Các nhân tố ảnh hưởng đến sự hài lòng trong công việc của công chức tại các cơ quan chuyên môn thuộc quận bình tân, TP hồ chí minh

Cac nhan to anh hii^&ng den su" hai long cong viec cua cong chu'c tai cac cd quan chuyen mon thuoc quan Bmh Tan, TP Ho Chi Minh DtTdNG VAN TUAN* PHAN QUAN VIET" Torn tat Nghien cffu nham xdc dinh cdc nhdn tddnh hudng din sit hdi Idng cong viee eua cong chffe cdc eo quan chuyen mon lai quan Binh Tdn, TP Ho Chi Minh Thong qua dieu tra 207 cong chffc dang ldm viic tgi cdc vi tri khdc cde co quan chuyen mon qudn Binh Tdn, nghiin cffu xdc dinh nhdn to eo dnh hudng din su hdi long edng viee eua cong chffc, gom: Tinh chdt cong viec; Co hoi ddo tgo; Tien luong; Phffc lgi; Ldnh dgo; Dong nghiip; Diiu kiin ldm viic vd Ddnh gid thdnh tich Trong do, nhdn toLdnh dgo vd Dieu kien ldm viic eo dnh hudng mgnh nhdt Tijf khoa: ede nhdn id dnh hudng, sU hdi long, cong viee, edng chffc, quan Binh Tdn, TP Ho Chi Minh Summary This study aims to identify factors affecting the job satisfaction of civil servants who are working at specialized agencies in Binh Tan district, Ho Chi Minh City Through a survey of 207 civil servants with different positions at specialized agencies in the district, the study identifies eight determinants, including Nature of work; Training opportunities; Salary; Welfare; Leader; Colleague; Working conditions; Evaluation of achievement In particular, Leader and Working conditions are the most influential factors Keywords: determinants, satisfaction, job, public servants, Binh Tan district Ho Chi Minh City Gl6l THIEU Xay difng, nang cao cha't Itfdng ddi ngu can bd, cdng chffe, vien chffc la mdt nhffng ndi dung Idn cua Chtfdng trinh tdng the cai each hanh cbinh nha ntfdc hien De gdp phan thffc hien cac muc deu cai each hanh cbinh ndu tren, thi nhiem vu trtfdc mat cung nhtf lau dai la phai xay dtfng dtfdc ddi ngff can bd, cdng chffe vffa cd trinh dp chuyen mdn va ky nang nghe nghiep cao, vffa giac ngd ve chinh tri, cd tinh than trach nhiem, tan tuy, edng tam, vffa cd dao dffc, lidm khie't thi hanh nhiem vu Vdi nhffng thffc tidn neu trdn, vide danh gia stf hai Idng cdng viec cua cdng chffc nham nang cao chat Iffdng dpi ngu cdng chtfc cac cd quan chuyen mdn tai quan Binh Tan, TP Hd Chi Minh hien la van dl ra't can thie't CO S6 LY THUYET VA PHUONG PHAP NGHIEN CUU Cosd ly thuyet Da cd rat nhieu nghien ctfu v^ stf hai Idng cua nhan vidn ddi vdi cdng vide dtfdc thtfc hien nhffng thSp nidn qua Theo Kim Dung (2005), thang chi sd' md ta cdng viec - JDI Smith et al (1969) thie't lap dffdc danh_gia cao ca Hnh vufc nghidn cffu lan thtfc tien ^ Nghien ctfu cua Price (1997) cho rang, JDI la cdng cu nen Itfa chon cho eac nghien ctfu Itfdng ve mffc dd hai long ctia nhan vidn cong viec ', " TS., Trirdng Dai hpc Van Lang Ngdy nhan bdi: 17/01/2020; Ngdy phan bien: 18/02/2020; Ngdy duySt ddng: 20/02/2020 80 Chi 20 nam cudi theky XX, JDI dtfdc sff dung hdn 600 nghien cffu da dtfdc xua't ban (Ajmi 2001) Ltfdc khao cac cdng trinh nghien cffu trffdc do, nghien cffu Iffa chpn nhan td ddc lap tac ddng de'n stf hai Idng cua cdng chffc tai cac cd quan chuydn mdn quSn Binh Tan, bao gdm: Tinh cha't edng viec; Cd hdi dao tao; Tien Iffdng; Phuc ldi; Lanh dao; Dong nghidp; Dieu kidn Iam viec; Danh gia tich Md hinh nghidn cffu dtfdc de xua't nhtf Hinh Gia thuyd't cac nhan td' anh htfdng de'n stf hai Idng cdng vide cua cdng chffc tai cac cd quan chuydn mdn thudc quan Binh Tan, TP Ho Chi Minh dtfdc dtfa ra, nhff sau: Gia thuye't HI: Tinh cha't cdng viec ten tai md'i quan hd tffdng quan dffdng giffa nhan to' tinh cha't cdng vide va sff hai long cdng vide cua cdng chffc tai eac cdquan chuyen mdn quan Blnh Tan, TP Hd Chi Minh Gia thuye't H2: Cd hdi dao tao tdn tai md'i quan hd tffdng quan dffdng giffa nhan td' cd hdi dao tao vdi sff hai Idng cdng vide cua cdng chffc tai cac cd quan chuyen mdn quan Binh Tan, TP Hd Chi Minh Gia thuye't H3: Tien Itfdng tdn tai md'i quan he ttfdng quan dtfdng giffa tien Itfdng vdi stf hai long cdng vide cua cdng chffc tai cac cd quan chuyen mdn quSn Binh Tan, TP Ho Chi Minh Gia thuye't H4: Phuc Idi tdn tai md'i quan he ttfdng quan dtfdng giffa phuc ldi vdi sff hai Idng edng viec eua cdng chffc tai cac cd quan chuydn mdn quan Binh Tan, TP Hd Chi Minh Gia thuyd't H5: Lanh dao tdn tai md'i quan he tffdng quan dffdng nhan td' lanh dao va sff hai Idng edng viec cua cdng chtfc tai cac cd quan chuydn mdn quan Binh Tan, TP Ho Chi Minh Gia thuye't H6: Dong nghiep ton tai moi quan he tffdng quan dffdng giffa nhan to'md'i quan he vdi ddng nghidp va stf hai long cdng viec cua cdng chffc tai cac cd quan chuyen mdn quan Binh Tan, TP Hd Chi Minh Gia thuyd't H7: Dieu kien lam vide tdn tai md'i quan he tffdng quan dtfdng giffa nhan td' dieu kidn iam viec va stf hai Idng edng viec cua cdng chtfc tai cac cdquan chuyen mdn quan Binh Tan, TP Hd Chi Minh Gia thuye't H8; Danh gia tich tdn tai md'i quan hd tffdng quan dtfdng HINH: MO HINH NGHIEN CtJu DE XGAT BANG 1: THANG DO NGHIEN C(Sa SAd KHI HIEO CHINH Cac Ma Ndi dung nhSntal' hoa CVI Cong viee phii hdp vdi trinh chuyen mon cua anh/chi CV2 Cong vi6c cho phep anh/chi su" dung tot cac nans lu'cca nhan Tinh CV.3 Cong viec cua anh/chi co nhieu thil thach chat cdng CV4 Cflne viec cua anh/chi rS^l thii vi CVS Khfi'i liTdne cone viec cua anh/chi la hOp Iv CV6 Cong vi6c cua anh/chi phu hcf£.v(Ji tinh each, nang li/c ban [hSn Anh/chi difcfc cung cap cac chu^dng trinh dao tao can thiet cho Ctfhoi DTI cong viec dao tgo DT2 Cac chtfcfng trinh dao tao co hieu qua I6't D^^ Cd quan thu'dng xuvendau tir nana cao trinh cho anh/chi TI.I Tien lifting cua anh/chi du de dip li'ng cac nhu cau ciia cuoc song_ Tien TI.? Tien lifctng cua anh/chi tifOng xiJng v6\ ket qua c6ng vi6c Itfrfng TI.3 Cac khoan phu cap cua anh/chi dam bao hdpjy Cd quan cua anh/chi tham gia d6ng d^y du cac loai bao hiem PLl theo quy dinh PhucItfi PI Cd_guan cua anti/chi giai quyet tot,_day du che om dau Hang nam cd quan cua anh/chi deu to chu'c cho nhan vien di du PL3 hch, nghi du'dng TDI Anh/chi nhSn diTdc nhiiu sU ho trd lif lanh dao I.D:^ Lanh dao ling nghe quan diem va suv nchT cua anh/chi ].m Lanh dao coi tai n3ng va si/ dong gop cua anh/chi Lanh dao i,n4 Anh/chi du'dc lanh dao dS^i xu' cong bang ID-i Anh/chi du'dc lanh dao tao dieu kien de phdt irien ban than Lanh dao c6 nang lUc, tam nhin va kha nang dieu hanh DNl Dong nghtSp cua anti/chi gin gui, thSn thien Dong ON? Anh/chi CO the hoc hoi chuyen mon du'dc nhieu ttr cac dong_nghiep nghiep DNI Dong nghiep cua anh/chi sJn sang aiup dS, phoi hdp u-one cong viec OKI Thdi gian lam viec ciia anh/chi hdp ly Dieu OK? Anh/chi dUdc trang bi day du trang thiet bi can thiet ki$n OKI Ndi lam viec cua anh/chi rat ve sinhj_sach se lam viec nK4 B£U khong ndi lam viec cua anh/chi ra't thin thien noi Viec dinh gia tich cua anh/chi chinh xac va kip thdi DG? Viec danh gia la cQng bang aiiJa cac nhan vien Danh D m Cac tieu chf danh gia hdp 1^, ro rang_ gia Dn4 Ket qua dinh giS \k cd sd cho viec khen thu'dng cua anh/chi tich DO-i Ket qua dinh gid phan anh diing nang life ciia anh/chi ori6 Ke't qua iam viec ciia anh/chi du'dc danh gia mot each day dii m.i Anh/chi v§u thich cong vific hiSn tai m,? Anh/chi hai long vdi cd quan Sir hai Hl.l Anh/chi se tiep tuc giin bo liu dai vdi cd quan HI Anh/chi s2n sang h^ sinh quyin ldi ca nbSn de ho&n cong viec long Hl.'i Anh/chi thu'dng lam viec vdi iSm irang tot nha't HL6 Anh/chi luon cam thav hiJng thu lam cone viec hien tai 81 BANG : K E T Q U A P H A N TJCH CRONBACH'S ALPHA CCIA CAC N H A N TO S(S HAI LONG CONG VIEC (HL) Kl hi^u bi^n Trung binh PbiAAig sai Tifcftig Cronbach's thang ffaang quan Alphan^ulrign nSii lo^i l»^n n^b lo^i bi@h bi^'n-t^ng n^y b\ lo9i Bi€'n quan sat Stf hai long c6ng vi^c - Cronbach's Alpha = 0,678 Anh/Chi yeu thich 4,084 17,78 ,315 cdng vi6c hien tai Anh/Chi hai long HL2 17.80 3,917 ,513 vdi cdquan HLl ,674 ,600 Anh/Chi se tiep tuc gin >6 ISu dai vdi cd quan 17,64 4,222 ,353 ,654 Anh/Chi siin sang hy sinh HL4 quyen ldi ca nhan de hoan cong viec 17,76 4,104 ,469 ,617 17.81 4,125 ,429 ,629 17,65 4.150 ,389 642 HL3 Anh/Chi thu'dng lam viec vdi tam trang tot nhat Anh/Chi luon cdm thay HL6 iling thij lam cong viec hien tai HL5 KET QUA NGHIEN CQU BANG 3: H A T R N XOAY C A C N H A N TO DOC LAP Big^n ,847 839 ,820 801 ,755 ,713 LD6 LDI LD4 LD5 LD2 LD3 CVS CVI CV4 CV6 CV3 CV2 DG6 DGI DG5 DG3 DG2 DG4 DTI DT3 DT2 DK2 DK4 DK3 OKI DN3 DN! DN2 TL^ TLI Nhari^S" 874 ,863 ,845 ,802 ,791 ,761 -,340 -,381 ,893 ,861 ,861 816 ,735 ,696 ,945 ,944 ,905 ,772 ,769 758 ,724 ,345 756 ,721 ,636 ,850 821 ,788 798 ,785 ,761 PL2 PL3 Extraction Method- Principal Component Analysis Rolalion Meihod: Varimax wilh Kaiser Normalization N g u o n ' Ket qua XLT ly d a lieu cua cac tac gia 82 giffa nhan td ddnh gia tich va sff hai long cdng vide cua cdng chffc tai c5c cd quan chuyen mdn quan Binh T&n, TP H Chi Minh Thang cdc nhan td' anh hffdng den sff hai long cdng vide cua cdng chffc tai cac cd quan chuyen mdn thudc quan Blnh Tan, TP H Chi Minh dffdc ky hieu nhff Bdng Phuang phdp nghiin cdu Nghien cffu da tid'n hanh dieu tra 207 cdng chffc dang Iam vide tai c^c vi tri khac cua cac cd quan chuyen mdn quan Binh TSn, TP Ho Chf Minh thdi gian tff thang 9/2019 Ke't qua thu ve 207 phie'u hdp le dffdc chap nhan dffa vao sff dung Dff lieu thu thap dffdc xff !y bang phan m^m SPSS 22.0 Kiim dinh Cronbach's Alpha Bang cho tha'y, trj so' tffdng quan bid'n tdng cua cac bid'n quan sit d^u dat trdn 0,3 va trj so Cronbach's Alpha ne'u bie'n bj loai deu nho hdn trj so' Cronbach's Alpha cua thang do, chffng to thang dffdc xay di^ng td't va cac bie'n quan sat thang deu ddng gdp cho vide lffdng nhan td' Sir hai long cdng viec Do vay, cac bie'n se dffdc giff lai cho cac bffdc phan tich sau Phdn tich nhdn tdkhdmphd (EFA) Thang cua cac nh^n td' sau phin tfch Cronbach's Alpha dffdc tid'p tuc dtfa vao phan tich EFA de' danh gia hgi tu ctia cac bid'n quan sat theo cac nh^n td' anh hffdng Ke't qua Bang cho thay, phffdng sai trich la 71,320% > 50% la dat ydu ciu Vdi phffdng phap rut trich Principal components va phep quay Varimax, cd nhan td' ddc lap dffdc riit trich tff cdc bid'n quan sat Tat ca ci!c bid'n deu co he so' tai nhan to' > 0,5 Cac bid'n CV6, CV2 va DNl CO he so' tai nam d hai nhan to', nhidn, chenh lech giffa hai he sd' tai nhan to' > 0,3, vi vay, cac bid'n vin dat gia tri hgi tu vao cac nhSn to' Dieu chffng minh rang, nhan to' rut trich the hien dffdc kha nang giai thich dffdc 71,320% sff thay ddi cija bie'n phu thudc tdng the kiem dinh ANOVA Kd't qua cho thS'y, gia thuye't HO bi bac ho, cac he so' hoi quy cua md hinh deu khac vdi gia tri F dat dffdc ia 59,085 va he so Sig la ,000 < ,005 Nhff ' Mdhinh Hoi quv PhanduIons BANG 4: KET QGA TtfUS c4c l ^ h DhiAfiie 22,369 9,370 31,739 KIEM DjNH ANOVA df Trims ldnh Uunh Dhiftfng 2,796 198 ,047 206 F 59.085 Sifi ,000" BANG 5: Hp 50 HOI QGY CHUAN HOA CUA MO HINH LV THGYET Cach^sfT Cac h$ s^ Da cdng tuy^n chn^n hoa h6\ QUV t Sig B Sai l^ch chu^n Beta Tolerance VIF ,188 ,218 1,160 ,248 (Constani) ,015 ,252 ,093 1,044 6,379 000 CV ,958 ,016 314 ,127 ,943 7,898 000 DT L060 ,026 ,192 4,902 000 ,126 ,977 1,024 TL ,106 024 171 000 PL ,981 1,019 4,385 • ,144 ,019 335 7,412 000 LD ,728 1,373 ,669 1,494 ,072 ,021 162 3,433 001 DN 762 ,143 ,019 ,335 7,576 000 1,312 DK ,024 ,962 ,106 ,175 4,453 000 1.040 DG a Dependent Variable: HL Ngu6n- Kit qua xii ly diJ lieu cua cac tac gia v§y, md hinh hoi quy dang phSn tich phu hdp vdi bd dff Ueu thu thap dffdc, cd it nha't 01 nhan td' anh hffdng dd'n bie'n phu thugc sff hai long cdng viec Phdn tich hoi quy Kd't qua hoi quy Bang cho thay, ta't ca nhSn to' bao gom: Tinh chS't cdng vide; Cd hdi dao tao; Tien Iffdng; Phuc ldi; Lanh dao; Dong nghidp; Diiu kidn lam vide va Danh gia tich deu cd md'i tffdng quan manh va co y nghia thd'ng ke md hinh phan tich vdi Sig < 0,05 Ddng thdi, VIF diu nSm khoang tff de'n 2, nen cd the' kd't luan rang, khdng cd hien tffdng da cdng tuyd'n giffa cac bie'n ddc lap Phffdng trinh hoi quy cd dang nhff sau: HL= 0,252*CV + 0,'3}4*DT + 0,192*TL + 0,171*PL + 0,335*LD + 0,162*DN + 0,335*DK + 0,175WG Phffdng trinh hoi quy cho tha'y, mffc anh hu'dng cua cac bien ddc l§p len bie'n phu thudc theo thff tff giam dan, nhff sau; Lanh dao; Dieu kidn lam vide; Cd hdi dao tao; Tinh chS^t edng vide; Tien Iffdng; Danh gia tich; Phuc ldi va Ddng nghiep Tff kd't qua nghidn cffu, ed the ke't luSn rang, gia thuye't md hinh nghien cffu cdc nhSn to' anh hffdng tdi sff hai long edng vide cua cdng chffc cac cd quan chuydn mdn quan Binh Tan, TP Hd Chi Minh deu difdc chap nhan KET LUAN VA HAM Y NGHIEN CUlJ Ke't qua nghidn cffu cho tha'y, cd nhan td' ed anh hffdng dd'n sff hai long cdng vide cua cdng chffc cac cd quan chuydn mdn quan Binh Tan Trong do, nhan td' Lanh dao va Dieu kidn lam vide cd anh hffdng manh nha't de'n sff hai long cdng viec cua cdng^chffc cac cd quan chuyen mdn quSn Binh Tan, TP Hd Chi Minh Tff nhffng kd't qua trdn cho tha'y, nghien cu^ mdt mat da gdp phan vao he thd'ng lffdng hoat ddng qudn trj nguon nhan lffc tai cac cd quan chuyen mdn quan Binh T§n, TP Hd Chi Minh Mat khac, nghien cu\i giup cho nhii quan ly hieu rd hdn md'i quan he giffa cac nhan to' de'n sff hai long cdng vide cua cdng chffc Tff dd, xay dffng eac bien phap phu hdp nham lam tang sff hai long cdng viec cua cdng chffc cung nhff giup cai thien hieu qua hoat ddng cua cac ddn vj.Q TAI T.TETT THAM KHAO Tran Kim Dung (2005) Do lffdng sff thoa man cdng vide dieu kien Viet Nam, Tgp chi Phdt trien Khoa hgc cong nghe, Dai hoc Qud'c gia TP Ho Chi Minh Al-Ajmi, R (2001) The effect of personal characteristics on job satisfaction: a study among male managers in the Kuwait oil industry International Journal of Commerce and Management, 11,91-110 Price, J (1997) Handbook of organizational measurement International Journal of Manpower, 18,305-558 Smith, P.C, L.M Kendall and CL Hulin (1969) The Measurement of Satisfaction in Work and Retirement, Chicago: Rand McNally 83 ... Tan, TP Ho Chi Minh Gia thuye't H4: Phuc Idi tdn tai md'i quan he ttfdng quan dtfdng giffa phuc ldi vdi sff hai Idng edng viec eua cdng chffc tai cac cd quan chuydn mdn quan Binh Tan, TP Hd Chi Minh. .. tai c5c cd quan chuyen mdn quan Binh T&n, TP H Chi Minh Thang cdc nhan td' anh hffdng den sff hai long cdng vide cua cdng chffc tai cac cd quan chuyen mdn thudc quan Blnh Tan, TP H Chi Minh dffdc... md'i quan he tffdng quan dffdng nhan td' lanh dao va sff hai Idng edng viec cua cdng chtfc tai cac cd quan chuydn mdn quan Binh Tan, TP Ho Chi Minh Gia thuye't H6: Dong nghiep ton tai moi quan