Page 1 3 ISSUE No CXT 079 DATE 03 July 2017 New ComColor (x1 ComColor) “W214 1939” Warning Message on “x1 ComColor” X X What is W214 1939 warning message display on “x1 ComColor” ? SUBJECT QA 055 d. The caution here is that as indicated on the W2141939 warning message, the ejected sheets which caused the count control error may be double printed and ejected. Therefore it is important that “Continue” button be pressed to resume the printing and then after several sheets are printed, the printing be stopped by pressing the “Stop” button on the operation panel. Then check the ejected sheets to check for any doubled copy on the output tray, and then press the “Start” button on the operation panel to resume the printing again.
Page: / ISSUE No.: CXT-079 New ComColor (x1 ComColor) DATE: 03 July 2017 X X SUBJECT: “W214-1939” Warning Message on “x1 ComColor” What is W214-1939 warning message display on “x1 ComColor” ? W214-1939 Printing restarts Printed paper can be double ejected Please check the printed sheets after printing is completed Continue [ Brief ] This warning display was originally “S99-1404-8” error display before the introduction of “x1 ComColor” firmware package version GMALL/V11.05.00 That “S99-1404-8” error was changed to “W214-1939” warning message by above machine firmware package version The “S” error display needs printer rebooting to attempt escaping from the error display In the rebooting process, the on-going print job is erased The prints already made on that print job needs to be wasted due to the reason that the operator needs to throw in the same print job once the printer is rebooted On the other hand, a “W” warning display allows the operator to resume the interrupted printing job without rebooting the printer and without the need to resend the printing job nor to waste printing papers Refer to the attached “Q&A-055” document for the detail on this “W214-1939” warning display message Q&A-055 document Page: of Issued by: (S Hara) Riso Kagaku Corporation, Overseas Technical Department July 3, 2017 Q&A Issue No Q&A-055 SUBJECT “W214-1939” Warning Message on “x1 ComColor” W214-1939 Printing restarts Printed paper can be double ejected Please check the printed sheets after printing is completed Continue Brief The above warning message was changed from an error message, “S99-1404-8”, about a year ago when “x1 ComColor” machine firmware “GMALL/V11.05.00” was introduced Further explanation S99-1404-8 is software error message which displays when software control abnormality in the count control part of the engine firmware is detected This count control error occurs mainly when optional finishing equipment, such as High Capacity Stacker, etc is connected to “x1 ComColor” It is very seldom that this S99-1404-8 error message displays on the printer, and the error clears once the printer is rebooted The rebooting cancels the on-going printing job and other printing jobs on queue, which is very annoying To evade this bothersome printer rebooting, this error message is substituted by above warning message W214-1939 so the on-going printing job can be continued by pressing the “Continue” button on the warning message The caution here is that as indicated on the W214-1939 warning message, the ejected sheets which caused the count control error may be double printed and ejected Therefore it is important that “Continue” button be pressed to resume the printing and then after several sheets are printed, the printing be stopped by pressing the “Stop” button on the operation panel Then check the ejected sheets to check for any doubled copy on the output tray, and then press the “Start” button on the operation panel to resume the printing again Technical Bulletin issue No CXT-079 Page: of Q&A-055 If the W214-1939 warning message repeats, check the parameter setting of the Test Mode No 1882 When any of the following finishing equipment is connected to “x1 ComColor”, the parameter number on Test Mode No 1882 should be selected to “1” ● FD Offset Stapler ● Multifunction Finisher ● Perfect Binder ● Wrapping Envelope Finisher ● High Capacity Finisher The test mode parameter should be set to “0” when the “x1 ComColor” is used stand-alone without the connection of any of the above listed optional equipments Test Mode No 1882 on “x1 ComColor” The equivalent warning message and test mode number on ComColor FW and GD PRINTER WARNING MESSAGE TEST MODE x1 ComColor ComColor FW ComColor GD W214-1939 W071-1939 W071-1939 1882 04-6-003 04-6-003 Available options are limited on ComColor FW - END - Technical Bulletin issue No CXT-079 ... W214-1939 so the on- going printing job can be continued by pressing the “Continue” button on the warning message The caution here is that as indicated on the W214-1939 warning message, the ejected... connection of any of the above listed optional equipments Test Mode No 1882 on “x1 ComColor? ?? The equivalent warning message and test mode number on ComColor FW and GD PRINTER WARNING MESSAGE. .. optional finishing equipment, such as High Capacity Stacker, etc is connected to “x1 ComColor? ?? It is very seldom that this S99-1404-8 error message displays on the printer, and the error clears once