chinh tai Trffdng Dai hpc Thang Long (gdm 156 can bd tai cac phdng ban va 17 nhan vien giao vu tai eac khoa va bd mdn) thdi Kinh te va Du' bao Kinh tl gian tha g 9-10/2018 Sau thu ve va lam sach cdn 152 mau hdp le So lieu thu thap dffdc se difdc xff ly bang phan mem thdng ke SPSS 20 (Bdi vie't sddung each vie't sdthdp phdn theo chudn qudc te) KET QUA NGHIEN CLTU Kiem dinh dg tin cqy vd gid tri cda cdc thang Ket qua phan tich thang cua cac nhan to d Bang cho tha'y, ta't ca cac thang deu cd gia tri Cronbach's Alpha > 0.6, he sd' tffdng quan bie^n tdng cua hau het cac thang deu ldn hdn 0.3, chi cd thang TDNT2 cd he sola 0.091 nhd hdn 0.3 nen bi loai bd Do vay, nghien cffu nay, tac gia sff dung 27 thang cho 06 nhan td'tac ddng tdi DLLV ciia nhan vien hanh chinh tai Trffdng Dai hpc Thang Long Ben canh do, ket qua kiem dinh he sd KMO and Bartlett's Test thang nhan td deu cho ket qua he sd' KMO > 0.5 vdi mffe y nghia Sig = 0.000 tai Eigenvalue > vdi tdng phffdng sai trich > 50%, cho tha'y cac bie'n phan cd lien quan vdi va giai thich cho bien tdng Dieu chffng td thang ciia ca nhan to dat yeu cau va cd y nghia Phdn tich nhdn tdkhdm phd (EFA) Tiep theo, tae gia tieii hanh phan tich EFA nham kiem tra sff phii hdp cua md hinh va phat hien nhan to mdi Theo Bang 2, he sdKMO = 0.728 thda man dieu kien 0.5 < KMO < va gia tri Sig = 0.000, nhff vay, cac nhan to phu hdp vdi dff lieu khao sat va cac bien quan sat cd tffdng quan tuyen tmh vdi nhan to dai dien Ket qua phan tieh EFA d Bang cho tha'y, gia tri phffdng sai trich la 61.002% vdi diem dffng cac nhan to' Eigenvalues bang 1.381 Dieu cho bie't, cd tdi 61.002% thay ddi cua cac nhan td dffdc giai thich bdi 27 bie'n quan sat va dffdc nhdm lai nhan td chinh phii hdp vdi md hinh ly thuyet Ket qua ma tran nhan td xoay cho biet, eac bien dac trffng deu cd he so tai nhan td ldn hdn 0.5 va dffdc xep 06 nhan to dai dien cho cac nhan to tac ddng den ddng liic lam viec cua nhan vien hanh chinh Trffdng Dai hpc Thang Long Ngoai ra, ma tran nhan td xoay cung xuat hien mot vai bien quan sat Iffdng tinh, nhien, he sd tai cua cac bien vh\ cd trpng sdldn giai thich cho nhan to dai dien n6n cac quan sat khdng bi loai bd Econc and Forecast Review BANG 1: BANG TOM TAT HE SO CRONBACH'S ALPHA CGA c A c KHAI NIEM NGHIEN CCfa H§ so' Phtfcfng sai H6s6'trfotag Trung binh Big'n quan thang n€'u cua thang quan vdli bien Cronbach's Alpha ng'u lo^i bi&'n ng'u loai biS'n loai biin td'ng sat Nhdn to' 1: Quyet dmh Irfa chon cdng vl§c (a=0.837) 10.304 9.91 0.628 QDCV I 0.808 QDCV2 9.98 10.549 0.792 0.685 QDCV3 9.60 10.666 0.642 0.803 QDCV4 9.52 10.966 0.612 0.811 QDCV5 9.57 10.512 0.630 0.807 NhSn to'2: Nang Itfc thffc hidn cong viic (a=0.752) NLCVl 7.07 5.731 0.565 0.685 NLCV2 7.04 5.588 0.530 0.708 NLCV3 6.73 5.788 0.588 0.673 NLCV4 6.99 6.192 0.514 0.713 Nhan to'3: Dac diem cdng vi6c (a=0.767) DDCVl 11.30 6.117 0.761 0.469 DDCV2 11.24 5.271 0.506 0.745 DDCV3 11.58 4.603 0.678 0.627 DDCV4 11.55 4.633 0.642 0.688 Nhan t6' 4: Tac dong tuf phia nha trrfcTng (a=0.734) kigm dinh l^n 1 TDNTl 18.01 0.652 10.868 0.630 TDNT2 18.68 13.015 0.840 0.091 TDNT3 17.78 11.482 0.574 0.671 TDNT4 18.05 10.315 0.631 0.691 TDNT5 18.07 11.413 0.590 0.667 TDNT6 18.13 11.983 0.486 0.694 Nhdn td'4: Tdc dgng ttCphta nhd trUdng (a-0.840) kiem dinh ldn TDNTl 14.94 8.268 0.699 0.791 0.621 TDNT3 14.72 8.919 0.813 7.894 0.735 TDNT4 14.99 0.780 8.702 0.672 TDNT5 15.00 0.800 9.532 0.495 TDNT6 15.07 0.845 Nhan to'5: Moi trtfcfng lam vide (a=0.770) 8.08 6.656 MTLVl 0.522 0.735 MTLV2 8.16 6.558 0.569 0.719 8.17 6.408 0.570 MTLV3 0.718 7.164 8.46 MTLV4 0.498 0.743 8.00 6.556 MTLV5 0.549 0.726 Nhan t6' 6: Cac m6'i quan he xa hSi (a=0.772) 6.25 4.613 QHXHl 0.496 0.756 6.30 4.488 QHXH2 0.560 0.727 3.788 5.99 QHXH3 0.603 0.704 6.12 3.814 QHXH4 0.651 0.675 TT BANG 2: BANG TOM TAT CAC HE SO KHI L^n Td'ng sd' bidn quan sat 27 Sd' bidn quan H^sd' sat bi loai KMO Sig 0.728 0.000 PHAN TICH NHAN TO Phtfcfng Sd' nhan td' sai trich phdn tich dtf^c 61.002 Ngu6n: Ket qua xii" ly so lieu tren phan mem SPSS Nhff vay, sau thu thap so' lieu va phan tich ta tha'y, cac nhan to' tac ddng tdi ddng life lam viec cua can bd va nhan vien hanh chinh Trffdng Dai hpc Thang Long phii hdp vdi md hinh ly thuye't va cd the tien hanh cac bffdc nghien cffu tiep theo 135 BANG 3: TONG PHCTdNG SAI DCTdC GIAI THJCH TRONG PHAN TICH EFA Tong binh phtfcfng Tong binh phtfcfng Gia tri ridng ban dau tai xoay tai trich Phin Phan Thanh Phin Tich Tich tram tram phSn tram Tich luy luy Total luy Total Total phtfcfng phtfcfng phtfcfng (%) (%) (%) sai (%) sai (%) sai(%) 11.776 11.776 19.654 3.180 19.654 19.654 19.654 5.306 5.306 11.630 23.406 31.017 3.140 11.363 11.363 31.017 3.068 3.068 10.057 33.463 9.406 40.423 2.716 9.406 40.423 2.540 2.540 9.650 43.113 8.084 48.507 2.605 8.084 48.507 2.183 2.183 9.009 52.122 7.380 55.887 2.432 7.380 55.887 1.993 1.993 8.881 61.002 5.115 61.002 2.398 1.381 5.115 61.002 1.381 3.611 64.613 0.975 27 0.571 100.000 Extraction Method: Principal Component Analysis 0.154 BANG 4: BANG KET QUA HOI QUY CUA MO HINH DONG LCfC LAM VIEC Model HS s6'xac dinh R^ R 0.360 0.600= R^ higu chinh 0.334 Sai sd' chuan Durbincua ffdc Iffffng Watson 0.564 2.086 a Predictors: (Constant), QHXH, NLCV, MTLV, TDNT, DTCV, QDLV b Dependent Variable: DLLV 1BANG 5: KET QUA PHAN TICH PHCTdNG SAI ANOVA F Md hinh T^ng cac binh phtfcfng BSc ttf (df) Phtfdng sai Sig 25.928 4.321 13.602 0.000" Hoi quy Phan dtr 46.065 145 0.318 Total 71.993 151 a Dependent Variable: DLLV b Predictors: (Constant), QHXH, NLCV, MTLV, TDNT, DTCV, QDLV BANG 6: KET QUA PHAN TICH HOI QUY DA BIEN Hd sd' Hd sd' Thd'ng ke chtfa chudn hoa da chuan hoa cdng tuye'n Nhan td' t Sig B Sai sd' chuan Beta Dd chap nhan VIF (Const) -0.299 0.511 -0.585 0.560 QDCV 0.151 0.063 0.174 2.375 0.019 0.822 1.217 NLCV 0.171 0.071 0.191 2.398 0.018 0.693 1.443 I DDCV 0.201 0.071 0.212 2.826 0.005 0.784 1.276 TDNT 0.337 0.070 0.352 4.823 0.000 0.826 1.210 MTLV 0.394 0.077 0.358 5.104 0.000 0.896 1.116 QHXH 0.226 0.072 0.215 3.136 0.002 0.942 1.062 a DependeiIt Variable: DLLV Nguon: Ket qua xu" ly so lieu tren phan mim SPSS BANG 7: TAM QUAN TRONG CUA CAC NHAN TO TT Bie'n dpc Idp TDNT MTLV QHXH NLCV DDCV QDCV Tdng 136 Gia tri tuy$t dd'i (Beta) Phin tram (%) 23.83 0.358 23.44 0.352 14.31 0.215 14.11 0.212 12.72 0.191 11.59 0.174 100.00 1.502 rSgu6n: Ket qua tinh toan duTdc tCr mo hinh hoi quy Phdn tich hoi quy Tac gia sff dung phffdng phap Enter, theo dd cac bien ddc lap se dffdc dffa vao md hinh mdt lan Theo Bdng 4, tri sd'R = 0.600 nghia la md'i quan he giffa cac bie'n md hinh tffdng dd'i chat che He so' xac dinh R- = 0.360, dieu ndi len dp thich hdp ciia md hinh la 36%, hay ndi each khac 36% Slf bie'n thien eua bie'n phu thudc dffdc giai thich bdi 06 nhan td' tac ddng neu tren R- hieu chinh = 0.334 tffc la chi cd 33.4% sff bie'n thien cua bie'n phu thudc dffdc giai thich bdi 06 bie'n md hinh, cdn 66.6% se cac ye'u td'khac ngoai md hinh va sai sd'ngau nhien Durbin-Watson (d) = 2.086 cho bie't, khdng cd sff tffdng quan giffa cac phan dff Dieu cd nghia la md hinh khdng vi pham gia dinh ve ddc lap cua sai so' De kiem dinh dp phu hdp cua md hinh hoi quy tdng the, can xem xet gia tri thd'ng ke F bang phan tich phffdng sai ANOVA Theo Bang 5, gia tri F = 13.602 vdi mffe y nghia Sig = 0.000 < 0.05, bffdc dau cho tha'y md hinh hoi quy tuye'n tinh phu hdp vdi tap dff lieu va cd the sff dung dffdc He so' phdng dai phffdng sai VIF thu dffdc Bang cua cac nhan td' deu nhd hdn 2, tff dd, cd the ke't luan rang, md hinh hoi quy khdng vi pham hien tffdng da cdng tuye'n, tffc la cac bie'n ddc lap cd tffdng quan chat che vdi Cung theo Bang 6, cac bie'n ddc lap dai dien cho cac nhan td'tac ddng deu cd y nghia md hinh (Sig < 0.05), cd tac ddng tdi ddng life lam viec cua can bd hanh chinh Trffdng Dai hpc Thang Long va deu la tac ddng thuan chieu Nhff vay, ta't ca cac gia thuye't deu dffdc chap nhan Md hinh hoi quy dffdc viet lai nhff sau: DLLV = 0.151 QDCV-t-0.171 NLCV + 0.201DDCV + 0.337TDNT + 0.394MTLV -i- 0.226QHXH - 0.226 + e Ngoai viec can cff vao he so' ffdc Iffdng chffa chuan hda, can phai xem xet he so'ffdc Iffdng da chuan hda (Beta) de xac dinh vi tri anh hffdng cua cac bie'n dpc lap de'n ddng life lam viec cua nhan vien hanh chinh Trffdng Dai hpc Thang Long Cac he so' dffdc lay theo gia tri tuyet dd'i va dffdc chuyen hda dffdi dang phan tram nhff trinh bay d Bang Qua ke't qua Bang cac nhan to' tac ddng tdi ddng life lam viec cua nhan vien hanh chinh Trffdng Dai hpc Thang Long Kinh te va Dir bao CO the X ! ;-,3 ^Yivi tff tac ddng tff cao xudng th ^> nhff au: Tac ddng tff phia nha trffdng; Moi ^g i^m viec; Cac md'i quan he xa hv Nang life thffc hien cdng viec; Dae diem cdng ec; Quye't dinh lifa chpn cdng viec viec phan cdng, phan ca'p va phan quyen rd rang tren cd sd thffc hien chffc nang, nhiem vu cua tffng bd ph$n va vi tri cdng viec cu the Ben canh do, td chffc nhieu chffdng trinh giao lffu cho can bd, nhan vien tao khdng gan gui, hieu biet, hda dong va than thien hdn giffa cac ca nhan trffdng Thd ba, xdy dytng vd qudng bd danh tieng cda nhd KET LUAN VA HAM Y DOI VOfI trudng dd'i vdi xd hdi Cac trffdng nen td chffc cac boat NHA QUAN TR! ddng cd y nghia, nhff eupc thi tim hieu ve lich sff, muc tieu, sff mang va van hda cua nha trffdng cho can bd, Ke't qua phan tieh trffdng hdp Trffdng giang vien va sinh vien Dong thdi, day manh viec Dai hpc Thang Long cho thk'y, ca 06 truyen thdng ndi bd va ben ngoai vdi cac phffdng tien nhan td'de xua't deu tac ddng thuan chieu thdng tin bao, dai de dffa tin boat ddng cua nha trffdng tdi ddng life lam viec cua can bd hanh tren cac phffdng tien thdng tin dai chung Dieu chinh Qua do, tac gia de xua't mdt vai giup nhan vien hanh chinh eua trffdng dai hpc cang tff kie'n nghi dd'i vdi nha quan tri eac hao va dffdc ddng vien, khich le trffdng dai hpc nham nang cao ddng life Thvt tu, bd tri, sap xep cdng viec cho cdn bg phu lam viec eho can bd, nhan vien hanh hgp vdi ddc tinh cd nhdn vd chuyen mdn Thffc te cho chinh va hoan thien cdng tac quan ly tha'y, da sd' nhan vien hanh chinh d cac trffdng dai hpc thdi gian tdi, nhff sau: cd trinh dp chuyen mdn dffdc dao tao khdng dung vdi Thd nhdt, tdng cudng cdc tdc dgng cdng viec hp dang dam nhiem Nhieu can bd lam giang hieu qud td phia nhd trudng Cac nhan vien kiem nhiem Vi vay, sau tuyen dung, cac to thudc ve tac ddng tff phia nha trffdng trffdng can tie'p tuc cd chinh sach phat trien nang life CO anh hffdng ldn nha't de'n ddng life lam chuyen mdn phu hdp, nhffng quan trpng hdn la bd' tri, viec cua nhan vien hanh chinh Do dd, sap xep cdng viec vdi vi tri cdng viec phu hdp vdi tffng nha trffdng can sdm xay difng cac ban ca nhan Vi tri lam viec thich hdp vdi chuyen mdn, sd mo ta cdng viec, tieu ehi danh gia dd'i vdi thich va phil hdp dieu kien ca nhan se giup nhan vien tffng vi tri cdng viec eu the de mdi can bp hanh chinh phat huy td't hdn, hffng khdi hdn cdng deu hieu dffdc vai trd, trach nhiem cua viec cua minh Ben canh dd, cac trffdng nen quan tam td chffc dao minh quy trinh dd nham tang hieu cua cdng viec va thuan tien cho viec tao ky nang lam viec, ky nang giao tie'p va giai quye't quan ly Ben canh dd, nha trffdng cung tinh hud'ng cho dpi ngu can bd, nhan vien hanh chinh nen cd nhffng chinh sach khuye'n khich de giup hp xff ly td't cac van de sinh hang vdi can bd, nhan vien lam cdng viec hanh giang vien, sinh vien va cac van de xa hdi Tdm lai, khdng khac, chinh cac trffdng dai hpc chinh tich cffc ddi mdi sang tao nham lam cho quy trinh cdng viec cang vdi trach nhiem la ngffdi sff dung lao ddng va thffc hien sff mang tien phong ddi mdi quan tri dai hpc can hoan thien hdn Thd hai, xdy dUng mdi trUdng ldm chu ddng ddi mdi quan tri ma bat dau tff chie'n viec thdn thien De tang cffdng ddng life Iffdc, chinh sach ve nhan life Cac chinh sach can lam viec cho dpi ngii can bp, nhan vien tao sff tin tffdng, ky vpng va tif tin de tao ddng life tich lam cdng tac quan ly, ho trd dao tao, cac cffc cho nhan vien hanh chinh - nhffng ngffdi dang thifc trffdng dai hpc can tao mdt mdi trffdng thi cac quy trinh cu the cua quan tri trffdng dai hpc lam viec dan chu, than thien thdng qua tinh hinh mdi.Q TAI LIEU THAM KHAO Pham Dffc Chinh (2016) Md'i quan he giita ddng lytc ldm viec vd syt hdi long cdng viec cda cdn bo, cdng chdc d Viet Nam, Nxb Dai hpc Qud'c gia TP Ho Chi Minh Bdi Anh Tuan (2002) Hdnh vi td chvtc, Nxb Dai hpc Kinh te Qud'c dan Trffdng Dffc Thao (2018) Dgng luc ldm viec cda gidng vien cdc trUdng dqi hgc ngodi cong lap d Viet Nam, Luan an tie'n sy, Trffdng Dai hpc Kinh te Dai hpc Qud'c gia Ha Ndi Herzberg, F M., Snyderman, B (1959) The Motivation of Works, New York: John Wiley and Sons Kovach, K A (1987) What motivates employees? Workers and supervisors give different answers, Business Horizons, 30(5), pp 58-65 Maslow, A H (1943) A Theory of Human Motivation, Psychological Review, 50(4), pp 370-396 Econo ny and Forecast Review 137 ... dung 27 thang cho 06 nhan td''tac ddng tdi DLLV ciia nhan vien hanh chinh tai Trffdng Dai hpc Thang Long Ben canh do, ket qua kiem dinh he sd KMO and Bartlett''s Test thang nhan td deu cho ket qua... sff mang va van hda cua nha trffdng cho can bd, Ke''t qua phan tieh trffdng hdp Trffdng giang vien va sinh vien Dong thdi, day manh viec Dai hpc Thang Long cho thk''y, ca 06 truyen thdng ndi bd... nhan to dai dien Ket qua phan tieh EFA d Bang cho tha''y, gia tri phffdng sai trich la 61.002% vdi diem dffng cac nhan to'' Eigenvalues bang 1.381 Dieu cho bie''t, cd tdi 61.002% thay ddi cua cac nhan