TAP cii CONG TlMNG CAC YEU TO TAC DONG DEN S\S HAI LONG CONG VIEC CUA NHAN VIEN TAI NGAN HANG THU^ONG MAI TREN DIA BAN TINH DONG NAI • BUI VAN THUY TOM TAT: Bai viet nghien ciru cac yeu to tac dong den sy h^i long cong \ iec ciia nhan vien tai ngan hang thuoTig mai (NHTM) tren dia ban tinh D6ng Nai Ket qua cho thay, co nhan to t^c dpng bao gom: Thu nhap dong nghi?p, dac diem cong viec, dieu kien lam \icc phue lgi Day chinh la ca so de cac NHTM nang cao sir hai long, huong tai vi^c phal trien dpi ngu nhan \ ien gioi xu hu-ong hoi nhap hi?n Tir khoa: Sir hai long, cac yeu to anh huong, ngan hang thuong m^i, nhan vien, tinh E)6ng Nai Dat van de Hien mpt nhijng van de dang dugc coi la cap thiet cua cac ngan hang thirang mai la thu hijt nhan tai Viec mang lai sir hai long cong viec cho dpi ngu nhan vien cang trd nen quan trpng hon bao gia het boi vi muc dich hang dau la giu chan nhan \ icn gioi CO trinh dp chuyen mon cao Bai \ ict tim hieu muc dp hai long cung nhu cac yeu to tac dong den su hai long cong \ icc ctia nhan vien nganh Ngan hang Tir giiip cho cac ngan hang co ca sa dc danh gia chinh sach nhan su \a hinh anh cua minh doi vai thi trucmg nhan su hien Co* so* l> thuyet \ a mo hinh nghien cihi 2.1 Cff sd ly thuyet Khi nghien cmi sir hai long cong viec thuang dugc gan lien \a\ cac ly thuyet nhu: Thuvdt nhu cau cap bae cua Maslow (1943), thuydt ERG ciia Aldeifer (1969), thuyet cong 308SO 12-Thang 5/2020 bang ciia Adam (1963), thuyet ky vpng cua Vroom (1964), mo hinh dac diem cong vi?c cua Hackman (1974), Maslow (1943) cho r k g , nguai thoa man nhu cau cap thap, se CO nhu cau a cap cao va thoa man duac cac nhu cau nguai sc thoa man va hai long Khac vai Maslow, Alderfer (1969) chi nhu cau cua nguai va ca nhu cau d6u xuk hien cimg thoi diem Cac nhu cau co the bii dap cho nhau, tir giup nguai thoa man, hai long vai cong viec Smith et al (1969) chi ban chat cong viec, ca hpi dao tao thang ti6n, lanh dao, dong nghiep, ti^n luang tac dpng den su hai long ciia nguoi lao dpng Sau nay, Grossman va Bassem (2003) da b6 sung them hai phan n&a, la phue loi va moi truang lam viec Tran Xuan Thanh (2015) da chi nhom nhan t6 tac dpng den sir thoa man, su hai long cong viec ciia nhan vien nhu d6ng nghiep; thu nhap; ca hpi dao tao va thang ti6n:^huc loi; cap tren va dac diem cong viec , N't-oaj pg^ c6ri rat nhieu nghien cim v ngoai nuac CO lien TAI CIJNI-NGAN BANG-BAO IIIEM SddS 1: Cac yeu to tac dpng den suhai long cong viec cua nhan vien tai cac NHTM quan, day cung chinh la ca sa de tac gia de xuat mo hinh nghien ciru 2.2 MO hhdt nghien edit Tir tinh hinh thuc te tai cac NHTM Iren dja ban linh Dong Nai, ke thira ca sa ly thuyet va cac nghien ciru truac day tac gia de xuat mo hinh cac yeu to tac dpng den su hai long cong vi?c ciia nhan vien tai cac NHTM tren dia ban linhDdngNai (Sad6 1) Thu nhap (TN) la so tien ma nhan vien co dir(?c lam cong cho mpt doanh nghiep, to chirc nao Thu nhap se bao gom cac lihoan Iirang ca ban cac khoan trp cap, cac loai thircmg va Ipi ich bang ti^n khac phat sinh true li^ lir cong viec (Bellingham 2004) Dao tao \a thang tien (DTTT) co moi quan D? song hanh Dao tao nham huong toi muc dich cuoi ciing la thSng tien hoae nang cao kha nang, hi?!! qua lam \ IOC ciia nhan vicn Mirc thoa man Ml long \e dao tao cong viec ctia nhan ^len khia canh nhu dao tao de co du ky nang noan tot cong \ iec nang cao kien thirc \ a I.) nSnglam viec Cap tren (CT) la nguai quan ly true tiep nhan vien cap duoi Gdp tren th^ hien mdi quan he gi&a lanh dao \ di nhan \ icn ciia minh bao aoni su de giao tiep voi cap tren (Ehlers 2003), su ho tra can thiet (Wesley & Muthuswamy, 2008) va suquan tam cua cap tren (Bellingham, 2004), sir bao \ e nhan vien can Ihiel (Linden & Maslyn 1998) nang luc ctia cap tren, sir tu thuc hien cong \iec ciia cap duoi (Weiss et al.I967), su ghi nhan dong gop ciia nhan vien, su doi xir cong bang doi voi cap duoi (Warren, 2008) Dong nghiep (DN) la ngudi cimg lam mgt doanh nghiep \a thudng xuyen trao doi, chia se vdi ve cdng \iec Nhan vien luon cSn su hd trg giiip dd lir dong nghiep can thiet thay duoc sir thoai mai lam viec vdi ddng nghiep {Hill, 2008) Dac diem cdng viec (DDCV) bao gdm su dung cac ky nang khac nhau, nhan vicn nam ro cong \iec \a cong \iec cd tam quan trpng nhat dinh ddi \m hoal ddng san xuat kinh doanh cua doanh nghiep (R Hackman & G Oidman, 1974) Cdng \ iec dd cho phep nhan vien thuc hien mgt sd quy^n nhat djnh de hoan va hg se phai chju trach nhiem doi vdi cac quyet djnh ctia minh Ngoai de cd dugc su hai Idng ngudi nhan vien rat can dugc lam cong viec phii hgp vdi nang luc ciia hp (Bellingham 2004) So 12-Thang 5/2020309 TAP CBl CONG TfliiNG B a n g K i e m d j n h K M O v a Bartlett's 832 Kaiser-Meyer-Olkin Measure of Sampling Adequacy Barllett's Test of Sphericity Approx Chi-Square 6873.227 df 532 Sig .000 Xgudn Phdn tich SPSS Dieu kien lam vi^c (DKLV) la cac nhan id anh hudng den sue khde va sy tien lgi cua nhan vien lam viec bao gom thdi gian lam \iec phii hgp (Skalli et al, 2007); sy an loan, thoai mai d noi lam \icc (Durst, 1997); dugc trang thiet bj can thiet cho cdng viec (Bellingham, 2004) Phue Igi (PL) la nhijng lgi ich ma mot ngudi CO dugc tir doanh nghiep ngoai khoan thu nhap ma ngudi dd kiem dugc Theo Tran Xuan Thanh (2015) phue loi cd vai trd tac dpng den sy hai Idng cdng viec ciia nhan vien Su hai long cdng viec la thai dp \ e cong viec dugc the hien bang cam nhan, niem tin va hanh vi ciia nhan vien Theo Smith Kendal va Huilin (1969), Kreitner va Kinicki (2007) thi sy hai Idng cdng \iec dugc tao bdi cac phan nhu ban chat cdng viec, co hpi dao tao va thang tien lanh dao dong nghiep, tien luong vj tri cdng viec, sy dai ngd va cac phan thudng PhiroTig phap nghien cihi Bai \iCn sir dung phuang phap di^u tra trye tidp thdng qua bang cau hdi khao sat So li?u thu thap dugc, tac gia tong hgp \ a phan tich bang phan mem SPSS Theo Tabachnick & Fidell (1996) cho r k g , kich ihudc mau can dam bao theo cdng thirc: n > 50 + 8p (vdi n la cof miu, p la so lugng bifin dgc lap) Vdi nghien cuu sd bien dpc lap la 7, nhu vay kich thude mau toi thieu can dat dugc la 106 miu Nghien ciru gui di 550 phieu khao sat nhan vien dang lam viec tai cac NHTM tren dja ban tinh Ddng Nai, thu ve 435 phieu, phieu hgp le day dii thdng tin la 420 phieu Ket qua nghi§n cihi 4.1 Phdn tich nhdn to EFA Nghien ciru tien hanh phan tich nhan td EFA lan 1, ket qua cho thay bien CTI, DTTT4 co he sd Factor Loading < 0,5 nen loai khdi phan tich B a n g T o n g p h u d n g sai t r i c h k e t q u a EFA Gia trj ban dau Eig envalues an to Phipcng Tich luy Tong tr ich phu'o-ng sai he so tai Phu'O'ng Tong xoay phmcfn g sai h^ so tai Tich luy ! Tich luy (%) Tong 13 943 41.010 41.010 4.857 14.286 sai (%) j (%) _ ! {%) 14.286 13.943 41.010 41.010 3.203 9.421 50.431 3,203 9.421 50.431 4.371 12.855 27.141 291 737 57.168 2.291 6.737 57.168 4.079 11.996 39.137 1.933 5.686 62.854 1.933 5.686 62 854 3.616 10.635 49.772 1.585 4.661 67.515 1,585 4.661 67,515 401 10 004 59.776 1.377 4.051 71.567 1.377 4.051 71.567 943 8.656 68.432 1.272 3.742 75.309 272 3.742 75.309 2.338 6.877 75.309 32 030 090 ] 100.000 "Xg,„.„ 310SO 12-Thang 5/2020 ;.,,•'" liel, sra TAI C l i n - M A N HANG-BAO HIEM Bang Ket q u a k i e m (Jjnh Cronbach's Alpha rtnnUnto Bien thang Cronbach's Alpha Ket lu^n TNjnhSp TN1,TN2, TN3, TN4 711 D$t Ciplrtn CT2, CT3, CT4, CT6, CT6 816 Q$t CSo l|o -Thing tien DTTT1, DTTT2 DTTT3, DTTT5 795 Dat O^di^cdng vi^c DDCV1, DDCV2, DDCV3 DDCV4 DDCV5, DDCV6 845 Oat 04ng nghidp DN1,DN2, DN3, DN4 809 e$t Oi^ l(i§n ISm viec DKLV1 DKLV2, DKLV3, DKLV4 ,846 Dat PtuJcW [PL1,PL2, PL3, PL4, PL5 868 Set \,£:;»i« Pki„ ,icl, SPSS Bang Ket q u o h o i quy H^ so chuia chuan hoa Model I (Constant) TN B Sai so chuJin - 889 389 1771 yij,/^^ \_ DTTT DN H$ so chuan hoa Beta t Sig, -2.283 ' ,024 109 ,113 3.620 -.034 100 -.027 -.336 \ ,738 050 097 036 ,515 ' ,608 ,008 402 092 345 350 DDCV ,267 113 197 2.364 DKLV ^ ,116 ,110 105 4.291 \ ,000 PL , ,491 ,107 402 4.608 ' 000 MMiel R J ,788" R! ,621 \ ) R2 hieu chinh ,607 Sai so tieu chu^n 65932 ,000 ,020 He so Durbin-Watson 054 \guan Phm ,icli SPSS EFA, ket qua phan tich nhan t6 EFA i k nhu sau: (Bang n Kai.scr-Mc>cr-Olkin (K.MO) (Measure of Sampling Adequacy = 0,858 > 0.5 va Sig = 0,00 < 0,05 nen dir liou diing Ac phan tich nhan t6 la Ihich hjip Eigenvalue = 1,272 > dai dien cho phSn hi™ thien duac giai thich bai moi nhan td nit i^y nghia torn tat thong tin t6t nhil, _T6ng phuong sai trich (Cumulative %) "5J09% > 50% dilu chung td 75„W)»o hien thien cua dir lieu dugc giai thich bdi nhan td dugc ludng thdng qua 32 bicn quan sat, (Bang 2) 1.2 Kiem dinh Cronbach's Alpha Kiem dinh Cronbach's Alpha de kiem tra su chat che va tuang quan giua cac bien quan sat, tir dd loai bd nhirng bien khdng phii hgp va giir lai cac bien phii hgp md hinh nghien ciru, Ket qua Bang cho thay, cac bien thang cua tirng yeu td deu cd Corrected Item Total Correlation > 0,3 \a he sd Cronbach's Alpha > 0,7 Dieu na\ chung td 32 cac bicn Ihang dai dien cho \ cu td la phii hgp So - T h a n g 5/2020311 TAP cii CONC TlMHIt 4.i Ket qud hoi quy vd kiem dinh Ket qua Bang cho thay, bi^n CT DTTT tac dpng den su hai Idng cdng viec ciia nhan \ ien khdng cd y nghia thdng ke Nhu \a> cd yeu Id tac dgng va giai thich dugfc 60.7% den su hai ldng cdng v iec ciia nhan \ ien tai cac NHTM tren dia ban tinh Ddng Nai va cd y nghia thdng ke (sig < 0.05) Nghien cuu thuc hien them cac kiem dinh khac ket qua cho thay md hinh khdng \ a ) hien tugng da cpng tuyen, khdng \ a \ hien tuprng tu tuong quan \a hoan toan phii hpfp \di du lieu Mot so giai phap Tir ket qua n^ien curu, cac NHTM tren dia ban tinh Ddng Nai cd the nang cao su hai long cdng viec ciia nhan vien thdng qua cac giai phap sau: (1) Cai thien mdi trudng lam \icc cho su phdi hgp, giup dd cdng \'iec giua cac nhan vien \di dat hieu qua Trong qua trinh danh gia nang suat lao ddng can dam bao su cdng bang, can khich le nhan vien hang say sang tao cdng \ icc (2) C^n cd chinh sach cai thiC'n che dp phue Igi, thu nhap cho nhan \ icn Phan phdi thu nh^p va phue Igi cho phai co nhirng khich le cho nhung nhan \ icn lam \ iec hieu qua cao; (3) NHTM phan cdng nhiem vu phai gan li^n \di kha nang, diem manh cua timg nhan vien Ddng thdi soat l^i quy trinh lam \iec At loai bd nhijrng bude khdng can thiet, de khich le tinh th4n lam \ iec ciia nhan \ icn, tu dd hp se thii vdi cdng viec hon; (4) Bd sung them ca sd \ai ch^t may mdc thiet bi phue \ u tdt nh^t qua trinh lam vi^c cua nhan vien ngan hang Ket luan Su hai Idng cdng \ icc ciia nhan \ icn la yeu td sdng edn ciia cac td chue, doanh nghiep va cac ngan hang thuong mai tren dja ban tinh Ddng Nai ciing khdng ngoai le Ket qua nghien ciru tren se giup NHTM tinh cd cai nhin khach quan ve sy hai Idng cdng viec ciia nhan vien, tir dd dua cac chinh sach, djnh hudng phat trien nhan sir, nham thu hiit va giu chan nhan vien cd due, cd tai thdi gian tdiB TAI LIEU TliVM KHAO; Tran \iian Thanh (2015) Niihion ciru sir thoa man cong viec ciia nhan vien tai Tong Cong ty Pisico Binh Dmh >Joumal of Science.-Noi 5(1), 113-120 Ngii>i"n Dinh Tho (2011), >Phu(jng phap nghien cim khoa hoc kmh doanh>, Nha Xual ban Lao dpng Xa hoi Ha Npi Bellingham (20041 R Job Saiisfaclion Siir\e\ Wellness Council of America Hackman (1974) J R "^ Oldham G R >The Job Diagnosis Survey: An Instrument for the Diagnosis of Jobs and the Evaluation of Job Redesign Project > Connecticut, USA: Technical Report \ o 4, Department of Administrative Sciences Yale Llnnersitj' Hill Ste\e (2(i0Si >Whai make a good «ork colleague, > EzineArticle.com ^Li^io» (19431 .Abraham H ATheory of Human Motivation >Psychological Revie\\ 50> (4), 370 - 396 R krcilner A K.inicki l2n07) >Organizational behavior > New York, USA: McGraw-Hill Smith P C Kendall L \1 and Hulin, C L (1969) >The measurement of satisfaction in work and retirement > Chicago L S \ Rand McNally \'room \ 11 (WWi >Work and motivaiion -New York, LS.'\ John Wiley and Sons 10 Wcsicv J R & Muthuswamy P R (20ii'' i Work Role Charactensiics as deierminanls of job satisfaction- An Empirical Vnahsis ' \ I \ B Journal of Management > - 312SO 12-Thang 5/2020 TAI CIJHI-MAN IAN6-BAO IIEM Ngav nh|a b i i : 22/4/2020 (Mypfaan bi^n dinh gid va sira chira: 2/5/2020 |4|iy chip nhan ddng bk\: 12/5/2020 Jl!o'i\: im kii gui ThS.BU\ \NTHIJV Tnrtmg Dai h^c Lac Hong FACTORS AFFECTING THE JOB SATISFACTION OF EMPLOYEES WORKING AT COMMERCIAL BANKS IN DONG NAI PROVINCE •Master BUI VAN THUY Lac Hong University ABSTRACT: This study is to examine factors affecting the job satisfaction of employees working at commercial banks in Dong Nai Province This study's resuls show that factors including income, colleagues, job characteristics, working conditions and benefits all aflect the job satisfaction of employees This study is expected to help commercial banks in Dong Nai Province improve tfiejob satisfaction of ttheir employees, retaining and developing good staff amid the country's current integration period Keywords: Satisfaction, influencing factors, commercial banks, employees, Dong Nai Province So 12-Thang 5/2020313 ... linh Dong Nai, ke thira ca sa ly thuyet va cac nghien ciru truac day tac gia de xuat mo hinh cac yeu to tac dpng den su hai long cong vi?c ciia nhan vien tai cac NHTM tren dia ban linhDdngNai (Sad6... IN DONG NAI PROVINCE •Master BUI VAN THUY Lac Hong University ABSTRACT: This study is to examine factors affecting the job satisfaction of employees working at commercial banks in Dong Nai Province... thich dugfc 60.7% den su hai ldng cdng v iec ciia nhan ien tai cac NHTM tren dia ban tinh Ddng Nai va cd y nghia thdng ke (sig < 0.05) Nghien cuu thuc hien them cac kiem dinh khac ket qua cho