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CHUYgN pg: H O I NGHj KHOA HQC HUYgt HOC - TRUYgN M A U T O A N OUgC 2012 DANH GIA SITHAI LANO V£ CONB TAC CHAM sdc sunc KHOE cdn NGUlin ^_ Oliu TRI NOI TRO TAI V I ( N HUY£T HOC - TRUVIN MAU TRUNG UDNG NAM 2011 Bfti Nggc Dflng*, Tf Thj BIch Hi", Nguyin Khic Tuii*, Nguyin Mai Phugng*, Nguyin Hoa Vin*, Nguyin Thj Nhii*, Bfti Dftc Chiin*, Nguyin Thj Hvomg*, Nguyin Thj Minh Nguyft*, Dl Thj Huf' perspectives and expectation of the senk»s and T M TAT: t kiin cfla ngudi binh v i djch vu chim sflc sfte khie (CSSK) cfl y nghia quan hgng gdp make appropriate improvements This was Methods: accordingly a cross-sectkmal study phin glClp bfnh viin c i i tiin chit lugng djch vg conducted at National Instlhite of Hematology Nghiin cftu niy ludng sg hii idng cfla ngudi and binh diiu trj nfli tni tgi khoa l i m sing Vlin Huyit September to December 2011 Sample size was Blood Transfusion, fdr a period from hgc- Tnjyin m i u Tmng uong nhim tim hiiu 390 In-patients Results: Among die partrcipants, quan diim cfta ngudi binh v i nhftng mong dgi overall satlsfactxjn rate was equal to 67.2% c i a hg v i d|eh vu CSSK cfta Vifn Phuong phip: Satisfaction rate of communication skill of health D i y l i nghiin cftu mfl t i e i t ngang duge thgc tft woriN6 VA PHUDNG PHAP NGHIEN COU: 2.1 Dii tirgrng nghiin cftn: 390 bfnh nhin xuit vifn sau diiu tii tgi Vifn 2.2 Phvorne phip nghiin cftu 2.2.1 Thiit ki nghiin ciru: Mfl ti eit ngang cfl phin tich 2.2.2 Thdi gian nghiin civ: tix tiling 9/2011 din tiling 12/2011 2.2.3 Bia diim nghiin cAu: Vifn Huyit hgc- Truyin miu Trung uong 2.2.4 Phiromg phip chpn miu: chgn mlutiiufntifn 2.2.5 Chlsi nghiin ciru vi bf cing c{i nghlln ciru: Cic chi si nghiin cftu dugc xiy dvng dvati^ntham khio mgt si nghiin cftu tgi cic bfnh vifn d Vift Nam vi trin flii gidi [1], [2], [4] Bg ciu hdi ed 04 yiu ti gim 20 tiiu myc hii Idng: Yiu t i h i i Iflng/Chi s i dinh g l i Thdi qian chd tiip c$n d|ch vg Giao tiip, hronq tic vdi nhin viin Co sd vit chit, djch vg Kit qui diiu trj chim sflc S i lugrng tiiu mgc 5 • Voi moi ngi dung hfli, sft dung thang danh gii Likert mftc dfl tftratkhflng hii Iflng (1 diim) din rat hii Iflng (5 diim) 2.2.6 Thu thap so llfu: bing phil vin Ngudi bfnh tut diin vio phiiu khio sit 2.2.7 JOr If si lifu: phin mim SPSS 15.0 III KET QUA NGHIEN COU: 3.1 Thflng tin chung vi dii tirgrng nghiin cftn Bang 3.1 Thflng tin chung vi doi tugng nghiin cftu Cic y i u t i die trung cfta NB Trin 60 S60 Niy Gidi: Nam TInh trgng hfln nhin: Banged qia dlnh' Bpc thin/chua lip qia dlnh NOnq thin/miin nil* Noi cu ttfl: Thinh thi TT Tufli: N 63 272 203 187 259 103 230 151 Ty l i % 18,8 81,2 52.1 47,9 71,6 28,4 60,4 39,6 573 CHUYgN Bg: H6I NGHj KHOA HQC HUYtfr HQC • TRUYgN MAU TOAN QU6C 2012 Cic yiu t i die tnmg cfta NB TT i Truna dp' Trlnh dfl hgc vin: iCioS Lin diu' S i lin diiu trj binh: Nhiiu lin N 122 266 102 286 ^ T*li% 31.4 68,6 26.3 73,7 Kit qui cho tiiiy: df hiii chft yiu li < 60 tuii, Dii ttigng sing d vftng ndng tiifln/miir nfti chiim t^ If cao hom tiiinh tiij; nhflm cfl trinh df tft cip trd xuing chiira tjr If cao hon sc vdi nhflm cfl ttinh df tft ttimg cip trd lin; dii tirgmg dang cd gia dinh cao hon nhflm dfc diin/chua Ifp gia dinh; di diiu tr) nhiiu dgt cao hon si din diiu trj lin diu 3.2 HU ling cfta ngirdi bfnh nfl trft vi chit luvng chim sic tin khie 3.2.L Hii ldng cia ngu&i bfnh vi Ih&tglm tiip cfn djch vif Bing 3.2 Ti ij hii ldng cfta ngufli bfnh viflifligian tiip cfn djch vy TT Chl s i dinh oli Thdi gian chd lim Ihu tgc ding k
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